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Housekeeping control desk
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Transcript of Housekeeping control desk
HOUSEKEEPING CONTROL DESK
Presented by•Parminder Pal Singh•Pavithra Kala.M.P•Pasu•Pavan N•Pavan M•Pradyumna
DEFINITION
One Point ContactCoordinate With FOFocal Point24X7 Central HubNerve Centre For CommunicationInformation Is Received
ROLES OF CONTROL DESK Maintaining Records Coordination With
Other Departments Handling Telephone
Calls Handling Difficult
Situations Handling Room
Transfers
WHY CONTROL DESK IS IMPORTANT1.The back bone.2. Control Desk Is Involved In The Running Of A household ,Such As Cleaning, Cooking , Home Maintenance, Shopping Laundry And Bill Pay.3.Tasks Are Distributed Here.4. Maintains Records5.Coordinate With Other Departments
FORMS,FORMATS,RECORDS AND REGISTERS• Key Control Register• Log Book• Key History Register• Maintenance Register• Memo Book• SOPs Book• Departure Register• Guest Messages Register• Carpet Shampoo Register• Babysitting Register• Register For Missing Guest Items
FORMS,FORMATS,RECORDS AND REGISTERS
• Stores Indent Book• Accident Book• Room Status Reports File• Room Inspection Checklists File • Maintenance Reports File • Records Off Room Transfers• Records of Articles Moved From Or To Rooms • Records Of Personal Tastes Of VIPs And Regular
Guests• Leave Application Forms • Work Order Forms• Accident Report Form
Format Of A Sheet In The Key Control Register
Format Of A Page In Housekeeping Log Book
Format Of Sheet In The Memo Book
Format Of Sheet In The Departure Register
Format Of A Sheet In Guest Message Register
Format Of A Sheet In Carpet Shampoo Register
Format Of A Page In A Babysitting Register
COORDINATION WITH OTHER DEPARTMENTSWith Front Office Night Reports Arrivals And
Departures Lists VIP Lists Groups In The House Crew In The House
Engineering Department
Repair Maintenance
GATE PASS
Document Of Validity Made And Given To Employee Who Is Legally Taking Out Of Hotel Premises For Repair Or Cleaning Any Gift Given To Employee By Guest As Token Of Appreciation
.
HANDLING TELEPHONE CALLS
Answering Calls Transferring Calls Holding Calls Taking Messages Making Calls
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PAGING SYSTEMS Electric Paging
Board Electronic Paging
Method
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CONCLUSION
•Importance And Functions •Nerve centre•Documentation and files are maintained•Coordinates with front office And Maintenance department•Handling Telephone Calls•Handling Difficult Situations
BIBLIOGRAPHY Hotel Housekeeping Operations And
Management By G.Raghubalan And Smritee Raghubalan
Hotel Housekeeping By Sudhir Andrews http://hospitality-school.blogspot.in/2012/06/
housekeeping-control-desk-in-hotel.html blog
.
THANK YOU