HOTSPOT DEVICES FOR SAN JOSE STUDENTS · The San Jose Public Library (SJPL) and the City of San...
Transcript of HOTSPOT DEVICES FOR SAN JOSE STUDENTS · The San Jose Public Library (SJPL) and the City of San...
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HOTSPOT DEVICES FOR SAN JOSE STUDENTS
Project Overview and Training Information
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PROJECT OVERVIEW
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SJ ACCESS
SJ Access is a City of San José initiative to provide
residents and students access to all things digital – with a focus on inclusion, connection, and digital literacy
programs and opportunities.
Connection
Hotspot Devices
Enhanced Wi-Fi at
branches
Computing Devices
(laptops & ipads)
Access
Device circulation
(hotspot device,
computing device or
combination)
Device drives
Literacy
Curriculum
Videos
Tech Support
Inclusion
Equity Index
Program prioritization
Outreach
Language
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HOTSPOT DEVICES FOR SJ S TUDENTS
The San Jose Public Library (SJPL) and the City of San
Jose are proud to partner with AT&T and the Santa
Clara County Office of Education (SCCOE) to support
students’ academic success by providing
FREE access to the internet for the 2020-21 school year
through 8,000 WiFi hotspot devices.
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EL IGIB IL I TY AND COST
Who is eligible?
K-12 students living in San Jose and attending a public
school are eligible.
What is the cost to Schools and Students?
This service is being offered at NO COST to schools or
students, and there will be no fees for damaged, lost, or
stolen devices.
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PARTNERSHIP FRAMEWORK
• City is using Federal CARES funds to fund the program
• Hotspot devices are a gift to schools; devices can be managed at their discretion after 2020-21
• City is paying for the data plan for each device for the 2020-21 Academic Year
• City is managing the devices through the Library catalog
• City is providing technical support
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THE DEVICE
• The Unite Express 2 Category 13 Hotspot device comes with a 1-year unlimited high-
speed data plan that does not allow throttling or
controls on streaming.
• Up to 15 mobile-enabled devices can access WiFi • Children's Internet Protection Act (CIPA) filtering • Distributed with a user guide that is translated in
Spanish, Vietnamese, Mandarin, and Tagalog.
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EQUITY LENS
The Hotspot device lending was designed with equity,
diversity, and inclusion at the forefront of the decision-
making process.
–K-12 student density
–Lower social-economic status
–Lack of digital access
Additional Priority Actions
–Hotspot circulation for general public • Access and skills-building for underserved community groups
–Computing Devices
–Community Wi-Fi within the East Side Union High School District boundaries
–Outdoor Wi-Fi at Libraries, Community Centers, and Parks
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DISTR IBUT ION
How will students get the devices?
Students will be able to access devices directly through
their school sites.
• SCCOE supported local education agencies (LEAs; school districts and charters) in identifying their
community needs for the start of the school year.
• SJPL is managing the delivery process to LEAs directly and will support them in developing distribution
plans to individual school sites.
• SJPL, SCCOE, and LEA staff will continue to work together to assess community needs and
distribute devices throughout the school year.
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IMPACT ANALYS IS
Does the City know which students receive a device?
No. Neither the City nor AT&T will know who is
using the devices. Only LEAs will have that information.
How will we understand the impact of the program?
• LEAs will maintain clear records of students with hotspots
• LEAs will report aggregate data to SCCOE, including demographic information and metrics around
attendance/engagement at school
• SCCOE will share data aggregated at the program-level to the City
• City will present a final impact report to City Council
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SJ ACCESS WEBS I TE
sjpl.org/sjaccess
https://www.sjpl.org/sjaccess
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SJ ACCESS WEBS I TE : HOTSPOTS
Direct URL featured on
hotspot devices:
sjpl.org/Hotspot
Direct URLs in non-English languages, examples:
sjpl.org/es/hotspot = Spanish
sjpl.org/vi/hotspot = Vietnamese
http://www.sjpl.org/es/hotspothttp://www.sjpl.org/vi/hotspothttp://www.sjpl.org/hotspot
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DELIVERY INFORMATION
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WHAT LEAS ARE GETT ING
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APPROX. 28 DEVICES PER DEL IVERY BOX
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EACH DEVICE COMES WITH A GUIDE
Translated in Spanish, Vietnamese, Mandarin, and Tagalog.
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DEVICES HAVE BEEN QUAL I TY CHECKED
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DEVICES ARE READY TO USE
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DETAILED DEVICE OVERVIEW
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SETUP GUIDE : A CLOSE UP
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SETUP GUIDE : A CLOSE UP Cont.
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SETUP GUIDE : A CLOSE UP Cont.
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SETUP GUIDE : A CLOSE UP Cont.
…
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CHARGING
• Important to only use original charger socket • Charging time: 2.8 hours to 50%, 6.6 hours to 100% • Device has approximate use time of 11 hours
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HARDWARE LAYOUT
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DEVICE CONFIGURATION
AT&T has configured devices to ensure (1) the City
doesn't incur any roaming costs, (2) the student devices
stay compliant with CIPA, and (3) to maintain security
of the City's admin controls. These changes are:
• The ability to "reset" to factory settings is disabled
• International roaming is turned off
• WiFi timeout/standby is disabled to eliminate having to reconnect to the hotspot all day after periods of inactivity
• The start-up/onboard process is disabled -- Disabling prevents users from changing the City admin password through device
setup -- but the WiFi password can be updated to allow all
devices within an LEA to use same password.
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TROUBLESHOOTING T IPS
Status or Error Resolution
Additional documentation is Check number of signal strength
needed bars – if none try changing location. If 1- 4 bars exist yet no connectivity,
power cycle the device by pressing
and holding power button.
No AT&T “4G” or “4G LTE “ near Either the sim is mis-provisioned and signal strength missing the APN, or the device
needs the provisioning script to
apply the APN. APN must be on
both sides.
The hot spot will not turn on after Ensure charging is with the original
leaving on charger a long time Netgear charger, not another
device’s charger.
Laptop, Chromebook, or iPad won’t Use the “Forget Network” option on connect to the hotspot your end device, then reconnect
using the wi-fi password 12345678
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Status Error Resolution
Additional documentation is LINK
needed on the base configuration
Wi-fi connection drops Try changing from connecting to 5
GHZ to 2.4 GHZ and back.
Slow internet connection Try positioning the hotspot towards
a window, away from concrete or
metal obstructions.
Give signal strength indicator 30
seconds to update as you move to
find better coverage area.
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TROUBLESHOOTING T IPS Cont.
If all troubleshooting attempts fail, reach out to SJPL
(Amanda Otte; [email protected])
to scale-up the issue.
https://www.att.com/device-support/index/9006094/ATT/ATTAC797Smailto:[email protected]
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DISTRIBUTION AND TRACKING TIPS
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LEA RECORD-KEEPING RESPONSIBI L I T I ES
Per grant agreement
School District will maintain individual records of
students who are provided Grant Fund Devices,
including the following information: – Identifying information of the student user(s), including
Student Name, ID, and Contact Information (This information
will be collected and maintained by the district, but not
reported)
– Number of student users if multi-student household to allow for accurate accounting of students served
– Information about the school site of the student user(s), including CDS code and type (e.g., Elementary or High
School; Charter or Non-Charter)
– Grade(s) of student user(s) (K-12) – Zip code(s) of student users
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LEA RECORD-KEEPING RESPONSIBI L I T I ES Cont.
Per grant agreement
School District will also maintain individual records
about the demographics and school records of
students who are provided Grant Fund Devices, which
will only be reported in the aggregate, including the
following information: – Race/Ethnicity of student user(s) – Whether the student user participates in the Free and Reduced
Lunch Program
– Whether student user is identified as an English learner, foster youth, homeless, or having a disability
– Student user attendance data and other relevant engagement information. These metrics are to be identified in
coordination with SCCOE and School District
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LEA RECORD-KEEPING RESPONSIBI L I T I ES Cont.
Important highlights
• No identifiable information of students will be shared with the City (ever)
• The SCCOE team will support LEAs in data collection and reporting, including aggregating information at a
program level (i.e., the City will not see disaggregated
data by district)
• Re: collection of “Student user attendance data and other relevant engagement information.” –As specified, “These metrics are to be identified in
coordination with SCCOE and School District.” –We will wait to loop back on this. We want to respect
your need to focus on students and families at the start of the school year
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ONGOING SUPPORT
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SUPPORT SERVICES
The City will:
• Maintain the website with help videos and other key information to support LEA staff, teachers, families,
and students
• Monitor device usage (not specific sites) and coordinate with LEA staff to identify whether devices
are inactive and troubleshoot connectivity issues
• Provide monthly reports to LEA staff upon request, to support in understanding levels of student
engagement
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SUPPORT SERVICES
The City and SCCOE will:
• Host additional training sessions upon request
SCCOE will:
• Continue to support LEAs in assessing community needs throughout the year
• Support LEAs in data collection and reporting
AT&T will:
• Provide on-site distribution support upon request • Be available for high-level technical assistance as
needed
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SUPPORT SERVICES
Community-Based Organizations (CBOs) funded
through the California Emerging Technology Fund
(CETF) / Digital Inclusion Grants will:
• Engage in outreach efforts to LEAs to build awareness around service offerings and setup a referral process
–Focus will be on pairing schools/LEAs with specific CBOs, honoring existing relationships
• Work with families to provide information about long-term connectivity solutions/affordable internet offers
• Provide 1:1 support and in-depth digital literacy services to families
• Provide information about low-cost computing devices (e.g., laptop or desktop) for the whole family
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CONTACT INFORMATION
SCCOE
Abby Almerido Academic Technology Specialist
*Main point of contact at SCCOE*
City/SJPL
Amanda Otte Literacy Program Specialist
*Main point of contact at SJPL*
CBO Support Services
Charlene Tatis Program Director
San José Digital Inclusion Partnership
California Emerging Technology Fund (CETF)
www.cetfund.org
mailto:[email protected]:[email protected]://gcc01.safelinks.protection.outlook.com/?url=http://www.cetfund.org/&data=01|01|[email protected]|834e0a9194b3497846f708d838b0afd0|0fe33be061424f969b8d7817d5c26139|1&sdata=bGvh2yGOQti9hvIA/otxiXHA4bfobjSUExEfxWEIqwA%3D&reserved=0mailto:[email protected]
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THANK YOU!
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