Ronald Austin Sunrise, Florida 33313

Telephone 954-376-0794 austinron68@gmail.com

General Manager Performance Profile:

Goal driven, Result oriented General Manager with more than fifteen years of experience possessing excellent strategic planning, management, and P&L

responsibility. Managed operations to increase profitability, improved customer relationships and staff development. Proven expertise in creating and executing initiatives to increased customer service score, and reduced

expenditures in competitive and challenging environments.

Professional Skills: • Leadership ● Team Building ● Problem solving

● Account Retention ● Staff Developing ● P&L Management • Time Management ● Prospecting ● Customer Service

Professional Experience

General Manager March2006-June2015 LA Quinta Inn and Suite Fort Lauderdale, FL

Responsible for managing transition, and providing leadership after previous

company was purchased by world-renowned chain, with more than 700 locations. Directing and overseeing financial results, Tracking and analysis of revenue reports to determine sales efforts and effectiveness in multiple market. Recruited, Trained,

mentored, and developed hotel staff. Implemented strategy to increased Guest service with intent to returned (SIR).

Increased EBITDA by 40% Highest in region Reduced Labor cost 8%

Established Partnership with community generating revenue from sport events

Increased employee satisfaction to an all-time 97%, resulting in improved productivity and lower turnover.

Developed checklist to coach and train new and existing employees to reduce

guest problems Mentored, coached, and monitored progress of entire staff to achieved

performance objectives and individual accountability. Increased revenue by 30% over 9 years Achieved and maintained 85% SIR, reduced percentage of guest problem by

40%

Area General Manager June 2001-March 2006 LXR Luxury Resorts/BRESelectHotels

Ronald Austin page 2

Spearheaded management and oversaw operations of six areas hotels, Coordinated with General Managers to implement problem solving initiatives, defined and attained measurable goals. Actively identified and captured new accounts,

Maximized revenue within existing accounts, developed annual budgets, coaching GM’s on analyzing budget and reducing expenditures.

Interacted daily with sales team to ensure increase in Sales Revenue Monitored and oversaw all expenditures to reduce budget cost

Reviewed labor report weekly to eliminate overtime Reviewed P&L monthly with each General Manager

Increased and maintained 78% service with intent to returned (SIR). Strategically planned sales and marketing campaign with Sales team Increased EBITDA by 30% year over year

General Manager February 1999- June 2001

WELLESLEY INN & SUITES/Prime Hospitality

Charged with managing the task of increasing revenue and ensured highest level of guest satisfaction. Adapted and coached Associates on ownership of guest problems; Empowerment of associates in doing “whatsoever it takes” to exceed

guest expectations. Analyzed opportunities for cost reduction while maintaining quality service and increased occupancy.

Achieved and maintained a 91% customer satisfaction rating

Generated an increase in sales revenue by 25% that totaled $300,000 by

focusing on the Bahamian market

Ensured timely completion of Financial reports

Achieved 30% increase in market share

Trained and coached Front Desk Staff to exceed guest expectations

Proactively participated in all account oversights to ensured total customer satisfaction.

EDUCATION

Bachelor of Science: Business Management & Finance Florida Atlantic University, Boca Raton, Florida

Associate of Science: Business Management Broward College Coconut Creek, Florida