Hotel Classification From 1 to 5 Stars in English
Transcript of Hotel Classification From 1 to 5 Stars in English
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Introduction With this report, the SRI team is pleased to provide the Tourism Affairs Directorate with a comprehensive, quality-oriented, internationally comparable and accepted hotel classification and rating system. The principal project objectives of this initiative included: Development of a clearly defined classification/rating system and a set of standards
for Bahrain which are comprehensive of all major categories of properties or accommodation establishments.
Establishment of a process whereby the standards of existing and future properties
can be measured systematically and objectively. Establishment of an enforcement/inspection system that is eventually supported by
law or decree. Provision of evaluation ratings for each hotel and tourist-related accommodation in
Bahrain. With a new system that is consistent with international standards, prospective visitors, travel agents, tour operators and others planning or booking visits to Bahrain should be able to clearly understand and differentiate between the different types and degrees of quality of accommodations in Bahrain. In addition, current and prospective hotel investors in Bahrain will also be able to invest and develop according to a clearer system. The system should be easy to use in re-evaluating the existing hotels and service apartment establishments, as well as the two resort complexes and new properties that are being established. Given the Government’s increasing emphasis on tourism, particularly family-oriented tourism, the system includes careful consideration of infrastructure and services amenities relevant to this growing segment. Drawing from other countries’ experience in developing new classification systems, the team developed a system based on the following considerations: International Classification Practices: The highlight of which is a move toward
including qualitative criteria in modern rating systems. International Hospitality Trends: A heavy emphasis on the quality and size of guest
bedrooms over other hotel amenities. Arabian Gulf and Local Preferences: These criteria will need to reflect local designs
and services that reflect Arab and Bahraini tastes and preferences.
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New Classification & Rating Standards for Bahrain Based on a review by the SRI team and input from the Government and private sector in Bahrain, SRI has prepared a set of new classification and rating standards for hotels in Bahrain. The new system combines both quantitative criteria and qualitative criteria. The draft classification and rating system proposed is based largely on international standards. These standards draw from a range of international systems, including Switzerland, Scotland, Lebanon, France, and New Zealand. The New Zealand and Swiss systems’ main attractions are that they have a good balance between objective infrastructure criteria and quality factors. Moreover, its quality factors can be easily expanded as the Bahrain industry matures. This system also categorizes hotels using the internationally recognized five-star rating system. The system includes a basic set of requirements that all hotel properties will have to meet in order to be eligible for a certain star rating. Once a hotel meets the minimum standards detailed, it is subject to an evaluation according to the point-scheme that includes many qualitative factors. For example, a hotel that meets the minimum standards for a four-star category would still have to be evaluated according to the scoring criteria below to see whether it adds up enough points to actually qualify for four-star category. If it does not meet the minimum number of points that a four-star hotel should have (80), it cannot be considered a four-star hotel.
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RATING STANDARDS FOR HOTELS
5 STARS
BUILDING/CONSTRUCTION
The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs.
The hotel must be built as a separate building(s), with a luxurious facade and impeccable appearance suitable for use as a hotel. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only.
The construction should match the first class standards from inside and outside, including the finishing.
SECURITY
General Security Standards and Procedures
The hotel’s safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted.
Security officer. The hotel’s entrances are controlled and locked during the night.
Fire Safety Rules
Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements.
Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and
hallways in English and Arabic. Fire fighting equipment available including portable fire
extinguishers and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel,
including each floor and the distance from the guests’ rooms not more than 30 meters
EXTERIOR AND GROUNDS
Land The land area should be minimum of 1500 m2 to each 100 rooms Garden The hotel must have a professionally designed and well-arranged
garden.
PUBLIC AREAS
Hotel Entrance
Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The entrance must be within easy reach. On the outside it must
have a covered forecourt to protect guests from weather conditions as they arrive or depart. The area must be large enough to accommodate cars, taxis and buses. Valet parking must be made available. The main entrance must remain open for 24 hours a day. It must be separate from other entrances, which are open only for guests, such
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RATING STANDARDS FOR HOTELS 5 STARS
as entrances leading to clubs, the swimming pool and other facilities. Nightclub and bar entrances should be from inside the hotel. Availability of separate corridors linking rooms to the swimming
pool and the beach so that guests do not have to pass through public areas.
Restaurants, souvenir stores, conference/function halls and nightclubs should have their own entrances.
Front Office Desk
24/24 hours for reception
Minimum Lobby Size
500m2
Public outlets
The area allocated for public outlets should not be less than 1.5 square meter per bed except the areas for restaurants.
Ventilation means have to be installed in all public areas. Separate parking area for conferences and banquet halls
Furnishings in common areas
The hotel must provide a fully furnished luxury waiting area in the lobby
The furniture has to be of first class quality and the floor fully carpeted or covered with high class flooring material i.e. marble.
Walls have to be covered with wallpaper, wood or other cover that suits the beauty of the building and the windows should be heat reflective.
Temperature in public areas
Central air conditioning and heating system that maintains comfortable temperature (16-25 degrees Centigrade) throughout the year in common areas. Separate control units must be provided in rooms, halls, restaurants and other outlets.
Bathrooms in public areas
Two WC (1 men's and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene.
Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets
for women and men. Separate toilets must be provided for management and the staff members.
Handicapped facilities
The hotel must provide access ramps for handicapped guests.
Elevators (According to Directorate, the Municipality requires all buildings of 2 or more floors to have elevators)
For buildings of more than two levels (including ground floor) the hotel should have at least 3 electric elevators. They should be able to hold a minimum of ten people.
A separate service elevator must be located in the service area. A dumb waiter is recommended for service in case the kitchen and
the restaurant are on two different floors
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RATING STANDARDS FOR HOTELS 5 STARS
Management and staff
Management must have separate offices Staff must be provided with a parking area. Staff accommodation must be provided and must be of a good
standard. A staff restaurant must be provided. It must be of a good standard
and must always be hygienic. The general manager must have a high qualification in hotel
management in addition to 5 years experience in the field of work. The hotel must have qualified managers, skilled, experienced and of
good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human Resources, Maintenance, Housekeeping, Purchasing and Security.
An experienced team qualified to work in the hotel business A full uniform to all staff. The uniform must differ from one department to another. All members of staff must wear badges stating their names in
Arabic and English Staff who controls food must have food hygiene training. All service staff must be certified as fit food handlers by the
Ministry of Health. The General Manager must meet the approval of the Tourism
Affairs, Tourism Monitoring Department. Minimum number of rooms
100
Dimensions (including hall)
Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be
-double room 30m2 -single room 20 m2 The ceiling height should be not less than 2.5 meters for rooms and
2.2 meters for bathrooms. Suites
The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.
Minimum Number of Handicap Accessible Rooms (Accessible means someone
Minimum one for every thirty rooms.
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in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.
Arrangements
Guest rooms, toilets, and corridors leading to them must be kept out of public sight for new construction
Bed: doubles at least 200 cm wide x 210 cm; singles at least 120 cm wide x 200 cm. With a headboard.
Extra beds for guests on request, the size of the bed must be at least 200cm x 100 cm.
The number of beds must equal at least 10% of the total number of rooms
Children cots or portable beds provided on request Two pillows per person General room lighting A bedside table, with a drawer and reading lamp in each room. Every room must have a dining table. Mini-bar refrigerator which is stocked daily A TV set not less than 20” with a remote control, satellite and the
local channel in addition to an in-house video system. A telephone with international direct dialling and internal
communications. Wastepaper basket that should be cleaned, covered, and fire-
resistant. Non-smoking rooms available and if possible one non-smoking
floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in
noticeable place. Arabic-English telephone directory Chests of drawers of a suitable size in each room. A luggage rack. Drinking water A writing desk with drawers, a chair, and suitable lighting. A dressing table, a mirror, set of drawers, and a stool Bedrooms must have a full mirror not less than 160 cm in height. Each room ought to have a wardrobe with at least ten hangers Electric current must be marked on all points. Hotel stationary and a sewing kit.
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In adherence to the regulations of the Civil Defence Department, each room must have a map marking the easiest exit in case of fire.
All electrical fittings must be of high quality. There must be separate switches for lights beside the beds and others for reading lights. There should be a central switch beside the bed.
Walls decorated with paints or pictures. Alarm clock Bag for guests' dirty linen Documentation about the hotel in Arabic and English. Two armchairs and additional chair per guest
Key cards installed
Recommended
Temperature Control
Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 16 and 25C
All the rooms shall have a central air-condition with a separate control.
Windows Windows should have luxurious lightproof shutters, curtains or
blinds. A minimum of one double-glazed window per room.
Doors Each door must have a primary lock and a secondary lock. View port recommended
Safe deposit box/Security
Individual safe in room Safe deposit boxes at reception with proper envelopes
Telephone Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours.
Public telephone booths that can be used for local and international calls must be located in a convenient place.
Litter processing
A litter processing room should be in use in coordination with the Municipality.
Service Room Each floor must have a service room. The rooms must have
cupboards to store linen and detergents. In addition, each service room must have a table and an area designated for cleaning trolleys.
Cleaning and Linen Replacement
Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily.
Blankets changed every three days. Bath linen changed daily, and upon the guests’ departure.
Laundry/Dry cleaning Service (daily except for
In-house laundry and dry cleaning services provided or subcontracted.
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RATING STANDARDS FOR HOTELS 5 STARS
the weekend)
BATHROOMS
Bathroom Arrangement
Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat
Electric exhaust fan. The bath must be located in a place where it is easy to maintain
with a constant supply of hot and cold water The commode must be equipped with a flush system and bidet. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably
covered in plastic near the toilet door A rail for towels One razor outlet A telephone in each guest bathroom Electrical point for shaver and dryer beside the mirror Hair dryer Paper tissue
Bathroom Items
Five superior types of towels for different uses Soap Hotel-branded Shampoo and conditioner Hotel-branded Toilet paper with spare roll and sanitary bags Hair dryer Paper tissues Waste basket
FOOD AND BEVERAGE SERVICES
Coffee Shop A coffee shop open for 24 hours per day
Hotel Dining At least two super class restaurants at the establishment serving a
wide range of international dishes with a la carte and table d’hote menus. At least one restaurant open for at least 18 hours per day.
Food Menu
A copy of the menu kept in a prominent place near the restaurant entrance.
Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English.
Bar Comprehensive menu available 24/24
Room Service
Room service with a properly equipped answering machine. Provide each room with a typed menu of food and beverage items along with their prices and taxes.
Staff dressed in departmental uniform. Three meals or more offered daily, dinner served until midnight. Snacks and beverages available 24 hours a day
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RATING STANDARDS FOR HOTELS 5 STARS
A service lift leading to guest rooms Kitchen and Services Departments
The kitchen must meet health requirements of the Ministry of Health and Municipality.
FACILITIES AVAILABLE TO GUESTS
Reception
In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters.
Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of four credit cards accepted. A reservation service for plays, concerts and other entertainment
events organized outside the hotel must be provided Commercial shops or offices within the hotel will be: Tour
Operator, Rent-a-car, gift shop, bookstore selling magazines, tobaccos, flowers and other items
A hairdresser for men and women A baby sitter available upon request Medical services and a doctor provided on request
Leisure Facilities
A well equipped health club with facilities such as sauna and jacuzzi must be provided.
An outdoor or an air-conditioned indoor swimming pool and a children's pool. The pool area must not be less than 100 square metres.
Toilets, showers, changing rooms, a beverage and snack bar must be provided.
Business Center One business centre required
Emergency medical services
Medical services and a doctor provided on request.
Meeting/ Conference Room
A hall for parties, banquets, conferences and other occasions. The service area must not be visible to guests Different types of lighting for different occasions The area between the ceiling and the floor not less than 2.5 metres Central air-conditioning with a separate unit control per hall Carpeted floor or covered with good quality ceramics
Function Room Toilets
The hall must have five toilets for men and five for women. A washing hose must be provided next to each toilet. Adequate number of washbasin of high quality brands A litter basket , which must be clean, covered and fire resistant,
must be provided Soap, towels and a hand dryer
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RATING STANDARDS FOR HOTELS 5 STARS
Toilets marked by signs distinguishing between women and men Hangers for toilets and washbasin Toilets for handicapped provided with proper handles Secure locks for toilet doors The toilets must be well ventilated
RATING STANDARDS FOR HOTELS 4 STARS
BUILDING/CONSTRUCTION
The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs.
The hotel must be built as a separate building(s), with a deluxe facade and impeccable appearance suitable for use as a hotel. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only.
The construction should match the highest possible from inside and outside, including the finishing.
SECURITY
General Security Standards and Procedures
The hotel’s safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted.
Security officer. The hotel’s entrances are controlled and locked during the night.
Fire Safety Rules
Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements.
Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and
hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers
and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel, including
each floor and the distance from the guests’ rooms not more than 30 meters
EXTERIOR AND GROUNDS
Land The land area should be minimum of 1500 m2 to each 100 rooms Garden The hotel must have a professionally designed and well-arranged garden.
PUBLIC AREAS
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RATING STANDARDS FOR HOTELS 4 STARS
Hotel Entrance
Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The entrance must be within easy reach. On the outside it must have a
covered forecourt to protect guests from weather conditions as they arrive or depart. The area must be large enough to accommodate cars, taxis and buses. Valet parking must be made available. The main entrance must remain open for 24 hours a day. It must be separate from other entrances, which are open only for guests, such as entrances leading to clubs, the swimming pool and other facilities.
Nightclub and bar entrances should be from inside the hotel. Availability of separate corridors linking rooms to the swimming pool
and the beach so that guests do not have to pass through public areas. Restaurants, souvenir stores, conference/function halls and nightclubs
should have their own entrances. Front Office Desk 24/24 hours for reception Minimum Lobby Size
400m2
Public outlets
The area allocated for public outlets should not be less than 6 square meter per bed except the areas for restaurants.
Ventilation means have to be installed in all public areas. Separate parking area for conferences and banquet halls
Furnishings in common areas
The hotel must provide a fully furnished luxury waiting area in the lobby.
The furniture has to be of first class quality and the floor fully carpeted or covered with high class flooring material i.e. marble.
Walls have to be covered with wallpaper, wood or other cover that suits the beauty of the building and the windows should be heat reflective.
Temperature in public areas
Central air conditioning and heating system that maintains comfortable temperature (16-25 degrees Centigrade) throughout the year in common areas. Separate control units must be provided in rooms, halls, restaurants and other outlets.
Bathrooms in public areas
Two WC (1 men's and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene.
Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets for
women and men. Separate toilets must be provided for management and the staff members.
Handicapped facilities
The hotel must provide access ramps for handicapped guests.
Elevators (According to Directorate, the Municipality
For buildings of more than two levels (including ground floor) the hotel should have at least 2 electric elevators. They should be able to hold a minimum of eight people.
A separate service elevator must be located in the service area.
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RATING STANDARDS FOR HOTELS 4 STARS requires all buildings of 2 or more floors to have elevators)
A dumb waiter is recommended for service in case the kitchen and the restaurant are on two different floors
Management and staff
Management must have separate offices Staff must be provided with a parking area. Staff accommodation must be provided and must be of a good
standard. A staff restaurant must be provided. It must be of a good standard and
must always be hygienic. The general manager must have a high qualification in hotel
management in addition to 4 years experience in the field of work. The hotel must have qualified managers, skilled, experienced and of
good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human Resources, Maintenance, Housekeeping, Purchasing and Security.
An experienced team qualified to work in the hotel business A full uniform to all staff. The uniform must differ from one department to another. All members of staff must wear badges stating their names in Arabic
and English Staff who controls food must have food hygiene training. All service staff must be certified as fit food handlers by the Ministry
of Health. The General Manager must meet the approval of the Tourism Affairs,
Tourism Monitoring Department. Minimum number of rooms
80
Dimensions (including hall)
Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be
-double room 25m2 -single room 16 m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2
meters for bathrooms. Suites
The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.
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RATING STANDARDS FOR HOTELS 4 STARS
Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)
Minimum one for every thirty rooms.
Arrangements
Guest rooms, toilets, and corridors leading to them must be kept out of public sight for new construction
Bed: doubles at least 200 cm wide x 200 cm; singles at least 120 cm wide x 200 cm. With a headboard.
Extra beds for guests on request, the size of the bed must be at least 200cm x 100 cm.
The number of beds must equal at least 10% of the total number of rooms
Children cots or portable beds provided on request Two pillows per person General room lighting A bedside table, with a drawer and reading lamp in each room. Every room must have a dining table. Mini-bar refrigerator which is stocked daily A TV set not less than 16” with a remote control, satellite and the
local channel in addition to an in-house video system. A telephone with international direct dialling and internal
communications. Wastepaper basket that should be cleaned, covered, and fire-resistant. Non-smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in
noticeable place.
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RATING STANDARDS FOR HOTELS 4 STARS
Arabic-English telephone directory Chests of drawers of a suitable size in each room. A luggage rack. Drinking water A writing desk with drawers, a chair, and suitable lighting. A dressing table, a mirror, set of drawers, and a stool Bedrooms must have a full mirror not less than 160 cm in height. Each room ought to have a wardrobe with at least ten hangers Electric current must be marked on all points. Hotel stationary and a sewing kit. In adherence to the regulations of the Civil Defence Department, each
room must have a map marking the easiest exit in case of fire. All electrical fittings must be of high quality. There must be separate
switches for lights beside the beds and others for reading lights. There should be a central switch beside the bed.
Walls decorated with paints or pictures. Alarm clock Bag for guests' dirty linen Documentation about the hotel in Arabic and English. Two armchairs and additional chair per guest
Key cards installed
Recommended
Temperature Control
Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 16 and 25C
All the rooms shall have a central air-condition with a separate control.
Windows Windows should have luxurious lightproof shutters, curtains or blinds. A minimum of one double-glazed window per room.
Doors Each door must have a primary lock and a secondary lock. View port recommended
Safe deposit box/Security
Individual safe in room Safe deposit boxes at reception with proper envelopes
Telephone Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours.
Public telephone booths that can be used for local and international calls must be located in a convenient place.
Litter processing A litter processing room should be in use in coordination with the
Municipality.
Service Room Each floor must have a service room. The rooms must have cupboards
to store linen and detergents. In addition, each service room must have a table and an area designated for cleaning trolleys.
Cleaning and Linen Replacement
Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily.
Blankets changed every three days.
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RATING STANDARDS FOR HOTELS 4 STARS
Bath linen changed daily, and upon the guests’ departure. Laundry/Dry cleaning Service (daily except for the weekend)
In-house laundry and dry cleaning services provided or subcontracted.
BATHROOMS
Bathroom Arrangement
Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat
Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a
constant supply of hot and cold water The commode must be equipped with a flush system and bidet. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably covered
in plastic near the toilet door A rail for towels One razor outlet A telephone in each guest bathroom Electrical point for shaver and dryer beside the mirror. Hair dryer Paper tissue
Bathroom Items
Towels changed daily Soap Hotel-branded Shampoo and conditioner Hotel-branded Toilet paper with spare roll and sanitary bags Hair dryer Paper tissues Waste basket
FOOD AND BEVERAGE SERVICES
Coffee Shop A coffee shop open for 24 hours per day
Hotel Dining At least two super class restaurants at the establishment serving a wide
range of international dishes with a la carte and table d’hote menus. At least one restaurant open for at least 18 hours per day.
Food Menu
A copy of the menu kept in a prominent place near the restaurant entrance.
Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English.
Bar Comprehensive menu available 24/24
Room Service Room service with a properly equipped answering machine. Provide
each room with a typed menu of food and beverage items along with their
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RATING STANDARDS FOR HOTELS 4 STARS
prices and taxes. Staff dressed in departmental uniform. Three meals or more offered daily, dinner served until midnight. Snacks and beverages available 24 hours a day A service lift leading to guest rooms.
Kitchen and Services Departments
The kitchen must meet health requirements of the Ministry of Health and Municipality.
FACILITIES AVAILABLE TO GUESTS
Reception
In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters.
Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of three credit cards accepted. A reservation service for plays, concerts and other entertainment
events organized outside the hotel must be provided Commercial shops or offices within the hotel will be: Tour Operator,
Rent-a-car, gift shop, bookstore selling magazines, tobaccos, flowers and other items
A hairdresser for men and women A baby sitter available upon request Medical services and a doctor provided on request
Leisure Facilities
A well equipped health club with facilities such as sauna and jacuzzi must be provided.
An outdoor or an air-conditioned indoor swimming pool and a children's pool. The pool area must not be less than 100 square metres.
Toilets, showers, changing rooms, a beverage and snack bar must be provided.
Business Center One business centre required Emergency medical services
Medical services and a doctor provided on request.
Meeting/ Conference Room
A hall for parties, banquets, conferences and other occasions. The service area must not be visible to guests Different types of lighting for different occasions The area between the ceiling and the floor not less than 2.5 metres Central air-conditioning with a separate unit control per hall Carpeted floor or covered with good quality ceramics
Function Room Toilets
The hall must have four toilets for men and four women. A washing hose must be provided next to each toilet. Adequate number of washbasin of high quality brands A litter basket , which must be clean, covered and fire resistant, must
be provided
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RATING STANDARDS FOR HOTELS 4 STARS
Soap, towels and a hand dryer Toilets marked by signs distinguishing between women and men Hangers for toilets and washbasin Toilets for handicapped provided with proper handles Secure locks for toilet doors The toilets must be well ventilated
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3 STARS
BUILDING/CONSTRUCTION
The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs.
The hotel must be built as a separate building(s), with an attractive façade and very good appearance suitable for use as a hotel. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only.
SECURITY
General Security Standards and Procedures
The hotel’s safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted.
Security officer. The hotel’s entrances are controlled and locked during the night.
Fire Safety Rules
Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements.
Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and
hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers
and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel, including
each floor and the distance from the guests’ rooms not more than 30 meters
EXTERIOR AND GROUNDS
Land The land area should be minimum of 1000 m2 to each 100 rooms
Parking Lots & Garages (each space =10m2)
Total parking spaces equivalent to 500 m2 A parking area should be provided with at least one parking lot per two
rooms. A parking area for each 20 square metres of the area allocated for
restaurants and waiting halls Note: the Traffic Committee of the Ministry of the Interior usually
designates the parking areas.
PUBLIC AREAS
Hotel Entrance
Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The entrance must be within easy reach. On the outside it must have a
covered forecourt to protect guests from weather conditions as they arrive or depart. The area must be large enough to accommodate cars, taxis and
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RATING STANDARDS FOR HOTELS 3 STARS
buses. The main entrance must remain open for 24 hours a day. It must be
separate from other entrances, which are open only for guests, such as entrances leading to clubs, the swimming pool and other facilities
Nightclub and bar entrances should be from inside the hotel. Availability of separate corridors linking rooms to the swimming pool
and the beach so that guests do not have to pass through public areas for newly constructed properties)
Restaurants, souvenir stores, conference/function halls and nightclubs should have their own entrances
Front Office Desk
24/24 hours for reception
Minimum Lobby Size
300m2
Public outlets The area allocated for public outlets should not be less than 1.5 square
meter per bed except the areas for restaurants. Separate parking area for conferences and banquet halls
Bathrooms in public areas
Two WC (1 men's and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene.
Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets
for women and men. Separate toilets must be provided for management and the staff members.
Handicapped facilities
The hotel must provide access ramps for handicapped guests
Elevators (According to Directorate, the Municipality requires all buildings of 2 or more floors to have elevators)
For buildings of more than two levels (including ground floor). They should be able to hold a minimum of seven people
A separate service elevator must be located in the service area. A dumb waiter is recommended for service in case the kitchen and the
restaurant are on two different floors
Management and staff
Management must have separate offices Staff must be provided with a parking area. Staff accommodation and/or allowance must be provided The general manager must have a high qualification in hotel
management in addition to 3 years experience in the field of work. The hotel must have qualified managers, skilled, experienced and of
good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human
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RATING STANDARDS FOR HOTELS 3 STARS
Resources, Maintenance, Housekeeping, Purchasing and Security. An experienced team qualified to work in the hotel business A full uniform to all staff. The uniform must differ from one department to another All members of staff must wear badges stating their names in Arabic
and English Staff who controls food must have food hygiene training. All service staff must be certified as fit food handlers by the Ministry
of Health. The General Manager must meet the approval of the Tourism Affairs,
Tourism Monitoring Department. Minimum number of rooms
60
Dimensions (including hall)
Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be
-double room 16m2 -single room 13m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2
meters for bathrooms.
Suites
The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.)
In suites there should always be two telephones, one in the bedroom and one in the sitting room.
Connecting and single rooms
The number of connecting rooms has to be not less than 10% of the total number of rooms. There should be doors between the rooms.
The number of single rooms should not be more than 5% of the total number.)
Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)
Minimum one for every thirty rooms.
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RATING STANDARDS FOR HOTELS 3 STARS
Arrangements
Guest rooms, toilets, and corridors leading to them must be kept out of public sight required for new properties.
Bed: doubles at least 190 cm wide x 190cm; singles at least 90 cm wide x 190cm. With a headboard.
Extra beds for guests on request, the size of the bed must be at least 200cm x 100 cm.
The number of beds must equal at least 10% of the total number of rooms
Children cots or portable beds provided on request Two pillows per person General room lighting A bedside table, with a drawer and reading lamp in each room. Mini-bar refrigerator A TV set not less than 16” with a remote control, satellite and the local
channel A telephone with international direct dialling and internal
communications. Wastepaper basket that should be cleaned, covered, and fire-resistant. Non-smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in
noticeable place. Arabic-English telephone directory Chests of drawers or wardrobe A luggage rack. Drinking water A writing desk with drawers, a chair, and suitable lighting. A dressing table, a mirror, set of drawers, and a stool Bedrooms must have a full mirror not less than 160 cm in height. Each room ought to have a wardrobe with at least ten hangers Electric current must be marked on all points. In adherence to the regulations of the Civil Defence Department, each
room must have a map marking the easiest exit in case of fire. Walls decorated with paints or pictures. Alarm clock Bag for guests' dirty linen Documentation about the hotel in Arabic and English. Two armchairs and additional chair per guest
Key cards installed
Recommended
Doors Each door must have a primary lock and a secondary lock. View port recommended
Safe deposit box/Security
Individual safe in room Safe deposit boxes at reception with proper envelopes
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RATING STANDARDS FOR HOTELS 3 STARS Telephone Direct dial telephone in all rooms, as well as a telephone switchboard.
24/24 hours. Public telephone booths that can be used for local and international calls
must be located in a convenient place. Litter processing
A litter processing room should be in use in coordination with the Municipality.
Service Room Each floor must have a service room. The rooms must have cupboards
to store linen and detergents. In addition, each service room must have a table and an area designated for cleaning trolleys.
Cleaning and Linen Replacement
Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily.
Blankets changed every three days. Bath linen changed daily, and upon the guests’ departure.
Laundry/Dry cleaning Service (daily except for the weekend)
In-house laundry and dry cleaning services provided or subcontracted.
BATHROOMS
Bathroom Arrangement
Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat
Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a
constant supply of hot and cold water The commode must be equipped with a flush system and bidet. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably covered in
plastic near the toilet door A rail for towels One razor outlet A telephone in each guest bathroom Electrical point for shaver and dryer beside the mirror. Hair dryer Paper tissue
Bathroom Items
Toilet paper with spare roll and sanitary bags Hair dryer Paper tissues Waste basket
FOOD AND BEVERAGE SERVICES
Breakfast Service
Continental breakfast served in the dining room or restaurant until at least 10 am. Availability of continental breakfast service in rooms is
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RATING STANDARDS FOR HOTELS 3 STARS
suggested.
Hotel Dining
One restaurant or food outlet required. A bar providing food, beverages, coffee and snacks. The hotel must provide a restaurant open for all meals, serving a wide
range of international dishes with a la carte menu. It must be open 24hrs a day.
Chairs for children. Tissues and napkins provided with each meal. A copy of the menu kept in a prominent place near the restaurant
entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. A restaurant or a food room for serving breakfast or part of the lobby
could be allocated for serving food A proper cloakroom to keep guests' coats and bags. Note: the number of chairs in the restaurants must not be less than one
chair per bed and the area allocated for the restaurants not less than 1,3 square meters per chair.
Hotel Kitchen The kitchen must meet health requirements of the Ministry of Health
and Municipality. Bar No requirement to have a bar
Room Service
Room service with a properly equipped answering machine. Provide each room with a typed menu of food and beverage items along with their prices and taxes.
Staff dressed in departmental uniform. Three meals or more offered daily, dinner served until midnight. Snacks and beverages available 24 hours a day
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RATING STANDARDS FOR HOTELS 3 STARS
FACILITIES AVAILABLE TO GUESTS
Reception
In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters.
Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of two credit cards accepted. A reservation service for plays, concerts and other entertainment events
organized outside the hotel must be provided A baby sitter available upon request
Leisure Facilities
Recommend that there be made available a well equipped health club with facilities such as sauna and jacuzzi must be provided.
Recommend that there be made available an outdoor or an air-conditioned indoor swimming pool and a children's pool. The pool must not be less than 100 square metres.
Recommend that there be made available Toilets, showers, changing rooms, a beverage and snack bar
Business Center One business centre required Emergency medical services
Medical services and a doctor provided on request.
Meeting/ Conference Room
Two function room for functions with an area not less than 1.5 metres per room. One big and one small.
The service area must not be visible to guests Different types of lighting for different occasions The area between the ceiling and the floor not less than 2.5 metres Central air-conditioning with a separate unit control per hall Carpeted floor or covered with good quality ceramics
Function Room Toilets
A washing hose must be provided next to each toilet. Adequate number of washbasin of high quality brands A litter basket , which must be clean, covered and fire resistant, must
be provided Soap, towels and a hand dryer Toilets marked by signs distinguishing between women and men Hangers for toilets and washbasin Toilets for handicapped provided with proper handles Secure locks for toilet doors The toilets must be well ventilated
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RATING STANDARDS FOR HOTELS
2 STARS
BUILDING/CONSTRUCTION
The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs.
The hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only.
SECURITY
General Security Standards and Procedures
The hotel’s safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted.
Security officer. The hotel’s entrances are controlled and locked during the night.
Fire Safety Rules
Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements.
Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and
hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers
and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel,
including each floor and the distance from the guests’ rooms not more than 30 meters
EXTERIOR AND GROUNDS
Land The land area should be minimum of 1000 m2 to each 100 rooms
Parking Lots & Garages (each space =10m2)
A parking area should be provided with at least one parking lot per two rooms.
Note: the Traffic Committee of the Ministry of the Interior usually designates the parking areas.
PUBLIC AREAS
Hotel Entrance
Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The main entrance must remain open for 24 hours a day. It must be
separate from other entrances, which are open only for guests, such as entrances leading to clubs, the swimming pool and other facilities.
Nightclub and bar entrances should be from inside the hotel. Recommendation for new properties that separate corridors are
available linking rooms to the swimming pool and the beach so that guests do not have to pass through public areas.
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RATING STANDARDS FOR HOTELS 2 STARS Front Office Desk
24/24 hours for reception
Minimum Lobby Size
200m2
Public outlets The area allocated for public outlets should not be less than half square
metre per bed except the areas for restaurants. Ventilation means have to be installed in all public areas.
Temperature in public areas
Central air conditioning and heating system that maintains comfortable temperature (16-25 degrees Centigrade) throughout the year in common areas. Separate control units must be provided in rooms, halls, restaurants and other outlets.
Bathrooms in public areas
Two WC (1 men and 1 women's) in or near reception area. which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene.
Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets
for women and men. Separate toilets must be provided for management and the staff members.
Handicapped facilities
The hotel must provide access ramps for handicapped guests.
Elevators (According to Directorate, the Municipality requires all buildings of 2 or more floors to have elevators)
For buildings of more than two levels (including ground floor).
Management and staff
Management must have separate offices The general manager must have a qualification in hotel management in
addition to experience in the field of work. The hotel must have qualified managers, skilled, experienced and of
good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human Resources, Maintenance, Housekeeping, Purchasing and Security.
A team qualified to work in the hotel business A full uniform to all staff. All members of staff must wear badges stating their names in Arabic
and English Staff who control food must have Food Hygiene training. All service staff must be certified as fit food handlers by the Ministry
of Health. The General Manager must meet the approval of the Tourism Affairs, Tourism Monitoring Department.
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Comment [SW2]: Need to see thermostat
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RATING STANDARDS FOR HOTELS 2 STARS Minimum number of rooms
30
Dimensions (including hall)
Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be
-double room 14m2 -single room 12m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2
meters for bathrooms.
Suites
The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.
In suites there should always be two telephones, one in the bedroom and one in the sitting room.
Connecting and single rooms
The number of connecting rooms has to be not less than 10% of the total number of rooms. There should be doors between the rooms.
The number of single rooms should not be more than 5% of the total number.
Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)
At least one room.
Arrangements
Guest rooms, toilets, and corridors leading to them must be kept out of public sight.
Bed: doubles at least 190 cm wide x 190cm; singles at least 90 cm wide x 190cm. With a headboard.
Extra beds for guests on request The number of beds must equal at least 5% of the total number of
rooms Children cots provided on request At least one pillow General room lighting A bedside table, with a drawer and reading lamp in each room. Mini-bar refrigerator recommended Television
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RATING STANDARDS FOR HOTELS 2 STARS
A telephone Wastepaper basket that should be cleaned, covered, and fire-resistant. Non-smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in
noticeable place. Arabic-English telephone directory A luggage rack. Drinking water Bedrooms must have a mirror. Each room ought to have a wardrobe with at least six hangers Electric current must be marked on all points. In adherence to the regulations of the Civil Defence Department, each
room must have a map marking the easiest exit in case of fire. There should be a central switch beside the bed. Walls decorated with paints or pictures.
Key cards installed
Recommended
Temperature Control
Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 18 and 25C
All the rooms shall have a central air-condition with a separate control.
Windows Windows should have lightproof shutters, curtains or blinds. A minimum of one double-glazed window per room.
Doors Each door must have a primary lock and a secondary lock. Safe deposit box/Security
Safe at reception
Telephone
Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours.
Public telephone booths that can be used for local and international calls must be located in a convenient place.
One public telephone with emergency numbers accessible during emergencies at reception office.
Litter processing A litter processing room should be in use in coordination with the
Municipality. Service Room Each floor must have an area designated for cleaning trolleys.
Cleaning and Linen Replacement
Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily.
Blankets changed every five days. Bath linen changed daily, and upon the guests’ departure.
Laundry/Dry cleaning Service (daily except for the weekend)
In-house laundry and dry cleaning services provided or subcontracted.
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RATING STANDARDS FOR HOTELS 2 STARS
BATHROOMS
Bathroom Arrangement
Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat
Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a
constant supply of hot and cold water The commode must be equipped with a flush system and washing hose. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably covered in
plastic near the toilet door A rail for towels One razor outlet Electrical point for shaver and dryer beside the mirror.
Bathroom Items Toilet paper with spare roll and sanitary bags. Waste basket
FOOD AND BEVERAGE SERVICES
Breakfast Service
Continental breakfast served in the dining room or restaurant until at least 10 am
Hotel Dining
One restaurant or food outlet required. The hotel must provide a restaurant open for all meals, serving
international dishes with a la carte menu. Chairs for children. Tissues and napkins provided with each meal. A copy of the menu kept in a prominent place near the restaurant
entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. A restaurant or a food room for serving breakfast or part of the lobby
could be allocated for serving food A proper cloakroom to keep guests' coats and bags. Note: the number of chairs in the restaurants must not be less than one
chair per 2 beds and the area allocated for the restaurants not less than 1, 3 square meters per chair.
Hotel Kitchen The kitchen must meet health requirements of the Ministry of Health
and Municipality. Bar No requirement to have a bar
Room Service
Room service with a properly equipped answering machine. Provide each room with a typed menu of food and beverage items along with their prices and taxes.
Three meals or more offered daily.
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RATING STANDARDS FOR HOTELS 2 STARS
Snacks and beverages available 24 hours a day.
FACILITIES AVAILABLE TO GUESTS
Reception
In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters.
Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of two credit cards accepted.
Leisure Facilities Recommend that a referral be available to a health and fitness
centre Business Center No requirements Emergency medical services
Medical services and a doctor provided on request.
Meeting/ Conference Room
Not required
RATING STANDARDS FOR HOTELS 1 STAR
BUILDING/CONSTRUCTION
The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs.
The hotel must be built as a separate building(s), with an impeccable appearance suitable for the use of a hotel purpose. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only.
SECURITY
General Security Standards and Procedures
The hotel’s safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted.
Security officer. The hotel’s entrances are controlled and locked during the night.
Fire Safety Rules
Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements.
Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and
hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers
and sprinkler systems.
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RATING STANDARDS FOR HOTELS 1 STAR
Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel,
including each floor and the distance from the guests’ rooms not more than 30 meters
EXTERIOR AND GROUNDS
Land The land area should be minimum of 1000 m2 to each 100 rooms
Parking Lots & Garages (each space =10m2)
Total parking spaces equivalent to 200 m2 A parking area should be provided with at least one parking lot per six
rooms. Note: the Traffic Committee of the Ministry of the Interior usually
designates the parking areas.
PUBLIC AREAS
Hotel Entrance Separate from hotel restaurant or other establishment. Separate service entrance. Nightclub and bar entrances should be from inside the hotel.
Front Office Desk
24/24 hours for reception
Minimum Lobby Size
20m2
Public outlets The area allocated for public outlets should not be less than half square
metre per bed except the areas for restaurants. Outlets and rooms must have high standard soundproof facilities.
Furnishings in common areas
The furniture has to be of good quality and the floor properly carpeted or covered with good quality materials.
Temperature in public areas
Central air conditioning and heating system that maintains comfortable temperature (18-25 degrees Centigrade) throughout the year in common areas.
Bathrooms in public areas
Two WC (1 men and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene.
Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets for
women and men. Separate toilets must be provided for management and the staff members.
Handicapped facilities
The hotel must provide access ramps for handicapped guests.
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RATING STANDARDS FOR HOTELS 1 STAR
Elevators (According to Directorate, the Municipality requires all buildings of 2 or more floors to have elevators)
For buildings of more than two levels (including ground floor).
Management and staff
Management must have separate offices The general manager must have a qualification in hotel management A qualified team of staff to work in the hotel business. Recommend dress code e.g. black trousers, white shirt. All service staff must be certified as fit food handlers by the ministry
of health. The General Manager must meet the approval of the Tourism Affairs,
Tourism Monitoring Department.
Minimum number of rooms
20
Dimensions (including hall)
Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be
-double room 12m2 -single room 10m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2
meters for bathrooms.
Suites
The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.
Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)
At least one room.
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RATING STANDARDS FOR HOTELS 1 STAR
Arrangements
Guest rooms, toilets, and corridors leading to them must be kept out of public sight for new construction
The number of connecting rooms has to be not less than 10% of the total number of rooms. There should be doors between the rooms.
The number of single rooms should not be more than 5% of the total number.
Bed: doubles at least 190 cm wide x 190cm; singles at least 90 cm wide x 190cm.
Extra beds for guests on request The number of beds must equal at least 5% of the total number of
rooms Children cots provided on request At least one pillow General room lighting A bedside table, with a drawer and reading lamp in each room. Table Mini-bar refrigerator recommended Television recommended A TV set not less than 14” with a remote
control, satellite and the local channel A telephone Wastepaper basket that should be cleaned, covered, and fire-resistant. Non smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in
noticeable place. Arabic-English telephone directory Bedrooms must have a mirror Each room ought to have a wardrobe with at least six hangers Electric current must be marked on all points.
Key cards installed
Recommended
Temperature Control
Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 18 and 25C
Windows Windows should have lightproof shutters, curtains or blinds. A minimum of one double-glazed window per room.
Doors Each door must have a primary lock and a secondary lock. Safe deposit box/Security
Safe at reception
Telephone
Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours.
One public telephone cabinet for every 30 rooms, without private telephone.
Litter processing A litter processing room should be in use in coordination with the
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RATING STANDARDS FOR HOTELS 1 STAR
Municipality.
Cleaning and Linen Replacement
Bedrooms cleaned on daily basis Beds must have double sheets, which have be changed daily. Blankets
changed every five days. Bath linen changed daily, and upon the guests’ departure.
Laundry/Dry cleaning Service (daily except for the weekend)
In-house laundry and dry cleaning services provided or subcontracted.
BATHROOMS
Bathroom Arrangement
Each room equipped with a bathroom of 2 square meters, bathing area, shower curtain and bath mat
Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a
constant supply of hot and cold water The commode must be equipped with a flush system and washing hose. All rooms with bath or shower/WC. A washbasin with a mirror (20X35 cm), and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. Electric exhaust fan. and the switch preferably covered in plastic near the toilet door A rail for towels Mirror in guest toilets (70 X 50 cm). One razor outlet
Bathroom Items Toilet paper with spare roll and sanitary bags Waste basket
FOOD AND BEVERAGE SERVICES
Breakfast Service Continental breakfast served until at least 10 am
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RATING STANDARDS FOR HOTELS 1 STAR
Hotel Dining
One restaurant or food outlet recommended The hotel must provide a restaurant open for all meals, serving
international dishes with a la carte menu. Tables suitable for individuals as well as groups and chairs must be
comfortable. Suitable table linen of good quality. Tissues and napkins provided with each meal. A copy of the menu kept in a prominent place near the restaurant
entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. A restaurant or a food room for serving breakfast or part of the lobby
could be allocated for serving food. Note: the number of chairs in the restaurants must not be less than one
chair per 4 beds and the area allocated for the restaurants not less than 1,1 square meters per chair.
Hotel Kitchen The kitchen must meet health requirements of the Ministry of Health
and Municipality. Bar No requirement to have a bar Room Service No requirement to have room service
FACILITIES AVAILABLE TO GUESTS
Reception
In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 2 X 3 meters.
Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of two credit cards accepted.
Leisure Facilities No requirements Business Center No requirements Emergency medical services
Medical referral services available
Meeting/ Conference Room
No requirement to have meeting or conference rooms
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