HOSTING 2020 Vision - Art Zeile CEO
16
HOSTING VISION
-
Upload
hosting -
Category
Technology
-
view
62 -
download
1
Transcript of HOSTING 2020 Vision - Art Zeile CEO
HOSTING VISION
HOSTING OVERVIEW
2
6
400
360 Employees
Independent Audits
US-based Datacenters
SOC 2TYPE II
SOC 3CERTIFIED
H I P A AC O M P L I A N T2000 Customers
Glassdoor Workplace1ST
3
EXECUTIVE TEAM
3
Art ZeileCEO
Joel DalyEVP Sales
Don BarlowEVP Ops
Art ZeileCFO
Andy Schroepfer
CSO
Darrell HydeCTO
Bill SantosPresident
Adv Solutions
Mike CoreyPresident
Ntirety
Johan Hybinette
CISO
Customer Experience
To Provide the Best
Mission Critical Applications
Running
Cloud
In the
Best Team.
Supported by the Industry’s
5
CUSTOMER TARGET
Managed Services
Complex Solutions
Compliance
KeyVerticals
Managed Services
Our customers choose HOSTING based on our outstanding reputation for application availability and performance. Daily HOSTING proves its value by serving their needs and guiding their growth. Our customer satisfaction is the highest in the industry (above 60) because we consistently provide the best customer experience with the industry’s best team.
Compliance
We have mastered compliance and security in an age where threats to security dominate the news and concerns of our customers. Our SOC3, HIPPA and PCI certifications are backed by disciplined, ITIL-based processes and trained staff members. Compliance and Security are part of our cultural fabric.
Key Verticals
Customers trust HOSTING and rely on our deep compliance expertise to host mission critical applications in a variety of industries:
Healthcare Financial Services Software Media
Complex Solutions
Designing and delivering on highly complex solutions is one of our strongest core competencies. We strongly believe that there is no such thing as a “one size fits all” approach to hosting services. We partner with our customers to collaboratively work through the business and technical requirements of a given project.
Increasing level of customer confidence
Mission:To Provide the Best Customer Experience for Companies running Mission Critical Applications In the Cloud supported by
the Industry’s Best Team
SELECT CLIENTS
6
Healthcare
Healthcare
Healthcare
Healthcare
Healthcare
Healthcare
Healthcare
Healthcare
Retail
Retail
Retail
Retail
Retail
Retail
Retail
Media
Media
Media
Media
Media
Manufacturing
Financial
Financial
Nonprofit
7
2020 VISION
Over the past five years, Hosting has transformed itself from “the best little hosting company nobody knew” into a well-known and respected international brand. Our revenues are now $500M and we have 2,000 employees located in the US and in key cities around the world. Here’s the story on how we got here from there.
Our strategy was to become a dominant player in the hosting and IT outsourcing market in the U.S. We grew revenue organically and through acquisitions targeted at the core of our value proposition which is to manage complexity better and cheaper than our customers can do on their own. We delivered on our value proposition in four distinct areas of growing complexity.
Managed Services – Our customers chose Hosting on our outstanding reputation for availability and performance. They grew with Hosting due to our proven abilities to serve their needs and guide to meet their changing needs. We take great pride in consistently leading the industry with an NPS score consistently above 60. We expanded the reach of our superior customer experience by providing customers with the choice of other cloud platforms fully managed by Hosting.
Complex Solutions – Designing and delivering highly complex solutions became a core competency. We manage complexity for our customers as technology changes. Our “top 300” customer MRR in 2014 was $24k; its now over $50k.
Compliance – We figured out how to lead with compliance and security in an age where threats to security dominate the news and concerns of our customers. Our SOC3, HIPAA and PCI certifications are backed by disciplined, ITIL-based processes and trained staff members.
Vertical Practices – Healthcare customers now represent 30% of our customer base. We achieved this growth by a very clearly focused channel sales program that leveraged our core competencies in managed services, complex solutions and compliance. We leveraged then leveraged this channel sales engine into other verticals such as financial services.
Ultimately, we got here from there with the industry’s best team serving and guiding customers better than the competition.
8
2020 VISION SUMMARIZED
Global Brand and Presence
Core: Availability and Performance
Compliance & Security
Unified Cloud
Expert Practice Areas
9
OUR WHY
INDUSTRY LEADING CUSTOMER SATISFACTION
10
65NPS2015 Q1
Our NPS Peers
NOTES FROM CUSTOMER SUPPORT
11
12
Help Me Grow
Help Me Deliver SoonerHelp Me Sell
Reduce My Risk
Uptime & ComplianceContract and Tech Flexibility
Make Me Better
How do I compare?Save me from myself
Save Me Money
Match Costs with RevenueBuild in Future Savings
OUR FRAMEWORK FOR “GUIDE”
COMPLIANCE TEAM
13
COMPLIANCE AS A SERVICE
14
ENHANCED SERVICE
15
Support Tasks Performed
Standard 24x7 Support Team SLA Based Ticket Response
Bronze Engagement Manager
Issue Management, Business Account Reviews
Silver Engagement Architect
Proactive Architectural Reviews and Recommendations
Gold Technical Account Manager Custom Tasks
