Hosted Unified Communications

Hosted Unified Communications

2014

Confidential and Proprietary. Subject to Non-Disclosure Agreement.

Company Snapshot

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Our Mission

Become the nation’s leading provider of cloud-based unified communications and application solutions to small and medium-sized businesses as well as small to medium-sized communications providers

Our Solutions

Hosted Unified Communications with:

• Unified Messaging

• Instant Messaging and Presence

• Audio, Web and Video Collaboration

• Mobility with Fixed Mobile Convergence

• Hosted Fax and Call Recording

Long Distance, Tandem and SS7 solutions for carriers

Our Resources

≈ 135 employees

Operations in Springfield, Illinois; Frisco, Texas; Santa Clara, California and Chennai, India

National footprint with switching centers in New York, Atlanta, Chicago, Dallas, Las Vegas and Los Angeles

Established 1996

18+ years experience as a service provider to telephone companies, wireless service providers and carriers nationwide

~$123 million revenue

Serves roughly 800 carriers andindependent RLECs

Transports billions of minutes on a private nationwide IP network


Dave Lewis, CEO

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18 years ago, Dave Lewis was a partner in the

telecommunications firm GVNW. With the passing of

the Telecommunications Act of 1996, Dave’s rural-

based ILEC customers were finally able to sell long

distance services. The challenge, though, was to

buy LD at a price low enough to be competitive.

To overcome this hurdle, Dave came up with a

simple idea. If the ILECs would work together, they

could create enough scale to buy LD at a better

wholesale rate — and ANPI was born.


Executive Team Profile

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Dave LewisChief Executive Officer

Nearly 30 years’ experience in the telecommunications

industry. As the conceptual founder of ANPI, LLC, developed the business plan and directed all aspects of its operations and strategic focus from inception, including all critical aspects of the organization’s transformation from a switchless reseller to a facilities-based provider of integrated communications solutions.

David ByrdChief Marketing Officer

25+ years in technology industry, EVP/CMO of Broadvox, VP positions with Telcordia and HP

Ram NarayanaswamyChief Information and Technology Officer

25+ years in software, technology, system automation and product development. CTO of 8x8, Bluelight.com, Nextance and Sun Microsystems

Joe O’HaraChief Financial Officer

13 years in industry. MBA in finance, CPA/ABV. Direct oversight of building and operating ANPI’s corporate finance and regulatory operations

Randy LemmoChief Operations Officer

22 years in industry — pricing, customer support, network, routing and carrier relations. Wholesale P/L. COO ANI, VP of Operations positions with NOS and ILD Telecom

Mike CromwellChief Sales Officer

20+ years in industry — VP oversight experience in sales, operations and marketing. SVP XO Communications, Regional VP and other sales management positions at Global Crossing.


Our Investment in Hosted UC

The Hosted UC business is such a great opportunity — for ANPI and our partners — we invested the dollars, resources and time necessary to do things right. Since 2012, ANPI has:

• Invested $8–10 million

• Hired dozens of best-in-field professionals, from developers to marketers to customer experience experts

• Partnered with best-in-class software and systems companies, including BroadSoft, Sonus and Polycom

• Created the ANPI Innovation Center in the Silicon Valley complemented by a development hub in Chennai, India

• Strengthened our nationwide IP network and installed geographically redundant BroadWorks implementations for both robustness and capacity

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The Investment Has Already Paid Off

Almost two years of dedicated effort has resulted in a product, feature set and integrated backend support system.

• Full-featured, fully integrated Hosted UC solution

• The only purpose-built platform for carriers

• A more robust platform to handle almost any issues

• Higher availability

• Better quality

• Improved OSS/BSS

• Widget-based Customer Administration and Partner Portals

• Auto Provisioning

• Industry leading support across the board

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Network Overview

Sonus GSX9000 Softswitch Infrastructure

The same highly scalable switch deployed by the top 5 telecom providers in the world

Termination Rates

Contracts with all Tier One toll providers with highly competitive RBOC and Non-RBOC termination rates

Least Cost Routing

State-of-the-art LCR software managing multiple rate decks

BroadSoft

Hosted UC platform

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Own and Operate Multiple Class 4 Toll Switches

New York City, Chicago, Dallas, Las Vegas and Los Angeles


Network Operations Center

• NOC located in Frisco, TX

• 24x7 monitoring of customer and carrier calling dynamics

• Network Monitoring Tools

• IBM Tivoli Suite (Netcool, Impact, TIP, ITCAM)

• Exfo Brix Network Monitoring

• Integrates with Cisco IPSLA

• Tekno SS7 and SIP Protocol Analyzer

• Empirix Hammer for RTP Stream Analysis

• Internally Developed Tools for CDR KPI Analysis and Troubleshooting

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Business Communications Today

• Multiple communication modalities

• Different interfaces and technologies

• Lack of integration between applications and systems

• Often heavy end-user CAPEX, inevitable technological obsolescence

Environment: Chaotic, Cost-conscious, Fragmented and Demanding


Hosted UC Business Drivers

Eliminate/Reduce Capital Expenditures

• Redirect capital to other business considerations

• Improve ROI and TCO

Avoid Technology Obsolescence

• Remain current with regard to features and services

• Reduce time to implement, train and activate new services

• Staff expertise is allocated to business-centric applications

Attain Business Continuity

• Replace the PBX, which is a single point of failure

• Access the cloud from any location over a carrier-grade network

• Support mobile workers, home workers and remote offices

Improve Productivity and

Mobility

• Unified Messaging

• Mobility tools and applications

• Audio/Web/Video Collaboration

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Future-Proof Processes, Services and Applications


Unified Communications

Integrated Communications

Voice, data and Internet

Voicemail, email and messaging

Video and desktop sharing

Audio, web and video conferencing

Hosted Fax and Fax Line support

Call Recording

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Business Convergence

Networks and systems

Software and applications

Processes

Real-Time

Presence, VoIP and IM

Collaboration

Team spaces, share files and desktops

Centralized Control and Management


ANPI VIPHosted Unified Communications Solution

Hosted IP PBX

Unified Messaging

Integrated Mobility

Purpose Built OSS/BSS

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Collaborate.Innovate.

Deliver.


ANPI VIP

ANPI VIP Seat Options

Key Features

• Complete PBX Feature Set

• Auto Attendant; Music on Hold; Hunt Groups

• Call Recording and Storage

• Unlimited Local and Long Distance Calling Options

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VIPremier

VIProfessional

VIPrecision

VIPrimer


Unified Communications

Unified Messaging

• Voice to eMail

• Fax to eMail

Presence and Instant Messaging

Collaboration • Audio Conferencing

• Web Meeting

• Video Conferencing

• Desktop Sharing

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Collaboration Private Label and ANPI Branding

• Instant Messaging (Chat)

• Presence

• Desktop Sharing

• Call Handling from the embedded softphone client

• Web Collaboration

• Unique bridge number and moderator controls

• Scheduling

• Outlook Calendar Integration

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Private Label Package

• Hosted IP PBX

• Unified Communications with Integrated Mobility

• Resources• Website, SEO and PPC consulting• Branded Marketing collateral

and promotions• Lead generation and sales tracking CRM• Proposal and quoting tools

• Branded eCommerce Engine

• Branded Customer Admin Portal

• Hardware Fulfillment w/branded packaging

• Post Sales Support• Customer Care• Billing


Integrated Mobility

Available on PCs, Macs, iPhone, iPad and Android

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Connect across LTE, 3G, Wi-Fi and Mi-Fi networks

Anytime, Anywhere, Any Device

Use Case Demonstrations

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http://www.anpi.com/wp-content/uploads/videos/vip-device-demo/output.mp4



Portal Demo

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http://www.anpi.com/carrier-portal-overview/




Customer Administration Portal

Intuitive Navigation using widget Technology

Personalized User Experience

Dashboard Centric

Real Time Updates

Mobile Access

FAQ/Documentation

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Sales Order Portal


ANPI TCO vs. Avaya, Cisco and ShoreTel25 Users for 1, 3 and 5 Years

Year 1 Year 3 Year 5$0

$20,000

$40,000

$60,000

$80,000

$100,000

ANPIAvayaCiscoShoreTel

To

tal

Co

st o

f O

wn

ersh

ip (

TC

O)

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Notes: 1. Avaya, Cisco and ShoreTel were quoted by authorized VARs to match ANPI VIP features. 2. TCO calculations include servers, licenses, phones, installation, training, support, power consumption and maintenance.

Carrier and Service Provider

Solutions


ANPI Value

• Strong history of providing solutions to highly demanding TDM based wireline customers and enterprises

• Advocate of rural telecom in the regulatory arena, i.e. rural call completion issues

• CDR Monitoring toolsets allow companies to evaluate data, conduct fraud management, assess KPIs and more

• Back office systems allow daily posting of CDR, daily reconciliations, standard and custom reporting

• Strong customer support consisting of dedicated Customer Support Account Manager and Network Operations Center (NOC) resources


Spectrum of Services

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Tandem Access

Wholesale Long

DistancePeering

SS7 and Database Services

Dedicated Internet Access

(DIA)

Add-On Services


Wholesale Long Distance

• Routing Partition Options/Service Levels

• Standard: Wireless and VoIP Providers

• Premium: ILEC Wireline Operators

• Platinum: Tier One/Future Group D Quality

• Variety of Rate Options

• Flat Rate by Jurisdiction

• NPA-NXX

• LATA-OCN

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Switched and Dedicated

Domestic

International

Direct Dial

Toll Free

TDM and IP Termination


Tandem Service

• ILEC-based Tandem switch

• State-of-the-Art alternative to the RBOC access tandem with support for SS7/TDM and SIP/IP

• Accurate Billing (elimination of Phantom Traffic)

• Enable a nationwide network of ILECs and CLECs to exchange traffic (on-net peering)

• Network redundancy with 24x7 NOC monitoring and support

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Benefits

Cost reduction via tandem/long distance service bundle

Greater visibility to your traffic, including terminating access

Mitigate phantom traffic — billing challenges


SS7

• Gold standard SS7 provider: AT&T

• One of the largest SS7 signaling networks in North America

• State-of-the-Art monitoring

• Aggressive and predictable pricing

• Flat rate per subscriber inclusive of all services

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Signaling and Database Services

A-Links: Carrier Diverse Routes

LIDB Database

CNAM Database

ISUP, Data, LNP, 8XX and CLASS Gateways

Hosted Unified Communications

Documents

Transcript of Hosted Unified Communications