Hosted LCS/OCS for Business Customers

Creating New Sources of Revenue for Service Providers

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Eclipse – The First SBC Designed for the Access Edge

Designed for access, not just peering

– Traditional SBCs have been deployed for peering applications

– Eclipse is designed for the unique requirements of the access edge

Designed for multi-media collaboration, not just VOIP

– Traditional SBCs support only VoIP

– Eclipse secures, controls and manages VoIP, IM, presence, video,file transfer, application sharing, etc

Designed to Reduce Operating Expenses

– Traditional SBCs provide basic management capabilities

– Eclipse provides a complete management suite for all SIP services

Designed to Integrate Session and Business Logic

– Traditional SBCs are silos that do not integrate with applications

– Eclipse enables organizations to dynamically control SIP applications from existing business applications

Unique, unlimited capacity pricing and licensing model

– Traditional SBCs charge by capacity: sessions and features

– Eclipse is licensed and sold as an appliance

Eclipse CXC-1250

Eclipse CXC-550

For CO office locations

For mission critical or media intense deployments

Media accelerator card scales the media capacity of the CXC-1250 and 550

Eclipse MX1

For the data center

Eclipse CXC-350

Eclipse CXC-50

For small business and branch offices.

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Peering vs Access

Designed for access

Any multi-media service (IM, presence, etc.)

Access protocols for SIP, TLS, RTP, SRTP, etc

Optimized for millions of device registrations

Comprehensive application-level security

Tens-of-thousands-to-millions of untrusted users

Robust application management

Designed for peering

Service is VOIP

Peering protocols - H.323, MGCP, etc

Not optimized for device registrations

Limited security

Few trusted network interfaces

Limited management (CDRs only)

Interconnect Session Border Controller (iSBC)

Access Session Border Controller (aSBC)

"As business organizations grow their real-time applications, they find that scaling, managing and

controlling the access edge poses its own special set of challenges and unique requirements.“

Tom Valovic Program Director for VOIP Infrastructure at IDC

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Key Eclipse Product Features

Security– Cryptographic authentication– Signaling and media encryption– Stateful signaling and media validation– Denial of service attack mitigation– Intrusion prevention– Virus scanning– Malicious URL filtering

Control– Signaling and media control– Quality of service (QOS) control– Identity-based access control– File transfer control– Instant message content control– URL access control

Monitoring– Session detail recording– QOS detail recording– Instant message recording– Voice and video recording– File transfer recording– System and administrative event logging

Interoperability– Multi-vendor protocol normalization– SIP-aware NAT traversal– Application-aware session routing– Corporate directory integration

Platform– Integrated appliance form factor– Hardened operating system– Scalable performance and availability– Policy-based management– Hardware-based media acceleration

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Eclipse and LCS/OCS

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Creating New Sources or Revenue

Microsoft Office Communication Server (LCS/OCS)

–An enterprise-class real-time collaboration (RTC) system

–Supports presence-enabled IM, audio, video, white-boarding and application sharing.

–Utilizes SIP and SIMPLE with Microsoft-specific extensions.

Making OCS a potentially ideal solution for service providers to deliver new, high-value services to business customers.

Eclipse enables the delivery "business-grade" services that meet the security, reliability and quality requirements of high-value business customers.

Today. Not some future release. Right now.

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Eclipse Enables Hosted VoIP and Collaboration Services

Single session border controller for secure multi-media collaboration service– Hosted VoIP, hosted collaboration (peer-to-peer audio, video, IM, presence…)

Support for secure (encrypted) signaling and media

Support for remote call control of phones from Office Communicator via Eclipse uaCSTA gateway

No other SBC can support this solution

Eclipse

Enterprise A

Secure, Encrypted Signaling and Media

Microsoft LCS

VoIP Feature Server

Office Communicator

Enterprise B

Office Communicator

Service Provider

Hosted VoIP

Hosted LCS

Call Control

Call Control

Far-EndNAT / FW

Far-EndNAT / FW

Mobile Users

Nomadic Users

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LCS/OCS Remote Access

Eclipse fills the gaps in the Microsoft LCS Access Proxy – LCS Access Proxy does NOT support SBC features for voice and video applications

– Eclipse enables the use of voice and video (across NATs and Firewalls) within LCS

– Eclipse works with or without LCS Access Proxy

Eclipse provides the security enterprise user require

– Full SIP firewall features + MTLS/TLS support for LCS federations & remote Office Communicator

– SRTP support for media encryption with future Office Communicator upgrade

– Eclipse can be used as an alternative or compliment to the LCS Access Proxy

Eclipse

Location A

IP

NAT / FW

Microsoft LCS

Office Communicator

Location C

Location B

NAT / FWOffice Communicator

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Hosted VoIP and LCS/OCS

Single Session Border Controller for both VoIP and MS LCS

Enables audio and video across NATs and Firewalls– Users in Locations A, B and C can all communicate

Enables call control of SIP phones from Office Communicator and phone status in contacts

Secures communication, protects the infrastructure from intrusions and attacks

Eclipse

Location A

IP

NAT / FWMicrosoft

LCS

SIP PBX or VoIP Feature Server

Office Communicator

Location B

NAT / FW

Office Communicator

Location C

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Virus Scanning

Without Eclipse, infected documents propagate directly between clients–Bypasses all server based virus scanning systems – huge security hole

Eclipse can anchor and scan file transfers and block infected files–Prevents propagation of infected files

Signaling

File Transfer (Media)

Virus Scanning

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Real-Time Collaboration

Server

Infected Document

• Peer-to-peer, presence based IM, audio, video, file transfer, etc

Eclipse

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LCS/OCS + BroadWorks + Covergence:A Complete Third-Party Call Control Solution

Best-of breed desktop and communications applications in an integrated solution–Microsoft Messaging and Collaboration solutions

–BroadSoft BroadWorks solutions

Microsoft enables desktop applications–Exchange Server

Mail, Calendar, Directory Services

–SharePoint Services

Collaboration and Content Management

– Live Communications Server

Desktop Conferencing, Presence and Instant Messaging

Integration with Microsoft Office applications (Excel, Word, etc.)

BroadWorks enables hosted communications applications–Hosted PBX/IP Centrex

–Business Trunking

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LCS/OCS and BroadWorks High-Level Reference Model

Make Call

Answer Call

Hold Call

Transfer Call

Forward Call

End Call

Conference Call

SIP phones are homed to BroadWorks application server (or via Covergence)

Office Communicator clients are homed to LCS (or via LCS)

Covergence Eclipse converts between Microsoft and Broadsoft call control protocols

User can control SIP phone from Office Communicator “Phone Controls” Interface

Phone control can be integrated with Office applications (e.g. Outlook)

Supported Features

Office Communicator

LCS 2005

OCI/CAP

SIPuaCSTA / SIP / TLS

SIP Phone

uaCSTA / SIP / TLS

Call ControlSIP Phone

PSTNPSTN

PSTN Phone

CovergenceEclipse

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LCS/OCS and BroadWorksInterworking (calling party activities)

As part of this call, Office Communicator provides a “Phone Control” window to allow the calling party to control the call (hang up, transfer, conference, hold, etc.)

Multiple sets of phone numbers can be associatedwith an LCS user

Step 1: Calling party uses Office Communicator “Click to Call”capability by selecting the called party phone number from buddy list (Click to Call function also works out of any Microsoft application)

Step 2: LCS sends the CSTA message to Covergence, Covergence converts it to an OCI message & sends it to BroadWorks, and BroadWorks rings the calling party phone

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Using LCS/OCS and BroadWorksInterworking (called party activities)

Step 3: Once the calling party picks up the phone, the outgoing call sequence will be initiated. When BroadWorks gets the outgoing call request, it will ring the called party phone AND send an OCI message to Covergence. Covergence then converts this incoming call OCI message to CSTA and sends it to LCS. LCS then forwards it to the Office Communicator so it can “ring” the called party Office Communicator….

….When Office Communicator gets the incoming CSTA message from Covergence, it will pop-up a “toast” indicating there is an incoming call

At the same time the Office Communicator “toast”pops-up the called party phone also starts to ring

Step 4: If the Office Communicator “toast” is used to answer the call, a “Call Control” window pops up. The called party phone is also taken off hook using SIP Notify messages. The phone can also be answered simply by picking up the handset.

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Three LCS/OCS BroadWorksBusiness Models

1. Hosted BroadWorks and LCS

– All components hosted by service provider

– Shown as scenario 1a & 1b in the following slides

2. Hosted BroadWorks, Enterprise LCS

– Communications services hosted by service provider, but enterprise retains desktop applications

– Addresses market where enterprise wants to in-source IM&P application; much like e-mail servers today

– Shown as scenario 2a & 2b in the following slides

3. Hosted BroadWorks, Outsourced LCS

– Communications services hosted by service provider, but LCS hosted by a third-party service provider

– Addresses market where communications service provider does not want to manage the LCS solution; service opportunity for outsourcer

– Shown as scenario 3a & 3b in the following slides

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uaCSTA – SIP Call Control Gateway

Eclipse serves as an SBC for Office Communicator clients and SIP phones and also provides a uaCSTA – SIP call control gateway function

– Anchors all SIP signaling, control and associated media streams– Executes uaCSTA call control commands via SIP– Translates SIP call state changes into uaCSTA events

All OC phone control features are supported– Make Call, Answer Call, End Call, Hold Call, Transfer Call, Deflect Call, Do Not Disturb, Mid-

Call DTMF Tone Generation…

Works with generic SIP application servers and gateways– Not tied to a particular vendor’s CTI or call control protocol

Enables generic SIP infrastructures to support OC/LCS remote call control

Call Control

uaCSTA

SIP SIP

uaCSTA

Microsoft LCS 2005

SIP Feature Server and/or

Gateway

Office Communicator

SIP Phone

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Customer Case Studies

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Large Mobile Operator Creates New Sources of Revenue

Company – One of the world’s largest mobile operators

Objective – Create new revenue sources by adding IM, presence, web conferencing and other services to the existing VoIP service

Barriers to success – Scaling, securing and managing access to multi-media collaboration, not just VOIP

– Security - Authentication, encryption, network topology hiding, DOS attack protection, signaling/media validation, virus scanning…

– Multi-modal communication - Peer-to-peer audio, video, IM, presence, file transfer, OC-as-softphone, call control, conference control…

– Call control of SIP phones from MS Office Communicator

– Scaling and high availability clustering, redundancy with automatic failover…

– Full management control/visibility

Solution – Eclipse at the access edge enabled this provider to bring these new services on-line in less than 60 days.

Service Provider

Enterprises

Fixed Users

Nomadic Users

Mobile Users Internet

Trusted Partner Network

Eclipse

Hosted VoIP

Server

Hosted VoIP

Server

PSTN GatewayPSTN

Gateway

Office Communicator

Office Communicator on Windows Mobile

Office Communicator

Hosted Exchange

Hosted LCS

Service Provider

Enterprises

Fixed Users

Nomadic Users

Mobile Users Internet

Trusted Partner Network

Eclipse

Hosted VoIP

Server

Hosted VoIP

Server

PSTN GatewayPSTN

Gateway

Office Communicator

Office Communicator on Windows Mobile

Office Communicator

Hosted Exchange

Hosted LCS

“There is no other Session Border Controller in the market that provides single point of security, control and management for for real-time services. We could not have delivered our NGN service without it.”

Global Mobile Operator Creates New Sources of Revenue with Eclipse

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Global Network Provider Creates New Revenue Sources

Company – One of the largest and most advanced voice and data networks providers, operating in 21 countries

Objective –Increase revenues by providing a service that enables enterprises to securely connect to each other for free IM, presence and on-net calling with Office Communicator.

Barriers to success – A single point of access edge security, control and management for any and all SIP traffic. The ability to enable Office Communicator as a secure softphone and the ability to securely federate LCS servers

Solution – This customer evaluated all the leading Session Border Controller products and chose Eclipse because it was the only product design to secure, control and manage multi-media services –not just VoIP.

A Major Network Provider Creates New Sources of Revenue with Eclipse

“Eclipse is the only solution designed to quickly turn on secure and managed multi-media services.”

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Summary

Designed for access, not just peering

Designed for multi-media services

Comprehensive management

Unlimited capacity pricing model

Scales quality and reliability

Extends portfolios beyond VOIP

Rapid problem resolution

Removes usage tax

Reduces churns, opens new markets

Creates new sources of revenue

Reduces operating expense

Reduces capital expenses

FEATURE ADVANTAGE BUSINESS BENEFIT

Eclipse - a unique solution, designed to help you realize your business plan

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Thank You