Hosted IP PBX brings value back to voice -

16
Kapsch CarrierCom AG MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.2004 1 Hosted IP PBX brings value back to voice Christian Angerer, Kapsch CarrierCom AG

Transcript of Hosted IP PBX brings value back to voice -

Page 1: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom AG

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.20041

Hosted IP PBX brings value back to voice

Christian Angerer, Kapsch CarrierCom AG

Page 2: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.20042

Basics

> MISSISSIPPI Hosted IP PBX is ...

... a solution for Wireline and Wireless Carriers

... a KCC solution developed together with partners

... centralized or decentralized

... open and based on standards – mainly SIP

... very flexible regarding configuration and function

Page 3: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.20043

Content

> Market

> Concept

> Components and Features

> Benefits and Summary

Page 4: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.20044

Hosted IP PBX-MarketForecast Hosted IP-PBX Lines per region

0

0,5

1

1,5

2

2,5

3

3,5

4

4,5

2002 2003 2004 2205 2006 2007 2008 2009

in M

io. L

ines

Latein AmerikaEuropa Asien/PazifikNord Amerika

Hosted IP-PBX Equipment & Services Revenue in Europa

0200400600800

1000

12001400160018002000

2002

2003

2004

2005

2006

2007

2008

2009

in M

io. U

SD

Hosted IP-PBX ServicesRevenue

Hosted IP-PBXEquipment Seat Revenue

Source: ABI Research 2004

Page 5: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.20045

Overview: Hosted IP PBX for Wireline Operators

PBX

Router

Service Provider(s) Enterprise

PSTN

IP WAN

Traditional PBX

IP WAN

Gatewaysto PSTN

Service Provider Enterprise

Hosted IP PBX solutions

HostedIP PBX

Page 6: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.20046

New: Hosted IP PBX for Wireless Operators

PBX

Router

Service Providers Enterprise

PSTN

IP WAN

Traditional PBX

IP WAN

Mobile Operator Enterprise

Hosted IP PBX solutions

GSM

MSC

GSM

MSC

PSTN

GW

HostedIP PBX

Page 7: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.20047

Future-Proof Hosted VoIP

PBX

Company 1PBX

Company 2

PBX

Company 3

ISDN

ISDN

ISDN

Mississippi IP PBX

(S)IP-Network

vPBXComp1

vPBXComp2

vPBXComp3

Central ISDN

Company 1

Company 2

Company 3

Kapsch solution

PSTNPSTNPSTNPSTN

Our solution is the way towards Hosted VoIP based on SIP

Page 8: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.20048

Components of Hosted IP PBX

CPE

Equipment Hostedfor Customers

Central Service ProviderEquipment + SW (OSS/BSS)

Page 9: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.20049

What MISSISSIPPI Hosted IP PBX can do for you

> „Features“Call Features Presence & Instant MessagingVoice MailOperatorDomain concept and admission groupsENUM

> Integration of all SIP based components (in principle)Phones, Gateways, Application Server, etc.

> Options (examples)IVRCall CenterUnified Messaging

Call Forwarding, CLIP, CLIR, Call Hold, Call Park, Call Pickup, MoH, CCBS, CCNR, Chief/Sec.,Conferencing, Groups, Parallel Ringing, Speed Dial, Call Waiting, Night Mode,...

Page 10: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.200410

Sample package für Enterprises

> Package could include the following traditional elements

Internet access or other high speed optionsUnlimited local and domestic long distancePBX feature set including caller ID, transfer, call pickup, etc.Traditional voicemail

> But also non-traditional elements enabled by enhanced applications

Call center applications (ACD)Front desk applicationAuto attendantVoIP VPN for multiple locationsVisual voicemailUnified messagingMeet-me conferencingWeb portalCall management and logs

Page 11: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.200411

Network Convergence

HostedIP PBX

IP Network WirelessNetwork PSTN

SIPISDN/SS7

SS7

1111

1111

2222VPN CustomerxVPN Customer

IN

Mobile + Fixed VPN users:1111 mobile fixed2222 mobile fixed...

Provisioning:

Page 12: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.200412

Customization Layer

Application Layer

Basis Software

Architecture

Standard HardwareAnd OS

KCC SIP StackSIP ProxyHigh availibilitySNMP...

Call FeaturesENUMPresence ServerMessaging...

HP ProLiantRedHat Linux

Adaption to:

Management systems,VoiceMail systems,Special features,self provisioning,...

Partnerproducts

Page 13: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.200413

Partner concept

> „best of breed“ partnercriteria:

functionpriceCustomer requirements

> Interoperability tests in KCC labsStandards guarantee easy integration

> Partner list (excerpt):

Page 14: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.200414

What is so important about flexibility ?

> Looking back on TDM/ISDN:Country/vendor specific adaptions required

> VoIP (theory):International standards guarantee full interoperability

> VoIP (practically):Adaptions are required for interoperability

and customer specific adaptions !

> Required for practical use:High amount of in-house development (= own flexibility)Strong partnerships (= flexibility of components)Local competence and fast reaction

> This requirements are perfectly met by MISSISSIPPI

Page 15: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.200415

Summary

> „best of breed“ componentsAbility to choose – based on:

functionpricecustomer requirements

> Maximum flexibility for MISSISSIPPI componentsIn-house developmenteasily adaptable architecture

> Kapsch has implemented one of the firstHosted IP PBX projects in Austria and CEE

Page 16: Hosted IP PBX brings value back to voice -

Kapsch CarrierCom

MISSISSIPPI Hosted IP PBX | Kapsch CarrierCom AG | 20.10.200416

Kapsch CarrierCom AG Am Europlatz 5 | A-1120 Vienna | AustriaPhone +43 (0)50 811 0 | Fax +43 (0)50 811 3301 www.kapschcarrier.com | www.kapsch.net

We drive innovation to drive Your business !