Hospitality Training Manual

SURYA HOSPITALITY 2014 1

BASICS | TRAINING MANUAL

H O S P I TA L I T Y

2 SURYA HOSPITALITY 2014

RUG: CSH PILLOW: AX-004 LIGHTING: COLP-004


ON THE COVER | Interior Architect: Philip Koether Architects • Project: Batch Yard, Everett, MA • Photography by: Nico Arellano Photography

TABLE OF CONTENTS

OUR PHILOSOPHY ON TRAININGSurya’s simplified training process includes follow-up training to ensure that sales associates and designers have an in-depth understanding of the accessories business—helping them to sell more accessories and generate more satisfied customers.

We strive to help designers and purchasing associates expand their knowledge and generate additional revenue by actively promoting accessories.

OVERVIEW• Founded by Surya Tiwari in 1976• Vertical manufacturer of rugs and coordinating accessories

- Buy raw material - Spin and dye wool - Weaving/stitching

• Located in Calhoun, GA• 500,000 sq. ft. warehouse space• $100 million retailable inventory• All products made by voluntarily employed individuals of legal

employment age who earn fair wages and work in a clean and safe environment

4 LIGHTING

6 PILLOWS

7 POUFS

8 ART

9 MIRRORS

10 THROWS

11 RUGS

12 CONSTRUCTION GUIDE

17 RUG MATERIALS

18 SAMPLE PROGRAM & COLOR

19 CUSTOM PROGRAM & PROJECTS

20 RUG PADS

21 CARING FOR OUR PRODUCTS

24 DESIGN TOOLS

25 USING OUR CATALOG

26 USING SURYA.COM

27 MICROSEAL & SUSTAINABILITY


LIGHTING: PRC-746, DPT-800, CLS-403, DPT-801, PRC-745

LIGHTING

Surya offers MORE THAN 400 IN-STOCK FLOOR, TABLE AND TASK LAMPS in a full spectrum of rich tones and finishes—all of which coordinate with our rugs, pillows and other accessories. From traditional silhouettes to organic shapes and modern, oversized designs, our lamps have been thoughtfully selected to accommodate a variety of lifestyles, decor preferences and budgets.

WHOLESALE PRICEUNDER $100, depending on style, size and materials.

SPECIAL FEATURES• Coordinates with other Surya accessories• Top Sellers guaranteed to ship within 48 hours• One lamp per box• UL approved• USB port and outlets in base• ADA switches• Drop ship

LAMP SHADE MATERIALS• Burlap • Crystal• Metal • Linen• Poly/Cotton • Seagrass• Silk

BASE/BODY MATERIALS• Acrylic • Bamboo• Ceramic • Crystal• Glass • Metal• Polyresin • Shell• Wood • Wood Veneer


SIZE AND DIMENSIONSSurya’s lamps are listed in two dimensions—width and height (W x H).

“WIDTH” always refers to the widest part of the lamp. In most cases, the width will be taken from the shade, since the lamp shade is typically wider than the base.

“HEIGHT” refers to the height of the lamp when assembled—from the bottom of the base to the top of the finial. Surya’s lamps range in height from 26" to 42" (table lamps) and from 62" to 74" (floor lamps). Lamp widths range from 11" to 18".

CORD LENGTH is measured from where the cord exits the lamp to the end of the cord. The cords on Surya’s lamps are either 8' (table) or 12' (floor lamp).

LAMP COMPONENTS

FINIAL - A small finishing ornament that is attached to the top of the harp; can be simple or ornate

HARP - The wire support that attaches at the socket and supports the shade at the top of the lamp

NECK - The portion of the lamp that connects the harp, saddle and socket to the base of the lamp

SADDLE - A metal base to which the harp attaches

SOCKET - A threaded screw base used to hold and connect a lightbulb to a power source

UL LABEL - Certifies that an electrical product has been tested and complies with UL safety standards

FINIAL

HARP

NECK

SADDLE

SOCKET

UL LABEL

LAMP SHADE SHAPES

DRUM

RETRO SQUARE

CYLINDER

MODIFIED DRUM NO HUG

MODIFIED BELL NO HUG

EMPIRE RECTANGLE

RETRO DRUM

RETRO OVAL NO HUG

RETRO RECTANGLE

CUBE

MODIFIED BELL

HANDLING TIPTo prevent breakage, a lamp should be pulled out of the box by the base and never by the finial, harp, socket or other component.


PILLOWS

PILLOWS: AR-005, KLD-007, LD-050, LY-006

Surya’s pillow collection includes MORE THAN 1,200 IN-STOCK OPTIONS in an array of styles, sizes, textures and colors. From simple solids and understated designs to intricate patterns and sophisticated embellishments, all designs are created to complement popular upholstery and paint colors, along with Surya’s full range of accessory offerings.

WHOLESALE PRICE$15 to $175, depending on style, size, materials and filler options.

SPECIAL FEATURES • Coordinates with other Surya accessories• Top sellers guaranteed to ship within 48 hours• Stain treatment available• Pillows sold individually• Designer collections• Made in America options• Outdoor options• Floor pillows• Hidden zippers and removable covers for most designs• Poly- or down-filled• Drop ship

FABRIC OPTIONS* • Acrylic • Chenille• Cotton • Flax• Hide • Jute• Linen • Microfiber• Nylon • Polyester• Silk • Viscose• Wool

18", 20", 22", 30" SQUARE 16" ROUND 13" X 20" RECTANGLE

*NOTE: See page 23 for material-specific cleaning instructions.


POUFS

POUFS: POUF-78, POUF-203, POUF-221, POUF-239

Surya offers MORE THAN 350 IN-STOCK POUFS in a variety of styles, sizes and materials—including both solids and prints—all of which complement trending upholstery and paint colors, as well as Surya’s rugs, pillows and other accessories. Shapes include round, rectangular and square, and sizes range from 16" x 16" x 16" to 24" x 24" x 13".

WHOLESALE PRICE$99 to $499, depending on style, size, materials and filler.

SPECIAL FEATURES • Coordinates with other Surya accessories• Top sellers guaranteed to ship within 48 hours • Designer Collections• Made in America options• Removable covers for many designs• Drop ship

FABRIC OPTIONS*• Acrylic • Chenille• Cotton • Flax• Hide • Jute• Linen • Microfiber• Nylon • Polyester• PVC • Silk• Viscose • Wool

FILLER OPTIONS• Cotton-Filled • Poly-Filled• Poly-Bead Filled • Recycled Cotton

(Indoor/Outdoor Collection) • Wood Frame/No Fill

LINEN HAIR-ON-HIDE JUTE



ART

ART: LJ-4004, LJ-4064, LJ-4065

Surya offers MORE THAN 1,000 pieces of art, including over 250 pieces of in-stock art, in a wide variety of styles, sizes (14" x 14" to 40" x 60"), colors and price points—all thoughtfully selected to complement our rugs, pillows and other home accessories. A number of pieces are available as sets for display either individually or as a wall grouping. Our custom art program consists of 750+ unique designs that can be customized according to size, as well as frame and mat type.

WHOLESALE PRICE$99 to $799, depending on style, size and materials.

SPECIAL FEATURES• Coordinates with other Surya accessories• Top sellers guaranteed to ship within 48 hours • Custom program• Made in America options• Hanging hardware included• Giclées and hand-embellished options• Drop ship

MATERIALS • Archival (Fine Art) Paper • Archival Ink• Canvas

FRAME FEATURES• Medium Density • Mat/Double Mat Fiberboard (MDF) • Wood• Wrapped Foil

STYLES• Abstract • Botanical• Coastal • Floral• Geometric • Landscape• Photography

BOTANICAL GEOMETRIC PHOTOGRAPHY


MIRRORS

MIRRORS: LJ-4187, MRR-1010, RWM-2004

Surya’s mirror collection includes MORE THAN 100 ATTRACTIVE IN-STOCK OPTIONS—all of which feature decorative frames in an assortment of rich colors and finishes, making them well-suited for a variety of lifestyles and design aesthetics. Available in an array of sizes from 16" x 20" to 40" x 70" with either beveled or non-beveled glass.


SPECIAL FEATURES• Coordinates with other Surya accessories• Top sellers guaranteed to ship within 48 hours • Made in America options• Hanging hardware included• Drop ship

FRAME MATERIALS • Medium Density • Metal Fiberboard (MDF) • Resin• Wood

FINISHES• Bronze • Champagne• Goldtone • Pewter• Antiqued/Distressed/ • Silvertone Weathered

CHAMPAGNE, MDF, BEVELED

GOLDTONE, MDF, BEVELED

ANTIQUED SILVER, WOOD, NON-BEVELED

BRONZE, RESIN/WOOD,BEVELED

WEATHERED PEWTER, MDF, NON-BEVELED

PEWTER, METAL, BEVELED


THROWS

Surya offers MORE THAN 150 THROWS in a range of fabrics and textures, including rich solids, subtle patterns and eye-catching prints, all designed to harmonize with on-trend upholstery and paint colors, as well as with Surya’s diverse accessory offerings. Sizes available from 40" x 50" to 60" x 67".


SPECIAL FEATURES • Coordinates with other Surya accessories• Top sellers guaranteed to ship within 48 hours • Designer collections• Drop ship

FABRIC OPTIONS* • Acrylic • Chenille• Cotton • Jute• Linen • Microfiber• Nylon • Polyester• Silk • Viscose• Wool

TEXTURES/DETAILS• Crocheted • Embellished• Fringe • Knitted• Raw Edges • Ruffles• Woven

COTTON, FRINGE DETAIL

ACRYLIC, CROCHETED

COTTON, REVERSIBLE

THROWS: FBT-1000, FBT-1001, FBT-1002


RUGS

Surya’s rug collection includes MORE THAN 5,500 DESIGNS in a wide range of styles, textures and colors—from simple solids and bold geometrics to florals and highly detailed classic designs—all created to complement popular upholstery and paint colors. Featuring a thoughtful selection of both hand-crafted and machine-made designs, our rug collections are also available across multiple price points—enabling customers to find a design that meets their needs, regardless of lifestyle and budget. In-stock sizes range from 2' x 3' to 12' x 15', and most of our designs are also customizable to any size or shape.

WHOLESALE PRICE$99 to $4,200 for a 5' x 8', depending on style, construction and materials.

SPECIAL FEATURES• Coordinates with other Surya accessories• Top sellers guaranteed to ship within 48 hours • Largest selection of in-stock designs in the industry• Samples available for every design• More than 4,000 custom options • Designer collections• Made in America styles • Drop ship

STYLES• Classic • Arts & Crafts• Medallion & Damask • Floral & Paisley• Ikat & Suzani • Geometric• Solid & Border • Shag• Natural Fiber & Texture • Hide & Leather• Animal • Southwest• Coastal • Flatweave• Kids • Indoor/Outdoor

CONSTRUCTIONS• Hand-knotted • Hand-tufted• Hand-hooked • Hand-woven Flatweave• Hand-loomed shag • Hand-loomed Wool• Hand-crafted • Machine-made

RECOMMENDED HOSPITALITY MATERIALS• Wool Fibers • Synthetic Fibers • Plant/Synthetic Fibers

MATERIALS REQUIRING ADDITIONAL CONSIDERATION:• Animal Fibers • Plant Fibers

RUGS: BDA-3003, CAN-1907, VTG-5238



CONSTRUCTION GUIDE

HAND-KNOTTEDCOST*: $500 to $4,200

MANUFACTURING TIME**: 4 to 6 months

Hand-knotting is the most intricate, labor-intensive rug weaving process in use today. A higher number of knots per square inch typically translates to better quality. A complex pattern can require very dense knotting and takes a long time to produce. An average weaver can tie about 3,000 knots per day.

DURABILITY: Guest room is typically 5 to 10+ years depending on use and a public space is typically 2 to 7 years.

SHEDDING: Sheds less than a typical hand-tufted rug.

HOW TO IDENTIFY: Individual knots are visible on the back of hand-knotted rugs, making it possible to see the overall pattern and colors used on the rug’s surface. Weaving and knots will be slightly uneven. The fringe of a hand- knotted rug is an extension of the rug’s foundation.

*Cost is based on a 5' x 8' rug size.

**Manufacturing time on all rug construction types includes: spinning and dyeing wool, weaving, finishing and transportation.

HAND-TUFTEDCOST*: $300 to $500


Generally less expensive and easier to construct than hand-knotted rugs, hand-tufted rugs are made using a hand-operated tool to punch strands of wool or other fibers into canvas stretched on a frame. After tufting, the rug is removed from the frame and a backing is applied. Bindings may be attached to the edges of the rug to add strength and prevent unraveling.

DURABILITY: Guest room is typically 2 to 10 years depending on use and a public space is typically 3 to 5 years.

SHEDDING: Sheds initially, subsiding over time. Degree of shedding depends on wool quality and rug density. Less expensive hand-tufted rugs shed more than higher end hand-tufted rugs.

HOW TO IDENTIFY: An adhesive is used to attach a canvas material (backing) to the back of hand-tufted rugs to hold the yarns together. Tufted rugs typically have a cut pile surface, although some designs have both loop and cut pile combined to add a dimensional effect to the pattern.

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Premium Standard

CUT PILE SURFACEHAND-KNOTTED WEAVING


HAND-HOOKEDCOST*: $200 to $800


Hand-hooked rugs go through the same process as hand-tufted rugs. Tufted rugs, however, have a cut pile surface, while hooked rugs feature a looped pile surface. Often, rugs will combine both techniques.


SHEDDING: Sheds less than hand-tufted rugs, subsiding over time.

HOW TO IDENTIFY: Similar to hand-tufted rugs, an adhesive is used to attach a canvas backing to the back of hand-hooked rugs to hold the yarns together. The surface pile of a hand-hooked rug will appear looped (rounded).



HAND-LOOMED SHAGCOST*: $200 to $800


Hand-loomed shag rugs are made on hand-operated looms with hundreds of plush, twisted and slightly felted yarns. A team of weavers uses a long steel rod to shoot the fibers across vertical strings that run the length of the rug. Each fiber can be as long as 6".


SHEDDING (WOOL): Moderate shedding for an extended period, subsiding over time.

SHEDDING (POLYESTER): Minimal shedding.

HOW TO IDENTIFY: Identifiable by a deep pile, giving it a shaggy appearance. May or may not have a canvas backing.

Learn even more details by viewing our rug construction videos at surya.com/videos

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SHEDDING (WOOL)

CUT LOOPED PILELOOPED PILE


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HAND-WOVEN FLATWEAVECOST*: $200 to $600


Often referred to as dhurries or kilims, flatweave rugs are woven on a loom, rather than knotted. They are typically constructed from wool, cotton or synthetic materials. In most cases, the pattern on the front of the rug can be viewed clearly from both sides, making these rugs reversible.


SHEDDING: Moderate shedding, subsiding over time.

REVERSIBLE: Can extend rug life by flipping the rug.

HOW TO IDENTIFY: Because they are woven rather than knotted, flatweave rugs do not have a tufted pile, which gives them their “flat” appearance when compared to other rug constructions. The design of a flatweave rug typically appears the same on the front as on the back.

HAND-LOOMED WOOLCOST*: $200 to $600


Hand-loomed wool rugs are constructed on hand-operated looms by a team of weavers who use a long steel rod to shoot fibers across vertical strings that run the lengths of the rug. In this construction, rugs can be all cut pile, cut-and-loop pile or all loop pile. In some cases, the rug may be hand-carved to accentuate texture and design.


SHEDDING: Moderate shedding, subsiding over time. Degree of shedding depends on wool quality and rug density. Less expensive hand-loomed rugs will shed more than higher end hand-loomed rugs.

HOW TO IDENTIFY: Low to medium pile. May or may not have a canvas backing.

CUT-AND-LOOP PILEFLATWEAVE CONSTRUCTION


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MACHINE-MADECOST*: $100 to $400


Machine-made rugs are produced by large machines that have hundreds of spindles of fiber that are mechanically woven into a thin mesh backing. The machine runs continuously to optimize efficiency. A computer dictates the pattern, minimizing the chance for error.


SHEDDING: Machine-made polyester rugs will not shed. Since most rugs of this type are made from synthetic fibers, the pile will crush with heavy traffic.

HOW TO IDENTIFY: As with hand-knotted rugs, the rug pattern and colors are visible on the back of these rugs. However, a coarse latex backing is used to secure the fibers in place. The back of a machine-made rug will look very uniform and even (in contrast to the back of a hand-knotted rug, which will have slightly uneven knots).



INDOOR/OUTDOORCOST*: $100 to $400


Indoor/outdoor rugs are made solely of synthetic fibers—including olefin, polyester, polypropylene and PVC (polyvinyl chloride)—that have been infused with UV inhibitors to minimize fading. These rugs are mold- and mildew-resistant and can withstand up to 500 hours of direct sunlight.


SHEDDING: None

HOW TO IDENTIFY: Indoor/outdoor rugs can be hand-hooked or machine-made and typically have a latex, rubber or vinyl backing, which enables them to withstand the elements.

Learn even more details by viewing our rug construction videos at surya.com/videos


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NATURAL FIBERCOST*: $100 to $400


While not a true construction, natural (plant-based) fiber rugs possess their own unique characteristics. They are constructed of tightly woven fibers such as bamboo, cotton, jute, linen, seagrass and sisal to create a casual and relaxed look and feel. The fibers are often bleached or dyed to increase design options and aesthetic appeal. It is important to keep in mind that, as with other rugs, placing natural fiber rugs in direct sunlight several hours a day can result in the fading of dyed materials and gradual darkening of undyed fibers. Natural fibers can be blended with other fibers to create a multitude of design options.


SHEDDING: Very minimal.

ADDITIONAL CHARACTERISTICS: Static resistant, naturally insulating, eco-friendly/biodegradable.

Note: Natural fiber rugs are not recommended for hospitality due to staining and flammability concerns.

HAIR-ON-HIDECOST*: $700 to $2,000


Hair-on-Hide rugs are hand-crafted of natural hides to create a myriad of designs. They may be dyed in a number of colors, or the natural coloration may be used. Due to the innate differences among hides, subtle variations in dye lot, color and pattern can be expected. Brands and other markings add character to hide rugs—making each a one- of-a-kind piece to create a truly authentic look.


SHEDDING: Very minimal.

HOW TO IDENTIFY: These rugs typically have a felted backing.

Note: Hair-on-hide rugs are not recommended for hospitality due to staining and flammability concerns.

How to identify: See “Rug Fiber Comparison” chart on page 17.


RUG MATERIALS

RUG FIBER COMPARISON CHART

FIBERTEXTURE/

APPEARANCEDURABILITY

MOISTURE RESISTANT

STAIN RESISTANT

MINIMAL SHEDDING

SUSTAINABLE/ BIO-DEGRADABLE

PLANT FIBERS

Bamboo Soft and smooth Moderate

Cotton Soft and smooth Moderate

Hemp Rough, natural variation in color Moderate

Jute Rough, natural variation in color Moderate

Linen Coarse, but softens over time High

Seagrass Soft and reed-like High

Sisal Coarse High

PLANT/SYNTHETIC FIBERS

Bamboo Silk Soft, smooth, silky sheen Low

Banana Silk Soft, smooth, silky sheen Low

Viscose (also referred to as “art silk”)

Soft, smooth, silky sheen Low

ANIMAL FIBERS

Hair-on-Hide Natural animal hair in tact Moderate

Leather Smooth, flat surface High

New Zealand Wool Softer than normal wool; can have a lustrous sheen with certain washes; very resilient

High

Semi-Worsted Wool Softer than normal wool; can have a lustrous sheen with certain washes; very resilient

High

Silk Soft, smooth, brilliant sheen Moderate

Wool Mildly coarse; very resilient High

SYNTHETIC FIBERS

Nylon Smooth, shiny High

Olefin Smooth, shiny High

Poly Acrylic Smooth, shiny High

Polyester Smooth, shiny High

Polypropylene Slightly less smooth than most synthetic fibers

High

PVC (Polyvinyl Chloride)

Smooth High


SAMPLE PROGRAM & COLOR

• A rug’s colors can also vary depending on the angle at which the rug is being viewed. For instance, when looking at one end of the rug, you will see the flat surface of the fibers reflecting light. From the opposite side, you will see the trimmed end of the fibers, which reflect light in a very different way.

It is important also to convey to consumers that HANDMADE RUGS ARE MADE BY ARTISANS AND ARE ONE-OF-A-KIND PIECES. As such, they may have subtle color variations due to the inherent characteristics of natural fibers and dyes. If a customer is looking for an exact color match, machine-made rugs are typically more uniform from rug to rug.

Surya uses the PANTONE TPX COLOR GUIDE when assigning colors to its products. Pantone TPX colors provide a standard “language” that is understood by designers around the world, helping to ensure consistency and accuracy when referring to color.

VIEW FROM LEFT: COLORS APPEAR LIGHTER DUE TO REFLECTION OF LIGHT ON VISCOSE FIBERS

SAMPLE BLANKET

6" SWATCH18" CORNER SAMPLE

2' x 3' SAMPLE

SAMPLESWe understand that the purchase of an area rug is an investment. Surya offers a sample for every rug design, eliminating the need for our customers to stock inventory while simplifying the rug selection process for consumers. Samples enable consumers to clearly view the color, texture and pile height of a specific rug prior to purchase, helping them to feel more confident in their rug choice and MINIMIZING THE NEED FOR RETURNS.

Available samples include:

• 18" Corner Sample—True-to-scale representation of the corner of a 5' x 8' rug design

• 6" Swatch—Provides an ideal way to assess rug color and texture

• Sample Blanket—Includes samples of a rug in multiple colorways; well-suited for comparing rug colors and evaluating texture

• 2' x 3' Sample—Scaled down version of a 5' x 8' rug, providing a convenient way to view the complete rug pattern

ABOUT RUG COLORWhile the Surya catalog and website provide an excellent guide for evaluating a rug’s design and general appearance, SAMPLES PROVIDE THE BEST WAY TO ACCURATELY EVALUATE COLOR. Following are some things to keep in mind when evaluating rug color:

• Some fibers are more reflective than others and, depending on the lighting in the room in which the rug will be placed, the rug may appear lighter or darker than it does in product photography. For example, a viscose rug will have more sheen and light-reflective properties than a natural fiber rug, and color will vary more when the rug is placed in different environments.

VIEW FROM RIGHT: COLOR APPEARS DARKER SINCE LIGHT SOURCE IS ORIGINATING FROM OTHER SIDE OF RUG


CUSTOM PROGRAM & PROJECTS

CUSTOM PROGRAMMore than 75 percent of Surya’s 5,500+ rugs are available in custom sizes. Samples are available for all rug designs, making it easy to view color, pattern and texture for a specific rug prior to placing a custom order. Ordering is simple: complete a short, one-page form on surya.com and we will provide a detailed quote that specifies cost and estimated delivery time. Upon request, a true-to-scale CAD of the custom rug can be provided for review and approval prior to production.

The timeframe for production and delivery of a custom rug varies, depending on the construction, size and complexity

of the design. More basic designs can be delivered in AS LITTLE AS 3 MONTHS, while very intricate hand-knotted designs may require up to 8 months. ORDERS CAN BE EXPEDITED, WHEN NEEDED, TO ACCOMMODATE TIGHT TIMEFRAMES.

For additional information email [email protected]

EDI International, Houston, TX


RUG PADS

RUG PADS PROVIDE A DURABLE, LONG-LASTING FOUNDATION. Not only do they add comfort and cushion to a rug, but they also protect floors underneath and help to prevent accidents by holding the rug in place. The proper rug pad can:

• Extend the life of the rug by reducing wear and tear between the rug and floor, and enhancing air circulation

• Minimize rug movement, bunching and slippage

• Add extra comfort underfoot by providing additional cushioning and support

• Protect all floor types, including both hard surfaces and carpets

Surya now offers seven rug pad types, including an outdoor rug pad. A rug pad can be rolled with a Surya rug prior to shipping for convenience (additional fee applies).

FELTED PAD SIZES• 2' x 3' • 2' x 4' • 3' Round • 3' x 5' • 4' Round • 4' x 6' • 4' x 10' • 5' x 8' • 6' Round • 6' x 9' • 6' x 9' Oval • 8' Square • 8' Round • 8' x 10' • 8' x 10' Oval • 8' x 11' • 9' 9" Square • 9' 9" Round • 9' x 12' • 9' x 13' • 10' x 14' • 10' Round • 12' x 15' • 2' x 8' • 2' 6" x 10' • 4' x 10' • 3' x 12' • 12' x 60' Roll

ITEM #: PAD-F 20-Year Manufacturer’s Warranty Premium Cushioning 100% Felt (20 oz)

ITEM #: PAD-S 15-Year Manufacturer’s Warranty 100% Felt (8 oz)

STANDARD

FELTED

IM

PROVED

P R O T E C T I ON

PREMIUM

FELTED

VERSATILE

P R O T E C T I ON


CARING FOR OUR PRODUCTS

COMMON RUG CHARACTERISTICSAll of Surya’s rugs are handmade by skilled artisans, or in a specialty manufacturing facility, and are checked to ensure that they meet quality standards prior to shipment.

We stand behind our products 100 percent and will always accept the return of defective merchandise. However, to avoid unnecessary returns, there are common issues inherent in our products that need to be explained to consumers when they are purchasing a rug. The issues below are not considered defects and, therefore, are not valid reasons for returning a product.

COLORNo two handmade rugs are the same, which is part of their intrinsic appeal. Slight color variations are common for handmade rugs, as dye lots may change over a period of time. For the same reason, a rug’s color can vary slightly from the color of the sample since the sample was created at an earlier time. See page 18 – ABOUT RUG COLOR – for additional rug color considerations.

SHEDDINGAll wool rugs will shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some rugs will shed for the lifetime of the rug. Hand-knotted rugs will shed less than hand-tufted rugs, and higher end hand-tufted rugs will shed less than lower end hand-tufted rugs.

SPROUTSLoose fibers that extend from the top of the rug, or “sprouts,” are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the rug pile. Do not pull out the fiber, as this can cause the rug backing to deteriorate.

CREASESIf a rug has been rolled or folded for shipping, it may include creases. Creases should disappear within a week or two when the rug is laid out flat. Reverse rolling the rug overnight with the pile to the outside will help to expedite crease removal.

ODORRugs recently removed from a bag may have an odor. Odors are caused by dyes, yarns and shipping for long distances in sealed wrap. Most odors dissipate within a week once the rug is removed from the shipping wrap.

FADINGIf exposed to direct sunlight, rug colors typically fade over time, even if they are fade-resistant. On sunny days, it is recommended to use window shades or curtains to reduce sun exposure. Rugs in areas exposed to sunlight should be rotated at least every six months to minimize fading.

WEARAs a general rule, rugs of all materials and constructions should be rotated at least every six months to evenly distribute wear and extend the life of the rug.

CARE AND MAINTENANCE OF AN AREA RUGArea rugs are one of the easiest ways to freshen the look, color and style of a living space. Like any investment, a rug must be cared for properly if it is to last. Following are tips for extending rug life.

HOW TO VACUUM A RUGCanister vacuums without beater bars are the optimal type of vacuum to use on rugs. Brooms and manual sweepers are also a gentle and effective way to clean rugs. Powerful bagless vacuums are not recommended, as they use high suction, which can pull out threads from the back of a rug and create “sprouts.”

• Use the hand-held attachment to vacuum a rug, whenever possible.

• If a hand-held attachment is not available, make sure to turn off the vacuum’s beater bar, as it can pull fibers from the face of the rug and cause the rug to fuzz. If the beater bar cannot be turned off, set it on the highest position possible before vacuuming. Then, carefully place the vacuum on the rug.

• If the rug has serged (finished) edges, refrain from continuously running the vacuum over the edges, as this will loosen fibers around the edges and cause them to deteriorate.

• Avoid running the vacuum over the fringes at the ends of the rug, as fraying may occur. Use the hand-held attachment to clean the fringes.

• If a rug is reversible, make sure to vacuum both sides. This will remove grit and grime that can prematurely wear out the rug.


HOW TO CLEAN A RUG• Clean spills immediately. Once a stain is set, it becomes much

more difficult to clean. Surya’s Rug & Fabric Stain Remover can help to eliminate many stubborn stains.

• Never rub a spill, as this forces the spill deeper into the rug. Instead, blot the stain with a clean white cloth.

• For wool rugs, use lukewarm water to remove any residual stain, as wool is more prone to bleeding and staining than synthetic fibers.

• Always use clean water to remove any remaining cleaner and dry towels to absorb any residual moisture.

PROFESSIONAL CLEANING FOR A HANDMADE RUG• Always use a professional, and reputable, area rug cleaning

expert. Cleaning a handmade rug requires a process different than cleaning wall-to-wall carpet.

• Inspect the rug with the rug cleaning expert prior to cleaning. Get a signed receipt and guarantee of work before the work is performed.

CLEANING GUIDELINES FOR RUGS

WOOL* AND SYNTHETIC FIBER RUGS• With a dry cotton towel or white paper towel, blot the stain

as much as possible.• Scrape off any food or debris with a dull instrument.• Mix a very small amount of dish soap with a cup of cold water.

With a clean sponge and soap mix (avoid using excessive water), gently remove the remainder of the stain and then blot the area with a dry towel.*Avoid excessive heat or agitation, as wool rugs are more prone to bleeding and staining than synthetic rugs. We recommend using a professional rug cleaner on an annual basis.

INDOOR/OUTDOOR RUGS• With a dry cotton towel or white paper towel, blot the stain as

much as possible.• Scrape off any food or debris with a dull instrument.• Mix a very small amount of dish soap with a cup of cold water.

With a clean sponge and soap mix, remove the remainder of the stain. Allow the area to dry.

• For all-over cleaning, spray the rug with a mixture of soap and water and rinse with a garden hose.

NATURAL FIBER RUGS• Natural fiber rugs ( Jute, Seagrass, Sisal) inherently have

loose fibers and knots. Regularly vacuum rug on low power setting, making sure to vacuum from different angles.

• Loose threads on the face of the rug should be trimmed with household scissors. To avoid unraveling or damaging the rug, threads on the rug’s face should never be pulled.• Spills should be blotted gently with a clean, undyed cloth to absorb as much of the spill as possible and prevent spreading. Work from the outer edges of the spill towards the center. If applying cleaning solvents, test on a small area first. For stubborn stains, use a professional cleaning service that specializes in wool rugs. Do not dry clean the rug, as strong cleaning chemicals may damage or fade the rug.

SHAG RUGS• Spray extraction (along with use of a wool-approved product for wool rugs) can be used to clean shag rugs.• Shedding is normal for wool shag rugs and decreases over time. Do not pull yarns out, as this may result in damage to the rug.• Canister vacuums without a beater bar are most effective in cleaning shag rugs. Vacuums with beater bars and/or brushes, or those set too low, may damage the face of the rug.

HAIR-ON-HIDE• To clean a hair on hide rug, simply shake out the hide, use a manual sweeper, or vacuum it using a hand-held attachment. If a hand-held attachment is not available, turn off the vacuum’s beater bar or, if that is not possible, set the beater bar on the highest position.

• While a hide’s natural oils help to resist staining, spills should always be wiped up as soon as possible by lightly blotting the area of the spill. If a stain should occur, use mild soap, lukewarm water and a soft brush to very gently rub in the same direction as the grain of the hair.

• Professional cleaning on an annual basis is recommended.

RUG STORAGEProper rug storage is crucial to prolonging the life and beauty of a rug. The ideal storage location is a room that is cool and dry and where blinds or curtains block natural light. Rugs should never be stored in attics and basements, as these areas typically lack climate control, and temperature and humidity can vary significantly. In addition, rugs should not be stored directly on the floor since carpet beetles in particular are attracted to the area between the floor and the back of a rug.

• Storage areas should be cleaned periodically to remove dust and discourage insects.• A rug should always be rolled with the pile facing in.• Heavy objects should never be placed on top of a rolled rug, as this can crease the rug and damage the backing.


CLEANING GUIDELINES FOR PILLOWS, POUFS AND THROWSMany of Surya’s pillows and poufs include removable covers for convenient cleaning. Following are tips for extending the life and beauty of Surya pillows, poufs and throws.

ACRYLIC: Spot clean with a mixture of dish soap and cold water, or machine wash on gentle cycle in warm to cool water with like-colored items; line dry or tumble dry on low setting

CHENILLE: Spot clean or dry clean only

COTTON: Spot clean, or machine wash on gentle cycle in cold water with like-colored items; line dry only

FLAX: Spot clean, or machine wash on gentle cycle in cold water with like-colored items; line dry only

HIDE: Spot clean only

JUTE: Spot clean or dry clean only

LINEN: Spot clean or dry clean only

MICROFIBER: Spot clean, or machine wash on gentle cycle in warm to cool water with like-colored items; line dry or tumble dry on low setting

NYLON: Spot clean, or machine wash on gentle cycle in warm to cool water with like-colored items; line dry or tumble dry on low setting

POLYESTER: Spot clean, or machine wash on gentle cycle in warm to cool water with like-colored items; line dry or tumble dry on low setting

PVC (POLYVINYL CHLORIDE): Spot clean only

SILK: Spot clean or dry clean only

VISCOSE: Spot clean or dry clean only

WOOL: Spot clean or dry clean only

*NOTE: Never machine wash a sequined, embellished, beaded or embroidered pillow or pouf cover. Always spot clean or dry clean.

STAIN REMOVER SOLUTIONS

FOOD & BEVERAGE STAIN REMOVER• For use on: beverages, chocolate, coffee, food, grass, mildew, milk, protein, tea, wine and more

INK, GREASE & OIL STAIN REMOVER• For use on: blood, cosmetics, crayon, grease, ink, iodine, lipstick, red drinks, shoe polish, sun block and more

SPOT CLEANING• All spills should be attended to immediately. Once a stain is set, it becomes more difficult to clean.

• Never rub a spill, as this forces the spill deeper into the fabric/ material. Instead, blot with a clean white cloth.

• On wool items, use lukewarm water, Surya Rug & Fabric Stain Remover or a wool-approved cleaning liquid to remove any residual stain.

• On synthetic fabrics, use Surya’s Rug & Fabric Stain Remover to remove grease and stubborn stains.

• On natural fiber, use lukewarm water to remove any residual stain.

• Always use clean water to remove any remaining cleaner, and dry towels to absorb any residual moisture.

ITEM#: STAINREMOVERKIT


DESIGN TOOLS

WEBSITE• Review complete product assortment• Place orders• Check order status• Track shipments• Check inventory 24/7 and get ETA for out-of-stock items— to check inventory online, go to surya.com and place item # in “Search Bar” (no log-in required)

TRAINING VIDEOSThe following videos are available under “Videos” in the “Quick Links” of our website footer section on surya.com:

• The Hands and Hearts of Surya• Rug Basics Series • Surya Trends Spotter Series• Surya Design Talks• And more...

BI-ANNUAL CATALOG• Organized by style• Lifestyles/trends editorial• Designers• Top sellers• Accessories• Indoor/outdoor selection


USING OUR CATALOG

ON THIS PAGE RUGS: MES-9000, AMD-1067 // PILLOW: BD-004 // THROW: TYA-3006 // ACCENT FURNITURE: FL-1018, SFL-3003, FGPF-006 // WALL DECOR: CW105A, ART-1012 // DECORATIVE ACCENT: AGV-201-S // LIGHTING: LMP-1014, ZOLP-002

ON THE FRONT & BACK COVER RUGS: CBY-7001, CPP-5002, PUR-3004, THO-3003 // PILLOWS: BA-001COV-002, KLD-007, LY-006, SCO-302, SKD-002, SKD-005 // THROW: THL-4000 // ACCENT FURNITURE: ATPF-001, ATPF-003

ON THIS PAGE RUG: ALH-5024 // PILLOWS: FB-015, LG-556 // THROW: TOR-001 // WALL DECOR: RWM-2003 // ACCENT FURNITURE: ZFL-5002, PHPF-002, FL-1001, ZFL-5001 // DECORATIVE ACCENTS: TAV-833, SLU-971-M // LIGHTING: LMP-1039

FEATURES2 Lifestyles

10 Designer Overview

12 Papilio

14 Color Index

24 Top Sellers24 Lighting25 Wall Decor26 Accent Furniture27 Pillows28 Throws28 Rugs

40 Custom Rug Program

ACCESSORIES43 Lighting43 Table Lamps59 Floor Lamps

66 Wall Decor66 Mirrors76 Art

98 Decorative Accents

102 Accent Furniture102 Poufs116 Benches/Ottomans119 Chairs

120 Pillows

168 Throws

176 Bedding

INDOOR/OUTDOOR182 Accessories183 Poufs186 Pillows194 Wall Decor

195 Rugs

RUGS232 Classic

294 Arts & Crafts

300 Medallion & Damask

322 Floral & Paisley

370 Ikat & Suzani

RUGS382 Geometric

442 Modern

486 Stripe

496 Solid & Border

526 Shag

552 Nautral Fiber & Texture

588 Hide & Leather

600 Animal

604 Southwest

610 Coastal

618 Flatweave

678 Kid’s

TOOLS 692 Rug Pads & Care

693 Rug Index

747 Accessory Index

ACCESSORIES MADE EASY FOR ALL LI FESTYLES

ACCESS THIS CATALOGON-THE-GO WITH THE

SURYA iPAD/iPHONE APP

TABLE OF CONTENTS

ORGANIZED BY STYLEWe lay out our catalog differently than our competitors. We feel that a customer first shops for a particular style or texture and then a price point within that style that fits their budget. For this reason, we group together similarly styled products— for example, classic rugs, modern rugs, shag rugs and so on.

COLOR INDEXWhether rug, pillow, pouf or other accessory, Surya offers a vast range of color options for a richer, more intimately appointed space. Locate products according to color with this convenient index.

surya.com 877.275.7847 21

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DE

X

BLUE

FT-84 pg. 639 SMI-2112 pg. 307 FAL-1005 pg. 632 SMI-2113 pg. 307 M-308 pg. 518 BDW-4010 pg. 616 BAN-3315 pg. 306 BAN-3306 pg. 458 FAL-1011 pg. 632

FT-298 pg. 622 CHI-1040 pg. 680 M-330 pg. 517 G-5047 pg. 401 FAL-1050 pg. 634 FT-165 pg. 661 BRT-2927 pg. 525 COS-8888 pg. 430 AMD-1011 pg. 627

DST-1169 pg. 409M-342 pg. 517 ATS-1002 pg. 385 OAS-1033 pg. 415 SOM-7705 pg. 205 LAG-1003 pg. 270 BAN-3342 pg. 459 SCI-18 pg. 680 VIL-6008 pg. 584 HVN-1223 pg. 259

MYK-5011 pg. 260SOM-7723 pg. 208 FT-561 pg. 639 WAT-5005 pg. 449 ABI-9052 pg. 687 PZR-6000 pg. 269 HVN-1218 pg. 259 PDG-2037 pg. 636 RAI-1228 pg. 217 MIM-9002 pg. 571

GMN-4021 pg. 455NY-5237 pg. 467 YGL-7013 pg. 684 CAV-4017 pg. 469 MIR-7005 pg. 479 OAS-1103 pg. 414 CPP-5010 pg. 253 ZHA-4003 pg. 267 COS-9194 pg. 315 CAE-1113 pg. 284

LD-002 pg. 128 AR-075 pg. 156 AR-082 pg. 158 AR-088 pg. 158 LD-009 pg. 128 SL-012 pg. 144 LD-020 pg. 129 AR-053 pg. 158 RG-078 pg. 190 LD-033 pg. 130

POUF-146 pg. 183 POUF-236 pg. 114 POUF-156 pg. 103 PHPF-008 pg. 105 POUF-219 pg. 112 TEE-1005 pg. 170 TUR-8406 pg. 171 TST-2000 pg. 170 TYA-3008 pg. 172 TLS-7001 pg. 175

LJ-4029 pg. 82 LJ-4062 pg. 76 LJ-4064 pg. 79 LJ-4240 pg. 80 RWL-3024 pg. 79 LMP-1039 pg. 50 LMP-1056 pg. 52 ZOLP-001 pg. 54 AGV200-S pg. 99 BDH101-M pg. 99


USING SURYA.COM

SURYA.COM IS YOUR GATEWAY TO OUR BRAND AND FULL SPECTRUM OF PRODUCTSYou can find a wealth of information on the Surya website, including regularly refreshed content spotlighting the latest market events, product introductions and trends. We invite you to visit and explore the site regularly. In addition, an online account enables you to easily check prices, place orders, monitor order status, track shipments and review invoices—anywhere, anytime. It is helpful to note that orders placed online are usually fulfilled faster than orders submitted via fax or e-mail.

PRODUCT SEARCH1. Search within a product category by clicking on the appropriate tab.

2. Use the product filter for a more specific search. • Select the category you would like to search. • Use the sidebar to search by style, trend, collection, designer, construction, material, price range, shape, color and availability.

3. Use the search bar to search by any keyword (e.g., collection, SKU, name).4. Corner shot images enlarge on roll-over with mouse to show fine product details.

E-CATALOGFlip through our entire catalog online and take advantage of additional benefits.

• Search by keywords (e.g., collection, SKU, name)• Share pages to social media• Make notes• Bookmark important pages

SEARCH

INVENTORY AVAILABILITYCheck inventory availability for all SKUs 24/7 without logging into your account.

• Data is updated daily.• Includes number of items in stock.• If an item is not in inventory, you can view the expected quantity in-stock within 30 Days, 2 Months and Over 2 Months, along with an ETA upon roll-over with mouse.INVENTORY

1.

3.

ON THE OPPOSITE PAGE RUGS: GES-1003, GES-1015, MYK-5006 // PILLOWS: CV-004, CV-006, GE-006 // THROW: TNL-1000 // WALL DECOR: RWL-3080 // DECORATIVE ACCENTS: BDH-100 // LIGHTING: LMP-1060

BOHEMIAN eclectic // expressive // embellished

GE-017GE-017

HEN-1003HEN-1003

MRR-1006 GES-1004GES-1004

LD-044LD-044

BDH-100BDH-100

SLU-970SLU-970

CV-006CV-006

LMP-1039LMP-1039

LD-048LD-048 HEN-1008HEN-1008

GE-009GE-009

EL-001EL-001

GE-012GE-012

GES-1016GES-1016 GE-018GE-018

POUF-197POUF-197

AHJ-901AHJ-901

GES-1009GES-1009 SFL-3004SFL-3004

CV-002CV-002

GE-003GE-003

LMP-1059LMP-1059

GE-013GE-013

17-5722 TPX 19-4340 TPX 19-3832 TPX 19-24322 TPX 17-1818 TPX 18-1454 TPX

2.


MICROSEAL & SUSTAINABILITY

MICROSEAL MicroSeal has withstood the “test of time,” dominating the aviation industry worldwide for over 25 years. This exclusive and highly regulated industry contains the most expensive fabrics in the world.

MICROSEAL RESISTS SOILING AND STAINING: Soil remains on the fiber surface. This allows for easier, faster and more efficient cleaning, thus reducing labor and cleaning costs. Since soil and stains remain on the fiber surface, they are more easily removed. MicroSeal’s benefits also include reduction in sun fading (by nearly 100% on many fabrics), mildew, static electricity, smoke density and flame spread.

ENVIRONMENTALLY FRIENDLY: The EPA has rated MicroSeal’s carrier as “GRAS” (generally recognized as safe). MicroSeal’s protectant is medically rated “non-toxic and non-allergenic”. The entire MicroSeal formula is biodegradable. MicroSeal does not contain any water. Therefore, it cannot promote shrinkage or color change. MicroSeal has an indefinite shelf life, so it can be stored and used year round under variable climatic conditions. VOC compliant and certified

PENETRATOR, NOT A COATER: No raking necessary. Wicks clear through to the backing. Even wicks horizontally (1 to 5 inches) and penetrates into every fiber regardless of type of fabric. MicroSeal actually helps strengthen fibers while remaining odorless and colorless. Formula won’t “lock in” dirt, therefore can be applied on soiled fabrics.

RESISTS WEAR AND ABRASION: Treated fibers are up to 60% more resistant to wear and abrasion as the soil must wear off the protection before causing wear on the fibers. Similarly, fabric fibers must wear off the protective MicroSeal finish before they can wear on each other. This “wear resistance” promotes longer fabric life and less frequent replacement.

FORMULA CAN BE USED ON VIRTUALLY EVERY TYPE OF FIBROUS FABRIC AND LEATHER: Wool, cotton, nylon, polyester blends, silk, natural suede, synthetic suede and even smooth finished leather. Formula is not effective on vinyl.

For additional information email [email protected]

SUSTAINABILITY As member of the Sustainable Furnishings Council, Surya promotes responsible sourcing and manufacturing processes across all levels of the supply chain while using sustainable, renewable and biodegradable materials wherever possible.

As such, Surya is constantly looking for innovative ways to repurpose waste materials to produce durable and trend-forward products in a range of styles, colors and textures. For the hospitality market, Surya is introducing a collection of rugs constructed from PET yarn (polyethylene terephthalate), a unique polyester created from recycled plastic water and soda bottles. To create PET yarn, plastic bottles are sorted, ground and washed, and the plastic is then extruded into fiber that can be woven into beautiful and durable area rugs.

It is estimated that Americans throw away 35 billion plastic water bottles every year—enough to circle the earth four times—posing threats to both humans and the environment. Repurposing plastic bottles into area rugs and other items keeps millions of pounds of waste out of landfills while creating a sustainable alternative to the use of materials with higher environmental impacts.

28 SURYA HOSPITALITY 2014SHOWROOMS: ATLANTA DALLAS HIGH POINT LAS VEGAS TORONTO | [email protected] 706.625.4823 EXT. 134 SURYASOCIAL SURYA.COM

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Hospitality Training Manual

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