HOSPITALITY INDUSTRYHOTEL AND CATERING SERVICES

Namrata Srivastava Sumana Gudipudi

Kanwer RashmiSwati SinghSwapna Jha

HOSPITALITY INDUSTRY

• Hospitality industry consists of broad category of fields within the service

industry that includes lodging, restaurants, event planning, theme park,

transportation.

• Hospitality industry is a several billion dollar industry that mostly depends

on the availability of leisure time and disposable income.

• A hospitality unit such as a restaurant, hotel or even an amusement park

consists of multiple group such as facility maintainance, direct operations,

management, marketing and human resource.

• Hospitality industry covers a wide range of organisations offering food

service and accomodation.

The hospitality industry is divided into sectors according to the skill-sets

required for the work involved.

Sectors include accommodation, food and beverage, meeting and events,

gaming, entertainment and recreation, tourism services, and visitor information.

Usage rate is an important variable for the hospitality industry.

INTRODUCTION

Hotel is a place where all who conduct, themselves properly and who being

able and ready to pay for their entertainment, accommodation and other

services including the boarding like a temporary home”.

“It is home away from home where all the modern amenities and facilities

are available on a payment basis”.

The facilities like entertainment, food, accommodation etc are the core

services of a hotel.

Primarily and fundamentally, a hotel is an establishment which supplies

boarding and lodging not engaged in inter-state commerce’s

TYPES OF HOTELS

There are a number of hotels offering different types of services. The variation in architectural facilities, the size, the facade, the facilities and amenities can't be overlooked. Residential HotelCommercial HotelResort HotelInternational HotelFloating Hotel

USERS OF HOTEL INDUSTRYDomestic – Pilgrims, Students, Officials, Film stars, Intellects, Sportsmen, Business Executives, Tourists. Foreign - Political Representatives, Trade Representative, Educationists, Tourists, Sportsmen, Cultural Representatives, Pilgrims, Business Executives.

SERVICE TRIANGLE OF HOTEL & CATERING IND.

Hotel Owners/ Admn

Internal Marketing External Marketing (Enabling Promises) (Making Promises)

Employees/Waiters/ Consumers Managers

Interactive Marketing (Keeping Promises)

GREEN PARK HOTELS

•The Hotel, built in 1824, is located on the north side of St. Stephen's Green Park. Citizen Army Commander Mallin, when occupying the Green, did not send a detachment to take over the Hotel, with its commanding view of the Park. •At Green Park, world is built around the Guest experience. Service and care are part of the core philosophy that enables to offer guests world class conveniences and comforts providing the discerning business traveler a home away from home. 

•The concepts of sensitivity to nature, efficiency and comfort have been integrated into all facilities and services offered by the Hotel, thereby offering the business traveler a well deserved break and a cocoon to rest and recharge.

•The Greenpark at Hyderabad is an urban oasis located at Greenlands in the heart of the Vibrant Capital of Andhra Pradesh. This elegant and comfortable 147 room hotel is nestled in a one of the verdant areas of Hyderabad.

SERVICES AND FACILITIES

• Computerized check-in and check-out, 24-hour room service and coffee shop, In house laundry / dry cleaning, Secretarial services and business facilities, Travel assistance & Car rental, Sight seeing tours on request.• Doctor on call, Ample car parking, Internet facility in the Room24 hour Fax and E-mail, Florist, Once Upon a Time the RestaurantMustang – Bar, Torque - The Pub.

FACILITIESGuest RoomsBusiness ClubBusiness CentreTulipsMustang Bar

Organize business meetings or conferences at the well equipped

business center of the hotel.

Well equipped Business Centre, having Latest Computer Systems

with Internet Connectivity, Wi-Fi facility for Lap Tops, Laser Printer,

Colour Printer, Scanner, Photo Copier, Fax, E-safe, Secretarial

services etc.

Well furnished and comfortable rooms equipped with long bath,

direct dial telephone, Internet facility, individual thermostat control

for air-conditioning, colour T.V. with popular T.V. satellite channels.

The smartly designed rooms and suites offer warmth and

personalized services which are hallmark of Green Park Hospitality.

The rooms are designed to provide the right ambience and

comforts for a relaxing stay for the discerning business traveler.

CASE STUDY ON GREENPARK HOTELS

In the competitive world of upscale hotels, guests have

come to expect a comfortable room that serves as a serene

retreat, whether they are visiting for business or for leisure.

The Hotel is faced with the challenge of providing quiet, attractive rooms

while simultaneously maintaining competitive rates.

Hotel groups across the country can take advantage of a

simple way to meet this challenge—installing ENERGY STAR

qualified ventilation fans.

With a focus on quality and energy efficiency, these fans

provide the quiet ventilation that guests demand while

reducing the hotel’s electricity bill.

CATERING TO GUESTS NEEDS(PROBLEM)

• Green Park Hotels, provide a great example of the benefits of

installing ENERGY STAR ventilation.

• one of the problem the hotel group decided to update was the

bathroom ventilation fans.

• Previous fans, plagued by loud motors, frequent failures,

and high energy usage, were often a source of guest

complaints.

• One of the respondents to a request for bids suggested

going with an ENERGY STAR qualified model.

SOLUTION

•Green Park decided to replace the older models in over 2,000

rooms with the ENERGY STAR vent fans. Since the switch, the

hotel has noticed a marked improvement in guest satisfaction.

•They have received no complaints of noisy or malfunctioning

fans.

• The new fans operate so quietly that guests are often not

even aware of the fan’s presence.

• There is a noticeable improvement in indoor air quality.

• The hotel is also pleased that the new fans have contributed

to reducing their energy bills.