8/13/2019 Hospitality HRM, BHTM 3rd Year

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Kathmandu University School of Management

BHTM

Course Syllabus

Course title Hospitality Human Resource ManagementCourse Code no.

Credit hours 48 hours

Course objective

Main Objectives The main objectives of the course are:

To understand the roles and responsibilities of HR professionals To understand the role of HR in organization strategy To understand and apply HR concepts and functions in hospitality business

Learning unit one

Net contact hours

4 hrs

1. Introduction to Human Resource Management

1.1 Definition

1.2 Nature & characteristics

1.3 Need for HRM in the service industry1.4 Role of human resource manager1.5 Strategic human resource management

Learning unit two

Net contact hours

12 hrs

2. Human Resource Planning

2.1 Concepts, characteristics and need2.2 Job Analysis, job description & job specification

2.3 Recruitment and selection process: planning and forecasting2.4 Recruitment and selection: sources of recruitment2.5 Selection approaches, predictors/techniques

Learning unit three

Net contact hours

10 hrs

3. Employee Training and Management

3.1 Concept of Training3.2 Characteristics of Training

3.3 Benefits or advantages of Training3.4 Methods of Training3.5 Consideration for effective training3.6 Concept of Management Development

3.7 Techniques or methods of Management Development

Learning unit four

Net contact hours

8 hrs

4. Performance Appraisal4.1 Concept of Performance Appraisal

4.2 Uses of Performance Appraisal4.3 Method of Performance Appraisal4.4 Concept of Reward Management4.5 Types of Reward Management4.6 Qualities of effective reward system

Learning unit five

Net contact hours

8 hrs

5. Grievances and Disputes Settlement5.1 Concept of Grievance5.2 Forms of Grievance5.3 Causes of Employee Grievance5.4 Handling of Employee Grievance5.5 Concept of Labor dispute

5.6 Major causes of labor dispute5.7 Settlement of labor dispute

Learning unit Six

Net contact hours

6 hrs

Employee Relations

6.1 Labor movements and Trade Unions6.2 Collective Bargaining6.3 Dismissals

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6.4 Employee safety and health

Total 48 hours (excluding assessment and final examination)

Text book Woods R. (2002). Managing hospitality human resources (3rd edition),Educational Instituteof the American Hotel& Lodging Association.

Sommerville, K. L. (2007). Hospitality Employee Management and Supervision:Concepts and Practical Applications, John Wiley & Sons. Inc.Reference Books

Evaluation Scheme In-semester evaluation - 25%End-semester evaluation - 75%Total - 100%