Hospital Websites Evaluation
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Transcript of Hospital Websites Evaluation
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Systematic Review of Hospital WebsitesValid Medical Resource or Just Another Marketing Tool?Barry Little, M.D.
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Systematic Review ofHospital WebsitesObjectivesMethodsResultsDiscussionSummary
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ObjectivesDetermine whether regional hospital websites provide viable health & medical information Critique usability, content and quality of regional hospital websitesDiscuss the future of hospital websites
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Methodology: Content &UsabilityIdentification of sites via HospitalWebUSAInitially #55 sites found in KentuckyDuplication of sites/website templates, consolidated into one siteOne hospital without a websiteTotal of #39 sites reviewed
Review was based on two main components: content and usability
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Methodology: Content Evaluation Checklist (Y/N)Patient educational materialInteractiveLinks to educational material/referencesMaintenanceCertification
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Methodology: Usability Score (0-5)5 highest, 0 lowestMinus 1 point for each of the following:Third party advertisingDistracting graphics/sound/animationPoor readability (fonts too small, illegible)Poor layout (too busy, color mismatches)Technical (slow to load, dead links, navigability)
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Results: Educational MaterialNo distinction made between level or quality of material
54% (21) of sites did not offer any educational material within site
Websites that did contain material was often commercially created material (canned)
Chart1
2118
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Educational Material
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HospitalEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*
1. Norton Healthcare - Louisville, KentuckyYYYYN5*Usability Scale (1-5)
2. Appalachian Regional Healthcare - Lexington, KentuckyYNNYN4Advertisements (other than services offered)-1
3. ARH Regional Medical Center (Hazard) - Hazard, KentuckyYNYYN4Distracting graphics/animations/sound-1
4. Baptist Hospital East - Louisville, KentuckyYNYYN5Poor Readability (fonts too small, illegible)-1
5. Baptist Regional Medical Center - Corbin, KentuckySEE MAIN SITEPoor Layout (color mismatches, too busy)-1
6. Central Baptist Hosptital - Lexington, KentuckySEE MAIN SITETechnical (slow to load, dead links)-1
7. Cardinal Hill Rehabilitation Hospital - Lexington, KentuckyNNNYN5
8. Clark Regional Medical Center - Winchester, KentuckyNNNYN4
9. Ephraim McDowell Regional Medical Center - Danville, KentuckyYNYYN4
10. Fleming County Hospital - Flemingsburg, KentuckyNNYYN3
11. Frankfort Regional Medical Center - Frankfort, KentuckyYNYNN5
12. Greenview Hospital - Bowling Green, KentuckyYNNYN4
13. Harlan ARH Hospital - Harlan, KentuckySEE MAIN SITE
14. Highlands Regional Medical Center - Prestonsburg, KentuckyNYYYN5
15. Jackson Purchase Medical Center - Mayfield, KentuckyNNNYN4
16. Jennie Stuart Medical Center - Hopkinsville, KentuckyNNNNN3
17. Jewish Hospital HealthCare Services - Louisville, KentuckyNNYYN4
18. Kentucky River Medical Center - Jackson, KentuckyYNNYN3
19. King's Daughters' Medical Center - Ashland, KentuckyYNNYN4
20. Kosair Children's Hospital - Louisville, KentuckySEE MAIN SITE
21. Lake Cumberland Regional Hospital - Somerset, KentuckyYNYYN3
22. Lourdes Hospital - Paducah, KentuckyYNNYY3
23. Marymount Medical Center - London, KentuckyNNNNN3
24. McDowell ARH Hospital - McDowell, KentuckySEE MAIN SITE
25. Methodist Hospital - Henderson, KentuckyNNNYN4
26. Paul B. Hall Regional Medical Center - Paintsville, KentuckyNNYNN3
27. The Medical Center - Bowling Green, KentuckyNNNYN3
28. The Medical Center (Franklin) - Franklin, KentuckyNNNYN5
29. Middlesboro ARH Hospital - Middlesboro, KentuckySEE MAIN SITE
30. Morgan County ARH Hospital - West Liberty, KentuckySEE MAIN SITE
31. Monroe County Medical Center - Tompkinsville, KentuckyNNNYN5
33. Ohio County Hospital - Hartford, KentuckyNNYYN4Narcotic policy
34. Our Lady of the Way Hospital - Martin, KentuckyNNYYN3
35. Pikeville Methodist Hospital - Pikeville, KentuckyNNNYN3
36. Trover Regional Medical - Madisonville, KentuckyYNNYN4
37. Samaritan Hospital - Lexington, KentuckyYYYYN3links to advertisers
38. Shriners Hospital - Lexington, KentuckyNNNYN3
39. St. Claire Medical Center - Morehead, KentuckyNNNNN2
40. St. Joseph's Hospital - Lexington, KentuckyYYYYN3Specifically listed "Consumer Health Resources"
41. St. Elizabeth Medical Center North - Covington, KentuckyYYYYN3
42. St. Elizabeth Medical Center South - Edgewood, KentuckySEE MAIN SITE
43. St. Elizabeth Medical Center Grant County - Williamstown, KentuckySEE MAIN SITE
44. Suburban - Louisville, KentuckyYNNYN4
45. T.J. Samson Community Hospital - Glasgow, KentuckyYNYYN4
46. Tri-County Baptist Hospital - La Grange, KentuckySEE MAIN SITE
47. UofL Health Care - Louisville, KentuckyNNNYN4
48. University of Kentucky Medical Center - Lexington, KentuckyYYYYN5ONLINE APPOINTMENTS
49. Wayne County Hospital - Monticello, KentuckyUnable to locate website0
50. Western Baptist Hospital - Paducah, KentuckySEE MAIN SITE
51. Westlake Regional Hospital - Columbia, KentuckyNNNNN2
52. Whitesburg ARH Hospital - Whitesburg, KentuckySEE MAIN SITE
53. Williamson ARH Hospital - South Williamson, KentuckySEE MAIN SITE
54. Clark Regional - WinchesterNYNYN5
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1. Norton Healthcare - Louisville, Kentucky
2. Appalachian Regional Healthcare - Lexington, Kentucky
3. ARH Regional Medical Center (Hazard) - Hazard, Kentucky
4. Baptist Hospital East - Louisville, Kentucky
5. Baptist Regional Medical Center - Corbin, Kentucky
6. Central Baptist Hosptital - Lexington, Kentucky
7. Cardinal Hill Rehabilitation Hospital - Lexington, Kentucky
8. Clark Regional Medical Center - Winchester, Kentucky
9. Ephraim McDowell Regional Medical Center - Danville, Kentucky
10. Fleming County Hospital - Flemingsburg, Kentucky
11. Frankfort Regional Medical Center - Frankfort, Kentucky
12. Greenview Hospital - Bowling Green, Kentucky
13. Harlan ARH Hospital - Harlan, Kentucky
14. Highlands Regional Medical Center - Prestonsburg, Kentucky
15. Jackson Purchase Medical Center - Mayfield, Kentucky
16. Jennie Stuart Medical Center - Hopkinsville, Kentucky
17. Jewish Hospital HealthCare Services - Louisville, Kentucky
18. Kentucky River Medical Center - Jackson, Kentucky
19. King's Daughters' Medical Center - Ashland, Kentucky
20. Kosair Children's Hospital - Louisville, Kentucky
21. Lake Cumberland Regional Hospital - Somerset, Kentucky
22. Lourdes Hospital - Paducah, Kentucky
23. Marymount Medical Center - London, Kentucky
24. McDowell ARH Hospital - McDowell, Kentucky
25. Methodist Hospital - Henderson, Kentucky
26. Paul B. Hall Regional Medical Center - Paintsville, Kentucky
27. The Medical Center - Bowling Green, Kentucky
28. The Medical Center (Franklin) - Franklin, Kentucky
29. Middlesboro ARH Hospital - Middlesboro, Kentucky
30. Morgan County ARH Hospital - West Liberty, Kentucky
31. Monroe County Medical Center - Tompkinsville, Kentucky
33. Ohio County Hospital - Hartford, Kentucky
34. Our Lady of the Way Hospital - Martin, Kentucky
35. Pikeville Methodist Hospital - Pikeville, Kentucky
36. Trover Regional Medical - Madisonville, Kentucky
37. Samaritan Hospital - Lexington, Kentucky
38. Shriners Hospital - Lexington, Kentucky
39. St. Claire Medical Center - Morehead, Kentucky
40. St. Joseph's Hospital - Lexington, Kentucky
41. St. Elizabeth Medical Center North - Covington, Kentucky
42. St. Elizabeth Medical Center South - Edgewood, Kentucky
43. St. Elizabeth Medical Center Grant County - Williamstown, Kentucky
44. Suburban - Louisville, Kentucky
45. T.J. Samson Community Hospital - Glasgow, Kentucky
46. Tri-County Baptist Hospital - La Grange, Kentucky
47. UofL Health Care - Louisville, Kentucky
48. University of Kentucky Medical Center - Lexington, Kentucky
49. Wayne County Hospital - Monticello, Kentucky
50. Western Baptist Hospital - Paducah, Kentucky
51. Westlake Regional Hospital - Columbia, Kentucky
52. Whitesburg ARH Hospital - Whitesburg, Kentucky
53. Williamson ARH Hospital - South Williamson, Kentucky
54. Clark Regional - Winchester
Sheet2
HospitalEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*
7. Cardinal Hill Rehabilitation Hospital - Lexington, KentuckyNNNYN5*Usability Scale (1-5)
8. Clark Regional Medical Center - Winchester, KentuckyNNNYN4Advertisements (other than services offered)-1
10. Fleming County Hospital - Flemingsburg, KentuckyNNYYN3Distracting graphics/animations/sound-1
14. Highlands Regional Medical Center - Prestonsburg, KentuckyNYYYN5ONLINE APPOINTMENTSPoor Readability (fonts too small, illegible)-1
15. Jackson Purchase Medical Center - Mayfield, KentuckyNNNYN4Poor Layout (color mismatches, too busy)-1
16. Jennie Stuart Medical Center - Hopkinsville, KentuckyNNNNN3Technical (slow to load, dead links)-1
17. Jewish Hospital HealthCare Services - Louisville, KentuckyNNYYN4
23. Marymount Medical Center - London, KentuckyNNNNN3
25. Methodist Hospital - Henderson, KentuckyNNNYN4
26. Paul B. Hall Regional Medical Center - Paintsville, KentuckyNNYNN3
27. The Medical Center - Bowling Green, KentuckyNNNYN3
28. The Medical Center (Franklin) - Franklin, KentuckyNNNYN5
31. Monroe County Medical Center - Tompkinsville, KentuckyNNNYN5
33. Ohio County Hospital - Hartford, KentuckyNNYYN4
34. Our Lady of the Way Hospital - Martin, KentuckyNNYYN3
35. Pikeville Methodist Hospital - Pikeville, KentuckyNNNYN3
38. Shriners Hospital - Lexington, KentuckyNNNYN3
39. St. Claire Medical Center - Morehead, KentuckyNNNNN2
47. UofL Health Care - Louisville, KentuckyNNNYN4
51. Westlake Regional Hospital - Columbia, KentuckyNNNNN2
54. Clark Regional - WinchesterNYNYN5
1. Norton Healthcare - Louisville, KentuckyYYYYN5
2. Appalachian Regional Healthcare - Lexington, KentuckyYNNYN4
3. ARH Regional Medical Center (Hazard) - Hazard, KentuckyYNYYN4
4. Baptist Hospital East - Louisville, KentuckyYNYYN5
9. Ephraim McDowell Regional Medical Center - Danville, KentuckyYNYYN4
11. Frankfort Regional Medical Center - Frankfort, KentuckyYNYNN5Narcotic policy
12. Greenview Hospital - Bowling Green, KentuckyYNNYN4
18. Kentucky River Medical Center - Jackson, KentuckyYNNYN3
19. King's Daughters' Medical Center - Ashland, KentuckyYNNYN4
21. Lake Cumberland Regional Hospital - Somerset, KentuckyYNYYN3links to advertisers
22. Lourdes Hospital - Paducah, KentuckyYNNYY3
36. Trover Regional Medical - Madisonville, KentuckyYNNYN4
37. Samaritan Hospital - Lexington, KentuckyYYYYN3
40. St. Joseph's Hospital - Lexington, KentuckyYYYYN3
41. St. Elizabeth Medical Center North - Covington, KentuckyYYYYN3
44. Suburban - Louisville, KentuckyYNNYN4
45. T.J. Samson Community Hospital - Glasgow, KentuckyYNYYN4
48. University of Kentucky Medical Center - Lexington, KentuckyYYYYN5
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1. Norton Healthcare - Louisville, Kentucky
2. Appalachian Regional Healthcare - Lexington, Kentucky
3. ARH Regional Medical Center (Hazard) - Hazard, Kentucky
4. Baptist Hospital East - Louisville, Kentucky
7. Cardinal Hill Rehabilitation Hospital - Lexington, Kentucky
8. Clark Regional Medical Center - Winchester, Kentucky
9. Ephraim McDowell Regional Medical Center - Danville, Kentucky
10. Fleming County Hospital - Flemingsburg, Kentucky
11. Frankfort Regional Medical Center - Frankfort, Kentucky
12. Greenview Hospital - Bowling Green, Kentucky
14. Highlands Regional Medical Center - Prestonsburg, Kentucky
15. Jackson Purchase Medical Center - Mayfield, Kentucky
16. Jennie Stuart Medical Center - Hopkinsville, Kentucky
17. Jewish Hospital HealthCare Services - Louisville, Kentucky
18. Kentucky River Medical Center - Jackson, Kentucky
19. King's Daughters' Medical Center - Ashland, Kentucky
21. Lake Cumberland Regional Hospital - Somerset, Kentucky
22. Lourdes Hospital - Paducah, Kentucky
23. Marymount Medical Center - London, Kentucky
25. Methodist Hospital - Henderson, Kentucky
26. Paul B. Hall Regional Medical Center - Paintsville, Kentucky
27. The Medical Center - Bowling Green, Kentucky
28. The Medical Center (Franklin) - Franklin, Kentucky
31. Monroe County Medical Center - Tompkinsville, Kentucky
33. Ohio County Hospital - Hartford, Kentucky
34. Our Lady of the Way Hospital - Martin, Kentucky
35. Pikeville Methodist Hospital - Pikeville, Kentucky
36. Trover Regional Medical - Madisonville, Kentucky
37. Samaritan Hospital - Lexington, Kentucky
38. Shriners Hospital - Lexington, Kentucky
39. St. Claire Medical Center - Morehead, Kentucky
40. St. Joseph's Hospital - Lexington, Kentucky
41. St. Elizabeth Medical Center North - Covington, Kentucky
44. Suburban - Louisville, Kentucky
45. T.J. Samson Community Hospital - Glasgow, Kentucky
47. UofL Health Care - Louisville, Kentucky
48. University of Kentucky Medical Center - Lexington, Kentucky
51. Westlake Regional Hospital - Columbia, Kentucky
54. Clark Regional - Winchester
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Educational Material
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Results: Interactive
Criteria: real time interactivity - such as online scheduling, self registration, self diagnostic tools, bill payment
Vast majority of sites (82%) lacked any interactivity
Primary interactive items were financial in nature bill payment, bill review, etc.
Chart2
327
NO
YES
Interactive Objects
Sheet1
HospitalEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*
1. Norton Healthcare - Louisville, KentuckyYYYYN5*Usability Scale (1-5)
2. Appalachian Regional Healthcare - Lexington, KentuckyYNNYN4Advertisements (other than services offered)-1
3. ARH Regional Medical Center (Hazard) - Hazard, KentuckyYNYYN4Distracting graphics/animations/sound-1
4. Baptist Hospital East - Louisville, KentuckyYNYYN5Poor Readability (fonts too small, illegible)-1
5. Baptist Regional Medical Center - Corbin, KentuckySEE MAIN SITEPoor Layout (color mismatches, too busy)-1
6. Central Baptist Hosptital - Lexington, KentuckySEE MAIN SITETechnical (slow to load, dead links)-1
7. Cardinal Hill Rehabilitation Hospital - Lexington, KentuckyNNNYN5
8. Clark Regional Medical Center - Winchester, KentuckyNNNYN4
9. Ephraim McDowell Regional Medical Center - Danville, KentuckyYNYYN4
10. Fleming County Hospital - Flemingsburg, KentuckyNNYYN3
11. Frankfort Regional Medical Center - Frankfort, KentuckyYNYNN5
12. Greenview Hospital - Bowling Green, KentuckyYNNYN4
13. Harlan ARH Hospital - Harlan, KentuckySEE MAIN SITE
14. Highlands Regional Medical Center - Prestonsburg, KentuckyNYYYN5
15. Jackson Purchase Medical Center - Mayfield, KentuckyNNNYN4
16. Jennie Stuart Medical Center - Hopkinsville, KentuckyNNNNN3
17. Jewish Hospital HealthCare Services - Louisville, KentuckyNNYYN4
18. Kentucky River Medical Center - Jackson, KentuckyYNNYN3
19. King's Daughters' Medical Center - Ashland, KentuckyYNNYN4
20. Kosair Children's Hospital - Louisville, KentuckySEE MAIN SITE
21. Lake Cumberland Regional Hospital - Somerset, KentuckyYNYYN3
22. Lourdes Hospital - Paducah, KentuckyYNNYY3
23. Marymount Medical Center - London, KentuckyNNNNN3
24. McDowell ARH Hospital - McDowell, KentuckySEE MAIN SITE
25. Methodist Hospital - Henderson, KentuckyNNNYN4
26. Paul B. Hall Regional Medical Center - Paintsville, KentuckyNNYNN3
27. The Medical Center - Bowling Green, KentuckyNNNYN3
28. The Medical Center (Franklin) - Franklin, KentuckyNNNYN5
29. Middlesboro ARH Hospital - Middlesboro, KentuckySEE MAIN SITE
30. Morgan County ARH Hospital - West Liberty, KentuckySEE MAIN SITE
31. Monroe County Medical Center - Tompkinsville, KentuckyNNNYN5
33. Ohio County Hospital - Hartford, KentuckyNNYYN4Narcotic policy
34. Our Lady of the Way Hospital - Martin, KentuckyNNYYN3
35. Pikeville Methodist Hospital - Pikeville, KentuckyNNNYN3
36. Trover Regional Medical - Madisonville, KentuckyYNNYN4
37. Samaritan Hospital - Lexington, KentuckyYYYYN3links to advertisers
38. Shriners Hospital - Lexington, KentuckyNNNYN3
39. St. Claire Medical Center - Morehead, KentuckyNNNNN2
40. St. Joseph's Hospital - Lexington, KentuckyYYYYN3Specifically listed "Consumer Health Resources"
41. St. Elizabeth Medical Center North - Covington, KentuckyYYYYN3
42. St. Elizabeth Medical Center South - Edgewood, KentuckySEE MAIN SITE
43. St. Elizabeth Medical Center Grant County - Williamstown, KentuckySEE MAIN SITE
44. Suburban - Louisville, KentuckyYNNYN4
45. T.J. Samson Community Hospital - Glasgow, KentuckyYNYYN4
46. Tri-County Baptist Hospital - La Grange, KentuckySEE MAIN SITE
47. UofL Health Care - Louisville, KentuckyNNNYN4
48. University of Kentucky Medical Center - Lexington, KentuckyYYYYN5ONLINE APPOINTMENTS
49. Wayne County Hospital - Monticello, KentuckyUnable to locate website0
50. Western Baptist Hospital - Paducah, KentuckySEE MAIN SITE
51. Westlake Regional Hospital - Columbia, KentuckyNNNNN2
52. Whitesburg ARH Hospital - Whitesburg, KentuckySEE MAIN SITE
53. Williamson ARH Hospital - South Williamson, KentuckySEE MAIN SITE
54. Clark Regional - WinchesterNYNYN5
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1. Norton Healthcare - Louisville, Kentucky
2. Appalachian Regional Healthcare - Lexington, Kentucky
3. ARH Regional Medical Center (Hazard) - Hazard, Kentucky
4. Baptist Hospital East - Louisville, Kentucky
5. Baptist Regional Medical Center - Corbin, Kentucky
6. Central Baptist Hosptital - Lexington, Kentucky
7. Cardinal Hill Rehabilitation Hospital - Lexington, Kentucky
8. Clark Regional Medical Center - Winchester, Kentucky
9. Ephraim McDowell Regional Medical Center - Danville, Kentucky
10. Fleming County Hospital - Flemingsburg, Kentucky
11. Frankfort Regional Medical Center - Frankfort, Kentucky
12. Greenview Hospital - Bowling Green, Kentucky
13. Harlan ARH Hospital - Harlan, Kentucky
14. Highlands Regional Medical Center - Prestonsburg, Kentucky
15. Jackson Purchase Medical Center - Mayfield, Kentucky
16. Jennie Stuart Medical Center - Hopkinsville, Kentucky
17. Jewish Hospital HealthCare Services - Louisville, Kentucky
18. Kentucky River Medical Center - Jackson, Kentucky
19. King's Daughters' Medical Center - Ashland, Kentucky
20. Kosair Children's Hospital - Louisville, Kentucky
21. Lake Cumberland Regional Hospital - Somerset, Kentucky
22. Lourdes Hospital - Paducah, Kentucky
23. Marymount Medical Center - London, Kentucky
24. McDowell ARH Hospital - McDowell, Kentucky
25. Methodist Hospital - Henderson, Kentucky
26. Paul B. Hall Regional Medical Center - Paintsville, Kentucky
27. The Medical Center - Bowling Green, Kentucky
28. The Medical Center (Franklin) - Franklin, Kentucky
29. Middlesboro ARH Hospital - Middlesboro, Kentucky
30. Morgan County ARH Hospital - West Liberty, Kentucky
31. Monroe County Medical Center - Tompkinsville, Kentucky
33. Ohio County Hospital - Hartford, Kentucky
34. Our Lady of the Way Hospital - Martin, Kentucky
35. Pikeville Methodist Hospital - Pikeville, Kentucky
36. Trover Regional Medical - Madisonville, Kentucky
37. Samaritan Hospital - Lexington, Kentucky
38. Shriners Hospital - Lexington, Kentucky
39. St. Claire Medical Center - Morehead, Kentucky
40. St. Joseph's Hospital - Lexington, Kentucky
41. St. Elizabeth Medical Center North - Covington, Kentucky
42. St. Elizabeth Medical Center South - Edgewood, Kentucky
43. St. Elizabeth Medical Center Grant County - Williamstown, Kentucky
44. Suburban - Louisville, Kentucky
45. T.J. Samson Community Hospital - Glasgow, Kentucky
46. Tri-County Baptist Hospital - La Grange, Kentucky
47. UofL Health Care - Louisville, Kentucky
48. University of Kentucky Medical Center - Lexington, Kentucky
49. Wayne County Hospital - Monticello, Kentucky
50. Western Baptist Hospital - Paducah, Kentucky
51. Westlake Regional Hospital - Columbia, Kentucky
52. Whitesburg ARH Hospital - Whitesburg, Kentucky
53. Williamson ARH Hospital - South Williamson, Kentucky
54. Clark Regional - Winchester
Sheet2
HospitalEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*
7. Cardinal Hill Rehabilitation Hospital - Lexington, KentuckyNNNYN5*Usability Scale (1-5)
8. Clark Regional Medical Center - Winchester, KentuckyNNNYN4Advertisements (other than services offered)-1
10. Fleming County Hospital - Flemingsburg, KentuckyNNYYN3Distracting graphics/animations/sound-1
15. Jackson Purchase Medical Center - Mayfield, KentuckyNNNYN4ONLINE APPOINTMENTSPoor Readability (fonts too small, illegible)-1
16. Jennie Stuart Medical Center - Hopkinsville, KentuckyNNNNN3Poor Layout (color mismatches, too busy)-1
17. Jewish Hospital HealthCare Services - Louisville, KentuckyNNYYN4Technical (slow to load, dead links)-1
23. Marymount Medical Center - London, KentuckyNNNNN3
25. Methodist Hospital - Henderson, KentuckyNNNYN4
26. Paul B. Hall Regional Medical Center - Paintsville, KentuckyNNYNN3
27. The Medical Center - Bowling Green, KentuckyNNNYN3
28. The Medical Center (Franklin) - Franklin, KentuckyNNNYN5
31. Monroe County Medical Center - Tompkinsville, KentuckyNNNYN5
33. Ohio County Hospital - Hartford, KentuckyNNYYN4
34. Our Lady of the Way Hospital - Martin, KentuckyNNYYN3
35. Pikeville Methodist Hospital - Pikeville, KentuckyNNNYN3
38. Shriners Hospital - Lexington, KentuckyNNNYN3
39. St. Claire Medical Center - Morehead, KentuckyNNNNN2
47. UofL Health Care - Louisville, KentuckyNNNYN4
51. Westlake Regional Hospital - Columbia, KentuckyNNNNN2
2. Appalachian Regional Healthcare - Lexington, KentuckyYNNYN4
3. ARH Regional Medical Center (Hazard) - Hazard, KentuckyYNYYN4
4. Baptist Hospital East - Louisville, KentuckyYNYYN5
9. Ephraim McDowell Regional Medical Center - Danville, KentuckyYNYYN4
11. Frankfort Regional Medical Center - Frankfort, KentuckyYNYNN5
12. Greenview Hospital - Bowling Green, KentuckyYNNYN4
18. Kentucky River Medical Center - Jackson, KentuckyYNNYN3
19. King's Daughters' Medical Center - Ashland, KentuckyYNNYN4Narcotic policy
21. Lake Cumberland Regional Hospital - Somerset, KentuckyYNYYN3
22. Lourdes Hospital - Paducah, KentuckyYNNYY3
36. Trover Regional Medical - Madisonville, KentuckyYNNYN4
44. Suburban - Louisville, KentuckyYNNYN4links to advertisers
45. T.J. Samson Community Hospital - Glasgow, KentuckyYNYYN4
14. Highlands Regional Medical Center - Prestonsburg, KentuckyNYYYN5
54. Clark Regional - WinchesterNYNYN5
1. Norton Healthcare - Louisville, KentuckyYYYYN5
37. Samaritan Hospital - Lexington, KentuckyYYYYN3
40. St. Joseph's Hospital - Lexington, KentuckyYYYYN3
41. St. Elizabeth Medical Center North - Covington, KentuckyYYYYN3
48. University of Kentucky Medical Center - Lexington, KentuckyYYYYN5
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1. Norton Healthcare - Louisville, Kentucky
2. Appalachian Regional Healthcare - Lexington, Kentucky
3. ARH Regional Medical Center (Hazard) - Hazard, Kentucky
4. Baptist Hospital East - Louisville, Kentucky
7. Cardinal Hill Rehabilitation Hospital - Lexington, Kentucky
8. Clark Regional Medical Center - Winchester, Kentucky
9. Ephraim McDowell Regional Medical Center - Danville, Kentucky
10. Fleming County Hospital - Flemingsburg, Kentucky
11. Frankfort Regional Medical Center - Frankfort, Kentucky
12. Greenview Hospital - Bowling Green, Kentucky
14. Highlands Regional Medical Center - Prestonsburg, Kentucky
15. Jackson Purchase Medical Center - Mayfield, Kentucky
16. Jennie Stuart Medical Center - Hopkinsville, Kentucky
17. Jewish Hospital HealthCare Services - Louisville, Kentucky
18. Kentucky River Medical Center - Jackson, Kentucky
19. King's Daughters' Medical Center - Ashland, Kentucky
21. Lake Cumberland Regional Hospital - Somerset, Kentucky
22. Lourdes Hospital - Paducah, Kentucky
23. Marymount Medical Center - London, Kentucky
25. Methodist Hospital - Henderson, Kentucky
26. Paul B. Hall Regional Medical Center - Paintsville, Kentucky
27. The Medical Center - Bowling Green, Kentucky
28. The Medical Center (Franklin) - Franklin, Kentucky
31. Monroe County Medical Center - Tompkinsville, Kentucky
33. Ohio County Hospital - Hartford, Kentucky
34. Our Lady of the Way Hospital - Martin, Kentucky
35. Pikeville Methodist Hospital - Pikeville, Kentucky
36. Trover Regional Medical - Madisonville, Kentucky
37. Samaritan Hospital - Lexington, Kentucky
38. Shriners Hospital - Lexington, Kentucky
39. St. Claire Medical Center - Morehead, Kentucky
40. St. Joseph's Hospital - Lexington, Kentucky
41. St. Elizabeth Medical Center North - Covington, Kentucky
44. Suburban - Louisville, Kentucky
45. T.J. Samson Community Hospital - Glasgow, Kentucky
47. UofL Health Care - Louisville, Kentucky
48. University of Kentucky Medical Center - Lexington, Kentucky
51. Westlake Regional Hospital - Columbia, Kentucky
54. Clark Regional - Winchester
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Educational MaterialEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*
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Results: External LinksPrimary criterion was presence of links to recognized medical authorities (CDC, WHO, Mayo Clinic, PubMed)
56% of sites did not offer external links to educational material, support groups, search engines, etc
38% of sites had neither online or external links to educational material
Chart5
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External Links
Sheet1
HospitalEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*
1. Norton Healthcare - Louisville, KentuckyYYYYN5*Usability Scale (1-5)
2. Appalachian Regional Healthcare - Lexington, KentuckyYNNYN4Advertisements (other than services offered)-1
3. ARH Regional Medical Center (Hazard) - Hazard, KentuckyYNYYN4Distracting graphics/animations/sound-1
4. Baptist Hospital East - Louisville, KentuckyYNYYN5Poor Readability (fonts too small, illegible)-1
5. Baptist Regional Medical Center - Corbin, KentuckySEE MAIN SITEPoor Layout (color mismatches, too busy)-1
6. Central Baptist Hosptital - Lexington, KentuckySEE MAIN SITETechnical (slow to load, dead links)-1
7. Cardinal Hill Rehabilitation Hospital - Lexington, KentuckyNNNYN5
8. Clark Regional Medical Center - Winchester, KentuckyNNNYN4
9. Ephraim McDowell Regional Medical Center - Danville, KentuckyYNYYN4
10. Fleming County Hospital - Flemingsburg, KentuckyNNYYN3
11. Frankfort Regional Medical Center - Frankfort, KentuckyYNYNN5
12. Greenview Hospital - Bowling Green, KentuckyYNNYN4
13. Harlan ARH Hospital - Harlan, KentuckySEE MAIN SITE
14. Highlands Regional Medical Center - Prestonsburg, KentuckyNYYYN5
15. Jackson Purchase Medical Center - Mayfield, KentuckyNNNYN4
16. Jennie Stuart Medical Center - Hopkinsville, KentuckyNNNNN3
17. Jewish Hospital HealthCare Services - Louisville, KentuckyNNYYN4
18. Kentucky River Medical Center - Jackson, KentuckyYNNYN3
19. King's Daughters' Medical Center - Ashland, KentuckyYNNYN4
20. Kosair Children's Hospital - Louisville, KentuckySEE MAIN SITE
21. Lake Cumberland Regional Hospital - Somerset, KentuckyYNYYN3
22. Lourdes Hospital - Paducah, KentuckyYNNYY3
23. Marymount Medical Center - London, KentuckyNNNNN3
24. McDowell ARH Hospital - McDowell, KentuckySEE MAIN SITE
25. Methodist Hospital - Henderson, KentuckyNNNYN4
26. Paul B. Hall Regional Medical Center - Paintsville, KentuckyNNYNN3
27. The Medical Center - Bowling Green, KentuckyNNNYN3
28. The Medical Center (Franklin) - Franklin, KentuckyNNNYN5
29. Middlesboro ARH Hospital - Middlesboro, KentuckySEE MAIN SITE
30. Morgan County ARH Hospital - West Liberty, KentuckySEE MAIN SITE
31. Monroe County Medical Center - Tompkinsville, KentuckyNNNYN5
33. Ohio County Hospital - Hartford, KentuckyNNYYN4Narcotic policy
34. Our Lady of the Way Hospital - Martin, KentuckyNNYYN3
35. Pikeville Methodist Hospital - Pikeville, KentuckyNNNYN3
36. Trover Regional Medical - Madisonville, KentuckyYNNYN4
37. Samaritan Hospital - Lexington, KentuckyYYYYN3links to advertisers
38. Shriners Hospital - Lexington, KentuckyNNNYN3
39. St. Claire Medical Center - Morehead, KentuckyNNNNN2
40. St. Joseph's Hospital - Lexington, KentuckyYYYYN3Specifically listed "Consumer Health Resources"
41. St. Elizabeth Medical Center North - Covington, KentuckyYYYYN3
42. St. Elizabeth Medical Center South - Edgewood, KentuckySEE MAIN SITE
43. St. Elizabeth Medical Center Grant County - Williamstown, KentuckySEE MAIN SITE
44. Suburban - Louisville, KentuckyYNNYN4
45. T.J. Samson Community Hospital - Glasgow, KentuckyYNYYN4
46. Tri-County Baptist Hospital - La Grange, KentuckySEE MAIN SITE
47. UofL Health Care - Louisville, KentuckyNNNYN4
48. University of Kentucky Medical Center - Lexington, KentuckyYYYYN5ONLINE APPOINTMENTS
49. Wayne County Hospital - Monticello, KentuckyUnable to locate website0
50. Western Baptist Hospital - Paducah, KentuckySEE MAIN SITE
51. Westlake Regional Hospital - Columbia, KentuckyNNNNN2
52. Whitesburg ARH Hospital - Whitesburg, KentuckySEE MAIN SITE
53. Williamson ARH Hospital - South Williamson, KentuckySEE MAIN SITE
54. Clark Regional - WinchesterNYNYN5
14
1. Norton Healthcare - Louisville, Kentucky
2. Appalachian Regional Healthcare - Lexington, Kentucky
3. ARH Regional Medical Center (Hazard) - Hazard, Kentucky
4. Baptist Hospital East - Louisville, Kentucky
5. Baptist Regional Medical Center - Corbin, Kentucky
6. Central Baptist Hosptital - Lexington, Kentucky
7. Cardinal Hill Rehabilitation Hospital - Lexington, Kentucky
8. Clark Regional Medical Center - Winchester, Kentucky
9. Ephraim McDowell Regional Medical Center - Danville, Kentucky
10. Fleming County Hospital - Flemingsburg, Kentucky
11. Frankfort Regional Medical Center - Frankfort, Kentucky
12. Greenview Hospital - Bowling Green, Kentucky
13. Harlan ARH Hospital - Harlan, Kentucky
14. Highlands Regional Medical Center - Prestonsburg, Kentucky
15. Jackson Purchase Medical Center - Mayfield, Kentucky
16. Jennie Stuart Medical Center - Hopkinsville, Kentucky
17. Jewish Hospital HealthCare Services - Louisville, Kentucky
18. Kentucky River Medical Center - Jackson, Kentucky
19. King's Daughters' Medical Center - Ashland, Kentucky
20. Kosair Children's Hospital - Louisville, Kentucky
21. Lake Cumberland Regional Hospital - Somerset, Kentucky
22. Lourdes Hospital - Paducah, Kentucky
23. Marymount Medical Center - London, Kentucky
24. McDowell ARH Hospital - McDowell, Kentucky
25. Methodist Hospital - Henderson, Kentucky
26. Paul B. Hall Regional Medical Center - Paintsville, Kentucky
27. The Medical Center - Bowling Green, Kentucky
28. The Medical Center (Franklin) - Franklin, Kentucky
29. Middlesboro ARH Hospital - Middlesboro, Kentucky
30. Morgan County ARH Hospital - West Liberty, Kentucky
31. Monroe County Medical Center - Tompkinsville, Kentucky
33. Ohio County Hospital - Hartford, Kentucky
34. Our Lady of the Way Hospital - Martin, Kentucky
35. Pikeville Methodist Hospital - Pikeville, Kentucky
36. Trover Regional Medical - Madisonville, Kentucky
37. Samaritan Hospital - Lexington, Kentucky
38. Shriners Hospital - Lexington, Kentucky
39. St. Claire Medical Center - Morehead, Kentucky
40. St. Joseph's Hospital - Lexington, Kentucky
41. St. Elizabeth Medical Center North - Covington, Kentucky
42. St. Elizabeth Medical Center South - Edgewood, Kentucky
43. St. Elizabeth Medical Center Grant County - Williamstown, Kentucky
44. Suburban - Louisville, Kentucky
45. T.J. Samson Community Hospital - Glasgow, Kentucky
46. Tri-County Baptist Hospital - La Grange, Kentucky
47. UofL Health Care - Louisville, Kentucky
48. University of Kentucky Medical Center - Lexington, Kentucky
49. Wayne County Hospital - Monticello, Kentucky
50. Western Baptist Hospital - Paducah, Kentucky
51. Westlake Regional Hospital - Columbia, Kentucky
52. Whitesburg ARH Hospital - Whitesburg, Kentucky
53. Williamson ARH Hospital - South Williamson, Kentucky
54. Clark Regional - Winchester
Sheet2
HospitalEducational MaterialLinksInteractiveMaintenanceCertificationUsability Score*
7. Cardinal Hill Rehabilitation Hospital - Lexington, KentuckyNNNYN5*Usability Scale (1-5)
8. Clark Regional Medical Center - Winchester, KentuckyNNNYN4Advertisements (other than services offered)-1
15. Jackson Purchase Medical Center - Mayfield, KentuckyNNNYN4Distracting graphics/animations/sound-1
16. Jennie Stuart Medical Center - Hopkinsville, KentuckyNNNNN3ONLINE APPOINTMENTSPoor Readability (fonts too small, illegible)-1
23. Marymount Medical Center - London, KentuckyNNNNN3Poor Layout (color mismatches, too busy)-1
25. Methodist Hospital - Henderson, KentuckyNNNYN4Technical (slow to load, dead links)-1
27. The Medical Center - Bowling Green, KentuckyNNNYN3
28. The Medical Center (Franklin) - Franklin, KentuckyNNNYN5
31. Monroe County Medical Center - Tompkinsville, KentuckyNNNYN5
35. Pikeville Methodist Hospital - Pikeville, KentuckyNNNYN3
38. Shriners Hospital - Lexington, KentuckyNNNYN3
39. St. Claire Medical Center - Morehead, KentuckyNNNNN2
47. UofL Health Care - Louisville, KentuckyNNNYN4
51. Westlake Regional Hospital - Columbia, KentuckyNNNNN2
54. Clark Regional - WinchesterNNYYN5
10. Fleming County Hospital - Flemingsburg, KentuckyNYNYN3
17. Jewish Hospital HealthCare Services - Louisville, KentuckyNYNYN4
26. Paul B. Hall Regional Medical Center - Paintsville, KentuckyNYNNN3
33. Ohio County Hospital - Hartford, KentuckyNYNYN4
34. Our Lady of the Way Hospital - Martin, KentuckyNYNYN3
14. Highlands Regional Medical Center - Prestonsburg, KentuckyNYYYN5
2. Appalachian Regional Healthcare - Lexington, KentuckyYNNYN4
12. Greenview Hospital - Bowling Green, KentuckyYNNYN4
18. Kentucky River Medical Center - Jackson, KentuckyYNNYN3
19. King's Daughters' Medical Center - Ashland, KentuckyYNNYN4
22. Lourdes Hospital - Paducah, KentuckyYNNYY3
36. Trover Regional Medical - Madisonville, KentuckyYNNYN4Narcotic policy
44. Suburban - Louisville, KentuckyYNNYN4
3. ARH Regional Medical Center (Hazard) - Hazard, KentuckyYYNYN4
4. Baptist Hospital East - Louisville, KentuckyYYNYN5
9. Ephraim McDowell Regional Medical Center - Danville, KentuckyYYNYN4links to advertisers
11. Frankfort Regional Medical Center - Frankfort, KentuckyYYNNN5
21. Lake Cumberland Regional Hospital - Somerset, KentuckyYYNYN3
45. T.J. Samson Community Hospital - Glasgow, KentuckyYYNYN4
1. Norton Healthcare - Louisville, KentuckyYYYYN5
37. Samaritan Hospital - Lexington, KentuckyYYYYN3
40. St. Joseph's Hospital - Lexington, KentuckyYYYYN3
41. St. Elizabeth Medical Center North - Covington, KentuckyYYYYN3
48. University of Kentucky Medical Center - Lexington, KentuckyYYYYN5
1
1. Norton Healthcare - Louisville, Kentucky
2. Appalachian Regional Healthcare - Lexington, Kentucky
3. ARH Regional Medical Center (Hazard) - Hazard, Kentucky
4. Baptist Hospital East - Louisville, Kentucky
7. Cardinal Hill Rehabilitation Hospital - Lexington, Kentucky
8. Clark Regional Medical Center - Winchester, Kentucky
9. Ephraim McDowell Regional Medical Center - Danville, Kentucky
10. Fleming County Hospital - Flemingsburg, Kentucky
11. Frankfort Regional Medical Center - Frankfort, Kentucky
12. Greenview Hospital - Bowling Green, Kentucky
14. Highlands Regional Medical Center - Prestonsburg, Kentucky
15. Jackson Purchase Medical Center - Mayfield, Kentucky
16. Jennie Stuart Medical Center - Hopkinsville, Kentucky
17. Jewish Hospital HealthCare Services - Louisville, Kentucky
18. Kentucky River Medical Center - Jackson, Kentucky
19. King's Daughters' Medical Center - Ashland, Kentucky
21. Lake Cumberland Regional Hospital - Somerset, Kentucky
22. Lourdes Hospital - Paducah, Kentucky
23. Marymount Medical Center - London, Kentucky
25. Methodist Hospital - Henderson, Kentucky
26. Paul B. Hall Regional Medical Center - Paintsville, Kentucky
27. The Medical Center - Bowling Green, Kentucky
28. The Medical Center (Franklin) - Franklin, Kentucky
31. Monroe County Medical Center - Tompkinsville, Kentucky
33. Ohio County Hospital - Hartford, Kentucky
34. Our Lady of the Way Hospital - Martin, Kentucky
35. Pikeville Methodist Hospital - Pikeville, Kentucky
36. Trover Regional Medical - Madisonville, Kentucky
37. Samaritan Hospital - Lexington, Kentucky
38. Shriners Hospital - Lexington, Kentucky
39. St. Claire Medical Center - Morehead, Kentucky
40. St. Joseph's Hospital - Lexington, Kentucky
41. St. Elizabeth Medical Center North - Covington, Kentucky
44. Suburban - Louisville, Kentucky
45. T.J. Samson Community Hospital - Glasgow, Kentucky
47. UofL Health Care - Louisville, Kentucky
48. University of Kentucky Medical Center - Lexington, Kentucky
51. Westlake Regional Hospital - Columbia, Kentucky
54. Clark Regional - Winchester
Sheet3
Educational MaterialEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*
NNO21NNO32NNO22YNO6N5
NYES18NYES7NYES17YYES33N4
NNYYN3
NYYYN5
NNNYN4
NNNNN3
NNYYN4
NNNNN3
NNNYN4
NNYNN3
NNNYN3
NNNYN5
NNNYN5
NNYYN4
NNYYN3
NNNYN3
NNNYN3
NNNNN2
NNNYN4
NNNNN2
NYNYN5
YYYYN5
YNNYN4
YNYYN4
YNYYN5
YNYYN4
YNYNN5
YNNYN4
YNNYN3
YNNYN4
YNYYN3
YNNYY3
YNNYN4
YYYYN3
YYYYN3
YYYYN3
YNNYN4
YNYYN4
YYYYN5
Sheet3
NO
YES
Educational Material
NO
YES
Interactive Objects
NO
YES
Maintenance
NO
YES
External Links
-
Results: MaintenanceMajority of sites (85%) were well maintained
Disparity
Criteria: Primary - actual date of last update listed (uncommon)Secondary all links functional, dates for upcoming or recent events accurate, no glaring outdated information
Chart6
633
NO
YES
Maintenance
Sheet1
HospitalEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*
1. Norton Healthcare - Louisville, KentuckyYYYYN5*Usability Scale (1-5)
2. Appalachian Regional Healthcare - Lexington, KentuckyYNNYN4Advertisements (other than services offered)-1
3. ARH Regional Medical Center (Hazard) - Hazard, KentuckyYNYYN4Distracting graphics/animations/sound-1
4. Baptist Hospital East - Louisville, KentuckyYNYYN5Poor Readability (fonts too small, illegible)-1
5. Baptist Regional Medical Center - Corbin, KentuckySEE MAIN SITEPoor Layout (color mismatches, too busy)-1
6. Central Baptist Hosptital - Lexington, KentuckySEE MAIN SITETechnical (slow to load, dead links)-1
7. Cardinal Hill Rehabilitation Hospital - Lexington, KentuckyNNNYN5
8. Clark Regional Medical Center - Winchester, KentuckyNNNYN4
9. Ephraim McDowell Regional Medical Center - Danville, KentuckyYNYYN4
10. Fleming County Hospital - Flemingsburg, KentuckyNNYYN3
11. Frankfort Regional Medical Center - Frankfort, KentuckyYNYNN5
12. Greenview Hospital - Bowling Green, KentuckyYNNYN4
13. Harlan ARH Hospital - Harlan, KentuckySEE MAIN SITE
14. Highlands Regional Medical Center - Prestonsburg, KentuckyNYYYN5
15. Jackson Purchase Medical Center - Mayfield, KentuckyNNNYN4
16. Jennie Stuart Medical Center - Hopkinsville, KentuckyNNNNN3
17. Jewish Hospital HealthCare Services - Louisville, KentuckyNNYYN4
18. Kentucky River Medical Center - Jackson, KentuckyYNNYN3
19. King's Daughters' Medical Center - Ashland, KentuckyYNNYN4
20. Kosair Children's Hospital - Louisville, KentuckySEE MAIN SITE
21. Lake Cumberland Regional Hospital - Somerset, KentuckyYNYYN3
22. Lourdes Hospital - Paducah, KentuckyYNNYY3
23. Marymount Medical Center - London, KentuckyNNNNN3
24. McDowell ARH Hospital - McDowell, KentuckySEE MAIN SITE
25. Methodist Hospital - Henderson, KentuckyNNNYN4
26. Paul B. Hall Regional Medical Center - Paintsville, KentuckyNNYNN3
27. The Medical Center - Bowling Green, KentuckyNNNYN3
28. The Medical Center (Franklin) - Franklin, KentuckyNNNYN5
29. Middlesboro ARH Hospital - Middlesboro, KentuckySEE MAIN SITE
30. Morgan County ARH Hospital - West Liberty, KentuckySEE MAIN SITE
31. Monroe County Medical Center - Tompkinsville, KentuckyNNNYN5
33. Ohio County Hospital - Hartford, KentuckyNNYYN4Narcotic policy
34. Our Lady of the Way Hospital - Martin, KentuckyNNYYN3
35. Pikeville Methodist Hospital - Pikeville, KentuckyNNNYN3
36. Trover Regional Medical - Madisonville, KentuckyYNNYN4
37. Samaritan Hospital - Lexington, KentuckyYYYYN3links to advertisers
38. Shriners Hospital - Lexington, KentuckyNNNYN3
39. St. Claire Medical Center - Morehead, KentuckyNNNNN2
40. St. Joseph's Hospital - Lexington, KentuckyYYYYN3Specifically listed "Consumer Health Resources"
41. St. Elizabeth Medical Center North - Covington, KentuckyYYYYN3
42. St. Elizabeth Medical Center South - Edgewood, KentuckySEE MAIN SITE
43. St. Elizabeth Medical Center Grant County - Williamstown, KentuckySEE MAIN SITE
44. Suburban - Louisville, KentuckyYNNYN4
45. T.J. Samson Community Hospital - Glasgow, KentuckyYNYYN4
46. Tri-County Baptist Hospital - La Grange, KentuckySEE MAIN SITE
47. UofL Health Care - Louisville, KentuckyNNNYN4
48. University of Kentucky Medical Center - Lexington, KentuckyYYYYN5ONLINE APPOINTMENTS
49. Wayne County Hospital - Monticello, KentuckyUnable to locate website0
50. Western Baptist Hospital - Paducah, KentuckySEE MAIN SITE
51. Westlake Regional Hospital - Columbia, KentuckyNNNNN2
52. Whitesburg ARH Hospital - Whitesburg, KentuckySEE MAIN SITE
53. Williamson ARH Hospital - South Williamson, KentuckySEE MAIN SITE
54. Clark Regional - WinchesterNYNYN5
14
1. Norton Healthcare - Louisville, Kentucky
2. Appalachian Regional Healthcare - Lexington, Kentucky
3. ARH Regional Medical Center (Hazard) - Hazard, Kentucky
4. Baptist Hospital East - Louisville, Kentucky
5. Baptist Regional Medical Center - Corbin, Kentucky
6. Central Baptist Hosptital - Lexington, Kentucky
7. Cardinal Hill Rehabilitation Hospital - Lexington, Kentucky
8. Clark Regional Medical Center - Winchester, Kentucky
9. Ephraim McDowell Regional Medical Center - Danville, Kentucky
10. Fleming County Hospital - Flemingsburg, Kentucky
11. Frankfort Regional Medical Center - Frankfort, Kentucky
12. Greenview Hospital - Bowling Green, Kentucky
13. Harlan ARH Hospital - Harlan, Kentucky
14. Highlands Regional Medical Center - Prestonsburg, Kentucky
15. Jackson Purchase Medical Center - Mayfield, Kentucky
16. Jennie Stuart Medical Center - Hopkinsville, Kentucky
17. Jewish Hospital HealthCare Services - Louisville, Kentucky
18. Kentucky River Medical Center - Jackson, Kentucky
19. King's Daughters' Medical Center - Ashland, Kentucky
20. Kosair Children's Hospital - Louisville, Kentucky
21. Lake Cumberland Regional Hospital - Somerset, Kentucky
22. Lourdes Hospital - Paducah, Kentucky
23. Marymount Medical Center - London, Kentucky
24. McDowell ARH Hospital - McDowell, Kentucky
25. Methodist Hospital - Henderson, Kentucky
26. Paul B. Hall Regional Medical Center - Paintsville, Kentucky
27. The Medical Center - Bowling Green, Kentucky
28. The Medical Center (Franklin) - Franklin, Kentucky
29. Middlesboro ARH Hospital - Middlesboro, Kentucky
30. Morgan County ARH Hospital - West Liberty, Kentucky
31. Monroe County Medical Center - Tompkinsville, Kentucky
33. Ohio County Hospital - Hartford, Kentucky
34. Our Lady of the Way Hospital - Martin, Kentucky
35. Pikeville Methodist Hospital - Pikeville, Kentucky
36. Trover Regional Medical - Madisonville, Kentucky
37. Samaritan Hospital - Lexington, Kentucky
38. Shriners Hospital - Lexington, Kentucky
39. St. Claire Medical Center - Morehead, Kentucky
40. St. Joseph's Hospital - Lexington, Kentucky
41. St. Elizabeth Medical Center North - Covington, Kentucky
42. St. Elizabeth Medical Center South - Edgewood, Kentucky
43. St. Elizabeth Medical Center Grant County - Williamstown, Kentucky
44. Suburban - Louisville, Kentucky
45. T.J. Samson Community Hospital - Glasgow, Kentucky
46. Tri-County Baptist Hospital - La Grange, Kentucky
47. UofL Health Care - Louisville, Kentucky
48. University of Kentucky Medical Center - Lexington, Kentucky
49. Wayne County Hospital - Monticello, Kentucky
50. Western Baptist Hospital - Paducah, Kentucky
51. Westlake Regional Hospital - Columbia, Kentucky
52. Whitesburg ARH Hospital - Whitesburg, Kentucky
53. Williamson ARH Hospital - South Williamson, Kentucky
54. Clark Regional - Winchester
Sheet2
HospitalEducational MaterialLinksInteractiveMaintenanceCertificationUsability Score*
7. Cardinal Hill Rehabilitation Hospital - Lexington, KentuckyNNNYN5*Usability Scale (1-5)
8. Clark Regional Medical Center - Winchester, KentuckyNNNYN4Advertisements (other than services offered)-1
15. Jackson Purchase Medical Center - Mayfield, KentuckyNNNYN4Distracting graphics/animations/sound-1
16. Jennie Stuart Medical Center - Hopkinsville, KentuckyNNNNN3ONLINE APPOINTMENTSPoor Readability (fonts too small, illegible)-1
23. Marymount Medical Center - London, KentuckyNNNNN3Poor Layout (color mismatches, too busy)-1
25. Methodist Hospital - Henderson, KentuckyNNNYN4Technical (slow to load, dead links)-1
27. The Medical Center - Bowling Green, KentuckyNNNYN3
28. The Medical Center (Franklin) - Franklin, KentuckyNNNYN5
31. Monroe County Medical Center - Tompkinsville, KentuckyNNNYN5
35. Pikeville Methodist Hospital - Pikeville, KentuckyNNNYN3
38. Shriners Hospital - Lexington, KentuckyNNNYN3
39. St. Claire Medical Center - Morehead, KentuckyNNNNN2
47. UofL Health Care - Louisville, KentuckyNNNYN4
51. Westlake Regional Hospital - Columbia, KentuckyNNNNN2
54. Clark Regional - WinchesterNNYYN5
10. Fleming County Hospital - Flemingsburg, KentuckyNYNYN3
17. Jewish Hospital HealthCare Services - Louisville, KentuckyNYNYN4
26. Paul B. Hall Regional Medical Center - Paintsville, KentuckyNYNNN3
33. Ohio County Hospital - Hartford, KentuckyNYNYN4
34. Our Lady of the Way Hospital - Martin, KentuckyNYNYN3
14. Highlands Regional Medical Center - Prestonsburg, KentuckyNYYYN5
2. Appalachian Regional Healthcare - Lexington, KentuckyYNNYN4
12. Greenview Hospital - Bowling Green, KentuckyYNNYN4
18. Kentucky River Medical Center - Jackson, KentuckyYNNYN3
19. King's Daughters' Medical Center - Ashland, KentuckyYNNYN4
22. Lourdes Hospital - Paducah, KentuckyYNNYY3
36. Trover Regional Medical - Madisonville, KentuckyYNNYN4Narcotic policy
44. Suburban - Louisville, KentuckyYNNYN4
3. ARH Regional Medical Center (Hazard) - Hazard, KentuckyYYNYN4
4. Baptist Hospital East - Louisville, KentuckyYYNYN5
9. Ephraim McDowell Regional Medical Center - Danville, KentuckyYYNYN4links to advertisers
11. Frankfort Regional Medical Center - Frankfort, KentuckyYYNNN5
21. Lake Cumberland Regional Hospital - Somerset, KentuckyYYNYN3
45. T.J. Samson Community Hospital - Glasgow, KentuckyYYNYN4
1. Norton Healthcare - Louisville, KentuckyYYYYN5
37. Samaritan Hospital - Lexington, KentuckyYYYYN3
40. St. Joseph's Hospital - Lexington, KentuckyYYYYN3
41. St. Elizabeth Medical Center North - Covington, KentuckyYYYYN3
48. University of Kentucky Medical Center - Lexington, KentuckyYYYYN5
1
1. Norton Healthcare - Louisville, Kentucky
2. Appalachian Regional Healthcare - Lexington, Kentucky
3. ARH Regional Medical Center (Hazard) - Hazard, Kentucky
4. Baptist Hospital East - Louisville, Kentucky
7. Cardinal Hill Rehabilitation Hospital - Lexington, Kentucky
8. Clark Regional Medical Center - Winchester, Kentucky
9. Ephraim McDowell Regional Medical Center - Danville, Kentucky
10. Fleming County Hospital - Flemingsburg, Kentucky
11. Frankfort Regional Medical Center - Frankfort, Kentucky
12. Greenview Hospital - Bowling Green, Kentucky
14. Highlands Regional Medical Center - Prestonsburg, Kentucky
15. Jackson Purchase Medical Center - Mayfield, Kentucky
16. Jennie Stuart Medical Center - Hopkinsville, Kentucky
17. Jewish Hospital HealthCare Services - Louisville, Kentucky
18. Kentucky River Medical Center - Jackson, Kentucky
19. King's Daughters' Medical Center - Ashland, Kentucky
21. Lake Cumberland Regional Hospital - Somerset, Kentucky
22. Lourdes Hospital - Paducah, Kentucky
23. Marymount Medical Center - London, Kentucky
25. Methodist Hospital - Henderson, Kentucky
26. Paul B. Hall Regional Medical Center - Paintsville, Kentucky
27. The Medical Center - Bowling Green, Kentucky
28. The Medical Center (Franklin) - Franklin, Kentucky
31. Monroe County Medical Center - Tompkinsville, Kentucky
33. Ohio County Hospital - Hartford, Kentucky
34. Our Lady of the Way Hospital - Martin, Kentucky
35. Pikeville Methodist Hospital - Pikeville, Kentucky
36. Trover Regional Medical - Madisonville, Kentucky
37. Samaritan Hospital - Lexington, Kentucky
38. Shriners Hospital - Lexington, Kentucky
39. St. Claire Medical Center - Morehead, Kentucky
40. St. Joseph's Hospital - Lexington, Kentucky
41. St. Elizabeth Medical Center North - Covington, Kentucky
44. Suburban - Louisville, Kentucky
45. T.J. Samson Community Hospital - Glasgow, Kentucky
47. UofL Health Care - Louisville, Kentucky
48. University of Kentucky Medical Center - Lexington, Kentucky
51. Westlake Regional Hospital - Columbia, Kentucky
54. Clark Regional - Winchester
Sheet3
Educational MaterialEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*
NNO21NNO32NNO22YNO6N5
NYES18NYES7NYES17YYES33N4
NNYYN3
NYYYN5
NNNYN4
NNNNN3
NNYYN4
NNNNN3
NNNYN4
NNYNN3
NNNYN3
NNNYN5
NNNYN5
NNYYN4
NNYYN3
NNNYN3
NNNYN3
NNNNN2
NNNYN4
NNNNN2
NYNYN5
YYYYN5
YNNYN4
YNYYN4
YNYYN5
YNYYN4
YNYNN5
YNNYN4
YNNYN3
YNNYN4
YNYYN3
YNNYY3
YNNYN4
YYYYN3
YYYYN3
YYYYN3
YNNYN4
YNYYN4
YYYYN5
Sheet3
NO
YES
Educational Material
NO
YES
Interactive Objects
NO
YES
External Links
NO
YES
Maintenance
-
Results: Certification - vs Merit BadgesOnly one hospital (2.5%) listed any Internet certification (HON)
Several sites advertised JCAHO credentialing or other awards (US News Top 100, JD Powers, Solucient, etc)
-
Results: Usability ScoreMost sites were moderate-high quality in terms of usabilityCommon problems were poor layout/readability, lack of maintenance, distracting graphics
Chart1
0
2
14
14
9
# Websites
Score
# Website
Usability Scores
Sheet1
HospitalEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*
1. Norton Healthcare - Louisville, KentuckyYYYYN5*Usability Scale (1-5)
2. Appalachian Regional Healthcare - Lexington, KentuckyYNNYN4Advertisements (other than services offered)-1
3. ARH Regional Medical Center (Hazard) - Hazard, KentuckyYNYYN4Distracting graphics/animations/sound-1
4. Baptist Hospital East - Louisville, KentuckyYNYYN5Poor Readability (fonts too small, illegible)-1
5. Baptist Regional Medical Center - Corbin, KentuckySEE MAIN SITEPoor Layout (color mismatches, too busy)-1
6. Central Baptist Hosptital - Lexington, KentuckySEE MAIN SITETechnical (slow to load, dead links)-1
7. Cardinal Hill Rehabilitation Hospital - Lexington, KentuckyNNNYN5
8. Clark Regional Medical Center - Winchester, KentuckyNNNYN495
9. Ephraim McDowell Regional Medical Center - Danville, KentuckyYNYYN4144
10. Fleming County Hospital - Flemingsburg, KentuckyNNYYN3143
11. Frankfort Regional Medical Center - Frankfort, KentuckyYNYNN522
12. Greenview Hospital - Bowling Green, KentuckyYNNYN401
13. Harlan ARH Hospital - Harlan, KentuckySEE MAIN SITE
14. Highlands Regional Medical Center - Prestonsburg, KentuckyNYYYN5
15. Jackson Purchase Medical Center - Mayfield, KentuckyNNNYN4
16. Jennie Stuart Medical Center - Hopkinsville, KentuckyNNNNN3
17. Jewish Hospital HealthCare Services - Louisville, KentuckyNNYYN4
18. Kentucky River Medical Center - Jackson, KentuckyYNNYN3
19. King's Daughters' Medical Center - Ashland, KentuckyYNNYN4
20. Kosair Children's Hospital - Louisville, KentuckySEE MAIN SITE
21. Lake Cumberland Regional Hospital - Somerset, KentuckyYNYYN3
22. Lourdes Hospital - Paducah, KentuckyYNNYY3
23. Marymount Medical Center - London, KentuckyNNNNN3
24. McDowell ARH Hospital - McDowell, KentuckySEE MAIN SITE
25. Methodist Hospital - Henderson, KentuckyNNNYN4
26. Paul B. Hall Regional Medical Center - Paintsville, KentuckyNNYNN3
27. The Medical Center - Bowling Green, KentuckyNNNYN3
28. The Medical Center (Franklin) - Franklin, KentuckyNNNYN5
29. Middlesboro ARH Hospital - Middlesboro, KentuckySEE MAIN SITE
30. Morgan County ARH Hospital - West Liberty, KentuckySEE MAIN SITE
31. Monroe County Medical Center - Tompkinsville, KentuckyNNNYN5
33. Ohio County Hospital - Hartford, KentuckyNNYYN4Narcotic policy
34. Our Lady of the Way Hospital - Martin, KentuckyNNYYN3
35. Pikeville Methodist Hospital - Pikeville, KentuckyNNNYN3
36. Trover Regional Medical - Madisonville, KentuckyYNNYN4
37. Samaritan Hospital - Lexington, KentuckyYYYYN3links to advertisers
38. Shriners Hospital - Lexington, KentuckyNNNYN3
39. St. Claire Medical Center - Morehead, KentuckyNNNNN2
40. St. Joseph's Hospital - Lexington, KentuckyYYYYN3Specifically listed "Consumer Health Resources"
41. St. Elizabeth Medical Center North - Covington, KentuckyYYYYN3
42. St. Elizabeth Medical Center South - Edgewood, KentuckySEE MAIN SITE
43. St. Elizabeth Medical Center Grant County - Williamstown, KentuckySEE MAIN SITE
44. Suburban - Louisville, KentuckyYNNYN4
45. T.J. Samson Community Hospital - Glasgow, KentuckyYNYYN4
46. Tri-County Baptist Hospital - La Grange, KentuckySEE MAIN SITE
47. UofL Health Care - Louisville, KentuckyNNNYN4
48. University of Kentucky Medical Center - Lexington, KentuckyYYYYN5ONLINE APPOINTMENTS
49. Wayne County Hospital - Monticello, KentuckyUnable to locate website0
50. Western Baptist Hospital - Paducah, KentuckySEE MAIN SITE
51. Westlake Regional Hospital - Columbia, KentuckyNNNNN2
52. Whitesburg ARH Hospital - Whitesburg, KentuckySEE MAIN SITE
53. Williamson ARH Hospital - South Williamson, KentuckySEE MAIN SITE
54. Clark Regional - WinchesterNYNYN5
14
1. Norton Healthcare - Louisville, Kentucky
2. Appalachian Regional Healthcare - Lexington, Kentucky
3. ARH Regional Medical Center (Hazard) - Hazard, Kentucky
4. Baptist Hospital East - Louisville, Kentucky
5. Baptist Regional Medical Center - Corbin, Kentucky
6. Central Baptist Hosptital - Lexington, Kentucky
7. Cardinal Hill Rehabilitation Hospital - Lexington, Kentucky
8. Clark Regional Medical Center - Winchester, Kentucky
9. Ephraim McDowell Regional Medical Center - Danville, Kentucky
10. Fleming County Hospital - Flemingsburg, Kentucky
11. Frankfort Regional Medical Center - Frankfort, Kentucky
12. Greenview Hospital - Bowling Green, Kentucky
13. Harlan ARH Hospital - Harlan, Kentucky
14. Highlands Regional Medical Center - Prestonsburg, Kentucky
15. Jackson Purchase Medical Center - Mayfield, Kentucky
16. Jennie Stuart Medical Center - Hopkinsville, Kentucky
17. Jewish Hospital HealthCare Services - Louisville, Kentucky
18. Kentucky River Medical Center - Jackson, Kentucky
19. King's Daughters' Medical Center - Ashland, Kentucky
20. Kosair Children's Hospital - Louisville, Kentucky
21. Lake Cumberland Regional Hospital - Somerset, Kentucky
22. Lourdes Hospital - Paducah, Kentucky
23. Marymount Medical Center - London, Kentucky
24. McDowell ARH Hospital - McDowell, Kentucky
25. Methodist Hospital - Henderson, Kentucky
26. Paul B. Hall Regional Medical Center - Paintsville, Kentucky
27. The Medical Center - Bowling Green, Kentucky
28. The Medical Center (Franklin) - Franklin, Kentucky
29. Middlesboro ARH Hospital - Middlesboro, Kentucky
30. Morgan County ARH Hospital - West Liberty, Kentucky
31. Monroe County Medical Center - Tompkinsville, Kentucky
33. Ohio County Hospital - Hartford, Kentucky
34. Our Lady of the Way Hospital - Martin, Kentucky
35. Pikeville Methodist Hospital - Pikeville, Kentucky
36. Trover Regional Medical - Madisonville, Kentucky
37. Samaritan Hospital - Lexington, Kentucky
38. Shriners Hospital - Lexington, Kentucky
39. St. Claire Medical Center - Morehead, Kentucky
40. St. Joseph's Hospital - Lexington, Kentucky
41. St. Elizabeth Medical Center North - Covington, Kentucky
42. St. Elizabeth Medical Center South - Edgewood, Kentucky
43. St. Elizabeth Medical Center Grant County - Williamstown, Kentucky
44. Suburban - Louisville, Kentucky
45. T.J. Samson Community Hospital - Glasgow, Kentucky
46. Tri-County Baptist Hospital - La Grange, Kentucky
47. UofL Health Care - Louisville, Kentucky
48. University of Kentucky Medical Center - Lexington, Kentucky
49. Wayne County Hospital - Monticello, Kentucky
50. Western Baptist Hospital - Paducah, Kentucky
51. Westlake Regional Hospital - Columbia, Kentucky
52. Whitesburg ARH Hospital - Whitesburg, Kentucky
53. Williamson ARH Hospital - South Williamson, Kentucky
54. Clark Regional - Winchester
Sheet2
HospitalEducational MaterialLinksInteractiveMaintenanceCertificationUsability Score*
7. Cardinal Hill Rehabilitation Hospital - Lexington, KentuckyNNNYN5*Usability Scale (1-5)
8. Clark Regional Medical Center - Winchester, KentuckyNNNYN4Advertisements (other than services offered)-1
15. Jackson Purchase Medical Center - Mayfield, KentuckyNNNYN4Distracting graphics/animations/sound-1
16. Jennie Stuart Medical Center - Hopkinsville, KentuckyNNNNN3ONLINE APPOINTMENTSPoor Readability (fonts too small, illegible)-1
23. Marymount Medical Center - London, KentuckyNNNNN3Poor Layout (color mismatches, too busy)-1
25. Methodist Hospital - Henderson, KentuckyNNNYN4Technical (slow to load, dead links)-1
27. The Medical Center - Bowling Green, KentuckyNNNYN3
28. The Medical Center (Franklin) - Franklin, KentuckyNNNYN5
31. Monroe County Medical Center - Tompkinsville, KentuckyNNNYN5
35. Pikeville Methodist Hospital - Pikeville, KentuckyNNNYN3
38. Shriners Hospital - Lexington, KentuckyNNNYN3
39. St. Claire Medical Center - Morehead, KentuckyNNNNN2
47. UofL Health Care - Louisville, KentuckyNNNYN4
51. Westlake Regional Hospital - Columbia, KentuckyNNNNN2
54. Clark Regional - WinchesterNNYYN5
10. Fleming County Hospital - Flemingsburg, KentuckyNYNYN3
17. Jewish Hospital HealthCare Services - Louisville, KentuckyNYNYN4
26. Paul B. Hall Regional Medical Center - Paintsville, KentuckyNYNNN3
33. Ohio County Hospital - Hartford, KentuckyNYNYN4
34. Our Lady of the Way Hospital - Martin, KentuckyNYNYN3
14. Highlands Regional Medical Center - Prestonsburg, KentuckyNYYYN5
2. Appalachian Regional Healthcare - Lexington, KentuckyYNNYN4
12. Greenview Hospital - Bowling Green, KentuckyYNNYN4
18. Kentucky River Medical Center - Jackson, KentuckyYNNYN3
19. King's Daughters' Medical Center - Ashland, KentuckyYNNYN4
22. Lourdes Hospital - Paducah, KentuckyYNNYY3
36. Trover Regional Medical - Madisonville, KentuckyYNNYN4Narcotic policy
44. Suburban - Louisville, KentuckyYNNYN4
3. ARH Regional Medical Center (Hazard) - Hazard, KentuckyYYNYN4
4. Baptist Hospital East - Louisville, KentuckyYYNYN5
9. Ephraim McDowell Regional Medical Center - Danville, KentuckyYYNYN4links to advertisers
11. Frankfort Regional Medical Center - Frankfort, KentuckyYYNNN5
21. Lake Cumberland Regional Hospital - Somerset, KentuckyYYNYN3
45. T.J. Samson Community Hospital - Glasgow, KentuckyYYNYN4
1. Norton Healthcare - Louisville, KentuckyYYYYN5
37. Samaritan Hospital - Lexington, KentuckyYYYYN3
40. St. Joseph's Hospital - Lexington, KentuckyYYYYN3
41. St. Elizabeth Medical Center North - Covington, KentuckyYYYYN3
48. University of Kentucky Medical Center - Lexington, KentuckyYYYYN5
1
1. Norton Healthcare - Louisville, Kentucky
2. Appalachian Regional Healthcare - Lexington, Kentucky
3. ARH Regional Medical Center (Hazard) - Hazard, Kentucky
4. Baptist Hospital East - Louisville, Kentucky
7. Cardinal Hill Rehabilitation Hospital - Lexington, Kentucky
8. Clark Regional Medical Center - Winchester, Kentucky
9. Ephraim McDowell Regional Medical Center - Danville, Kentucky
10. Fleming County Hospital - Flemingsburg, Kentucky
11. Frankfort Regional Medical Center - Frankfort, Kentucky
12. Greenview Hospital - Bowling Green, Kentucky
14. Highlands Regional Medical Center - Prestonsburg, Kentucky
15. Jackson Purchase Medical Center - Mayfield, Kentucky
16. Jennie Stuart Medical Center - Hopkinsville, Kentucky
17. Jewish Hospital HealthCare Services - Louisville, Kentucky
18. Kentucky River Medical Center - Jackson, Kentucky
19. King's Daughters' Medical Center - Ashland, Kentucky
21. Lake Cumberland Regional Hospital - Somerset, Kentucky
22. Lourdes Hospital - Paducah, Kentucky
23. Marymount Medical Center - London, Kentucky
25. Methodist Hospital - Henderson, Kentucky
26. Paul B. Hall Regional Medical Center - Paintsville, Kentucky
27. The Medical Center - Bowling Green, Kentucky
28. The Medical Center (Franklin) - Franklin, Kentucky
31. Monroe County Medical Center - Tompkinsville, Kentucky
33. Ohio County Hospital - Hartford, Kentucky
34. Our Lady of the Way Hospital - Martin, Kentucky
35. Pikeville Methodist Hospital - Pikeville, Kentucky
36. Trover Regional Medical - Madisonville, Kentucky
37. Samaritan Hospital - Lexington, Kentucky
38. Shriners Hospital - Lexington, Kentucky
39. St. Claire Medical Center - Morehead, Kentucky
40. St. Joseph's Hospital - Lexington, Kentucky
41. St. Elizabeth Medical Center North - Covington, Kentucky
44. Suburban - Louisville, Kentucky
45. T.J. Samson Community Hospital - Glasgow, Kentucky
47. UofL Health Care - Louisville, Kentucky
48. University of Kentucky Medical Center - Lexington, Kentucky
51. Westlake Regional Hospital - Columbia, Kentucky
54. Clark Regional - Winchester
Sheet3
Educational MaterialEducational MaterialInteractiveLinksMaintenanceCertificationUsability Score*Score#
NNO21NNO32NNO22YNO6N595
NYES18NYES7NYES17YYES33N4144
NNYYN3143
NYYYN522
NNNYN401
NNNNN3
NNYYN410
NNNNN322
NNNYN4314
NNYNN3414
NNNYN359
NNNYN5
NNNYN5
NNYYN4
NNYYN3
NNNYN3
NNNYN3
NNNNN2
NNNYN4
NNNNN2
NYNYN5
YYYYN5
YNNYN4
YNYYN4
YNYYN5
YNYYN4
YNYNN5
YNNYN4
YNNYN3
YNNYN4
YNYYN3
YNNYY3
YNNYN4
YYYYN3
YYYYN3
YYYYN3
YNNYN4
YNYYN4
YYYYN5
Sheet3
NO
YES
Educational Material
NO
YES
Interactive Objects
NO
YES
External Links
NO
YES
Maintenance
# Websites
Score
# Website
Usability Scores
-
Results: Incidental FindingsOdditiesRecipesWeather reportsNotice of narcotic restrictionsNiceties Medication record (downloadable)Personalized health recordCarePage patients can create their own website, exchange email/post messages, keep family/friends updated on condition (site is certified by TRUSTe)Provider links to decision support
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DiscussionWhat is the actual business model for hospital websites?Most function as static electronic brochuresAdvertising primary functionPatient education/medical information low priorityLittle direct e-commerce, delivery of online servicePoor interactivity; One way street on the information highwayHospital centric versus Patient/consumer centric
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Discussion cont.What might the future hold for hospital websites?
OptimistInteractive portals for both patients and physiciansServices available online teleconsulting, counselingEducational & diagnostic toolsFoundation for National & Regional Health Information Organizations
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Discussion Future of Hospital Websites cont.
PessimistClintonomics: Its all about the economy stupidHealthcare dollars for most hospitals are becoming increasingly scarce, operating margins smaller each yearRobust internet presence luxury item that has little return on the investment dollarHealthcare service unique: does not easily lend itself to other service models (hotels, restaurants, airlines, etc)
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Discussion Future of Hospital Websites cont.
RealistInternet has been one of the largest forces for social, economic change in history; medicine is not immuneSmaller operating margins = unique ways to generate revenueDelivery of service via the internet will only increase, not decrease, in spite of the uncertainties as to howStay away from the leading (bleeding) edge of internet technology but when the time comes, know how to use it to your advantage.
-
SummaryHospital websites currently fail to meet consumer educational needs
Most sites have moderate-high usability but lack of interactivity & viable content, making them less relevant
Ultimate role of hospital websites unknown; successful evolution may ultimately hinge on ability to reinforce need to revisit site (commercially viable)
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References:1) Gruca T, Wakefield, Hospital websites benchmarking americas best hospitals Journal of Business Research 5759(2002) 1-7.2) Smith D, A survey and evaluation of hospital websites, Masters research paper, Kent State University, submitted May, 1997.3) Wyatt J, Sullivan FR, eHealth and the future:promise or peril? British Medical Journal 2005; 331; 1391-1393.4) Fulda P, Kwasik H, Consumer health information provided by library and hospital webistes in the south central region, Journal Medical Library Association 92(3) July 2004, pp 372-375.5) Jain T, Barbieri R, Website quality assessment:mistaking apples for oranges, Fertility and Sterility, Volume 83, Issue 3, pp 545-547.6) Hagland M, What's in a Web site? Years into the Internet revolution, hospitals continue to struggle with their online presence. Healthc Inform. 2006 Jul;23(7):14. 7) Hospital Web Sites Disappoint Visitors http://www.forrester.com/Research/Document/Excerpt/0,7211,39846,00.html8) Zingmond DS, Lim YW, Ettner SL, Carlisle DM, Information superhighway or billboards by the roadside? An analysis of hospital websites, West J Med. 2001, December; 175(6): 385-3919) Hernandez-Borges AA, Macis-Cervi P, Gaspar-Guardado MA, DeArcaya ML, Ruiz-Rabaza A, Jimenez-Sosa A, Can examination of WWW usage statistics and other indirect quality indicators help to distinguish the relative quality of medical websites?J Med Internet Res 1999:1(1):e110) Boyer C, The health on the net code of conduct for medical and health websites, Computers in Biology and Medicina, Vol. 28, Issue 5:603-61011) Randeree E, Rao HR, E-health and assurance:curing hospital websites, Int. J Electronic Healthcare, 2004, Vol. 1, No. 1:33-4612) Goldwein JW, Benjamin I, Internet-based medical information: time to take charge, Ann Intern Med 1995 Jul 15;123(2):152-153
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