Hospital uarterly - Bureau of Health Information · 2016-05-30 · 4,026 3,871 6% 5% 223 8 minutes...
Transcript of Hospital uarterly - Bureau of Health Information · 2016-05-30 · 4,026 3,871 6% 5% 223 8 minutes...
Hospital Quarterly
January to March 2016
Performance ProfilesEmergency DepartmentHunter New England Local Health District
Arm
idale
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1 h
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(C
1)
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ealth
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More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Armidale and New England Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Armidale and New England Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Armidale and New England Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
4,266 patients
4,050 patients
4,026
3,871
6%
5%
223
8 minutes
47 minutes
8 minutes
35 minutes
972
21 minutes
78 minutes
20 minutes
99 minutes
2,321
29 minutes
131 minutes
26 minutes
137 minutes
348
19 minutes
111 minutes
23 minutes
135 minutes
255 patients
8 minutes
57 minutes
1,232 patients
26 minutes
107 minutes
2,201 patients
36 minutes
185 minutes
355 patients
19 minutes
166 minutes
4,266 patients
82%
4,026 6%
87%
Arm
idale
an
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En
gla
nd
Ho
sp
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Dis
tric
t gro
up
1 h
osp
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(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Armidale and New England Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Armidale and New England Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
4,266 patients
24,050 patients
4,026 6%
3,871 5%
7 (0%)
255 (6%)
1,232 (30%)
2,201 (54%)
355 (9%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
7
223
972
2,321
348
0%
14%
27%
-5%
2%
0
1,000
2,000
3,000
4,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
5 < 5 17 5 7 7
171 189 241 208 223 255
658 712 946 914 972 1,232
1,533 1,762 1,899 2,106 2,321 2,201
1,382 1,035 523 440 348 355
3,749 3,698 3,626 3,673 3,871 4,050
392 patients ** 366 **
6 minutes
69 minutes
7 minutes -1 minute
43 minutes 26 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
(**) Interpret with caution: total ambulance arrivals include more than 30% of records for which transfer of care time cannot be calculated.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Arm
idale
an
d N
ew
En
gla
nd
Ho
sp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Armidale and New England Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
255
255
8 minutes
57 minutes
223
219
8 minutes
47 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
6 8 8 8 8 8
38 35 38 37 47 57
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Arm
idale
an
d N
ew
En
gla
nd
Ho
sp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Armidale and New England Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
1,232
1,195
26 minutes
107 minutes
972
937
21 minutes
78 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
17 19 19 19 21 26
78 79 84 76 78 107
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Arm
idale
an
d N
ew
En
gla
nd
Ho
sp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Armidale and New England Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
2,201
2,004
36 minutes
185 minutes
2,321
2,163
29 minutes
131 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
27 27 29 29 29 36
113 118 141 121 131 185
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Arm
idale
an
d N
ew
En
gla
nd
Ho
sp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Armidale and New England Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
355
296
19 minutes
166 minutes
348
291
19 minutes
111 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
250
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
22 25 25 19 19 19
116 173 153 141 111 166
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Arm
idale
an
d N
ew
En
gla
nd
Ho
sp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Armidale and New England Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
4,266 patients
4,266 patients
1 hours and 58 minutes
6 hours and 7 minutes
4,026
4,026
1 hours and
39 minutes
5 hours and
42 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
2
4
6
8
10
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
1h 18m 1h 25m 1h 33m 1h 31m 1h 39m 1h 58m
5h 5m 5h 15m 5h 43m 5h 21m 5h 42m 6h 7m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Arm
idale
an
d N
ew
En
gla
nd
Ho
sp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Armidale and New England Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
4,266 patients
4,266 patients
3,069 (72%)
855 (20%)
266 (6%)
61 (1%)
15 (0%)
4,026 6%
3,023
751
180
52
20
2%
14%
48%
17%
-25%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
32% 60% 79% 90% 98% 99% 100% 100%
5% 15% 35% 55% 84% 94% 97% 98%
33% 64% 81% 92% 99% 100% 100% 100%
2% 2% 13% 28% 59% 80% 90% 92%
26% 51% 69% 82% 94% 98% 99% 99%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Arm
idale
an
d N
ew
En
gla
nd
Ho
sp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Armidale and New England Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
4,266 patients
4,266 patients
82%
4,026
4,026
87%
6%
6%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
90% 90% 87% 89% 87% 82%
Belm
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up
1 h
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(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Belmont Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Belmont Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Belmont Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
6,091 patients
6,007 patients
6,078
6,006
0%
0%
384
7 minutes
24 minutes
8 minutes
35 minutes
1,402
17 minutes
67 minutes
20 minutes
99 minutes
3,213
22 minutes
119 minutes
26 minutes
137 minutes
998
21 minutes
121 minutes
23 minutes
135 minutes
489 patients
7 minutes
15 minutes
1,334 patients
15 minutes
47 minutes
2,915 patients
19 minutes
95 minutes
1,264 patients
19 minutes
113 minutes
6,091 patients
76%
6,078 0%
72%
Belm
on
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osp
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Dis
tric
t gro
up
1 h
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(C
1)
Hu
nte
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ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Belmont Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Belmont Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
6,091 patients
26,007 patients
6,078 0%
6,006 0%
5 (0%)
489 (8%)
1,334 (22%)
2,915 (49%)
1,264 (21%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
9
384
1,402
3,213
998
-44%
27%
-5%
-9%
27%
0
1,000
2,000
3,000
4,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
17 21 13 6 9 5
366 324 294 370 384 489
1,231 1,352 1,484 1,432 1,402 1,334
3,127 3,149 3,152 3,421 3,213 2,915
1,293 1,401 1,142 1,126 998 1,264
6,034 6,247 6,085 6,355 6,006 6,007
1,259 patients 1,325
10 minutes
25 minutes
11 minutes -1 minute
47 minutes -22 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Belm
on
t H
osp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Belmont Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
489
486
7 minutes
15 minutes
384
383
7 minutes
24 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
10
20
30
40
50
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
6 6 7 8 7 7
27 21 21 23 24 15
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Belm
on
t H
osp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Belmont Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
1,334
1,309
15 minutes
47 minutes
1,402
1,363
17 minutes
67 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
20 18 18 17 17 15
93 86 85 73 67 47
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Belm
on
t H
osp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Belmont Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
2,915
2,516
19 minutes
95 minutes
3,213
2,752
22 minutes
119 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
28 31 24 23 22 19
150 146 127 122 119 95
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Belm
on
t H
osp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Belmont Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
1,264
976
19 minutes
113 minutes
998
722
21 minutes
121 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
31 37 29 27 21 19
153 167 136 127 121 113
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Belm
on
t H
osp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Belmont Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
6,091 patients
6,091 patients
2 hours and 26 minutes
8 hours and 34 minutes
6,078
6,078
2 hours and
34 minutes
9 hours and
53 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
5
10
15
20
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
2h 48m 2h 51m 2h 29m 2h 23m 2h 34m 2h 26m
9h 35m 9h 37m 8h 55m 9h 14m 9h 53m 8h 34m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Belm
on
t H
osp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Belmont Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
6,091 patients
6,091 patients
4,133 (68%)
919 (15%)
200 (3%)
229 (4%)
610 (10%)
6,078 0%
4,103
844
244
247
640
1%
9%
-18%
-7%
-5%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
17% 44% 65% 84% 93% 97% 98% 99%
0% 2% 8% 27% 56% 81% 90% 95%
38% 71% 84% 94% 98% 99% 100% 100%
6% 26% 41% 60% 75% 82% 87% 90%
21% 43% 59% 76% 88% 94% 97% 98%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Belm
on
t H
osp
ital
Dis
tric
t gro
up
1 h
osp
itals
(C
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Belmont Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
6,091 patients
6,091 patients
76%
6,078
6,078
72%
0%
0%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
66% 66% 73% 73% 72% 76%
Calv
ary
Mate
r N
ew
castle
Ungro
up
ed
acute
- t
ert
iary
refe
rral hosp
itals
(A
3)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Calvary Mater Newcastle: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Calvary Mater Newcastle: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Calvary Mater Newcastle: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
9,180 patients
9,133 patients
8,684
8,603
6%
6%
1,213
9 minutes
38 minutes
8 minutes
35 minutes
2,027
21 minutes
88 minutes
20 minutes
99 minutes
3,999
28 minutes
133 minutes
26 minutes
137 minutes
1,329
30 minutes
139 minutes
23 minutes
135 minutes
1,214 patients
9 minutes
45 minutes
2,294 patients
21 minutes
75 minutes
4,423 patients
28 minutes
128 minutes
1,157 patients
28 minutes
153 minutes
9,180 patients
75%
8,684 6%
71%
Calv
ary
Mate
r N
ew
castle
Ungro
up
ed
acute
- t
ert
iary
refe
rral hosp
itals
(A
3)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Calvary Mater Newcastle: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Calvary Mater Newcastle: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
9,180 patients
29,133 patients
8,684 6%
8,603 6%
45 (0%)
1,214 (13%)
2,294 (25%)
4,423 (48%)
1,157 (13%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
35
1,213
2,027
3,999
1,329
29%
0%
13%
11%
-13%
0
1,000
2,000
3,000
4,000
5,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
80 41 39 40 35 45
913 1,014 1,231 1,112 1,213 1,214
1,686 2,020 1,999 1,964 2,027 2,294
3,527 3,566 3,759 3,864 3,999 4,423
1,693 1,531 1,453 1,343 1,329 1,157
7,899 8,172 8,481 8,323 8,603 9,133
2,490 patients 2,399
5 minutes
41 minutes
6 minutes -1 minute
64 minutes -23 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Calv
ary
Mate
r N
ew
castle
Ungro
up
ed
acute
- t
ert
iary
refe
rral hosp
itals
(A
3)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Calvary Mater Newcastle: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
1,214
950
9 minutes
45 minutes
1,213
940
9 minutes
38 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
10
20
30
40
50
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
6 7 8 8 9 9
29 33 32 31 38 45
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Calv
ary
Mate
r N
ew
castle
Ungro
up
ed
acute
- t
ert
iary
refe
rral hosp
itals
(A
3)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Calvary Mater Newcastle: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
2,294
1,934
21 minutes
75 minutes
2,027
1,766
21 minutes
88 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
20 19 20 18 21 21
97 94 88 75 88 75
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Calv
ary
Mate
r N
ew
castle
Ungro
up
ed
acute
- t
ert
iary
refe
rral hosp
itals
(A
3)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Calvary Mater Newcastle: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
4,423
3,982
28 minutes
128 minutes
3,999
3,596
28 minutes
133 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
31 31 27 26 28 28
173 158 142 123 133 128
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Calv
ary
Mate
r N
ew
castle
Ungro
up
ed
acute
- t
ert
iary
refe
rral hosp
itals
(A
3)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Calvary Mater Newcastle: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
1,157
955
28 minutes
153 minutes
1,329
1,096
30 minutes
139 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
33 35 30 26 30 28
182 190 164 131 139 153
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Calv
ary
Mate
r N
ew
castle
Ungro
up
ed
acute
- t
ert
iary
refe
rral hosp
itals
(A
3)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Calvary Mater Newcastle: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
9,180 patients
9,180 patients
2 hours and 42 minutes
9 hours and 2 minutes
8,684
8,684
2 hours and
41 minutes
9 hours and
47 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
5
10
15
20
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
2h 55m 2h 55m 2h 44m 2h 30m 2h 41m 2h 42m
12h 25m 12h 15m 11h 9m 10h 50m 9h 47m 9h 2m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Calv
ary
Mate
r N
ew
castle
Ungro
up
ed
acute
- t
ert
iary
refe
rral hosp
itals
(A
3)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Calvary Mater Newcastle: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
9,180 patients
9,180 patients
4,319 (47%)
2,996 (33%)
387 (4%)
432 (5%)
1,046 (11%)
8,684 6%
4,175
2,796
375
469
869
3%
7%
3%
-8%
20%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
12% 41% 64% 85% 96% 98% 99% 100%
4% 11% 25% 50% 71% 84% 90% 93%
34% 60% 80% 91% 99% 100% 100% 100%
13% 33% 53% 72% 89% 93% 97% 98%
19% 37% 55% 75% 88% 94% 96% 98%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Calv
ary
Mate
r N
ew
castle
Ungro
up
ed
acute
- t
ert
iary
refe
rral hosp
itals
(A
3)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Calvary Mater Newcastle: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
9,180 patients
9,180 patients
75%
8,684
8,684
71%
6%
6%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
64% 65% 67% 71% 71% 75%
Cessn
ock D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Cessnock District Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Cessnock District Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Cessnock District Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
4,283 patients
4,209 patients
4,219
4,122
2%
2%
243
7 minutes
32 minutes
8 minutes
35 minutes
900
20 minutes
69 minutes
20 minutes
99 minutes
2,150
35 minutes
119 minutes
26 minutes
137 minutes
829
39 minutes
145 minutes
23 minutes
135 minutes
267 patients
6 minutes
30 minutes
1,094 patients
19 minutes
63 minutes
2,138 patients
33 minutes
119 minutes
703 patients
34 minutes
112 minutes
4,283 patients
89%
4,219 2%
87%
Cessn
ock D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Cessnock District Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Cessnock District Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
4,283 patients
24,209 patients
4,219 2%
4,122 2%
7 (0%)
267 (6%)
1,094 (26%)
2,138 (51%)
703 (17%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
< 5
243
900
2,150
829
*
11%
22%
-1%
-15%
0
1,000
2,000
3,000
4,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
10 9 6 9 < 5 7
227 193 197 329 243 267
1,079 1,174 1,114 1,025 900 1,094
2,424 2,395 2,293 1,912 2,150 2,138
609 548 550 778 829 703
4,349 4,319 4,160 4,053 4,122 4,209
380 patients 406
10 minutes
29 minutes
13 minutes -3 minutes
58 minutes -30 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Cessn
ock D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Cessnock District Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
267
266
6 minutes
30 minutes
243
235
7 minutes
32 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
10
20
30
40
50
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
5 5 5 6 7 6
32 30 21 30 32 30
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Cessn
ock D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Cessnock District Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
1,094
1,062
19 minutes
63 minutes
900
879
20 minutes
69 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
22 23 18 22 20 19
70 80 60 79 69 63
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Cessn
ock D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Cessnock District Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
2,138
1,961
33 minutes
119 minutes
2,150
1,969
35 minutes
119 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
32 32 28 37 35 33
112 119 103 138 119 119
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Cessn
ock D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Cessnock District Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
703
604
34 minutes
112 minutes
829
715
39 minutes
145 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
32 35 31 48 39 34
119 130 109 134 145 112
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Cessn
ock D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Cessnock District Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
4,283 patients
4,283 patients
1 hours and 18 minutes
5 hours and 57 minutes
4,219
4,219
1 hours and
24 minutes
7 hours and
3 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
2
4
6
8
10
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
1h 4m 1h 8m 1h 9m 1h 27m 1h 24m 1h 18m
5h 54m 6h 2m 6h 19m 6h 46m 7h 3m 5h 57m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Cessn
ock D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Cessnock District Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
4,283 patients
4,283 patients
3,282 (77%)
466 (11%)
185 (4%)
127 (3%)
223 (5%)
4,219 2%
3,166
487
223
140
203
4%
-4%
-17%
-9%
10%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
41% 75% 88% 93% 97% 99% 99% 100%
3% 25% 45% 67% 82% 90% 92% 94%
37% 74% 87% 94% 97% 99% 99% 99%
8% 27% 46% 57% 80% 88% 94% 94%
38% 69% 83% 89% 95% 97% 98% 99%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Cessn
ock D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Cessnock District Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
4,283 patients
4,283 patients
89%
4,219
4,219
87%
2%
2%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
91% 91% 90% 87% 87% 89%
Gu
nn
ed
ah
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Gunnedah District Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Gunnedah District Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Gunnedah District Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
2,094 patients
1,922 patients
1,989
1,983
5%
-3%
130
3 minutes
25 minutes
8 minutes
35 minutes
476
15 minutes
74 minutes
20 minutes
99 minutes
1,168
25 minutes
113 minutes
26 minutes
137 minutes
209
12 minutes
108 minutes
23 minutes
135 minutes
134 patients
5 minutes
37 minutes
430 patients
22 minutes
80 minutes
1,138 patients
30 minutes
113 minutes
220 patients
21 minutes
129 minutes
2,094 patients
91%
1,989 5%
91%
Gu
nn
ed
ah
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Gunnedah District Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Gunnedah District Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
2,094 patients
21,922 patients
1,989 5%
1,983 -3%
< 5
134 (7%)
430 (22%)
1,138 (59%)
220 (11%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
< 5
130
476
1,168
209
*
2%
-10%
-3%
5%
0
500
1,000
1,500
2,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
< 5 6 0 6 < 5 < 5
62 78 57 95 130 134
340 338 347 407 476 430
1,376 1,624 1,282 1,308 1,168 1,138
696 449 380 352 209 220
2,474 2,495 2,066 2,168 1,983 1,922
83 patients ** 113 **
9 minutes
*
10 minutes -1 minute
40 minutes *
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
(**) Interpret with caution: total ambulance arrivals include more than 30% of records for which transfer of care time cannot be calculated.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Gu
nn
ed
ah
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Gunnedah District Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
134
128
5 minutes
37 minutes
130
127
3 minutes
25 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
10 6 5 4 3 5
* * * * 25 37
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Gu
nn
ed
ah
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Gunnedah District Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
430
419
22 minutes
80 minutes
476
467
15 minutes
74 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
21 15 13 9 15 22
104 95 79 60 74 80
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Gu
nn
ed
ah
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Gunnedah District Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
1,138
1,068
30 minutes
113 minutes
1,168
1,129
25 minutes
113 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
37 36 30 27 25 30
165 133 118 135 113 113
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Gu
nn
ed
ah
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Gunnedah District Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
220
200
21 minutes
129 minutes
209
203
12 minutes
108 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
34 30 16 29 12 21
184 130 121 160 108 129
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Gu
nn
ed
ah
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Gunnedah District Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
2,094 patients
2,094 patients
1 hours and 19 minutes
5 hours and 14 minutes
1,989
1,989
1 hours and
20 minutes
4 hours and
58 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
2
4
6
8
10
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
1h 9m 1h 12m 1h 4m 1h 15m 1h 20m 1h 19m
4h 8m 3h 57m 4h 4m 5h 45m 4h 58m 5h 14m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Gu
nn
ed
ah
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Gunnedah District Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
2,094 patients
2,094 patients
1,673 (80%)
186 (9%)
85 (4%)
121 (6%)
29 (1%)
1,989 5%
1,608
200
68
108
5
4%
-7%
25%
12%
480%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
42% 76% 89% 93% 97% 99% 100% 100%
8% 32% 60% 79% 97% 99% 100% 100%
46% 84% 92% 99% 100% 100% 100% 100%
6% 26% 50% 69% 87% 91% 97% 98%
38% 70% 84% 91% 97% 98% 100% 100%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Gu
nn
ed
ah
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Gunnedah District Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
2,094 patients
2,094 patients
91%
1,989
1,989
91%
5%
5%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
94% 95% 95% 89% 91% 91%
Invere
ll D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Inverell District Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Inverell District Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Inverell District Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
2,115 patients
1,994 patients
2,622
2,485
-19%
-20%
196
5 minutes
33 minutes
8 minutes
35 minutes
585
10 minutes
79 minutes
20 minutes
99 minutes
1,232
30 minutes
140 minutes
26 minutes
137 minutes
467
30 minutes
177 minutes
23 minutes
135 minutes
253 patients
5 minutes
25 minutes
639 patients
10 minutes
68 minutes
895 patients
20 minutes
95 minutes
207 patients
15 minutes
87 minutes
2,115 patients
90%
2,622 -19%
91%
Invere
ll D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Inverell District Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Inverell District Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
2,115 patients
21,994 patients
2,622 -19%
2,485 -20%
< 5
253 (13%)
639 (32%)
895 (45%)
207 (10%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
5
196
585
1,232
467
*
28%
9%
-27%
-56%
0
500
1,000
1,500
2,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
< 5 < 5 7 6 5 < 5
111 138 193 212 196 253
561 641 639 519 585 639
1,171 1,075 1,142 967 1,232 895
547 613 485 648 467 207
2,390 2,467 2,466 2,352 2,485 1,994
296 patients ** 242 **
6 minutes
28 minutes
5 minutes 2 minutes
20 minutes 8 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
(**) Interpret with caution: total ambulance arrivals include more than 30% of records for which transfer of care time cannot be calculated.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Invere
ll D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Inverell District Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
253
244
5 minutes
25 minutes
196
196
5 minutes
33 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
5 5 3 5 5 5
120 60 40 28 33 25
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Invere
ll D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Inverell District Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
639
618
10 minutes
68 minutes
585
573
10 minutes
79 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
250
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
30 20 15 10 10 10
150 108 85 73 79 68
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Invere
ll D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Inverell District Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
895
816
20 minutes
95 minutes
1,232
1,150
30 minutes
140 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
43 30 35 30 30 20
155 119 125 121 140 95
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Invere
ll D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Inverell District Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
207
190
15 minutes
87 minutes
467
415
30 minutes
177 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
40 25 32 27 30 15
135 127 140 125 177 87
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Invere
ll D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Inverell District Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
2,115 patients
2,115 patients
1 hours and 29 minutes
5 hours and 30 minutes
2,622
2,622
1 hours and
20 minutes
5 hours and
4 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
2
4
6
8
10
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
1h 15m 1h 0m 1h 15m 1h 15m 1h 20m 1h 29m
4h 55m 4h 30m 4h 15m 4h 30m 5h 4m 5h 30m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Invere
ll D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Inverell District Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
2,115 patients
2,115 patients
1,557 (74%)
399 (19%)
69 (3%)
54 (3%)
36 (2%)
2,622 -19%
2,089
351
95
53
34
-25%
14%
-27%
2%
6%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
41% 73% 87% 93% 98% 99% 100% 100%
7% 37% 64% 80% 92% 97% 99% 99%
45% 81% 93% 94% 99% 100% 100% 100%
0% 17% 33% 48% 61% 78% 93% 94%
34% 65% 82% 90% 96% 98% 99% 99%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Invere
ll D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Inverell District Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
2,115 patients
2,115 patients
90%
2,622
2,622
91%
-19%
-19%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
92% 93% 94% 93% 91% 90%
Jo
hn
Hu
nte
r H
osp
ital
Princip
al re
ferr
al hosp
itals
(A
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
John Hunter Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
John Hunter Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
John Hunter Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
19,359 patients
19,350 patients
18,902
18,893
2%
2%
1,826
7 minutes
28 minutes
8 minutes
35 minutes
5,137
22 minutes
105 minutes
20 minutes
99 minutes
9,709
33 minutes
156 minutes
26 minutes
137 minutes
2,089
38 minutes
170 minutes
23 minutes
135 minutes
1,906 patients
7 minutes
32 minutes
4,978 patients
23 minutes
104 minutes
9,755 patients
32 minutes
141 minutes
2,597 patients
36 minutes
157 minutes
19,359 patients
69%
18,901 2%
64%
Jo
hn
Hu
nte
r H
osp
ital
Princip
al re
ferr
al hosp
itals
(A
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
John Hunter Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
John Hunter Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
19,359 patients
219,350 patients
18,902 2%
18,893 2%
114 (1%)
1,906 (10%)
4,978 (26%)
9,755 (50%)
2,597 (13%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
132
1,826
5,137
9,709
2,089
-14%
4%
-3%
0%
24%
0
2,000
4,000
6,000
8,000
10,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
83 96 122 114 132 114
1,599 1,711 1,742 1,669 1,826 1,906
4,460 4,952 4,880 4,813 5,137 4,978
8,169 8,728 8,614 9,255 9,709 9,755
1,928 1,734 1,815 2,167 2,089 2,597
16,239 17,221 17,173 18,018 18,893 19,350
4,940 patients 5,140
11 minutes
29 minutes
11 minutes 0 minutes
32 minutes -4 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Jo
hn
Hu
nte
r H
osp
ital
Princip
al re
ferr
al hosp
itals
(A
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
John Hunter Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
1,906
1,890
7 minutes
32 minutes
1,826
1,812
7 minutes
28 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
10
20
30
40
50
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
7 7 6 7 7 7
27 29 32 32 28 32
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Jo
hn
Hu
nte
r H
osp
ital
Princip
al re
ferr
al hosp
itals
(A
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
John Hunter Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
4,978
4,874
23 minutes
104 minutes
5,137
5,031
22 minutes
105 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
22 23 22 20 22 23
116 138 121 103 105 104
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Jo
hn
Hu
nte
r H
osp
ital
Princip
al re
ferr
al hosp
itals
(A
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
John Hunter Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
9,755
9,093
32 minutes
141 minutes
9,709
8,895
33 minutes
156 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
250
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
31 34 33 27 33 32
215 210 190 137 156 141
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Jo
hn
Hu
nte
r H
osp
ital
Princip
al re
ferr
al hosp
itals
(A
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
John Hunter Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
2,597
2,163
36 minutes
157 minutes
2,089
1,700
38 minutes
170 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
250
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
32 43 37 30 38 36
237 239 198 157 170 157
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Jo
hn
Hu
nte
r H
osp
ital
Princip
al re
ferr
al hosp
itals
(A
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
John Hunter Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
19,359 patients
19,359 patients
3 hours and 11 minutes
8 hours and 31 minutes
18,902
18,901
3 hours and
26 minutes
9 hours and
9 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
5
10
15
20
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
4h 15m 4h 16m 4h 10m 3h 19m 3h 26m 3h 11m
11h 17m 10h 45m 11h 33m 9h 9m 9h 9m 8h 31m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Jo
hn
Hu
nte
r H
osp
ital
Princip
al re
ferr
al hosp
itals
(A
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
John Hunter Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
19,359 patients
19,359 patients
11,203 (58%)
6,595 (34%)
597 (3%)
56 (0%)
908 (5%)
18,901 2%
10,440
6,765
642
78
977
7%
-3%
-7%
-28%
-7%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
7% 29% 55% 78% 93% 98% 99% 100%
2% 9% 22% 47% 71% 86% 93% 96%
27% 55% 79% 92% 98% 99% 99% 100%
4% 9% 18% 29% 55% 75% 79% 82%
10% 26% 46% 69% 86% 94% 97% 98%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Jo
hn
Hu
nte
r H
osp
ital
Princip
al re
ferr
al hosp
itals
(A
1)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
John Hunter Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
19,359 patients
19,359 patients
69%
18,902
18,901
64%
2%
2%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
47% 47% 48% 65% 64% 69%
Ku
rri K
urr
i D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Kurri Kurri District Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Kurri Kurri District Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Kurri Kurri District Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
1,257 patients
1,224 patients
1,639
1,604
-23%
-24%
90
4 minutes
*
8 minutes
35 minutes
255
13 minutes
137 minutes
20 minutes
99 minutes
958
19 minutes
124 minutes
26 minutes
137 minutes
301
15 minutes
113 minutes
23 minutes
135 minutes
83 patients
3 minutes
*
336 patients
10 minutes
47 minutes
583 patients
16 minutes
91 minutes
222 patients
15 minutes
103 minutes
1,257 patients
93%
1,639 -23%
90%
Ku
rri K
urr
i D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Kurri Kurri District Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Kurri Kurri District Hospital: Patients arriving by ambulance
January to March 2016
ED Transfer of care time is not currently available for this hospital.7
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
1,257 patients
21,224 patients
1,639 -23%
1,604 -24%
< 5
83 (7%)
336 (27%)
583 (48%)
222 (18%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
< 5
90
255
958
301
*
-8%
32%
-39%
-26%
0
500
1,000
1,500
2,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
0 < 5 5 < 5 < 5 < 5
80 50 49 152 90 83
414 293 224 413 255 336
1,058 1,275 961 988 958 583
456 357 360 294 301 222
2,008 1,975 1,599 1,847 1,604 1,224
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Ku
rri K
urr
i D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Kurri Kurri District Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
83
69
3 minutes
*
90
73
4 minutes
*
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
3 2 4 4 4 3
* * * 48 * *
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Ku
rri K
urr
i D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Kurri Kurri District Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
336
246
10 minutes
47 minutes
255
209
13 minutes
137 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
10 9 8 12 13 10
50 92 50 87 137 47
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Ku
rri K
urr
i D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Kurri Kurri District Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
583
389
16 minutes
91 minutes
958
763
19 minutes
124 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
16 16 15 18 19 16
105 96 98 114 124 91
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Ku
rri K
urr
i D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Kurri Kurri District Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
222
178
15 minutes
103 minutes
301
254
15 minutes
113 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
11 10 10 11 15 15
85 80 104 85 113 103
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Ku
rri K
urr
i D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Kurri Kurri District Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
1,257 patients
1,257 patients
0 hours and 53 minutes
4 hours and 52 minutes
1,639
1,639
1 hours and
0 minutes
5 hours and
22 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
2
4
6
8
10
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
0h 46m 0h 49m 0h 55m 1h 6m 1h 0m 0h 53m
4h 24m 4h 42m 5h 28m 5h 23m 5h 22m 4h 52m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Ku
rri K
urr
i D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Kurri Kurri District Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
1,257 patients
1,257 patients
816 (65%)
29 (2%)
63 (5%)
48 (4%)
301 (24%)
1,639 -23%
1,205
54
81
58
241
-32%
-46%
-22%
-17%
25%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
51% 78% 90% 94% 98% 99% 100% 100%
7% 14% 31% 48% 86% 93% 100% 100%
71% 89% 92% 97% 100% 100% 100% 100%
31% 52% 71% 75% 92% 96% 96% 100%
56% 79% 89% 93% 98% 99% 100% 100%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Ku
rri K
urr
i D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Kurri Kurri District Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
1,257 patients
1,257 patients
93%
1,639
1,639
90%
-23%
-23%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
94% 94% 90% 90% 90% 93%
Maitla
nd
Ho
sp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Maitland Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Maitland Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Maitland Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
12,242 patients
12,091 patients
11,695
11,593
5%
4%
1,377
8 minutes
35 minutes
8 minutes
35 minutes
2,617
26 minutes
120 minutes
20 minutes
99 minutes
5,759
46 minutes
167 minutes
26 minutes
137 minutes
1,816
56 minutes
173 minutes
23 minutes
135 minutes
1,491 patients
8 minutes
28 minutes
2,830 patients
23 minutes
89 minutes
6,177 patients
39 minutes
138 minutes
1,575 patients
44 minutes
148 minutes
12,242 patients
76%
11,695 5%
68%
Maitla
nd
Ho
sp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Maitland Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Maitland Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
12,242 patients
212,091 patients
11,695 5%
11,593 4%
18 (0%)
1,491 (12%)
2,830 (23%)
6,177 (51%)
1,575 (13%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
24
1,377
2,617
5,759
1,816
-25%
8%
8%
7%
-13%
0
2,000
4,000
6,000
8,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
11 15 7 22 24 18
564 565 686 1,049 1,377 1,491
2,103 2,251 2,418 2,463 2,617 2,830
5,603 6,239 6,035 6,045 5,759 6,177
2,049 1,716 1,636 1,510 1,816 1,575
10,330 10,786 10,782 11,089 11,593 12,091
1,968 patients 2,152
9 minutes
27 minutes
10 minutes -1 minute
39 minutes -12 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Maitla
nd
Ho
sp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Maitland Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
1,491
1,475
8 minutes
28 minutes
1,377
1,364
8 minutes
35 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
10
20
30
40
50
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
9 9 9 8 8 8
48 37 32 37 35 28
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Maitla
nd
Ho
sp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Maitland Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
2,830
2,751
23 minutes
89 minutes
2,617
2,537
26 minutes
120 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
29 26 25 24 26 23
147 147 113 111 120 89
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Maitla
nd
Ho
sp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Maitland Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
6,177
5,357
39 minutes
138 minutes
5,759
5,020
46 minutes
167 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
250
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
49 47 37 42 46 39
206 198 172 168 167 138
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Maitla
nd
Ho
sp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Maitland Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
1,575
1,177
44 minutes
148 minutes
1,816
1,431
56 minutes
173 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
250
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
51 49 50 54 56 44
199 190 189 168 173 148
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Maitla
nd
Ho
sp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Maitland Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
12,242 patients
12,242 patients
2 hours and 45 minutes
8 hours and 54 minutes
11,695
11,695
3 hours and
3 minutes
12 hours and
41 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
5
10
15
20
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
2h 54m 3h 6m 2h 58m 3h 1m 3h 3m 2h 45m
9h 36m 11h 28m 11h 0m 12h 33m 12h 41m 8h 54m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Maitla
nd
Ho
sp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Maitland Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
12,242 patients
12,242 patients
8,147 (67%)
2,384 (19%)
409 (3%)
207 (2%)
1,095 (9%)
11,695 5%
7,600
2,353
607
265
870
7%
1%
-33%
-22%
26%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
9% 34% 60% 82% 93% 97% 98% 99%
1% 6% 16% 43% 62% 80% 88% 93%
31% 66% 82% 93% 97% 99% 99% 99%
6% 14% 23% 35% 57% 74% 81% 87%
15% 35% 55% 76% 87% 94% 96% 98%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Maitla
nd
Ho
sp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Maitland Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
12,242 patients
12,242 patients
76%
11,695
11,695
68%
5%
5%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
66% 62% 69% 68% 68% 76%
Man
nin
g B
ase H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Manning Base Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Manning Base Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Manning Base Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
7,444 patients
7,342 patients
7,310
7,174
2%
2%
1,013
6 minutes
11 minutes
8 minutes
35 minutes
2,059
22 minutes
135 minutes
20 minutes
99 minutes
2,772
34 minutes
196 minutes
26 minutes
137 minutes
1,310
30 minutes
171 minutes
23 minutes
135 minutes
1,293 patients
7 minutes
27 minutes
2,106 patients
21 minutes
148 minutes
2,468 patients
30 minutes
210 minutes
1,444 patients
26 minutes
161 minutes
7,443 patients
71%
7,310 2%
76%
Man
nin
g B
ase H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Manning Base Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Manning Base Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
7,444 patients
27,342 patients
7,310 2%
7,174 2%
31 (0%)
1,293 (18%)
2,106 (29%)
2,468 (34%)
1,444 (20%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
20
1,013
2,059
2,772
1,310
55%
28%
2%
-11%
10%
0
1,000
2,000
3,000
4,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
20 28 23 36 20 31
558 745 935 934 1,013 1,293
1,595 1,715 1,940 2,003 2,059 2,106
2,603 2,731 2,474 2,619 2,772 2,468
1,048 954 994 1,260 1,310 1,444
5,824 6,173 6,366 6,852 7,174 7,342
1,872 patients 1,957
6 minutes
58 minutes
6 minutes 0 minutes
49 minutes 9 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Man
nin
g B
ase H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Manning Base Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
1,293
1,286
7 minutes
27 minutes
1,013
1,013
6 minutes
11 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
10
20
30
40
50
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
7 7 7 7 6 7
39 38 21 10 11 27
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Man
nin
g B
ase H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Manning Base Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
2,106
2,031
21 minutes
148 minutes
2,059
1,998
22 minutes
135 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
30 26 19 23 22 21
152 148 108 152 135 148
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Man
nin
g B
ase H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Manning Base Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
2,468
2,269
30 minutes
210 minutes
2,772
2,536
34 minutes
196 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
100
200
300
400
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
51 47 28 40 34 30
238 253 165 191 196 210
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Man
nin
g B
ase H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Manning Base Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
1,444
1,272
26 minutes
161 minutes
1,310
1,150
30 minutes
171 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
100
200
300
400
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
44 46 26 34 30 26
252 262 170 183 171 161
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Man
nin
g B
ase H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Manning Base Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
7,444 patients
7,443 patients
2 hours and 50 minutes
7 hours and 24 minutes
7,310
7,310
2 hours and
41 minutes
6 hours and
51 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
5
10
15
20
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
3h 16m 3h 39m 2h 34m 2h 42m 2h 41m 2h 50m
12h 49m 13h 24m 6h 23m 6h 20m 6h 51m 7h 24m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Man
nin
g B
ase H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Manning Base Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
7,444 patients
7,443 patients
4,766 (64%)
1,898 (25%)
677 (9%)
65 (1%)
38 (1%)
7,310 2%
4,734
1,836
627
60
53
1%
3%
8%
8%
-28%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
16% 42% 64% 80% 95% 99% 100% 100%
1% 5% 20% 43% 74% 90% 96% 98%
33% 58% 75% 88% 98% 100% 100% 100%
3% 8% 25% 37% 58% 74% 82% 92%
14% 34% 54% 71% 89% 96% 99% 99%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Man
nin
g B
ase H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Manning Base Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
7,444 patients
7,443 patients
71%
7,310
7,310
76%
2%
2%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
60% 55% 79% 78% 76% 71%
Mo
ree D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Moree District Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Moree District Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Moree District Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
1,999 patients
1,785 patients
2,041
1,760
-2%
1%
159
2 minutes
24 minutes
8 minutes
35 minutes
480
4 minutes
35 minutes
20 minutes
99 minutes
966
4 minutes
50 minutes
26 minutes
137 minutes
155
4 minutes
52 minutes
23 minutes
135 minutes
167 patients
3 minutes
34 minutes
477 patients
7 minutes
66 minutes
1,049 patients
7 minutes
75 minutes
84 patients
9 minutes
*
1,999 patients
88%
2,041 -2%
92%
Mo
ree D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Moree District Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Moree District Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
1,999 patients
21,785 patients
2,041 -2%
1,760 1%
8 (0%)
167 (9%)
477 (27%)
1,049 (59%)
84 (5%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
< 5
159
480
966
155
*
7%
-1%
9%
-46%
0
500
1,000
1,500
2,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
5 < 5 6 < 5 < 5 8
82 131 166 100 159 167
299 400 471 448 480 477
1,735 1,326 941 1,080 966 1,049
288 147 83 100 155 84
2,409 2,004 1,667 1,728 1,760 1,785
222 patients 176 **
4 minutes
22 minutes
5 minutes -1 minute
21 minutes 1 minute
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Mo
ree D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Moree District Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
167
165
3 minutes
34 minutes
159
154
2 minutes
24 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
2 3 2 2 2 3
* 25 23 * 24 34
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mo
ree D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Moree District Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
477
458
7 minutes
66 minutes
480
470
4 minutes
35 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
12 9 5 2 4 7
119 95 39 32 35 66
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mo
ree D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Moree District Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
1,049
944
7 minutes
75 minutes
966
915
4 minutes
50 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
14 12 5 3 4 7
101 103 68 63 50 75
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mo
ree D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Moree District Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
84
71
9 minutes
*
155
143
4 minutes
52 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
5 7 6 3 4 9
78 * * * 52 *
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mo
ree D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Moree District Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
1,999 patients
1,999 patients
1 hours and 9 minutes
6 hours and 35 minutes
2,041
2,041
0 hours and
53 minutes
5 hours and
11 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
2
4
6
8
10
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
0h 47m 0h 55m 0h 49m 0h 54m 0h 53m 1h 9m
3h 57m 4h 45m 4h 39m 4h 34m 5h 11m 6h 35m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mo
ree D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Moree District Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
1,999 patients
1,999 patients
1,551 (78%)
256 (13%)
86 (4%)
34 (2%)
72 (4%)
2,041 -2%
1,641
249
77
26
48
-5%
3%
12%
31%
50%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
51% 77% 89% 93% 98% 99% 99% 100%
4% 19% 42% 59% 80% 89% 93% 97%
48% 78% 97% 99% 100% 100% 100% 100%
0% 3% 6% 15% 35% 62% 76% 79%
45% 69% 82% 88% 94% 97% 98% 99%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mo
ree D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Moree District Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
1,999 patients
1,999 patients
88%
2,041
2,041
92%
-2%
-2%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
95% 93% 93% 93% 92% 88%
Mu
sw
ellb
roo
k D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Muswellbrook District Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Muswellbrook District Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Muswellbrook District Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
2,465 patients
2,330 patients
2,103
1,999
17%
17%
126
5 minutes
27 minutes
8 minutes
35 minutes
493
16 minutes
96 minutes
20 minutes
99 minutes
1,073
27 minutes
113 minutes
26 minutes
137 minutes
307
22 minutes
105 minutes
23 minutes
135 minutes
130 patients
6 minutes
40 minutes
527 patients
18 minutes
92 minutes
1,255 patients
34 minutes
125 minutes
418 patients
32 minutes
135 minutes
2,465 patients
89%
2,103 17%
86%
Mu
sw
ellb
roo
k D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Muswellbrook District Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Muswellbrook District Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
2,465 patients
22,330 patients
2,103 17%
1,999 17%
< 5
130 (5%)
527 (23%)
1,255 (54%)
418 (18%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
< 5
126
493
1,073
307
*
2%
7%
17%
36%
0
500
1,000
1,500
2,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
< 5 < 5 < 5 < 5 < 5 < 5
77 101 121 129 126 130
436 501 415 423 493 527
1,010 1,025 807 871 1,073 1,255
379 367 358 308 307 418
1,902 1,994 1,701 1,731 1,999 2,330
409 patients 149 **
8 minutes
26 minutes
14 minutes -6 minutes
92 minutes -66 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Mu
sw
ellb
roo
k D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Muswellbrook District Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
130
123
6 minutes
40 minutes
126
122
5 minutes
27 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
5 3 2 5 5 6
* * 65 62 27 40
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mu
sw
ellb
roo
k D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Muswellbrook District Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
527
493
18 minutes
92 minutes
493
468
16 minutes
96 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
20 11 12 17 16 18
160 88 115 105 96 92
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mu
sw
ellb
roo
k D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Muswellbrook District Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
1,255
1,149
34 minutes
125 minutes
1,073
957
27 minutes
113 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
25 27 23 23 27 34
146 119 112 119 113 125
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mu
sw
ellb
roo
k D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Muswellbrook District Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
418
365
32 minutes
135 minutes
307
258
22 minutes
105 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
21 20 16 15 22 32
120 112 103 108 105 135
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mu
sw
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istr
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Ho
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Dis
tric
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up
2 h
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itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Muswellbrook District Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
2,465 patients
2,465 patients
1 hours and 31 minutes
6 hours and 30 minutes
2,103
2,103
1 hours and
27 minutes
6 hours and
35 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
2
4
6
8
10
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
1h 7m 1h 15m 1h 13m 1h 13m 1h 27m 1h 31m
5h 27m 6h 33m 6h 14m 5h 37m 6h 35m 6h 30m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mu
sw
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roo
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istr
ict
Ho
sp
ital
Dis
tric
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up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Muswellbrook District Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
2,465 patients
2,465 patients
1,880 (76%)
286 (12%)
87 (4%)
91 (4%)
121 (5%)
2,103 17%
1,542
273
89
110
89
22%
5%
-2%
-17%
36%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
34% 68% 84% 92% 96% 98% 99% 100%
11% 34% 51% 78% 88% 94% 98% 99%
30% 59% 79% 92% 97% 100% 100% 100%
3% 21% 45% 58% 74% 84% 91% 95%
32% 62% 79% 89% 94% 97% 99% 99%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Mu
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roo
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istr
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Ho
sp
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Dis
tric
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up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Muswellbrook District Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
2,465 patients
2,465 patients
89%
2,103
2,103
86%
17%
17%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
91% 88% 88% 90% 86% 89%
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Dis
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2 h
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(C
2)
Hu
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En
gla
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Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Narrabri District Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Narrabri District Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Narrabri District Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
1,411 patients
1,390 patients
1,366
1,358
3%
2%
82
3 minutes
*
8 minutes
35 minutes
451
10 minutes
55 minutes
20 minutes
99 minutes
518
14 minutes
65 minutes
26 minutes
137 minutes
307
10 minutes
75 minutes
23 minutes
135 minutes
110 patients
4 minutes
10 minutes
417 patients
14 minutes
52 minutes
560 patients
20 minutes
68 minutes
303 patients
12 minutes
84 minutes
1,411 patients
92%
1,366 3%
91%
Narr
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istr
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Dis
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up
2 h
osp
itals
(C
2)
Hu
nte
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En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Narrabri District Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Narrabri District Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
1,411 patients
21,390 patients
1,366 3%
1,358 2%
< 5
110 (8%)
417 (30%)
560 (40%)
303 (22%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
< 5
82
451
518
307
*
34%
-8%
8%
-1%
0
200
400
600
800
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
0 < 5 < 5 < 5 < 5 < 5
40 69 80 62 82 110
433 457 360 371 451 417
560 452 558 503 518 560
201 142 178 371 307 303
1,234 1,120 1,176 1,307 1,358 1,390
72 patients ** 73 **
7 minutes
*
8 minutes -1 minute
* *
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
(**) Interpret with caution: total ambulance arrivals include more than 30% of records for which transfer of care time cannot be calculated.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Narr
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Dis
tric
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up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Narrabri District Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
110
107
4 minutes
10 minutes
82
79
3 minutes
*
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
10
20
30
40
50
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
1 1 3 2 3 4
* * * * * 10
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Narr
ab
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istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Narrabri District Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
417
417
14 minutes
52 minutes
451
450
10 minutes
55 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
2 2 5 6 10 14
45 35 35 40 55 52
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Narr
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istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Narrabri District Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
560
551
20 minutes
68 minutes
518
512
14 minutes
65 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
4 0 6 15 14 20
64 55 55 60 65 68
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Narr
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istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Narrabri District Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
303
298
12 minutes
84 minutes
307
299
10 minutes
75 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
5 4 7 10 10 12
61 63 69 66 75 84
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Narr
ab
ri D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Narrabri District Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
1,411 patients
1,411 patients
1 hours and 20 minutes
5 hours and 8 minutes
1,366
1,366
1 hours and
24 minutes
5 hours and
0 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
2
4
6
8
10
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
1h 15m 1h 9m 1h 6m 1h 7m 1h 24m 1h 20m
3h 55m 3h 55m 3h 25m 4h 3m 5h 0m 5h 8m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Narr
ab
ri D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Narrabri District Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
1,411 patients
1,411 patients
1,148 (81%)
191 (14%)
35 (2%)
37 (3%)
0 (0%)
1,366 3%
1,077
217
27
38
7
7%
-12%
30%
-3%
-100%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
43% 78% 90% 96% 99% 100% 100% 100%
3% 27% 56% 76% 91% 98% 99% 100%
46% 74% 94% 97% 100% 100% 100% 100%
0% 3% 19% 32% 62% 78% 95% 97%
36% 69% 84% 92% 97% 99% 100% 100%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Narr
ab
ri D
istr
ict
Ho
sp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Narrabri District Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
1,411 patients
1,411 patients
92%
1,366
1,366
91%
3%
3%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
96% 95% 97% 95% 91% 92%
Sin
gle
ton
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Singleton District Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Singleton District Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Singleton District Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
2,879 patients
2,811 patients
2,669
2,589
8%
9%
160
7 minutes
37 minutes
8 minutes
35 minutes
619
24 minutes
85 minutes
20 minutes
99 minutes
1,646
32 minutes
109 minutes
26 minutes
137 minutes
164
23 minutes
93 minutes
23 minutes
135 minutes
214 patients
8 minutes
40 minutes
758 patients
26 minutes
108 minutes
1,566 patients
41 minutes
136 minutes
273 patients
32 minutes
142 minutes
2,879 patients
91%
2,669 8%
93%
Sin
gle
ton
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Singleton District Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Singleton District Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
2,879 patients
22,811 patients
2,669 8%
2,589 9%
< 5
214 (8%)
758 (27%)
1,566 (56%)
273 (10%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
< 5
160
619
1,646
164
*
33%
22%
-5%
66%
0
500
1,000
1,500
2,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
5 0 < 5 < 5 < 5 < 5
112 130 144 162 160 214
724 665 572 659 619 758
1,833 1,643 1,621 1,511 1,646 1,566
401 606 541 293 164 273
3,075 3,044 2,878 2,625 2,589 2,811
239 patients 254
7 minutes
17 minutes
6 minutes 1 minute
20 minutes -3 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Sin
gle
ton
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Singleton District Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
214
202
8 minutes
40 minutes
160
158
7 minutes
37 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
7 9 9 8 7 8
44 42 31 39 37 40
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Sin
gle
ton
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Singleton District Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
758
724
26 minutes
108 minutes
619
604
24 minutes
85 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
21 21 23 24 24 26
86 82 88 83 85 108
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Sin
gle
ton
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Singleton District Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
1,566
1,485
41 minutes
136 minutes
1,646
1,542
32 minutes
109 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
36 38 37 35 32 41
130 128 123 112 109 136
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Sin
gle
ton
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Singleton District Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
273
235
32 minutes
142 minutes
164
149
23 minutes
93 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
25 35 31 26 23 32
126 116 124 98 93 142
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Sin
gle
ton
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Singleton District Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
2,879 patients
2,879 patients
1 hours and 27 minutes
5 hours and 7 minutes
2,669
2,669
1 hours and
17 minutes
4 hours and
41 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
2
4
6
8
10
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
1h 7m 1h 11m 1h 11m 1h 17m 1h 17m 1h 27m
3h 37m 3h 36m 3h 31m 4h 35m 4h 41m 5h 7m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Sin
gle
ton
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Singleton District Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
2,879 patients
2,879 patients
2,343 (81%)
310 (11%)
95 (3%)
69 (2%)
62 (2%)
2,669 8%
2,202
288
51
64
64
6%
8%
86%
8%
-3%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
35% 74% 90% 96% 99% 99% 100% 100%
2% 16% 36% 58% 85% 94% 98% 99%
40% 74% 92% 98% 99% 100% 100% 100%
7% 25% 49% 65% 78% 87% 93% 94%
31% 66% 83% 91% 97% 99% 99% 100%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Sin
gle
ton
Dis
tric
t H
osp
ital
Dis
tric
t gro
up
2 h
osp
itals
(C
2)
Hu
nte
r N
ew
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Singleton District Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
2,879 patients
2,879 patients
91%
2,669
2,669
93%
8%
8%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
96% 96% 97% 93% 93% 91%
Tam
wo
rth
Base H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Tamworth Base Hospital: Emergency department (ED) overview
January to March 2016
All attendances:1
Emergency attendances:2
Tamworth Base Hospital: Time from presentation to treatment 3
Same period
last year
Change since
one year ago
Same period
last year
NSW
(this period)
4
4
4
4
5
5
5
5
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns):
Median time to start treatment
95th percentile time to start treatment
Triage 3 Urgent (e.g. moderate blood loss, dehydration):
Median time to start treatment
95th percentile time to start treatment
Triage 4 Semi-urgent (e.g. sprained ankle, earache):
Median time to start treatment
95th percentile time to start treatment
Triage 5 Non-urgent (e.g. small cuts or abrasions):
Median time to start treatment
95th percentile time to start treatment
Tamworth Base Hospital: Time from presentation until leaving the ED
January to March 2016
Attendances used to calculate time to leaving the ED:6
Percentage of patients who
left the ED within four hours
Same period
last year
Change since
one year ago
* Suppressed due to small number of patients and to protect privacy. Relevant graphs are also suppressed.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
Note: Presentation time is the earlier time recorded for clerical registration or the triage process. Treatment time is the earliest
time recorded when a healthcare professional provides medical care relevant to the patient’s presenting problems.
Source: Health Information Exchange, NSW Health (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 1 of 9
10,755 patients
9,952 patients
10,482
9,938
3%
0%
894
8 minutes
46 minutes
8 minutes
35 minutes
2,167
24 minutes
121 minutes
20 minutes
99 minutes
4,907
38 minutes
172 minutes
26 minutes
137 minutes
1,912
36 minutes
141 minutes
23 minutes
135 minutes
863 patients
9 minutes
55 minutes
2,486 patients
24 minutes
111 minutes
4,634 patients
39 minutes
137 minutes
1,925 patients
40 minutes
132 minutes
10,755 patients
73%
10,482 3%
69%
Tam
wo
rth
Base H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Tamworth Base Hospital: Patients attending the emergency department
January to March 2016
All attendances:1
Emergency attendances by triage category:
Same period
last year
Change since
one year ago
Emergency attendances by quarter, January 2011 to March 2016 2
Num
ber
of att
end
ances
Shaded areashows transitionto a new patientrecord system(if applicable)
Resuscitation
Emergency
Urgent
Semi-urgent
Non-urgent
All emergency attendances
Tamworth Base Hospital: Patients arriving by ambulance
January to March 2016
Arrivals used to calculate transfer of care time:7
ED Transfer of care time
Median time
95th percentile time
Same period
last year
Change since
one year ago
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 2 of 9
10,755 patients
29,952 patients
10,482 3%
9,938 0%
44 (0%)
863 (9%)
2,486 (25%)
4,634 (47%)
1,925 (19%)
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
58
894
2,167
4,907
1,912
-24%
-3%
15%
-6%
1%
0
1,000
2,000
3,000
4,000
5,000
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Resuscitation1
Emergency2
Urgent3
Semi-urgent4
Non-urgent5
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
60 77 48 62 58 44
784 935 887 909 894 863
2,030 2,193 2,485 2,160 2,167 2,486
3,825 4,145 4,439 4,461 4,907 4,634
3,592 2,199 2,176 2,054 1,912 1,925
10,291 9,549 10,035 9,646 9,938 9,952
1,586 patients 1,533
10 minutes
38 minutes
11 minutes -1 minute
56 minutes -18 minutes
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
( ) For some smaller NSW hospitals, transfer of care times reported in Hospital Quarterly are being assessed for data quality and
results should be interpreted with caution.
Tam
wo
rth
Base H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Tamworth Base Hospital: Time from presentation to treatment, triage 2
January to March 2016
Triage 2 Emergency (e.g. chest pain, severe burns)
Number of triage 2 patients:
Number of triage 2 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 2 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 2 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 3 of 9
863
854
9 minutes
55 minutes
894
891
8 minutes
46 minutes
8 minutes
35 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
8 7 7 7 8 9
30 36 30 32 46 55
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Tam
wo
rth
Base H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Tamworth Base Hospital: Time from presentation to treatment, triage 3
January to March 2016
Triage 3 Urgent (e.g. moderate blood loss, dehydration)
Number of triage 3 patients:
Number of triage 3 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 3 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 3 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 4 of 9
2,486
2,437
24 minutes
111 minutes
2,167
2,102
24 minutes
121 minutes
20 minutes
99 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
22 25 21 20 24 24
102 150 97 85 121 111
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Tam
wo
rth
Base H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Tamworth Base Hospital: Time from presentation to treatment, triage 4
January to March 2016
Triage 4 Semi-urgent (e.g. sprained ankle, earache)
Number of triage 4 patients:
Number of triage 4 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 4 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 4 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 5 of 9
4,634
4,444
39 minutes
137 minutes
4,907
4,612
38 minutes
172 minutes
26 minutes
137 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
250
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
46 53 40 31 38 39
191 230 192 144 172 137
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Tam
wo
rth
Base H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Tamworth Base Hospital: Time from presentation to treatment, triage 5
January to March 2016
Triage 5 Non-urgent (e.g. small cuts or abrasions)
Number of triage 5 patients:
Number of triage 5 patients used to calculate waiting time:3
Median time to start treatment 4
95th percentile time to start treatment 5
Same period
last year
NSW
(this period)
Percentage of triage 5 patients who received treatment by time, January to March 2016
Patients
who
receiv
ed
tre
atm
ent(
%)
Minutes from presentation until treatment
NSW
This ED
Time from presentation until treatment (minutes) for triage 5 patients, January 2011 to March 2016
Tim
e in m
inute
s
Median
time to start
treatment
95th percentile
time to start
treatment
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to start treatment4
(minutes)
95th percentile time to start treatment 5
(minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 6 of 9
1,925
1,819
40 minutes
132 minutes
1,912
1,823
36 minutes
141 minutes
23 minutes
135 minutes
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180 200 220 240 260 280
0
50
100
150
200
250
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
55 61 44 31 36 40
218 228 180 150 141 132
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Tam
wo
rth
Base H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Tamworth Base Hospital: Time from presentation until leaving the ED
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Median time to leaving the ED8
95th percentile time to leaving the ED9
Same period
last year
NSW
(this period)
Percentage of patients who left the ED by time, January to March 2016
This ED
NSW
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
Time from presentation until leaving the ED, by quarter, January 2011 to March 2016
Tim
e in h
ours
Median time to
leaving the ED
95th percentile
time to leaving
the ED
Shaded area
shows transition
to a new patient
record system
(if applicable)
Median time to leaving the ED 8
(hours, minutes)
95th percentile time to leaving the ED 9
(hours, minutes)
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 7 of 9
10,755 patients
10,755 patients
2 hours and 31 minutes
9 hours and 13 minutes
10,482
10,482
2 hours and
38 minutes
10 hours and
7 minutes
2 hours and
40 minutes
9 hours and
25 minutes
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
0
5
10
15
20
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar
2011 2012 2013 2014 2015 2016
2h 52m 3h 23m 2h 59m 2h 30m 2h 38m 2h 31m
9h 43m 11h 7m 9h 42m 8h 45m 10h 7m 9h 13m
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Tam
wo
rth
Base H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Tamworth Base Hospital: Time from presentation until leaving the ED
By mode of separation
January to March 2016
All attendances:1
Attendances used to calculate time to leaving the ED:6
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
Other
Same period
last year
Change since
one year ago
Percentage of patients who left the ED by time and mode of separation, January to March 2016
All attendances
Treated and discharged
Treated and admitted
to hospital
Patients left without, or before
completing, treatment
Transferred to
another hospital
Patients
who
left t
he E
D(%
)
Hours from presentation until leaving the ED
1 hour 2 hours 3 hours 4 hours 6 hours 8 hours 10 hours 12 hours
Treated and discharged
Treated and admitted to hospital
Patient left without, or before
completing, treatment
Transferred to another hospital
All attendances
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 8 of 9
10,755 patients
10,755 patients
7,873 (73%)
2,464 (23%)
277 (3%)
49 (0%)
92 (1%)
10,482 3%
7,478
2,345
553
71
35
5%
5%
-50%
-31%
163%
0%
20%
40%
60%
80%
100%
0 1 2 3 4 5 6 7 8 9 10 11 12
16% 49% 72% 85% 95% 98% 99% 100%
2% 6% 16% 31% 58% 77% 86% 91%
28% 56% 77% 90% 96% 98% 100% 100%
4% 6% 18% 33% 51% 69% 73% 78%
13% 39% 59% 73% 87% 93% 96% 97%
( ) Data points are not shown in graphs for quarters when patient numbers are too small.
( ) Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before and after
transition to a new information system is not directly comparable. For more information, see Background Paper:
Approaches to reporting time measures of emergency department performance, December 2011.
Tam
wo
rth
Base H
osp
ital
Majo
r hosp
itals
(B
)H
un
ter
New
En
gla
nd
Lo
cal H
ealth
Dis
tric
t
More information is available on BHI's interactive portal at www.bhi.nsw.gov.au/healthcare_observer
Tamworth Base Hospital: Time from presentation until leaving the ED
Percentage of patients who left the ED within four hours of presentation
January to March 2016
All attendances: 1
Attendances used to calculate time to leaving the ED: 6
Percentage of patients wholeft the ED within four hours
Same period
last year
Change since
one year ago
Percentage of patients who left the ED within four hours of presentation, by quarter, January 2011 to March 2016
Patients
who
left w
ithin
fo
ur
ho
urs
(%
)
Percentage of
patients who
left the ED
within four hours
of presentation
Shaded area
shows transition
to a new patient
record system
(if applicable)
Patients who left within four hours (%)
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.
Data points are not shown in graphs for quarters when patient numbers were too small.
Caution is advised when interpreting abrupt changes over time at the hospital level. For example, performance before
and after transition to a new information system is not directly comparable. For more information see
Background Paper: Approaches to reporting time measures of emergency department performance, December 2011.
1. All emergency and non-emergency attendances at the emergency department (ED).
2. All attendances that have a triage category and are coded as emergency presentations or unplanned return visits.
3. Some patients are excluded from ED time measures due to calculation requirements. For details, see the
Technical Supplement: Emergency department measures, January to March 2016.
4. The median is the time by which half of patients started treatment. The other half of patients took equal to or longer
than this time.
5. The 95th percentile is the time by which 95% of patients started treatment. The final 5% of patients took equal to or
longer than this time.
6. All attendances that have a departure time.
7. Transfer of care time refers to the period between arrival of patients at the ED by ambulance and the transfer of
responsibility for their care from paramedics to ED staff in an ED treatment zone. For more information see
Spotlight on Measurement: measuring transfer of care from the ambulance to the emergency department.
8. The median is the time by which half of patients left the ED. The other half of patients took equal to or longer than this time.
9. The 95th percentile is the time by which 95% of patients left the ED. The final 5% of patients took equal to or longer
than this time.
Note: Presentation time is the earlier of times recorded for the start of clerical registration or the triage process.
Treatment time is the earliest time recorded when a healthcare professional provides medical care that is relevant to
the patient’s presenting problems. For patients who were treated and discharged, departure time is the time when
treatment was completed. For all other patients, departure time is the time when the patient actually left the ED.
Note: All percentages rounded to whole numbers and therefore percentages may not add to 100%.
Sources: ED data from Health Information Exchange, NSW Health (extracted 22 April 2016).
Transfer of care data from Transfer of Care Reporting System (extracted 22 April 2016).
PERFORMANCE PROFILES: Emergency department care January to March 2016 www.bhi.nsw.gov.au Page 9 of 9
10,755 patients
10,755 patients
73%
10,482
10,482
69%
3%
3%
0
20
40
60
80
100
Jan-
Mar
11
Apr-J
un 1
1
Jul-S
ep 1
1
Oct
-Dec
11
Jan-
Mar
12
Apr-J
un 1
2
Jul-S
ep 1
2
Oct
-Dec
12
Jan-
Mar
13
Apr-J
un 1
3
Jul-S
ep 1
3
Oct
-Dec
13
Jan-
Mar
14
Apr-J
un 1
4
Jul-S
ep 1
4
Oct
-Dec
14
Jan-
Mar
15
Apr-J
un 1
5
Jul-S
ep 1
5
Oct
-Dec
15
Jan-
Mar
16
Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar Jan-Mar2011 2012 2013 2014 2015 2016
66% 60% 66% 73% 69% 73%