Hospital management, the Quest for Excellent Healthcare

Leading the Quest for Leading the Quest for HealthHealth

A Look at the Modern Hospital CareA Look at the Modern Hospital Care

Dr. Farhad Zargari, Dr. Farhad Zargari, Academic Staff of Azad University,Academic Staff of Azad University,

Tehran - I. R. IranTehran - I. R. IranJuly 2006July 2006

Hospitals, A Short Hospitals, A Short BackgroundBackground

A A hospitalhospital today is a centre for today is a centre for professional professional healthhealth care provided by care provided by physiciansphysicians, , nursesnurses and supporting and supporting staff.staff.

http://en.wikipedia.org/wiki/Health

http://en.wikipedia.org/wiki/Physician

http://en.wikipedia.org/wiki/Nurse

The word hospital is derived from the The word hospital is derived from the latin word latin word hospitalishospitalis which comes which comes from from hospeshospes, meaning a host (as , meaning a host (as indicated in the words ‘hostel’, indicated in the words ‘hostel’, ‘hospitality’ and ‘hotel’).‘hospitality’ and ‘hotel’).


In ancient cultures religion and In ancient cultures religion and medicine were linked. The earliest medicine were linked. The earliest known institutions aiming to provide known institutions aiming to provide cure were cure were EgyptianEgyptian temples. temples.


From Wikipedia, the free encyclopedia under the word “hospital”.

http://en.wikipedia.org/wiki/Egyptian

Greek temples also Greek temples also dedicated to the healer-dedicated to the healer-god Asclepius might god Asclepius might admit the sick, who admit the sick, who would wait for guidance would wait for guidance from the God in a from the God in a dream. dream.



The first institutions created The first institutions created specifically to care for the sick specifically to care for the sick appeared in appeared in IndiaIndia. . BrahmanticBrahmantic hospitals were established in hospitals were established in Sri LankaSri Lanka by 431 B.C., and King by 431 B.C., and King AshokaAshoka founded 18 hospitals in founded 18 hospitals in HindustanHindustan c.230 B.C. The latter were c.230 B.C. The latter were provided with physicians and nurses, provided with physicians and nurses, and supported from royal funds.and supported from royal funds.



http://en.wikipedia.org/wiki/India

http://en.wikipedia.org/wiki/Sri_Lanka

http://en.wikipedia.org/wiki/Ashoka

http://en.wikipedia.org/wiki/Hindustan

The The RomansRomans created created valetudinariavaletudinaria for for the care of sick the care of sick slaves, gladiators slaves, gladiators and soldiers and soldiers around 100 B.C. around 100 B.C.



http://en.wikipedia.org/wiki/Roman

The The First Council of NicaeaFirst Council of Nicaea in 325 in 325 A.D. urged the Church to provide a A.D. urged the Church to provide a hospital in every cathedral. Among hospital in every cathedral. Among the earliest were those built by the the earliest were those built by the physician physician Saint SampsonSaint Sampson in in ConstantinopleConstantinople and by and by Basil, bishop of CaesareaBasil, bishop of Caesarea. .



http://en.wikipedia.org/wiki/First_Council_of_Nicaea

http://en.wikipedia.org/w/wiki.phtml?title=Saint_Sampson&action=edit

http://en.wikipedia.org/wiki/Constantinople

http://en.wikipedia.org/wiki/Basil_of_Caesarea

Medieval hospitals in Medieval hospitals in EuropeEurope followed a followed a similar pattern. They similar pattern. They were religious were religious communities, with communities, with care provided by care provided by monksmonks and and nunsnuns..

(An old French term for hospital is (An old French term for hospital is

hôtel-Dieuhôtel-Dieu, "hostel of God."), "hostel of God.")



http://en.wikipedia.org/wiki/Europe

http://en.wikipedia.org/wiki/Monk

http://en.wikipedia.org/wiki/Nun

MuslimMuslim hospitals hospitals developed a high developed a high standard of care standard of care between the eighth between the eighth and twelfth centuries and twelfth centuries A.D. A.D.



http://en.wikipedia.org/wiki/Moslem

Hospitals built in Hospitals built in Baghdad in the Baghdad in the ninth and tenth ninth and tenth centuries employed centuries employed up to 25 staff up to 25 staff physicians and had physicians and had separate wards for separate wards for different conditions. different conditions.



One of the finest Islamic hospitals was One of the finest Islamic hospitals was built by built by Abdul Wahid al-MarakeshiAbdul Wahid al-Marakeshi in in Morocco in about 1200 A.D. According to Morocco in about 1200 A.D. According to the writer of the the writer of the Medical History of PersiaMedical History of Persia, , "The hospital was unequalled in the "The hospital was unequalled in the world. First it was selected in a large open world. First it was selected in a large open space in the most level part of the town. space in the most level part of the town. The workmen embellished with a beauty The workmen embellished with a beauty of sculpture and ornamentation even of sculpture and ornamentation even beyond what was demanded of them. beyond what was demanded of them.


Slide 1 of 3 Slide 1 of 3

All sorts of suitable trees and fruit trees All sorts of suitable trees and fruit trees were planted there. Water there was in were planted there. Water there was in abundance, flowing through all the abundance, flowing through all the rooms. In addition there were four large rooms. In addition there were four large pools in the centre of the building, one pools in the centre of the building, one of them was lined with white marble. of them was lined with white marble. The hospital was furnished with The hospital was furnished with valuable carpets of wool, cotton, silk valuable carpets of wool, cotton, silk and leather, so wonderful that I cannot and leather, so wonderful that I cannot even describe them. even describe them.



For the use of patients there were For the use of patients there were provided day-dresses and night dresses, provided day-dresses and night dresses, thick for winter, thin for summer. After thick for winter, thin for summer. After he was cured, a poor patient received on he was cured, a poor patient received on leaving the hospital a sum of money leaving the hospital a sum of money sufficient to keep him for a time. Every sufficient to keep him for a time. Every Friday the Prince after the midday prayer Friday the Prince after the midday prayer mounted his horse to go and visit the mounted his horse to go and visit the patients and learn about each of them".patients and learn about each of them".



Development of the Modern Development of the Modern HospitalHospital


1700-1870 Early - Charitable hospitals 1700-1870 Early - Charitable hospitals 1870-1910 Phase One - modern hospitals1870-1910 Phase One - modern hospitals 1910-1940 Phase Two - also WWII 1910-1940 Phase Two - also WWII

increase in number from several increase in number from several hundreds to six thousandshundreds to six thousands

Post 40’s - Phase Three- big business Post 40’s - Phase Three- big business formal management formal management

1970-90’s – Net work Hospitals, e-1970-90’s – Net work Hospitals, e-Hospital, Managed Care, etc.Hospital, Managed Care, etc.

Hospitals :Hospitals : Are largest & most Are largest & most

costly operational units costly operational units of the health system.of the health system.

Account for a large Account for a large portion of the health portion of the health sector’s infrastructural, sector’s infrastructural, financial and human financial and human resources.resources.


Hospital Hospital management is management is about the delivery about the delivery of care in the of care in the most effective most effective and efficient and efficient manner to the manner to the ultimate benefit ultimate benefit of patients.of patients.


Delivery of care in Delivery of care in hospital is the hospital is the interactions of the interactions of the clinicians, nurses, and clinicians, nurses, and staff representing staff representing finance, human finance, human resources, lab, pharmacy, resources, lab, pharmacy, housekeeping, housekeeping, maintenance and so on…maintenance and so on…


As such, hospital is a As such, hospital is a venue for clash of the venue for clash of the most number of most number of professionals of professionals of different fields but for different fields but for the same cause.the same cause.

““Clash of super Clash of super competent and competent and righteous personalities”righteous personalities”


John. E. LewisJohn. E. Lewis

Ownership /control basisOwnership /control basis Clinical basis Clinical basis Length of stay basisLength of stay basis


Bases for the classification of hospitalsBases for the classification of hospitals

GeneralGeneral. . HH SpecializedSpecialized. . HH RuralRural. . HH TeachingTeaching. . HH IsolationIsolation. . HH


Types of hospitalsTypes of hospitals

Providing care for the sick and injured.Providing care for the sick and injured. Prevention of disease and promotion of Prevention of disease and promotion of

health.health. Training of physicians, nurses and other Training of physicians, nurses and other

personnel.personnel. Advancement of research in medical Advancement of research in medical

fields.fields. Good return for the stake holders.Good return for the stake holders.


Functions of HospitalsFunctions of Hospitals

““Medicine looks likely to change Medicine looks likely to change more in the next 20 years than it has more in the next 20 years than it has in the last 200.”in the last 200.”British Medical Journal (11-11-99)British Medical Journal (11-11-99)

Major trends and issues Major trends and issues inin health care in the new era health care in the new era

““Remarkable gains in health, rapid Remarkable gains in health, rapid economic growth, and unprecedented economic growth, and unprecedented scientific advances – all legacies of scientific advances – all legacies of the 20th century – could lead us to a the 20th century – could lead us to a new era of human progress. The new era of human progress. The world enters the 21st century with world enters the 21st century with hope, but also with uncertainty.”hope, but also with uncertainty.”


Global Health: Hope and Uncertainty, Gro BrundtlandGlobal Health: Hope and Uncertainty, Gro Brundtland , ,Director General, WHO World Health Report, 1999Director General, WHO World Health Report, 1999::

Health care is a right Health care is a right and not a privilege. and not a privilege.

Without adequate Without adequate health care human health care human capital diminishes capital diminishes faster, productivity faster, productivity decreases and decreases and development becomes development becomes unachievable. unachievable.


Development

Health

Capital


Treatment PreventionTreatment Prevention

IllnessIllness WellnessWellness

Acute careAcute care Primary carePrimary care

InpatientInpatient OutpatientOutpatient

IndividualsIndividuals Populations Populations


Fragmented careFragmented care Managed care Managed care

Independent Independent Integrated Integrated institutions systemsinstitutions systems

ServiceService Continuum Continuum duplicationduplication of services of services

Traditional e-Health Traditional e-Health analogue Therapy analogue Therapy


network network

All these trends lead to:All these trends lead to:


Holistic Vision Holistic Vision

on Healthon Health

Holistic Vision on HealthHolistic Vision on Health

Health Promotional Vision

Community Based Medicine

Comprehensive Health Care Services

PreventiveCurative

Rehabilitative

Minimally Invasive Health Care


Patient Oriented Medical System

Electronic Care – e Care


Recruiting Highly Competent Medical Teams

Working at the Regional & Global Networks


High Quality Care and Best Practice Techniques

Highest Possible Return for Shareholders


Health HotelsHealth Hotels

Hospitals Health HotelsHospitals Health Hotels

Holistic Vision on Health

Paradigm Shift in Hospital Mgt.

Health HotelsHealth Hotels

Quality improvement

mechanisms integrated

Good leadership at all levels and open learning culture

Strong management systems & clinicalprocesses

Well developed infrastructure to support practice

Well trained staff, right skill mix, safe environment

Quality strategiesaligned to

organizationalgoals

ProfessionalismProfessionalism

Hospital management is a complex Hospital management is a complex process and requires special process and requires special knowledge and skills, it is a knowledge and skills, it is a professional task.professional task.


Oxford dictionary defines Oxford dictionary defines Professionalism as “the Professionalism as “the high standard that you high standard that you expect from a person expect from a person who is well trained in a who is well trained in a particular job”. Key particular job”. Key words “well trained in a words “well trained in a particular job”particular job”


A A precious statement by precious statement by Prophet Mohammad (PBUH): Prophet Mohammad (PBUH): When trust has been wasted, When trust has been wasted, you you can expect destruction. A can expect destruction. A sahabat seeks clarification: sahabat seeks clarification: “how can it be wasted?” “how can it be wasted?” Rasulullah (SWT) replied: “when Rasulullah (SWT) replied: “when a position is handed over to a position is handed over to those who are not in their field, those who are not in their field, you can expect destruction”.you can expect destruction”.


It is ultimately patient focused.It is ultimately patient focused. -Good outcome for patient care-Good outcome for patient care -Good practice for the doctors-Good practice for the doctors

-Hospital sustainability for growth-Hospital sustainability for growth-Incentive for hospital owners-Incentive for hospital owners

Require strong managerial traits.Require strong managerial traits. -Ability to do right things not just doing things right.-Ability to do right things not just doing things right. -Ultimate patient care is delivered -Ultimate patient care is delivered -Continuous improvement of knowledge and skill-Continuous improvement of knowledge and skill -Guiding, discussion, teaching, learning instead of -Guiding, discussion, teaching, learning instead of

just just giving instructions.giving instructions.

Professionalism in Hospital Professionalism in Hospital ManagementManagement


All these are accomplished All these are accomplished when there is health when there is health leadership. The key purposes leadership. The key purposes of leadership are to provide of leadership are to provide direction, gain commitment, direction, gain commitment, facilitate change and facilitate change and achieve results through the achieve results through the efficient, creative and efficient, creative and responsible deployment of responsible deployment of people and other resources.people and other resources.

Leadership is nothing except:Leadership is nothing except:

1- Creating a Vision1- Creating a Vision

2- Motivating employees towards the 2- Motivating employees towards the achievement of that Visionachievement of that Vision



All these are All these are accomplished when accomplished when there is an there is an attractive attractive vision vision and and well defined well defined missionmission..


Shoot for the moon. Shoot for the moon. Even if you miss, you'll Even if you miss, you'll land among the stars." land among the stars."

Daydream about your VisionDaydream about your Vision


Organization with a VisionOrganization with a VisionOrganization without a VisionOrganization without a Vision

Vision, Mission & ValuesVision, Mission & Values

Some Examples ofSome Examples of Vision, Mission & ValuesVision, Mission & Values

in Hospitalsin Hospitals

Mission StatementMission StatementWe will provide consistently excellent and accessible health services to all in We will provide consistently excellent and accessible health services to all in need of care regardless of status and ability to pay.need of care regardless of status and ability to pay.VisionVisionOur vision is to meet the health needs of the people of Boston and its Our vision is to meet the health needs of the people of Boston and its surrounding communities by providing high quality, comprehensive care to surrounding communities by providing high quality, comprehensive care to all, particularly mindful of the needs of the vulnerable populations through our all, particularly mindful of the needs of the vulnerable populations through our integrated delivery system, in an ethically and financially responsible manner.integrated delivery system, in an ethically and financially responsible manner.ValuesValuesRespect Respect We will serve our patients and their families, physicians, staff and We will serve our patients and their families, physicians, staff and communities with dignity.communities with dignity.Commitment Commitment We will integrate our public health, preventive, emergency and We will integrate our public health, preventive, emergency and rehabilitative programs with a full range of primary to tertiary medical rehabilitative programs with a full range of primary to tertiary medical service.service.Diversity Diversity We will serve the ever-changing needs of our urban and suburban We will serve the ever-changing needs of our urban and suburban populations, while honoring their ethnic, religious and cultural differences.populations, while honoring their ethnic, religious and cultural differences.Competence Competence We will apply a high degree of medical, nursing and technical We will apply a high degree of medical, nursing and technical management in a professional and accountable manner.management in a professional and accountable manner.Education Education We will collaborate with Boston University, its schools and other We will collaborate with Boston University, its schools and other institutions to support a premier learning environment for all members of our institutions to support a premier learning environment for all members of our community.community.Research Research We will conduct research that will lead to major improvements in We will conduct research that will lead to major improvements in health care and health status for all people, and further scientific advances in health care and health status for all people, and further scientific advances in medicine.medicine.CostCostEffectiveness Effectiveness We will develop and participate in community-based and We will develop and participate in community-based and managed- care programs that promote affordable, responsible and hig-quality managed- care programs that promote affordable, responsible and hig-quality health care.health care.

Boston Medical Center



KI's vision is to be Europe's leading KI's vision is to be Europe's leading medical university in the next five medical university in the next five yearsyears. .

Karolinska Medical Institute, Stockholm

Our Mission & Vision Our Mission & Vision Riverside Community Hospital Riverside Community Hospital is committed to the comprehensive delivery of high is committed to the comprehensive delivery of high quality healthcare to the residents of the Greater quality healthcare to the residents of the Greater Riverside area. It will achieve this goal by providing Riverside area. It will achieve this goal by providing and arranging a full continuum of care while seeking to and arranging a full continuum of care while seeking to maintain a sound financial position. Furthermore, maintain a sound financial position. Furthermore, Riverside Community Hospital is committed to the Riverside Community Hospital is committed to the healthcare needs of its community and will actively healthcare needs of its community and will actively facilitate and evaluate programs and services to facilitate and evaluate programs and services to address those needs and improve the overall health address those needs and improve the overall health status of the community.status of the community.

Respect for the Individual, Corporate Teamwork, Respect for the Individual, Corporate Teamwork, Customer Service, Integrity, Corporate & Professional Customer Service, Integrity, Corporate & Professional Growth, Financial Responsibility, Total AccountabilityGrowth, Financial Responsibility, Total AccountabilityRiverside Community Hospital, California


Mission Mission Sun Health is a non-profit healthcare Sun Health is a non-profit healthcare organization that exists to serve all ages with excellence organization that exists to serve all ages with excellence in medical care, wellness programs, research and in medical care, wellness programs, research and education. education.

Vision Vision Sun Health will be the healthcare network of Sun Health will be the healthcare network of choice, recognized for excellence in clinical care and choice, recognized for excellence in clinical care and quality relationships with employees and physicians. Sun quality relationships with employees and physicians. Sun Health is a non-profit, community-owned network of Health is a non-profit, community-owned network of healthcare services that provides world-class acute, long-healthcare services that provides world-class acute, long-term, residential and home-delivered healthcare and term, residential and home-delivered healthcare and related services to west Valley communities. Residents of related services to west Valley communities. Residents of all ages benefit from Sun Health's community-focused all ages benefit from Sun Health's community-focused continuum of care that ranges from obstetrics and continuum of care that ranges from obstetrics and newborn services to cardiology and orthopedics. newborn services to cardiology and orthopedics.

Sun Health, Arizona



MissionMission To improve the health of all we serve through community-To improve the health of all we serve through community-

owned health care services that set the standard for high-owned health care services that set the standard for high-quality compassionate care.quality compassionate care.

VisionVision To be preeminent in the communities we serve and To be preeminent in the communities we serve and

nationally recognized for our health care excellence. We will nationally recognized for our health care excellence. We will work together with our physicians to provide an accessible, work together with our physicians to provide an accessible, coordinated continuum of quality health care services.coordinated continuum of quality health care services.

ValuesValues Trust, respect and dignity reflect our responsibility to Trust, respect and dignity reflect our responsibility to

achieve health care excellence for our communities. We will achieve health care excellence for our communities. We will be recognized as the preeminent community-focused health be recognized as the preeminent community-focused health care organization in Florida and the leader in medicine care organization in Florida and the leader in medicine through our Centers of Excellence.through our Centers of Excellence.

Morton Plant Hospital, FL


Mayo's MissionMayo's Mission Mayo will provide the best care to Mayo will provide the best care to

every patient every day through every patient every day through integrated clinical practice, education integrated clinical practice, education and research.and research.

Primary ValuePrimary Value The needs of the patient come first.The needs of the patient come first.

Mayo Clinic, Rochester, MN

Our MissionOur Mission Providence Health SystemProvidence Health System continues the healing ministry continues the healing ministry

of Jesus in the world of today, with special concern for those of Jesus in the world of today, with special concern for those who are poor and vulnerable. Working with others in a spirit who are poor and vulnerable. Working with others in a spirit of loving service, we strive to meet the health needs of of loving service, we strive to meet the health needs of people as they journey through life.people as they journey through life.

Our mission is carried out by employees, volunteers, Our mission is carried out by employees, volunteers, physicians and others who work together in a spirit of physicians and others who work together in a spirit of service that reflects our core values. service that reflects our core values.

Our Core ValuesOur Core Values Compassion Compassion Caring for each person as part of our family.Caring for each person as part of our family. Justice Justice Working for a fair and equitable society.Working for a fair and equitable society. Respect Respect Affirming the God-given dignity and worth of each Affirming the God-given dignity and worth of each

person.person. ExcellenceExcellenceContinually improving all that we do.Continually improving all that we do. StewardshipStewardship

Wisely caring for and sharing human, environmental and Wisely caring for and sharing human, environmental and financial resources held in trust.financial resources held in trust.Providence Hospital, Anchorage - Alaska



OUR MISSIONOUR MISSIONPromoting a healthier QueenslandPromoting a healthier Queensland

OUR VISIONOUR VISIONLeaders in health – partners for lifeLeaders in health – partners for life

OUR VALUESOUR VALUESWe recognize that Queenslanders trust us to act We recognize that Queenslanders trust us to act in their interest at all times. To fulfill our mission in their interest at all times. To fulfill our mission and sustain this trust we share four core values: and sustain this trust we share four core values:

ProfessionalismProfessionalism TeamworkTeamwork Performance accountabilityPerformance accountability Quality and recognitionQuality and recognition Queensland, Australia


Mission StatementMission Statement To maintain and improve the health and To maintain and improve the health and

well-being of the people of South Australia well-being of the people of South Australia (and nearby states and territories) by:(and nearby states and territories) by:

providing a comprehensive range of high-providing a comprehensive range of high-quality, accessible hospital and related quality, accessible hospital and related health services health services

promoting the health of the general promoting the health of the general community and encouraging healthy community and encouraging healthy behaviour on the part of individuals behaviour on the part of individuals

encouraging and supporting teaching and encouraging and supporting teaching and research. research. Royal Adelaide Hospital, AustraliaRoyal Adelaide Hospital, Australia


MISSION STATEMENT MISSION STATEMENT We deliver quality care to every patient through comprehensive integrated clinical practice, We deliver quality care to every patient through comprehensive integrated clinical practice, innovation and lifelong learning. innovation and lifelong learning.

We are dedicated to meeting the needs of:We are dedicated to meeting the needs of: Our patientOur patient: excellent and cost-effective healthcare : excellent and cost-effective healthcare Our staffOur staff: continuing development and welfare : continuing development and welfare Our nationOur nation: partnership in promoting health : partnership in promoting health

OUR VISION OUR VISION To be a renowned organization at the leading edge of Medicine, providing quality healthcare to meet To be a renowned organization at the leading edge of Medicine, providing quality healthcare to meet our nation's aspirations. our nation's aspirations.

OUR CORE VALUES OUR CORE VALUES Commitment Commitment - dedicated to SGH and its mission, and upholding the highest professional integrity - dedicated to SGH and its mission, and upholding the highest professional integrity CollegialityCollegiality - looking beyond oneself and working in partnership with others; building trust through - looking beyond oneself and working in partnership with others; building trust through

openness and goodwill openness and goodwill CompassionCompassion - valuing and caring for every individual; being sensitive and attentive to their needs, - valuing and caring for every individual; being sensitive and attentive to their needs,

and responsive to these needs in a timely and appropriate manner; showing empathy in all and responsive to these needs in a timely and appropriate manner; showing empathy in all interactions with patients and colleagues interactions with patients and colleagues

RespectRespect - treating every individual with consideration and dignity - treating every individual with consideration and dignity Integrity & OpennessIntegrity & Openness - upholding firm principles and high standards; demonstrating a high level of - upholding firm principles and high standards; demonstrating a high level of

trust and honesty; being upfront and truthful in actions and words when dealing with people trust and honesty; being upfront and truthful in actions and words when dealing with people ProfessionalismProfessionalism - dedicating one's best knowledge and skills to assure best outcome and - dedicating one's best knowledge and skills to assure best outcome and

experience for patients and colleagues; staying professionally competent and continually seeking experience for patients and colleagues; staying professionally competent and continually seeking self-improvement and development. self-improvement and development.

OUR QUALITY COMMITMENT OUR QUALITY COMMITMENT "Best Outcome, Best Experience""Best Outcome, Best Experience"

Clinical Quality - Assure Best Outcomes Clinical Quality - Assure Best Outcomes Service Quality - Create Seamless Service ; Excel in Personalized Care Service Quality - Create Seamless Service ; Excel in Personalized Care

Singapore General Hospital


MissionMissionThe mission of the University Health System is to The mission of the University Health System is to promote the good health of the community by providing promote the good health of the community by providing the highest quality of care to both inpatients and the highest quality of care to both inpatients and outpatients; by teaching the next generation of health outpatients; by teaching the next generation of health professionals; and by supporting research thereby professionals; and by supporting research thereby advancing medical knowledge and improving the delivery advancing medical knowledge and improving the delivery of patient care. of patient care.

VisionVisionWe will continuously improve the health and well-being of We will continuously improve the health and well-being of the people of Bexar County, South Texas, and beyond.the people of Bexar County, South Texas, and beyond.

ValuesValues Our patients come first. We work as a team. We Our patients come first. We work as a team. We work for the community. We do everything with Respect work for the community. We do everything with Respect Dignity Sensitivity Trust We will be experts at our jobs. Dignity Sensitivity Trust We will be experts at our jobs. Education and research are important to excellent Education and research are important to excellent patient care.patient care.

University Health System, TXUniversity Health System, TX


Mission: Mission: To bring the full measure of human To bring the full measure of human knowledge, talent, and compassion to bear on the knowledge, talent, and compassion to bear on the healing of the sickness and injury and the healing of the sickness and injury and the advancement of health and wellness through advancement of health and wellness through preeminent programs in patient care, education, preeminent programs in patient care, education, and researchand research..

We value...We value... service to our patients and our communities service to our patients and our communities education and research education and research respect for our patients and for each other respect for our patients and for each other quality, efficiency, and cost effectiveness quality, efficiency, and cost effectiveness collaboration and caring collaboration and caring careful use of our resources careful use of our resources Vanderbilt University Medical Center, TN

Mission / Vision Mission / Vision

MissionMissionOur mission is life. Our mission is life.

VisionVisionOur vision is to appreciably enhance in a Our vision is to appreciably enhance in a proactive manner the healthcare status and proactive manner the healthcare status and related quality of life of the residents and related quality of life of the residents and communities we serve. communities we serve.

Mobile Infirmary Medical Center, AL



VISIONVISION To be the most customer-friendly leading edge tertiary To be the most customer-friendly leading edge tertiary hospital in the Asia-Pacific region. hospital in the Asia-Pacific region.

MISSIONMISSION To be a regional centre providing comprehensive To be a regional centre providing comprehensive tertiary hospital services in a friendly and caring tertiary hospital services in a friendly and caring environment. We achieve this through highly skilled environment. We achieve this through highly skilled staff, state-of-the-art technology and a dedication to staff, state-of-the-art technology and a dedication to consistent quality and continuous improvement. consistent quality and continuous improvement.

CORE VALUESCORE VALUES We We C A R EC A R E about You about You CC ustomer-friendly service ustomer-friendly service AA im for continuous improvement im for continuous improvement RR esponsive and competent staff esponsive and competent staff EE ffective and efficient care ffective and efficient care

Gleneagles Hospital, Singapore


Mission & ValuesMission & Values Our mission is to bring the healing ministry of Christ to all we serve. Our concern Our mission is to bring the healing ministry of Christ to all we serve. Our concern

for others, especially those in need, permeates every aspect of the life and work for others, especially those in need, permeates every aspect of the life and work of our services.of our services.

We are dedicated to providing the best possible health care, drawing on the We are dedicated to providing the best possible health care, drawing on the talents and creativity of our people and others who share our vision.talents and creativity of our people and others who share our vision.

We express our mission through our daily work in hospitals, ambulatory services We express our mission through our daily work in hospitals, ambulatory services and multi-disciplinary clinics, research institutes, aged care services, hospices, and multi-disciplinary clinics, research institutes, aged care services, hospices, outreach activities and in the home.outreach activities and in the home.

ValuesValues The values of the Sisters of Charity are the foundation of our mission. We will be The values of the Sisters of Charity are the foundation of our mission. We will be

guided by these values in our relationships with the people we serve and our guided by these values in our relationships with the people we serve and our partners. In all our activities we strive to demonstrate:partners. In all our activities we strive to demonstrate:

CompassionCompassionAccepting people as they are, bringing to each the love and tenderness of Christ. Accepting people as they are, bringing to each the love and tenderness of Christ.

JusticeJusticeActing with integrity and respecting the rights of all.Acting with integrity and respecting the rights of all.

Human DignityHuman DignityRespecting the uniqueness of each person created in the image and likeness of Respecting the uniqueness of each person created in the image and likeness of God. God.

ExcellenceExcellenceExcelling in all aspects of our healing ministry.Excelling in all aspects of our healing ministry.

UnityUnityCreating a community characterized by harmony and collaboration. Creating a community characterized by harmony and collaboration. St. Vincent's Health, Melbourne


Brookwood Medical Center

Vision:Vision: To create the health care delivery system of value for To create the health care delivery system of value for

the 21st century.the 21st century. MissionMission:: To build for our patients; with our physicians, To build for our patients; with our physicians,

employees and Tenet;employees and Tenet;a high quality, cost effective, appropriately a high quality, cost effective, appropriately coordinated health carecoordinated health caredelivery system in our targeted service areas which delivery system in our targeted service areas which provides the greatest potential long term viability and provides the greatest potential long term viability and growth.growth.

Values:Values: Foster TrustFoster Trust

Focus on PeopleFocus on PeopleEnhance ValueEnhance ValueChange through InnovationChange through InnovationLead through PartnershipLead through Partnership

Our MissionOur Mission We are committed to health and healing through We are committed to health and healing through

excellence, compassionate care and reverence for the excellence, compassionate care and reverence for the spirituality of each person.spirituality of each person.

Our Core ValuesOur Core Values RespectRespect

We honor the worth and dignity of those we serve and with We honor the worth and dignity of those we serve and with whom we work.whom we work.

IntegrityIntegrityWe are faithful, trustworthy and just.We are faithful, trustworthy and just.

ServiceServiceWe reach out to the community, especially those most in We reach out to the community, especially those most in need.need.

LeadershipLeadershipWe encourage initiative, creativity, learning and research.We encourage initiative, creativity, learning and research.

StewardshipStewardshipWe care for and strengthen resources entrusted to us.We care for and strengthen resources entrusted to us.www.stfranciscare.org


Our Mission:Our Mission:Provide quality care that will improve the health of those we Provide quality care that will improve the health of those we serveserve

Our Vision:Our Vision:Be the best hospital in Alabama and nationally recognized for Be the best hospital in Alabama and nationally recognized for excellenceexcellence

Our Values:Our Values: Integrity:Integrity: being consistent, honest and fair in everything we being consistent, honest and fair in everything we

do do Excellence:Excellence: exceeding the standards in service, clinical and exceeding the standards in service, clinical and

financial performance financial performance Innovation:Innovation: promoting creativity to enhance patient care promoting creativity to enhance patient care

and organization performance through a team environment and organization performance through a team environment Accountability:Accountability: taking responsibility and ownership for our taking responsibility and ownership for our

actions and their outcomes actions and their outcomes Compassion:Compassion: awareness of the needs of others awareness of the needs of others Safety:Safety: eliminating or minimizing potential harm to our eliminating or minimizing potential harm to our

patients, visitors, physicians and employees patients, visitors, physicians and employees www.huntsvillehospital.org


Vision StatementVision Statement The UAB Health System will enhance its role as a The UAB Health System will enhance its role as a

preeminent and well-integrated clinical enterprise, preeminent and well-integrated clinical enterprise, recognized as a leader in the advancement of medical recognized as a leader in the advancement of medical science and the delivery of health-related services. science and the delivery of health-related services. With the School of Medicine, the Health System will With the School of Medicine, the Health System will create highly innovative, well-coordinated create highly innovative, well-coordinated interdisciplinary services and partnering relationships interdisciplinary services and partnering relationships that serve as a model for health education and service that serve as a model for health education and service delivery.delivery.

Mission StatementMission Statement To improve the health and well-being of society, To improve the health and well-being of society,

particularly the citizens of Alabama, by providing particularly the citizens of Alabama, by providing innovative health services of exceptional value, a innovative health services of exceptional value, a superior environment for the education of health superior environment for the education of health professionals, and support for research that advances professionals, and support for research that advances medical science.medical science.

University of Alabama at Birmingham Health System


Maricopa Medical Center, Arizona


VisionVision

To dramatically enhance the health and wellness of the community To dramatically enhance the health and wellness of the community we serve. we serve.

MissionMission

To provide a full spectrum of high quality, wellness oriented To provide a full spectrum of high quality, wellness oriented healthcare in an organized, cost sensitive and customer oriented healthcare in an organized, cost sensitive and customer oriented academic environment. academic environment.

ValuesValues Respect for people and property. Respect for people and property. Maintain dignity of the patient. Maintain dignity of the patient. Service to the customer. Service to the customer. Commitment to personal integrity. Commitment to personal integrity. Pursuit of excellence. Pursuit of excellence. Fiscal responsibility. Fiscal responsibility.

Catholic Healthcare West and StCatholic Healthcare West and St. . Joseph's Medical Center are committed to Joseph's Medical Center are committed to furthering the healing ministry of Jesus, and to providing highfurthering the healing ministry of Jesus, and to providing high--quality, affordable quality, affordable healthcare to the communities we servehealthcare to the communities we serve..

Our Mission Our Mission Catholic Healthcare West and our Sponsoring Congregations are committed to Catholic Healthcare West and our Sponsoring Congregations are committed to

furthering the healing ministry of Jesus. We dedicate our resources to:furthering the healing ministry of Jesus. We dedicate our resources to: Delivering compassionate, high-quality, affordable health services; Delivering compassionate, high-quality, affordable health services; Serving and advocating for our sisters and brothers who are poor and Serving and advocating for our sisters and brothers who are poor and

disenfranchised; and disenfranchised; and Partnering with others in the community to improve the quality of life. Partnering with others in the community to improve the quality of life. Our VisionOur Vision

A growing and diversified health care ministry distinguished by excellent quality A growing and diversified health care ministry distinguished by excellent quality and committed to expanding access to those in need.and committed to expanding access to those in need.

Our ValuesOur ValuesCatholic Healthcare West is committed to providing high-quality, affordable health Catholic Healthcare West is committed to providing high-quality, affordable health care to the communities we serve. Above all else we value:care to the communities we serve. Above all else we value:

Dignity - Respecting the inherent value and worth of each person. Dignity - Respecting the inherent value and worth of each person. Collaboration - Working together with people who support common values and Collaboration - Working together with people who support common values and

vision to achieve shared goals. vision to achieve shared goals. Justice - Advocating for social change and acting in ways that promote respect for Justice - Advocating for social change and acting in ways that promote respect for

all persons and demonstrate compassion for our sisters and brothers who are all persons and demonstrate compassion for our sisters and brothers who are powerless. powerless.

Stewardship - Cultivating the resources entrusted to us to promote healing and Stewardship - Cultivating the resources entrusted to us to promote healing and wholeness. wholeness.

Excellence - Exceeding expectations through teamwork and innovation. Excellence - Exceeding expectations through teamwork and innovation.


MISSIONMISSION BAPTIST HEALTH exists to provide quality patient-centered BAPTIST HEALTH exists to provide quality patient-centered services, promote and protect the voluntary not-for-profit services, promote and protect the voluntary not-for-profit healthcare system, provide quality health education and respond healthcare system, provide quality health education and respond to the changing needs of the citizens of Arkansas with Christian to the changing needs of the citizens of Arkansas with Christian compassion and personal concern consistent with our charitable compassion and personal concern consistent with our charitable purpose. purpose.

VALUESVALUESIn fulfilling our mission, we place special emphasis on the values In fulfilling our mission, we place special emphasis on the values of: of:

- service - honesty - respect - stewardship - performance- service - honesty - respect - stewardship - performance VISIONVISION

Shared Christian values of service, honesty, respect, stewardship, Shared Christian values of service, honesty, respect, stewardship, and performance, combined with a commitment to customer and performance, combined with a commitment to customer satisfaction through continuous improvement, allows BAPTIST satisfaction through continuous improvement, allows BAPTIST HEALTH to unite Physicians, Nurses, Employees, Technology and HEALTH to unite Physicians, Nurses, Employees, Technology and Access into the most comprehensive healthcare provider, Access into the most comprehensive healthcare provider, delivering total health services to the citizens of Arkansas. Serving delivering total health services to the citizens of Arkansas. Serving the spiritual, emotional and physical needs of patients from the the spiritual, emotional and physical needs of patients from the inception of life to support at life's end means compassionately inception of life to support at life's end means compassionately providing total health from prevention to long-term care. providing total health from prevention to long-term care. BAPTIST Hospital, Arkansas


Drew Memorial Hospital will be the Drew Memorial Hospital will be the provider of choice for excellent provider of choice for excellent healthcare and wellness services in healthcare and wellness services in South ArkansasSouth Arkansas..


St. Edward Hospital, Arkansas


Our MissionOur Mission Rooted in the mission of Jesus and the healing ministry of the Rooted in the mission of Jesus and the healing ministry of the

Church, and faithful to Catherine McAuley's service tradition Church, and faithful to Catherine McAuley's service tradition marked by justice, excellence, stewardship and respect for the marked by justice, excellence, stewardship and respect for the dignity of each person, St. Edward Mercy implements and dignity of each person, St. Edward Mercy implements and advocates innovative health and quality of life of communities advocates innovative health and quality of life of communities served, with particular concern for people who are economically served, with particular concern for people who are economically poor.poor.

Our VisionOur Vision As a people entrusted with the healing ministry of the Catholic As a people entrusted with the healing ministry of the Catholic

Church, we will make a significant impact on the health and Church, we will make a significant impact on the health and well-being of the communities we serve. To achieve this, we willwell-being of the communities we serve. To achieve this, we will

Strive to ensure access to all by working with others to develop Strive to ensure access to all by working with others to develop a complete and operationally effective range of health and a complete and operationally effective range of health and social servicesocial service

Excel in the delivery, management and measurement of service Excel in the delivery, management and measurement of service and clinical quality, andand clinical quality, and

Implement innovative and integrated health care delivery Implement innovative and integrated health care delivery modelsmodels

Convenient, Quality HealthcareConvenient, Quality HealthcareSummit Medical Center's mission is Summit Medical Center's mission is to be the health care provider of to be the health care provider of choice and healthcare employer of choice and healthcare employer of choice in our community while choice in our community while providing quality, convenient care in providing quality, convenient care in a cost-effective, ethical manner.a cost-effective, ethical manner.

Summit Medical Center, Arkansas


MISSION STATEMENTMISSION STATEMENT The Mission of San Francisco General Hospital is to deliver The Mission of San Francisco General Hospital is to deliver

humanistic, cost-effective, and culturally competent health humanistic, cost-effective, and culturally competent health services to the residents of the City and County of San Francisco services to the residents of the City and County of San Francisco by:by:

Providing access for all residents by eliminating financial, Providing access for all residents by eliminating financial, linguistic, physical, and operation barriers;linguistic, physical, and operation barriers;

Providing quality services that treat illness, promoting and Providing quality services that treat illness, promoting and sustaining wellness, and preventing the spread of disease, injury sustaining wellness, and preventing the spread of disease, injury and disability;and disability;

Participating in and supporting training and research;Participating in and supporting training and research; The commitment to community involvement in healthcare needs The commitment to community involvement in healthcare needs VISION STATEMENTVISION STATEMENT ““To be the Best Public Hospital in the Country.”To be the Best Public Hospital in the Country.” VALUE STATEMENTVALUE STATEMENT Our goal is to promote access to services, quality of care, patient Our goal is to promote access to services, quality of care, patient

safety, customer satisfaction, staff morale, resource management, safety, customer satisfaction, staff morale, resource management, effective partnership, and academic excellence.effective partnership, and academic excellence.

San Francisco General Hospital


Our Vision Our Vision To be a provider of choice and the To be a provider of choice and the center of health care services for the center of health care services for the community. community.

Our Mission Our Mission To be a general acute care To be a general acute care hospital; to provide quality and personalized hospital; to provide quality and personalized care; to attract and sustain outstanding care; to attract and sustain outstanding physicians, employees and volunteers; to grow physicians, employees and volunteers; to grow consistent with community need and financial consistent with community need and financial feasibility; to remain financially stable; and to feasibility; to remain financially stable; and to be an effective health care district. be an effective health care district.

Our Values Our Values Access, Dignity, Community Access, Dignity, Community Leadership, Integrity, Community Resource Leadership, Integrity, Community Resource

Alameda Hospital, California


Mission StatementMission Statement

"We enhance the health and well being of "We enhance the health and well being of people people in the communities we serve through in the communities we serve through compassion compassion and excellence."and excellence."

Alta Bates Summit Medical Center offers Alta Bates Summit Medical Center offers comprehensive services designed to meet the comprehensive services designed to meet the health care needs of the diverse communities health care needs of the diverse communities of the greater East Bay Area.of the greater East Bay Area.

Alta Bates Summit Medical Center is a community Alta Bates Summit Medical Center is a community based and not-for-profit organization.based and not-for-profit organization.

Alta Bates Summit Medical Center, California


Catholic Healthcare West and St. Mary Medical Center, California


Our Mission Our Mission Catholic Healthcare West and our Sponsoring Congregations are committed Catholic Healthcare West and our Sponsoring Congregations are committed

to furthering the healing ministry of Jesus. We dedicate our resources to:to furthering the healing ministry of Jesus. We dedicate our resources to: Delivering compassionate, high-quality, affordable health services; Delivering compassionate, high-quality, affordable health services; Serving and advocating for our sisters and brothers who are poor and Serving and advocating for our sisters and brothers who are poor and

disenfranchised; and disenfranchised; and Partnering with others in the community to improve the quality of life. Partnering with others in the community to improve the quality of life. Our VisionOur Vision

A growing and diversified health care ministry distinguished by excellent A growing and diversified health care ministry distinguished by excellent quality and committed to expanding access to those in need.quality and committed to expanding access to those in need.

Our ValuesOur ValuesCatholic Healthcare West is committed to providing high-quality, affordable Catholic Healthcare West is committed to providing high-quality, affordable health care to the communities we serve. Above all else we value:health care to the communities we serve. Above all else we value:

Dignity - Respecting the inherent value and worth of each person. Dignity - Respecting the inherent value and worth of each person. Collaboration - Working together with people who support common values Collaboration - Working together with people who support common values

and vision to achieve shared goals. and vision to achieve shared goals. Justice - Advocating for social change and acting in ways that promote Justice - Advocating for social change and acting in ways that promote

respect for all persons and demonstrate compassion for our sisters and respect for all persons and demonstrate compassion for our sisters and brothers who are powerless. brothers who are powerless.

Stewardship - Cultivating the resources entrusted to us to promote healing Stewardship - Cultivating the resources entrusted to us to promote healing and wholeness. and wholeness.

Excellence - Exceeding expectations through teamwork and innovation. Excellence - Exceeding expectations through teamwork and innovation.

Objective:Objective: To Provide a dynamic organization that is To Provide a dynamic organization that is

able to meet the challenge of delivering able to meet the challenge of delivering excellent healthcare. To employ the best and excellent healthcare. To employ the best and brightest men and women for our caring brightest men and women for our caring teamteam

Philosophy:Philosophy: Our staff believes that providing excellent Our staff believes that providing excellent

healthcare is the key to success. Through fair healthcare is the key to success. Through fair and sound management, we work together and sound management, we work together to bring out the best is each other.to bring out the best is each other.

Antelope Valley Hospital, California


MissionMission“To improve the health of our community through “To improve the health of our community through compassion and excellence in healthcare compassion and excellence in healthcare services.”services.”VisionVision“To create the ideal healthcare environment “To create the ideal healthcare environment to surpass community expectations.”to surpass community expectations.”

ValuesValues Integrity Trust & Respect Accountability Integrity Trust & Respect Accountability TeamworkTeamwork Clinical Competence & Quality Compassionate Clinical Competence & Quality Compassionate CareCare Henry Mayo Newhall Memorial Hospital, California


Mills-Peninsula VisionMills-Peninsula Vision Mills-Peninsula Health Services will take the initiative to meet or exceed the Mills-Peninsula Health Services will take the initiative to meet or exceed the

realistic expectations of all our customers (patients, physicians, payers). This will realistic expectations of all our customers (patients, physicians, payers). This will be achieved by providing a competent, attentive, respectful and efficient team of be achieved by providing a competent, attentive, respectful and efficient team of employees, physicians and managers whose primary focus is on the patient. employees, physicians and managers whose primary focus is on the patient. Through continuous improvement and living our values, our mission will be Through continuous improvement and living our values, our mission will be achieved.achieved.

Mills-Peninsula ValuesMills-Peninsula Values Mills-Peninsula is committed to creating an environment in which individuals' Mills-Peninsula is committed to creating an environment in which individuals'

(patients, physicians and employees) differences are acknowledged, understood, (patients, physicians and employees) differences are acknowledged, understood, accepted and responded to with sensitivity. accepted and responded to with sensitivity.

As an employer, Mills-Peninsula will continually strive to create an environment in As an employer, Mills-Peninsula will continually strive to create an environment in which employees and physicians can develop their potential for work satisfaction which employees and physicians can develop their potential for work satisfaction and contribution to the organization and community. and contribution to the organization and community.

Mills-Peninsula will be known by the following characteristics:Mills-Peninsula will be known by the following characteristics: CCulturally Awareulturally Aware of the different values, traditions, languages, lifestyles and of the different values, traditions, languages, lifestyles and

expectations of our patients and fellow employees.expectations of our patients and fellow employees. AAttentive ttentive to the medical and personal needs of our patients, their families and to the medical and personal needs of our patients, their families and

our co-workers.our co-workers. RRespectfulespectful of the individual and alternative modes of treatment and healing; and of the individual and alternative modes of treatment and healing; and

treat all individuals with dignity and fairness. Communication is open, honest and treat all individuals with dignity and fairness. Communication is open, honest and based upon the interest level of the individual.based upon the interest level of the individual.

EEmpatheticmpathetic to others' experiences, conditions and healing processes. to others' experiences, conditions and healing processes.

Mills-Peninsula Health Services, California


Our Mission:Our Mission: Provide high quality, cost-effective medical care to all Provide high quality, cost-effective medical care to all

residents of Santa Clara County regardless of their residents of Santa Clara County regardless of their ability to pay.ability to pay.

Make available a wide range of inpatient, outpatient, Make available a wide range of inpatient, outpatient, and emergency services within resource constraints.and emergency services within resource constraints.

Maintain an environment within which the needs of our Maintain an environment within which the needs of our patients are paramount and where patients, their patients are paramount and where patients, their families and all our visitors are treated in a families and all our visitors are treated in a compassionate, supportive, friendly, and dignified compassionate, supportive, friendly, and dignified manner.manner.

Support a setting within which quality medical Support a setting within which quality medical education and professional training are conducted for education and professional training are conducted for the welfare and benefit of our patients and community.the welfare and benefit of our patients and community.

Sustain a workplace which recognizes and appreciates Sustain a workplace which recognizes and appreciates our employees and allows employees to realize their full our employees and allows employees to realize their full work potential.work potential. Santa Clara Valley Medical Center, California


Organizational Values Organizational Values At Santa Clara Valley Medical Center we conduct ourselves and provide services from the following At Santa Clara Valley Medical Center we conduct ourselves and provide services from the following

fundamental values that are at the heart of who we are.fundamental values that are at the heart of who we are. PATIENTS are the PRIORITYPATIENTS are the PRIORITY We provide quality treatment.We provide quality treatment. We uphold the dignity of our patients and treat them with respect and compassion.We uphold the dignity of our patients and treat them with respect and compassion. We incorporate the goals of our patients and families into the care we provide.We incorporate the goals of our patients and families into the care we provide. ONE TEAM WORKING TOGETHERONE TEAM WORKING TOGETHER Management and staff are in partnership to fulfill the goals of the organization.Management and staff are in partnership to fulfill the goals of the organization. We demonstrate mutual respect, trust, and support.We demonstrate mutual respect, trust, and support. Our communication is effective and reflects honesty, sensitivity and integrity.Our communication is effective and reflects honesty, sensitivity and integrity. We hold ourselves, individually and together, accountable for our actions and job performance.We hold ourselves, individually and together, accountable for our actions and job performance. We recognize, value, and acknowledge each other's unique contributions and accomplishments, and We recognize, value, and acknowledge each other's unique contributions and accomplishments, and

support each other as equals.support each other as equals. We give constructive feedback and encouragement.We give constructive feedback and encouragement. We appreciate our diversity.We appreciate our diversity. PROFESSIONAL COMPETENCE and EXCELLENCEPROFESSIONAL COMPETENCE and EXCELLENCE We are a well-trained, competent workforce striving to provide excellent services.We are a well-trained, competent workforce striving to provide excellent services. We are empowered to continue our personal and professional growth and effectiveness.We are empowered to continue our personal and professional growth and effectiveness. USER-FRIENDLY PHYSICAL ENVIRONMENTUSER-FRIENDLY PHYSICAL ENVIRONMENT We provide safe, clean, inviting and accessible facilities.We provide safe, clean, inviting and accessible facilities. Employees and volunteers have the equipment and supplies needed to support our work.Employees and volunteers have the equipment and supplies needed to support our work. RESPONSIBILITY for RESOURCESRESPONSIBILITY for RESOURCES We utilize our resources responsibly and ensure our financial health to effectively fulfill our mission.We utilize our resources responsibly and ensure our financial health to effectively fulfill our mission. We actively seek out and obtain new sources of funding and resources.We actively seek out and obtain new sources of funding and resources. RESPONSIBILITY to the COMMUNITYRESPONSIBILITY to the COMMUNITY We are a critical resource for the whole community.We are a critical resource for the whole community. We create and maintain a respected reputation and positive image in the community.We create and maintain a respected reputation and positive image in the community. We are perceived as a trusted partner and dependable community resource.We are perceived as a trusted partner and dependable community resource. "Dedicated to the health of the whole community.""Dedicated to the health of the whole community."

Santa Clara Valley Medical Center, California


Our Mission:Our Mission: Our mission is a healthy community, one person at a Our mission is a healthy community, one person at a

time.time.

Our Vision:Our Vision: Our vision is to be the regional leader for excellence in Our vision is to be the regional leader for excellence in

personalized care and healing.personalized care and healing.

Our Shared Values: Our Shared Values: Healthy, healing environmentHealthy, healing environment ExcellenceExcellence AccountabilityAccountability RespectRespect Trust and TeamworkTrust and Teamwork Valley View Hospital, Colorado


Mission, Vision and ValuesMission, Vision and Values Mission StatementMission Statement To continuously improve the health of those we are privileged to care for and To continuously improve the health of those we are privileged to care for and

serve.serve. Vision StatementVision Statement By year 2010, the Tri-City Healthcare District will achieve top quartile of By year 2010, the Tri-City Healthcare District will achieve top quartile of

California Hospitals for patient, physician and employee satisfaction, while California Hospitals for patient, physician and employee satisfaction, while maintaining financial viability.maintaining financial viability.

Values StatementValues Statement Our values shape our organizational culture and guide our interactions with our Our values shape our organizational culture and guide our interactions with our

customers and with the communities that we are privileged to serve.customers and with the communities that we are privileged to serve. QualityQuality - We strive to continuously improve our work processes and the - We strive to continuously improve our work processes and the

interactions between people so that we can achieve higher levels of measurable interactions between people so that we can achieve higher levels of measurable outcomes and satisfaction from our customers’ perspective. outcomes and satisfaction from our customers’ perspective.

ServiceService - Our respect and compassion for people causes us to strive for - Our respect and compassion for people causes us to strive for excellence in all of the services that we provide. We recognize that consistently excellence in all of the services that we provide. We recognize that consistently achieving ever-higher levels of satisfaction is difficult and will require an enduing achieving ever-higher levels of satisfaction is difficult and will require an enduing commitment.commitment.

Work EnvironmentWork Environment - We seek to foster a collaborative work environment, where - We seek to foster a collaborative work environment, where dedicated responsible professionals are respected and have a meaningful voice dedicated responsible professionals are respected and have a meaningful voice with which to participate. with which to participate.

CommunityCommunity - We are involved and engaged members of the community who - We are involved and engaged members of the community who believe in being held accountable for our corporate and social responsiveness.believe in being held accountable for our corporate and social responsiveness.

Tri-City Hospital, California


Stanford Hospital, California


A Commitment to ExcellenceA Commitment to Excellence Excellent QualityExcellent Quality Excellent ServiceExcellent Service Excellent Financial Strength to Support Our MissionExcellent Financial Strength to Support Our Mission

Our MissionOur Mission For the benefit of our patients and the larger community, the mission of For the benefit of our patients and the larger community, the mission of

Stanford Hospital & Clinics is:Stanford Hospital & Clinics is: To Care To Care To Educate To Educate To DiscoverTo Discover

What We Expect of Ourselves and OthersWhat We Expect of Ourselves and Others Respect – Consideration and appreciation of everyone Respect – Consideration and appreciation of everyone Honesty – Truthfulness and sincerity in everything we do Honesty – Truthfulness and sincerity in everything we do Compassion – Kindness and caring for everyone Compassion – Kindness and caring for everyone Teamwork – Working together with the spirit of cooperation, active Teamwork – Working together with the spirit of cooperation, active

participation, and individual initiative participation, and individual initiative Excellence – Commitment to doing our best at all timesExcellence – Commitment to doing our best at all times

Valley Health System Mission StatementValley Health System Mission Statement "Valley Health system is committed to "Valley Health system is committed to

improving the health and quality of life in our improving the health and quality of life in our communities with care, compassion and communities with care, compassion and respect.“respect.“

Valley Health System Shared ValuesValley Health System Shared Values VVisionision

HHonestyonestySService ervice CCompassionompassionAAccountabilityccountabilityRRespectespectEEconomic conomic RResponsibilityesponsibilitySSafetyafety

Valley Health System, Hemet, California


Denver Hospital


Denver Health is an integrated, efficient, high-quality health Denver Health is an integrated, efficient, high-quality health care system serving as a model for other safety net care system serving as a model for other safety net institutions across the nation.institutions across the nation.

Our mission is to:Our mission is to: Provide access to the highest quality health care, whether Provide access to the highest quality health care, whether

for prevention, or acute and chronic diseases; for prevention, or acute and chronic diseases; Provide life-saving emergency medicine and trauma Provide life-saving emergency medicine and trauma

services to Denver and the Rocky Mountain region; services to Denver and the Rocky Mountain region; Fulfill public health functions as dictated by the Denver Fulfill public health functions as dictated by the Denver

Charter and the needs of the citizens of Denver; Charter and the needs of the citizens of Denver; Provide health education for patients; Provide health education for patients; Participate in the education of the next generation of health Participate in the education of the next generation of health

care professionals; and care professionals; and Engage in research, which enhances our ability to meet the Engage in research, which enhances our ability to meet the

health care needs of Denver Health system patients.health care needs of Denver Health system patients.

MissionMission To foster healing and health for the people and communities we To foster healing and health for the people and communities we

serve.serve. VisionVision To be recognized as best in the nation as measured by patients’ To be recognized as best in the nation as measured by patients’

safety, their satisfaction, employee and physician engagement, safety, their satisfaction, employee and physician engagement, clinical excellence, and value.clinical excellence, and value.

The Exempla Way:The Exempla Way: IntegrityIntegrity doing the right thingdoing the right thing Welcoming SpiritWelcoming Spirit making all feel at homemaking all feel at home PartnershipPartnership together and with patients, families, community; with physicians, together and with patients, families, community; with physicians,

providers, payersproviders, payers PridePride doing good work and making healthcare betterdoing good work and making healthcare better Good HumorGood Humor enjoying one another and our workenjoying one another and our work

Exempla Hospital Net, Colorado


Mission & ValuesMission & Values Centura Health is a nonprofit, faith-based health Centura Health is a nonprofit, faith-based health

care system dedicated to improving the lives of the care system dedicated to improving the lives of the people in our communities. We are made up of more people in our communities. We are made up of more than 12,000 associates, each of whom is committed than 12,000 associates, each of whom is committed to the healing ministry of Christ to care for those in to the healing ministry of Christ to care for those in need, particularly the sick, the injured and the need, particularly the sick, the injured and the elderly. elderly.

Mission Statement Mission Statement We extend the healing ministry of Christ by caring We extend the healing ministry of Christ by caring

for those who are ill and by nurturing the health of for those who are ill and by nurturing the health of the people in our communities. the people in our communities.

Vision StatementVision Statement Centura Health will fulfill a covenant of caring for our Centura Health will fulfill a covenant of caring for our

communities with excellence and integrity to communities with excellence and integrity to become their partner for life. become their partner for life.

Centura Health, Colorado


Our MissionOur Mission Saint Raphael's caring mission is to improve the Saint Raphael's caring mission is to improve the

health status of our community by providing a health status of our community by providing a comprehensive range of quality healthcare comprehensive range of quality healthcare services. As a Catholic healthcare system services. As a Catholic healthcare system sponsored by the Sisters of Charity of Saint sponsored by the Sisters of Charity of Saint Elizabeth, we continue the healing ministry of Jesus Elizabeth, we continue the healing ministry of Jesus Christ by stewarding our resources according to the Christ by stewarding our resources according to the principles of dignity, charity and justice. We principles of dignity, charity and justice. We collaborate with all who share our values, our vision collaborate with all who share our values, our vision for better health for each individual, and our special for better health for each individual, and our special concern for the underserved, the poor and the concern for the underserved, the poor and the elderly. elderly. Saint Raphael Hospital, Connecticut


Patient CarePatient CareTo provide sensitive, high quality, cost effective health care services To provide sensitive, high quality, cost effective health care services to all patients, regardless of ability to pay.to all patients, regardless of ability to pay.

TeachingTeachingTo be the primary teaching hospital for the Yale University School of To be the primary teaching hospital for the Yale University School of Medicine and offer training opportunities for nurses and allied health Medicine and offer training opportunities for nurses and allied health care professionals.care professionals.

ResearchResearchTo provide the setting for ongoing clinical research that helps bring To provide the setting for ongoing clinical research that helps bring medical advances from the laboratory to the patient's bedside.medical advances from the laboratory to the patient's bedside.

CORE CORE General Clinical Research Center, Yale School of Medicine General Clinical Research Center, Yale School of Medicine Community ServiceCommunity Service

To serve the community as a public health advocate and provide To serve the community as a public health advocate and provide support and services which respond to the area's health care needs support and services which respond to the area's health care needs through health education, health promotion and access to care.through health education, health promotion and access to care.

Historical Photo GalleryHistorical Photo GalleryA gallery of annotated illustrations and photographs tracing the A gallery of annotated illustrations and photographs tracing the history of Yale-New Haven Hospital from its beginnings in 1826 to history of Yale-New Haven Hospital from its beginnings in 1826 to the present.the present.

Yale-New Haven Hospital's Missions


Our goalOur goalWe aim to provide We aim to provide a high-quality a high-quality service tailored to service tailored to the needs of our the needs of our local population local population complementing complementing the services the services offered by our offered by our health and social health and social care partners. care partners.

Ealing Hospital, Middlesex, UK


Our MissionOur Mission The mission of Wishard Health Services is to: Advocate, The mission of Wishard Health Services is to: Advocate,

Care, Teach, Serve, with a special emphasis on the Care, Teach, Serve, with a special emphasis on the vulnerable populations of Marion County.vulnerable populations of Marion County.

Our VisionOur Vision Wishard Health Services will be the provider of choice for all Wishard Health Services will be the provider of choice for all

people of Marion County while strengthening our people of Marion County while strengthening our commitment to the needs of the underserved.commitment to the needs of the underserved.

Our ValuesOur Values We respect all people. We respect all people. We give excellent service. We give excellent service. We work with integrity. We work with integrity. We provide superior quality healthcare and emphasize We provide superior quality healthcare and emphasize

patient safety. patient safety. We are always learning and developing. We are always learning and developing. We are good stewards of our resources. We are good stewards of our resources.

Wishard Health Services, Indianapolis


Beebe Medical Center, Delaware


OUR MISSIONOUR MISSION Our mission is to encourage healthy living, prevent illness, Our mission is to encourage healthy living, prevent illness,

and restore optimal health with the people residing, and restore optimal health with the people residing, working, working, or visiting the communities we serve. or visiting the communities we serve.

OUR VISIONOUR VISIONBeebe Medical Center will be a community-based healthcare Beebe Medical Center will be a community-based healthcare system committed to providing high-quality, cost-effective system committed to providing high-quality, cost-effective healthcare. healthcare.

OUR VALUESOUR VALUES Respect for the individual Respect for the individual Patient/Customer satisfaction Patient/Customer satisfaction Commitment to quality Commitment to quality Personal responsibility Personal responsibility Financial responsibility Financial responsibility Teamwork Teamwork Integrity Integrity

Our MissionOur MissionThe mission of Baptist Health is to improve the health and well-The mission of Baptist Health is to improve the health and well-being of individuals, and to promote the sanctity and preservation being of individuals, and to promote the sanctity and preservation of life, in the communities we serve. Baptist Health is a faith-based of life, in the communities we serve. Baptist Health is a faith-based organization guided by the spirit of Jesus Christ and the Judeo-organization guided by the spirit of Jesus Christ and the Judeo-Christian ethic. We are committed to maintaining the highest Christian ethic. We are committed to maintaining the highest standards of clinical and service excellence, rooted in utmost standards of clinical and service excellence, rooted in utmost integrity and moral practice. Consistent with its spiritual integrity and moral practice. Consistent with its spiritual foundation, Baptist Health is dedicated to providing high-quality, foundation, Baptist Health is dedicated to providing high-quality, cost-effective, compassionate healthcare services to all, regardless cost-effective, compassionate healthcare services to all, regardless of religion, creed, race or national origin, including, as permitted of religion, creed, race or national origin, including, as permitted by its resources, charity care to those in need. by its resources, charity care to those in need.

Our Guiding PrincipleOur Guiding PrincipleThrough our compassionate healthcare services, we seek to reveal Through our compassionate healthcare services, we seek to reveal the healing presence of God. the healing presence of God.

Our VisionOur VisionBaptist Health will be the pre-eminent healthcare provider in the Baptist Health will be the pre-eminent healthcare provider in the communities we serve: the organization that people instinctively communities we serve: the organization that people instinctively turn to for their healthcare needs. Baptist Health and its physicians turn to for their healthcare needs. Baptist Health and its physicians will offer a broad range of services with superior clinical outcomes, will offer a broad range of services with superior clinical outcomes, and attain the highest levels of patient satisfaction through the and attain the highest levels of patient satisfaction through the high quality and compassionate treatment we provide. high quality and compassionate treatment we provide.

Baptist Health, Florida


Our Mission, Our VisionOur Mission, Our Vision The mission of the North Broward The mission of the North Broward Hospital District is to be the regional leader, in partnership Hospital District is to be the regional leader, in partnership with and for the benefit of our community, in the provision of with and for the benefit of our community, in the provision of an integrated system of healthcare services.The vision of the an integrated system of healthcare services.The vision of the North Broward Hospital District is to be recognized as the North Broward Hospital District is to be recognized as the dominant integrated healthcare system through innovative dominant integrated healthcare system through innovative organizational and technological partnerships with, and for organizational and technological partnerships with, and for the benefit of, our community-- including physicians and the benefit of, our community-- including physicians and other parties-- to ensure the delivery of services in such a other parties-- to ensure the delivery of services in such a way that our community's needs are met in the most way that our community's needs are met in the most efficient and effective manner. The system will focus on efficient and effective manner. The system will focus on optimizing the health status of our entire community optimizing the health status of our entire community through a complete continuum of services, including through a complete continuum of services, including wellness initiatives. Further, the District shall be recognized wellness initiatives. Further, the District shall be recognized by its stakeholders and other parties for its excellence in by its stakeholders and other parties for its excellence in services, clinical outcomes and financial performance.services, clinical outcomes and financial performance.North Broward Hospital, FL


University Community Health is a not-for-profit University Community Health is a not-for-profit community hospital network, strategically community hospital network, strategically represented throughout the Tampa Bay represented throughout the Tampa Bay Metropolitan Area, that provides high quality, Metropolitan Area, that provides high quality, personalized and compassionate care to its patients personalized and compassionate care to its patients and community. Through its dedication to and community. Through its dedication to performance improvement, safety, rigorous self-performance improvement, safety, rigorous self-assessment, corporate integrity and service assessment, corporate integrity and service management, the hospital network is committed to management, the hospital network is committed to being the preeminent provider of inpatient and being the preeminent provider of inpatient and outpatient health care services for the residents of outpatient health care services for the residents of Hillsborough, Pasco, Pinellas and surrounding areas. Hillsborough, Pasco, Pinellas and surrounding areas.

University Community Health, FL


Modern HospitalsModern Hospitals

Quality direction and customer Quality direction and customer orientation in modern health care orientation in modern health care facilities are very well communicated facilities are very well communicated with all customers at the local and with all customers at the local and international levels. international levels.

This dialogue is reflected in details in This dialogue is reflected in details in the web sites of these centers as the the web sites of these centers as the first contact hub with the community.first contact hub with the community.

About usAbout us Contact UsContact Us Doctor Referral ServiceDoctor Referral Service EducationEducation Employment OpportunitiesEmployment Opportunities Hartford Healthcare PortalHartford Healthcare Portal Hlth. InformationHlth. Information Library & Internet ResourcesLibrary & Internet Resources Medical StaffMedical Staff Pt. Financial ServicesPt. Financial Services Pt.-Visitor GuidePt.-Visitor Guide Programs and ServicesPrograms and Services On-line NurseryOn-line Nursery Your Gift Makes a DifferenceYour Gift Makes a Difference

Main ContentsMain Contents

Examples of Hospitals Web Examples of Hospitals Web SitesSites

Hartford, Connecticut

About usAbout us For Pts. & FamiliesFor Pts. & Families Professional Education and ResearchProfessional Education and Research Programs and ServicesPrograms and Services Hlth. InformationHlth. Information Physicians DirectoryPhysicians Directory 13-On-line Nursery13-On-line Nursery Classes and EventsClasses and Events EmploymentEmployment VolunteeringVolunteering Women’s AuxiliaryWomen’s Auxiliary Board of DirectorsBoard of Directors


http://www.stfranciscare.org/


Hospital HomeHospital Home Directory of Services Directory of Services About Us About Us Affiliates and SatellitesAffiliates and Satellites Patient InformationPatient Information Job OpportunitiesJob Opportunities Online NurseryOnline Nursery Online PharmacyOnline Pharmacy PublicationsPublications Health CalendarHealth Calendar For EmployersFor Employers EducationEducation//Residencies Residencies

http://www.danburyhospital.org/



General Information General Information Quality Measures Quality Measures Health ServicesHealth Services Foundation Foundation Online Appointments Online Appointments Online Pre-RegistrationOnline Pre-Registration


Quality/Patient Safety Maps & Directions

Health Plans Become a Volunteer Latest News on Baptist Health

D.A.S.H Phone Directories

Average Costs

Cancer Services Cardiovascular Services

Children's Health Diabetes Services Executive Health and Wellness Outpatient/Diagnostic Services

Pregnancy & Childbirth Rehabilitation Services Senior Services

Services By Hospital Urgent Care/Emergency Services

Women's Health


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Events & EducationEvents & Education Support Groups Support Groups Charity Care Charity Care Billing InformationBilling Information CME CME Medical Library Medical Library News Media Center News Media Center For Medical Staff For Medical Staff For Employees Only For Employees Only For Governing Board For Governing Board

Health Classes Childbirth Class Registration

Arthritis Bereavement Bereavement (Faith-based)

Breast Cancer Cancer Cardiac Diabetes en Español

Infertility Meditation/Stress Neurology New Parents

Obesity Sleep Disorders Women's Issues

General Billing Information Frequently Asked Questions

Reading Your Statement Patient Privacy

Financial Assistance Program Contact Us Glossary


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FacilitiesFacilities ServicesServices Senior’s ProgramsSenior’s Programs Hlth and WellnessHlth and Wellness LinksLinks Community ProgramsCommunity Programs Health ToolsHealth Tools My Electronic MDMy Electronic MD News letter RegistrationNews letter Registration Drug InformationDrug Information Baby PicturesBaby Pictures Hlth. Library Hlth. Library



Brookwood Medical CenterBirmingham, AL 35209

About VMCAbout VMC For Health ProfessionalsFor Health Professionals For Patients & FamiliesFor Patients & Families Valley Health CentersValley Health Centers Services & ProgramsServices & Programs Residency ProgramsResidency Programs Job OpportunitiesJob Opportunities Contact UsContact Us



Valley Medical Center, WA

http://www.sccgov.org/portal/site/vmc/menuitem.244564f66e6d425580b558bb35cda429/?path=%2Fv7%2FSanta%20Clara%20Valley%20Medical%20Center%20%28DEP%29%2FAbout%20VMC

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Hospital management, the Quest for Excellent Healthcare

Health & Medicine

Transcript of Hospital management, the Quest for Excellent Healthcare