Hone Your Communication Skills Discussion Session #36 In this session, you will learn: Better...
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Transcript of Hone Your Communication Skills Discussion Session #36 In this session, you will learn: Better...
Hone Your Communication Skills
Discussion Session #36
In this session, you will learn:
Better Listening
Nonverbal communication
How to communicate well in your next job
Listening
• Listening is a mental process that requires effort.
• There are several things that can block our ability to listen.
Encouragers
• Encouragers are a variety of verbal and nonverbal means one can use to prompt someone to continue talking. They include nods, openhanded gestures, phrases such as “um-hum,”and the simple repetition of key words the person has said.
Paraphrases
• Paraphrasing feeds back to the person the essence of what has just been said by shortening and clarifying the person’s comments. Paraphrasing is not parroting; it is using some of your own words plus the important main words of the person to whom you are listening.
Summarizations
• Summarizing is similar to paraphrasing but covers a longer time span and more information. Summarizations may be used to begin or end a long conversation, as a transition to a new topic, or to clarify a lengthy and complex issue.
To Become An Active Listener
• Listen for ideas, not just facts
• Judge what the speaker says, not how it is said
• Don’t jump to conclusions
• Concentrate, pay attention, and relax
• Respond actively to the speaker. Come up with an appropriate comment.
Great Listeners
• Ask questions• Concentrate• Identify the main idea• Listen for a rationale• Listen for key words• Organize what they
hear• Take notes
Nonverbal Communications
• Impact Of Communications
• 7% Verbal• 38% Way Words Are
Said• 55% Facial
Expressions
Nonverbal Communication
• Anything is a potential message.
• One cannot NOT communicate.
• Nonverbal communication functions to clarify words we use and demonstrate emotions
Nonverbal Communication
• Handshakes• Proxemics• Gestures• Environment
Great Communicators
• Present one idea at a time• Keep it simple• Make it brief• Personalize the message to the listener• Use right tone of voice and body language• Get acceptance of each idea• Respond to the emotions of the person• Appreciate listener’s concerns• Encourage listeners to express themselves
Communication Skills
• Ask, don’t tell
• State the situation
• Explain how it affects the team
• Suggest what needs to be done
• Describe what will happen if the situation does not change
Communication Skills
• Listen first• Persuade second• Support your
assertions• Do your homework
using surveys, verifiable facts, research
Communication Enhancers
• Speak with enthusiasm• Describe appealing
results• Adjust how you
communicate to match your listener’s reaction
EVALUATION QUESTIONS
• USE:a. Strongly Agreeb. Agreec. Disagreed. Strongly Disagreee. Don’t Know
1. I found the presentation material easy to understand.
2. This discussion session increased my knowledge on the subject presented.
3. I will be able to use some of the information from this discussion session in the future.
4. The presenter was well prepared for this session.
5. This presentation should be repeated in future semesters.