Homes Shine in ISO Inspection I - hillcrofthome.co.uk · 108g Chocolate Mini Eggs (36) Method 1....
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Contact us for any enquires: [email protected] www.hillcrofthome.co.uk Homes Shine in ISO Inspection Head Office: North Road, Carnforth, Lancaster LA5 9LX T: 01524 734433 F: 01524 720050 Newsletter Issue 18 March 2020 I n January, we had an International Standards Organisation (ISO) inspection at our Carnforth, Slyne and Galgate homes. The aim of the audit is to confirm that our management system conforms with the requirements of the international standard ISO9001 and also any statutory, regulatory and contractual requirements that are applicable. All three inspections went very well and the Directors would like to thank all the staff involved for their hard work. Two inspectors attended the homes over three days. Both were very complimentary and impressed with the systems we have in places, such as our computerised care planning system, CMS. Their report made reference to the Directors’ close involvement in all aspects of the business and praised the strong, multi-skilled workforce, training, communication and HR departments. At Hillcroft Nursing Homes, our objectives are: - To live by our stated values by being caring, respectful and committed to the residents and to each other - To uphold the residents charter - To cultivate and maintain a family atmosphere - To develop good lines of communication - To provide continuous staff training - To develop a culture of continuous improvement The next International Standards Organisation inspection is due to take place in February 2021 at Head Office, Morecambe, Galgate, Lancaster and Caton. We wish them the best of luck.
Transcript of Homes Shine in ISO Inspection I - hillcrofthome.co.uk · 108g Chocolate Mini Eggs (36) Method 1....
Contact us for any enquires: [email protected]
Homes Shine in ISO Inspection
Head Office: North Road, Carnforth,Lancaster LA5 9LXT: 01524 734433 F: 01524 720050
NewsletterIssue 18 March 2020
In January, we had anInternationalStandards
Organisation (ISO)inspection at ourCarnforth, Slyne andGalgate homes.
The aim of the audit isto confirm that ourmanagement systemconforms with therequirements of theinternational standardISO9001 and also anystatutory, regulatoryand contractualrequirements that areapplicable.
All three inspections
went very well and theDirectors would like tothank all the staffinvolved for their hardwork.
Two inspectorsattended the homesover three days. Bothwere verycomplimentary andimpressed with thesystems we have inplaces, such as ourcomputerised careplanning system, CMS.
Their report madereference to theDirectors’ closeinvolvement in all
aspects of the businessand praised the strong,multi-skilled workforce,training, communicationand HR departments.
At Hillcroft NursingHomes, our objectivesare:
- To live by our statedvalues by being caring,respectful andcommitted to theresidents and to eachother
- To uphold theresidents charter
- To cultivate andmaintain a family
atmosphere
- To develop good linesof communication
- To provide continuousstaff training
- To develop a culture ofcontinuousimprovement
The next InternationalStandards Organisationinspection is due to takeplace in February 2021at Head Office,Morecambe, Galgate,Lancaster and Caton.
We wish them the bestof luck.
Recipe Corner Here’s a great recipe to try at home
Chocolate Easter Nests
Ingredients (Serves 12)2 tbsp Cocoa Powder40g Soft Margarine1 tbsp Golden Syrup4 biscuits Crushed Nestle ShreddedWheat150g Dark Chocolate, Broken intoPieces108g Chocolate Mini Eggs (36)
Method1. Put 12 paper bun cases into a 12-
hole bun tin.2. Put the cocoa powder, syrup,
chocolate and margarine into amedium saucepan. Heat gently,stirring, until melted and smooth.
3. Add the shredded wheat biscuitsand stir until coated. Share themixture between the bun cases,making a depression in the middlewith the back of a teaspoon toform a nest shape. Chill until set.
4. Finish off each chocolate nest withtiny chocolate Easter eggs
NEWS…A Walk Through Dementia
Have a go atputting togetherthese beautiful
chocolate Easternests. The perfect
treat at Easter.
Throughout March and April, staff will be invited to comealong to our ‘Living with Dementia’ workshops whichfeatures A Walk Through Dementia - a smartphone app to
engage the public with a first-person experience of dementia.
The experience is designed to help the user think beyondmemory loss to gain a fully immersive insight into the variedsymptoms people with dementia can experience in everydaylife.
The app contains three films, told from the perspective of aperson named Ann. Each film uses a combination of computer-generated environments and 360 degree video sequences toillustrate in powerful detail, how even the most everyday taskscan become challenging for someone with dementia.
The user is placed in Ann’s shoes, experiencing the symptomsand difficulties she faces when shopping, walking from thesupermarket and making a cup of tea at home.
We are all individuals with unique attributes, as are the peoplewe care for. Avoiding the objectification and negative labellingof a person with dementia is central to both person-centredcare and humanised care. In other words, seeing the person andnot their diagnosis and responding to individual unique humanneeds.
If we have a better understanding of dementia and can putourselves in the shoes of people with the condition, we can bemore empathetic towards them. By responding to their uniqueemotional needs, we can enhance the compassionate care wegive.
Did you know?
● Around 850,000 people in the UK are affected bydementia.
● 225,000 people will develop dementia this year, that’s oneevery three minutes.
● 70% of people in care homes have dementia or severememory problems.
● One in six people over the age of 80 have dementia.
● There are an estimated 46.8 million people living withdementia and the numbers affected will double ever 20
years, rising to 115.4 million in 2050.
● Another 7.7 million people will develop dementia aroundthe world every year.
Phyllis Harrison, a resident atHillcroft Morecambe, wasoverjoyed with how many
people were present to make thespecial occasion on Wednesday 30thJanuary.
Celebrations began with the homesinging Happy Birthday to MrsHarrison as her son was by her side.She was pleasantly surprised witheveryone making a fuss of her bigday and enjoyed a glass ofchampagne as she opened herbirthday card from the Queen.
Phyllis was born 100 years ago inBolton, Lancashire on 30th January1920.
After working briefly in a factory,Phyllis decided at the age of 21, tojoin the Women’s Auxiliary Air Force,WAAF’s.
Six months after training as a lorrydriver and mechanic, Phyllis wasposted to RAF Lichfield where shespent the rest of the war. Her dutiesincluded ferrying supplies to theairfield and most importantly,driving bomber crews and munitionsto their aircraft each evening. Phyllis
was promoted to Corporal aftervolunteering to remove a 500lb MCbomb in the munitions store.
Mrs Harrison stayed in the WAAF’suntil 1948 when she got married andlanded a job with the UK’s AtomicEnergy Organisation. She was thepersonal driver to Sir ChristopherHinton and Sir John Cockcroft whowere leading the development ofthe UK’s nuclear weapon and powergeneration capability.
For two years, Phyllis drove Hintonand Cockcroft to various offices andplants around the UK, accompaniedby a German scientist who turnedout to be the infamous spy KlausFuchs who was arrested forespionage.
After having her son, Barry, in 1952,Phyllis decided to take a break fromwork. Over the next seven decades,Phyllis lived in London and Devonbefore settling in Morecambe in1994 with her beloved husband,John, until he died in 2001.
Phyllis moved to Hillcroft NursingHomes, Morecambe in November2015 when old age finally caught up
with her.
Mrs Harrison’s son, Barry, said:“Mum has lived through a periodcovering 20 different PrimeMinisters, three Kings and a Queen,survived a global flu epidemic andWorld World ll. Not to mentionencountering a spy along the way.
“I am so grateful for the wonderful,caring staff at Hillcroft where shehas been so lucky to spend the finalchapter of her incredible life”.
www.hillcrofthome.co.uk
Issue 18, March 2020
Contact us for any enquires: [email protected]
100th Birthday Greetings from the Queen
The Story of Irene BoothIrene Booth, from
Lancaster, has lived inthe same house her
whole life.
Based in Greaves,Lancaster, Irene attendedthe local primary schoolin Scotforth.
After leaving school at theage of 16 in 1957, Irenestarted her first job inretail at Chris Williams, apram and toy shop.
In 1971, the shop closedand Irene went onto workfor the Co-op in the shoedepartment for 16 years.
The Co-op closed in 1988
and Irene decided to takea break from work.
Just before Christmas thatyear, Irene started workat the Assembly Roomsafter her friend from theCo-op recommended herto the manager.
In 2002, Irene packed inwork and retired. Sheenjoyed having time toherself where she couldgo and get her hair andnails done and met upwith a group of ladiesevery Friday who used towork together at the Co-op.
They regularly attendedshows at the GrandTheatre in Lancaster.
From time-to-time, Ireneused to write nostalgicarticles for the LancasterGuardian, particularlyabout the shops on NewStreet and the pubs inLancaster.
Irene moved to HillcroftGalgate in 2017 afterlosing use of her handsand some of her sight.
Irene hasn’t any brothersor sisters and sadly losther Mum and Dad in the90s. However, Irene is
very close with hercousins who come andvisit her on a regularbasis.
After spending some timeat Galgate, Irenediscovered that membersof staff knew her Mumand said: “It’s a smallworld”.
Contact us for any enquires: [email protected] www.hillcrofthome.co.uk
Issue 18, March 2020
Staff CornerHillcroft Home HeroesThe latest round of Home Heroes have been picked. A big congratulations to Davina at Carnforth, Donnaat Galgate, Keeley at Slyne, Merci at Morecambe, Noorak at Caton and Siji at Lancaster. These employeeshave been nominated by their follow colleagues for going that extra mile.
Valentine’s in Pictures
Homes across the groupcelebrated Chinese NewYear.
Residents and staff decorated thehomes with lanterns they made andat some, the Residents were given acard with their Chinese birth sign onit.
Chinese New Year Celebrations
