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Spring 2014 WESTEST 2 Online Testing

Site Readiness Training

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Home Screen

Panelist Introductions

Session Goals, Common Terminology

Milestone Review

Checkpoint 2 Tasks, Roles and Responsibilities

Technology Preparation for Online Testing

Statewide Readiness Test

Support – Wireshark, TDC Log File Review, Contacts, QA

Slide 2

Agenda



Milestone Review





Slide 3

Agenda Panelist Introductions

• Juan D’Brot, Executive Director• Timothy Butcher, Science Coordinator• Vaughn Rhudy, RLA Coordinator

West Virginia Department of Education

•Kimberly Block, Senior Program Manager•Irene Morrison, Program Associate•Donna Hyland, Senior Online Implementation Manager

CTB/McGraw-Hill

Panelists

Slide 4

Panelists



Milestone Review





Slide 5

Agenda Goals and Terminology

Session Goals

Session Goals

Test Delivery Client (TDC) Installation

Content Installation

Support and Troubleshooting


Session Goals

Slide 6

“Objectbank” folder in TDC. When using the TDC custom installer, content is retrieved from content source folder and loaded to the objectbank folder automatically.

Used to update the proxy.properties file automatically or to point to content source folder. Use with TDC custom installer.

A test to simulate student testing traffic. This test provides an opportunity to confirm readiness at the local level, the CTB servers and the ISP/route between the two.

Testing content must be downloaded and added to the objectbank folder prior to testing.

Step 2 in the readiness assessment process. Load testing client and participate in Statewide Readiness Test.

Created by local tech. When using the TDC custom installer, this folder is the content source location.

Common Terminology

Common Terminology

Content Target Folder

Configuration Switch


Content Preposition / Install

Checkpoint 2

Common Terminology

Content Source Folder

Slide 7

Common Terminology

Common TerminologyOne option to install the testing client. This version auto unpacks and installs to a public user directory.

A standard software installation option. This version requires interaction with the installer to complete the process.

Used in conjunction with the TDC Custom Installer. The shortcut points to and retrieves the TDC installer from source location, unpacks the software locally and installs to the workstation. The shortcut can also be configured to update proxy properties information and retrieve testing content from the content source folder.

The location where the TDC custom executable resides. The TDC shortcut will point to this location and file.

TDC Installer - Custom

TDC Installer - Standard

TDC Shortcut

“TDC Installer” Source Location

Common Terminology

Slide 8



Milestone Review





Slide 9

Agenda Milestones

Current Milestones Dates

Checkpoint 1 - RTSRegistration and Technology Survey (RTS) Checkpoint 1 Window

Ended Dec 1

Checkpoint 2 - TDCTest Delivery Client (TDC) Install Statewide Readiness TestCheckpoint 2 Window

Dec 16 - Feb 1

TDC Software ReleaseTest Delivery Client ReleaseWorkstation and iPad versions (with Statewide Readiness Test content)

Dec 16 (expected)

Milestones

Slide 10

Current Milestones Dates

TrainingSite Readiness Training Webinars (2 hrs)(TDC Installation, Statewide Readiness Test)

Dec 5 (2) - 9:00 a.m. & 1:00 p.m.Dec 12 – Onsite* – Charleston 8:30 a.m. Dec 17 (2) - 9:00 a.m. & 1:00 p.m.

*The onsite session in Charleston on Dec 12 is from 8:30 a.m. to 2:30 p.m.

Statewide Readiness Test Test Tickets Available via iSOFTStatewide Readiness Test

Jan 3Jan 28 10:00-11:00 a.m. ** Alternate date in case of weather: Feb 4

Milestones

Slide 11



Milestone Review


Technology Preparation for Online Testing (including iPad)



Slide 12

Agenda Checkpoint 2

Checkpoints ProcessCheckpoint Process

• Program Kick-off

• RTS Training

• RTS Data Entry

• Initial Site Readiness Status Report

Checkpoint 1 Registration and Technology Survey

• Site Readiness Training

• Site Support and Troubleshooting

• Statewide Readiness Test

• Technology Site Readiness

• TDC Installation

Checkpoint 2TDC Install and Statewide Readiness Test

• TAS Training and Site Access

• Final Content Installation

• Test Assignments• Practice Testing• Final Workstation

Checks• Operational Test Ready

Checkpoint 3Final Workstation Check

Begins Dec 16

Slide 13

Review Test Delivery Client

Installation Guide and Checklists

Install Test Delivery Client and Readiness Test Content –

Confirm Install

Monitor and Report on

Readiness Test Experience

Review Readiness Test

Results with Test

Coordinator – Compile

Feedback to CTB

RTS - Checkpoint 2

Readiness Panel Signoff

Understand Statewide

Readiness Test and Plan for

the Event

Team with Technology

Coordinator to Administer the Readiness Test

Monitor and Report on

Readiness Test Experience

Review Readiness Test

Results with Tech

Coordinator – Compile

Feedback to CTB

RTS – Confirm 100% Online

Testing – All grades should be

checked in RTS

Test Coordinator

Technology Coordinator

Checkpoint 2

Checkpoint 2 – Roles/TasksCheckpoint 2 Roles and Tasks

Slide 14



Milestone Review





Slide 15

Agenda Technology Prep

Test Delivery Client (TDC) Application• Student testing software• Lock-down browser• Online Tools/Accommodations

Test Delivery Client – Testing SoftwareTest Delivery Client (TDC)

Slide 16

Tech Prep – All Elements


Network Prep

Workstation Prep

Install the Test Delivery Client

Workstation Installation Check

iPad Setup

Slide 17


Network Prep

Workstation Prep



iPad SetupTech Prep – Network Prep

Slide 18

Network PrepNetwork Prep

Slide 19

Tech Prep – Workstation Prep


Network Prep

Workstation Prep



iPad Setup

Slide 20

Desktop, Laptop, Netbook, Tablet, Thin Client* (*example: NComputing)

Windows MAC OS X Linux iPad2 or newer

Windows XP SP3 Snow Leopard 10.6 (Intel) Fedora Rel.11 (Red Hat) iOS6

Windows Vista SP1 Lion 10.7 (Intel) OpenSUSE 11.1 iOS7

Windows 7 (32 & 64) Mountain Lion 10.8 (Intel) Ubuntu 9.04 *No iPad mini

Windows 8* (touchscreen not

supported)

Processor / RAM Requirements

1.3 GHz Processor 1.8 GHz Processor 1.3 GHz Processor N/A

1 GB RAM, 2 GB recommended



1 GB disk space available 1 GB disk space available 1 GB disk space available

Workstation Prep - Requirements

Slide 21

Workstation Hardware/Software

Desktop, Laptop, Netbook, Tablet, Thin Client* (*example: NComputing)

Windows MAC OS X Linux iPad2 or newer

Screen Size / Resolution

Screen – “10-inch class” Screen – “10-inch class” Screen – “10-inch class” Screen – “10-inch class”

Resolution - 1024 x 768 Resolution - 1024 x 768 Resolution - 1024 x 768 No iPad mini

Ancillary Software

Java (JRE) Java (JRE) Java (JRE) Guided Access use

Adobe Air Flash Player Adobe Air

Workstation Prep - Requirements

Slide 22

Workstation Hardware/Software

Administrative permission may be required to install the TDC Software. This requirement is locally driven.

Appropriate versions of AIR (PC/Linux) or Flash (Mac) and the Java (JRE) must be installed and runnable by the workstation logged user during testing.

The TDC must be installed, and the TDC executable must be runnable by the workstation logged user during testing.

The TDC must not be prevented from executing other processes such as java.exe.

The java executable must not be prevented from executing other processes.

The following conditions must be met on each workstation:

Workstation Prep - Considerations

Workstation Prep – TDC Install

Slide 23

The java executable must be able to make HTTP/HTTPS connections on ports 80/443 to *.ctb.com addresses.

The java executable must be able to bind and listen on TCP port 12345 (local). The java component uses this port to receive requests from TDC components.

*NOTE: Standard Install - the workstation logged user must have write access to [TDC installation location] and subfolders during testing. May be needed for Custom Install.

The following conditions must be met on each workstation:

Workstation Prep - Considerations

Workstation Prep – TDC Install

Slide 24

Windows Java (JRE)** Adobe Air** Adobe Flash**

Windows XP SP3 1.7.0_45 3.4, 3.5, 3.6 n/a

Windows Vista SP1 1.7.0_45 3.5 n/a

Windows 7 (32 & 64 bit)1.6.0_201.7.0_171.7.0_45

3.4, 3.8, 3.9 n/a

Windows 8 1.7.0_45 3.9 n/a

MAC OS X

Snow Leopard 10.6 (Intel) Update 16Update 17 n/a 11.7

11.8

Lion 10.7 (Intel) 1.6.0_311.7.0_25 n/a 11.8

Mountain Lion 10.8 (Intel) 1.6.0_651.7.0_09 n/a 11.7

11.9Linux

Fedora Rel.11 (Red Hat) 1.6.0_0 2.6 n/a

OpenSUSE 11.1 1.6.0_0 2.6 n/a

Ubuntu 9.04 1.6.0_35 2.6 n/a

Workstation Prep – Ancillary Software

** If newer versions of ancillary software are released, CTB will require a period of time for testing to certify for use with the Test Delivery Client.


Slide 25

Workstation Prep - Ancillary Software FAQJava Runtime Environment JRE ®Operating Systems: PC, MAC, LINUX

Adobe Air ®Operating Systems: PC, LINUX

Adobe Flash ®Operating Systems: MAC

FAQ Troubleshooting Tip:

Blue screen or white screen appears upon launch of TDC.

Java and Air updates may occur. The recommendation is to turn off the auto update feature.

If a java/air update request occurs during launch of TDC, typically the TDC cannot complete the launch. The result is a blue or white screen. Usually, the update prompt window is behind the blue/white screen, so the user is not aware of the request.


Slide 26

http://java.com/en/download/manual.jsp

http://get.adobe.com/air/

http://get.adobe.com/air/

http://get.adobe.com/flashplayer/

http://get.adobe.com/flashplayer/


Network Prep

Workstation Prep



iPad Setup

Tech Prep – Install the Client

Slide 27

Standard Install

Common software installation process. Interactive. Follow prompts.

Tech can choose client installation directory (user must have read/write).

Client installed one time instead of repeat copying of files across network.

Recommended for MAC, Thin Client and Deepfreeze (similar) sites.

Users must have read/write permissions to install directory.

Install and Uninstall required each year for all workstations.

Content install requires touching each workstation each time content releases.

Custom Install

Auto software install process but requires special setup.

Install directory is auto selected.

Client exe is copied to workstations and unpacked each time shortcut is clicked.

Do not use in Thin Client or Deepfreeze (similar) sites.

Install location is public directory on workstation and generally accessible to all

users.

Uninstall not required. Client overwrites.

Content install can be automatic from server.

VS.

Install the TDC – Which Installer?

Slide 28

Which Installer to Use?

Standard Install Process 4 Elements

Launch Standard Install Process

Install

Configure

Load

Slide 29

Install the TDC – Standard PC MAC LinuxStandard Install - PC

INSTALL - Download the PC version of the TDC standard installer to workstation. Begin the install process (follow prompts).

CONFIGURE - Proxy credentials in the “proxy.properties” file if authentication required at site. File location: authentication [Installation location]\CTB\Online Assessment\etc. Use notepad to configure. Save.

LOAD - Content files to “objectbank” folder. Delete zip package. [Installation location]\CTB\Online Assessment\data\objectbank

LAUNCH - Click on Online Assessment Shortcut. TDC should launch.This workstation is now ready for online testing.

Standard Install - MAC

INSTALL - Download the MAC version of the TDC standard installer to workstation. Begin the install process (follow prompts).

CONFIGURE - Proxy credentials In the “proxy.properties” file if authentication required at site. File location: Macintosh -HD/Applications/OnlineAssessment/etc.

LOAD - Content files into objectbank folder. Delete zip package.Location: Macintosh - HD/Applications/OnlineAssessment/data/objectbank.

LAUNCH - Click on Online Assessment Shortcut. TDC should launch.This workstation is now ready for online testing.

Standard Install - Linux

INSTALL - Download the Linux version of the TDC standard installer to workstation. Begin the install process (follow prompts).

CONFIGURE - Proxy credentials in the “proxy.properties” file if authentication required at site. File location: [Installation location]/local/Online Assessment/etc/ folder.

LOAD - Content files into objectbank folder. Delete zip package.Location: …usr/local/OnlineAssessment/data/objectbank. Delete zip package.

LAUNCH - Click on Online Assessment Shortcut. TDC should launch.(Linux provided Online Assessment ‐icon on the desktop). This workstation is now ready for online testing.

Safari® required on MAC workstations.Slide 30

Install TDC - Standard

Install the TDC- Standard InstallInstall - Client (Standard)

Operating System Platform Live Links

WINDOWS XP, Vista, Windows 7 http://oas.ctb.com/downloadfiles/xxxx (to come)

MAC 10.4.8, 10.5.4, 10.6 Intel, 10.7 http://oas.ctb.com/downloadfiles/xxxx (to come)

LINUX Fedora 11, OpenSuse 11.1, Ubuntu 9.04 http://oas.ctb.com/downloadfiles/xxxx (to come)

1. Access and Download the Standard Install .exe

2. Launch and Click Run

3. Follow Prompts

Install TDC – Standard (PC)

Slide 31

http://oas.ctb.com/downloadfiles/xxxx



http://oas.ctb.com/downloadfiles/InstallOAS_ISTEP.bin


Install the TDC -Standard ConfigureConfigure - Proxy Properties (if applicable at site) (Standard)

Navigate to “proxy.properties” file location.

Open file, add entries and save.

Slide 32

Install TDC – Standard Configure

Install the TDC- Standard LoadLoad - Content (Standard)

Download content zip package, unzip into “objectbank” folder. Delete zip package.

Navigate to “objectbank” folder location.

Slide 33

Install TDC – Standard Load

Click Test Delivery Client software shortcut icon.

If the application launches and displays login screen, then the application has been

setup correctly.

Install the TDC-Standard LaunchLaunch – Testing Client (Standard)

Slide 34

Install TDC – Standard Launch

Launch

Install the TDC-Custom 4 Elements

Custom Install Process

Create .EXE Shortcut

Content Source

Configure Switches

Slide 35

Install the TDC - Custom OptionsThere are several options of where to place the executable and the content source folder when using the Custom Install process. There are two examples listed below.

Regardless of option selected, the key elements are:1) Place testing executable into final source location2) Create a shortcut to that executable and configure switches3) Create a source content folder accessible to usersConsider network impact when using the custom installer!*Thin Client – Do not use the custom installer.

Example 1 - Install at Workstation (.exe and content on workstation)

Example 2 - Install from Server to Workstation (.exe and content on server)

Slide 36

Install TDC – Custom Install

Install the TDC – Custom StepsCustom Install

CREATE SHORTCUT - Download the Custom TDC executable and place into final source location (on server or workstation). Create a shortcut to the TDC executable.

CONTENT SOURCE - Create a content source folder on the server (or workstation if content source will reside on workstation). Confirm that students have access to the content source folder location. Download the content zip package into the content source folder. Unzip and then delete the zip package. This content source folder will be configured in the shortcut switch.

CONFIGURE SWITCHES - Add configuration switches into the TDC shortcut. These switches can be set to update the proxy.properties file (if needed) and to point to the content source folder. The content in the source folder will automatically copy to the content target folder (objectbank).

COPY AND LAUNCH – Copy all files or just the testing client shortcut to workstations. Click on Online Assessment Shortcut to launch TDC, configure proxy if applicable and load content to local workstation. This workstation is now ready for online testing.

Slide 37

Install TDC – Custom Install

1. Access and Download the Custom Install TDC.exe

Create .EXE Shortcut - Client (Custom) Install the TDC – Custom ShortcutOperating System Platform Live Links

WINDOWS XP, Vista, Windows 7 http://oas.ctb.com/downloadfiles/xxxx (to come)

MAC 10.4.8, 10.5.4, 10.6 Intel, 10.7 http://oas.ctb.com/downloadfiles/xxxx (to come)

LINUX Fedora 11, OpenSuse 11.1, Ubuntu 9.04 http://oas.ctb.com/downloadfiles/xxxx (to come)

3. Next, click once on TDC executable to highlight, then

right click and to create a shortcut.

2. Save TDC executable to final source location.

Slide 38

Install TDC – Custom Shortcut






4. Create a content folder on the server. (example: “Site_Content”).

Content Source - Client (Custom)Install the TDC – Custom Content Source

5. Download content zip package from CTB.

6. Unzip content package.

7. Delete zip package.

Slide 39

Install TDC – Custom Content Source

Configure Targets - Client (Custom)Install the TDC – Custom Configure

8. Next, right click on the shortcut and choose properties. You can set the configuration points for the application for proxy and content.

Slide 40

Install TDC – Custom Configure Targets

Key Points:

If Proxy is required, add

that configuration switch before

adding content switch.

Careful on spaces and

quotes. Quotes may

or may not be needed.

UNC Path or Mapped

Drive are ok to use in the configuration

switch.

Install the TDC – Custom ConfigureConfigure Targets - Client (Custom)

Content Only " \\Testing\Server1\TDCLocation”/content=\\ Testing\Server1\TDCLocation\[content_source_folder_name]

Proxy and Content" \\Testing\Server1\TDCLocation” /proxy=[domain]\[user]:[password]@hostname: port/content=\\ Testing\Server1\TDCLocation\[content_source_folder_name]

9. Add configuration switches in Target of shortcut properties.

10. Click Apply and then OK

Install TDC – Custom Configure Targets

Slide 41

**Note – EXE will unpack on every subsequent launch of client shortcut. The content will only update from the content source folder to the content target folder (objectbank) if the source content is newer and/or different than existing target folder content.

Copy and Launch - Client (Custom) WorkstationInstall the TDC – Custom Launch Workstation

Workstation Option – Executable, EXE Shortcut and Source Content will reside on Workstation Next Steps:

• Confirm that shortcut was created on a workstation. • Copy TDC Executable to all other testing workstations into the same location as

original workstation.• Copy TDC EXE Shortcut to all other testing workstations.• Copy Source Content Folder to all other testing workstations.• Launch TDC Client one time on each workstation to:

• Unpack and Install Client;• Configure Proxy Settings (if applicable);• Install Content (content will be pulled from content source folder and install

into the content target folder - objectbank).• Launch Testing Client.

Install TDC – Custom Launch

Slide 42

**Note – EXE will be retrieved from server to workstation and unpacked on every subsequent launch of client. The content will only update from the content source folder to the content target folder (objectbank) if the source content is newer and/or different than existing target folder content.

Copy and Launch - Client (Custom) ServerInstall the TDC – Custom Launch ServerServer Option – Executable and Source Content will reside on Server, Shortcut EXE will reside on WorkstationNext Steps:

• Copy TDC EXE Shortcut to all testing workstations• Confirm that all testing workstations have permissions/access to the source files (TDC

Executable and the Source Content Folder)• Launch TDC Client one time on each workstation to:

• Retrieve Client from Server, Unpack and Install on Workstation;• Configure Proxy Settings (if applicable);• Retrieve and Install Content (content will be pulled from content source folder

on server and install into the content target folder on workstation - objectbank).

• Launch Testing Client.

** Consider Network Impact of this model

Install TDC – Custom Launch

Slide 43

Local server where content source resides.

Local serverwhere TDC EXE

resides.

Install the TDC – Custom Launch Server

Install TDC – Custom Launch Server

Slide 44

Install the TDC – Custom Launch Server

Local server where content source resides

Local serverwhere TDC EXE

resides.

Install TDC – Custom Launch Server

Slide 45

Tech Prep- Workstation Check


Network Prep

Workstation Prep



iPad Setup

Slide 46

System Check – Launch and LoginVerify Setup on a few workstations

Launch Test Delivery Client software.

Login using a Statewide Readiness Test login ID.

If the application launches and login

completes, then the application and

content have been installed correctly.

Slide 47

System Check - Launch TDC and Login

System Check – Launch, Login, 209 errorVerify Setup on a few workstations

Launch Test Delivery Client software.

Login using a Statewide Readiness Test login ID.

If the application launches and login

completes, then the application and

content have been installed correctly.

Slide 48

System Check - Launch TDC and Login

FAQ Troubleshooting Tip:

TDC Error Code 209 – Missing ContentError code 209 indicates that the required testing content is missing from the “objectbank” folder. Avoid this error by ensuring that all workstations have the complete set of content files required for the test administration.

Tech Prep – iPad setup


Network Prep

Workstation Prep



iPad Setup

Slide 49

Hardware

iPad®2 or newer, No iPad® mini’s

Monitor/ Speakers

Minimum screen size – 10” Class (No iPad® mini)

Sound On and Headset for “Text To Speech” Accommodated Students

Operating System

iPad® – iOS6 or newer

Additional Software

Guided Access (should be resident on the iPad). Guided Access use is required to allow iPad use for the TDC application only. Other apps cannot be started while Guided Access is on and locked for TDC.

iPad Setup Minimum Requirements

Slide 50

iPad Setup

Launch

iPad Install 3 Elements

Download

Install

Slide 51

iPad Install Process

iPad Setup Download, Install Launch - Verify

Visit Apple Store. • An Apple ID is

required to use the app store.

Locate and Download the TDC app.• Search in Education

apps.• Name – OAS WV• Initial client release

includes the Statewide Readiness Test content.

Download (free)

Download TDC App from Apple Store

Launch the TDC app.

Launch Guided Access and enter a passcode.• The app will auto set

landscape lock.

Verify the Install:• Login using a Statewide

Readiness Test ticket.• Allow TDC app access to

photo gallery.• If the application launches

and login completes, then the application has been setup correctly.

Launch TDC, Guided Access, Allow Client Access, Verify Install

Install the TDC app.

Content• Content is included with

the app download. The Dec 2013 content is for the readiness test. The app will update when content packages are released.

Install TDC App with Content

Slide 52

iPad Setup

iPad Setup Guided Access

Use Guided Access:

(per Apple)

Guided Access limits iPad® [use] to a single app, and lets you control

which app features are available.

Disable the iPad® hardware buttons.

Guided Access Information (from Apple iPad ® user guide)http://manuals.info.apple.com/en_US/iPad_User_Guide.pdf

Slide 53

iPad Setup - Guided Access

http://manuals.info.apple.com/en_US/iPad_User_Guide.pdf

http://manuals.info.apple.com/en_US/iPad_User_Guide.pdf

Proxy Server Considerations:iPad Setup Proxy Setup

Sites with Proxy Server(s): The TDC makes HTTPS requests.

There is a difference between a HTTP proxy and a HTTPS proxy.

Apple only allows manual setting and configuration for a HTTP connection in iPad, no HTTPS.

Since it is only possible to define a HTTP proxy server, these credentials cannot be used for HTTPS connection requests. Subsequently, whenever the TDC app fires an HTTPS request, it will be blocked by the Proxy Server. Option to Resolve: If the app will be used on a network that has a Proxy Server, add the following URLs in the list of exceptions so that the Proxy Server will not request authentication for those URLs. The URLs are:

https://*.ctb.com/https://*.readspeaker.com/

Slide 54

iPad Setup – Proxy Setup

Positive Testing Experience

For a Positive Testing

Experience…

Anti-virus software (full scans) should be scheduled

after testing hours.

Screen savers and power management should be set

to a longer timeout.

Restrict other intensive bandwidth use during

testing - such as “Dropbox”.

Laptop protocol – Use AC power, wired access,

wireless check.

Whitelist *.CTB or allow IPs if IP addresses are required

locally.

Verify setup on a few workstations prior to

testing.

Restore software (Deep Freeze, etc.) configured to

retain test data after reboot.

Text To Speech –Volume “ON” and MP3 files allowed.

All other applications closed on testing machines during

the test.

Slide 55



Milestone Review





Slide 56

Agenda Statewide Readiness Test

Statewide Readiness Test Elements

About the Test

Test Activities

Testing and Support

Slide 57


Readiness Test Details

Secure File Location/ISOFT

Goals

• Exercise online testing workstations concurrently to confirm readiness at schools. • Test in progress and test takers engaged for at least 30 minutes.

Statewide Readiness Test Date/Time:

• January 28, 2014, 10:00 a.m.-11:00 a.m. (Alternate Date - Feb 4th at the same time )

Logins and Test Access:

• 1,020 simulated student profiles per school. Not required to use all.

• Credential are not case sensitive.• Student Login ID consists of County ID and School ID, “Student”,

and a sequential number from 0001 to 1020• Example: 002101student0001

• Login credential documents can be accessed using your CTB account credentials. Download from the CTB Secure File Sharing.

• Password – common to all users – test• Test Access Code is specific to the school- The access code for

each school will be the County ID, school ID and the word test.• Example 002101test

Readiness Test - Details

Slide 58

Content

• Items represent content from Grade level 3• The Screen Reader is not supported during the Statewide Readiness Test. • 36 items. Items are repeated several times to make up 36 total items.

Timeframe:

• Approximately 30 minutes concurrently to confirm readiness at Sites. • Test in progress and test taker engaged for at least 30 mins.

Basic Troubleshooting:

• Content, Restart, General notes

Statewide Readiness Test Participants:• Parent Volunteers, Teachers or Students (no need to use all 1020 simulated profiles).• Recommend to not ask 3rd Graders to participate.• Statewide Readiness Test answers will not be scored.

Support Documents:• Located on www.CTB.com/wt2 and in the appendix section of this presentation.

Readiness Test DetailsReadiness Test - Details

Slide 59

http://www.ctb.com/wt2

CTB

Provide Statewide Readiness Test logins, passwords and TACs

Create Statewide Readiness Test sessions

Provide TDC software and Statewide Readiness Test content

Monitor Statewide Readiness Test testing status

Provide troubleshooting and support following the test

Follow-up with counties after Statewide Readiness Test

Counties/Schools

Plan for Statewide Readiness Test (approx. 1-2 hours)

Install TDC software and Statewide Readiness Test content, setup network

(approx. 3-5 minutes/machine)

Verify workstation and network setup(approx. 1 hour/school)

Provide logins, passwords and TAC to test takers (Access/Print approx. 15

minutes/school)

Administer Statewide Readiness Test(approx. 1 – 2 hours/ school)

Note problems – Report issues to CTB(approx. 1 – 2 hours/ school)

Slide 60

Readiness Test - ActivitiesReadiness Test Activities

Before Test Day

Plan for and schedule the Statewide Readiness Test.

Install TDC software and Statewide Readiness Testing content/ Setup network.

Select test takers; parent volunteers, teachers or students.

Access test taker logins, password, and TAC from ISOFT and print.

Involve Technology and Test Coordinators in the planning phase.

Print trouble-shooting support document. Provide to test coordinators and staff members involved with Statewide

Readiness Test.

Plan for protocol/phone tree in the event issues occur during the Statewide Readiness Test.

Readiness Test - Before Test Day

Slide 61

Readiness Test Before

On Test Day

Provide test takers with test ticket (one each).

Administer Statewide Readiness Test.

Technology and Test Coordinators monitor testing process and record issues.

Implement a contact protocol or phone tree in the event a site experiences issues during the test.

Provide local basic troubleshooting.

Monitor www.ctb.com/wt2 for updates.

Readiness Test - On Test Day

Slide 62

Readiness Test On


After the

Test

Report Statewide Readiness Test issues to CTB.

Work with CTB support team to resolve issues.

Access RTS application - check successful completion of Checkpoint 2.

Readiness Test - After the Test

Slide 63

Readiness Test After

Readiness Test Support Instructions


InstructionsAccess from ISOFT (Secure File Sharing) via

CTB account credentials

Readiness Test - Support Documents

Slide 64

Readiness Test Support TicketsStatewide Readiness Test

Login Credentials Access from ISOFT (Secure File

Sharing) via CTB account credentials


Slide 65

Readiness Test TroubleshootingStatewide Readiness Test

Basic Troubleshooting GuideAccess from ISOFT (Secure File Sharing)

via CTB account credentials

Slide 66


Return to RTS and check these boxes upon completion of checkpoint 2

Complete checkpoint 2 in RTS

RTS - Readiness Panel

Slide 67

RTS Readiness Panel



Milestone Review





Slide 68

Agenda Wireshark, TDC Log

Phone Support

Site Visits

Support Documentation

TDC Log File Review

Webinar Troubleshooting

Wireshark Capture

Technical Support Plan

Technical Support

Slide 69

TDC Logs - Location

Open the file named “tdc.log”

Navigate to TDC log file location.

[install location]\CTB\Online Assessment\servletcontainer\jetty-5.1.11RC0\logs

TDC Logs - Location

Slide 70

This log indicates that the TDC client was launched,

logged in and then closed by the user.

Normal log entries.

Client Startup

Client Exit

TDC Log - Normal

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TDC Log - Normal

This log indicates that the TDC client was launched and

immediately experienced an issue.

Error log entries.

Client Startup

Client Error

Begin to diagnose: “Target Server (CTB) failed to respond.” Are CTB servers up? Is the client traffic being stopped going out or coming back in to network? Should we get a wireshark capture to see the traffic?

TDC Log - Error

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TDC Log - Error

Be sure to use .pcap file type when saving the

capture.

Wireshark capture files are large. CTB will provide a dropbox

location to load files.

WiresharkWe may ask a school to install Wireshark to help

identify and resolve issues.

http://www.wireshark.org/download.html

Wireshark

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Wireshark steps 1,2,3

Step 3 – Begin monitoring capture. Click column names to sort.

Step 1 - Download and Install Wiresharkhttp://www.wireshark.org/download.html Step 2 - Choose an interface to capture.

Wireshark

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Wireshark steps 4,5,6Step 4 - Launch the TDC. Take a test using the TDC. Close the TDC.

Step 5 - Exit wireshark. “Save” capture file before exiting (click Save).

Step 6 – When saving, leave the default file type as wireshark (.pcap). Enter a file name and then save.

Upload file to a location that CTB will provide.

Wireshark

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Administration Policies and Procedures Assistance

(WVDE)

West Virginia Department of Education

http://wvde.state.wv.us/oaa

Phone: 304-558-2546

Fax: 304-558-1613

West Virginia CTB Help Desk(CTB)

Help Desk

[email protected]://www.ctb.com/wt2

Phone: 800-282-6259

Hours of Operation: Monday through Friday9:00 a.m. - 6:00 p.m. ET

* During WESTEST 2 Operational Testing, the CTB WV Helpdesk hours are: 7:00 a.m.- 6:00 p.m. ET

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Contact Support

http://wvde.state.wv.us/oaa


Complete the session feedback form (CTB will launch).

The TDC Software will be available on Dec. 16 for both Workstation and iPad app.

Consider installers and installation steps; which method will work best for a school?

Statewide Readiness Test Tickets and support documentation will be available Jan. 2.

CTB staff resources are available to support installation and troubleshooting.

Complete RTS “Readiness Progress” entry for Checkpoint 2 by Feb. 1.

Next Steps/TakeawaysNext Steps and Takeaways

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Questions?

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Questions

Custom Install Help Feature

Workstation/Device Roadmap

Appendix

Appendix

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Custom Installer – How to Access “Help”Appendix TDC Install Help

How to Access Help Help Options Double clicking the shortcut will display the below help options.

Create a shortcut from the Testing Executable. Add /help as the switch.

Test Delivery Client Installation - Help

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Workstation - Device – Operating/ System Current Roadmap Plan for 2015

(not supported 2014)

• Android Tablets• Chromebooks• Windows 8.1• Mac 10.9 Mavericks• Windows Surface Tablets (RT and Pro)

This list is subject to change for 2015 based on client need, technology changes, etc.

Roadmap

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Appendix Roadmap

Home Screen

Documents

Transcript of Home Screen