If you are aged between 40-74without a pre-existingMedical condition you maybe eligible for a health check,Please contact the surgery tocheck if you are eligible andbook an appointment.The NHS Health Check is a sophisticated check of yourheart health. It checks your vascular or circulatory healthand works out your risk of developing some of the mostdisabling but, preventable illnesses.Think of your NHS Health Check as being your “midlifeMOT”. It checks that some of your body’s most importantsystems are all running smoothly. Among other things, yourblood pressure, cholesterol, and BMI will all be checked

Your NHS Health Check will assess your risk ofdeveloping these health problems and give you personalisedadvice on how to reduce it. It’s free

of charge,

Telephone no: 0208 651 1141

Fax: 0208 651 5011

Email: www.queenhillmedicalpractice.nhs.uk

31 Queenhill Road

Selsdon

Surrey CR2 8du

FREE NHS HEALTH CHECK

NEWS:

Some of you might remember Dr Jill Cory (who was a doctor here at Queenhill a long time ago), well she is back again with us, helping cover the Dr’s who are off at the moment.

PLEASE SEE BELOW ALL THE RELEVANT SERVICES AVAILABLE TO YOU.

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New Online Services

All patients that are fully verified can automatically receive text messages; you can also view your records and email the practice of any changes ie; change of address, mobile phone

number or cancellation of appointment.

Practice Website.

Up to date information detailing opening hours, Doctors availability, what to do when we are closed, clinics & services

etc, can be found on our practice website atwww.queenhillmedical practice.nhs.uk

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Online services * Patient feedback * Self-help

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QUEENHILL MEDICAL PRACTICE

PATIENT PARTICIPATION GROUP

For an easy convenient way to request your repeat prescriptions, book/cancel appointments, view your Summary Care Record or view Detailed Coded Information

Please see one of the Receptionists with 2 forms of identification (one preferably photographic) to register. The system will then generate a username and password for you, giving you the flexibility to log online at any time of day or night.

You will be able to view coded information such as any Diagnoses, Vaccinations, BPs, Recalls and other information. Please note all requests are subject to authorisation from a GP and can take up to 28 days to complete.

New Registration requests may take longer.

Please note this service is only available to those patients aged 16 year and over.

.If you wish to register Online,

please click here : https://www.patient-

services.co.uk/register

Is open to all registered patients and always welcomes new Members

to join in discussions about how to help and support the Practice.

You are invited to the next Meeting at the surgery on

Tuesday, 9 May 2017 at 6.30 pm

Interested, but have no time to attend Meetings?

You can keep in touch as a ‘Virtual Member’.

For more information, e-mail the Group’s Secretary

(queenhillmedicalpracticeppgsec@gmail.com), check the waiting room notice board or the Practice website:

www.queenhillmedicalpractice.nhs.uk

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Missed appointments / Did Not Attends * Care plans

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Asthma & Hay fever.

After a long, cold winter, most of us look forward to rising temperatures and blooming plants. But if you have asthma, allergies or hay fever (as about 50% of people with asthma do), the pollen that comes with the season can take its toll.

Pollen allergies can trigger your asthma. Seasonal pollens in the spring can result in airway inflammation and worsen underlying asthma,

As a Practice we see a large jump in asthma-related emergency room visits this time of year, please check your inhalers have not expired, and try to avoid cutting grass, playing or walking in grassy areas and camping – particularly in the early morning, evening and at night, when the pollen count is at its highest.

The pollen season separates into three main sections:

1. Tree pollen - late March to mid-May.

2. Grass pollen - mid-May to July.

3. Weed pollen - end of June to September

Our forecast is based on this detailed breakdown of the different types of pollen and their peak times within a season.

ZIKA ADVICE FOR TRAVELLERS

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The ZIKA virus outbreak has spread to over 20 countries in the Americas, please check with the travel pages for the country that you are visiting or your travel company to see if it is affected.

Mosquito bite avoidance is strongly recommended; please see a pharmacist or you Practice Nurse on advice regarding this.

Seek travel advice from healthcare professionals if pregnant or planning a pregnancy

Do not travel without adequate travel insurance, pregnant women should confirm with the travel company that they are covered under the policy

Women should avoid becoming pregnant during travel and for 28 days after travel.

If either you or your partner have any symptoms of ZIKA virus you should avoid becoming pregnant for 6 months.

Symptoms of ZIKA virus are usually mild and last about 2 to 7 days, these include fever, joint pain, itching, rash, headache, eye pain. These symptoms can be common in many ailments and please contact a health professional if you have any concerns.

PLANNING A HOLIDAY [Type a quote from the

Things to do before you go

1. Check the travel advice pages for the country that you are visiting, please ask at reception and they can give you a patient information leaflet, with addresses for some helpful websites.

2. Don’t travel without insurance, make sure that it covers you for any activities that you are likely to undertake.

3. Get a European Health Insurance Card for free or reduced emergency care if your travelling within the EU, you will still need travel insurance though. You can call 112 to contact the emergency services in any EU country.

4. If you have any pre-existing medical conditions, make sure you take enough medical supplies for the duration of your stay and any unexpected delays.

5. Make sure that you have the correct Visas for the countries that you are visiting and that you have a valid passport.

6. Make sure that you have enough money to cover emergencies and unexpected delays.

7. Make sure that your travel vaccinations are up to date for the country that you are visiting

8. Protect yourself from the sun, regularly re apply sun cream using a high factor, especially on children. Sun burn and heat stroke are common and will spoil your holiday

9. The most common illness abroad is travellers diarrhoea, this is caused by eating or drinking food and water contaminated by bacteria, viruses or parasites. Risk of illness is higher in some countries than others.

10. Be careful when swimming and avoid swimming in fresh water lakes in some countries.

11. Avoid mosquito bites.

Please remember to have a wonderful & safe holiday, if any advice is needed, please book a travel appointment with one of the Practice Nurses.

“Silent solution”.

Hundreds of thousands of silent “999” calls are made each year and police have been

using the “silent solution” protocol for 15 years to help operators filter out accidental

calls.

It is also intended to help people who are in danger or need assistance but cannot speak to

an operator. When you call “999” an operator asks you which service you require. If you

don’t answer, you are prompted to tap the handset, cough, or make a noise.

You are then given the option to press “ 55 ”on the phone’s keypad. If there is no response

to any of the prompts, the call is terminated.We’ve all been there — or, everyone who gets scared sleeping in the house on their own definitely has. While we’re in the middle of a (usually unjustified) freak-out,

we’ve found ourselves wondering: what if I ring 999 but have to stay quiet because the intruder might hear?

It turns out, amidst the paranoia, we may have a point.

If you call 999, you’ll be asked which service you require, before being put through to the police. If you don’t speak, you’ll be requested to make a noise — like a cough or a

tap on the handset — to indicate the call is an emergency and to prove you haven’t rung by mistake. But if you can’t, because — say — making a noise could alert the burglar to your whereabouts, the operator will likely hang up and the police won’t

attend.

Apparently in the ‘overwhelming majority of cases’, silent calls are accidental,

 caused by children playing or phones in pockets, so aren’t automatically investigated. In 2001, Silent Solutions was set up to deal with the ‘possibility of it being a genuine caller who cannot speak’. The service gives callers who ring ‘999’ the option to press ’55’ to alert the services their call isn’t an accident, without having to actually make a noise. Then the police operator will ask a series of questions in an attempt to work out

what’s going on.

Whether you’re prone to paranoia or not, the ’55’ option could be helpful if you find yourself in danger but unable to speak.

Who knew? Spread the word, people.

NEW MINOR SURGERY ROOM.

All appointments and Minor Surgery will now be held in Dr Hughes new room (Downstairs).

Dr Hughes will be moving into the room from Monday 20 th March.

DNA’s

ARE YOU FRUSTRATED WHEN YOU CANNOT GET AN APPOINTMENT WHEN YOU NEED ONE?

Please do not take it out on the Reception Team, they get frustrated too……

In September 2016 - January 2017 we had;

MISSED DOCTOR APPOINTMENTS

MISSED NURSES APPOINTMENTS

MISSED HEALTH CARE ASSISTANT APPOINTMENTS

WHAT A LOT OF WASTED APPOINTMENTS,

WHICH COULD HAVE BEEN OFFERED TO YOU!

If you are unable to keep an appointment LET US KNOW ASAP ….

“IT COSTS THE NHS £136 PER APPOINTMENT YOU MISS”.

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The Surgery will be closed on the following

Holidays during the Easter Bank holiday weekend.

Thursday 13th April – Surgery Open, usual opening times

Friday 14th April (Good Friday) – Surgery Closed

Saturday 15th April – Surgery Closed

16th April - Easter Sunday

Monday 17th April (Easter Monday) – Surgery Closed

Tuesday 18th April – Surgery Open, usual opening times

Urgent care services available on bank holiday dates and when the surgery is closed

NHS telephone service 111

Emergency 999

Urgent Care Cente, Purley Hospital 0208 401 3238

Parkway, Minor Injuries Unit. 0208 714 2950

Edridge Road,Walk-in Centre 0203 040 0800

Croydon University Hospital A & E 0208 401 3013