HND – 4. Motivation
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Transcript of HND – 4. Motivation
HND – 4. Motivation
Lim Sei Kee @ cK
Introduction
Motivation is the result of the interaction of the individual and the situation.
Individuals differ in their basic motivational drive.
The level of motivation varies both between individuals and within individuals at different times.
Definition The processes that account for an
individual’s intensity, direction, and persistence of effort toward attaining a goal – specifically, an organizational goal.
Three key elements:
◦ Intensity – how hard a person tries◦ Direction – effort that is channeled toward, and
consistent with, organizational goals◦ Persistence – how long a person can maintain
effort
Components of Motivation
Early Theories of MotivationThese early theories may not be valid,
but they do form the basis for contemporary theories and are still used by practicing managers.
o Hierarchy of Needs Theoryo Theory X and Theory Yo Two-Factor Theoryo ERG Theoryo McClelland’s Theory of Needso Goal Setting Theoryo Expectancy Theory
Maslow’s Hierarchy of Needs
o Hierarchy of Needs Theory – Abraham Maslow
• Physiological: the need for food, sleep, water, air, and sex [survival]
• Security: the need for safety, family, stability, and economic security [physical and emotional safety]
• Social or affiliation: the need to belong, to interact with others, to have friends, and to love and be loved [love and affection and a sense of belonging]
• Esteem: the need for respect and recognition of others [respect, recognition, and a sense of our own accomplishment and worth]
• Self-actualization: the need to realize one’s potential, to grow, to be creative, and to accomplish [to grow and develop and become all that we are capable of being]
Theory X and Theory Y (Douglas McGregor)
Theory XAssumes that employees dislike work, lack ambition, avoid responsibility, and must be directed and coerced to perform.
Theory YAssumes that employees like work, seek responsibility, are capable of making decisions, and exercise self-direction and self-control when committed to a goal.
Theory X, 4 assumptions held by managers:
- Employees inherently dislike work, whenever possible, will attempt to avoid it
- Since employees dislike work, they must be coerced, controlled or threatened with punishment to achieve goals
- Employees will avoid responsibilities and seek formal direction whenever possible
- Most workers place security above all other factors associated with work and will display little ambition
Theory X and Theory Y
Theory Y, 4 assumptions held by managers:
- Employees can view work as being as naturalas rest or play
- People will exercise self-direction & self control if they are committed to the objectives
- The average person can learn to accept, even seek, responsibility
- The ability to make innovative decisions is widely dispersed throughout the population
o Two-Factor Theory – Frederick Herzberg
• Motivator Factors: Pertained to the content of the job; e.g. career advancement, recognition, achievement, sense of responsibility
• Hygiene Factors: Stemmed from the context in which the job was performed, e.g. job security, company policies, interpersonal relations, working conditions, salary – when these factors adequate, people will not be dissatisfied.
Motivator Factors (Sources of Job Satisfaction and Motivation)
Hygiene Factors (Sources of Job Dissatisfaction;Neutral to Motivation)
oChallenge of the work itself
oResponsibility
oRecognition
oAchievement
oJob advancement and
professional growth
oPhysical working condition
oCompany policies
oQuality of supervision
oCoworker relationships
oSalary
oStatus
oJob security
oBenefits, including work
habits and time management
Herzberg’s Motivation-Hygiene Theory
ERG Theory (Clayton Alderfer)
Core Needs
Existence: provision of basic material requirements.
Relatedness: desire for relationships.
Growth: desire for personal development.
Core Needs
Existence: provision of basic material requirements.
Relatedness: desire for relationships.
Growth: desire for personal development.
Concepts:
More than one need can be operative at the same time.
If a higher-level need cannot be fulfilled, the desire to satisfy a lower-level need increases.
Concepts:
More than one need can be operative at the same time.
If a higher-level need cannot be fulfilled, the desire to satisfy a lower-level need increases.
ERG Theory
There are three groups of core needs: existence, relatedness, and growth.
Alderfer’s ERG Theory Three groups of core needs:
◦ Existence (Maslow: physiological and safety)◦ Relatedness (Maslow: social and status)◦ Growth (Maslow: esteem and self-actualization)
Removed the hierarchical assumption◦ Can be motivated by all three at once
E
G R
McClelland’s Theory of Needs
• Need for Achievement: The drive to excel,
to achieve in relation to a set of standards,
to strive to succeed.
• Need for Affiliation: The desire to friendly
and close interpersonal relationships.
• Need for Power: The need to make others
behave in a way that they would not have
behaved
Acquired needs theory.
◦ Need for achievement (nAch).- The desire to do something better or more efficiently, to
solve problems, or to master complex tasks.◦ Need for affiliation (nAff).
- The desire to establish and maintain friendly and warm relations with others.
◦ Need for power (nPower).- The desire to control others, to influence their behavior,
or to be responsible for others.
Goal Setting Theory
• The theory that specific and difficult goals,
with feedback, lead to higher performance
Locke’s Goal-Setting Theory
Difficult Goals:◦ Focus and direct attention◦ Energize the person to work harder◦ Difficulty increases persistence◦ Force people to be more effective and efficient
Relationship between goals and performance depends on: ◦ Goal commitment (the more public the better!)◦ Task characteristics (simple, well-learned)◦ Culture
Goal Setting Theory
Function of Goalsbasis of motivationdirect behavior
For goals to be effective– individuals must be aware of goals– must accept the goals
Factors that influence effectiveness of goal setting
– goals must be specific– goals should be difficult but attainable
Guidelines for SMART Goals
Specific
Measurable
Attainable
Results oriented
Time bound
Give feedback regularly!
Expectancy Theory – Victor Vroom
◦Motivation depends on how much we want something and on how likely we think we are to get it
◦Implications are that managers must recognize that- Employees work for a variety of reasons- The reasons, or expected outcomes, may
change over time- It is necessary to show employees how they
can attain the outcomes they desire
Expectancy Model of Motivation
Performance RewardEffortEffort
Perceived effort–performance probability
Perceived value of reward
Perceived performance– reward probability
“If I work hard,will I get the jobdone?”
“What rewardswill I get when the job is well done?”
“What rewardsdo I value?”
The Expectancy Theory of MotivationThe Expectancy Theory of Motivation
Guidelines for the Use ofExpectancy Theory Practical use of the theory by managers:
◦ Determine the primary outcome each employee wants.◦ Decide what levels and kinds of performance are needed
to meet organizational goals.◦ Make sure the desired levels of performance are possible.◦ Link desired outcomes and desired performance.◦ Analyze the situation for conflicting expectations.◦ Make sure the rewards are large enough.◦ Make sure the overall system is equitable for everyone.
1. Define motivation. 2. What is Maslow’s Hierarchy of Needs?
Explain how you can use the theory to motivate your workers.
3. Discuss two-factor theory. 4. Identify 3 activities that you really enjoy.
Next identify 3 activities that you really dislike. Using expectancy theory model, analyze each of your answer to assess why some activities stimulate your effort while others not.
Presentation Q