IT Services

IT Services provided by Zonamerica are div ided in three main areas which comprehensively englobe our services port fo l io.

These areas are Datacenter, Voice & Data and Cloudz.

Services f rom di fferent areas interact and are combined with each other, creat ing custom bui l t solut ions designed to sui t our customer ’s IT needs.

The fol lowing document depicts each of the three categor ies, providing a br ief technical overview of the plat forms support ing the di fferent services.

intro.

voice & datadatacenter cloudz

Zonamerica br ings together a modern and robust infrastructure wi th our strong dedicat ion to excel lence as Service Providers, offer ing 99.999% upt ime levels in a State-of- the-Art Datacenter environment.

High avai labi l i ty, scalabi l i ty, and commitment to our customers are key components of a World Class service aimed to help you develop your business.

S e c u r e L o c a t i o n & S u p p o r t

Our Datacenter facilities take full advantage of the strategic, natural disaster free location of Zonamerica, which combined with its legal framework and modern free trade zone legislation, provide an excellent choice for companies looking to outsource.

Our Datacenters are located in two separate buildings within the campus, employing a variety of physical, human and procedural safeguards to ensure the safety of our customer's most valued information assets.

Access to Datacenters and other restricted areas is controlled by Zonamerica Security Team on a 24x7 basis.Perimeter Security is further enhanced by adding a combination of multiple keycard, biometric scanners and CCTV surveillance.

Critical infrastructure, network and environmental parameters such as power, network usage and cooling are monitored 24x7 by at Zonamerica’s NOC by a team that will be able to channel and help solve any potential issue.

I n t e r c o n n e c t i o n H u b

Both Datacenters are Carrier Neutral interconnection hubs, offering on-site access to numerous voice and data service providers through either fiber optics or radio links.

I T S e r v i c e s

datacenter

d a t a c e n t e r

facilities

S e c u r i t y S y s t e m s

. Perimeter security (Campus level)

. Lobby security (Building level)

. Datacenter access control security (Datacenter level)

. Keycard Access Control systems with alarm/key monitoring and access logs

. Real-time CCTV surveillance with 24x7 monitoring

E n v i r o n m e n t a l C o n t r o l s

. Dual Redundant HVAC A/C units

. Controlled climate of 20 to 24 Celsius degrees and 30-60% humidity

⋅ Humidity / Temperature Monitoring system

⋅ VESDA Fire Detection system

⋅ DuPont FM-200 Waterless Fire Suppression System

P o w e r S y s t e m s

. High Voltage (32 KV) power distribution systems with Medium Voltage distribution

. Redundant Low Voltage power substations.

⋅ Dual incoming utility feeds from separate substations off two isolated grid entries

⋅ Dual Redundant Standby Power Generators (CAT – 48V) monitored 24x7

⋅ Double-conversion online UPS systems, with redundant battery packs

⋅ Power supply is currently unlimited and 99.999% availability is ensured

facilities

da t acen t e r

S t r u c t u r e

⋅ Hot aisle/cold aisle layout design

⋅ Under floor airflow induction management

⋅ Technical raised floor with cabling raceways

⋅ Overhead data-specific cabling trays

E q u i p m e n t R a c k s

⋅ 42U locking cabinets (600 x 1100 mm w/perforated doors)

⋅ 6 KVA, 220V Line A+B supplied power as standard

⋅ 2 x Monitored PDU – 16A w/ 18 IEC C13 + 2 IEC 19 Outlets

C a g e C o - l o c a t i o n

⋅ Custom, built-to-suit wire mesh cages can be had as an option for added security

⋅ All cages are locked and have dedicated access control with electronic keycards

⋅ Dedicated CCTV monitoring is optional

S e r v e r M o n i t o r i n g S y s t e m s

⋅ Traps receiver server.

⋅ Network Monitoring Server and Traffic Grapher

services

da t acen t e r

R e m o t e H a n d s

24-Hour Remote Hands Services delivered by Certified PersonnelSpecific remote hands datacenter and co-location services include:

. On-site technical assistance . Visual verification to assist remote troubleshooting efforts . Swapping removable media (tapes, CDs, DVDs, etc.) . Pushing a button, toggling a switch or power cycling equipment . Relaying equipment status and typing commands onto a pre-installed console . Wiring services such as moving, securing, or terminating cables . Labeling equipment or taking digital photos

S m a r t H a n d s

Aimed for those customers whose requirements exceed the Remote Hands scope of work, Smart Hands types of services are suitable for more complex tasks requiring a higher level of expertise and are quoted in 8-hour blocks.

A t t e n t i o n T i m e

Both Remote and Smart Hands services are available with two different levels of attention time:

Urgent: less than fifteen minutes within submitted request Basic: less than one hour within submitted request

A c c e s s M a n a g e m e n t

Customers have the ability to manage their employee and vendor’s access rights through our secure online customer portal, up to a date and time level

Reports and datacenter access logs are available upon request

V o i c e

Connect iv i ty is key to modern businesses and as such, Zonamerica's networking ecosystem focuses in performance, rel iabi l i ty and f lexibi l i ty, providing high qual i ty voice and data services in order to help our customers meet their rapidly evolv ing and changing needs.

I T S e r v i c e s

voice & data

N e t w o r k D e s i g n

⋅ Campus Lan architecture based on Cisco Validated Designs

⋅ Multi-carrier platform for Voice and Data services

⋅ Core Level networking equipment -including Cisco Switches and Routers,

Security Appliances and Voice Gateways- is distributed amongst our two Datacenters for redundancy and higher service availability.

⋅ Fiber Optic backbones connects both Datacenters to every building across the campus, delivering network access services which are then distributed throughout each building into all of our customer’s offices

⋅ Outdoor plus Wireless Lan mesh covers most of the campus area providing secure and free internet access for the users.

S e r v i c e P r o v i d e r s

D a t a

connectivity

v o i c e & d a t a

O f f s i t e N e t w o r k A c c e s s P o i n t s

Two high-speed links to Point of Presence in Miami (Terremark’s NAP of the Americas) and Buenos Aires (Claro/Telmex Datacenter) provide a broad range of connectivity options to the world that are readily available with a short deployment time and have the key to reducing network latency, enabling new possibilities for Cloud-based and high performance core applications.

D a t a S e r v i c e s

Zonamerica has a Neutral Ethernet Exchange platform dedicated exclusively to support our customers by delivering reliable access to a diverse kind of network technologies, while at the same time reducing complexity and maintaining the ease of management with our single point of contact.

Point-to-Point link technologies include MPLS, Ethernet, SHDSL, nxE1 and Radio Frequency.

U n i f i e d C o m m u n i c a t i o n s

Voice services are supported by a Cisco Unified Communications system accessing a multi-carrier international long distance voice platform that gives our customers the possibility to choose from a pool of VoIP and PSTN service providers when making a call.

Cloud based PBX systems are available as a built-to-suit solution, enabling our customers with all the functionality of the Cisco UC platform as a service, with features covering from stand-alone IP Softphones and Deskphones to full Contact Center capabilities.

v o i c e & d a t a

management

I n t e r n e t A c c e s s

High availability internet access links over Zonamerica’s multi-carrier connectivity platform offer a wide spectrum of solutions that range from basic internet access to high-speed dedicated links with custom routing designed to improve network traffic.

Network uptime is currently over 99.9%

N e t w o r k M o n i t o r i n g a n d M a n a g e m e n t

All of the IT Services provided by Zonamerica are monitored on a 24x7x365 regime and backed up by our Technical Support staff.

Monitoring systems include real time traffic graphics and statistics which are available for the users.

Network management is done in-house by our own team of specialists who work along with a vast partner ecosystem in order to ensure a fast and reliable response to every issue.

S i n g l e P o i n t o f C o n t a c t a n d S u p p o r t E s c a l a t i o n

With the clear objective of providing a high quality Level of Service and personal attention, all Service Requests are issued through Zonamerica’s Contact Center as the single point of contact.

The Contact Center’s trained staff will issue a trouble ticket and route the case to the appropriate department and responsible staff.

I T S e r v i c e s

cloudz

Cloudz is a hybr id c loud designed to respond to changing business needs, providing regulatory and governance compl iance whi le focusing in user exper ience and maintaining a compet i t ive edge in an environment that is secure, rel iable, redundant, and carr ier neutral .

H o w i t w o r k s

Our services are supported by our own high-performance, low-latency delivery infrastructure and backed up by an easy-to-reach support staff and a partnership agreement with IBM.

H a r d w a r e & S o f t w a r e

Housed in our premier Datacenter, best of breed IBM BladeCenters, Storwize Unified Storage, Virtual Tape Libraries and SAN networks are working together to provide the foundation for a cloud layer that can handle most IT requirements.

VMware vSphere ESXi Edition and Citrix Xen are the engines behind most services on the cloud layer, ensuring a solid framework for Operating System specific Virtual Machines.

C l o u d M a n a g e m e n t a n d A u t o P r o v i s i o n i n g

IBM Service Delivery Manager provides a self-service portal interface for in-advance computing reservations of virtualized environments, including storage and networking resources.

Automated provisioning means users have the necessary agility and flexibility to separate production environments from development/testing environments, enabling them to request, deploy, monitor and manage cloud computing services when required and at their own pace.

main features

c l oudz

B a c k u p & R e s t o r e

IBM Tivoli Storage Manager software automates data backup and restore functions, addressing business continuity by helping to shorten backup and recovery times, maximizing application availability and optimizing performance and user experience.

S e c u r i t y

FortiGate's FortiOS enterprise-class firewall and Unified Threat Management provides security layer features such as Application Control, Content and Web Filtering, Antivirus, Antispyware, Antispam, IPSec and SSL VPN features, Data Loss Prevention, Web Filtering, IPS and Virtual Domains.

F e a t u r e s

High Availability (HA), automatic failover, secure storage, and secure VMs Web-based Cloud Management and auto provisioning Dedicated resource pools Secure VPN access to your network

P r o d u c t s & S e r v i c e s

Virtual Server Farms Virtual Desktops and ready-to-use offices Cloudz Exchange and Collaboration platform

Disaster Recovery Sites Datacenter Consolidation Migration Projects and consultancy

Data Storage & Hosted Apps

www.zonamerica.comRuta 8 Km 17.500 Montevideo, Uruguay +598 2518 2400