HLABC Forum: Winter 2003

VOLUME 27 ISSUE 2

W INTER 2003

MEMBERSrsquo FORUM ON

END USER

EDUCATION

Inside

AssociationPresidencychanges hands

Executivereports

Web surveyresults

AfterLife Guest columnist David Noble

HLABC FORUM

VOLUME 27 ISSUE 2 Page 2

20032004 HLABCExecutive

President to Dec 2003Tracy Havlin after Jan 2004 Shannon Long

Past President Rebecca Raworth

Secretary Mimi Doyle-Waters

Treasurer Marcia Bilinsky

FORUM Krista Clement PatBoileau

Website Robert Melrose Mary-Doug Wright

TABLE OF CONTENTS

Editorial 3

Presidentrsquos Letter(s) 4

Treasurerrsquos Report 5

Website Update 5

CHLAABSC Report 6

Winter Meeting Report 7

End User Education Forum

Internet Classes amp Unexpected Events - Marjory Jardine 8

Introducing the 20th Century to the 21st - Ruth Rochlin 9

Train the Trainer - Barbara Trip 11

End User Education Activities Web Survey 12

AfterLife David Noble 14

The Forum is published quarterly by the Health Libraries Association of BC

ISSN 0826-0125

For membership information visit our website at wwwhlabcbcca or write to

Marcia Bilinsky HLABC Treasurer

Medical Library Service

College of Physicians amp Surgeons of BC

400 - 858 Beatty St

Vancouver BC V6B 1C1

Tel 604 733-6671 ext 2296

Fax 604 737-8582

em ail marciabm lscpsbcca

Fees are $2000 (regular) or $1000 (student maximum 2 years) and include the Forum

Submissions and story ideas are welcom ed

Publication is not guaranteed and manuscripts may be edited

Contact the editors

Krista Clement

Email kristacshawca

Phone 250-762-3700

Pat Boileau

Email pboileauvanhospbcca

Phone 604-734-1313 ext 2339

HLABC FORUM Page 3

EDITORIAL

CHLA-ASBC conference Edmonton 2003

Tracys Trail Pal - Spicey

Among our duties as librarians is the duty to manage our time according to thoughtful

priorities It is a lesson I have not finished learning At work I agonize over which task must

be done today and which will wait for tomorrowrsquos attention Inevitably I am tempted to stay

at work just that ldquolittle bit longerrdquo to complete one last thing

We are a ll so busy and can see keenly the many important th ings which m ust be done This

is not only true in our working lives our libraries but also at home and in our other

involvem ents It is not possible for you to accept every opportunity agree to every request

and participate in every event The day will still be only twenty-four hours long But then

sleep is overrated and could readily be reduced wouldnrsquot you agree

The reality is that if we as professionals do not set limits on our commitments and take care

in selecting how to spend our time we will become exhausted and fail to keep many

promises It is not good practice to burn ourselves out and leave our libraries our colleagues

our fam ilies and our friends wondering what happened

The HLABC Forum our website and our listserv should be tools which help in setting these

priorities If we can pool our wisdom offer help and support each other in decision making

then each of us can save a little time for what really m atters

In this issue the focus is on End-User Education something which most of you agree is a

significant priority This year I came hom e from the CHLA-ASBC conference determined to

make some training happen in m y ow n place the Cancer Centre in the Southern Interior I

thought to start small - with just our oncology nurses I planned four topics to offer as quick

ldquobrown bag lunchrdquo talks one per month and to follow each with a hands on workshop There

are only about a dozen nurses at our facility

When I brought it to the nursing practice leader she asked whether I would give the talks in

front of a camera video-linked live to all four cancer centres in the province so the other

oncology nurses could participate too I gulped and said ldquoSure why notrdquo When we

scheduled the times the academic education committee asked if they could promote the

sessions across all the disciplines - in effect opening up my talks to the entire Cancer Agency

across the province Again I gulped and said ldquoSounds greatrdquo Instead of a cozy chat with my

own nurses here I ended up presenting to a much wider audience That commitment

pressed me in other areas of my work certainly But I init iated the project because of my

belief that it is a high priority If I teach even three people at once it reduces my total time

training and maximizes what I can do for those three I hope that the stories shared here

the survey and the various reports will help you all in planning effectively and defending

your priorit ies

In the meantime Tracy Havlin has set some fresh goals for herself - not only beyond her

current library but

outside of this

continent You can see

from the photo above

that Tracy uses time in

the outdoors to balance

her own personal and

professional pressures

Let us wish Shannon Long the new ldquoPrezrdquo much


success as she takes on this comm itment - to give leadership to our m erry band May none of us give her cause to regret it

And m ay we all have a healthy happy New Year

Krista Clement

Forum Editor

Page 5HLABC FORUM

PRESIDENTrsquoS LETTER(s)

Cornell at Quatar httpwwwmedcornelleduqatar

Have a look at the imagegalleries linked at thebottom right of thehomepage or find thelibrary under resourcestab

Tracy Havlin - OutgoingFor those of you that havent heard through the grapevine yet (or dont read many

messages from the listserv) Im resigning as HLABC president and leaving my current job

at NRGH to move overseas and start a new position at Weill Cornell Medical College in

Qatar Shannon Long will be replacing me on the HLABC executive

For the inevitably curious some FAQs on my upcoming adventure

Wheres Qatar In the Middle East a peninsula bordering the Persian Gulf and North of

Saudi Arabia

When did Cornell set-up a medical college there and what are the facilities like Check

out the website given in the side bar for details

What will you be doing and for how long My position will be one of 4 reference librarians

in the distributed e-library I signed a contract for 3 years (until Jan 13 th 2007)

Since Im writing this blurb on worktime I should cut myse lf off here

Id like to thank all the current and past HLABC executive members Ive had the privilege of

working with And its been really great working with so many of you HLABCers - truly a

wonderful bunch of dedicated health professionals I hope you all enjoy the holiday season

and have a healthy New Year If you want to keep in touch please send a note to my

web email account gg_tracyyahooca

Shannon Long - IncomingI would like to start by thanking the HLABC members who gave me such a warm welcome

at the December meeting when my role change was announced This year was supposed

to be one of training as Vice President nonetheless I feel quite confident in taking on the

increased responsibility albeit six months ahead of schedule I have been on the executive

for severa l years as the treasurermem bership coordinator During that time I learned (in

great detail) about our association and also about how executive boards function

This year HLABC is involved in many exciting initiatives The Electronic Health Library of

BC led by the BC Academic Health Council looks like it is rea lly taking off Yahoo

Although our association itself is not directly involved many of our members are and we

all look forward to hearing how the init iative is moving ever closer to its goal On the home

front the HLABC executive is working toward getting the new website up by late January or

early February Keep an eye on the listserv for announcements and links to the site

The executive is also busy planning continuing education events and guest speakers for

our spring and summer m eetings At the brunch earlier this month interest was shown in

a variety of topics from statistics to web based instruction design We canrsquot cover all of

the topics this year but we will certainly do our best to encourage education of HLABC

members through our own events and by informing you of learning opportunities through

other organizations If you are a m ember BCLA SLA PNCMLA or CLA please share

details about courses and lectures even those not directly related to health sciences

librarianship The more we educate ourselves the stronger we become individually and as

an association Perhaps we could even start a regular column in the Forum dedicated to

educational opportunities

Until next time

Shannon Long

President Health Libraries Association of BC


HLABC FORUM Page 7

WEBSITE UPDATE

In case yoursquove forgottenthe website is athttpwwwhlabcbcca

(But you know that because

yoursquore reading the Forum

online now)

The mockup of the newdesign has been athttpwwwbedlamhotelcom114html

TREASURERrsquoS REPORT Health Libraries Association of BC

Finances

Mutal Fund $156965 (as of September 30 2003)

Checking Account $673038 (balance on November 7 2003)

Total $830003

Me mbersh ip

79 regular (6 new)

1 student

6 lifetime

2 unpaid

Total of 88

Welcom e to new m em bers

Lisa Jane Watson EBSCO

Christine Martin SLAIS Instructor

Patricia Whittaker VPL

Robyn Ingvallsen BCCA Surrey

Bette Reimer Information Research Consultant

Sue Kurucz Former member just back from 6 years in Dubai

Report submitted by Marcia Bilinsky

The redesign of the HLABC web site was completed over the summer and the executive

committee selected the final look at the November 22nd executive meeting At the HLABC

general meeting December 6th those involved in the website redesign met briefly to discuss

the next steps We all agreed that Chris from Bedlamhotel has done a great job on giving our

page a new look

In early January the website committee will meet to discuss transferring the content of the

old site to the new site We will be collaborating with Chris to obtain training for the

committee and to establish user ID and passw ords for site security Once training in

complete the content will be transferred from the old site to our new site

The Centre for Health Services and Policy Research will continue to host the HLABC website

The new site will be running on the contents management system Tyop3 which will allow

remote access for comm ittee members

Teresa Lee left the website committee this fall as she returned to university We welcomed

aboard two new members Robyn Ingvallsen from the BC Cancer Agency (Surrey) and Joyce

Constantine from the Vancouver Island Health Authority (Victoria) Please contact any of the

members of the committee with your ideas for content for the new website

Current members are Mary-Doug Wright (mdwrightchsprubcca) Robert Melrose

(Melrosedsrforg) Robyn Ingvallsen (ringvallsenbccancerbcca) and Joyce Constantine

(joyceconstantinecaphealthorg)


Report submitted by Robert Melrose

Page 9HLABC FORUM

CHLAABSCMembership infohttpwwwchla-absccaassocchlamemhtml

CHLAABSC REPORT

Cathy Rayment craymentinterchangeubcca

Hamber Library University of British Columbia Childrens amp Womens Health Centre of BC

New Push E-Mail Service

CHLAABSC has started a new e -mail newslette r for mem bers-only It uses a push-email

delivery and will be used to ensure that all members receive timely notice of association

news In addition to the E-News well be using it to send out Nomination forms

membership renewals notice of journal issue availability etc

Transition to Calendar Year Mem bership

The Board has decided to proceed with changing the Associationrsquos membership year (We

had started to do this last year but hadnt considered all the financial im plications)

Currently members join from June 1 to May 31 each year The fiscal year however is the

calendar year This has caused needless complications for our Treasurer and the budget

process and also confusion at conference registrations where people are unsure of which

yearrsquos membership counts towards the member conference rate

In order to achieve the change for one renewal only we are go ing to ask members to

renew their membership for a year and a half The renewals will be sent out for June 1 as

usual next year but you will renew through December 31 2005 For regular members the

one tim e renewal cost will be $12000 ndash one and a half times the usual $8000 fee

Similarly all other categories of membership (except sustaining) will be renewed at one

and a half times their regular fees

Membership

In conjunction with this transition CHLAABSC is undertaking a mem bership drive To

attract new members we are offering a half-price membership for the 2004 calendar

year New mem bers (individuals who have NOT held a CHLAABSC membership in the

past 5 years) can join for $4000 Information can be found on the Association web site

under ldquoWhatrsquos Newrdquo and on the mem bership page

BMC Transition to the Journal of the CHLA

For those of you who may have missed the news beginning in 2004 the Journal of the

Canadian Health Libraries AssociationJournal de lrsquoAssociation des bibliothegraveques de la

santeacute du Canada will be published by the NRC Research Press exclusively online The

tables of contents will be freely available and will be sent to mem bers via the new push

em ail service when each issue is published

There was strong support particularly from BC members to publish the journal as Open-

Access and the Board studied this idea A task group was formed and surveyed the

mem bership Up to 10 of existing mem bers fe lt that they would not renew their

memberships if the journal were freely available to them (in other words they maintained

membership because they felt the BMC was a significant benefit) This would amount to a

significant enough drop in membership revenues that it is not a viable option So for at

least the first year the new Journal CHLA wil continue to be available for mem bers-only

The Board is investigating new ways to improve membership benefits in the hopes of

retaining m em bership levels should we move to an open-access m odel

Upcoming CE Survey

VOLUME 27 ISSUE 2 0

Continuing Education is one of the prime areas of focus for CHLAABSC Members have said they need and want a wide array

of CE opportunities both at the annual conference and locally CE Coordinator Judy Inglis is planning a survey of members

regarding their

HLABC FORUM Page 11

2004 CHLAABSCConference Website

http w ww medmuncachla

2004

Editorrsquos Note Ask Anne about ldquootherdetails such as gettingsoaked in the rain andlosing a glove and havingto buy new ones and notknowing which bus totakerdquo

BC Academic HealthCouncil eHLbc

httpwwwbcahccaBCAHC

_pageasppageid=700

WINTER MEETING REPORT

professional development needs The survey w ill help pinpoint subjects for which mem bers

would like courses to be available as well as preferred methods of course delivery The

survey will arrive via e-mail so watch for it and make your opinions known

CHLAABSC Conferences

The upcoming 2004 conference is in St Johns Newfoundland and will undoubtedly be

another memorable conference (The opening reception alone looks like it will be worth the

registration fee)

Conference 2005 will be hosted by the Toronto chapter And Conference 2006 will be

back here in BC A call for

volunteers went out after the HLABC December brunch and many of the sub-committee

chair positions have already been filled There are a few spots left though and most of the

committees can use extra hands to he lp with the organizing so please contact me if youre

interested in taking part in the planning Taking part in a planning committee is a great way

to get involved with your professional association

Anne Allgaier Librarian for the Northern Health Authority

REPORT OF A M EET ING OF THE H LABC December 6 2003 hosted by Pat Boileau at the

GF Strong Rehabilitation Centre

I was very pleased to have been able to attend a Christmas meeting of the HLABC and would like

to thank those responsible for putting in place a po licy to provide financial support to out-of-

towners such as myself making it possible to travel from the HeartLand to LotusLand in order to

partake of intellectually stimulating interactions with co lleagues as well as gourmet delights

George Eisler CEO of the BC Academic Health Council and Sandra Morris Senior Project

Manager of the BC Academic Health Council were the guest speakers who brought us up to date

on the BC Academic Health Councilrsquos initiative for an electronic health library for British

Columbia health professionals and students in the health sciences

The complete information sheet about the Electronic Health Library for BC (eHLbc) is listed on

the website of the B C Academic Health Council Please feel free to make copies and distribute to

staff at your work place - it is important for this initiative to have broad grass-roots support

The eHLbc is one of several initiatives being undertaken by the BCAHC which is a fortuitous

amalgamation of health care facilities and educational institutions (and a successor of COUT H)

that are responsible for training health professionals in BC The eHLbc may have a greater chance

of success than other efforts because of this

The staff of the BCAHC and the W orking Group consisting of various educators administrators

and librarians from universities colleges and health authorities have been working very hard to

develop a list of electronic resources that could be licensed for ALL health professionals and

students in BC regardless of location Other models for licensing are being examined and the

knowledge gained will help make informed decisions about the final licensing model

News about the eHLbc will be posted on the HLABC website in the New Year so check there to

monitor progress

AA


SEEN ON THE WEB

-----Original Message-----Forwarded FromAlannaAiko Moore InternationalRelations Office InternAmerican LibraryAssociationSent Thursday December11 2003 922 AMTo CANMEDLIBSubject FellowshipDeadline Approaching

The US IFLA 2001National OrganizingCommittee is pleased toannounce that it willsupport the participation of20 librarians from theAmericas (South AmericaCentral America NorthAmerica and theCaribbean) to IFLAsWorld Library andInformation ConferenceAugust 22-272004 in Buenos Aires

The fellowship will coverair travel sharedaccommodation a per diemfood allowance andconference registrationfees

The deadline forapplications is January 152004 Applications inSpanish and English can befound at httpscsalaorgifla2004

INTERNET CLASSES amp UNEXPECTED EVENTS

Marjory Jardine writes from the Vancouver Coastal Health Authority (VCHA) Com munity

Library She and Pat Young job-share the Librarian position and Paula Ludwig works 8 as a

Library Technician

Our library at VCHA offers introduction to finding health inform ation on the internet a

refresher course for those who have taken the introduction and we have just introduced

internet searching for beginners

We started offering demonstrations about 2-3 years ago We went to various sites armed

with a laptop and an enormous lcd projector and gave demonstrations of Pubmed

Medlineplus plus other consumer health databases More recently we have offered

regular hands-on sessions for groups the internet for beginners class is the newest

offering and it seems to be very popular

We are very fortunate to belong to a team of excellent educators and support staff Our

classes are advertised in the education services calendar (online and in print) in addition

one of the support staff sends out workshop reminders to all staff every week Registration

is required and again support staff look after this

The classes are 2-3 hours and are held in a computer lab where each person has their own

computer Class size ranges from 5-12 people Classes are generally offered every 2

weeks In addition we add extra classes for a group training session on request For

example speech- language pathologists addictions counsellors

The bulk of a hands-on internet session is spent on Pubmed with lots of time for practice

Medlineplus and other consum er health sites are also covered We use the opportunity to

let staff know about the available library services (eg document delivery e-mail tables of

contents services online library catalogue how to request material from the library etc etc)

We definitely had to learn new skills for this course particularly the use of technology -

lcdlaptoppc connections And how to teach We do use lots of both computer

technology for the hands-on classes but also paper materials - lots of fluorescent-coloured

how to hand-outs

This is most definitely a collaborative effort -- library staff together and in conjunction with

education services support staff For a group of 6 or more we try to have two librarians on

hand (a definite advantage of job-sharing - one person splits into two) One to demoteach

and the other to be available to help participants

The biggest challenge could be described as unexpected eventsrdquo ndash usually technology-

driven but sometimes weather-related Each session brings its own challenges A bent or

broken plug a missing cable a dripping ceiling a code blue announcement over the PA

system the internet is down city-wide Pubmed is experiencing technical d ifficulties old

computers teeny tiny font

Another challenge is teaching a hands-on class to people with varying degrees of

computer-comfort - we have tried sending out a pre -assessm ent questionnaire but th is

does not always work

Page 13HLABC FORUM

An education services evaluation form is included in each hand-out package Participants rate several aspects of the

session on a scale of 1 (poor) to 4 (excellent) For exam ple overa ll rating of workshop learning needs were met

usefulness of hand-outs


SEEN ON THE WEB

If you visit no other links inthis issue go to

httpwwwpubmedcentralgovpicrenderfcgiaction=streamampblobtype=pdfampartid=234463

The whole URL is requiredto find the articleAlternately search PubMedCentral for ldquoMedicalLibrarianrdquo[TITLE] and lookfor the Jan 1929 article

INTRODUCING THE 20TH CENTURY TO THE 21ST

usefulness to work etc etc There are also several questions which allow participants to

make further comm ents

These sessions are very well received Staff leave the sessions knowing that they have the

skills to do basic literature searches Andthey also know that they can ca ll us for help

before during or after a search They also know that the librarians are on deck to do

literature searches Equally importantly staff now know of resources to show or to

recomm end to their clients (in particular consumer health resources such as medlineplus

merck manuals etc)

One way we know that staff members are using what they learn is that they sometimes send

in requests for articles via the e-mail feature in pubmed And in addition they do call us for

help and reminders about things they learnedThe library is busier than ever doing literature

searches and filling document delivery requests

Has it been worth the effort Do we plan to continue these classes Would I recomm end it to

colleagues Yes yes and yes

Ruth Roch lin is librarian at Kelowna General Hospital Along with Francine Renaud in

Vernon and Anita Skinner their clerk they serve the Okanagan Service area within the

Interior Health Authority Teresa Prior is their third colleague librarian at Royal Inland

Hospital in Kamloops

With the advent of our new Ebsco online library package I have begun regular education

sessions Rather than doing in-depth research skills training in our computer lab with 6 or 7

people per class which I have done in the past I have been holding open sessions in our

conference room I use a live dem o with projection and provide handouts All staff are

welcom e no registration only 45 m inutes People with pagers sit at the back and run out if

they need to Free cheery come on in

The intention of all of the teaching strategies is to disseminate not only search skills but the

scope and practice of library services Within Interior Health we are working hard towards

regional collaboration The librarians in both Kamloops and Vernon are similarly presenting

the new online library package while letting people know of our regional aspirations

Promoting and advertising were taken on aggressively in all sites In Kelowna General and

the Kelowna Health Unit our internal information system Meditech was used to reach all

staff with a brief ad about 2 weeks prior Reminders were sent around by this method as

well Posters were put up in strategic places including the elevators which catch just about

everyone Managers were contacted separately and a CME event for the docs was

advertised separately I made good use of the CME admin assistant and the Education

department to disseminate information about the sessions

In Penticton Regional Hospital Meditech is not universally used so I made more use of

posters and flyers and engaged the help of the staff development educator and the

physic iansrsquo secretary to spread the word

The biggest challenge remains the electronic equipment I book the space a laptop an LCD

projector leave an hour for set-up What can go wrong Well for example

1)The laptop I booked had no port for an internet connection (they still make those No -

this one is obsolete)

Page 15HLABC FORUM

ROCHLIN CONT

No problem I will get a long cord and hook the projector into the PC in the room It will be fine (run itrsquos 5 floors and 6

corridors away but I have time)

2) Somehow the PC and the LCD projector are incompatible Screen will not project

No problem I will find another projector Only one left on short notice is the oldest one in the building - Irsquoll take it (run 5

floors 6 corridors barely enough time)


ODD Internet Addressesamp other references go inthe margin

Garamond 12 pt - notSmall Cap

SEEN ON THE WEB

Library Humour Online

Library The Musicalhttpwwwprangstgrupco

mlmlmhtm

Library Song (UK)httpwwwcheekybeefcou

klibraryhtml

Librarian T-Shirtgraphics (also make goodwallpaper)

httpis2dalca~mdeliatee

sindexhtm l

HLABC FORUM Page 17

All is set up and ready with 3 minutes to spare Only a little perspiration on my brow

3) Audience com plains of poor b lurry projection quality

Resist the urge to tell them to suck it up

Other issues on other days but you get the general picture

The strategy described above is more cost effectivetime effective and reaches a larger audience than my traditional

approach of 1-2 hour small group sessions in a computer lab I have had a few requests that I run the small research classes

but I have decided not to do that until everyone has had a chance to come to the brief introductory sessions Interfaces are

getting easier and the users are becoming more computer savvy and I have great faith in most of them figuring it out as they

go along Theyrsquove had an introduction they have instructional handouts they have the library contact information - ldquoOff you go

now yoursquoll be finerdquo is my attitude

With the increase in access to PCs we in Interior Health have been able to put a link to the e-library package on our library

intranet page as well as the instructional handout This is light years from handing out paper As well Krista has come up

with a clever little bookmark small and handy with access and searching instructions The librarians needed to do the initial

instructional sessions to introduce the new services and to remind users of all of the wonderful things we do Once they have

had the intro they can try out the system and use the link to the online handout on their own

This project has definitely been a collaboration among the 3 libraries We each planned and promoted our own areas but we

shared experiences handouts and workload to get the information out to as much of the population as possible in the same

time frame

There was a fairly big learning curve involved for all of us to learn the Ebsco system well enough to teach it and to learn the

administrative side and handle security issues This was made more difficult when Ebsco changed the administrative

software after about 6 weeks We were warned it was going to happen but it was discouraging to have learned the

procedures to set th ings up then not to recognize the screen one day

Previously I have only attempted small group education sessions This was my first foray into mass education Itrsquos been fun

and easy and everybody can find 45 minutes to get to an info session Because of the number of clients the library now

serves I will use this format again

For the sessions I ran in KGH my home base I used the standard education evaluations All surveyed thought it was fun and

interesting except those w ho attended the session with the bad projector who com plained en m asse about the blurry

projection

I did not have the other sites evaluate the sessions

Response has been overwhelmingly positive that our sleepy little valley has finally entered the 20th century (I havenrsquot pointed

out that it is too late) Most users were well pleased with the introductory sessions and went off with their usernames and

passwords to try it on their own However there are still some who want small in-depth sessions which I will not be offering

anytime soon It is far better for me to teach 30 people in 1 hour than 6 people in 2 hours

I am finding now that in spite of the sessions and the handouts som e people still think that we have purchased electronic

access to everything indexed in Medline and CINAHL They fight the good fight with Ebsco then call me in frustration that

they cannot get to the full text and canrsquot understand what they are doing wrong Ah well itrsquos a learning curve for everyone


TRAIN THE TRAINER

After the sessions library use in general has gone up Interlibrary loan use soared in the

months following - as people discovered that hey - not everything is full text

I will run a second set of sessions in the same format in the coming months Even when

people did not make it to the sessions they saw all of the advertising and came to the library

to ask about it Now that the handout is on the intranet site people around the region are

referred there and for many that will be enough

I used these sessions to advertise what we have purchased how to get to it how to do basic

research how to contact the library for more information and help I also used it as a venue

to remind people of the great serv ices we offer

Barbara Trip is Librarian at the Patient amp Family Learning Centre (PFLC) Vancouver General

Hospital (VGH)

As librarian in the Patient amp Family Learning Centre I have been involved in end user

education in severa l ways On a roughly monthly basis I teach a class entitled E-Library Tour

This class looks at the UBC Library web site and some of the resources that are available for

VGH staff Specifically it covers how to access journals BooksOVID M D Consult Health

Reference Centre and the great subject resources pages developed by the UBC librarians

This class is one of several that are organized by the Vancouver Coastal Health Research

Institute It is held in a computer lab so there is hands-on participation

In the past year the PFLC also offered its own end-user education sessions From January to

May we offered monthly classes on resources that are available to staff from the Vancouver

Hospital Intranet This included looking at the Patient Care Guidelines BooksOVID MD

Consult and Health Reference Centre These classes were held in computer labs at both

VGH and UBC Hospital

As an outcome of these classes we produced a small booklet with the instructions for using

these resources as well as instructions for searching with OVID and PubMed We offered

these to the units as a resource that they could have handy at their computer stations

Another outcome of offering these classes was a request from the Intensive Care Unit to

come and do classes on the unit because it was difficult for their staff to get away to attend

the classes Some of these sessions were held right at the nursing station with 3 or 4 people

gathered around 1 terminal At tim es this was a b it chaotic as people would com e and go if

they were needed on the unit

The ICU also had another project to help the staff become more com puter literate For th is

project they used a train-the-trainer approach Again I covered with these trainers the

resources available on the Intranet The trainers then held their own classes in the ICU for

their staff

We did evaluations of the classes and those seemed well received I did not do evaluations

of the ICU sessions but I have had feedback that the train -the-trainer project worked well

I would hope to do more unit specific tra ining and really like the idea of tra ining the trainer

However I think we are fortunate at VGH to be able to provide a variety of methods of end

user education

HLABC FORUM Page 19

SEEN ON THE WEB

FROM David S Crawford

TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues

It gives me great pleasureto announce that theCanadian government hasjustdesignated Margaret RidleyCharlton as a person ofnational significanceMiss Charlton was the firstreal librarian at theMcGill University Medical(now Health Sciences)Library (1895-1914) Shewas also one of thefounders of the MedicalLibrary Association(1898) with Osler andGould

The proposal wassupported by the CHLAand the ACMC - though ittook such a long time thatPatrick (who was CHLAPresident at the time) maynot remember

Further information isavailable athttpwwwhealthlibrarymcgillcaoslercharltonindexhtm

CheersDavid S Crawford FCLIPEmeritus Librarian McGillUniversity

WEB SURVEY END USER EDUCATION

Report by Krista Clem ent

I hope you find these quick snapshots of how we all practice both inspiring and reassuring -

oh and maybe spark a debate or two We had 24 respondents this time up from 16 on

the first survey All were HLABC mem bers (the website is not closed to non-mem bers)

More than half of us do end-user training less than once per week 62 Only 17 do such

training three or more times per week I didnrsquot include ldquoneverrdquo as an option (oops) and

nobody wrote it in so I guess we are all doing something

I admit to being surprised at the high level of formal instruction we do I was also surprised

that none of those responding are teaching courses or course components with a graded

component I thought maybe some of the academic wing m ight

Searching databases and answering questions may be thought of as ldquoreal librarianshiprdquo

along with cataloguing and collection development However sober second thought made

me agree with the majority of you that in the long term teaching our patrons to use


information and tools to access it is also essential By increasing our users abilities we free them and we also free up our

own time for other things like tricky reference

HLABC FORUM Page 21

On the other hand as Ruth Rochlin points out in her art icle (this issue) training can consume

your time Nearly a third of you would not give instruction too high a priority lest it displace

other work Debate anyone

You may want to spend a few minutes contemplating question 5 - a sneaky omnibus number

which is really 9 separate questions

Highlights The most frequent sort of training is certainly searching journal indices (you know

Medline etc) The next most common topics are ldquocirculationrdquo and ldquoother high level info

skillsrdquo - by which I hoped to capture something more than the location of the restrooms

Circulation is also the most likely not to be offered at all I suspect that the split reflects a

difference in our libraries - perhaps larger versus smaller the type of circulation system or

policy or even the presence of regular circ staff The use of computer hardware and non-

computer equipment is also thankfully not a large part of our instructional duties

Looking at the middle columns we do steady training about the Internet and other software

No matter how much of our information migrates to web or CD-Rom based formats our

assistance continues to be needed in learning how to access and apply the knowledge

Thanks once again to every librarian who participated Keep your eyes open for the next

survey in 2004


SEEN ON THE WEB

gt -----Original Message-----gt From CHLAABSC gt Sent 2003 December 18 gt To tracyhavlincvihrbccagt Subject ImportantInformation on the next issue ofBMC

ldquoStarting volume 25 issue 1the JCHLAJABSC (Journalof the Canadian HealthLibraries AssociationJournal de lAssociation desbibliothegraveques de la santeacute duCanada) will be available inan electronic only (PDF)format

You can access the Journalin two ways either throughthe publisher NRC ResearchPress under AffiliatedJournals lthttppubsnrc-cnrcgccagt or through the associationwebsite lthttpwwwchla-absccagt

ldquo

NOTES FROM THE AFTERLIFE

RETIREMENT IT TAKES GETTING USED TO

David No ble retired as Chief Librarian at the BC Cancer Agency in 2002

I know its hard to believe but being retired does take getting used to

For the first few months you feel you are on vacation your mind cant fully accept the fact

that after 46 years of summer and career jobs through the years this is it You are now

retired Your m ind is sort of in a state of shock which only time will cure

After the vacation stage comes the guilt stage where you feel a little guilty that you are no

longer nose to the grindstone You hear from colleagues of developm ents since youve left

work but its no longer your concern and many of your long-time friends are still working

hence the guilty twinge For me the tiny feeling of guilt lasted 2 or 3 months until my mind

accepted the fact that I really did deserve to be retired after working a fifty five hour week

for 26 years

Then comes the Its time I started doing a ll those things I have put off until retirement

stage Youve sort of taken it easy added a few pounds even watched a little daytime TV

until you are thoroughly sick of it and now are ready for some self improvement You sign up

for courses have your piano tuned haul out your old water colour set and old Chopin

preludes build an improved sea wall do some landscaping of the yard and painting of the

house and generally get more organized and productive There is time also to improve your

golf pitch and chip shots It seemed I had to go through the vacation stage and the guiltnon-

productive stages to feel thoroughly ready for the self improvement stage and really get

down to the true retirem ent stage The true retirement stage is when you have little tim e it

seem s to laze about as your calendar is fully booked w ith all your activities just like before

you retired except its on your own terms

No complaints this true retirement stage is the fun part and how wonderful it is for us to be

free of the daily work grind even though I was one of the lucky ones as I really loved my job

I think we librarians are truly fortunate to be doing what we do We tend to get thanked a lot

for our services and its interesting to boot We may not get paid as much as we like but our

occupation is supposed to be second from the top on the list of best occupations in terms

of job satisfaction That makes up for a lot

This is my sense of experience since my retirement Yours will be different but then again

may be a little s imilar It does take time to get used to

I send my best wishes to you all Drop in and see us here in Qualicum Beach next time youre

passing by

David

_____________________________________________________________________

Notes From The A fterlife is a continuing feature We welcome your ideas Phone

ElsieWollaston at (604) 684-3036 fax (604) 685-9335 or e-mail elbruijninterchangeubcca

Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

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Page 10

Page 11

Page 12

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Page 14

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Page 18

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Page 20

Page 21

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Page 23

VOLUME 27 ISSUE 2

20032004 HLABCExecutive

President to Dec 2003Tracy Havlin after Jan 2004 Shannon Long

Past President Rebecca Raworth

Secretary Mimi Doyle-Waters

Treasurer Marcia Bilinsky

FORUM Krista Clement PatBoileau

Website Robert Melrose Mary-Doug Wright

TABLE OF CONTENTS

Editorial 3

Presidentrsquos Letter(s) 4

Treasurerrsquos Report 5

Website Update 5

CHLAABSC Report 6

Winter Meeting Report 7

End User Education Forum

Internet Classes amp Unexpected Events - Marjory Jardine 8

Introducing the 20th Century to the 21st - Ruth Rochlin 9

Train the Trainer - Barbara Trip 11

End User Education Activities Web Survey 12

AfterLife David Noble 14

The Forum is published quarterly by the Health Libraries Association of BC

ISSN 0826-0125

For membership information visit our website at wwwhlabcbcca or write to

Marcia Bilinsky HLABC Treasurer

Medical Library Service

College of Physicians amp Surgeons of BC

400 - 858 Beatty St

Vancouver BC V6B 1C1

Tel 604 733-6671 ext 2296

Fax 604 737-8582

em ail marciabm lscpsbcca

Fees are $2000 (regular) or $1000 (student maximum 2 years) and include the Forum

Submissions and story ideas are welcom ed

Publication is not guaranteed and manuscripts may be edited

Contact the editors

Krista Clement

Email kristacshawca

Phone 250-762-3700

Pat Boileau

Email pboileauvanhospbcca

Phone 604-734-1313 ext 2339

HLABC FORUM Page 3

EDITORIAL




































your priorit ies


current library but

outside of this











Krista Clement

Forum Editor

Page 5HLABC FORUM










Saudi Arabia

































Until next time

Shannon Long



HLABC FORUM Page 7

WEBSITE UPDATE




online now)



Finances



Total $830003

Me mbersh ip

79 regular (6 new)

1 student

6 lifetime

2 unpaid

Total of 88













page a new look

















Page 9HLABC FORUM


CHLAABSC REPORT





















Membership





















Upcoming CE Survey




regarding their

HLABC FORUM Page 11



2004



httpwwwbcahccaBCAHC

_pageasppageid=700








registration fee)
































monitor progress

AA


SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

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Page 10

Page 11

Page 12

Page 13

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Page 20

Page 21

Page 22

Page 23

HLABC FORUM

EDITORIAL




































your priorit ies


current library but

outside of this











Krista Clement

Forum Editor

Page 5HLABC FORUM










Saudi Arabia

































Until next time

Shannon Long



HLABC FORUM Page 7

WEBSITE UPDATE




online now)



Finances



Total $830003

Me mbersh ip

79 regular (6 new)

1 student

6 lifetime

2 unpaid

Total of 88













page a new look

















Page 9HLABC FORUM


CHLAABSC REPORT





















Membership





















Upcoming CE Survey




regarding their

HLABC FORUM Page 11



2004



httpwwwbcahccaBCAHC

_pageasppageid=700








registration fee)
































monitor progress

AA


SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

Page 9

Page 10

Page 11

Page 12

Page 13

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Page 20

Page 21

Page 22

Page 23

VOLUME 27 ISSUE 2



Krista Clement

Forum Editor

Page 5HLABC FORUM










Saudi Arabia

































Until next time

Shannon Long



HLABC FORUM Page 7

WEBSITE UPDATE




online now)



Finances



Total $830003

Me mbersh ip

79 regular (6 new)

1 student

6 lifetime

2 unpaid

Total of 88













page a new look

















Page 9HLABC FORUM


CHLAABSC REPORT





















Membership





















Upcoming CE Survey




regarding their

HLABC FORUM Page 11



2004



httpwwwbcahccaBCAHC

_pageasppageid=700








registration fee)
































monitor progress

AA


SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

Page 9

Page 10

Page 11

Page 12

Page 13

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Page 20

Page 21

Page 22

Page 23

HLABC FORUM










Saudi Arabia

































Until next time

Shannon Long



HLABC FORUM Page 7

WEBSITE UPDATE




online now)



Finances



Total $830003

Me mbersh ip

79 regular (6 new)

1 student

6 lifetime

2 unpaid

Total of 88













page a new look

















Page 9HLABC FORUM


CHLAABSC REPORT





















Membership





















Upcoming CE Survey




regarding their

HLABC FORUM Page 11



2004



httpwwwbcahccaBCAHC

_pageasppageid=700








registration fee)
































monitor progress

AA


SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

Page 9

Page 10

Page 11

Page 12

Page 13

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Page 20

Page 21

Page 22

Page 23

VOLUME 27 ISSUE 2

HLABC FORUM Page 7

WEBSITE UPDATE




online now)



Finances



Total $830003

Me mbersh ip

79 regular (6 new)

1 student

6 lifetime

2 unpaid

Total of 88













page a new look

















Page 9HLABC FORUM


CHLAABSC REPORT





















Membership





















Upcoming CE Survey




regarding their

HLABC FORUM Page 11



2004



httpwwwbcahccaBCAHC

_pageasppageid=700








registration fee)
































monitor progress

AA


SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

Page 9

Page 10

Page 11

Page 12

Page 13

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Page 20

Page 21

Page 22

Page 23

HLABC FORUM

WEBSITE UPDATE




online now)



Finances



Total $830003

Me mbersh ip

79 regular (6 new)

1 student

6 lifetime

2 unpaid

Total of 88













page a new look

















Page 9HLABC FORUM


CHLAABSC REPORT





















Membership





















Upcoming CE Survey




regarding their

HLABC FORUM Page 11



2004



httpwwwbcahccaBCAHC

_pageasppageid=700








registration fee)
































monitor progress

AA


SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

Page 9

Page 10

Page 11

Page 12

Page 13

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Page 20

Page 21

Page 22

Page 23

VOLUME 27 ISSUE 2


Page 9HLABC FORUM


CHLAABSC REPORT





















Membership





















Upcoming CE Survey




regarding their

HLABC FORUM Page 11



2004



httpwwwbcahccaBCAHC

_pageasppageid=700








registration fee)
































monitor progress

AA


SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

Page 9

Page 10

Page 11

Page 12

Page 13

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Page 20

Page 21

Page 22

Page 23

HLABC FORUM


CHLAABSC REPORT





















Membership





















Upcoming CE Survey




regarding their

HLABC FORUM Page 11



2004



httpwwwbcahccaBCAHC

_pageasppageid=700








registration fee)
































monitor progress

AA


SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

Page 9

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Page 11

Page 12

Page 13

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Page 20

Page 21

Page 22

Page 23

VOLUME 27 ISSUE 2



regarding their

HLABC FORUM Page 11



2004



httpwwwbcahccaBCAHC

_pageasppageid=700








registration fee)
































monitor progress

AA


SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

Page 9

Page 10

Page 11

Page 12

Page 13

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Page 20

Page 21

Page 22

Page 23

HLABC FORUM



2004



httpwwwbcahccaBCAHC

_pageasppageid=700








registration fee)
































monitor progress

AA


SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8

Page 9

Page 10

Page 11

Page 12

Page 13

Page 14

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Page 16

Page 17

Page 18

Page 19

Page 20

Page 21

Page 22

Page 23

VOLUME 27 ISSUE 2

SEEN ON THE WEB








Library Technician
























how to hand-outs













Page 13HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

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Page 5

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Page 20

Page 21

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Page 23

HLABC FORUM





SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

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Page 21

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Page 23

VOLUME 27 ISSUE 2

SEEN ON THE WEB












merck manuals etc)



































Page 15HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

Page 3

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HLABC FORUM

ROCHLIN CONT









SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

Page 1

Page 2

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VOLUME 27 ISSUE 2



SEEN ON THE WEB



mlmlmhtm


klibraryhtml



sindexhtm l

HLABC FORUM Page 17


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



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HLABC FORUM


















time frame










projection










TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

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VOLUME 27 ISSUE 2

TRAIN THE TRAINER











Hospital (VGH)
























their staff





user education

HLABC FORUM Page 19

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

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HLABC FORUM

SEEN ON THE WEB


TO CANM EDLIB

Subject

Margaret Charlton

Date sent

Tue 2 Sep 2003

Dear Colleagues






















HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

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VOLUME 27 ISSUE 2



HLABC FORUM Page 21

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

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HLABC FORUM

















survey in 2004


SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

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VOLUME 27 ISSUE 2

SEEN ON THE WEB




ldquo













for 26 years





















passing by

David

_____________________________________________________________________



Page 23HLABC FORUM

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HLABC Forum: Winter 2003

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Transcript of HLABC Forum: Winter 2003