HOUSEKEEPING MODULED I S C R E PA N C Y / R O O M V A R I A N C E R E P O R T P R O C E D U R E

D I S C R E PA N C Y / R O O M VA R I A N C E R E P O R T P R O C E D U R E

There are two kinds of Room Status reports maintained – Front Office Occupancy report (System Status) and Housekeeping Room Status report (Room Verification report).

Room verification report (RVR) is prepared by housekeeping to check and verify the physical status of all rooms.

Any disagreement arising between the system status and the physical status of rooms is called discrepancy.

All discrepancies are tallied in coordination with front office.

The following points are considered: occupancy status of the rooms / number of guests occupying / luggage status / room and bed use status.

S n a p s h o t

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Each HK Associate checks the physical status of each room on their floor and compiles it in the section book RVR sheet by 10.00am, while checking for laundry. And again at 03.30 pm before close of shift

The Executives compiles all reports and hands over to the HK desk / Shift in charge.

The desk in-charge prepares the RVR / HK room status reports and updates the status of all the rooms in the pms system.

The desk person enters the HK room status and HK person column only and saves the changes on PMS.

D I S C R E PA N C Y / R O O M VA R I A N C E R E P O R T P R O C E D U R EP r o c e d u r e

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On saving the changes, only the rooms with discrepancy remain on the screen. If the FO and HK room status columns do not match, it results in a room discrepancy and if the FO and HK No. of Guests columns do not match then it results in a person discrepancy.

The rooms with discrepancy are then resolved in coordination between HK and FO by finding out the reason for such a difference. The Duty Manager / Front Office Manager physically verify the actual status of the rooms and take the necessary action.

D I S C R E PA N C Y / R O O M VA R I A N C E R E P O R T P R O C E D U R EP r o c e d u r e

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STATUS DISCREPANCY:

HK status OCCUPIED – FO status VACANT: Check in not shown but guest occupying the room; Room shifting not shown but guest occupying the room.

HK status VACANT – FO status OCCUPIED: Check out not shown, but guest vacated the room (skipper); Room shifting not shown but guest vacated the room.

PERSON DISCREPANCY:

When there is a difference in the number of guests occupying the room physically as checked by no. of beds used (HK) and the system during check in (FO).

SLEEP OUT – Bed unused, but baggage still in the room

D I S C R E PA N C Y / R O O M VA R I A N C E R E P O R T P R O C E D U R EVarious reasons for room discrepancies are . .

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P E R S O N D I S C R E PA N C Y: i s w h e n t h e r e i s a d i ff e r e n c e i n t h e n u m b e r o f g u e s t s o c c u p y i n g t h e r o o m p h y s i c a l l y a s c h e c k e d b y n o . o f b e d s u s e d ( H K ) a n d t h e s y s t e m d u r i n g c h e c k i n ( F O ) .

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Check out not shown, but guest vacated the room is ca l led a s leep out?

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E a c h H K A s s o c i a t e c h e c k s t h e p h y s i c a l s t a t u s o f e a c h r o o m o n t h e i r fl o o r a n d c o m p i l e s i t i n t h e s e c ti o n R V R s h e e t b y 1 1 . 0 0 a m , w h i l e c h e c k i n g f o r l a u n d r y . A n d a g a i n a t 0 3 . 3 0 p m ?

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