Hitendra K Panchal

Mobile:9979936560 ~ E-Mail: hit123456@gmail.com ~ hitendrakp@yahoo.com

Middle Managerial AssignmentSystem Administration Windows & SAP Basis Technical Support

CAREER SNAPSHOT

A result oriented professional with around 6.5 years of experience in System Administration, Sap Basis Support/Troubleshooting and Client Servicing.

Adept in remote support and installing & configuring server operating system, application software, MacAfee, Symantec, anti-virus etc.

Team-based management style and excellent interpersonal and communication skill. Highly proficient IT professional with proven Analytical and Problem Solving Skill. Excellent Team Player with Right Attitude. Proactively to handle end user support as well remote support for 4 locations including 2 mother center where as more than 60

members.  Highly contribution to provide first level support for messaging system, MPLS & ILL connectivity for across locations. Extensive experience and co-ordination of Exchange to Google Apps & Google migration. Extensive experience over handling vendors with deeply negotiation skill.  Good co-ordination with central technology team to handle and implement new project across locations.  Analysis of Software/Hardware requirement and Installation of software for system upgrades.  Working experience of using remote tools, file server management & asset management. Working experience of new office setup and co-ordination for IT setup & installation.

SKILL SET

EXECUTIO

N

Extending high-end technical support on various System and ensuring high customer satisfaction levels through prompt redressed of their problem.

Taking care of IT Assets, Router/Switch/Modem, Peripherals, System Software & Application Software, Security Management, etc.

Addressing performance bottlenecks & ensuring maximum network uptime. Interacting with the clients & vendors to talk about the problem and request regarding the complex system issues.

FUNCTIO

NAL

Responsible for user management/ system maintenance/ mail & proxy server, etc. Taking care of disk space, user profile creation and user right management. Handling network infrastructure LAN/WAN, migration & configuration of network client workstation. Assigning user nodes to various devices installed and networked, handling allocation and protection of user right as per IT

policy. Troubleshooting of LAN connectivity issue, software and hardware, tracking problem, remediation scheduling and

coordination for faster recovery & resolution.

Technical:Operating System : Windows 2000/2003/2008/2012 Server/Professional/XP/Vista/7/98/ME and MS DOS. Protocol : TCP/IP,VLAN,TFTP,NAT,TELENT,TRACERT,WAN,ADS,OU,GPO,RIP,IGRP,EIGRP,OSPF. Hardware : Switch, Router, Wireless Router, WIFI, Printer, VXL Itona & COO & TC 6500 series Thin client, Firewall.Other IT skill : HP-Wireless Access Point, IP -SEC, NAS, SAN, SAP Basis R/3, SQL Server 2005, 2008, 2012. Client Software : MS Outlook 2003, 2007, 2010, 2013, Outlook Express, Symantec & Mcafee 8.8.0 Antivirus configuration & Installation, SAP Business One, ERP, SAP R/3 Administration, Sap Basis, SAP MM & SD, Sap Ecc 6.0, BondAdapt – Recruitment software configuration, Sap Enduser Logon setting, Manage IT Helpdesk Pan india – IT request on line software setting, Java Setting, Monitoring PRTG network Bandwidth utilization pan india & submit the report on monthly, quarterly basis to reporting head.

Sap Basis Key Skills:

Clear understanding of the SAP Basis experience and how to utilize it to client advantage Expertise in BASIS administrative tasks for both ABAP & JAVA based SAP systems Basic knowledge & experience in working with and administering, different operating systems from windows ,Aix , Linux ,

Unix and databases oracle, sql, db2.

Very passionate to learn new systems & applications and having good record of implementing & documenting processes for new applications

Performed System Refresh and post refresh from recovery of database to system delivery after completion of activity for ECC Research SAP OSS notes for correction of software application errors. Communication and coordination of system outages for backups, client copies and routine maintenance. Configure device type for printer,ADS configuration and troubleshoot printer issues. Solution Manager, Maintenance Optimizer and CCMS. Start /Stop SAP systems and database . Performed Support Pack upgrade for R3.

• Assisting the Client in resolving basis related issues.• Experience in using the BRTOOLS to perform Oracle Database Administration tasks like (backup, runstats ).• File system Maintenances and space management.• Analyzing the default trace to resolve the application issues.• Providing Knowledge transfer.• Daily Monitoring and Troubleshooting on System Availability, Disk Space, Table space extension, System Performance, System

Log, Database backup etc. Good communications skills for interacting with coworkers and clients.

Support and maintenance Sap activities :

User creation and authorizations.

Scheduling SAP standard jobs.

Spool administration and configuration.

Applying Supports packs and Add-ons.

Kernel upgrades.

Daily Production Checklist and Backup Report and Abap Dumps summary.

STMS configuration for entire landscape.

Client administration including local, Remote and Export/Import.

Setting for instance profile parameters.

Importing Transport Requests in to target system using STMS.

Creating Customer Messages and performing SAP Note search for solving problems encountered in the day-to-day SAP maintenance activities.

Creation of Clients and Defining Client Settings.

Performing Client Copies like Local Client Copy, Remote Client Copy and Client Export and Import.

Background administration like scheduling background jobs and analyzing jobs.

SAP System Monitoring / Solution Manager.

SAP backup monitoring.

Checking daily average response time.

Checking inbound and outbound connections.

Implement and reverting of SAP note.

Client Administration.

Creating and Maintaining RFC connections.

File system full/Table space issues.

Performing daily health checks to production and non-production systems.

Downloading the required software’s (Support packages) from service.sap.com based on implementation requirement.

User creation and client administration.

Configure Transport Management System.

Configured and managed the SAP printing subsystem for all SAP instances.

Short dump analysis, managing lock entries, lock/unlock transaction codes, displaying and monitoring of Database and Application servers.

Configure and Maintained operation Modes.

Provide daily support, troubleshooting & system Monitoring.

Database Administration activities on R/3 using SAPDBA tool and BR* Tools.

Monitoring database growth, backup logs, archives directory status.

Scheduling Background Jobs, Checking the status of Background Jobs.

Table space monitoring & Analyzing DB alert log.

Analyzing the system log daily for any error log.

Weekend maintenance activities like start and stopping all servers.

• Experience with Windows Server 2008/2012/2008R2 and Windows 7.• Worked on Microsoft Technologies like Exchange 2007/2010, Active Directory, DNS,DHCP, WSUS, SQL 2005/2008 and Terminal Server.• Experience working with System Center Configuration Manager and System Center Operations Manager.• Experience with Enterprise storage..• Experience with virtualization technologies like vmware,Citrix Xen Server and Hyper-v, VmWareESXi.• Knowledge of firewall, LAN/WAN connectivity. Windows ADS/WDS Deployment

1. Vmware ESX builds, Windows 2003/2008 Cluster, Incident Management, Change Management, SLA Management2. Experience in all Backup related issues3. Knowledge on Group Policies.4. Block storage offerings from Hitachi, IBM, Netapp, and Dell, EMC.

· NAS solution including F5 ARX and Netapp filers. · Backup solutions using TSM, Netbackup, BackupExec, ArcServe, Amazon cloud AWS, Microsoft Cloud,

ORGANISATIONAL SCAN

Since Jan’2011: Randstad India Pvt. Ltd. Senior Associate – IT Infrastructure G-02, Gujarat Region.

Highlights: Monitoring & Support Reliance & Airtel MPLS ILL & Tata ILL, Manage Bandwidth issue, Monitoring uptime & down time of the

MPLS ILL of location like Surat, Rajkot, Baroda. Inform vendor if any major issue with Bandwidth & link connectivity. Manage & maintain hardware as well networking equipments, resolve issue by remotely or by telephonic, manage thin client, desktop, Network printer, laptop, Assets inventory & provide proper solution for the same, Manage Projector, Wireless Router, HP & TP Link WIFI Device, Polycom vsx 5000 series Video Conferencing system, CCTV, Finger Print software, Biometric attendance Software, File Server, Bond Adapt software, SAP Business One ERP, New Emerson Leibert 20 Kva UPS setup & Monitoring , Monitor & Maintain IT Asset as per IT Policy & as per Compliance policy, Vendor management , Software Licensing, Maintain IT Asset, Windows Server Management, Manage & Support Terminal Server through RDP.

User management, provide system credentials, access to file server, mail setting, profile setting.

Apr’08-Apr’09: Wipro InfoTech (Payroll by Embee software Pvt.Ltd.), AhmedabadFacility Management Technical Manage IT Executive

Highlights:As Facility Management Technical Support Engineer at Future Group’s 10 Acre mall Raipur-Kankaria, Ahmedabad. Instrumental in:

o Manage & Maintain Network , Hardware and Software, VSAT- VPN link, Symantec Antivirus, Win zip Data backup, ADS, DNS, DHCP, File server and SQL Server 2005, 2008, 2012.

o Installation & troubleshooting of Windows 2000, 2003, 2008 & 2012 Server. Windows 2000 and Windows 2003 Server Installation and Troubleshooting & giving permission to the users. Resolving problem of user end (Out Look Mail, MS outlook, OS related, Login issue, Sap End user Problems). Providing troubleshooting online help through chat, Telephonic, Net-Meeting, Remote Desktop, Team Viewer.

PRECEDING ASSIGNMENTS

Apr’07-Mar’08: Multi Mantech India Pvt. Ltd. At Ahmedabad as an EDP Assistant.

EDUCATION & CREDENTIALS

2010 E-MBA. In SAP & IT Management from ISBM Mumbai. Secured 74%

2003 Diploma in Computer Engg. from Government Polytechnic Ambawadi Ahmedabad. Secured 57.50%

2000 HSC Sci. from G.S.E. Board, Ahmedabad. Secured 52.15%

1998 SSC from G.S.E. Board, Ahmedabad. Secured 71.30%

Objective:To actively Involve in a growth and team oriented company where I can leverage my qualification and experience.

Strength:Have a good ability to learn on job, flexible, goal oriented and a team player. Has the motivation to take independent responsibility as

well as ability to contribute and be a productive team member, patient, friendly and adaptability, reliability, to be patient, willingness to take initiative.

Professional Qualifications: I done A+, N+, MCSE-2003, CCNA, LINUX, UNIX From ECIT-ECIL Ahmedabad. I completed Sap Basis training from MLC college, Ahmedabad.

PERSONAL DOSSIER

Date of Birth : 20th August, 1982Residential Address : B/311, Satyam Residency, Nr. Pushpak Bunglows , Opp.Mangal Pandey Hall, Nikol, Ahmedabad-382415.Linguistic Abilities : English, Hindi & Gujarati.