Hitachi Server Adapter for the SAP HANA Cockpit · Hitachi Server Adapter for the SAP HANA Cockpit...

MK-92ADPTR113-00

Hitachi Server Adapter for the SAP HANA Cockpit

User’s Guide

v01.0.0

Requirements and Installation

Contents

Getting Help

Operations

FASTFIND LINKS

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Contents 3

Hitachi Server Adapter for the SAP HANA Cockpit v01.0.0 User’s Guide

Contents

Contents ........................................................................................ 3

Preface .......................................................................................... 7

Intended Audience ..................................................................................... 8

Related Documents .................................................................................... 8

Release Notes ........................................................................................... 8

Document Conventions .............................................................................. 9

Getting Help ............................................................................................ 10

Comments .............................................................................................. 10

1 Requirements and Installation .................................................... 11

Required Hardware .................................................................................. 12

Server Hardware Requirements ....................................................................... 12

Hitachi Compute Hardware Requirements ........................................................ 12

Required Software ................................................................................... 12

Operating Systems ................................................................................... 12

Adapter Management Server Operating System ............................................... 12

HANA Database Operating System .................................................................. 12

Required Pre-operation ............................................................................ 13

Installing and Configuring HCSM ..................................................................... 13

4 Contents

Hitachi Server Adapter for the SAP HANA Cockpit v01.0.0 User’s Guide

Configuring CB500 or CB2500 for HCSM .......................................................... 13

Configuring HCSM .......................................................................................... 15

Distribution Package ................................................................................ 15

Installing and Uninstalling......................................................................... 15

Installation Overview ...................................................................................... 15

Installation Procedure ..................................................................................... 16

Uninstallation ................................................................................................. 27

2 Architecture ................................................................................. 29

3 Operations ................................................................................... 31

Launching the UI for Hitachi Adapter for SAP HANA Cockpit ........................ 32

Discovering a HANA Instance .................................................................... 33

Input Parameters ........................................................................................... 34

Discovering a HANA Host.......................................................................... 35

Input Parameters ........................................................................................... 35

Configuring HCSM .................................................................................... 37

Alerts ...................................................................................................... 38

4 Reports ........................................................................................ 41

Server Report .......................................................................................... 42

Chassis Report ......................................................................................... 45

Switch Module Report .............................................................................. 47

Fan Module Report................................................................................... 48

Power Supply Module Report .................................................................... 49

Server Workload Report ........................................................................... 50

5 Logging, Troubleshooting, and Error Messages ........................... 53

Logging .................................................................................................. 54

Log Generation and Rotation .......................................................................... 54

Troubleshooting ....................................................................................... 55

Contents 5

Hitachi Server Adapter for the SAP HANA Cockpit

Error Messages ........................................................................................ 56

6 Contents

Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide

Preface 7


Preface

Intended Audience

Related Documents

Release Notes

Document Conventions

Getting Help

Comments

8 Preface


Note Your use of the Hitachi Server Adapter for the SAP HANA

Cockpit and all other Hitachi Data Systems products is governed by the terms of your agreements with Hitachi Data Systems.

Intended Audience

This document is intended for users of the Hitachi Server Adapter for the SAP HANA Cockpit: SAP HANA database administrators, storage administrators, and

architects implementing a backup, recovery, and cloning solution for SAP HANA databases. Ideally, readers should have a solid understanding of the

architecture, administration, and backup and recovery concepts of SAP HANA databases.

Related Documents

Name Description

Hitachi Compute Systems Manager User Guide (MK-91HC194-xx)

A guiding document to get started with Hitachi Computer Systems Manager (HCSM)

SAP HANA Administration Guide Describes all administrative tasks related that SAP HANA system

administrators perform regularly and on demand.

Release Notes

You can find release notes on the documentation CD. Release notes contain requirements and more recent product information that this manual may not fully describe. Be sure to review the release notes before installation.

https://download.hds.com/download/epcra/hc19414.pdf

https://download.hds.com/download/epcra/hc19414.pdf

https://help.sap.com/saphelp_hanaplatform/helpdata/en/33/0e5550b09d4f0f8b6cceb14a64cd22/content.htm?current_toc=/en/00/0ca1e3486640ef8b884cdf1a050fbb/plain.htm&show_children=true

Preface 9


Document Conventions

This document uses the following typographic conventions:

Convention Description

Bold Indicates text on a window, other than the window title, including menus, menu options, buttons, fields, and labels

Example: Click OK.

Italic Indicates a variable, which is a placeholder for actual text provided by the user or system

Example: copy source-file target-file

Note: Angled brackets (<>) also indicate variables.

screen/code Indicates text on the screen or that you enter Example: # pairdisplay -g oradb

<> angled brackets

Indicates a variable, which is a placeholder for actual text provided by the user or system

Example: # pairdisplay -g <group>

Note: Italic font also indicates variables.

[ ] square brackets

Indicates optional values

Example: [a | b] indicates that you can select a, b, or nothing.

{ } braces Indicates required or expected values

Example: { a | b } indicates that you must select either a or b.

| vertical bar Indicates a choice between two or more options or arguments Examples:

[a | b] indicates that you can select a, b, or nothing.

{ a | b } indicates that you must select either a or b.

This document uses the following icons to draw attention to information:

Icon Label Description

Note Calls attention to important and/or additional information

Tip Provides helpful information, guidelines, or suggestions for performing tasks more effectively

10 Preface


Icon Label Description

Caution Warns the user of adverse conditions and/or

consequences (for example, disruptive operations)

WARNING Warns of severe conditions and/or consequences (for example, destructive operations)

Getting Help

The Hitachi Data Systems Support Center staff is available 24 hours a day, seven days a week. Provisions for patches and fixes are restricted to normal

business hours, 8 a.m. to 5 p.m. PST.

To reach us, please visit the support website for current telephone numbers

and other contact information: http://www.hds.com/services/support/. If you purchased this product from an authorized HDS reseller, contact that reseller for support.

Before calling the Hitachi Data Systems Support Center, please provide as much information about the problem as possible, including:

The circumstances surrounding the error or failure.

The exact content of any error messages displayed on the host systems.

Comments

Please send us your comments on this document: [email protected]. Include the document title, number, and revision, and refer to specific sections and paragraphs if possible. Thank you! (All comments become the property of

Hitachi Data Systems Corporation.)

http://www.hds.com/services/support/

mailto:[email protected]

Requirements and Installation 11


Requirements and Installation

Required Hardware

Required Software

Operating Systems

Required Pre-operation

Distribution Package

12 Requirements and Installation


Required Hardware

Server Hardware Requirements

Item Requirements

CPU Pentium 4 or more

Memory 2 gigabytes or more

Graphics 800x600, 16-bit color or more

HDD Capacity 1 gigabyte or more

Supported HBAs

All the HBAs certified by Microsoft on the OS are supported.

Hitachi Compute Hardware Requirements

Requirements Version

Hitachi Compute Chassis 500 A0241-B-9901

Hitachi Compute Chassis 2500 A0130-E-1137

Required Software

HCSM v8.4.0

SAP HANA Windows Client 1.0.112 and above

Operating Systems

Adapter Management Server Operating System

OS Version Supported

Windows 2012 R2 Yes

HANA Database Operating System

OS Version Supported

Redhat Enterprise Linux 6.6-HANA SPS10 Scaleup-Single container

Yes

SuSE Linux 11.3-HANA SPS10 Scaleup-Single

container

Yes

SuSE Linux 11.3-HANA SPS11 Scaleup-Single container

Yes

SuSE Linux 12.0-HANA SPS11 Scaleup-Single container

Yes



HANA Volumes

Volume Name Volume Type Supported

OS LVM Yes

OS Plain LUN Yes

Data, Log, and Share LVM Yes

Data, Log, and Share Plain LUN No

Required Pre-operation

Installing and Configuring HCSM

Before the Hitachi Adapter can be installed, you must install and configure

Hitachi Compute Systems Manager (HCSM) for blade servers.

For more information, see the Hitachi Command Suite: Compute Systems

Manager User Guide (MK-91HC194-08).

Configuring CB500 or CB2500 for HCSM

1. Access the Hitachi Compute Blade chassis by entering the appropriate IP

address of the management Module (SVP) into your web browser.



2. Under the Administration tab, select the HCSM option in the left-hand navigation pane. Ensure that HCSM is enabled in the HCSM Services

tab. Also ensure that the IP address and Port number are correct.

3. Next, navigate to the HCSM Services tab, and then configure a HCSM

host. Provide the appropriate IP address and Port number.

An HCSM service must be configured on each Hitachi Compute Blade 500 management module (Chassis SVP) and properly configured with the

appropriate HCSM Server IP address and port number.

4. After you make these configuration changes, select Confirm to ensure

that the settings are saved to the management module (SVP).



Configuring HCSM

Click the HCSM button under the Server tab of the web application. Then provide the following information:

HCSM IP Address. The IP address of the Hitachi Compute Systems

Manager that the Hitachi Server Adapter for the SAP HANA Cockpit uses to gather information about compute blade platforms.

HCSM Port. The port number for HCSM.

HCSM Username. User name for logging into HCSM.

HCSM Password. The password for the user entered in the previous field.

HCSM Protocol. The protocol (http or https) for communicating with HCSM.

After entering the parameters, click Ok to submit the configuration request. If

the parameters are valid, a success message appears.

Distribution Package

The distribution packages for the Hitachi Server Adapter for the SAP HANA Cockpit contain the following:

Installer for x64 ("Hitachi-HANAServerAdapter-Setup(01.0.0)-(x64)-

01.exe").

Each installer package contains the following:

Hitachi HANA Management Web Service

Delivery Unit for the Hitachi Server Adapter for the SAP HANA Cockpit

Installing and Uninstalling

Installation Overview

Installation includes the following items.

Installation Item Location

Hitachi HANA Management Service Windows management server

Delivery unit of Hitachi Storage for SAP HANA Cockpit adapter

Import the delivery unit to the SAP HANA Cockpit



Installation Procedure

1. Installing the HANA Management Service on the Windows

Management Server

On a supported Windows host, install the Hitachi Storage Adapter for the SAP HANA Cockpit by running this program:

Hitachi-HANAServerAdapter-setup(01.0.0)-(x64).exe

The installer adds two main components:

The adapter, located in C:\Program Files\Hitachi\Hitachi HANA Management Service\deliveryunit.

A Windows service named Hitachi HANA Management Service.

First, install the Hitachi HANA Management Service by running the installer as seen in the images beginning on the next page:



Then verify the installation by navigating to Control Panel>Programs and Features. If the program installed successfully, it appears in this list.

To verify that the service is running, navigate to Start>Run>mstsc, and then verify that the status of Hitachi HANA Management Service is Running.

2. Importing the delivery unit to the SAP HANA Cockpit

After you install Hitachi HANA Management Service on the Windows

management server, import the delivery unit to the SAP HANA Cockpit:

This operation requires the following roles for the on the Cockpit (client) side:

sap.hana.admin.roles::Administrator



sap.hana.uis.db::SITE_DESIGNER

sap.hana.xs.admin.roles::HTTPDestAdministrator

sap.hana.xs.lm.roles::Administrator

To import the delivery unit, follow these steps:

1. Log in to Cockpit.

2. Access SAP HANA Application Lifecycle Management>Manage Products and Delivery Units.

3. Click Delivery Units>Import, as you see below.

4. Select the delivery unit file (HANA_ADAPTER_DU-hds.com.tgz) from

C:\Program Files\Hitachi\Hitachi HANA Management Service\deliveryunit on the HANA management server.

5. After you install the delivery unit, the screen below appears so that you can see the tile that represents the adapter.



3. Configuring the SAP HANA Cockpit

Next, configure the transport service on the SAP HANA Cockpit.

1. Log in to Cockpit>XS Artifact Administration.

2. On the XS Artifact Administration screen, type HitachiHanaService to

find the httpdest file as shown below.

3. Click the Edit button if you wish to modify the httpdest file by changing

the IP address and port of the Hitachi HANA Management service.



If the name of the target system is not “HIT” (default name), then it is not allowed to edit the http destination directly. In this case, extend the http destination, and then edit by following the steps below:

1. Click Extend on the bottom right of the screen.

2. If this is the first time that you are installing the adapter, click New Package, and then provide the extension package and the extension

name. Otherwise, select an existing package. Then click Create Extension.



3. Click Edit on the bottom of the screen that shows the new extension of the HTTP destination.



Uninstallation

To uninstall the Windows service, follow these steps:

1. Go to Control Panel>Programs and Features, and then choose Hitachi HANA Management Service.

2. Right-click and select Uninstall.



To uninstall the delivery unit, follow these steps:

1. Go to HANA Cockpit>SAP HANA Application Lifecycle

Management>Manage Products and Delivery Units.

2. Select HANA_Adapter_DU (hds.com), and then click Delete.

Architecture 29


Architecture

The SAP HANA Cockpit is an SAP Fiori Launchpad site that provides you with a

single point of access to a range of web-based applications for the online administration of SAP HANA. You access the SAP HANA Cockpit through a web

browser. The Hitachi Server Adapter for the SAP HANA Cockpit runs as a cockpit web application. This adapter provides discovery, monitoring, and additional reports

for server management. Specifically, the adapter does the following:

Allows users to discover Hitachi blades.

Allows users to monitor Hitachi blades.

Allows users to check the HANA system workloads with Hitachi blades.

Generates reports (for example, management module, fan module,

switch module, power supply module).

Generates alerts for the health status of Hitachi blade and chassis.

30 Architecture


Operations 31


Operations

Launching the UI for Hitachi Adapter for SAP HANA Cockpit

Discovering a HANA Instance

Discovering a HANA Host

Configuring HCSM

Alerts

32 Operations


Launching the UI for Hitachi Adapter for SAP HANA Cockpit

Before you perform any operations or generate any reports, launch the user

interface for Hitachi Adapter for SAP HANA Cockpit by following these steps:

1. After you install the Hitachi Adapter for SAP HANA Cockpit, open the cockpit by navigating to the following link from the Windows management server:

http://172.17.37.142:8010/sap/hana/admin/cockpit (The IP address in this link is an example. Replace it with your own.)

2. Log in as a system user for SAP HANA.

3. Once you are logged in, select Hitachi Adapter for the SAP Cockpit.

http://172.17.37.142:8010/sap/hana/admin/cockpit

Operations 33


Discovering a HANA Instance

HANA Instance discovery registers the provided HANA instance with a HANA host on the inventory of the management web service.

To discover a HANA instance, follow these steps:

1. After you log in to the UI, click the + sign next to HANA Instances on the

upper left of the UI.

34 Operations


2. Provide information for the parameters listed below, as shown in the following screenshot.

You can perform subsequent management operations by using the result of this

discovery feature.

Input Parameters

Name Type Description

Instance Host Name

String The DNS name or IP of the master host

HANA Instance Number

Integer The instance number of this HANA system

HANA User Name String The user name of this HANA system

HANA Password SecureString The password of this HANA system

Operations 35


Discovering a HANA Host

After you discover a HANA instance, you can discover all hosts of the specified HANA instance. This feature registers the related HANA hosts on the inventory

of the management web service.

To discover a HANA host, follow these steps:

1. Click on HANA Host.

2. Click on Discover Host on the left under Actions.

You can perform subsequent management operations by using the result of this

discovery feature. Provide the ssh user credential that has root privilege. The adapter can then scan the host and map it with the registered Hitachi blade

server on HCSM.

Input Parameters

Name Type Description

Host Name String The DNS name or IP of the master host

SSH User Name String The SSH user name of this HANA host

SSH Password SecureString The SSH password of this HANA host

36 Operations


Operations 37


Configuring HCSM

To configure HCSM, click the Compute tab of the web application, and then select Configure HCSM on the left. Provide the following parameters:

1. HCSM IP Address: Provide the IP address of the Hitachi Compute Systems Manager that the Hitachi Server Adapter for the SAP HANA Cockpit is to use to

gather information about compute blade platforms.

2. HCSM Port: Provide the port for the HCSM.

3. HCSM Username: Provide the user name to be used to log into the HCSM.

4. HCSM Password: Provide the password for the user entered in the previous field.

5. HCSM Protocol: Provide the protocol (http or https) to be used to communicate with the HCSM.

After you provide the parameters, click Ok to submit the configuration request.

Then, a success message displays if the provided parameters are valid.

38 Operations


Alerts

Alerts appear at the top tab of the home page for the Hitachi Server Adapter

for the SAP HANA Cockpit. To refresh the information, you may either click the circular arrow in the upper right corner of the UI or use the refresh button of your browser.

The following alerts are preconfigured into the Hitachi Server Adapter for the SAP HANA Cockpit.

Metric Type Alert

Type

Condition Message

Server Health Success Health status

is NORMAL

Server <serverserialnumber>

is healthy.

Server Health Error Health status is FAIL

Server <serverserialnumber> is not healthy.

Server Health Warning Health status is WARNING

Server <serverserialnumber> health status has warnings.

Chassis Health Success Health status is NORMAL

Chassis <chassisname> is healthy.

Chassis Health Error Health status is FAIL

Chassis <chassisname> is not healthy.

Chassis Health Warning Health status is WARNING

Chassis <chassisname> health status has warnings.

Operations 39


Metric Type Alert

Type

Condition Message

SwitchModule Health

Success Health status is NORMAL

The switch module in slot <slotNo> of chassis

<chassisUniqueKey> is healthy.

SwitchModule Health

Error Health status is FAIL


<chassisUniqueKey> is not healthy.

SwitchModule Health

Warning Health status is WARNING


<chassisUniqueKey> health status has warnings.

PowerSupplyModule Health


The power supply module in slot <slotNo> of chassis

<chassisUniqueKey> is healthy.

PowerSupplyMod

ule Health

Error Health status

is FAIL

The power supply module in

slot <slotNo> of chassis <chassisUniqueKey> is not healthy.

PowerSupplyMod

ule Health

Warning Health status

is WARNING

The power supply module in

slot <slotNo> of chassis <chassisUniqueKey> health status has warnings.

ManagementModule Health


The management module in slot <slotNo> of chassis <chassisUniqueKey> is healthy.



The management module in slot <slotNo> of chassis <chassisUniqueKey> is not healthy.



The management module in slot <slotNo> of chassis <chassisUniqueKey> health status has warnings.

FanModule Health


The fan module in slot <slotNo> of chassis <chassisUniqueKey> is

healthy.

40 Operations


Metric Type Alert

Type

Condition Message

FanModule Health


The fan module in slot <slotNo> of chassis <chassisUniqueKey> is not healthy.

FanModule Health


The fan module in slot <slotNo> of chassis <chassisUniqueKey> health status has warnings.

ManagementModule Power

Warning Power status is WARNING

The management module in slot <slotNo% of chassis <chassisUniqueKey> is powered off.

PowerSupplyModule Power


The powersupply module in slot <slotNo> of chassis <chassisUniqueKey> is

powered off.

SwitchModule Power


The switch module in slot <slotNo> of chassis <chassisUniqueKey> is

powered off.

Reports 41


Reports

Server Report

Chassis Report

Switch Module Report

Fan Module Report

Power Supply Module Report

Server Workload Report

42 Reports


Server Report

To generate a server report, follow these steps:

1. Click on the Compute tab.

2. Click on Overview.

This report shows the following information for this specified server blade that

acts as a HANA host and has registered into the HCSM.

Property Description

Unique Key Server unique key

Serial Number Server serial number

Product Number Server product number

Manufacturer Name of the manufacturer

UUID UUID

Partition No Partition number

Primary Slot Primary slot number of this partition

Partition Width Number of server modules in this partition

Slot Width Slot width

Blade Number Blade number

Slot Number Slot number

Partition Valid Validation of partition (TRUE, FALSE)

Health Status Health status (NORMAL,

WARNING, FAIL, UNKNOWN)

Reports 43



Maintenance Mode Maintenance mode status (TRUE, FALSE)

Status Server status (Running, Stopped, Unknown)

Last Refreshed Timestamp for the last refresh

Number of Error Alerts Error count

Number of Warning Alerts Warning count

Number of Information Alerts Information count

Cpu Name CPU name

Cpu Frequency (MHz) CPU frequency

Lid Status LID status (ON, OFF, BLINKING, SLOW_BLINKING, FAST_BLINKING,

UNKNOWN)

Lid Color LID color (BLUE, GREEN, RED, ORANGE, UNKNOWN)

LOM DHCP Enable LOM DHCP enable status (TRUE, FALSE)

LOM IP Address LOM (BMC) IP address (IPv4)

LOM Subnet Mask LOM (BMC) Subnet mask (IPv4)

LOM Default Gateway LOM (BMC) Default gateway (IPv4)

Current FW Version Version of firmware that is currently running

Current LOM Version Version of LOM that is currently running

Current EFI Version Version of EFI that is currently running

Updating FW Version Version of firmware that is applied after the server is reboot

Updating LOM Version Version of LOM that is applied after the server is reboot

Updating EFI Version Version of EFI that will be applied after the server is reboot

Remote Console Url URL of the remote console

WWN Type Type of WWN (Original, Additional, Unknown)

MAC Type Type of WWN (Original, Additional, Unknown)

OS Mode OS mode of the server (Basic, HVM, Unknown)

Firmware Restart Required Whether the firmware requires an restart for updating (TRUE, FALSE)

NM Cold Standby The blade is an active or standby blade in N+M Group (TRUE, FALSE)

LP ID LPAR manager ID

LP Status LPAR manager status (Running, Stopped, Unknown)

44 Reports



LP VNIC System No LPAR manager VNIC System No. Note: This tag is not generated when LPAR

manager plug-in is not registered or disabled.

When the OS mode is set to HVM and the target LPAR manager is managed as a licensed

resource, this value is retrieved. Otherwise, this value is set to -1.

Reports 45


Chassis Report

To generate a chassis report, follow these steps:


2. Click on Management.

This report shows the following information for the chassis of the specified server blade that acts as a HANA host and is registered with HCSM.


Chassis Unique Key Chassis unique key

Slot No Slot number

Install Status Installation status

Active Whether the chassis is active

Power Status Power status

Health Status Health status

Maintenance Mode Maintenance mode

Model Number Model number

Lid Status Lid status

Firmware Version Firmware version

Dictionary Version Dictionary version

Parameter Version Parameter version

SVP IP Address SVP IP address (IPv4 or IPv6)

SVP Subnet Mask SVP subnet mask (IPv4)

46 Reports



SVP Default Gateway SVP default gateway (IPv4 or IPv6)

Maintenance IP Address

Maintenance IP address

Maintenance Subnet Mask

Maintenance subnet mask

Maintenance Default Gateway

Maintenance default gateway

Reports 47


Switch Module Report

To generate the switch module report, follow these steps:

1. Click on the Network tab.

2. Click on Switch.

This report shows the following information for the switch modules of the

chassis of the specified server blade that acts as a HANA host and is registered with HCSM.


Slot No Slot number


Switch Unique Key Switch unique key

Serial Number Serial number

Install Status Install status (INSTALL, NOT_INSTALL, NA)

Power Status Power status (OFF, ON, UNKNOWN)

Health Status Health status (NORMAL, WARNING, FAIL, UNKNOWN)

Maintenance Mode Maintenance mode status (TRUE, FALSE)

48 Reports


Fan Module Report

To generate a fan report, follow these steps:


2. Click on Fan.

This report shows the following information for the fan modules of the chassis of the specified server blade that act as a HANA host and has been registered

into the HCSM.



Slot No Slot number




Reports 49


Power Supply Module Report

To generate a power supply report, follow these steps:


2. Click on Power Supply.

This report shows the following information for the power supply modules of

the chassis of the specified server blade that act as a HANA host and has been registered into the HCSM.



Slot No Slot number


Product Name Product name

Model Number Model number

Serial Number Serial number



50 Reports


Server Workload Report

To generate a server workload report, follow these steps:

1. Click on the HANA Host tab.

2. Click on Overview.

This report shows the following information for the current workload of the specified server blade that acts as a HANA host and has been registered into

the HCSM.


HANA Host Host name

Platform The OS of this HANA host

Manufacturer The manufacturer of this HANA host

Total Memory (GB) The total memory size (GB)

Total Memory Used on Host (GB)

The total used memory size on this host (GB)

Percentage of Memory Used on Host

The percentage of used memory on this host

Memory Used by SAP HANA Database (GB)

The percentage of memory used by SAP HANA database (GB)

Allocation limit (GB) Allocation limit (GB)

Percentage of busy CPUs (user + system)

Percentage of busy CPUs (user + system)

Reports 51



Average number of CPUs busy with user activities


Average number of CPUs waiting for I/O

Average number of CPUs waiting for I/O

Average number of CPUs busy with system activities

Average number of CPUs busy with system activities



Memory allocated by SAP HANA database

(GB)

Memory allocated by SAP HANA database (GB)

Memory used by SAP HANA database (GB)

Memory used by SAP HANA database (GB)

Percentage of allocation limit used

Percentage of allocation limit used

Total memory on host Total memory on host

Percentage of memory used on host

Percentage of memory used on host

Amount of free swap space (in GB)

Amount of free swap space (in GB)

Amount of used swap space

Amount of used swap space

Time of workload snapshot

The timestamp of the workload snapshot

Used Memory/Allocation Limit (GB)

On Host

Used memory/allocation limit on this host

Database

Resident/Physical Memory (GB)

On Host

The memory used by the database resident/the

total physical memory on this host

Data Volume Size/Total Disk Size (GB)

On Host

The used disk space of data volume/total disk space of data volume on this host

Log Volume Size/Total

Disk Size (GB)

On Host

The used disk space of log volume/total disk space

of log volume on this host

Trace Volume Size/Total Disk Size (GB)

On Host

The used disk space of trace volume/total disk space of trace volume on this host

52 Reports


Logging, Troubleshooting, and Error Messages 53


Logging, Troubleshooting, and Error Messages

Logging

Troubleshooting

Error Messages

54 Logging, Troubleshooting, and Error Messages


Logging

Find log files in this location:

[Installed drive]\Program Files\Hitachi\HitachiHANAAdapter\Log

The adapter supports the following logging levels:

NORMAL

VERBOSE

MINIMAL

The default logging level is NORMAL. You can change the logging level in the

HiHanaWebService.Config file in the installation folder as shown below:

Log Generation and Rotation

Multiple log generation and rotation of the adapter log files create multiple log

files. The active log filename is hiHANA.log.

The log generation and rotation of the adapter log files allow you to do the following:

Log multiple processes to the same file.

Determine the maximum number of consecutive files by using a user-specified parameter or a system default.

Rotate the current or active log file by incrementing the log file name, appending consecutive numbers that start from zero to a user-specified

limit or a system default.

Log the entries that are written to a temporary file when the log file is locked at the time of the rotation. The backup file is created, and

rotation stops. After the log file is unlocked, rotation continues, but the temporary files are not deleted. The temporary file name is

hiHANA.log.tmp.

Specify a maximum log file size in hilogger.config by creating a key

called [MaxFileSize] in a separate line. The minimum value is 5MB, and the maximum value is 100MB.

If [MaxFileSize] is not specified in hilogger.config, the default value is

10MB.

If [MaxFileSize] is out of range, the default value is 10MB.

Specify a maximum backup log file in hilogger.config by creating a

key call [MaxBackupIndex] on a separate line. The minimum value is 1,

and the maximum value is 255.

If [MaxBackupIndex] is not specified in hilogger.config, the

default value is 5.



If the [MaxBackupIndex] value is out of range, it defaults to 5.

Troubleshooting

Symptom Recommended Action

The Config HCSM

fail to connect to the

HCSM server. They

display ”invalid

username/password.

”

Ensure that the credentials supplied are correct.

A HCSM server call

failed for the

operation.

Do the following:

Check the HiHANA.log for the cause of the error, as

described in the Error Messages section.

Change the log level to VERBOSE, and then retry the

operation.

The HCSM Config

fails to connect to

the HCSM server.

They display

Invalid protocol

when using the

HTTPS protocol to

communicate with a

HCSM server that

has a self-signed

SSL certification.

When you use

Internet Explorer to

access the HCSM

web page by HTTPS

on the same

machine, Internet

Explorer displays

Certificate Error.

Gain trust in the self-signed SSL certification by executing

the following steps:

1. Use Internet Explorer to browse the HCSM webpage

whose certificate you want to trust. For example:

https://<HCSMIPaddress>:22018/ComputeSystemsManag

er/index.jsp)

2. When the message There is a problem with this

website's security certificate appears, choose

"Continue to this website (not recommended)."

3. Click Certificate Error at the right of the address bar,

and then select View Certificates.

4. Click Install Certificate. Go to the wizard, and then

click Next.

5. On the following page, select Place all certificates in

the following store.

6. Click Browse, select Trusted Root Certification

Authorities, and then click OK.

7. Back in the wizard, click Next, and then click Finish.

8. If a Security Warning message appears, click Yes.

9. Shut down all running instances of Internet Explorer, and

then restart Internet Explorer.

The HCSM's SSL certificate should now be

trustworthy.



Symptom Recommended Action

Invalid port Check the HCSM port number.

Invalid IP or port Check the HCSM IP address and port number.

Error Messages

E590001

Error Message

ID E5900001

Error Message

Text Invalid username or password. Check and try again.

Explanation Error occurred while using the specified username and password.

Recommended

Action Ensure that the username and password are valid.

E5900002

Error Message

ID E5900002

Error Message

Text Error occurred while getting the version.

Explanation Error occurred while getting the version number.

Recommended

Action

Ensure that version.txt is located on the

installation directory and that it includes the version

number and build number.

E5900003

Error Message

ID E5900003

Error Message

Text Error occurred while discovering the hana instance.

Explanation Error occurred while discovering the specified HANA instance.

Recommended

Action

Ensure that the provided parameters (instance number, IP) of this HANA instance are valid.

E5900004

Error Message

ID E5900004

Error Message

Text

Error occurred while splitting the snapshot pair from the specified subsystem.

Explanation Error occurred while splitting the COW/HTI snapshot pair.



Recommended

Action

Ensure that the storage array is not locked.

Check the input parameters and detailed error

message in the HiStor API log.

E5900005

Error Message

ID E5900005

Error Message

Text

Error occurred while getting HTI pools by storage serial.

Explanation Error occurred while splitting the HTI pool.

Recommended

Action




E5900006

Error Message

ID E5900006

Error Message

Text

Error occurred while creating storage snapshot by using HTI.

Explanation Error occurred while creating the storage snapshot by using HTI.

Recommended

Action




E5900007

Error Message

ID E5900007

Error Message

Text Error occurred while discovering the hana host.

Explanation Error occurred while discovering the HANA host

Recommended

Action


Check the input parameters (host name, SSH username, and password) are valid.

E5900008

Error Message

ID E5900008

Error Message

Text Error occurred while saving the HCSM config.

Explanation Error occurred while saving the HCSM config.

Recommended

Action

Ensure that the input parameters (HCSM IP, port,

username, password, protocol) are valid.



E5900009

Error Message

ID E5900009

Error Message

Text

Error occurred while creating storage replication by using shadow image.

Explanation Error occurred while creating storage replication by

using ShadowImage.

Recommended

Action




E5900010

Error Message

ID E5900010

Error Message

Text Error occurred while reverting the storage snapshot.

Explanation Error occurred while reverting the storage snapshot.

Recommended

Action


Check the input parameters and detailed error message in the HiStor API log.

E5900011

Error Message

ID E5900011

Error Message

Text Error occurred while getting server by serial.

Explanation Error occurred while getting server by serial.

Recommended

Action Check whether HCSM is managing the server.

E5900012

Error Message

ID E5900012

Error Message

Text Error occurred while getting chassis by server serial.

Explanation Error occurred while getting chassis by server serial.

Recommended


E5900013

Error Message

ID E5900013

Error Message

Text Error occurred while getting switch by server serial.



Explanation Error occurred while getting switch by server serial.

Recommended


E5900014

Error Message

ID E5900014

Error Message

Text

Error occurred while getting power supply by server serial.

Explanation Error occurred while getting power supply by server serial.

Recommended


E5900015

Error Message

ID E5900015

Error Message

Text Error occurred while getting server serial.

Explanation Error occurred while getting server serial.

Recommended

Action

Ensure that the account used for discovering the host has root privileges.

E5900016

Error Message

ID E5900016

Error Message

Text Error occurred while getting hana instances.

Explanation Error occurred while getting HANA instances.

Recommended

Action

Check the network connection/environment between the management server and the HANA instance.

Ensure that the HANA instances are up.

E5900017

Error Message

ID E5900017

Error Message

Text Error occurred while getting hana hosts.

Explanation Error occurred while getting HANA hosts.

Recommended

Action

Check the network connection/environment between the management server and the HANA

host. Make sure that the HANA hosts are up.

Ensure that the DNS name for the HANA host discovery is correct.



E5900018

Error Message

ID E5900018

Error Message

Text

Error occurred while getting the luns of a specifed hana host.

Explanation Error occurred while getting the LUNs of a specified

HANA host.

Recommended

Action

Ensure that the account used for discovering the host has root privileges.

E5900019

Error Message

ID E5900019

Error Message

Text

Error occurred while getting the storage snapshots by instance host name.

Explanation Error occurred while getting storage snapshots by

instance host name.

Recommended

Action

Check the log for the HANA management web service for the details. If the data store is damaged, repair the installation.

E5900020

Error Message

ID E5900020

Error Message

Text

Error occurred while getting the storage by hana host.

Explanation

Error occurred while getting the storage by HANA host.

Recommended

Action

Check whether you discover the storage for the specified HANA host first.

E5900021

Error Message

ID E5900021

Error Message

Text Error occurred while getting the server by hana host.

Explanation Error occurred while getting the server by HANA host.

Recommended

Action

Ensure that the account used for discovering the host has root privileges and that HCSM is available.

E5900022

Error Message

ID E5900022



Error Message

Text

Error occurred while getting the DP pools and parity group by storage.

Explanation Error occurred while getting the DP pools and parity group by storage.

Recommended

Action



E5900023

Error Message

ID E5900023

Error Message

Text

Error occurred while getting the parity group by storage.

Explanation Error occurred while getting the parity group by storage.

Recommended

Action



E5900024

Error Message

ID E5900024

Error Message

Text

Error occurred while getting the host names by querying hana database with the instance name.

Explanation Error occurred while getting the host names by querying HANA database with the instance name.

Recommended

Action

Ensure that your HANA instance and the network connection/environment of your management server

are available.

E5900025

Error Message

ID E5900025

Error Message

Text

Error occurred while getting the workload by using the host names to query hana database.

Explanation Error occurred while getting the workload by using the host names to query the HANA database.

Recommended

Action

Ensure that your HANA instance and the network connection/environment of your management server are available.

E5900026

Error Message

ID E5900026



Error Message

Text

Error occurred while getting server report info by server serial.

Explanation Error occurred while getting server report info by server serial.

Recommended

Action

Ensure that HCSM and the network

connection/environment of your management server are available.

E5900027

Error Message

ID E5900027

Error Message

Text Error occurred while getting the ports by storage.

Explanation Error occurred while getting the ports by storage.

Recommended

Action



E5900028

Error Message

ID E5900028

Error Message

Text

Invalid HCSM IP or port. Check your input again and if that is correct then your HCSM is not available at this time.

Explanation

Invalid HCSM IP or port. Check your input again and if that is correct then your HCSM is not available at this time.

Recommended

Action


Please make sure the provided HCSM IP or port are valid and the network connection is available.

E5900029

Error Message

ID E5900029

Error Message

Text

Unable to connect to HCSM. Check the management server's network and proxy settings, and try again.

Explanation Unable to connect to HCSM. Check the management server network and proxy settings, and try again.

Recommended

Action

Check the network connection and/or DNS settings on your management server.

E5900030

Error Message

ID E5900030



Error Message

Text

Invalid HCSM username, password, or wrong protocol for hcsm configuration.

Explanation Invalid HCSM username, password, or wrong protocol for HCSM configuration.

Recommended

Action

Make sure that the HCSM username, password, and protocol are valid.

E5900031

Error Message

ID E5900031

Error Message

Text Invalid SSL cert.

Explanation Invalid SSL cert for HCSM connection.

Recommended

Action




E5900032

Error Message

ID E5900032

Error Message

Text Error occurred while getting the ports by storage.

Explanation Error occurred while getting the ports by storage.

Recommended

Action



E5900033

Error Message

ID E5900033

Error Message

Text

Error occurred while getting the performance data of ports by storage.

Explanation Error occurred while getting the performance data of ports by storage.

Recommended

Action



E5900034

Error Message

ID E5900034

Error Message

Text

Error occurred while getting replication groups by storage.



Explanation Error occurred while getting replication groups by storage.

Recommended

Action



E5900035

Error Message

ID E5900035

Error Message

Text The parameter is null or invalid.

Explanation Error occurred while one of the input parameter is null or invalid.

Recommended

Action

Check the input parameters and ensure that they are not null or invalid.

E5900036

Error Message

ID E5900036

Error Message

Text

Error occurred while getting the storage information by host.

Explanation Error occurred while getting the storage information by host.

Recommended

Action



E5900037

Error Message

ID E5900037

Error Message

Text

Error occurred while getting the hostgroup, DP pool and parity group.

Explanation Error occurred while getting the hostg roup, DP pool and parity group.

Recommended

Action



E5900038

Error Message

ID E5900038

Error Message

Text

Error occurred while creating replication with CTG by thin image.



Explanation Error occurred while creating replication with CTG by Thin Image.

Recommended

Action



E5900039

Error Message

ID E5900032

Error Message

Text

Error occurred while deleting the replication pairs by CTG id.

Explanation Error occurred while deleting the replication pairs by CTG ID.

Recommended

Action



E5900040

Error Message

ID E5900040

Error Message

Text Error occurred while this argument is invalid.

Explanation Error occurred while this argument is invalid.

Recommended

Action

Ensure that the storage array is not locked. Check the input parameters and ensure that they are valid. (That is, some parameters, such as the CTG ID, must be integers.)

E5900041

Error Message

ID E5900041

Error Message

Text

Error occurred while removing the replication pairs and unmapping the S/V-VOL.

Explanation Unable to remove the replication pairs and unpresent them from the hostgroups.

Recommended

Action Ensure that the storage array is not locked.

E5900042

Error Message

ID E5900042

Error Message

Text

Invalid Pair Status. The TI pair cannot be restored. This P-VOL has a SI pair that is not PSUS/PSUE. Change the SI pair status to PSUS or PSUE first.



Explanation The P-VOL has another SI pair that is not PSUS/PSUE.

Recommended

Action

Check the P-VOL and change the SI pair that is not PSUS/PSUE to PSUE or PSUE. Then re-run this operation.

E5900043

Error Message

ID E5900043

Error Message

Text Error occurred while resyncing the CTG.

Explanation Cannot resync this CTG.

Recommended

Action

Ensure that the storage array is not locked. Also, check if this CTG has any replication pairs and the status of the pairs.

E5900044

Error Message

ID E5900044

Error Message

Text Error occurred while removing the HANA instance.

Explanation Cannot delete the HANA instance.

Recommended

Action

Restart the Hitachi HANA management service if needed.

E5900045

Error Message

ID E5900045

Error Message

Text

Error occurred while creating SnapshotPair in new CTG with auto V-VOL.

Explanation Cannot create the HTI pairs in a new CTG.

Recommended

Action

Ensure that the storage array is not locked. Also, check if it has any available CTG (CTG range: 0-255

for HTI).

E5900046

Error Message

ID E5900046

Error Message

Text

Error occurred while creating Shadow Image pair in new CTG and HDP with auto S-VOL.

Explanation Cannot create the ShadowImage pairs in a new CTG.

Recommended

Action


for ShadowImage). In addition, ensure that the HDP pool has enough free space.



E5900047

Error Message

ID E5900047

Error Message

Text

Error occurred while using a CTG. No valid CTG is available for the replication. Valid CTG range: ShadowImage (0-127) Thin Image (0-255).

Explanation No valid CTG is available.

Recommended

Action

Remove some unused CTGs from the storage array.

Then re-run this operation.

E5900048

Error Message

ID E5900048

Error Message

Text

Error occurred while creating ShadowImage pair in new CTG and Parity Group with auto S-VOL.

Explanation Cannot create the ShadowImage pairs in a new CTG.

Recommended

Action


for ShadowImage). In addition, ensure that the parity group has enough free space.

E5900049

Error Message

ID E5900049

Error Message

Text Error occurred with SAPUI5 on client's browser.

Explanation Error occurred on SAPUi5 side.

Recommended

Action

Check the error message on the log. Ensure that the status of the HANA cockpit is normal.

E5900050

Error Message

ID E5900050

Error Message

Text

Error occurred while save the JS client error message to log.

Explanation Cannot save the error message from javascript to the log.

Recommended

Action

Ensure that the adapter management server has free space.

E5900051

Error Message

ID E5900051



Error Message

Text

Error occurred while this argument has an illegal character.

Explanation The input parameter has an illegal character.

Recommended

Action

Check the input parameter and remove the illegal character (for example, *, %)

E5900052

Error Message

ID E5900052

Error Message

Text Error occurred while splitting the CTG.

Explanation Cannot split the CTG.

Recommended

Action

Ensure that the storage array is not locked. Also,

check the status of all replication pairs of this CTG.


Hitachi Server Adapter for the SAP HANA Cockpit MK-92ADPTR113-00

Hitachi Data Systems

Corporate Headquarters

2845 Lafayette Street

Santa Clara, California 95050-2627

U.S.A.

Phone: 1 408 970 1000

www.hds.com [email protected]

Asia Pacific and Americas

2845 Lafayette Street

Santa Clara, California 95050-2627

U.S.A.

Phone: 1 408 970 1000 [email protected]

Europe Headquarters

Sefton Park

Stoke Poges

Buckinghamshire SL2 4HD

United Kingdom

Phone: + 44 (0)1753 618000

[email protected]

http://www.hds.com/




Hitachi Server Adapter for the SAP HANA Cockpit · Hitachi Server Adapter for the SAP HANA Cockpit...

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