SAP BPM framework :

Customer cases

Consolidation of the results of the

Dutch SAP focusgroup BPM

The 4 BPM business objectives

Organization

Business

Process

From keeping score to optimizing capital

From ICT maintenance to business agility

The current application landscape is typically vast and complex, and new requirements from business owners are

hard to implement.

The aim is to simplify the ICT landscape and reducing the

ICT cost and effort of maintenance.

From business strategy to continuous business model management

Dynamic business strategies both in terms of new markets as well as changed sourcing and production locations, has increased the need for real time business models to increase the speed to introduce new product and services.

The aim is to simplify the business model and to continuously update the business model indicators

From business process models to business value management

Business process improvements in terms of quality, efficiency and compliance should lead to an exchange of best practices across the organization and aligning

the business process performance indicators.

The aim is to simplify E2E business processes and determine the business

value of each process step.

How are the business units optimizing their activities and costs and what are the synergies of a shared-service center ?

The aim is to simplify the cost structure and to optimize the capital employed

The BPM framework

to implement the 4 BPM objectives

3

CEO viewpoint

CIO viewpoint

BPM viewpoint

CFO viewpoint

The BPM framework described in the book:

Enterprise BPM roadmap assessments

http://www.lulu.com/shop/frank-

luyckx/enterprise-bpm-roadmap-

assessments/paperback/product-

20265487.html

World wide on-line BPM maturity check

2500 BPM maturity evaluations

across industry segments

Segment based:(e.g. Healthcare)

Product based: (e.g. PD SAP BPM )

On-line

BPM Maturity check

BPM maturity framework

evaluation by external analysts

World wide on-line BPM framework maturity check

Blogs on results of the World wide on-line BPM

maturity check across industry segments

BPM maturity check for segments

and application environments (e.g. SAP)

BPM maturity check at several (SAP) companies

Segment based:(e.g. Healthcare)

Product based: (e.g. PD SAP BPM )

On-line

BPM Maturity check

I percieved this BPM check both positive and confronting in the sense that we got better insight in what BPM stage we are

It would be a good thing to repeat this regularly to check ourselves if we have made any progress improvement on BPM.

For the short term we were able to identify the most important actions to take and we are now busy implementing these

Implementing SAP BPM framework at companies

Process Structure & Levels

Standards, Conventions, Handbook, Guidelines

Tools

BPM objectives

Roles

Responsibilities

Steering Committee

BPM Approach & Standards

BPMOrganization

Standard Corporate Process Model with global, local and harmonized processes

© Frank Luyckx

Jurgen Jurgen

SattlerSattler

CEOCEO

Monika

BAUDISCHFinancial

Manager

Carl BRAUNHead of

Service Center

Wolfgang

BECKER

Head of GRCOrganization

Claus PettersonBPM (CPO)

manager

Frank VolmerProgramManager

Robert

THOMSONBusinessArchitect

Peter SONNTAG

Global E2E BusinessOwner

Peter MAYBusiness Process

Analyst

Steve MCALLISTER

Business OperationsManager

Johanna

Feldman

IT Architect

Linda ROSENFELD

Organisat ional Change

Manager

Etienne DUCRETKnowledgeManager

Gunnar OLSSON

IT System Support

Manager

Mar cus ANDERSENManager, Operational Excellence

Critical Success Factors : • Management support of the Business Process Owners, CIO and the PMO office

• BPM governance has a separate budget and a mandate within the support and project organization

• BPM governance is responsible for the all methods and tools (including template, test and learning )

• BPM governance is responsible for the quality assurance of the project deliverables after each phase

Strategy Design Implementation Controlling

Business Transformation Communications ManagementBusiness Strategy Business Management

BPM Configuration Management BPM Support ManagementBPM Program Management BPM Design

BPM Change management BPM GovernanceBPM Change Program BPM Organizational Design

BPM Knowledge Management BPM Objectives ManagementBPM Financial Management BPM Quality Management

Reduce HRM costsBy alignment of HRM / resources

planning and company resources

-1%

Reduce project costsBy effcient design and utilization

of the organisation

-50%

Reduce project costsBy efficient implementation of the

job profiles and authorizations

-50%

Reduce BPM costsBy effcient management of the

organisation and the BPM standards

-1%

Reduce project costsBy optimalisation of the company

project portfolio and standards

-1%

Reduce project costsBy efficient design and utilzation

of the processe and architecture

-15%

Reduce project costsBy efficient configuration and validation

of the processes

-15%

Reduce BPM costsBy efficient support of the business

processes and ICT tools

-5%

Improve revenueBy company focus on profitable

market segments and strategy

1%

Improve revenueBy market alignment of business

requirements and markt segments

1%

Reduce operational costsBy effective execution of business

processes and planning

-5%

Reduce operational costsBy alignment of business users and

business process information

-5%

Reduce operational costsBy controlling the ROI of projects

and company costs (ABC)

-1%

Reduce operational costsBy optimalisation of the quality of the

business processes

-1 %

Reduce operational costsBy improvement of the BPM

competencies of the employees

-20%

Reduce operational costsBy management of the process

performance (KPI’s)

-1 %

Business

Management

Process

Management

Organisation

Management

Management

Control

Business value of SAP BPM framework for companies

Most advanced SAP companies selected

SAP BPM framework seminar

Consolidation into book:

SAP BPM framework: Customer Cases

http://www.lulu.com/shop/frank-

luyckx/sap-bpm-framework-customer-

cases/paperback/product-20252579.html