HIM: 2010, Q1 GSTS Action Planning Comfort of bed and pillow (81.9 ; 0.7)
3
1 Key Prioriti es Root Causes Actions Action By Start Date Target Completio n Date Remarks External laundry Outsourced Laundry did not consistently provide clean linen. (I-Interview feedback mostly on linen issue only) 1. Meeting was held with Mr.Azman (Owner of Azman Laundry) and GM/RDM/QCIM: a) Both parties agreed that QCIM will audit laundry flow and HIM flow, and come out with flow chart b) Base on flow chart analysis, both parties agreed to appoint and train HIM linen staff to be placed at the laundry site for quality control. c) Daily reporting and review weekly by RDM/ GM on linen rejection rate ( max 5%) and reject reasons d) EHK to report daily and review weekly by RDM/GM for number of accumulated reject linen (to be sent for special treatment) QCIM QCIM/ Executive Housekeeper Executive Housekeeper /RDM/GM Executive Housekeeper/RD M/GM 11 May 1 Jun 1 Jun 1 July 17 May 5 Jun Ongoing Ongoing See attached flow chart HIM: 2010, Q1 GSTS Action Planning Comfort of bed and pillow (81.9 ; 0.7)
-
Upload
jael-knapp -
Category
Documents
-
view
29 -
download
0
description
HIM: 2010, Q1 GSTS Action Planning Comfort of bed and pillow (81.9 ; 0.7). HIM: 2010, Q1 GSTS Action Planning Comfort of bed and pillow (81.9 ; 0.7). Linen Flow. - PowerPoint PPT Presentation
Transcript of HIM: 2010, Q1 GSTS Action Planning Comfort of bed and pillow (81.9 ; 0.7)
1
Key Priorities
Root Causes Actions Action By Start
Date
Target Completio
n Date
Remarks
External laundry
Outsourced Laundry did not consistently provide clean linen. (I-Interview feedback mostly on linen issue only)
1. Meeting was held with Mr.Azman (Owner of Azman Laundry) and GM/RDM/QCIM:
a) Both parties agreed that
QCIM will audit laundry flow and HIM flow, and come out with flow chart
b) Base on flow chart analysis, both parties agreed to appoint and train HIM linen staff to be placed at the laundry site for quality control.
c) Daily reporting and review weekly by RDM/ GM on linen rejection rate ( max 5%) and reject reasons
d) EHK to report daily and review weekly by RDM/GM for number of accumulated reject linen (to be sent for special treatment)
QCIM
QCIM/ Executive Housekeeper
Executive Housekeeper /RDM/GM
Executive Housekeeper/RDM/GM
11 May
1 Jun
1 Jun
1 July
17 May
5 Jun
Ongoing
Ongoing
See attached flow chart
HIM: 2010, Q1 GSTS Action PlanningComfort of bed and pillow (81.9 ; 0.7)
2
Key Priorities
Root Causes Actions Action By Start
Date
Target Completio
n Date
Remarks
Linen par level
Communication with suppliers
Red zone (Linen handling area)
Par level and laundry quality was not monitored
No regular communication with Azman and Ecolab
Contamination of linen during handling process
1. Linen was checked and beefed up before thebusy period during endof May( borrowed 100king and 250 twin bedsheet from HIGL) , in anticipation of busy schoolholiday period.
2. Monthly reporting ofpar levels ( to be signedoff by RDM /EHK min par levels 3.5)
Weekly review meeting
Improve Red zone area byputting fencingand surface protection(e.g. canvas on floor )
Executive Housekeeper
Executive Housekeeper/RDM
Executive Housekeeper/RDM/GM/QCIM/Azman Ecolab
Executive Housekeeper
31 May
1 Jun
1 Jul
31 May
4 Jun
30 Jun (Ongoing monthly)
Weekly
4 Jun
Additional linen ordered expected to arrive end of Jun
Monthly Inventory
HIM: 2010, Q1 GSTS Action PlanningComfort of bed and pillow (81.9 ; 0.7)
3
Linen Flow
