Hotel Safety Policy

Hilton Cambridge City Centre 20 Downing Street

Cambridge CB2 3DT

United Kingdom

Revised May 2018

The Health and Safety at Work etc Act 1974 Safety, Health & Welfare at Work Act 2005 (Ireland)

I, Simon Vincent, Area President, Europe, Middle East and Africa consider safety to be an essential feature in the successful running of this business. I understand my legal responsibilities relating to safety compliance within all corporate offices and hotels and will offer my support and consideration to issues drawn to my attention by both employees and management teams. Together we have a common aim of achieving a safe workplace and safe working practices. Signed: Date: January 2017

I, Stephen Cassidy, Senior Vice President and Managing Director, UK & Ireland consider safety to be an integral part of the organisation. I understand my legal responsibilities relating to safety compliance within the day to day operation of all hotels in the UK and Ireland and will offer my support and appropriate intervention with issues drawn to my attention by the Safety & Security department, Team Members and management teams.

Signed: Date: January 2017

Area/Operational Vice Presidents understand their responsibilities relating to safety legal compliance and will support the management and employees concerning safety issues referred to them for consideration, action and/or authority.

Full Service Properties Only: I, John McLaughlin, Area General Manager, understand my responsibilities relating to safety legal compliance within my hotel region. It is my overall aim to ensure my GM/HM’s are in compliance with Hilton Safety policies, reduce accidents in the workplace and ensure health, safety and welfare of our employees, guests, visitors and other persons. Signed: Date: May 2018

I, Richard Finn, General Manager, understand my responsibilities relating to safety legal compliance within the day to day operation of this hotel. It is my overall aim to pro-actively lead safety, reduce accidents in the workplace and ensure health, safety and welfare of our employees, guests, visitors and other persons. This policy summarises the main responsibilities, organisation and arrangements, which are in place, within this hotel to ensure a safe environment is maintained.

Signed: Date: January 2017

I, Richard Raeburn, Director – Safety and Security UK&I, understand my legal role as advisor to Hilton on matters relating to safety legislation and best practice. The department fulfils this role by periodic hotel reviews, policy creation, summary reports, introducing operational systems and safety training. I and my Safety & Security team liaise closely with our Primary Authorities, customer base, team members, local authority enforcement, hotel management and senior management.

Signed Date: January 2017

I, Alex Humphrey, Senior Director - Safety and Security Europe, Middle East & Africa understand my legal responsibilities relating to safety compliance within the operations of all corporate offices and hotels. I liaise closely with my Safety & Security team, our Primary Authorities and corporate senior management.

Signed

Date: January 2017

Hotel Owners (delete if not applicable) This hotel is owned by

CDL HBT Cambridge City Hotel (UK) Ltd.

The senior management team is employed by Hilton. Other team members are employed by the owning company. Safety concerns and approvals are discussed periodically with the owning company representatives.

Support Services Departments, which provide specialist advice, support and services to Hotels and Corporate Offices, understand that safety issues must be considered during projects and general day to day activities carried out by themselves and their team members. The following post holders of the senior management team have been advised and understand their responsibility for the implementation and training of this policy to their teams. Guidance and support is available from Safety & Security.

VP Development

SVP Architecture and Design

VP Finance

VP Human Resources

VP Corporate Communications

VP Supply Management

SVP and Commercial Director

VP Asset Management

SVP Legal

VP Engineering Operations

Senior Manager Workplace Services

Hotel/Corporate Office Responsibilities The Hotel General Manager or Hotel Manager has overall responsibility for all Hotel operations and the Area President for all Corporate Offices. To further support the implementation of this policy, the following members of management will assist and have responsibility for certain key departments.

NAME

DEPARTMENT

RESPONSIBILITIES

Richard Finn Exec Office

Overall

Russel Goodison

Exec Office

Operations

Matthew Surch

Maintenance

Engineering and fire safety

Kiran Selvarajan

Kitchens Kitchens, food safety

Liz Wright Human Resources

Human Resources

Ewa Bialecka

Food and Beverage

F&B and Conference

Marek Szymanski

Housekeeping

Housekeeping

Alicia Garner

Sales Sales

Kathleen Chittick

Front of House

Front of House

Sam Capper Nights Nights Team

Kuda Sinyoro

Nights Nights Team

Pawel Mankowski

Guest Relations

Guest Relations

General Risk Assessment The development of risk assessments as a general business activity is required, and the need for periodic review of existing assessments. Responsibility: All members of Hotel Management Team

PPE Assessment The implementation of work tasks requiring Personal Protective Equipment (PPE) has been identified through risk assessment and reviewed periodically. Heads of Department will ensure P.P.E is available and provided for employees. Responsibility: Heads of Department

Work Equipment Assessments Equipment will be maintained in a safe condition and any equipment requiring a specific work equipment assessment will be identified. Assessments will be completed and reviewed on a periodic basis. Relevant training will be provided. Responsibility: Heads of Department

VDU Assessments ‘Users’ as identified, will complete a workstation assessment. The results of the assessment will be discussed and where necessary relevant improvements actioned. Eye tests through a voucher scheme are available. Responsibility: Heads of Department

Manual Handling Operations Assessment of work tasks will be considered by each Head of Department. The aim is to reduce manual effort required for job tasks. Where manual handling still forms part of a job role, appropriate control measures and training will be implemented. Responsibility: Heads of Department

Working at Height Tasks involving working at height will be identified by each Head of Department. Where possible, these tasks will be eliminated. Where this is not possible, suitable controls measures will be implemented and training completed. The Working at Height pack is our main tool for managing this. Responsibility: Heads of Department

Noise at Work

Monitoring will be carried out to determine if action levels (80 and 85 dB(A)) are exceeded. The aim is to reduce levels as far as practicable and introduce control measures where exposure cannot be avoided. The Noise at Work Pack produced by Safety and Security is our tool to support this. Responsibility: Heads of Department

Vibration Monitoring will be carried out to determine if action levels are exceeded for hand arm and body vibration. The aim is to reduce levels as far as practicable and introduce control measures where exposure cannot be avoided. The vibration assessment pack produced by Safety and Security is our tool to support this. Responsibility: Regional Safety & Security Manager

Control of Substances Hazardous to Health (COSHH) The supply of substances for use within the Hotel is managed and approved by the Supply Management Department with assessments carried out by Safety & Security. Responsibility: Safety and Security, Supply Management and GM/HM

General Welfare Conditions Quarterly safety audits are undertaken by each Department to confirm safety compliance or highlight hazards requiring action. Reports are presented at the Safety Committee Meeting to confirm actions and/or gain approval by the Hotel/General/Corporate Manager for any additional actions required. Matters outside the authority of the Hotel/General/Corporate Manager will be referred to the Area Vice President for consideration and approval.

Responsibility: GM and Heads of Departments

Accident Reporting Incidents, with the potential to have caused injury (near misses) or accidents causing injury or property damage, must be reported by the employee, recorded, investigated, and logged within an accident file or the accident database (where available) and reported to enforcement authorities (if required). Incidents and accidents are discussed at Safety Committee Meetings to ascertain if any further actions, risk assessment reviews or additional training is necessary. Responsibility: Heads of Department/All Employees

Emergency Procedures and Site Crisis Plans

Site Crisis Plans and the Pocket Guide to Incident Control are available within the Hotel/Corporate Offices and form part of the emergency procedures file. The Hotel Management/Corporate Team are aware of the content. The Hotel and Corporate Management teams will complete regular training to ensure a competent response to any incidents that occur. Responsibility: General Manager

Engineering Safety Inspections Contracts are in place to carry out statutory inspections on items of equipment such as mechanical lifts, boilers, calorifiers, escalators, fixed electrical circuits, portable electrical equipment, window cradles and pressure vessels. Responsibility: General Manager and Engineering

Safety & Security Reviews The Safety & Security Department carry out reviews of the Hotel and Health Clubs on a routine basis. Frequency is determined by the review score and a risk based approach. Issues raised in the reviews are progressed internally by the Hotel with Area Vice Presidents copied in as appropriate. Updates on progress are tracked at Safety Committee Meetings and are provided to Safety & Security. Responsibility: General Manager and HOD’s

Safe Systems of Work Certain tasks performed by our employees are considered to have a potential risk for serious injury e.g. working at heights, pool chemical control and solo working. Tasks identified are subject to the creation of a detailed safe system on how the job must be carried out, the approvals required and the training to be given to ensure the task is always carried out safely. Responsibility: Heads of Department

Contractors and Conference & Events Crews Signing in and out procedures exist for visiting contractors. Visitor badges are provided for identification. Competency, method statements and risk assessments outlining their safety procedures are requested and approved, before work commences. Permits to Work are used for high risk work tasks which have been identified as Asbestos, Roof Work, Hot Works (Welding), Low Voltage Electrical works above 230 volts, and Confined Spaces. Contractors on site are subject to periodic checks to ensure safe working practices. (Refer to the Contractor Safety Advice Guide). Responsibility: Engineering & C&E Departments

Water Hygiene Management An assessment of water systems and water features within the Hotel is carried out every year by a third party competent contractor. Water systems are treated with chlorine dioxide, monthly water temperature monitoring, 6 monthly showerhead cleaning regime in place, and monthly water sample/3 monthly Spa bath analysis to check Legionella bacterial contamination levels. Responsibility: Engineering

Electrical Safety

Periodic fixed and portable electrical inspections are carried out under a central

contract (fixed every 5 years for the hotel, 3 years for gyms, periodic as dictated by local authority requirement if applicable, and yearly for wet leisure). Infra-red inspections are undertaken yearly on all three phase distribution panels and motor control cabinets. A further system of visual inspection relating to portable electrical appliances occurs between 3-6 months depending on equipment type. Certain portable equipment e.g. Irons are subject to a yearly PAT inspection. Responsibility (for internal inspection programme): Heads of Department Responsibility (for contractor inspection programme): Engineering Operations Europe

Fire Safety Training records, mandatory checklists and servicing records relating to fire alarm system, emergency lighting, sprinklers, wet and dry risers, hose reels, voice activated alarms and suppression systems, planned evacuations and responsibilities for fire safety are detailed in the Fire Book and Fire Safety Risk Assessment. The Fire Safety Policy contains additional detail on how fire safety is managed. Responsibility: General Manager and Regional Safety & Security Manager

Gas Safety Gas equipment (e.g. boilers, kitchen equipment, laundry, fire places) are inspected and certified by external competent engineers on an annual basis. Periodic engineering inspections are carried out on equipment to ensure the safety of their operation. LPG storage tanks are maintained by an external provider with local tightness tests for LPG and natural gas performed by contract on an annual basis. Responsibility: Engineering

Asbestos Containing Materials

A database exists for hotel properties containing asbestos is available on the Engineering Operations team site. Actions have been taken to remove or make safe asbestos locations. Annual reviews are carried out by a third party competent contractor to ensure the ongoing safety of this material. Discussions are undertaken before maintenance or refurbishment works. Further details can be found in the asbestos containing materials procedure updated May 2016. This hotel does come under the inspection, review and action programme. Responsibility: Hotel Engineering and Engineering Operations Europe

Driving Policy / Workplace Transport The Health and Safety of team members, as well as all other road users is important to the successful management and operation of the company. The company expects each team member to uphold the highest standards of driving and safety whilst driving any vehicle belonging to the company or private vehicle used on company business. To ensure this; a Drivers Policy has been developed to address all areas such as the driver, the vehicle, training of the driver, fitness, health and the journey to include a ban on all phone use whilst driving at work. A Workplace Transport Policy is in place which outlines the expectations on Hotels and Corporate Offices in ensuring a safe site. Responsibility: Corporate teams, Directors/Managers, Regional Managers / General & Hotel Managers / Heads of Department.

First Aid

The Hotel/Corporate Office ensures qualified first-aiders are on duty 24 hours a day (as appropriate). We provide this facility for both employees and members of the public. First aid requisites are checked on a monthly basis. Responsibility: General Manager and Workplace Services

Young Persons (Under 16’s only)

The risk assessment process has identified certain work tasks not performed by employees under 16 years. Parents or guardians are notified in writing of this process. Supervision by Head of Department is considered of paramount importance. A company advice document is available. Responsibility: Human Resources and Head of Department

Employees with Disability and Reduced Ability

We will work with employees with a disability or reduced ability, on a one to one basis to determine work tasks that can be undertaken, control measures that are required and to ensure individual capabilities are not exceeded. Hilton Worldwide operates a PEEP (Personal Emergency Evacuation Plan) for all disabled team members. Responsibility: Human Resource Manager/Heads of Department

Home Working The Home Working advice document details the provisions applicable to designated Home Workers. Ongoing training will also be provided. Responsibility: Human Resource Manager/Heads of Department

Working Time Directive There is a company advice document available for management and team members to view. The necessary training and completed records relating to hours of work are retained. Responsibility: Human Resources

Consultation with Employees The nominated employee representatives are part of the hotel’s / corporate office safety committee. Employees are encouraged to raise suggestions for improvements or safety concerns with their departmental representative. An employee with an idea or concern may contact their Regional Safety and Security Manager or contact Safety & Security at Head Office. The issue will be considered and investigated as appropriate. Responsibility: General Manager and Human Resources

Pregnancy Risk assessments will be completed and discussed when a female team member notifies her line manager in writing. A company advice document is available. Responsibility: Head of Department/Human Resources

Employee Training Safety induction within the hotel/corporate office is carried out as part of the induction programme. Additional safety training specific to their department is carried out annually through e learning, supported by Heads of Departments, covering job specific tasks. Responsibility: Head of Department/Human Resources

Communicable and Occupational Diseases Safety & Security have provided a selection of advice documents covering the main communicable diseases that would be encountered in the hospitality industry. Training is provided to hotel management teams and information is contained in the Emergency Procedures file. We also recognise the importance of occupational diseases and where required monitoring plans are provided and any health surveillance plans reviewed if required.

Responsibility: GM/HOD’s/HR

Violence at Work and Conflict Management It is understood that our team members may be subject to occasional situations where conflict management skills are required. To this end we have dedicated training packages and solo working systems to provide the required skills to deal with such situations ensuring that the team member’s safety is put first in every instance. Responsibility: GM/HOD’s

Stress at Work It is recognised that our team members may suffer from stress either from work or personal circumstances. We have a stress pack to assist team members and Heads of Departments manage stress at work. Responsibility: Heads of Department/HR

Team Member Responsibilities We request that each Team Member recognises the importance of working in a safe manner, as identified through the induction and departmental training received. Report safety hazards, accidents and near misses immediately to your Head of Department or the Regional Safety & Security Manager or Safety Representative. Your comments will be welcomed and treated seriously.

Hazards For information, the main recognised hazards within the Hotel/Corporate Office are:- 1) Slips, trips and falls 2) Burns from hot equipment or hot food/scalds from hot liquid 3) Cuts from knives or broken glass 4) Injuries from using chemicals without personal protective equipment 5) Injuries due to carrying heavy loads

6) Working at height 7) Solo working

8) Electrical equipment

Training for Employees A safety training programme is available for all Team Members. Employees must not carry out a work task for which you have not received the relevant safety training.

Declaration to Safety Policy Contents

Name of Hotel GM: Richard Finn

Signed:__ __________________________ Date: January 2017

Hilton UK Hotels Ltd

Health and Safety Policy Statement of Intent

Hilton UK Hotels Ltd is committed to manage health and safety with the same degree of expertise and to the same professional standards as other core business activities. We are committed to provide a healthy and safe environment for our team members, guests, customers and all other visitors to our premises. We support a proactive culture of risk management to ensure accidents and incidences of ill health remain as low as is reasonably practicable. In delivering this commitment we will:

Accept our responsibilities under the Health and Safety at Work etc. Act 1974 and other relevant legislation.

Understand the health and safety issues associated with all our operations.

Incorporate health and safety management into everyday business practice.

Regularly measure and review performance and focus on a proactive safety culture within all our properties.

Work with our employees, suppliers, contractors and partners to ensure safety is incorporated into all work activities.

Maintain effective methods of communication at all levels within the company.

This policy will be reviewed periodically and when necessary, to take into account any legislative changes and/or significant changes in our business.

Signed: Date: January 2017

Area President EMEA For Hilton UK Hotels Ltd