Executive Summary2017

Achieve your targets

“we were able to reduce our churn by a factor of 4x”

Transparent open conversations with your customers improves relationships and reduces churn

“70 to 90% of our upgrade opportunities are won”

In-contract up selling of Highlight increases income and opens new sales opportunities

“Highlight has helped us reduced provisioning cost by 35%”

Clearly differentiate with Highlight and prove value in a way your customers will understand

Retain

Grow

Control

Enabling better CX

CEO

CTO

IT Director

IT Manager

App Engineer

Network Engineer

IT Engineer

Wires only

Managed Network

Managed Service

Managed Everything

Cloud

Enterpriseskill set

Service providerskill set

Business/ technology border

Competitor vs partner ready

Enterpriseskill set

Business/ technology

border

Service provider skill

setP

RT

G

E-Health

Business tools

Engineering tools

Service provider ready? Cloud service, pay as you go, multi tenancy

One portal for Routers, Switches, Servers, Wi-Fi Apps, Business Applications and Cloud

Single pane of glass

Pain versus gain

I’m suffering from head count cuts, how can I do more with less?

I have no easy way to improve my customers’ experience

My sales and service management teams have no tangible way to become a “trusted advisor”

I am unable to provide clear evidence to justify customers’ increased spend on capacity

I am unable to show how customers’ application usage impacts their managed services infrastructure

I have multiple tools which do not provide an integrated view of what my customer is experiencing

Business challenges Solution

Highlight enables non-technical staff to provide accurate and valuable performance data

The ability to see customer’s network, device & application performance in real-time demonstrably improves the customer Service Provider experience

Highlight provides accurate unbiased performance data which creates real business partnerships

Enable customers with clear performance data on the relationship between their applications and network

Customer application usage data enables the right sizing of their network capacity

A Single Pane of Glass enabling customer IT decisions to spend or remove shadow IT

Enabling your business and customers

Simple, clear performance

visibility through a business led GUI

Show customers how their technology is performing…

Real-time and historical view of

infrastructure, applications & digital services

Data integrity and continuous collection are a

priority

You and your customers

can view the same picture

A Cloud Service operated and managed by netEvidence

Provides visibility of Service, Application and Network Performance

Designed from the start as a management level service

Fast to deploy and easy to understand

You and your customers can view the same picture

About Highlight

About the company

Self-funded & privately owned UK Company

Profitable for 16 years

Consultancy background

Sold via channel partners

Development with partners

Benefits

Core systems

Applications & services

Network devices

Server infrastructure & cloud systems

Visibility of…f

Single solution for multi-vendor, multi-technology, multi-tenant

Acquisition of new clients: improve win ratio

Develop existing clients: continuous service improvements

Enables transformation: de-risk through change preparation

Speed and agility of SaaS: day to day monitoring & auditing

Rapid and Flexible bespoke reporting

Easy integration into other systems (billing, provisioning, CRM and technical monitoring tools)

Benefits

Zero Capex

Performance visibility at a glance

Hassle free new app deployment

Hassle free bandwidth managment

Hassle free service management

Money

IT skills

People

Purchase products Highlight Service

Easier to consume

Benefits…Requires…

Not affordable

VS

Our customers

Automotive

& SpaceHigh Tech & Telecom Utilities & Services

Energy, Raw Materials

& Construction

Chemicals, Cosmetics

& Pharmaceuticals

CPG & RetailBanking, Finance

& Insurance

Transportation

Logistics & CharitiesPublic Sector

Switch ON Service

Automatic App Performance visibility

Automatic Network Performance visibility

Automatic Service Performance visibility

Real-time performance dashboards

Drill-down Trouble shooting

Alerts on performance

Automated reports

How does it work?

Start

See/fix

Operations

Portal

Data sheets

Web Content

Demonstration models

Videos

Battle cards

Price book

ROI tools

Go to market with

PR and marketing

Demonstration