HIGHLAND SPRINGS · Highland Springs is a private senior living community for adults age 62 or...

1175

9648

CONTINUING CAREHIGHLAND SPRINGS

7910 Frankford Road | Dallas, TX 75252 | 972-656-3500 | HighlandSpringsCommunity.com

Independent Living | Assisted Living | Memory Care Post-Acute Rehabilitation and Nursing Care | Outpatient Rehabilitation

Serving Plano and North Dallas

AL Facility ID:105429

Highland Springs is a private senior living community for adults age 62 or better. We

offer a variety of living options, from a full array of advanced care, including assisted living,

memory care, long-term nursing care, and rehabilitation,

to stylish independent living apartment homes. Situated

on 89 picturesque acres, Highland Springs is the ideal setting for tranquil, homelike

living in the Plano and North Dallas areas.

ENJOY QUALITY CARE IN A BEAUTIFUL SETTING AT HIGHLAND SPRINGS

Highland Springs is a private senior living community for adults age 62 or better. We offer a variety of living options, from a full array of advanced care, including assisted living, memory care, long-term nursing care, and rehabilitation, to stylish independent living apartment homes. Situated on 89 picturesque acres, Highland Springs is the ideal setting for tranquil, homelike living in the Plano and North Dallas areas.

As a resident or guest of the Highland Springs continuing care neighborhood, your loved one will experience quality care from a team of doctors, nurses, therapists, and dietitians who specialize in health and wellness for older adults. They’ll also

1

enjoy access to an abundance of on-site amenities, services, and activities.

Most importantly, your family member will benefit from our personalized approach to care. We support each person’s goals, honor their preferences, and help maintain or restore their optimal level of independence so your loved one can enjoy life to the fullest.

Award-winning doctorsD Magazine “Top Docs” Dr. Mary Norman and Dr. Jill Studley are board-certified in internal medicine and geriatrics. They practice full-time at the Highland Springs medical center.

Schedule your tour today. Call 972-656-3500 or visit HighlandSpringsCommunity.com.

UNIQUE BENEFITS

2

By combining an unmatched quality of life with personalized care, Highland Springs is the superior choice for seniors with advanced health care needs.

A person-centered approach to careHighland Springs provides more than just quality medical care. We understand that every person has different needs, preferences, and personal goals. That’s why we take a holistic approach to care, working with you and your loved one to

create a detailed personal history overview that covers everything from favorite foods and hobbies to past habits and sleeping schedules.

We use this information to develop an individualized service plan that lets us care for the whole person: mind, body, and spirit. All team members—from housekeeping and dining to nurses and care associates—take part in ongoing staff training to embrace and demonstrate our person-centered approach.

Schedule your tour today. Call 972-656-3500 or visit HighlandSpringsCommunity.com. 3

Abundant amenities at your doorstepResidents and guests of the continuing care neighborhood are part of the Highland Springs community. Your loved one will enjoy easy access to a host of on-campus services:

• On-site medical center, led by a full-time physician specially trained to support the senior population• Convenience store• Bank and ATM• Religious services• Restaurants and cafés• A robust activities calendar, designed with input from residents and guests

Flexible dining and chef-prepared mealsAt Highland Springs continuing care, residents and guests are involved in meal and menu planning. An on-site, dedicated chef prepares nutritious selections inspired by your loved one’s favorite foods and preferences. We also offer grab-and-go sandwiches and salads and other options that are available around the clock.

Multiple levels of care to match your changing needsIf your loved one’s health needs ever change, we offer rehabilitation, assisted living, memory care, and nursing care right here on campus in a setting that’s trusted, convenient, and familiar. You can rest easy knowing Highland Springs has services available, no matter what the future holds.

UNIQUE BENEFITS

“ The whole staff—including the nursing staff, aides, and servers—really got to know my dad. There’s a real sense of care woven into the DNA of the community.”

—Alan Sultan, son of a continuing care resident

Person-centered care

Honoring the unique needs of the individual

At Highland Springs, we follow your loved one’s routines and schedules, not the other way around. If your family member prefers to shower in the evening and tends to eat a large lunch and a light dinner, we try to honor those preferences. We also strive to develop activities and events that will delight and engage your loved one so life here is stimulating and enjoyable.

A welcoming, family-focused environmentAt Highland Springs, we believe the encouragement and support of family and friends is a key factor in helping residents and guests fully benefit from all we offer. We enthusiastically welcome your involvement so together we can all celebrate your loved one’s successes.

Couples can stay close togetherShould you or your spouse need a higher level of care, we offer comfortable one and two bedroom companion apartments with ample space for both of you. Highland Springs also offers independent living apartment homes that are a short stroll from our continuing care neighborhood. You can enjoy quality time together while we take care of the rest.

4

CONTINUING CARE

AT A GLANCEOur community offers a full continuum of care to meet your

changing health needs:

Rehabilitationfor individuals who require physical, speech, or occupational therapy

for an injury, illness, or surgery.

Assisted Livingfor individuals in need of minimal or moderate care who value their

independence but would benefit from extra help with select daily tasks like meal preparation, mobility, and managing medications.

Memory Carefor individuals with Alzheimer’s, dementia, or other cognitive challenges who have difficulty communicating; experience confusion with times, dates, and places; and struggle to make appropriate decisions. They need moderate to complete care and assistance with daily tasks of

living, including medication management and distribution, meal preparation, bathing, grooming, and dressing.

Long-Term Carefor individuals who need complete care and support with all daily tasks,

specifically meal preparation and/or eating, medication management and distribution, bathing, dressing, and using the bathroom.

5

PAGE

9

PAGE

13

PAGE

17

PAGE

5

Rehabilitation

CONTINUING CARE OPTIONS

You have the right to choose where you receive physical, speech, or occupational therapy. Highland Springs accepts Medicare and other insurance plans. Contact the Highland Springs admissions office to review your specific options.

Rehabilitation

Physical, speech, and occupational therapy

If you or a loved one requires rehabilitation for an injury, illness, or elective surgery, turn to the team with a proven track record of success: Highland Springs. Our dedicated therapists are employees of Highland Springs and are skilled at meeting the unique rehabilitation needs of adults.

One team, working for youAt Highland Springs, guests can receive the care they need right on campus. If your plan of care includes outpatient rehabilitation, you won’t need to travel to another location or familiarize yourself


with an unknown process. The same care team will support your plan from your first day of rehabilitation until you graduate from therapy—cheering you along every step of the way.

You’re a partner, not a patientWe work in concert with each guest and their family members to develop a holistic, person- centered care plan that fulfills a guest’s specific discharge goals. We provide ongoing caregiver education during the rehabilitation stay to provide our guests with a supported return home.

6

“I went to the rehabilitation center and then returned back to my home. The staff is outstanding, competent, caring, and very professional.” —Tom Feeney, former rehabilitation guest

CONTINUING CARE OPTIONSRehabilitation

Specialized programs, exclusively for seniorsHighland Springs uses therapeutic technologies and equipment designed specifically for seniors to help our guests achieve their highest level of success and reach their personal rehabilitation goals.

You don’t have to be a current resident of Highland Springs to come here for rehabilitation.

Turn to us for:

• Orthopedic rehabilitation for hip/knee replacements, arthritis, and muscle weakness

• A falls prevention program to improve balance, strength, flexibility, vision, and dietary practices

• Senior-focused programs and therapies for stroke recovery and ongoing conditions such as CHF, COPD, osteoporosis, Parkinson’s, and other neurological conditions

Comfortable, private guest suitesWe pamper our rehabilitation guests back to health in comfortable, inviting accommodations. Our private suites include a full, private bath; extra-long bed with memory foam mattress; flat-screen TV with cable; and a private phone line.


Schedule your tour today. Call 972-656-3500 or visit HighlandSpringsCommunity.com.8


Each suite is carefully designed to encourage independence and prepare our guests for success when they return to their homes. Accommodations include a table for two for in-room dining, deep closets with lower racks and ample room for wheelchair storage, easy-glide barn doors on the private bathroom, and a locked medication cabinet for in-room medication delivery.

Rehabilitation

9

Assisted Living


10

Assisted Living

Extra support with daily tasks Assisted living is ideal for individuals who would benefit from some extra help with daily activities like preparing meals, bathing, dressing, running errands, housekeeping, and medication reminders. It’s the perfect solution for seniors who want to maintain their maximum level of independence while also receiving quality care and support.


A worry-free lifestyleWith day-to-day caregiving responsibilities lifted off your shoulders, you and your loved one can focus on spending quality time together while we handle the rest. Enjoy a day of shopping or a trip to the theater—or simply spend a quiet afternoon together enjoying the lovely Highland Springs campus. Guests and pets are welcome anytime!

“Now, when I visit with Mom, I don’t do chores or run errands. Instead, we play cards, have lunch, or just enjoy each other’s company.”

—Jean Couteau, daughter of a continuing care resident


Assisted Living


Opportunities to stay active and engagedResidents are free to do as much or as little as they like each day. Your loved one will have easy access to all the amenities in the continuing care neighborhood and throughout the larger community. That includes restaurants and cafés, a bank, convenience store, salon, and more. There are also ample opportunities to socialize and stay active. Whether your loved one enjoys arts and crafts, gardening, day trips, or lively happy hours, we tailor activities to match their preferences.


CONTINUING CARE OPTIONSAssisted Living Convenient, on-site medical careAs a resident of Highland Springs, your loved one may benefit from Erickson Health, one of the nation’s largest and most integrated health and wellness systems for seniors. Our on-site medical center is staffed by full-time health care providers who make regular rounds in the continuing care neighborhood. Specialists also have regular hours in the medical center. Thanks to our on-site providers, you don’t have to worry about taking time off from work to drive your loved one to and from medical appointments. The care you need is conveniently located on campus.

Special programs to enhance strength and independenceOur preventive approach to care means your loved one will have access to unique programs that focus on reducing common health care risks. For example, we offer a falls prevention program designed to help residents reduce their risk of falls by assessing medications, balance, strength, vision, flexibility, and dietary habits.

If you believe your loved one would benefit from assisted living, here are some tips to HELP start the conversation:

Honestly share your feelings and invite open discussion.

Empathize with your loved one and consider how they might feel.

Listen to their concerns. Stay calm, be patient, and keep an open mind.

Prepare for the conversation in advance and have information about assisted living at hand, as your loved one will most likely have questions.

Comfortable residencesHighland Springs assisted living apartment homes come in a variety of sizes and styles. Choose a cozy studio apartment, a cheerful one bedroom design, or a spacious two bedroom floor plan. All apartments include full, private baths and kitchenettes. Patio options are also available.

Residents are encouraged to decorate their residences with favorite furnishings and cherished possessions so home feels like home.

Memory Care


13

Know the signs of memory loss.

If your loved one exhibits these actions or expressions, they may benefit from living in the

memory care neighborhood at Highland Springs:

Difficulty having and following conversations. Frequent repetition or inability to find the right word.

Poor decision-making. Inability to manage money or maintain personal hygiene.

Confusion with times and dates. Forgetting the day, season, year, or decade.

Changes in mood, actions, or expressions. An onset of confusion, suspicion, fear, or depression.

Visual challenges that make it hard to read, judge distance, or drive.

Misplacing things and struggling to retrace steps.

Withdrawal from hobbies, social settings, and projects.

14

Supporting individuals with Alzheimer’s, dementia, or other cognitive challengesUnique programming, a trained staff, and a specially designed neighborhood set Highland Springs apart from other memory care providers. Our thoughtful, research-based approach to care promotes independence and greater self-esteem.

A well-trained, compassionate care teamAll team members of the memory care neighborhood staff take part in ongoing dementia-specific training. The training focuses on dementia care services and strengths-based approaches. In addition to being trained upon hire, additional training takes place throughout the year. This helps our team to understand and utilize the best practices in memory care and better address your loved one’s emotional and physical needs.

The caregivers, program manager, and memory care manager strive to build personal relationships with the residents they support so together, they can create a rich, engaging environment for each individual.

Person-centered careOur specially trained care associates partner with family members to understand each resident’s needs, life story, and preferences. We use this important information to create a holistic care plan the entire staff follows. Your loved one will benefit from a variety of interesting, individualized choices, as well as spontaneity in daily activities. Research shows that this approach to care leads to greater self-esteem and promotes independence.

Memory Care



A neighborhood carefully designed with your loved one in mindThe Highland Springs memory care neighborhood promotes safety, independence, and serenity. Residents enjoy the comfort of a private suite with private full bath. Suites can be decorated with keepsakes that reinforce memories and reflect your loved one’s rich life experiences. A front porch area and shadowbox outside each room can be customized with photos and items that are meaningful to your loved one. Recognizing their unique area will help your loved one with way-finding.

Our open neighborhood includes cozy living rooms, a kitchen, arts and crafts room, and sunroom, where residents can enjoy social interactions or private leisure time. Throughout the neighborhood, carefully selected design themes, colors, and symbols aid residents with orientation and way-finding. There’s also open access to a tranquil outdoor garden with walking paths where residents can garden, enjoy fresh air, or just relax in the shade.

CONTINUING CARE OPTIONSMemory Care

Stimulating programsHighland Springs’ unique programming model celebrates your loved one’s successes and promotes independence. Residents are encouraged to engage in daily activities and recreation that is meaningful to them, with support from their care associate.

• Your loved one determines how he or she will spend each day. Care associates are there to offer support and assistance. Planned and spontaneous programs are based on each resident’s preferences.• Use of adaptive devices is encouraged so

residents can enjoy maximum independence in their daily activities.

• Guided, self-directed, and structured programs are available to meet your loved one’s level of cognition. For complete details about our robust memory care programming, please ask your director of health care sales for our free handout.

16 Schedule your tour today. Call 972-656-3500 or visit HighlandSpringsCommunity.com.

CONTINUING CARE OPTIONSMemory Care

Resources for family membersWe understand that dealing with the challenges of memory care can take an emotional toll on the entire family. That’s why we employ a memory care manager who provides all types of caregiver support, from educational seminars and workshops to support groups and one-on-one consultation.

Quality health care right on campusResidents in the memory care neighborhood are supported 24 hours a day, 7 days a week, by their care associates and the charge nurse. Full-time

physicians and nurse practitioners who specialize in the health needs of older adults practice at our campus medical center and are available to provide prompt, personalized care.

Chronic disease managementWe strive to reduce the number of medications administered to residents by focusing on creating strong relationships between residents and their care associates. Using complementary therapies like music, massage, and engagement in meaningful activities can often reduce or mitigate the need for pharmaceuticals.

Long-Term Care


17

Creating a homelike environment can greatly assist with your loved one’s adjustment to long-term care. At Highland Springs, we encourage you to decorate your family member’s living space with photographs and personal keepsakes that are meaningful to them.


Long-Term Care

Total assistance from compassionate caregiversHighland Springs long-term care residents receive the attention and respect they deserve from our team of dedicated doctors, nurses, therapists, and specialists—all of whom work for Highland Springs. We provide total assistance with daily tasks like bathing, dressing, eating, using the bathroom, and mobility, as well as medication administration.

Our integrated health care model supports quality care, consistency, and attention to detail—and encourages communication between providers, caregivers, and nursing staff. This may help reduce unnecessary hospitalizations and promotes positivity and overall wellness.


“Here, I know the nurses, I know the aides, and it’s reassuring to know help is right down the hall.”

—Jane Kennedy, continuing care resident

Thoughtful medication managementThe nursing team takes a modern approach to medication management that seeks to lower medication use as appropriate for each individual resident and reduce the use of antipsychotics.

A comfortable, nurturing environmentOur long-term care bedrooms are private with full baths, a personal television, and cable TV. We create a setting where your loved one will experience comfort, peace, and compassion.

FINANCIAL CONSIDERATIONS

Great care at a great valueHighland Springs makes every effort to reduce the financial burden of your care. We do not take the expensive, “a la carte” approach. Instead, our service packages include essential features, such as:

• Private residence

• Basic cable television

• All meals plus snacks daily

• Personal laundry service

• Medical supplies

• Light housekeeping

• Medication management

A variety of service packages are available to meet the individual needs of each resident or guest. We will work with you to determine which care package is best for you.

A strong, stable communityHighland Springs has been North Dallas’ premier continuing care retirement community since

2006. Here are some facts that speak to our strength and stability:

Innovative growth

Since opening our doors in 2006, Highland Springs has a solid track record of thoughtful, responsible growth. We evolve our offerings and update our residences and buildings to ensure residents enjoy the highest quality of life. Our staff also receives extensive training on new methods and approaches to care that far exceeds industry requirements. As a result, we have higher than average occupancy in our continuing care and independent living neighborhoods.

Not-for-profit

We are a 501(c)(3) not-for-profit corporation and an affiliate of National Senior Campuses, Inc. (NSC). The focus of the boards of NSC and its affiliated communities is on pursuing their not-for-profit missions and on the people who call the NSC communities home.

19

CONTACT USHighland Springs offers three convenient ways to learn more about your available care options:

1. CALL US at 972-656-3500 Our director of health care sales will be

happy to discuss your needs and answer your specific questions.

2. VISIT US ONLINE at HighlandSpringsCommunity.com and click on the Living Options button to learn more details about our continuing care options.

3. SCHEDULE AN APPOINTMENT with the Highland Springs director of health care sales

During your visit, you can tour the continuing care neighborhood, meet friendly staff members, and hear about current availability.


7910 Frankford RoadDallas, TX 75252972-656-3500

Location: Highland Springs is conveniently located

in North Dallas, just south of the President George Bush Turnpike.

1175

9648

CONTINUING CAREHIGHLAND SPRINGS

7910 Frankford Road | Dallas, TX 75252 | 972-656-3500 | HighlandSpringsCommunity.com

Independent Living | Assisted Living | Memory Care Post-Acute Rehabilitation and Nursing Care | Outpatient Rehabilitation

Serving Plano and North Dallas

AL Facility ID:105429

HIGHLAND SPRINGS · Highland Springs is a private senior living community for adults age 62 or...

Documents

Transcript of HIGHLAND SPRINGS · Highland Springs is a private senior living community for adults age 62 or...