High Performance

Customer Companies

Simon Banks

Regional Sales Director, salesforce.com

/salesforceanz

@salesforce

#SalesforceCeBIT

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Presentations available from

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Alison Cairns Managing Director, Cloud

Australia and New Zealand

Accenture

Matt Payne Managing Director, Software-as-a-Service

Australia and New Zealand

Accenture

Accenture 101

Come see us at our booth!

• Global management consulting, technology services and outsourcing company

• Approximately 261,000 people serving clients in more than 120 countries.

• We collaborate with clients to help them become high-performance businesses and

governments.

• Accenture is salesforce.com’s #1 global alliance partner; ~1170 certified experts

Accenture Technology Vision 2013

“Every Business is a Digital Business”

Relationships at

Scale

Design for

Analytics

Data

Velocity

Seamless

Collaboration

Software-Defined

Networking

Active

Defense

Beyond

the Cloud

“… signal a broader transformation in

the role of technology and business

models required for success.”

“… the time is now for leaders to act…

understanding the power of new technologies

and having the foresight to adopt them.”

“… organisations are using these technologies to adapt to

a rapidly changing environment, transform relationships

with consumers, further differentiate themselves in the

marketplace, and expand global footprint”

Accenture slides

The value lies in how

you use the cloud

Beyond the Cloud

Construct for the

hybrid cloud

It’s time to put the

cloud to work

Accenture SaaS Business Solutions Suite

An iterative approach for delivering SaaS and Cloud technologies

Strategy & Planning

– Methods & Asset led

Agile Execution

– Scale & Industry Focus

Cloud Operations

– Iterative enhancement

SaaS Business Solutions Suite

Our Tailored Approach to Strategy

A clearly defined and comprehensive strategy is required to

identify the benefits that cloud and SaaS can deliver.

Driving Top Line and Bottom Line Outcomes

Initial strategy and ongoing governance is critical to success

Customer Strategy in action

Facing new customer dynamics Fast and wide adoption of consumer technology is deeply changing the way

customers interact.

Source: 2012 Global Consumer Pulse Research, Accenture

Rethinking the customer journey

Source: Accenture Analysis

The Traditional Funnel The Accenture Nonstop-Customer Experience Model

DYNAMIC

Paths are multi-directional at different speeds

ACCESSIBLE

Influence of

‘open’ content is

pervasive and

difficult to control

CONTINUOS

Evaluation, not

purchase, is

central; promise

vs. delivery

matters more

Expectation

Promise

Reality

Delivery

The journey is dynamic, accessible and continuous. A new model is needed

to capture changing behaviours.

High Performance Customer Companies

Performers follow convention. High performers break from it.

accenture.com/SaaS | accenture.com/Cloud

Beyond the Cloud

Proven Delivery

Strategic led

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