HICSS 2012 eHawaii.gov : eGovernment in Practice
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eHawaii.gov : eGovernment In Practice Presented By: Russell Castagnaro Hawaii Information Consortium, LLC
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Presentation for the eGov track of the Hawaii International Conference for Systems Science 2013 on implementing eGovernment in Hawaii
Transcript of HICSS 2012 eHawaii.gov : eGovernment in Practice
eHawaii.gov : eGovernment In Practice
Presented By:Russell Castagnaro
Hawaii Information Consortium, LLC
HIALOHA
Overview
Introduction History/ Background The Self Funded Model Services and Benefits Questions
Who Am I?
Russell Castagnaro, GM
Revised: 11/05/2010
General Manager eHawaii.gov President Hawaii Information Consortium, LLC
What is HIC?
Revised: 11/05/2010
• Hawaii Information Consortium, LLC• Subsidiary of NIC Inc (NASDAQ: eGov)• 26 employees, 37 partners• Over 90 public applications•100% Government Focus• Processed over $1B payments and 3M transactions last year
NIC Portal States
Revised: 11/05/2010
History: Timeline
1997
1999
2000
2003
2007
2008
2012
Hawaii Rated 49th
Legislation Enacted, RFP Issued
RFP Awarded
Hawaii Rated 3rd
New RFP
RFP Awarded
Steady Progress
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 20120
20
40
60
80
100
120
7
18
27 29 3035
42
48
60
66
78
95 97
Services Launched
What is eHawaii.gov?
Access Hawaii Committee
State, Federal and County Partners
Hawaii Information Consortium, LLC
Businesses
Citizens
Our Partners
County of HawaiiCounty of Maui*County of KauaiDepartment of Accounting and General ServicesDepartment of the Attorney General *Department of Budget and FinanceDepartment of Business, Economic Development & TourismDepartment of Commerce & Consumer Affairs
Business Registrations Division *Insurance DivisionProfessional Vocational LicensingRegistered Industry Complaints Office
Department of HealthDepartment of Human Resource DevelopmentDepartment of Labor and Industrial Relations
Department of Land and Natural ResourcesAquatic ResourcesBoating and Ocean RecreationForestry and WildlifeBureau of Conveyances
Department of Public SafetyDepartment of TaxationDepartment of TransportationEmployees Retirement SystemHawaii Criminal Justice Data CenterHawaii Teacher Standards Board *Internal Revenue ServiceOffice of the GovernorOffice of the Lieutenant GovernorState Procurement Office *The Hawaii Judiciary *
* Indicates award(s) won
What We Do
Whole Lifecycle Web Applications• eCommerce Applications ($$)• High-Value, Public Applications
Web Site Hosting (CMS)
Customer Service (web, phone, email)
Payment Processing (web & OTC)
Form Processing
Marketing/ Outreach
Russell Castagnaro, GM
How We Do It
• Typically no charge for development• A small transaction fee supports us • Free applications where appropriate
Self Funded Model
Time and Materials/ Maintenance
Hosting Fees
Conventional Development
Identify Need
RFP• Create• Review• Award
Development• Spec• Develop• Transition
Try It
?
eGovernment != Rocket Science
But it does require: Procured Services Project Management Expertise Hosting/ Maintenance Customer Service Marketing Constant Reinvention Cross Jurisdictional Integration
How We Do It
• Convenience/ Management Fees• Processing Fee
Portal Management Fees:
Payment Processing 2010
Note: HIC column includes direct costs such as credit card merchant, interchange, banking, software licensing and other fees.
DLNR20%
DCCA32%JUD
22%
DOH0%
AG3%
TAX17%
HTSB3%
DLIR1%
HAWAII1%
MAUI1%
Kauai0%
Transactional Revenue 2011
From long lines, to happy smiles…
Why it works
Avoided Costs
Paper Printing Mail/ Sorting/ Postage Data Entry Do Not Include
Technology-related costs
Includes data entry and staff labor costs.*Projected 2011 Filings Stats.
Avoided Costs
Includes data entry and staff labor costs.*Projected 2011 Filings Stats.
2006 2007 2008 2009 2010$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
$800,000
Judiciary Avoided Costs v. Time
Avoided Costs
*Includes data entry, paper, printing and mailing costs.
Almost
$4M
In 2
011!
Time Saved (For Free)
*Public (10m) Staff (4m)
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec0
20
40
60
80
100
120
140
160
Public Time Saved (Hrs)
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec0
10
20
30
40
50
60
MVR Staff Time Saved (Hrs)
2008
2009
2010
2011
Why it works
Why it works
Why it works
Why it works
Marketing Material
29
Major Successes
Portal Redesign
BOC Land Records System
Camping (State, Hawaii & Kauai)
eBench Warrants
Hawaii Compliance Express
Wedding/Civil Union Registry
Projects in Development
Statewide Crash Reports
Land Records Management System
Online Marriage System
Modernized Tax eFiling/ Enhancements
Boating AR System
Statewide ePermitting
County Services
County Payment Systems – Hawaii, Kauai and Maui
Data Sharing – all state agencies, counties, NGO’s and approved public entities
Online Document/ Data Ordering
One Stop DMV
Electronic Permitting (Camping, Special Use, Licensing)
Forms Processing (Basic Forms)
Website Development
Questions?
Russell Castagnaro – President/ General Manager
Hawaii Information Consortium, LLC
201 Merchant Street, Suite 1805
Honolulu, Hawaii 96813
(808) 695-4622
NIC INC (NASDAQ: EGOV)
http://egov.com
