James Spencer

Managing Director

• Established in 2004 in Salcombe by mother-and-son Directors

Deborah Carson and James Spencer

• Senior Management team now providing Project Management,

Property Management, Landscaping & Gardening, Home

Improvements & Maintenance, and Housekeeping incl. laundry

• Skilled field team of 34 permanent employees, 28 Partner

Specialists and 75 seasonal employees

• Bringing exceptional holiday homes and estates to the market

in South Devon, working with Helpful Holidays since 2006

Who are we and what do we do?

Elphinstone, Noss Mayo. Sleeps 12.

Management & services since 2011.

The Wood, South Sands, Salcombe. Sleeps 18.

Management & services since 2007.

Avocet, Bigbury-on-Sea. Sleeps 10.

Sister, neighbouring homes Tamarisk & Curlew (6 & 8).

Management & services since 2013.

Thanks to these people … amongst many

1. Preparing your exceptional home & garden

2. Knowing your home to every detail

3. Presenting your home for your guests

4. Taking care of your home; always with you in mind

Achieving your property aspirations

Preparing your exceptional home & garden

• Expert advice on how to achieve the goals you have of your

home e.g. letting targets, personal use, long-term goals

• Project Management to achieve your home and garden to

schedule and within budget e.g. The Watch House

• Established, skilled in-house team & Partner Specialist

network e.g. in-house landscaper, decorators, carpenters & our

good partner builders, plumbers & electricians

Project: Transform an uninhabitable occasional holiday home

in to a successful 4 star holiday let for paying guests and family

The Watch House, Salcombe

• Grade II Listed

• Located within a

Conservation Area

• Four story coastguard

cottage built on the harbour

wall with limited access

• Inherited by 6 families i.e.

all investors and

stakeholders

• Owners live abroad or in the

north of England; limited on-

site meetings

The Watch House, Salcombe

• Stakeholders i.e. conservation office, building control, architect,

structural engineer, surveyor, town council, contractors, etc.

• Extensive building works internal and external

• e.g. structural improvements and damp-proofing in

basement including new floor and walls

• New patio doors and 3rd story balcony over the estuary

• Complete electrical renovation

• New bathrooms, in-built storage, hard floors & carpets

• Redecorated throughout, internal and external

• Certification: Building Control, EICR, GSC, FRA & PAT

• Furnishings & soft furnishings following in May! (also professional

photos)

Basement: damp proofing > plastered & lighting

New 3rd floor balcony & patio doors

Knowing your home to every detail

• Experienced Property Manager dedicated to your home:

single-point-of-call, understands client goals, unscheduled

maintenance management, client’s on-site eyes&ears, etc.

• Established company processes honed over ten years: photo

property index, 24/7 access to manufacturer guides, ‘Know your

Home’ visits, employed Housekeeperx2 dedicated to each home

• Unique communication, incl. practical online access for clients

to review and make detailed requests

Presenting your home for your guests

• Assuring the cleanliness and functionality: LIII NVQ-qualified

Housekeepers (employed), In-house Laundry, Property

Management Check of facilities at every changeover

• Providing comfort & consideration in the finishing touches:

PM&HK Ownership slips & Feedback cards, a wall plaque with

24/7 numbers, nightlights/emergency torches, Welcome Folders

…

• Luxury hotel services: Meet & Greet incl. staging of the home,

Hampers of local produce, The White Company toiletries

Cont. Presenting your home for your guests

Taking care of your home; always with you in mind

• Accommodation Management: weekly/fortnightly management

reports to safeguard client insurance requirements, client SMS

‘Green Flag’ or ‘Red Flag’, Property Manager working with

Helpful Holidays to safeguard revenue and manage deposits

• Maintenance Management: pre-authorised budgets for

unplanned maintenance requirements, planning maintenance

schedules with the client, tendering facility to achieve best value

• Annual Financial & Property planning & reporting: standard

& tailored financial reports, annual and long-term maintenance

and budget planning for homes, estate financials incl.service fees

Thank you for listening