HFN Multimedia Services PARIS 2001 Dr. Frank Wanning Cross Conference NUANCE V-World San Diego May...
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Transcript of HFN Multimedia Services PARIS 2001 Dr. Frank Wanning Cross Conference NUANCE V-World San Diego May...
HFN Multimedia Services
PARIS 2001
Dr. Frank Wanning
Cross ConferenceCross Conference
NUANCE V-WorldNUANCE V-WorldSan Diego May 21-23, 2001San Diego May 21-23, 2001
HFN Multimedia Services2 von 16
PARIS 2001
Dr. Frank Wanning
Towers of Babel?Towers of Babel?
V-World 2001
• 1200 Participants
• 80 Enterprises
• 32 Nations
• 23 Languages
• More than 60 sessions San Diego Marriott and Marina
HFN Multimedia Services3 von 16
PARIS 2001
Dr. Frank Wanning
4 Tracks / 2 Forums4 Tracks / 2 Forums
Technical Track I
Technical Track II
BusinessTrack I
BusinessTrack II
Solutions Forum Partner Series
• NUANCE products
• Application robustness
• Voice XML
• VUI design
• Implementa-tion strategies
• Tuning methods
• Costumer benefit
• Revenue-generation opportunities
• ROI
• International Voice-enabled applications
• Case studies
Sizing, Selling and Evaluating ProjectsInfos from Integrators, Resellers, Providers
HFN Multimedia Services4 von 16
PARIS 2001
Dr. Frank Wanning
4 Tracks / 2 Forums4 Tracks / 2 Forums
Technical Track I
Technical Track II
BusinessTrack I
BusinessTrack II
Solutions Forum Partner Series
• NUANCE products
• Application robustness
• Voice XML
• VUI design
• Implementa-tion strategies
• Tuning methods
• Costumer benefit
• Revenue-generation opportunities
• ROI
• International Voice-enabled applications
• Case studies
Sizing, Selling and Evaluating ProjectsInfos from Integrators, Resellers, Providers
echnicaTrack I
HFN Multimedia Services5 von 16
PARIS 2001
Dr. Frank Wanning
Technical Track ITechnical Track I
Digit recognizing
Word spottingNLU - Static
GrammarNLU Dynamic-
GrammarNLU Statistic-
Grammar
History of ASR Grammars
Choice of new NUANCE Features
Hot WordsHot Words
Voice AuthenticationVoice Authentication Grammar GatesGrammar Gates
Single Word Correction
Single Word Correction
Dynamic Language Detection
Dynamic Language Detection
Speech ObjectsSpeech Objects
HFN Multimedia Services6 von 16
PARIS 2001
Dr. Frank Wanning
4 Tracks / 2 Forums4 Tracks / 2 Forums
Technical Track I
Technical Track II
BusinessTrack I
BusinessTrack II
Solutions Forum Partner Series
• NUANCE products
• Application robustness
• Voice XML
• VUI design
• Implementa-tion strategies
• Tuning methods
• Costumer benefit
• Revenue-generation opportunities
• ROI
• International Voice-enabled applications
• Case studies
Sizing, Selling and Evaluating ProjectsInfos from Integrators, Resellers, Providers
echnicaTrack II
HFN Multimedia Services7 von 16
PARIS 2001
Dr. Frank Wanning
Technical Track IITechnical Track II
1. Accuracy1. Accuracy
2. Efficiency & Clarity2. Efficiency & Clarity
3. Low Cognitive Load3. Low Cognitive Load
4. Naturalness4. Naturalness
5. Graceful Error Recovery
5. Graceful Error Recovery
Dialogue Design Persona
HFN Multimedia Services8 von 16
PARIS 2001
Dr. Frank Wanning
Technical Track IITechnical Track II
1. Accuracy1. Accuracy
2. Efficiency & Clarity2. Efficiency & Clarity
3. Low Cognitive Load3. Low Cognitive Load
4. Naturalness4. Naturalness
5. Graceful Error Recovery
5. Graceful Error Recovery
Dialogue Design Persona
HFN Multimedia Services9 von 16
PARIS 2001
Dr. Frank Wanning
4 Tracks / 2 Forums4 Tracks / 2 Forums
Technical Track I
Technical Track II
BusinessTrack I
BusinessTrack II
Solutions Forum Partner Series
• NUANCE products
• Application robustness
• Voice XML
• VUI design
• Implementa-tion strategies
• Tuning methods
• Costumer benefit
• Revenue-generation opportunities
• ROI
• International Voice-enabled applications
• Case studies
Sizing, Selling and Evaluating ProjectsInfos from Integrators, Resellers, Providers
usinesTrack I
HFN Multimedia Services10 von 16
PARIS 2001
Dr. Frank Wanning
Business Track IBusiness Track I
State of the Market
Voice recognition, text-to-speech are „ready for prime time“:
Voice portal business models
• Declining CPU costs
• 95% accuracy on 10.000 word vocabularies
• NUANCE SW license revenues doubling
• Monthly fees
• Advertising
- Audio spots and placements
• Commercial transaction fees
- Per call transferred
- Merchandising sales
• Hosting applications for enterprises
HFN Multimedia Services11 von 16
PARIS 2001
Dr. Frank Wanning
4 Tracks / 2 Forums4 Tracks / 2 Forums
Technical Track I
Technical Track II
BusinessTrack I
BusinessTrack II
Solutions Forum Partner Series
• NUANCE products
• Application robustness
• Voice XML
• VUI design
• Implementa-tion strategies
• Tuning methods
• Costumer benefit
• Revenue-generation opportunities
• ROI
• International Voice-enabled applications
• Case studies
Sizing, Selling and Evaluating ProjectsInfos from Integrators, Resellers, Providers
usinesTrack II
HFN Multimedia Services12 von 16
PARIS 2001
Dr. Frank Wanning
Business Track IIBusiness Track II
Operating Efficiencies
Business to Business (B2B)
Business to Employee (B2E)
Business to Customer (B2C)
Enabling mobile business processes
Improving mobile employee productivity
Fortifying costumer relationships
HFN Multimedia Services13 von 16
PARIS 2001
Dr. Frank Wanning
4 Tracks / 2 Forums4 Tracks / 2 Forums
Technical Track I
Technical Track II
BusinessTrack I
BusinessTrack II
Solutions Forum Partner Series
• NUANCE products
• Application robustness
• Voice XML
• VUI design
• Implementa-tion strategies
• Tuning methods
• Costumer benefit
• Revenue-generation opportunities
• ROI
• International Voice-enabled applications
• Case studies
Sizing, Selling and Evaluating ProjectsInfos from Integrators, Resellers, Providers
utions Fators, Resel
tner Serelling, Evalu
HFN Multimedia Services14 von 16
PARIS 2001
Dr. Frank Wanning
Solutions Forum & Partner SeriesSolutions Forum & Partner Series
1. Gathering Requirements
1. Gathering Requirements
2. Designing the System
2. Designing the System
3. Developing and Implementing
3. Developing and Implementing
4. Testing4. Testing
5. Tuning5. Tuning
Development Process
HFN Multimedia Services15 von 16
PARIS 2001
Dr. Frank Wanning
ConclusionsConclusions
• Enterprises become more and more aware of the importance of esthetic aspects of applications.
• Dialog Design as part of the development process is becoming more and more important.
• Telephonie and Internet will get closer. VoIP and Voice XML will speed up this evolution.
• The rapidly growing ASR Market is looking for standardization and modularization.
• US-american ASR Marketing strategies cannot be transferred to other countries.
HFN Multimedia Services16 von 16
PARIS 2001
Dr. Frank Wanning
Questions welcomeQuestions welcome
HFN Multimedia ServicesHFN Multimedia Services
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FaxFax +49 (0) 51 39 – 89 79 66+49 (0) 51 39 – 89 79 66
InternetInternet www.hfn-medien.dewww.hfn-medien.de
HFN Multimedia ServicesHFN Multimedia Services
Ehlbeek 8Ehlbeek 8
D-30938 BurgwedelD-30938 Burgwedel
FonFon +49 (0) 51 39 – 89 79 33+49 (0) 51 39 – 89 79 33
FaxFax +49 (0) 51 39 – 89 79 66+49 (0) 51 39 – 89 79 66
InternetInternet www.hfn-medien.dewww.hfn-medien.de