HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity...
Transcript of HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity...
![Page 1: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/1.jpg)
1
Nancy L. Combs, MA Denise White Perkins, MD, PhDDirector DirectorCommunity Health, Equity & Wellness Institute on Multicultural Health
Friday, October 28, 2011Michigan Minority Health Council, Lansing Michigan
HFHS Healthcare Equity Campaign
![Page 2: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/2.jpg)
OverviewWhat steps has the organization taken to increase awareness of and respond to social determinants of health as it cares for a culturally diverse patient population?How has Henry Ford Health System (HFHS) sought to improve the quality of health services offered to communities of color and to decrease healthcare disparities in their patient population?What strategies has HFHS taken to ensure culturally competent care is provided for minority patients?How has HFHS partnered with the community to address health and healthcare disparities?
![Page 3: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/3.jpg)
![Page 4: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/4.jpg)
4
3 Phases
Phase 1: Raise awareness about health and healthcare disparities as we move toward healthcare equityPhase 2: Implement tools to improve cross-cultural communication and collaboration; plan for review of quality metrics by race/ethnicityPhase 3: Integrate into System processes to ensure sustainability and accountability; develop process for continuous monitoring of quality metrics by race/ethnicity and for intervention
![Page 5: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/5.jpg)
5
Phase 1: Awareness-Raising
HFHS Manager’s Toolkits: Aug ‘09 & Mar ‘10 Articles in The MonitorVodcastsEmployee-only Facebook pagePresentations to system leadership groupsUnnatural Causes brown bag lunch sessionsUnnatural Causes on HFHS University3.25 CME/CEU Workshop (220 Ambassadors trained!)30 minute online course on HFHS University
![Page 6: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/6.jpg)
Unnatural Causes
Groundbreaking 4-hour PBS documentary initially broadcast March 2008Reframes the national debate over health as a medical detective story solving the mystery of health inequitiesDeeper exploration into the ways social conditions affect health outcomes
![Page 7: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/7.jpg)
Unnatural Causes
http://www.unnaturalcauses.org/video_clips_detail.php?res_id=80www.UnnaturalCauses.org
![Page 8: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/8.jpg)
Projected population growth by race, 2008 – 2050
0255075
100125150175200225
2008 2050
White
Hispanic
African American
Asian
AIAN
Pacific IslanderNum
ber
in m
illio
ns
US Census Bureau, released 8/14/2008
![Page 9: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/9.jpg)
CHANGING DEMOGRAPHICS: Michigan
Race/Ethnicity 1980 1990 2000 2005 % Change
White 85.8 84.2 80.2 80.0 -6.8
Black 13.0 14.0 14.2 14.0 7.7
American Indian
0.5 0.6 0.6 0.6 20.0
Asian/Pacific Islander
0.7 1.2 3.1 3.8 442.9
Multi-Racial N.A. N.A. 1.9 1.6 N.A.
Hispanic 1.7 2.2 3.3 3.8 123.5
Distribution of Michigan’s Population by Race/Ethnicity
![Page 10: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/10.jpg)
10
Race/Ethnicity Macomb Oakland Wayne
White 87.6 79.6 52.6
Black 6.6 11.9 40.8
American Indian 0.3 0.3 0.3
Asian/Pacific Islander 3.2 5.3 2.4
Multi-Racial 1.8 1.9 1.7
Hispanic N.A. 3.1 4.9
Distribution SE Michigan Population by Race/Ethnicity, 2006-2008
![Page 11: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/11.jpg)
Race by Zip Code
Source: Thomson Reuters Market Expert Database
% Non-white by Zip Code
76% to 99%51% to 75%26% to 50%11% to 25%3% to 10%
![Page 12: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/12.jpg)
Education* by Zip Code
* % with less than high school education. Source: Thomson Reuters Market Expert Database
![Page 13: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/13.jpg)
Median HH Income by Zip Code
Source: Thomson Reuters Market Expert Database
![Page 14: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/14.jpg)
Health Status by Zip Code
Source: Thomson Reuters Market Expert Database
![Page 15: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/15.jpg)
15
DefinitionsHealth disparity refers to differences in health outcome or statusHealthcare disparity refers to differences in the preventive, diagnostic, and treatment services offered to people with similar health conditionsHealthcare equity is providing care that does not vary in quality by personal characteristics such as ethnicity, gender, geographic location, and socioeconomic status
![Page 16: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/16.jpg)
Age-Adjusted Heart Disease Death Rates for Blacks and Whites, 1950-2000
Dea
th R
ates
per
100
,000
Pop
ulat
ion
100
200
300
400
500
600
700
1950 1960 1970 1980 1990 2000
YEAR
WhiteBlack
David Williams, PhD, MPH, Presentation to HFHS January 30, 2009
![Page 17: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/17.jpg)
Dea
th R
ates
per
100
,000
Pop
ulat
ion
100
150
200
250
300
1950 1960 1970 1980 1990 2000
YEAR
WhiteBlack
David Williams, PhD, MPH, Presentation to HFHS January 30, 2009
Age-Adjusted Cancer Death Rates for Blacks and Whites, 1950-2000
![Page 18: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/18.jpg)
10.3
27.532.9
36.3
12.5
21.2
38.7
34
8.3
22.326.627.4
7
19.624.2
26.6
0
5
1015
20
25
3035
40
45
HBP Diabetes Smoking Obesity
Black Males Black Females White Males White Females
Racial and Gender Disparities in Selected Risk Factors for Chronic Disease, Michigan, 2005
Source: Michigan Behavior Risk Factor Surveillance System
![Page 19: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/19.jpg)
Breast Cancer Incidence and Mortality by Race
32.9
113.2123.3
23.7
0
20
40
60
80
100
120
140
Incidence 2003 Mortality 2003
BlackWhite
Age
-adj
uste
d ra
te p
er 1
00,0
00*
Source: Vital Records & Health Data Development Section, Michigan Department of Community Health*Adjusted to 2000 US standard population.
![Page 20: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/20.jpg)
20
EvidenceReported significant variation in the rates of medical procedures by race, even when insurance status, income, age, and severity of conditions are comparable. This research indicates that U.S. racial and ethnic minorities are less likely to receive even routine medical procedures and experience a lower quality of health services.
![Page 21: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/21.jpg)
EvidenceFour key themes emerged in the 2010 NHDR:
Healthcare quality and access are suboptimal, especially for minority and low-income groupsQuality is improving; access and disparities are notSome disparities merit particular attentionProgress is uneven
![Page 22: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/22.jpg)
Emergency department (ED) visits in which patients left without being seen, by race (left) and payment source (right), 1997-1998, 1999-2000, 2001-2002, 2003-2004, and 2005-2006
Source: Centers for Disease Control and Prevention, National Center for Health Statistics, National Hospital Ambulatory Medical Care Survey, 1997-1998, 1999-2000, 2001-2002, 2003-2004, and 2005-2006.
![Page 23: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/23.jpg)
More Healthcare Disparities
African Americans are referred less than whites for cardiac catheterization & bypass graftingLatinos & African Americans receive less pain medication than whites for long bone fractures in the Emergency Department & for cancer pain on the floorsAfrican Americans with end-stage renal disease are referred less to the transplant list than whitesVarious healthcare disparities are present as well for certain Asian populations, American Indians and Alaska Natives, Arab Americans, and other communities of color
Institute of Medicine, Unequal Treatment, 2001
![Page 24: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/24.jpg)
24
Why do healthcare disparities exist?Health system variables
Complex health systems may be poorly adapted to and difficult to navigate for various cultural groups, especially for those with limited English speaking proficiency or for those with low literacy
Care process variablesIssues related to health providers such as unconscious bias & stereotyping and its impact on decision making; clinical uncertainty due to poor communication
Patient level variablesPatients’ mistrust, poor adherence to treatment and delays in seeking care
![Page 25: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/25.jpg)
25
Privilege and ResponsibilityPurpose:
Become more aware of your sources of privilege and power in everyday life and work environment Consider how you might leverage your privilege or power to reduce disparities or health inequities
Instructions:Circle each of the statements that is true for you
![Page 26: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/26.jpg)
26
Phase 2: Cultural CompetencyPilot an organizational cultural competency assessment with select departmentsReview current forms and patient education materials for reading level and make recommendations for improvementReview current interpretation & translation services and make recommendations for improvementConduct skills-based cultural competency training for clinicians & non-cliniciansIncorporate culture/language considerations into conflict and grievance reporting and resolution mechanismsWork with community partners on health equity issues
![Page 27: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/27.jpg)
Culturally Competent Health Care: A 3-Legged Stool
Culturally Competent Communication
Language Access
Health Literacy
![Page 28: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/28.jpg)
CULTURAL COMPETENCE CAN LEAD TO:
Increased patient satisfactionIncrease in patients’ healthcare-seeking behaviorMore successful patient communication and educationMore appropriate testing and screeningFewer diagnostic errorsAvoidance of drug complicationsGreater adherence to medical adviceExpanded choices and access to high-quality clinicians
… Reduced racial/ethnic healthcare disparities and improved quality of care
“The Provider’s Guide to Quality & Culture,” Management Sciences for Health, Electronic Resource Center
![Page 29: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/29.jpg)
BEYOND CULTURAL COMPETENCE
“Cultural humility incorporates a lifelong commitment to self-evaluation and self-critique,
to redressing the power imbalances in the patient-physician dynamic, and to developing
mutually beneficial and non-paternalistic clinical and advocacy partnerships with communities on
behalf of individuals and defined populations.”
Tervalon & Murray-Garcia, 1998
![Page 30: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/30.jpg)
SOCIAL AND CULTURAL BARRIERS TO HEALTHCAREACCESS
Racial and ethnic disparities in insurance coverage, even when adjusting for incomeDifferences in health practice and abilities to navigate the health systemFear (e.g. illegal immigrants)Mistrust (e.g. Tuskegee Syphilis Study)Language barriersLiteracy barriers
![Page 31: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/31.jpg)
Language Access ServicesIn 2012 Joint Commission requires that:
“The hospital identifies the patient’s oral and written communication needs, including the patient’s preferred language for discussing health care.”“The hospital communicates with the patient during the provision of care, treatment, and services in a manner that meets the patient’s oral and written communication needs.”“Qualifications for language interpreters and translators may be met through language proficiency assessment, education, training, and experience”
Surveyors from TJC’s last visit mentioned that we need to have more consent forms translated into high-need languages
![Page 32: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/32.jpg)
Language Resources at HFHS
Pacific Interpreters provides telephonic interpretation and translation services
Call 1-800-264-1552Access Code for Ambulatory: 4841
Voices for Health (preferred) and Brombergprovide in-person interpretation services
Policy for use being drafted
![Page 33: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/33.jpg)
Further Learning“Unnatural Causes: Stating the Problem & Finding Solutions”
3.25 CME credits; 3.0 CEU for social workers“Moving Along the Cultural Competence Continuum” (for clinicians)
3.5 CME credits Register for the above at: www.henryford.com/cmeevents (2012 dates TBD)
“Uprooting –isms: Creating a Culturally Competent Organization”December 2nd, 8:30 a.m. – 12 noon, OFP 5C00
Register for the above at HFHS University
HFHS University online courses on healthcare equityHealthcare Equity 101: Social Determinants of HealthCultural Competence: Background and BenefitsCultural Competence: Providing Culturally Competent CareWatch Unnatural Causes in its entirety (4 hours)Watch Crossing Cultures in its entirety (13 minutes)
Website: http://henry.hfhs.org/healthcareequitycampaign
![Page 34: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/34.jpg)
34
Phase 3: Sustainability
Integrate changes into System processes to ensure sustainability and accountability; develop process for continuous monitoring of quality metrics by race/ ethnicity/ language
![Page 35: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/35.jpg)
35
Common themes:Provision of quality language & translation servicesAddressing literacy/communication needsCultural competency trainingCollection of race/ethnicity/primary language dataUsing data to measure disparities and address them when they are identified
New Regulatory Requirements
![Page 36: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/36.jpg)
Community: Focus Groups
Conducted in partnership with Michigan Roundtable for Diversity & InclusionOrganizations participating in focus groups:
American Indian Health and Family ServicesNative American
APIA VoteAsian and Asian Pacific Islander
Community Health and Social ServicesLatino
Arab Community Center for Economic and Social ServicesArab American
Metropolitan Organizing Strategy Enabling StrengthAfrican American
![Page 37: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/37.jpg)
Access to Care
United Way 211CHASS Clinic Southwest and MidtownCabrini ClinicPrescription Assistance ProgramCommunity based disease managementCharity care
![Page 38: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/38.jpg)
Other Community Based Projects
Brightmoor and Matrix Community Health Resource CentersFaith Community NursingInterfaith Health and Hope Coalition Circles of CareCommunity based screenings
![Page 39: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/39.jpg)
39
Remember
“Of all the forms of inequity, injustice in health care is the most shocking and inhumane.”
- Rev. Martin Luther King, Jr.
![Page 40: HFHS Healthcare Equity Campaign › Documents › Michigan_Minority...HFHS Healthcare Equity Campaign. ... “The Provider ’s Guide to Quality & Culture,” Management Sciences for](https://reader034.fdocuments.in/reader034/viewer/2022042405/5f1e70ee58448e0fbd47b67c/html5/thumbnails/40.jpg)
Questions?