Hertfordshire Care Services Directory 2015

HertfordshireCare Services Directory

www.carechoices.co.uk

> Home support > Specialist care > Care homes > Useful contacts

2015/16

The independent guide to choosing and paying for care

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3Visit www.carechoices.co.uk for further assistance with your search for care

ContentsIntroduction 4

How to use this Directory

Hertfordshire Care Providers Association 5

‘Sharing best practice in care’

Where do I start? 6

First steps and assessments

Helping you to stay independent 7

Local services, information and support

Making life easier in the home 11

Solutions, equipment and aids

Services for carers 17

Assessment, benefits and guidance

Care in your own home 19

How it can help

Living with dementia 20

Family support, respite and services

Paying for care in your home 25

Understanding your options

Home care providers 26

A comprehensive list of local agencies

Housing with care 31

The different models available

Specialist services 32

Disability care, end of life care and advocacy

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions.

Care homes 37

Types of homes and activities explained

Dementia in care homes 41

Best practice care and support

Paying for residential care 43

Understanding the system

Important information 45

Further help and information

Residential care in Hertfordshire 50

Comprehensive listings by region

Useful local contacts 71

Useful national contacts 72

Index 73

Essential checklists

Home care agency 23 Care homes 39 Residential dementia care 42

Alternative formats This Directory is available electronically at www.carechoices.co.uk where there is a Browsealoud option for those requiring the information in spoken word.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Introduction

Support or care to remain living in your own home may be the option that best suits your circumstances. Things you can do to make life easier at home, what is available and how you can access it are explained starting on page 9. A list of local home care providers begins on page 26.

Useful checklists featuring questions to ask providers are also included in this edition. The home care checklist is on page 23, another addressing care homes is on page 39, while one covering residential dementia care is on page 42.

Comprehensive lists of care homes and care homes with nursing in Hertfordshire start on page 50.

There is also important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starting on page 45.

Welcome to this edition of the independent Hertfordshire Care Services Directory, which contains information for adults looking for care or support within the county, whether they are paying for it themselves or receiving support from the council.

Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing with care scheme, or within a care home or care home with nursing.

Your first step to accessing services is to arrange an assessment with the Health and Community Services department of Hertfordshire County Council to establish your specific needs. This is free, irrespective of your income and available to all. More details are provided on page 6. The assessment will determine whether you are eligible for financial support via a Personal Budget, which allows you to buy in your own support and take control of your situation. Often called personalisation, this model of social care puts you at the centre of the process. It is

discussed on page 6.

Alternatively, your circumstances may mean you are classed as a self-funder, with the means to pay for your care. This is discussed on page 25 for those paying for care at home and 43 for those paying for residential care. You will find information on any benefits available to you on page 25.

Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077.

Whatever your care needs, this Directory, the helpline and website will be able to point you in the best direction, however you would like care information presented.

As Publisher of this Directory,

Care Choices’ website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers across the country that meet your requirements. Your search can then be saved and emailed to others.

You can also view an electronic version of this

Publications


Hertfordshire Care Providers Association understanding with the local authority over four years ago and our relationship has gone from strength to strength, enabling Health and Community Services to talk to member organisations through HCPA and enabling us to act as a ‘voice’ for care providers on important issues.

HCPA also acts as a hub for funding in the county, ensuring that there is a fully trained workforce offering the best of care with the most up-to-date practices, and celebrates excellence in care by hosting the annual Hertfordshire Care Awards.

We are happy to engage with any new care provider or member of the public and will be delighted to offer you support.

We look forward to hearing from you on 01707 536020 or on [email protected]

HCPA, Attimore Barn, Welwyn Garden City, Hertfordshire AL7 2AD

We are pleased to be associated with this publication produced by the publisher, Care Choices.

Through our close relationship with Health and Community Services, we are able to act as a voice for care providers on important issues concerning care in the county.

We hope you find this Directory useful in your search for appropriate care in Hertfordshire.

Hertfordshire Care Providers Association (HCPA) is a membership body open to all independent providers of social care (private, not-for-profit and charitable organisations) delivering care to people in their own homes, in a residential, supported or a nursing setting within Hertfordshire.

We are extremely proud of our mission statement: ‘Sharing best practice in care through partnership’ because we have used partnership working to ensure that Hertfordshire is one of the best counties in which to find excellent care for vulnerable people.

Membership of HCPA is considered a sign of a progressive organisation, committed to delivering the highest standards of care and keen to play an active part in the county’s wider social care community. HCPA believes in personalisation as the way forward with care and we actively encourage membership for anyone receiving direct payments or those working with them; we can offer information, advice, guidance and funding for a number of initiatives.

HCPA has excellent partnership links to the local authority, the NHS and its Clinical Commissioning Groups and attends regular strategic and liaison meetings with Health and Community Services at the local authority to discuss and review contracts, procedures and other issues, as well as working on a variety of initiatives aimed both at tackling immediate issues facing vulnerable people and designing better ways of working for the future.

The Association set up a memorandum of


Where do I start? obliged to provide this to you, regardless of whether you access their services. The assessment (which is free) will consider:

• how you can best be supported to live as independently as possible;

• your home and how you are coping in it;

• your emotional wellbeing;

• your diet;

• any health and medical treatments you need; and

• your financial status and any benefits you may be claiming.

You will need to contact the Health and Community Services department, which is responsible for this process. Call 0300 123 4042.

Once Health and Community Services has an understanding of your care and financial needs, the next stage is to determine what services you may be eligible for and who will pay for them.

Information on paying for care can be found on page 25 if you are receiving home care and page 43 if you are moving into a care home. If you have been admitted to hospital and you might need care on discharge you may be referred to the discharge team for an assessment, which will take place on the ward. The team is made up of social workers, carers’ officers, mental health workers and housing officers.

Whatever services you need on discharge, Health and Community Services will work with you, your family and carers to either restart services already in place prior to admission or to provide the appropriate services.

Sometimes interim care packages are set up to facilitate your discharge and you will be reassessed by a community social worker within four to six weeks.

The way councils provide services to eligible adults and their carers is called personalisation. This term is used to describe a number of ways in which eligible adults can receive a mixture of local authority and government money in order to pay for the care services they need without direct council involvement.

If you approach the council for support with your care needs, your needs and finances will be assessed by social workers (see below for information on assessments), who can also involve and consider the needs of carers. If you are eligible for support from the council, you may be given a Personal Budget.

A Personal Budget is the amount of money that the council allocates to eligible people to help fund their care and support. The amount you receive will depend on your eligible needs. The money should be spent in line with a support plan that has been agreed by both you and the council and can be either a full or a partial contribution to such costs. You may also choose to pay for additional support on top of the budget. Any eventual contractual agreement for services is between you and your care provider, not the council.

A Personal Budget may be taken by an eligible person:

• in the form of a direct (cash) payment, held directly by you or, where you lack capacity, by a ‘suitable person’;

• by way of an account held and managed by the council in line with your wishes, or as an account placed with a third party (provider) and accessed by you in direct negotiation with the provider; or

• as a mixture of the above.

Personal Budgets cannot currently be used to pay

for residential care.

Your assessment

You have a legal right to an assessment of your care needs and finances. Councils are statutorily

Assessments from hospital


Helping you to stay independent

• benefits advice and debt counselling; and

• help in a crisis with exceptional and unexpected pressures.

How to get in touch Tel: 0300 123 4044 (local call rate) Email: [email protected] Web: www.hertsdirect.org/hertshelp

Case Study

A client called HertsHelp as she was concerned about her two elderly in-laws, both in their 80s, who provide care for their cousin, Frances.

Frances lives alone and needs to be given medication regularly and the client felt that her in-laws were struggling to cope. The client wasn’t aware of any support that either the elderly couple or Frances were getting from social services and also felt that all of them required greater financial support.

The client was advised:

• how to apply for direct payments and get support from Health and Community Services;

• about the support Carers in Hertfordshire could offer her in-laws regarding their rights and benefits that might be available to them as Frances’ carers;

• of local voluntary services, that could provide support around the home and with befriending schemes; and

• that an advocacy service was available to provide support with communicating with services.

In a follow-up call, the client confirmed she had contacted Health and Community Services and that Frances was in the process of being assessed to see what support was available. A local charity had also been contacted and arranged help around the home for the couple.

Hertfordshire County Council knows that you value your independence and wants to help you stay in your own home and give you choices about any care and support you receive.

The website www.hertsdirect.org/adults has lots of information about all council services and contact details. You can apply for a blue badge, meals on wheels or find information on hundreds of local community groups in the directory. There’s information on staying healthy too.

HertsHelp

Do you want to be more active, or need advice on benefits or debt? Can the council support you to stay safe and independent at home? Give HertsHelp a call today. Tel: 0300 123 4044.

HertsHelp are free, independent services available to everyone who lives in Hertfordshire.

HertsHelp can help you get out and about, live independently, understand your rights and entitlements or to volunteer in your local community. The team will listen and support you to find the help you need and can put you in touch with organisations that can help. Some organisations may charge for their services but will let you know at the start. Whether you are a carer who needs some support or a professional trying to find the right care solution for a client, HertsHelp can help you.

Here are just some of the issues that people have asked HertsHelp about:

• help to find local clubs and activities;

• paying for care and if you qualify for support;


workers to have a ‘primary health need’ and are likely to have complex medical needs and substantial or intense ongoing care needs.

Personal health budgets

A personal health budget is an amount of money to support a person’s identified health needs, planned and agreed between the person and their local NHS team. The aim is to enable people with long-term conditions and disabilities to have greater choice, flexibility and control over the healthcare and support they receive.

Intermediate care

This aims to give recovery and rehabilitation support to help people regain their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital.

Intermediate care can be provided in your own home or in a care home, depending on local policy and your specific needs. It can be provided by care staff, occupational therapy and physiotherapy, with additional support provided by the local GP surgery, social workers and community nurses. This combined resource helps people to regain their independence and feel confident in their ability to manage for themselves with any necessary additional support.

Intermediate care, including any care home fees where relevant, is provided by the NHS and is free. It is usually limited to a maximum of six weeks. If, after this, you have ongoing care or support needs, the council will conduct an assessment and may help you to arrange any services you might need.

Coming out of hospital

Age UK Hertfordshire offers a hospital discharge support service which provides practical and emotional support.

Does someone rely on you?

You are a carer if you provide help and support, unpaid, to a family member, friend or neighbour who would otherwise not be able to manage. You may need support for yourself to manage your role as a carer and it is important you also look after your own health and wellbeing. There is a range of services and organisations that can help.

The council wants to support all carers even if they are only doing an hour or two a week. It knows that they could be making all the difference to the person they are helping. That’s why it wants to make sure all carers get the information and advice they need.

For more information go to www.hertsdirect.org/carers or see page 17.

NHS Continuing Healthcare

NHS Continuing Healthcare is a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in a person’s own home.

People eligible for NHS Continuing Healthcare will have been assessed by health and social care


For more information, call your local co-ordinator:

Broxbourne, East Herts and Welwyn Hatfield Tel: 01707 386076 Monday to Friday and 01438 285300 Saturday to Sunday

North Herts and Stevenage Tel: 01707 386076 Monday to Friday and 01438 285300 Saturday to Sunday

St Albans and District Tel: 01727 850 811

Watford, Three Rivers and Hertsmere Tel: 01923 436649

Royal Voluntary Service (RVS) Hertfordshire can arrange transport and offers:

• a door-to-door service which can be cheaper and more convenient than a taxi; and

• lifts in a mix of their health shuttles and volunteers’ vehicles.

For more information call 01992 552069, Monday to Friday, 9am to 2pm

Day care centres

Many people can feel lonely or isolated without an opportunity to fill their days with meaningful activities. Research has shown that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities.

Day care centres give people the chance to have a change to their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety around the county, catering for older people, people with mental health conditions, learning disabilities and dementia.

Transport to and from centres can be arranged through Health and Community Services, RVS or Age UK. Centres can be as important for carers as those attending as they allow for a regular break from caring. Attendance may be free, although transport and meals must usually be paid for.

To find out more about what is available locally, visit www.hertsdirect.org and search for ‘day centres’.

Meals on wheels

If you are eligible, Hertfordshire County Council can provide meals delivered to your home. Referrals for meals on wheels are made through the Customer Services Centre on 0300 123 4042.

Meals are provided by Hertfordshire Independent Living Service (formerly Hertfordshire Community Meals), a not-for-profit social enterprise. The standard menu includes a choice of five main courses per day and a selection of hot and cold desserts. A wide range of specialist meals for clients who would like Kosher, Halal, vegetarian, Asian or Caribbean/West Indian food is also available.

For further details go to www.hertscommunitymeals.co.uk or contact your nearest office:

Hemel Hempstead: 01442 243352 Letchworth: 01462 678423 St. Albans: 01727 847264 Ware: 01920 333030

A number of commercial companies can also provide this service. Go to www.hertsdirect.org and search for ‘meals on wheels’.


Adapting your home

To remain in your own home for as long as you would like you should ensure that it is safe, secure and warm. Some forward planning to ensure that the garden doesn’t become a burden is also sensible. If you are not planning to move, think about adaptations that would make life easier now and later on.

Home Improvement Agencies (HIAs)

HIAs are local not-for-profit organisations funded and supported by local and central government. They pride themselves in working professionally and sensitively with older and disabled homeowners, providing advice, support and assistance to help them repair, improve, maintain or adapt their homes to meet their changing needs.

Most HIAs provide three main services:

• information and advice on repairs or adaptations you may be considering. This

usually entails a visit to your home and is often free;

• a handyperson service for small jobs and repairs. Typically the HIA will employ its own handypersons, and charge you an hourly rate for their services; and

• a home adaptations service for more major works. The HIA will work with you to specify the adaptations needed, and they will normally offer to get estimates from one or more of their regular contractors. Subject to your acceptance, the HIA will then offer to manage the works contract for you for an agreed fee.

HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an independent financial adviser.

For further information and contact details visit www.housingcare.org

• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers

• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.


BYRON

Chair raisers

Plug with handle

Easi-reach

Making life easier in the home

In the living room

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

• Block of foam in chair base• Buy ready-made chair raisers if your

chair is too low• Buy a new chair – get professional

help to make sure the height is right• Take regular, gentle exercise

• Buy an electric riser chair

OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

• Move any furniture out of the way• Install/purchase a fan• Purchase a gadget to open/close window

• Remove the window opener• Install environmental controls or

air-conditioning• Install new windows

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

• Change the switches• Fit a timer switch• Purchase a standalone heater

• Move the heating controls• Install new or additional heating system

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

• Install a light switch toggle• Purchase a socket extension• Purchase handi-plugs

• Move the light switches• Replace the light switches• Install environmental controls

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

• Replace the fire with a heater• Apply for the winter fuel payment• Use a trolley to safely transport the fuel

• Get a grant to insulate your house• Change to a cheaper heating system• Change to an easier-to-use heating system

WATCHING TV Hearing the sound of the TV

• Use subtitles• Purchase wireless headphones

• Request an assessment for a hearing aid• Install a room loop


In the bedroom

M T W T F S S

Pillow raisers

Bed raisers

Pill dispenser

Easy grip scissors

n Health and Community Services: 0300 123 4042


GETTING IN AND OUT OF BED Standing up from sitting on the bed

• Learn new techniques for moving safely• Purchase a leg lifter • Raise the bed• Fit grab rails

• Use a transfer board• Install a hospital bed• Buy an electric adjustable bed• Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING OR ROLLING OVERBed is too soft Bedding is too heavy Nothing to lean on

• Change bedding• Learn new techniques for moving safely• Purchase a pillow raiser• Change the mattress

• Buy a bed cradle/bed ladder• Use a bed lever• Buy a specialised mattress• Install a drop-down rail• Install an over-bed pole

KEEPING WARM IN BEDChecking the safety of your electric blanket

• Buy a heavier duvet• Buy thermal clothing• Contact an electrician about any electrical

blanket safety concerns

GETTING DRESSEDDifficult to reach all of your body

• Learn new techniques for dressing• Buy simple gadgets: long-handled shoe

horn; elastic shoe laces; dressing stick; button hook; stocking aids

• Contact n (see key below) regarding an assessment of needs

• Consider home support

CUTTING YOUR NAILSCan’t reach your feet Hard to hold scissors

• Buy easy grip scissors • See a podiatrist

TAKING YOUR TABLETSOpening bottles Remembering to take tablets

• Ask your pharmacist for an easy to open bottle

• Keep a note when you have taken a tablet

• Get a pill dispenser with days and times on• Get an automatic pill dispenser• Ask someone to prompt you

READING THE TIMESeeing the clock to tell the time

• Buy a clock with larger numbers • Buy a clock that ‘speaks’


In the kitchen

Perching stool

Teapot tipper

Pan handle holder

Chopping board with spikes

Large handled cutlery


Liquid level indicator


REACHING CUPBOARDS Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

• Re-arrange things in cupboards/on surfaces

• Buy an Easi-Reacher or Handi-Reacher

• Alter the spring in the door closers • Lower or raise the cupboards

USING TAPS AND SWITCHES Taps or switches are too awkward Can’t reach taps or switches

• Fit tap turners• Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

• Sit at a table• Consider kitchen gadgets including:

knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface • Make space under the work surface for

your knees when sitting

MOVING AROUND THE KITCHEN Not enough space

• Re-organise the furniture • Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

• Use large handled cutlery• Use a non-slip mat• Use a lightweight insulated cup• Use a cup with two handles • Contact n (see key below) regarding an

assessment of needs

• Buy a trolley • Consider home support for meal times

LAUNDRY AND IRONING Washing machine is too high or too low Putting up ironing board

• Install a wall-fixed ironing board • Raise/lower the washing machine • Change the washing machine or iron

Grab rail

Long-handled sponges

Shower board

Raised toilet seat

Toilet seat and support frame

Tap turners

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS

WASHING HANDS, FACE AND BODYTurning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

• Install tap turners• Purchase a long-handled sponge• Purchase a flannel strap • Contact n (see key below) regarding an

assessment of needs

• Install lever taps or new taps• Purchase a stool• Raise or lower basin• Consider home support

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

• Have a strip wash• Purchase a non-slip mat for the bath• Install tap turners• Buy a long-handled sponge• Use a half-step• Install grab rails• Use a bath board or bath seat

• Install lever taps or new taps• Install a bath lift• Use a mobile hoist• Use a ceiling track hoist• Replace the bath with a shower• Convert the bathroom to a wet room • Consider home support

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

• Heat the bathroom safely• Use a non-slip mat• Purchase a towelling gown

• Change the floor covering• Purchase a hot air body dryer

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

• Install a raised toilet seat• Use a combined toilet seat and

support frame• Install a flush lever extension• Contact n (see key below) for a

needs assessment

• Review mobility equipment used• Adaptation to bathroom• Consider home support

CLEANING TEETH Gripping the toothbrush Standing at the basin

• Purchase a toothbrush gripper• Purchase an electric toothbrush• Use a stool

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

• Have a strip wash• Use non-slip mats• Purchase a half-step• Contact n (see key below) for a needs

assessment

• Use a shower board• Use a shower chair or stool• Replace shower controls• Consider home support

COMPLEX SOLUTIONS


In the bathroom



Special equipment

There is a range of equipment available to make life easier and to improve safety and independence in the home, such as stair rails, raised toilet seats, shower stools etc. If you would like more information please contact Health and Community Services or HertsHelp, or go to www.hertsdirect.org

Health and Community Services works closely with voluntary organisations such as Hertfordshire Hearing and Advisory Service, Hertfordshire Society for the Blind and Hertfordshire Action on Disability (HAD). These organisations can also give advice and information about equipment and may offer help with ordering equipment or run a hire or loan scheme.

Hertfordshire Action on Disability (HAD) HAD has a permanent display of specialist equipment that you can try. It also runs a wheelchair accessible transport service. HAD is open Monday to Thursday 9am-5pm, Friday 9am-4.30pm and Saturday 10am-2pm.

Woodside Centre, The Commons, Welwyn Garden City AL7 4DD Tel: 01707 324581 Web: www.hadnet.org.uk

Hertfordshire Hearing Advisory Service (HHAS) An independent charity helping people with hearing loss across Hertfordshire and Bedfordshire.

Woodside Centre, The Commons, Welwyn Garden City AL7 4SE Tel: 01707 324582 Textphone: 01707 375486 Email: [email protected] Web: www.hhas.org.uk

Hertfordshire Society for the Blind Charity providing services and information to blind and partially sighted people throughout Hertfordshire.

Woodside Centre, The Commons, Welwyn Garden City AL7 4SE Sight-Line: 01707 324680 Email: [email protected] Web: www.hertsblind.com

Local suppliers

Alphamarque Shop 1, Highfield Park, Russet Drive, St Albans, Hertfordshire AL4 0AZ Telephone: 01727 837836 Email: [email protected] Web: www.alphamarque.com Open: Mon-Fri 9am-5pm, Sat 10am-5pm

Auto Mobility Concepts Ltd Unit 2, Maxted Corner, Eaton Road, Hemel Hempstead HP2 7RA Tel: 01442 270202 Web: www.automobilityconcepts.com Open: Mon-Fri 9am-5.30pm

Showrooms 146 Marlowes, Hemel Hempstead, HP1 1EZ Tel: 01442 231072 172 High Street, Watford WD17 2EG Tel: 01923 804142

Better Mobility 12 Henry Wells Square, Grove Hill, Hemel Hempstead HP2 6BJ Tel: 01442 768797 Email: [email protected] Web: www.bettermobility.co.uk Open: Mon-Fri 9am-5pm, Sat 9am-3pm

Cane and Able Healthcare Hitchin Ltd 92 Bancroft, Hitchin SG5 1NQ Tel: 01462 454521 Email: [email protected] Web: www.caneandable.co.uk Open: Mon-Fri 9am-5pm, Sat 9am-1pm

Carvercare & Mobility 2 The Gallery, The Mall Luton LU1 2TW Tel: 01582 487878

where trained operators will contact the individual through their Lifeline home unit. They will take the most appropriate action, such as contacting a nominated responder, family member, carer, neighbour, doctor or the emergency services.

Telecare can allow users to regain confidence in their homes and remain independent. Relatives and carers are also reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission.

The Hertfordshire Telecare Service is a 24-hour service that provides and monitors a range of equipment and sensors that can be either worn or kept at home to help you stay independent. The Hertfordshire Telecare Service response centre is open 24-hours a day, all year round.

If you are eligible for support from Health and Community Services and it is agreed that Telecare is the best option for you, an engineer will arrange a time to come and install the equipment. They will show you how the equipment works and how to use it. They will also carry out an environmental assessment in your home to see whether any additional items are required.

There is no charge for equipment or installation if you qualify for support from Health and Community Services. If you have any questions about the Hertfordshire Telecare Service, please contact Health and Community Services on 0300 123 4042.


Email: [email protected] Web: www.carvercare.co.uk Open: Mon-Fri 9.30am-5.15pm, Sat 9.30am-4.30pm

1st Call Mobility Baros House, Elizabeth Way, Harlow CM19 5AR Tel: 01279 425648 Email: [email protected] Web: www.1stcallmobility.co.uk

Electronic aids for hire

The Disabled Living Foundation (DLF) This is a national charity providing impartial advice, information and training on independent living.

Simple electronic aids can be borrowed for free for up to two weeks. These include: gadgets which remind you of things you need to do; safety alarms and sensors; magnifiers and telephones with big buttons. A small deposit is required.

DLF factsheets provide general advice on topics such as features to look for when choosing a wide range of items of daily living equipment. These can be viewed and downloaded from the website at www.dlf.org.uk

Helpline: 0300 999 0004

AskSARA Part of the DLF, AskSARA is an easy-to-use, award-winning online self-help guide that is particularly useful if you are not sure what practical items might help you.

Web: www.asksara.dlf.org.uk

Telecare

Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, when activated, will connect to a response centre


Services for carers

Who is a carer?

Carers regularly look after, help or support someone who wouldn’t be able to manage everyday life without their help. A carer doesn’t have to be living with the person they care for, and the help they give doesn’t have to be physical. The carer may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone who:

• is an older person (over 60);

• is living with dementia;

• has a physical disability, learning disability or mental health condition;

• has sight, hearing or communication difficulties;

• has a long-term health condition; or

• misuses drugs or alcohol.

Carers may be helping with:

• personal care, such as washing and dressing;

• going to the toilet, or dealing with incontinence;

• eating or taking medicines;

• getting about at home or outside;

• practical help at home, keeping someone company; or

• emotional support or communicating.

Having a carer’s assessment

Anyone who provides, or intends to provide, regular unpaid support to someone who could not manage without their support has a right to have their own needs assessed, even if the person they care for has refused support services or an assessment of their own needs.

A carer’s assessment is an opportunity for people to tell the council what they need as a carer, and to find out what support might be available. The assessment is an essential first step for carers to get the support they may need. It looks at:

• the care the carer provides and how their caring responsibilities affect their life;

• any support they are getting now and what else would help; and

• what they would like their support to achieve.

The assessment can also give lots of information about other services that might help, and other ideas for support. The carer’s assessment will show if the carer qualifies for support services from Health and Community Services.

Carers’ Personal Budgets The carer’s Personal Budget is a single payment that can be used towards the cost of something specific that will support carers in their caring role. For example, it could be used for leisure activities, education or training, or just to take a short break from caring.

When Health and Community Services considers a carer’s Personal Budget, they give priority to situations where there is a significant risk of the carer not being able to continue to provide care if they do not get some support. The amount a carer could get depends on their needs identified by their carer’s assessment. The money is not taxed and it will not affect any benefits.

Respite at home

The home-based respite service gives carers a break from their caring responsibilities.

A care worker will look after the person being cared for, so the carer can have some time to themselves. The breaks could be regular or just when needed.

Respite at home is considered to be a service for the person being cared for. If they have a Personal Budget for their own needs (see page 6) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service.

Benefits

If you care for someone for at least 35 hours a week (and you are over 16) you may be entitled to Carer’s Allowance. This can be payable if


the person you care for is receiving Attendance Allowance, Disability Living Allowance, Personal Independence Payment or Constant Attendance Allowance (paid with Industrial Injuries Disablement Benefit or a War Pension). The Carer’s Allowance rate for 2015/16 is £62.10 a week. This figure may change over the life of this Directory.

Carers cannot claim this benefit if they are in full-time education or employment, and it can affect other benefits or their pension.

Carers over 65 may qualify for Carer’s Premium. This can entitle carers to an increased amount of income-related benefits (such as Pension Credit, Council Tax Benefit and Housing Benefit).

Carer’s Credit is a National Insurance credit which will let carers build up qualifying years for the basic State Pension and additional State Pension. This means that there will be no gaps in the carer’s National Insurance record if they have to take on caring responsibilities.

A person may be able to get Carer’s Credit if they:

• provide care for one or more disabled person(s) for a total of 20 hours or more each week; and

• are not already getting Carer’s Allowance.

There are a number of local voluntary organisations providing information, advice and support to carers.

Useful organisations

Carers in Hertfordshire Carers in Hertfordshire aims to help carers take better care of themselves through breaks, leisure and learning opportunities and by ensuring they focus on their own health and wellbeing. It gives support and information to unpaid family and friends who look after someone. It provides the space for carers to discuss practical and emotional concerns around caring and opportunities to share experiences with others.

Tel: 01992 586969 Email: [email protected] Web: www.carersinherts.org.uk

Crossroads Care Crossroads Care aims to improve the lives of carers by giving them a break from their caring responsibilities and provide a reliable, tailored service for each carer and the person they care for.

• Crossroads Care Hertfordshire North Tel: 01462 455578 (9am-5pm) • Crossroads Care Hertfordshire South Tel: 0208 905 1158 (9.30am-5.30pm)

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

WHAT ARE THE CARE OPTIONS?HOW WILL I KNOW WHICH TO CHOOSE?


Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost.

Why choose home care?

Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they can no longer cope and they need a bit of help.

After a stay in hospital someone may carry out an assessment of your situation to see if home care will benefit you. You and your family will be fully involved in looking at what will suit you best.

Alternatively, you or those close to you might notice changes in your ability to manage the day-to-day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, contacting Health and Community Services is a good first step towards finding help.

How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of support.

Even those with quite significant and debilitating medical conditions can get skilled personal care that can enable them to stay in their own home. Some agencies will provide live-in care, where a care worker will stay with you at home to support you throughout the day and night. Finding the right support

As Publisher of this Directory, Care Choices’ website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others.

Alternatively, this Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for callers providing details of all care homes that meet their criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

The Care Quality Commission (www.cqc.org.uk) is responsible for checking that any care provided meets essential standards of quality and safety. Further information is on page 47.

The United Kingdom Homecare Association (UKHCA) requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation.

Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too.

The benefits of using a regulated agency include:

• assessing your care needs and tailoring a plan to meet those needs;

• advertising, interviewing and screening suitability of workers;

• arranging necessary insurance cover;

Care in your own home

Caremark (Welwyn & Hatfield) is dedicated to delivering High Standard, Reliable Home Care to vulnerable people who want to remain living in their own homes independently.

• We are dedicated to delivering the highest standards of professional domiciliary care to those in need, and who choose to continue living in their own home.

• We encourage the independence of our clients, and respect their dignity, confidentiality and freedom of choice at all times.

• We offer you highly competitive, fair and affordable rates.

® The Mark of Excellent Care

Looking for High Standard Home Care?

For more information visit: www.caremark-welwyn.com

T: 01707 274 244 E: [email protected]


Living with dementia If you are concerned about persistent forgetfulness or memory difficulties, it is important to consult a GP. They can undertake an initial examination and refer you to a memory clinic for further investigation if necessary.

The various types of support available to you and your carer are likely to involve NHS services, Health and Community Services and voluntary agencies. Some examples of services and support to help people living with dementia include:

• specialist day centres;

• respite care or short breaks;

• assistive technology and community alarms;

• home care;

• meals at home;

• community equipment;

• extra care or sheltered housing; and

• carers’ support groups.

Family support

If you know someone who is worried about their memory, encourage them to visit their GP. The more support you can give someone, the better life with dementia can be, especially in the early years.

Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia, and find out more about the condition.

When someone has dementia, they need:

• reassurance that they are still valued, and that their feelings matter;

• freedom from as much external stress as possible; and

• appropriate activities and stimulation to help them to remain alert and motivated for as long as possible.

Dementia Friends

People with dementia sometimes need a helping hand to go about their daily lives and feel included in their local community. Dementia Friends is giving people an understanding of dementia and the small things they can do that can make a difference to people living with dementia – from helping someone find the right bus to spreading the word about dementia. See www.dementiafriends.org.uk for further information.

HCPA runs Dementia Friends sessions at its offices in Welwyn Garden City. These information sessions are designed by the Alzheimer’s Society

• providing training and development for care workers;

• managing workers’ pay, including compliance with the National Minimum Wage;

• managing employment relationships, including sickness, absence and disciplinary matters; and

• managing health and safety issues.

For further information and help, call this

Directory’s independent helpline on 0800 389 2077. You can also use the checklist on page 23.

to help people to understand what it is like for the person living with dementia. Everyone is welcome to attend these sessions.

For more information about the next session please contact HCPA on 01707 536020. These sessions are free to attend.

Respite care

Spouses, partners and relatives who care for a person with dementia may require a break from their caring responsibilities. This is known as ‘respite care’ and may be a regular break of a few hours a week or a period of a few weeks. It may be planned or be required in an emergency and can involve the person with dementia attending a day centre or a care worker visiting the person’s home to enable the carer to have a break. Contact the council to see if you are eligible for support with arranging these services, see page 6 for information on assessments.

Care at home

It can often be best for a person with dementia to stay living in their own home for as long as possible. This may mean that they require some support services at home.

The person with dementia will respond best to the same care staff who know them well. Continuity of care can be provided by either care agencies or carers employed directly by the person or his or her family.

Specialist dementia day centres

A good day care service will be able to offer a range of activities and support that will enable the person with dementia to retain skills and remain part of their local community.

Specialist day centres for people with dementia should be organised and run with the needs of people with dementia in mind, aiming to build on their strengths and abilities. Activities may include outings, entertainment, personal care, meals, hairdressing and support for carers.

Attendance at day centres can be offered from a just a few hours a week to a number of days. Contact Health and Community Services on 0300 123 4042 or your local Alzheimer’s Society office for more details, see Useful local contacts on page 71.

Alzheimer’s Society This leading charity works to improve the quality of life of people affected by dementia.

If you have concerns about Alzheimer’s disease, or about any other form of dementia, the Alzheimer’s Society National Dementia Helpline can provide information, support, guidance and signposting to other appropriate organisations. Call 0300 222 1122.

The Helpline is open from 9am to 5pm Monday to Friday and 10am to 4pm Saturday and Sunday.

For more information on care homes for people with dementia, see page 42.


If you are looking for an alternative to residential care or just extra support for you or a loved one - then we’re here to help.

Our Hertfordshire care team has been providing award winning quality home care since 1989. We offer a home care service which enables you or a loved one to remain at home with compassion and dignity.

Our local Carers can assist with personal care, companionship, housekeeping or even to provide a break to an existing family member or care-giver from 30 minutes per week to full-time Live-in Care.

Do you need a Helping Hand?The Home Care Specialists

To find out how we can help you, call: 01727 701 735 or visit: www.helpinghands.co.uk

• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers

• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory





Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check?1 2 3

Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

How long has the agency been operating?1 2 3

How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending?1 2 3

How can you contact the agency in an emergency or outside office hours?1 2 3

How hard or easy would it be to make a complaint and how are things then put right?1 2 3

If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you

trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this.

Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?1 2 3

Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.1 2 3

Paying If your care needs do not meet Health and Community Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Comments, compliments and complaintsIf you would like to make a comment about the service you receive or are unhappy about any aspect of it, you can speak to your home care provider, the local authority, the Care Quality Commission or the Local Government Ombudsman. For more information, please see page 46.

Agency 1

Agency 2

Agency 3

£ p/h

£ p/h

£ p/h

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

For care packages which have been arranged by Health and Community Services, contracts and care plans will

Home care agency checklist

have been completed by your care manager and the agencies used will have been accredited to work for Health and Community Services.

People arranging and funding their own care either privately or through a direct payment or a personal budget are able to choose their own worker or care agency.

© 2015 Care Choices Ltd



C A R E F E E S P L A N N I N G

A compassionate approach to Care Fees PlanningWe all face many � nancial problems during our lives but the prospect of paying for care, whether for ourselves or our loved ones, has the potential to diminish � nances like almost nothing else.

Paying for care is an open-ended � nancial commitment – no one has any idea at the outset for how long care will be needed.

If you are in this situation, it is more important than ever to make sure that you take advice by discussing your circumstances with an expert who understands the issue in its entirety.

”Paying for care can be costly, complex and emotional. We bring experience (a lot of it), simple solutions, and a high level of support.”

Rosebank Care Fees Planning is a very experienced care fees planning team and we will do everything in our power to help you to understand your options, protect your capital, and achieve the best possible care for you or your loved ones.

Considered and clear guidance from quali� ed expertsWe always ensure that our advice � ts your needs.

1. Firstly, we’ll make sure we fully understand your situation.

2. We’ll check to see whether you need to pay for care (not everyone does by any means).

3. We’ll check that you are receiving ALL of the State Bene� ts to which you are entitled.

4. We shall work out exactly what your care funding problem is.

5. We shall help you to understand the WAYS OF PAYING FOR CARE and help you to choose the option that works best for you.

Paying for CareThe good news is that there are not dozens of options to consider – just a handful. The only problem is that it is rarely the case that just one solution in isolation is right, and no one solution is right for everyone.

A key part of our role will therefore be to help you to decide which combination of solutions works best for you.

Above all, we never forget that care fees planning can be a dif� cult time for all involved. Our team will always offer friendly support when you or your loved ones need it most.

Whether you are planning your own care arrangements or helping out a loved one, we’re here to help.• Achieve the best possible care

• Protect your capital

• Show you the options available

• Offer friendly, expert advice

To � nd out more, simply call us on

01442 [email protected] www.rosebankcarefees.co.uk

Caroline Grif� ths – PrincipalChartered Financial Planner. Fellow of the Personal Finance Society. Member of the Society of Later Life Advisers and the Society of Trust and Estate Practitioners.

The Old Coach House, Rosebank, Gravel Path, Berkhamsted, Hertfordshire. HP4 2PF

7746 Rosebank Advertorial_A4.indd 1 16/09/2015 11:03


Paying for care in your home

C A R E F E E S P L A N N I N G

A compassionate approach to Care Fees PlanningWe all face many � nancial problems during our lives but the prospect of paying for care, whether for ourselves or our loved ones, has the potential to diminish � nances like almost nothing else.

Paying for care is an open-ended � nancial commitment – no one has any idea at the outset for how long care will be needed.

If you are in this situation, it is more important than ever to make sure that you take advice by discussing your circumstances with an expert who understands the issue in its entirety.

”Paying for care can be costly, complex and emotional. We bring experience (a lot of it), simple solutions, and a high level of support.”

Rosebank Care Fees Planning is a very experienced care fees planning team and we will do everything in our power to help you to understand your options, protect your capital, and achieve the best possible care for you or your loved ones.

Considered and clear guidance from quali� ed expertsWe always ensure that our advice � ts your needs.

1. Firstly, we’ll make sure we fully understand your situation.

2. We’ll check to see whether you need to pay for care (not everyone does by any means).

3. We’ll check that you are receiving ALL of the State Bene� ts to which you are entitled.

4. We shall work out exactly what your care funding problem is.

5. We shall help you to understand the WAYS OF PAYING FOR CARE and help you to choose the option that works best for you.

Paying for CareThe good news is that there are not dozens of options to consider – just a handful. The only problem is that it is rarely the case that just one solution in isolation is right, and no one solution is right for everyone.

A key part of our role will therefore be to help you to decide which combination of solutions works best for you.

Above all, we never forget that care fees planning can be a dif� cult time for all involved. Our team will always offer friendly support when you or your loved ones need it most.

Whether you are planning your own care arrangements or helping out a loved one, we’re here to help.• Achieve the best possible care

• Protect your capital

• Show you the options available

• Offer friendly, expert advice

To � nd out more, simply call us on

01442 [email protected] www.rosebankcarefees.co.uk

Caroline Grif� ths – PrincipalChartered Financial Planner. Fellow of the Personal Finance Society. Member of the Society of Later Life Advisers and the Society of Trust and Estate Practitioners.

The Old Coach House, Rosebank, Gravel Path, Berkhamsted, Hertfordshire. HP4 2PF

7746 Rosebank Advertorial_A4.indd 1 16/09/2015 11:03

Councils provide upfront information on how much people can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out. Written confirmation of how the charge has been calculated must be provided after a financial assessment.

If you have more than £23,250 in savings or capital you will have to pay the full cost of your care. The value of your home is not counted when working out charges for non-residential care. If you have more than £23,250 you should tell Health and Community Services when your savings are likely to fall below this amount.

The council calculates charges in accordance with national eligibility criteria set by the Government. This ensures people are only required to pay what they can afford, taking into account capital, income and expenditure.

Your assessment looks at how much money you have coming in, gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure. This is the extra amount you spend as a result of your disability or illness. Health and Community Services can help you to identify these costs. They will also carry out a full benefit check and, if you want them to, assist you with claiming your full entitlement.

Figures mentioned here may change over the lifetime of this Directory.

Non-means tested care and support

Care provided by the NHS is free; for example services provided by a community or district nurse. Intermediate care, is also free. This type of care is often provided to avoid hospital admission or given as support following hospital discharge and can be provided free for up to six weeks.

If ongoing care needs are identified at any time during this period however, the ongoing service is no longer classed as reablement and becomes chargeable.

Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge.

If you are in need of care or support you may be eligible to claim Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payments (PIP). AA, DLA and PIP are non-means-tested benefits. Provided you are eligible, you can receive AA, DLA or PIP regardless of how much income or capital you have. AA and DLA are payable to people over the age of 65 and PIP to those aged 16 to 64.

There are different rates that can be awarded, dependent on the level and type of help you need. These can be found at www.gov.uk

Other ways to fund your care and support

If you do not qualify for financial assistance from Health and Community Services there are various ways in which you could consider paying for care and support.

It is important that you seek independent financial advice when considering other funding options. There are independent financial advisers that focus specifically on care funding advice, often referred to as specialist care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend.

The Society of Later Life Advisers (SOLLA) aims to assist consumers and their families in finding trusted accredited financial advisers who understand financial needs in later life. To find a SOLLA fully-accredited independent financial adviser a search is available on their website www.societyoflaterlifeadvisers.co.uk/find-an-adviser

Further information on paying for care can be found beginning on page 43.


ABBOTS CARE LTD (HERTFORDSHIRE) St Albans AL1 5FL Tel: 01727 891004 OP D PD LDA SI

ABETTA HOMECARE SERVICES Hemel Hempstead HP1 2TN Tel: 01442 256509 OP D PD LDA MH SI YA

ACCUROCARE WEST HERTS Rickmansworth WD3 1ER Tel: 01923 350369 OP D PD LDA SI YA

AC HOMECARE Welwyn Garden City AL7 1HL Tel: 01707 696474 OP D SI YA

ACE COMMUNITY CARE LTD Hitchin SG5 1EH Tel: 01462 790686 OP D PD

ACTION FOR CHILDREN HERTS DOMICILIARY CARE Watford WD18 8AG Tel: 01923 361500 YA

ADICO CARE Hoddesdon EN11 0FF Tel: 01992 469540 OP D YA

ADVENCARE LTD Borehamwood WD6 1JN Tel: 0208 207 3999 OP MH YA

AINSWORTH CARE Kings Langley WD4 8JU Tel: 01923 269877 OP D PD SI YA

ANGEL HANDS St Albans AL2 3UG Tel: 01727 261000 OP D LDA YA

ARCHERS COURT Hitchin SG5 1HB Tel: 01462 423852 OP D PD LDA MH SI

BALDOCK MANOR Baldock SG7 6ND Tel: 01462 491951 LDA MH YA

BEAU SEJOUR CARE SERVICES St Albans AL1 5DL Tel: 01727 859948 OP PD LDA YA

BLUEBIRD CARE (CHILTERN AND DACORUM) Hemel Hempstead HP3 9XY Tel: 01442 933499 OP D PD

BLUEBIRD CARE (EAST HERTFORDSHIRE) Hertford SG13 7BJ Tel: 01920 465697 OP D PD LDA SI YA

BLUEBIRD CARE (STEVENAGE) Letchworth Garden City SG6 2HB Tel: 01462 676555 OP D PD SI YA

BLUEBIRD CARE (WATFORD AND THREE RIVERS) Rickmansworth WD3 1EQ Tel: 01923 775300 OP D PD

BLUEBIRD CARE (WELWYN AND HATFIELD) Hatfield AL9 5AF Tel: 01707 263723 OP D PD LDA SI YA

BLUESKY HOME CARE LTD Hertfordshire EN6 5BS Tel: 01707 828756 OP D PD SI YA

BROAD OAK MANOR DOMICILIARY CARE Hertford SG14 2JA Tel: 01992 551900 OP

BROAD OAK MANOR NURSING HOME Hertford SG14 2JA Tel: 01992 551900 OP D

BUSHEY Hertfordshire WD23 3HF Tel: 0208 950 6992 OP D PD LDA MH SI YA

BUSHEY FLEXICARE Bushey WD23 3PY Tel: 07976 969553 OP YA

BUSHEY HOUSE BEAUMONT DCA Bushey WD23 1QN Tel: 0208 421 8844 OP

CAMPHILL ST ALBANS St Albans AL1 4AR Tel: 01727 811228 OP LDA MH

CARE BY US LTD Bishops Stortford CM23 3DH Tel: 01279 755875 OP D PD LDA MH SI YA AD

CARE BY US – NORTH LONDON AND WEST HERTFORDSHIRE Hatfield AL9 7AF Tel: 0288 099 8276 OP D PD LDA MH SI YA AD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Service User Bands Hertfordshire Care Providers Association Member - see page 50

Home care providers

Home care providers


CARE BY US LTD – STEVENAGE Hertfordshire SG1 2DXL Tel: 01483 316561 OP D PD LDA MH SI YA

CARE FOR FREEDOM LTD St Albans AL4 9DD Tel: 01727 834557 OP D PD LDA MH SI YA AD

CARE FULLY LTD Stevenage SG1 3HR Tel: 01438 814045 OP D PD MH SI

CARE HERTS LIMITED Hertfordshire AL7 2DL Tel: 01727 891004 OP D PD LDA YA

CARE4U2DAY LTD Hemel Hempstead HP3 8EB Tel: 01442 462159 OP D PD YA

CAREMARK EAST HERTS Sawbridgeworth CM21 9BS Tel: 01279 600675 OP D PD LDA MH SI YA AD CAREMARK (NORTH HERTS AND STEVENAGE) Letchworth Garden City SG6 1JG Tel: 01462 708714 OP D LDA MH SI YACAREMARK (WELWYN AND HATFIELD) Hatfield AL10 0LG Advert page 19 Tel: 01707 274244 OP D PD LDA MH SI YA ADCARING HANDS STEVENAGE LTD Stevenage SG1 3DW Tel: 01438 722663 OP D PD LDA MH SI YA ADCHERRY TREE HOUSING ASSOCIATION (OFFICE) Radlett WD7 9DS Tel: 01923 850580 LDA YACHORLEYWOOD BEAUMONT DCA Chorleywood WD3 5BY Advert page 48 Tel: 01923 700620 OPCITY CARE WELWYN Welwyn Garden City AL7 1HG Tel: 01707 800523 OP D PD SI YACLAIRE'S CARE St Albans AL2 1BG Tel: 0800 270 7246 OP D PD SI YACOMFORT CALL HATFIELD Hertfordshire AL9 5HZ Tel: 01707 261066 OP D PD MH SI YA

CORDANT CARE – WATFORD St Albans AL1 5FL Tel: 01727 891004 OP D PD LDA MH SI YA AD

COMMUNITY SUPPORT SERVICE (DOM CARE) Rickmansworth WD3 1AN Tel: 01923 713620 LDA

CROMWELL AVENUE Hertfordshire SG2 0QF Tel: 01992 622032 OP LDA SI YA

CROSSROADS CARE HERTFORDSHIRE NORTH Hitchin SG4 0TW Tel: 01462 455578 OP D PD LDA MH SI YA AD

CUFFLEY CARE AT HOME SERVICE Cuffley EN6 4EY Tel: 01707 876197 OP D PD LDA SI YA

DELROW COMMUNITY Watford WD25 8DJ Tel: 01923 856006 OP LDA MH

DESTINY SUPPORT CARE Hertfordshire SG2 0QF Tel: 01462 429701 OP D PD MH

ENFIELD DOMICILIARY CARE AGENCY – BARRY HOUSE Herts EN6 5AS Tel: 01707 671080 OP PD LDA MH YA

EUROPEAN NURSING AGENCY LTD Welwyn Garden City AL8 7SR Tel: 01707 333700 OP D PD LDA MH SI YAEXCELSIOR SPECIALIST MENTAL HEALTH SERVICES Stevenage SG1 1LW Tel: 07783 128902 PD MH YAFORTUNE LIFE HOME CARE Hertfordshire WD19 7NU Tel: 07938 102512 OP D PD SIGOLDSBOROUGH HITCHIN Hitchin SG5 1HX Tel: 0844 736 0254 OP D PD LDA MH SI GOMBARDS Welwyn Garden City AL6 9EL Tel: 01483 712892 PD LDAGREEN OAK LIVING SOLUTIONS St Albans AL2 1JG Tel: 07780 221550 LDAGREENWOOD LODGE St Albans AL2 3HN Tel: 01727 872181 LDA YA

Home care providers continued

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HALES GROUP LTD – STEVENAGE Stevenage SG1 3AU Tel: 01438 765715 OP D PD LDA MH YAHALES GROUP LTD – WATFORD Watford WD24 5DN Tel: 01923 604118 OP D LDA MH AD HAND IN HANDS Letchworth SG6 1GJ Tel: 0845 275 8000 LDA

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Home care providers

Housing with careSheltered housing

Sheltered (or retirement) housing is provided by local authority housing departments and housing associations for older people who would like to remain independent but prefer the added security and reassurance of a scheme manager and an alarm call service.

A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially-adapted facilities. Flexicare housing

Flexicare housing is Hertfordshire’s version of extra care – schemes where people rent their own flat, but have access to care and support as and when they need it, 24-hours a day. Because it meets a wide range of needs, Flexicare housing is a positive choice for many people and provides a good alternative to residential care.

As care is available 24-hours a day, Flexicare housing can relieve a lot of stress for family carers and tenants – even if you don’t need regular care it can be reassuring to know that someone is there if you fall, or feel ill or unsafe. The level of care and support provided can be changed if your needs change, for example, if you need some extra support after a hospital stay. Flexicare housing is also ideal for couples who have different care needs.

Flexicare housing may suit you if you:

• are finding it hard to cope in your existing accommodation;

• are already receiving home care services;

• have unpredictable care needs; or

• have few care needs now but want to prepare for the future.

For further details about Flexicare housing call Health and Community Services on 0300 123 4042 or visit www.hertsdirect.org

Flexicare housing schemes in Hertfordshire

Broxbourne Borough • Emmanuel Lodge, Cheshunt

• Wormley Court, Wormley

Dacorum • Evelyn Sharp House, Hemel Hempstead

East Hertfordshire • Parkside, Bishop’s Stortford

• Bircherley Court, Hertford

• Calton Court, Hertford

Hertsmere • Fountain Court, Borehamwood

• Barley Close, Bushey

• Collins Court, Bushey

• Storey Court, Bushey

North Hertfordshire • Temple Court, Baldock

• Anderson House, Hitchin

• Peter Sell House, Hitchin

• Robert Humbert House, Letchworth

• Tabor Court, Letchworth

• Mary Barfield House, Royston

Stevenage Borough • Silkin Court, Stevenage

Watford Borough • Dale Court, Leavesden, Watford

• Lincoln Court, Watford

• Rutland Lodge, Watford

Welwyn and Hatfield • Swan Field Court, Welwyn

• Woodside House, Welwyn Garden City

• Chilton Green, Welwyn Garden City


Home care providers

Specialist services Learning disability

As part of Hertfordshire County Council, Community Learning Disability Teams (CLDTs) work with adults aged 18 and over who have a learning disability and are not able to manage without the right kind of support.

You can get help and advice on issues you may be experiencing with being listened to or understood; your education; keeping well; money and work; somewhere to live; things to do and helping others to care for you.

Support can come from arts therapists; community nurses; dieticians; occupational therapists; physiotherapists; psychiatrists and psychologists; speech and language therapists and your doctor.

Teams will also help you get advice and support from advocacy services: the Department for Education; the Department for Work and Pensions; Jobcentre Plus; the Housing Department and the police.

If you are a family carer they can also assess your needs and help you support the person you care for.

Supported Living

Supported Living is a term generally used to describe situations in which people (often disabled adults) rent their home, and their personal care or support is arranged separately. This means they can change their support without having to move, or move and take the same support with them. People have greater security of tenure, and can claim a wider range of welfare benefits than in residential care.

Supported Living can be delivered in a range of settings, including individual flats or houses, clusters of self-contained flats on the same site, shared accommodation, and extra care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the property.

Supported Living refers to the way in which accommodation and support are organised, rather than the amount of support. This will be tailored to individual need and can include access to support 24-hours a day if assessed as necessary, although many people do not require this – particularly with the use of assistive technology (discussed further on page 16).

For further information speak to Health and Community Services on 0300 123 4042 or contact your local team for further information.

East Herts, Broxbourne and Welwyn Hatfield Community Learning DisabilityTeam Farnham House, Six Hills Way, Stevenage SG1 2FQ Tel: 01438 843111

Dacorum Community Learning Disability Team Apsley 2, Brindley Way, Hemel Hempstead HP3 9BF Tel: 01442 454444

Hertsmere Community Learning Disability Team Apsley 2, Brindley Way, Hemel Hempstead HP3 9BF Telephone: 01442 454242

North Herts and Stevenage Community Learning Disability Team Farnham House, Six Hills Way, Stevenage SG1 2FQ Tel: 01438 843222

St. Albans Community Learning Disability Team Apsley 2, Brindley Way, Hemel Hempstead HP3 9BF Tel: 01442 454300


Watford and Three Rivers Community Learning Disability Team Apsley 2, Brindley Way, Hemel Hempstead HP3 9BF Tel: 01442 454343

Non-council support

Guideposts Trust Listens to and supports adults with learning difficulties to access their own community activities and lead fuller, more independent lives.

Eastern Regional Office 82a High Street, Ware SG12 9AT Tel: 01920 484946 Email: guideposts.ware@guidepoststrust. org.uk Web: www.guidepoststrust.org.uk/ hertfordshire

Scope Offers free, impartial and expert information, advice and support to disabled people and their families, 9am-5pm weekdays.

Freephone: 0808 800 3333 Email: [email protected] Web: www.scope.org.uk

Mental health

Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. The CMHTs are a community-based assessment and treatment service for people with mental health conditions aged between 18 and 65 years. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf.

There is increased demand for home care for people with mental health issues arising from greater use of Supported Living instead of care home placements. Like other specialist care

services, this can be paid for (if you have been assessed as eligible) with a Personal Budget, discussed on page 6.

For contact details of our local team, please visit www.hpft.nhs.uk/our-services/area-directory-and-contacts

Out-of-hours mental health helpline For out-of-hours advice and telephone support from a mental health professional, please call the helpline on 01438 843322.

This service operates through the night from 5pm until 9am on weekdays, and around the clock at weekends and on Bank Holidays.

The service is available to service users and carers within the Hertfordshire Partnership NHS Foundation Trust for advice and support outside office hours.

Useful contacts

Guideposts Clients at Guideposts’ mental health services have linkworkers who work with people on a one-to-one basis, providing support and encouragement that they may need to fulfil their goals and achievements.

Mental Health Services (Hertfordshire) Henry Smith House, 3-5 Estcourt Road, Watford WD17 2PT Tel: 01923 223554 Email: [email protected]

Herts Mind Network Herts Mind Network is a mental health organisation providing a diverse range of recovery-orientated services and works with adults from the age of 18.

Infoline: 0203 727 3600 Email: [email protected] Web: www.hertsmindnetwork.org


Physical disability If you have a physical disability or a long-term illness, Health and Community Services and other organisations in the independent and not-for-profit sectors can provide a range of services to help you live as independently as possible. There are also services available to support someone who may be your carer.

The Older People and Physical Disabilities (OPPD) teams assess and manage care services for older people and people with physical disabilities living in hospital, in care homes or in the wider community.

Initial requests and referrals for adult social care services are handled by the Customer Service Centre, which also provides information and advice to callers. Call Health and Community Services on 0300 123 4042.

OPPD community teams will then work with anyone needing more detailed assessment or care management.

If eligible, support from Health and Community Services includes: allocation of a Personal Budget (see page 6); occupational therapists; help with equipment and adaptations to your home; activities within the community; help at home and with leaving hospital; short breaks; help if required to move into a residential home; and help for carers.

If Health and Community Services arranges a care home placement for you, you should check a number of points. What choice of home do you have and is this restricted by the amount of care you need? Is the provision in accordance with Care Quality Commission’s standards (see page 47)? Does the staff team in the home have good links with the local Health and Community Services Care Management Team?

Sensory services

The Sensory Services team, which includes rehabilitation workers and social workers, can

provide information packs, advice and access to services as well as support from a network of national and local agencies.

The team provides services to all adults and children in Hertfordshire who:

• are blind or partially sighted or have a degree of sight loss;

• are deaf or hard of hearing or have a degree of hearing loss; or

• are deafblind or have a degree of dual sensory loss.

If you care for someone with a sensory need, the Sensory Services team can carry out an assessment of your needs as a carer to help you continue to support them.

Contact Health and Community Services for further information on 0300 123 4042.

Advocates can help

Advocates can give advice, support and information to people of any age, helping them to voice their concerns and guiding them through difficult or challenging times. Consider using the services of an advocate if you feel unsure or concerned when you are faced with making an important decision about your care. They can be especially useful if you have a disability and you need to make your voice heard.

Advocates are not there to tell you what to do or to make decisions for you, but to help you express your views and make your own decisions. Councils have a legal obligation to provide an advocate to you if you need one at any stage of your care and support planning with them.


Useful contacts

People First Promotes the rights of people with a learning disability, and is there to listen to and support people while it does this. Tel: 0207 274 5484 Web: www.peoplefirstltd.com

POhWER Provides free, confidential, independent advocacy to users of care and community services across Hertfordshire. POhWER also provides the Independent Complaints Advocacy Service (ICAS) for Hertfordshire – free, confidential, independent advocacy support to anyone wishing to make a complaint about the NHS.

Hertlands House, Primett Road, Stevenage, Hertfordshire SG1 3EE Tel: 0300 456 2370 (Main office) Email: [email protected] Web: www.pohwer.net

End of life care

Although the subject of dying is often painful to contemplate, it is essential that you and your relatives discuss your wishes as you near the end of your life. Good planning for all your needs should mean that you can (if you choose) remain in your home or care home in your last days and not have to be admitted to hospital.

When choosing a service you should consider its end of life care philosophy and policies. Enabling people to die in comfort and with dignity is a core part of providing care and the way care professionals approach the process will be incredibly important for you, your family and carers.

The service should have an open approach to end of life care. It should initiate conversations with you and your family and work with your GP

to ensure your needs and wishes are discussed and planned for. An end of life care plan should also be drawn up, as it is vital to establish your preferences and choices.

You could use the Preferred Priorities for Care (PPC) document to help with outlining your wishes. The PPC document is designed to help you prepare for the future and gives you an opportunity to think about, talk about and write down your preferences and priorities for care at the end of life.

It is also important to know that all health and social care staff must be trained in communication regarding end of life care and will be trained in assessing the needs of individuals and carers.

It is worth asking care providers whether they are working towards The Gold Standards Framework. This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life.

In Hertfordshire, there is also the East of England ABC End of Life Education Programme. This is a free education programme, offered to all care home, primary and secondary health and social care staff not working in specialist palliative care but who do frequently play a major role in meeting palliative care needs. It aims ‘to ensure high quality, integrated end of life care is available to all who need it, irrespective of diagnosis or place of care’.

Useful websites

Compassionate Communities Compassionate Communities aims to help people develop the skills to address issues raised by end of life and other losses. It also tries to be a helpful, empathic ear. Web: www.compassionatecommunities.org.uk


w w w . c a r e c h o i c e s . c o . u k

Developed by the publisher of this Care Services Directory

With so many providers to choose from where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type• information on standards of care • links to the latest inspection reports• extra information, photos and direct website links for hundreds of providers

• request a brochure • checklists to take with you when you visit


e: [email protected] Follow us @CareChoicesLtd

NEED HELP IN YOUR SEARCH FOR CARE?


Dying Matters Set up by the National Council for Palliative Care, the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. Web: www.dyingmatters.org

Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. Web: www.mariecurie.org.uk

WidowNet Established in 1995, the first online information and self-help resource for, and by, widows and widowers. Web: www.widownet.org

Home care providers

Care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, which reports on its findings. These inspection reports are available at the service or from the CQC (www.cqc.org.uk). For more information on the CQC see page 47.

There are two types of residential home:

Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital/savings exceed £23,250. This figure may change after April 2016, check with Health and Community Services after this date. See page 43 for more information on paying for residential care.

Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the

best solution for you, your social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £112.00 per week for the lower rate and £154.14 per week for the higher rate. This figure may change after April 2016, check with Health and Community Services after this date.

For further information on care homes and care homes with nursing, and how to find one to meet your needs, call this Directory’s independent helpline on 0800 389 2077.

w w w . c a r e c h o i c e s . c o . u k

Developed by the publisher of this Care Services Directory

With so many providers to choose from where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type• information on standards of care • links to the latest inspection reports• extra information, photos and direct website links for hundreds of providers

• request a brochure • checklists to take with you when you visit


e: [email protected] Follow us @CareChoicesLtd

NEED HELP IN YOUR SEARCH FOR CARE?


Step inside a Sunrise community and you’ll know you’ve arrived somewhere special - a vibrant place where life is lived to the full.

Whether it’s assisted living or specialist dementia care, everything we do stems from a commitment to providing only the very best care for the elderly.

Don’t just take our word for it. Come andsee for yourself how rewarding life can be with Sunrise.

Pop in or call to arrange a tour of your local Sunrise community today.

The Life You Want. The Care You Need.

Sunrise of Chorleywood

sunrise-care.co.uk/chorleywood01923 884 044

High View, Chorleywood, Rickmansworth, Herts WD3 5TQ

Sunrise of Elstree

sunrise-care.co.uk/elstree020 3603 2147

Edgwarebury Lane (off Barnet Lane), Elstree, Hertfordshire WD6 3RG

ADV_CHO_ELS_1214_CareChoices_01.indd 1 29/06/2015 09:13

Enhancing Life - Excelling in CareResidential, Dementia and Respite Care | Hatfield | HertfordshireAcacia Mews Care Home is a popular place to live, at the heart of Hatfield, with its old town streets, thriving local services and bustling community spirit. Many of our spacious rooms have access onto our rear courtyard garden with its raised beds and sunny patios. The Home offers stylish residential living, daily group activities and support should you need it. Managed by leading care provider Avery Healthcare, the Home has recently been praised by the CQC for its compassionate, friendly and laughter-filled care.

Acacia Mews offers generously proportioned bedrooms with en-suite shower rooms or wet rooms, and for couples we have deluxe mini suites. The Home has spacious lounges, a café and elegant restaurants serving quality food from two excellent dedicated chefs.

Come and see why relatives and their families have such positive things to say about Acacia Mews. Please call our home manager on 01707 278160 or Google ‘Acacia Mews Care Home, Hatfield’ for more information.

Acacia Mews Care Home | St Albans Road East | Hatfield | Hertfordshire | AL10 0FJ | www.averyhealthcare.co.uk | Tel. 01707 278160

Call Acacia Mews Home Manager on 01707 278160 for more information

Please visit our lively Facebook page at www.facebook.com/AcaciaMewsCareHome


Care homes checklist

First impressions• Were you met when you first arrived? • Do staff seem warm, friendly and polite?• Do the residents seem happy, active and sociable?• Does the home feel homely and welcoming?• Is the home fresh, clean and comfortably furnished?

Fees• How much are the fees? (Insert fees above right.)• Do the fees cover all the services available?• Under what circumstances will the fees alter –

e.g. annually or according to increasing needs?• Is the notice to terminate reasonable?

Transport• Is the home easy to get to for relatives and friends?• Does the home provide its own transport?

Accommodation• Are bedrooms single or shared? Is there a choice?• Can you decorate and re-arrange your room to suit

yourself?• Can you bring your own furniture and TV?• Is there a call system for emergencies?• Are there enough sockets in your room?• Can you control the heating in your room?• Can you lock your room and is there a secure place

for valuables?• Is there a separate dining room? Bar? A place to make

tea/coffee whenever you want?• Are there toilet facilities within easy reach of the

communal facilities?• Are there both showers and baths?• Are bathrooms adapted to help people in and out

of the bath?

Accessibility• Does the home have the right adaptations and

equipment to meet your needs?• Are all areas accessible for wheelchair users?• Does the home have extra wheelchairs and

walking aids?• Is there adequate provision for people with sight or

hearing difficulties?

Life within the home• Are there any rules and restrictions (e.g. going out,

time of return etc)?• Can you choose when to get up and retire every day?• How are residents involved in decisions about life in the

home?• Is there a telephone where you can make and take calls

in private and comfort?• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?• Are there arrangements for religious observance?• Can you handle your own money? If not, what

arrangements are in place?• Does a hairdresser/chiropodist visit?• Are residents accompanied on visits to the GP or hospital?

Staff• Do the staff appear clean, cheerful and respectful?• Do the staff talk to residents and how do they talk

to them?• Are the staff formally trained?• Is there an adequate number of staff on day and night?• Is there a Dignity Champion?• Is there a Dementia Champion/Lead?

Visitors• Are visitors welcome at all times?• Is there somewhere to see them in private?• May your visitors join you at meals?• Can your visitors stay overnight?

Catering• Do you have a choice about meals?• Is the food varied and interesting?• Can the home cater for your dietary needs?• Can you have snacks or drinks any time of the day

or night?• Can you eat in your room?• Does the home have a Nutrition Champion/Lead?

Activities• Can you continue to pursue your hobbies and interests?• Are there organised activities and entertainment?• Are outings and holidays arranged? How much do they

cost? £............... £............... £...............• Are escorts available if necessary?• Is a library service available?• Can you have your own flower bed or help in the garden?• Can you stay in your own room if you want to?• What does the home do about personal engagement?

Gardens• Are the grounds/gardens attractive?• Are all areas safe and accessible?• Is there somewhere to sit?• Are they quiet?

Contract terms • Can you retain your own room if away?• Can you have a short-stay or trial period?• Will you be given a statement of terms on admission?• Are all procedures, such as complaints, clearly spelt-out?

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© 2015 Care Choices Ltd



20 Hertfordshire Care Providers Association (HCPA) top tips for finding a good care provider

Why should I look for a care provider with a fully trained workforce?

To provide the best care, staff need to be knowledgeable, competent and confident. They also need to know how to use the training they are regularly receiving in practical situations. Your family member or loved one deserves to be treated with dignity and respect at all times and the care that they receive should focus particularly on their wellbeing, including preventative measures around health related issues.

How do I find this out?

1. Ask a manager about their staff training programme.

2. Ask to see staff training records (these may need to be anonymised).

3. Watch for staff interaction with residents as you walk around the home.

4. Ask other residents how good the staff are.

5. Ask to see the activities programme.

6. Be on the lookout for compassion. Do staff look as if they really care?

7. Be alert to dignity issues: for example, are people covered up?

8. Do the residents look clean and tidy?

9. Ask to see menus and find out what nutritional training the staff receive.

10. Ask about falls prevention measures.

11. Talk to staff and ask them how they provide ‘person-centred care’.

12. Ask if there will be a life-story book made so that staff can get to know the resident.

13. Find out how many staff are on duty at any one time.

14. Ask to see training records of night staff specifically.

15. Ask a manager to tell you about the culture and check if it reflects the care you see.

16. Does the place look safe? Are there clear walkways and do staff clear them?

17. Do the staff involve residents in normal day- to-day activities such as laying the table?

18. Ask the staff how they manage difficult behaviours.

19. Chat to staff about the particular conditions of your loved one to check their knowledge.

20. And most importantly: do the current residents look happy, engaged and comfortable?

For any further information or questions, please contact HCPA on 01707 536020 or email [email protected]

Activities/Engagement in care homes

The word ‘activity’ can imply many different things but in the context of a care home it should mean everything a resident does from when they open their eyes in the morning until they go to sleep at night. Choosing what colour cardigan to wear can be an enjoyable activity to start the day. Watching your favourite TV programmes or listening to the birds sing might bring a smile. Attending an exercise class might make you feel better. All of these can be defined as ‘activities’. Above all they can provide a point

of interest, fun and challenge to each day.

Lots of care homes now employ a dedicated activity co-ordinator. What they do and how they do it varies from one home to another. In the best homes they are fully integrated into the staff team, play a key part in developing care plans and ensure that all staff appreciate the part they play in delivering high-quality activity provision.

Review the ‘Activities’ section of the care homes checklist on page 39 for questions to consider asking potential providers.


Home care providers

Dementia in care homes Care homes and dementia According to the Alzheimer’s Society, one third of people with dementia live in a care home and at least two thirds of care home residents in the UK have dementia.

A good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning.

The person with dementia will have an assessment and an ongoing personalised care plan, agreed across health and social care, that identifies a named care co-ordinator and addresses their individual needs.

They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions to refuse treatment, Lasting Powers of Attorney and Preferred Priorities of Care.

For more information on these see pages 45 and 46.

It is important that care and support options are tailored to the needs of the individual. Make sure staff know the person you care for by providing life-story books, telling staff about their likes and dislikes and providing belongings that bring comfort and have meaning for the person you care for.

Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person with dementia to exercise choice and personal preferences even in the later stages of the condition? Who is the person in charge of championing dementia care best practice in the home?

Further questions to consider are included in the residential dementia care checklist on page 42.

Design and technology The design of a care home specialising in dementia needs to be based on small group living, preferably with accommodation on one level and with opportunities to go in and out of the building within a safe environment.

Plenty of natural light and an easy way of finding one’s way around the building and grounds are essential for minimising disorientation.

Staff training

Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia. Ask to speak with the Dementia Champion and question the placement if the home does not have a specific Dementia Lead.


Residential dementia care checklist © 2015 Care Choices Ltd

Residents The best indication of a good home is that the residents appear happy and responsive.Are there rummage boxes around the home to stimulate residents? 1 2 3

Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check:There is adequate signage and cues for different parts of the home such as the dining room and bathroom.1 2 3

The home’s policy about locking external doors.1 2 3

Bedrooms You may want to find out whether the person with dementia can have a single room and whether:Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.1 2 3

Activities Residents should be stimulated without feeling stressed.Are reminiscence activities available?1 2 3

Are residents able to compile memory boxes? 1 2 3

Do staff compile life-story books including photographs and mementos?1 2 3

Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. What training and experience in dementia care do they have? 1 2 3

Will the person with dementia have a member of staff particularly responsible for their care?1 2 3

Is there a member of staff you can talk to about your own worries about the person with dementia? 1 2 3

Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. Does the manager have knowledge of dementia and can they deal with difficulties that may arise in an understanding way? 1 2 3

Is there a full assessment at home before a resident is admitted?1 2 3

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 39.

When you visit, spend some time looking around, talking to the manager, staff and residents. Look at several care homes and visit at different times, for example at the

weekend and in the week. If possible go with the person you care for. First impressions count. Think about how you are greeted and the way staff relate to people with dementia.

Most importantly, do not be afraid to ask questions. This is always the best way to get information.

Home 1

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Home 3

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Home care providers

Paying for residential care Care funded by the council Do I qualify for local authority financial assistance? If you have been assessed as needing a care home place and your capital including savings is below £23,250 you may be entitled to financial support from your local authority.

To find out more, contact Health and Community Services on 0300 123 4042.

If eligible, and you have capital below £14,250, you will be entitled to maximum support, contributing your income less £24.90 per week retained for personal expenses. If you have capital between £14,250 and £23,250 you must pay £1 per week for each £250 between these two figures. Capital includes the value of your former home unless it’s occupied by your partner, or a relative who is aged over 60 years or is incapacitated, or a child under 16 years who you maintain, or a separated partner who is a lone parent.

Do I have a choice of care home if the council is paying? Yes. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by the local authority and not cost any more than they would usually pay for someone with your needs.

What if a home costs more than the local authority is prepared to pay? The local authority will allow a third party to top-up your fees as long as they are able to do so over the long term. For more information on third party payments see page 44.

My partner needs care, how does this financially affect me? The local authority will take into account 50% of any joint savings. Therefore, to accelerate financial help, it is better to have separate single accounts meeting care costs paid from the account of the person in the care home.

Paying for your own residential care

Self-funding If you are self-funding your care because you are not eligible for local authority funding, there are other forms of financial assistance you may be entitled to.

Will the local authority pay my fees whilst I am selling my former home? If, apart from your property, your other capital is below £23,250 the local authority should help with the costs during the first twelve weeks of permanent care. Beyond that period, any financial help will be charged against the value of your former home and recovered from the eventual sale proceeds. Do I have to sell my property? No, the local authority may lend you the money to pay for your care charged against your property value. However, they could limit how much they will pay and it could adversely affect your welfare benefit entitlements if your home is not seen to be on the market.

Speak to Health and Community Services on 0300 123 4042 to find out more.

Do I have to pay Council Tax on an empty property? If you move into a care home and your property is left empty then you should receive full exemption from Council Tax until it’s sold.

Is there any financial help that is not means tested? Attendance Allowance is a non-means-tested, non-taxable allowance paid at the lower rate of £55.10 for those needing care by day or night and, at a higher rate of £82.30 for those needing care by day and night.

Whether your stay is temporary or permanent, if you receive nursing care in a care home you may be entitled to an NHS Registered Nursing Care Contribution (RNCC), sometimes called Funded Nursing Care, towards the cost of your nursing care, paid directly to the home at £112.00 per


week. If your needs are primarily health care needs, you may be entitled to full funding from your local clinical commissioning group, see ‘NHS continuing healthcare’ on page 8 for more information.

What happens if I move into a care home independently and run out of money? If you think that your capital including savings is going to reduce to £23,250 or below you should seek local authority assistance.

It is better to make the council aware of the likelihood of this happening in advance of it occurring.

If the home you are in costs more than the local authority usually pays and won’t reduce its fees, you may need to find a source of top-up or seek less expensive accommodation.

If there is a likelihood of running out of money it’s important that you arrange an assessment of your care needs with Health and Community Services to ensure they are aware of your situation. Also check if the care home owner can continue to accommodate you at the local authority’s funding rates or if they will require a third party top-up.

What can I do to avoid this situation? The important thing is not to try to do it alone, always seek professional advice. Everybody should seek unbiased, expert advice from independent financial advisers to help work out how to pay for long-term care.

Independent financial advisers are regulated by the Financial Conduct Authority (FCA) and must follow a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend.

A list of independent financial advisers who are accredited by the Society of Later Life Advisers (SOLLA) can be found on the SOLLA website at www.societyoflaterlifeadvisers.co.uk/find-an-adviser or you can call 0845 303 2909.

Alternatively, for free advice on paying for care,

planning and debt advice, go to www.moneyadviceservice.org.uk or call the Money Advice Service on 0300 500 5000.

Figures mentioned here may change over the lifetime of this Directory. Contracts

Before you sign any contract with a care home, the home should give you written details of all the charges it intends to make in its Statement of Purpose document. If there is anything that is not clear or which you do not understand, you should seek professional advice. Third party payments

If you are eligible for local authority support and the home you choose costs more than the rate the local authority usually pays for someone with your needs, you will have the choice to ask someone else to make the additional payment.

If there is no-one available to supply the extra payment, you can ask the local authority to find you another placement at the rate they would normally expect to pay. If, however, you do decide to live in the more expensive home and you have someone who is able to make the additional payment for you, they will have to pay the difference between your local authority rate and the amount the home charges. This additional payment is often referred to as a ‘top-up’ or ‘third party contribution’.

The law says that you are not allowed to make this additional payment yourself, except in limited circumstances. Therefore, the additional payment has to be made by someone else, for example, a family member or charity.

Before anyone agrees to make additional payments on your behalf they should be aware that the amount could change, usually increase, once a year and they need to be confident that they can sustain the payments for as long as they are required. If the additional payments stop being paid for any reason, then you should


Important information

This Directory’s helpline

This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

How solicitors can help

A solicitor can give you impartial advice about wills, gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public

Guardian. It allows a person of your choice to make decisions on your behalf at a time when you may be unable.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs and should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

seek help and advice via Health and Community Services by calling 0300 123 4042.

The person who will make the payment on your behalf must sign a contract with Hertfordshire County Council before any contract with the home is signed. In doing so the person must confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home. If they are unable to maintain the payments and there is nobody else

able to meet this cost, you may have to move to a cheaper home within the local authority’s funding levels.

If you are already resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also, if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional third party payment can become due.


An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’, setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizens Advice Bureau offers an advice service and will be able to recommend solicitors in your area.

Comments, compliments and complaints

You should feel able to complain about any aspect of your care which affects your happiness

or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided.

Making a comment or complaint should not be made difficult for you and should not affect the standard of care that you receive. Care services are required under national essential standards of quality and safety to have a simple and easy to use complaints procedure.

If you are concerned about the care that you, a friend or a relative are receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. Visit www.hertsdirect.org for information about how to complain about council services.

If your complaint is about a breach of regulations, contact the Care Quality Commission (see page 47 for more information about the CQC).

If your local authority has arranged and funded a place for you in a care home or has contributed to a home care service, another option is to speak to your social worker/care manager or the department’s designated complaints manager.

If you have been unable to resolve your complaint you can contact the Local Government Ombudsman on 0300 061 0614 and ask them to assist you. The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including adult social care providers (such as care homes and home care providers). It is a free service. Their job is to investigate complaints in a fair and independent way.


Inspecting and regulating care services

All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people’s needs, and Well-led.

Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services and carers.

Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. The CQC has also started rating services as: Outstanding, Good, Requires Improvement and Inadequate.

When considering care services, it’s always a good idea to check a service’s inspection report and rating on the CQC’s comprehensive website www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report.

For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email [email protected]

The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Out-of-county care

You can choose a care home outside your home county. You may want to be closer to friends or family members or you may want to relocate to another part of the country.

If your care home place is state-funded, speak to the local authority about who is responsible for your care fees, especially if you choose a care home in another region. Any home you choose must be suitable for your assessed needs and comply with the paying authority’s terms and conditions.

You must seek further advice before making your decision.

For information on care provision in Hertfordshire and other regions, contact this Directory’s helpline on freephone 0800 389 2077 with details of your requirements.

Protecting vulnerable adults

Vulnerable adults may experience abuse, neglect and worse. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves or protect themselves from harm or from being exploited.

What is adult abuse? Abuse is mistreatment that violates a person’s human and civil rights. The abuse can vary from treating someone with disrespect in a way which


significantly affects the person’s quality of life, to causing actual physical suffering.

It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street.

Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation and is not addressed by the service’s management.

Who might be causing the abuse? The person who is responsible for the abuse may be known to the person abused and could be:

• a paid carer or volunteer;

• a health worker, social care or other worker;

• a relative, friend or neighbour;

• another resident or service user;

• an occasional visitor or someone who is providing a service; or

• someone who deliberately exploits vulnerable people.

If you think someone is being abused, call Hertfordshire County Council’s Health and Community Services Department on 0300 123 4042. Your concerns will be taken seriously and will receive prompt attention, advice and support.

If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved, Health and Community Services will work with them and with you to support you.

We know finding the right care home can be a dauntingdecision, but we’ll do everything we can to help.At Barchester we pride ourselves on independence, dignity andchoice for the individuals we support. Our compassionate and caringstaff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life.

Nursing • Residential • Dementia • Respite

Bushey House Beaumont High Street, Bushey,

WD23 1QNTel: 0203 394 0989

Chorleywood Beaumont Rickmansworth Road,

Chorleywood, WD3 5BYTel: 01923 700 620

Feel right at homewith Barchester care homes

www.barchester.com

For a tour of our care homes or for some friendly advice, give us a call, your local Barchester care home will be happy to help.


WHAT ARE THE CARE OPTIONS?HOW WILL I KNOW WHICH TO CHOOSE?WHAT IF MUM DOESN’T AGREE?



0800 389 2077

If you are worried about contacting the police you can contact Health and Community Services on 0300 123 4042 to talk things over first. If immediate action is needed dial 999.

You can also:

• contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a registered care home, care home with nursing or receiving home care services; or

• let a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse know your concerns. They have responsibilities under the county’s adult protection procedure and can advise you about what to do next.

The Disclosure and Barring Service (DBS) There is a barring system for all those intending to work, or working with children and vulnerable adults.

This service combines the criminal records checking and barring functions. For disclosure information and services, visit www.gov.uk/dbs

Care home owners, home care agencies and employment agencies that supply care workers are required to request checks as part of a range of pre-employment checks, including disclosures from the DBS.

Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult. People who know they are confirmed on the list but seek employment in care positions will face criminal charges including possible imprisonment. It is also an offence for an employer or voluntary organisation to knowingly employ a barred person in a regulated activity role.




0800 389 2077

This Directory is divided into the geographical areas listed on this map.

Home care providers can be found on page 26.

Residential care in Hertfordshire


North Hertfordshire 61

St Albans 64

Stevenage 67

Three Rivers 68

Watford 68

Broxbourne 51

Dacorum 53

East Hertfordshire 55

Welwyn Hatfield 56

Hertsmere 58

What does Hertfordshire Care Providers Association’s ‘Membership Plus’ mean?

Hertfordshire Care Providers Association (HCPA) helps care providers to reach high standards of quality. HCPA’s ‘Membership Plus’ shows how much members engage with the work of HCPA. This new membership model has the bonus of allowing people to see if care providers are Bronze, Silver or Gold status – this tells you exactly how much the provider engages: keeping up-to-date through meetings and bulletins (Bronze); learning tailored leadership skills (Silver); and engaging an impartial quality assurance (Gold). You will notice throughout this publication that some members have the HCPA logo beside their name these are the care providers who engage with HCPA around quality. Care providers are often moving up the ‘Membership Plus’ system, so when you visit/make contact with a provider you can ask them what engagement level they are at.


Care home providers

Broxbourne care homes

BRENT COTTAGE Admirals Walk, Hoddesdon EN11 8AB Tel: 01992 467450 LDA

CROMWELL AVENUE 9 Cromwell Avenue, Cheshunt EN7 5DJ Tel: 01992 622032 OP LDA SI YA

CROSSBROOK COTTAGE 67 Crossbrook Street, Cheshunt EN8 8LU Tel: 01992 434311 PD LDA MH SI YA

CROSSBROOK COURT 65 Crossbrook Street, Cheshunt EN8 8LU Tel: 01992 434311 PD LDA MH SI YA

FOURFIELDS Rosedale Way, Flamstead End, Cheshunt EN7 6HR Tel: 01992 624343 Advert page 60 OP D PD

GRANGE CARE SERVICES LTD – FLAMSTEAD END ROAD, 27 Cheshunt EN8 0JA Tel: 01992 638591 LDA YA

HASLEWOOD AVENUE 1 Haslewood Avenue, Hoddesdon EN11 8HT Tel: 01992 479171 PD LDA

KINGFISHER NURSING HOME Emmanuel Lodge, College Road, Cheshunt EN8 9NQ Tel: 01992 627939 Advert page 52 OP PD

Broxbourne care homes with nursing




Abbeyfield Friars MeadResidential Care for the Elderly

Friars Mead, Rockliffe Avenue, Kings Langley WD4 8DR

Long/short term, convalescence & holiday stays – all to give families a well-earned rest – The choice is all yours.For more information or to arrange an informal visit, feel free to contact us:

Tel: 01923 270304 Email: [email protected]: www.friarsmead.co.ukFacebook page: Abbeyfield

Hertfordshire Residential Care Society

As a member of The Abbeyfield Society we provide a friendly purpose built home for our 26 residents.

DUNSLAND HOUSEDunsland House is a large Victorian family house now modified to suit the current needs of a modern Care Home. It is situated centrally and within walking distance of the historic town of Berkhamsted.

The accommodation consists of spacious rooms particularly in the older part of the house and all have en-suite facilities. Five rooms have private bathrooms.

Small and friendly home

Tel: 01442 866703 Fax: 01442 862559 Email: [email protected]: www.dunslandhouse.co.uk

5 Shrublands Road, Berkhamsted, Hertfordshire HP4 3HY

HOLLIES, THE 11 St Catherines Road, Broxbourne EN10 7LG Tel: 01992 445044 OP D

LAMMASMEAD 61 Lammasmead, Wormley, Broxbourne EN10 6PF Tel: 01992 421020 LDA

LIFE OPPORTUNITIES TRUST – ROSE VALE, 15 Hoddesdon EN11 8NR Tel: 01992 443189 OP D PD LDA SI

NEWGRANGE RESIDENTIAL HOME Cadmore Lane, Cheshunt EN8 9JX Tel: 01992 642449 OP D

OLD GRANGE College Road, Cheshunt EN8 9LT Tel: 01992 633694 LDA YA

ST CATHARINES CARE HOME 24 St Catharines Road, Broxbourne EN10 7LE Tel: 01992 462224 OP D

WESTMEADE 69 Westmeade Close, Cheshunt EN7 6JR Tel: 01992 629963 LDA


St Pauls Care Centre Hemel Hempstead 01442 229 170

Westgate House Care Centre Ware

01920 426 100

Ashview Nursing Home Widford

01279 842 458

nursing care | residential care | respite care | dementia care

“Excellent care...I have been a resident for 11 years and do not want to go anywhere else.”

Burford House Nursing Home Chorleywood

01923 282 818

Kingfisher Nursing Home Cheshunt

01992 627 939

Westgate FP.indd 1 10/07/2015 08:50





ASHLYNS CARE HOME Chesham Road, Berkhamsted HP4 2ST Tel: 01442 870565 OP D PD

CHERRY TREE MANOR 8 Great Road, Adeyfield, Hemel Hempstead HP2 5LB Tel: 01442 217621 Advert page 63 OP D PD

DUNSLAND HOUSE 5 Shrublands Road, Berkhamsted HP4 3HY Tel: 01442 866703 Advert page 51 OP

FRIARS MEAD Rockliffe Avenue, Kings Langley WD4 8DR Tel: 01923 270304 Advert page 51 OP

GREEN LANE 17 Green Lane, Leverstock Green, Hemel Hempstead HP2 4SA Tel: 01442 230384 LDA YA

HIGHVIEW LODGE Cherry Orchard, Gadebridge, Hemel Hempstead HP1 3SD Tel: 01442 239733 Advert outside back cover OP D PD SI

JASMINE HOUSE 41 Hillfield Road, Hemel Hempstead HP2 4AB Tel: 01442 253398 LDA MH YA

LIME TREE MANOR RESIDENTIAL HOME 171 Adeyfield Road, Hemel Hempstead HP2 5JU Tel: 01442 217755 OP D PD

LODGE CARE HOME, THE 5 Broad Street, Hemel Hempstead HP2 5BW Tel: 01442 244722 OP D

MOUNTBATTEN LODGE Old Crabtree Lane, Hemel Hempstead HP2 4EX Tel: 01442 244188 Advert page 60 OP D PD

NASCENT HOUSE London Road Apsley Hemel Hempstead HP3 9ST Tel: 01442 251366 AD

QUEENSWAY HOUSE Jupiter Drive, Hemel Hempstead HP2 5NP Tel: 01442 266088 Advert page 57 OP D

QUINCE HOUSE 77 Adeyfield Road, Hemel Hempstead HP2 5DZ Tel: 01442 248316 LDA YA

ROBIN HOOD HOUSE Nettleden Road, Little Gaddesden HP4 1PL Tel: 01442 842759 OP D

ROSE, THE 192 Fletcher Way, Hemel Hempstead HP2 5SA Tel: 07983 329447 LDA

ST AGNELLS HOUSE Cupid Green Lane, Hemel Hempstead HP2 7HH Tel: 01442 215805 PD LDA

ST JOSEPH’S CARE HOME Aylesbury Road, Tring HP23 4DH Tel: 01442 823159 OP D

TEWIN ROAD 1 Tewin Road, Leverstock Green, Hemel Hempstead HP2 4NU Tel: 01442 214796 PD LDA

TURNING POINT – SYBDEN Pipers Hill, Great Gaddesden HP1 3BY Tel: 01442 269986 LDA YA

WALSINGHAM SUPPORT – ASHLEY CLOSE, 1-2 Hemel Hempstead HP3 8EH Tel: 01442 219091 OP PD LDA MH YA

WALSINGHAM SUPPORT – ADEYFIELD ROAD, 39 Hemel Hempstead HP2 5DP Tel: 01442 251840 OP PD LDA YA

WESTBROOK HOUSE Cupid Green Lane, Hemel Hempstead HP2 7GH Tel: 01442 264965 LDA

Dacorum care homes

ST PAULS CARE CENTRE Long Mimms, Hemel Hempstead HP2 5XW Tel: 01442 229170 Advert page 52 OP D PD SI

WATER MILL HOUSE CARE HOME Rose Lane, off Red Lion Lane, Hemel Hempstead HP3 9TE Tel: 01442 899000 Advert page 54� OP D PD SI YA

ALEXANDRA CARE HOME 46 Alexandra Road, Hemel Hempstead HP2 5BP Tel: 01442 246775 OP D YA

KILFILLAN HOUSE NURSING HOME Graemesdyke Road, Berkhamsted HP4 3LZ Tel: 01442 817087 Advert page 63 OP D PD LDA MH SI YA AD

Dacorum care homes with nursing St Pauls Care Centre

Hemel Hempstead 01442 229 170

Westgate House Care Centre Ware

01920 426 100

Ashview Nursing Home Widford

01279 842 458

nursing care | residential care | respite care | dementia care

“Excellent care...I have been a resident for 11 years and do not want to go anywhere else.”

Burford House Nursing Home Chorleywood

01923 282 818

Kingfisher Nursing Home Cheshunt

01992 627 939

Westgate FP.indd 1 10/07/2015 08:50

Let’s talk about better care.At Water Mill House Care Home we believe that it’s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personalised care with a real difference. We not only offer the highest standards of nursing, residential and dementia care, but a vibrant community where our residents can connect and enjoy their time together. It’s just one of the ways we help your loved one lead a better life.To find out more information or to arrange a visit please call 01442 899 000.

watermillhousecarehome.co.uk /WaterMillHouseCareHome@WaterMillHouse

Water Mill House Care Home, Rose Lane (off Red Lion Lane), Hemel Hempstead, HP3 9TE

Let’s talk about better care.At Water Mill House Care Home we believe that it’s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personalised care with a real difference. We not only offer the highest standards of nursing, residential and dementia care, but a vibrant community where our residents can connect and enjoy their time together. It’s just one of the ways we help your loved one lead a better life.To find out more information or to arrange a visit please call 01442 899 000.

watermillhousecarehome.co.uk /WaterMillHouseCareHome@WaterMillHouse

Water Mill House Care Home, Rose Lane (off Red Lion Lane), Hemel Hempstead, HP3 9TE





APTON ROAD 34 Apton Road, Bishops Stortford CM23 2SN Tel: 01279 755656 LDA

ASHWOOD – WARE New Road, Ware SG12 7BY Tel: 01920 468966 Advert outside back cover OP D PD SI

BEANE RIVER VIEW 1 Beane View, Port Vale, Hertford SG14 3UD Tel: 01992 503619 Advert page 60 OP D PD

BELMONT VIEW Hailey Lane, Hailey, Hertford SG13 7PB Tel: 01992 450304 Advert page 60 OP D PD LDA

ELMHURST Windhill, Bishops Stortford CM23 2NF Tel: 01279 713100 Advert page 60 OP D LDA

HF TRUST – SOUTH ROAD, 38 Bishops Stortford CM23 3JJ Tel: 01279 461131 LDA

HIGHFIELD CARE HOME 34-36 Hoe Lane, Ware SG12 9NZ Tel: 01920 467508 Advert page 58 OP

HILLVIEW CARE HOME 17 Collett Road, Ware SG12 7LY Tel: 01920 469428 OP

ISABEL COURT 1-6 Isabel Court, Walton Road, Hoddesdon EN11 0LQ Tel: 01992 468652 LDALIBURY HALL Great Munden, Ware SG11 1JD Tel: 01920 438224 OP MHPOPIS GARDENS 1 & 2 Popis Gardens, King George Road, Ware SG12 7DU Tel: 01920 485030 LDA YAROYAL MENCAP SOCIETY – CHURCH ROAD, 7 Bengeo SG14 3DP Tel: 01992 501266 LDAST MICHAEL'S AT THE PINES Divots Place, Hamels Drive, Hertford SG13 7SP Tel: 0300 123 4042 OP LDA YATURNING POINT – AMBLESIDE Wengeo Lane, Ware SG12 0EQ Tel: 01920 460415 OP PD LDA YAWARE ROAD 49 Ware Road, Hertford SG13 7ED Tel: 01992 501288 LDAWILLOWTHORPE CARE HOME High Street, Stanstead Abbotts SG12 8AS Tel: 01920 871811 OP D

East Hertfordshire care homes

ASHVIEW NURSING HOME Ware Road, Widford SG12 8RQ Tel: 01279 842458 Advert page 52 OP PD

BROAD OAK MANOR NURSING HOME Broad Oak End, Bramfield Road, Hertford SG14 2JA Tel: 01992 551900 Advert inside back cover OP D

CONEWOOD MANOR NURSING HOME 60 Dunmow Road, Nursing Home, Bishops Stortford CM23 5HL Tel: 01279 657933 OP D YA

GARDENS NEUROLOGICAL CENTRE High Wych Road, High Wych, Sawbridgeworth CM21 0HH Tel: 01279 600201 OP PD YA

HIGHFIELD CARE HOME 34-36 Hoe Lane, Ware SG12 9NZ Tel: 01920 467508 OP

JACOB’S NEUROLOGICAL CENTRE High Wych Road, High Wych, Sawbridgeworth CM21 0HH Tel: 01279 600201 OP PD YA

NIGHTINGALE NURSING HOME 85 New Road, Ware SG12 7BY Tel: 01920 463123 OP

PREMIER COURT RESIDENTIAL AND NURSING HOME Thorley Lane East, Thorley, Bishops Stortford CM23 4BH Tel: 01279 883619 Advert page 63 OP D MH

ST ELIZABETH’S CARE HOME WITH NURSING St Elizabeth's Centre, South End, Much Hadham SG10 6EW Tel: 01279 843451 Advert page 57 LDA

WESTGATE HOUSE CARE CENTRE Tower Road, Ware SG12 7LP Tel: 01920 426100 Advert page 52 OP D PD

East Hertfordshire care homes with nursing


HYDE VALLEY HOUSE Hyde Valley, Welwyn Garden City AL7 4ND Tel: 01707 379700 Advert page 60 OP D PDJUBILEE HOUSE CARE TRUST – JONQUIL CLOSE, 29 Welwyn Garden City AL7 3HX Tel: 01707 391113 PD LDA YAJUBILEE HOUSE CARE TRUST – LINCOLN CLOSE, 20-22 Welwyn Garden City AL7 2NN Tel: 01707 376460 LDA YALIFE OPPORTUNTIES TRUST – SEWELLS, 6A Welwyn Garden City AL8 7AQ Tel: 01707 321344 OP D PD LDAMAYFAIR LODGE The Walk, Potters Bar EN6 1QN Tel: 01707 871800 Advert page 60 OP D PDMEADOWS SHORT BREAK CENTRE, THE 19-21 Grove Meadow, Welwyn Garden City AL7 2BE Tel: 01707 373759 PD LDA YAMINIMS, THE (12 & 31) Hatfield AL10 0AW Tel: 01707 257098 OP PD LDAMYMWOOD LIFESKILLS CENTRE Shepherds Way, Brookmans Park AL9 6NN Tel: 01707 393939 OP PD LDA MHNIMROD DRIVE 4 Nimrod Drive, Hatfield AL10 9LS Tel: 01707 265639 LDA YA NIMROD DRIVE, 10 10 Nimrod Drive Hatfield AL10 9LS Tel: 01707 258342 LDA YA OAK COTTAGE 4 Wilkins Green Lane, Hatfield AL10 9RT Tel: 01707 269594 OP DOASIS LODGE RESIDENTIAL CARE HOME 13 Dugdale Hill Lane, Potters Bar EN6 2DP Tel: 07946 253241 LDA YASHERWOOD COURT The Common, Hatfield AL10 0NX Tel: 01707 262405 LDAST ANDREWS CARE HOME Great North Road, Welwyn Garden City AL8 7SR Tel: 01707 324208 OP DST AUDREY’S Church Street, Old Hatfield AL9 5AR Tel: 01707 272264 Advert page 59 OP D PD SI

ACACIA MEWS St Albans Road East, Hatfield AL10 0FJ Tel: 01707 278160 Advert page 38 OP D PD

BLOSSOM HOUSE 134 Auckland Road, Potters Bar EN6 3HE Tel: 01707 659809 LDA

BROADVIEW 6-8 Great North Road, Welwyn Garden City AL6 0PL Tel: 01438 712572 OP PD SI YA

CLOCK TOWER MEWS The Causeway, Morven Park, Potters Bar EN6 5HA Tel: 01707 662253 PD LDA

COACH HOUSE, THE Old Rectory Drive, Hatfield AL10 8AE Tel: 01707 263903 OP MH YA

DUGDALE HOUSE 1 Santers Lane, Potters Bar EN6 2BZ Tel: 01707 642541 LDA

ELIZABETH HOUSE RESIDENTIAL CARE HOME Elizabeth Close, Moors Walk, Welwyn Garden City AL7 2JB Tel: 01707 338821 OP D

FIRS, THE 77 The Causeway, Potters Bar EN6 5HL Tel: 01707 662299 LDA MH SI YA

GOMBARDS 6 London Road, Welwyn Garden City AL6 9EL Tel: 01483 712892 PD LDA

GREENACRES Wellfield Close, Hatfield AL10 0BU Tel: 01707 280500 Advert page 60 OP D PD

HEATH LODGE Danesbury Park Road, Welwyn Garden City AL6 9SN Tel: 01438 716180 Advert page 57 OP D

HILLCREST 10 Great North Road, Welwyn Garden City AL6 0PL Tel: 01438 718081 OP PD LDA SI YA

HOMESIDE 6-8 Great North Road, Welwyn Garden City AL6 0PL Tel: 01438 716442 OP PD LDA SI YA

HONISTER Ellenbrook Lane, Hatfield AL10 9RW Tel: 01707 274918 OP D

Welwyn Hatfield care homes





Welwyn Hatfield care homes continued

ST PETER’S HOME 13 Louvain Way, Watford WD25 7EH Tel: 01923 673305 LDA MH

STANBOROUGH LODGE Great North Road, Welwyn Garden City AL8 7TD Tel: 01707 275917 OP D

THREE OAKS CARE HOME LTD 14 Gwynfa Close, Welwyn Garden City AL6 0PR Tel: 01438 712939 PD LDA

WILLOWS, THE 197 Darkes Lane, Potters Bar EN6 1AA Tel: 01707 659205 OP

Set in tranquil rural locations of Hertfordshire, our homes offer a range of care which includes residential, nursing, frail elderly and dementia registrations. Respite care is also available on a short term basis.

We are proud to provide a person-centred care to our residents.

The Gold Standard of Care available at five beautiful & convenient Hertfordshire locations

To find out more about how we can care for you/your loved ones, please get in touch with us:

Call 01895 257 010 Visit www.goldcarehomes.com

Enhancing the lives of residents in our care by bringing them joy, happiness & fulfilment

; Dementia Care ; Dementia Nursing Care

; EOL/Palliative Care ; Intermediate Care

; Nursing Care ; Residential Care

; Respite Care

Care Services *

Between our five Hertfordshire homes, we cover the above services*

Visit http://www.goldcarehomes.com/queensway-house

Call 01442 266 088

Email [email protected]

80 30

Heath LodgeWelwyn,

Herts, AL6 9SN

Visit http://www.goldcarehomes.com/heath-lodge-care-home

Call 01438 716 180


67 20

Visit http://www.goldcarehomes.com/autumnvale-care

Call 01438 714 491


69 30

Visit http://www.goldcarehomes.com/halcyon-days-care-home

Call 01438 315 588


57 10

Queensway HouseHemel Hempstead,

Herts, HP2 5NP

Autumn ValeWelwyn,

Herts, AL6 9SN

Halcyon DaysThe Old Rectory, Church Lane, Graveley, Nr Stevenage, Herts,

SG4 7LU

Martins HouseJessop Road, Pin Green,

Stevenage, Herts,SG1 5LL

Visit http://www.goldcarehomes.com/martins-house

Call 01438 351 056


60 15

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and

ip P

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hal

adult careElizabeth’s

st

Tel: 01279 843451E: [email protected]

www.stelizabeths.org.uk

Caring for people with epilepsy, autism and other complex needs since 1903.

Set in safe and spacious grounds, St. Elizabeths offers residential care, respite services and day opportunities to adults18+ who have epilepsy and related learning and physical disabilities. We offer:• Robust person centred planning • Intensive health, nursing and therapy support• Full and varied day care programmes both on and of site comprising of over 30 activities• Four innovative Social Enterprises, providing vocational experience in horticulture, art and ceramics, making and selling jewellery, and producing our own apple juice.

St Elizabeth’s Centre, Perry Green, Much Hadham, Hertfordshire SG10 6EW

ST. ELIZABETH’S C A R E H O M E W I T H N U R S I N G


AUTUMN VALE CARE CENTRE Danesbury Park Road, Welwyn Garden City AL6 9SN Tel: 01438 714491 Advert page 57 OP D

HATFIELD NURSING HOME Tamblin Way, Hatfield AL10 9EZ Tel: 01707 255270 OP D PD MH SI

HOWE DELL MANOR Old Rectory Lane, Hatfield AL10 8AE Tel: 01707 263903 OP MH YA

ST CHRISTOPHER’S NURSING HOME Drakes Way, Hatfield AL10 8XY Tel: 01707 818232 Advert page 63 OP D PD

Welwyn Hatfield care homes with nursing

GREENHILL CARE HOME Waggon Road, Barnet EN4 0PH Tel: 0208 449 8849 OP D PD LDA

GROVE HOUSE & GROVE LODGE 13 & 14 Norton Close, Borehamwood WD6 5DW Tel: 0208 953 6443 LDA

HEATH HOUSE Elstree Road, Bushey WD23 1GH Tel: 0208 901 0900 Advert page 60 OP D PD

HOUNDSWOOD HOUSE CARE HOME Harper Lane, Radlett WD7 7HU Tel: 01923 856819 Advert below OP D PD

LITTLEDENE HOUSE 54 Bushey Grove Road, Bushey WD23 2JJ Tel: 01923 245864 OP D

MANOR ROAD 30 Manor Road, Potters Bar EN6 1DQ Tel: 01707 663908 LDA

ABBEY LODGE 3 Finch Lane, Bushey WD23 3AH Tel: 0208 950 7164 OP LDA MH YACARE MANAGEMENT GROUP – BUSHEY HALL ROAD, 29 Bushey WD23 2EE Tel: 01923 630385 LDACARE MANAGEMENT GROUP – BUSHEY HALL ROAD, 31 Bushey WD23 2EE Tel: 01923 219280 LDACELIA JOHNSON COURT Gregson Close, Borehamwood WD6 5RG Tel: 0208 207 3700 OPFOREST CARE VILLAGE ELSTREE AND BOREHAMWOOD 10-20 Cardinal Avenue, Borehamwood WD6 1EP Tel: 0208 236 2000 OP D PD SI YAGANWICK HOUSE Waggon Road, Barnet EN4 0PH Tel: 0208 447 1155 LDA MH

Hertsmere care homes

Highfield 34-36 Hoe Lane Ware SG12 9NZ 01920 467508

Houndswood HouseHarper Lane Radlett WD7 7HU 01923 856 819

Everything we do at brighterkind is designed to makeevery day the best it can be. We are very proud of ourHertfordshire homes and the pathway of care weprovide: residential, nursing, dementia and respite care.

Call to arrange a visit or for more details on thespecific types of care our homes provide, seewww.brighterkind.com

Experience the difference at our brighterkind care homes.


VILLA SCALABRINI Green Street, Shenley WD7 9BB Tel: 0208 207 5713 OP D PDWALSINGHAM SUPPORT – ALDENHAM ROAD, 122 Watford WD23 2ET Tel: 01923 237770 PD LDA YAWALSINGHAM SUPPORT – BAKER STREET, 86 Potters Bar EN6 2EP Tel: 01707 642542 OP PD LDA YAWILTON LODGE RESIDENTIAL HOME 73-77 London Road, Shenley, Radlett WD7 9BW Tel: 01923 858272 OP D PD

MEAD, THE Castleford Close, Allerton Road, Borehamwood WD6 4AL Tel: 0208 953 8573 Advert page 60 OP D PDMOTI WILLOW 1 Watling Street , Radlett, Hertfordshire WD7 7NG Tel: 01923 857460 MH YASHENLEYBURY HOUSE LTD Black Lion Hill, Radlett WD7 9DE Tel: 01923 859238 OPSUNRISE OPERATIONS ELSTREE LTD Edgewarebury Lane, Elstree WD6 3RG Tel: 0203 603 2147 Advert page 38 OP D

Hertsmere care homes continued




BUSHEY HOUSE BEAUMONT 57-59 High Street, Bushey WD23 1QN Tel: 0203 394 0989 Advert page 48 OP PD YA

COOPERSCROFT RESIDENTIAL AND NURSING HOME Coopers Lane Road, Potters Bar EN6 4AE Tel: 01707 644179 OP D

ELSTREE LAWNS SPECIALIST NURSING HOME Barnet Lane, Elstree WD6 3RD Tel: 0203 553 7812 Advert page 63 D

FOREST CARE VILLAGE ELSTREE AND BOREHAMWOOD 10-20 Cardinal Avenue, Borehamwood WD6 1EP Tel: 0208 236 2000 OP D PD SI YA

HILL HOUSE CARE CENTRE Elstree Hill South, Elstree WD6 3DE Tel: 0203 553 7701 Advert page 63 OP PD

HOUNDSWOOD HOUSE CARE HOME Harper Lane, Radlett WD7 7HU Tel: 01923 856819 Advert page 58 OP D PD

KESTREL GROVE NURSING HOME Hive Road, Bushey Heath, Bushey WD23 1JQ Tel: 0208 950 4329 OP D

NEW COURT PLACE 99 Whitehouse Avenue, Borehamwood WD6 1HB Tel: 0208 238 6990 PD LDA YA

WILTON HOUSE RESIDENTIAL AND NURSING HOME 73-77 London Road, Shenley, Radlett WD7 9BW Tel: 01923 858272 OP D PD

Hertsmere care homes with nursing

www.heritagecare.co.ukSt Audrey’s

“Every day here is a good day” St Audrey’s resident

For further information please contact us. Tel: 01707 272264 Email: [email protected]

St Audrey’s, Church Street, Old Hatfield, AL9 5AR

St Audrey’s is an exceptional residential care home for 38 people in the picturesque village of Old Hatfield. Set in the beautiful grounds of Hatfield House, St Audrey’s is a truly special place to live.

QuantumCare

Quality of lifeQuality of lifelife

For information on any of our homes or our care services: www.quantumcare.co.uk

LUTON

HODDESDON

Hertfordshire

A1(M)

M25

M1

LETCHWORTHGARDEN CITY

DUNSTABLE

Find it, at one of our 26 Homes in the Hertfordshire areaTel: 01707 393293email: [email protected]

• Residential, Respite and Day Care• Accredited providers of

Specialist Dementia Care • Competitive fee rates, not for profit

A friendly, stimulating atmosphereProviding the human warmth to help you enjoy life in a comfortable, homely environment

Well trained, caring staffWe choose dedicated staff for whom caring is not just a job, but a vocation

A convenient, central locationAll our homes are located in the heart of the local community

What makes an ideal care home?





ASHWOOD PLACE Sunnyside Close, Hitchin SG4 9JG Tel: 01462 435135 PD LDA

BALDOCK Office 17-18 Cloisters, Hitchin Street, Baldock SG7 6AE Tel: 01462 491141 LDA MH SI

BURLEIGH HOUSE 41 Letchworth Road, Baldock SG7 6AA Tel: 01462 893216 Advert 62 OP D PD

ELMSIDE Elmside Walk, Hitchin SG5 1HB Tel: 01462 451737 OP D

FOXHOLES CARE HOME Pirton Road, Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover OP PD

FREEMAN HOUSE Radburn Way, Letchworth Garden City SG6 2LH Tel: 01462 488000 Advert page 60 OP D PD

GOSMORE NURSING AND CARE CENTRE Hitchin Road, Gosmore, Nr Hitchin SG4 7QH Tel: 01462 454925 OP D PD

GUYSFIELD RESIDENTIAL HOME Willian Road, Willian, Letchworth Garden City SG6 2AB Tel: 0808 223 5509 Advert page 63 OP D

HALCYON DAYS The Old Rectory, Church Lane, Graveley, Hitchin SG4 7LU Tel: 01438 315 588 Advert page 57 OP D

HARDY DRIVE 23 Hardy Drive, Royston SG8 5LZ Tel: 01763 243684 LDA

HIGHBURY RISE 6 Highbury Road, Hitchin SG4 9RW Tel: 01462 437495 OP D

LUKE’S PLACE The Old Estates Office, Putteridge Park, Luton LU2 8LD Tel: 01582 458201 PD LDA YA

MARGARET HOUSE Church End, Barley, Royston SG8 8JS Tel: 01763 848272 OP MILFORD LODGE CARE HOME Priory End, Hitchin SG4 9AL Tel: 01442 236020 OP D

MILLCROFT Royston Road, Barkway, Royston SG8 8BU Tel: 01763 848306 OP PD LDA YA

MINSDEN Wratten Road West, Hitchin SG5 2AU Tel: 01462 460703 Advert page 60 OP D PD

NEVETTS Bowling Green Lane, Buntingford SG9 9DF Tel: 01763 271737 Advert page 60 OP D PD

OSBOURNE COURT CARE HOME Park Drive, Baldock SG7 6EN Tel: 01462 896966 OP D PD LDA

PROVIDENCE COURT Providence Way, Baldock SG7 6TT Tel: 01462 490870 Advert page 60 OP D PD

RICHARD COX HOUSE Dog Kennel Lane, Royston SG8 7AB Tel: 01763 249111 Advert page 60 OP D PDSLOE HILL RESIDENTIAL HOME Mill Lane, St Ippoyts SG4 7NN Tel: 01462 459978 OP D PD

STAMFORD AVENUE, 28 Royston SG8 7DD Tel: 01763 236167 LDA MH YA

North Hertfordshire care homes


• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports• extra information, photos and direct website links for hundreds of providers• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Quality of lifeQuality of lifelife

For information on any of our homes or our care services: www.quantumcare.co.uk

LUTON

HODDESDON

Hertfordshire

A1(M)

M25

M1

LETCHWORTHGARDEN CITY

DUNSTABLE

Find it, at one of our 26 Homes in the Hertfordshire areaTel: 01707 393293email: [email protected]

• Residential, Respite and Day Care• Accredited providers of

Specialist Dementia Care • Competitive fee rates, not for profit

A friendly, stimulating atmosphereProviding the human warmth to help you enjoy life in a comfortable, homely environment

Well trained, caring staffWe choose dedicated staff for whom caring is not just a job, but a vocation

A convenient, central locationAll our homes are located in the heart of the local community

What makes an ideal care home?





TURNING POINT – BRICKFIELDS COTTAGE Hare Street Road, Buntingford SG9 0AB Tel: 01763 289230 LDA YA

WALSWORTH ROAD, 17 Hitchin SG4 9SP Tel: 01462 420019 LDA YA

North Hertfordshire care homes continued

North Hertfordshire care homes with nursing

• “Complex Care Premium (CCP) Care Home 2015-16” – (Herts CC)• “Best Care Team in Herts 2013/14 – Runner Up” (HCPA)• “Best Business in North Herts 2013/14 – Runner Up” (FSB)• “Best Training and Development Programme 2013/14 – Runner-Up” (FSB)• “Best Care Worker 2013/14 – Winner” (Comet Community Awards)• “Best Care Business 2011/12– Winner” (HCPA)

AWARD WINNING BURLEIGH HOUSEResidential Care Home

41 Letchworth Rd, Baldock, Herts SG7 6AA

Tel: 01462 893216Email: [email protected]

• Award winning specialist dementia and residential care home

• “Accredited” care home for Herts. CC• Long term, respite and day care provided• Experienced management and highly trained staff• Private and LA placements welcome

www.burleigh-house.comPlease contact us for a free brochure and DVD

WESTBOURNE CARE HOME 9 Bedford Road, Hitchin SG5 2TP Tel: 01462 459954 OP

WINDMILL LODGE 2 Windmill Hill, London Road, Buntingford SG9 9JP Tel: 01763 273935 OP LDA YA

BENSLOW NURSING HOME Benslow Rise, Hitchin SG4 9QY Tel: 01462 459773 OP D

FOXHOLES CARE HOME Pirton Road, Hitchin SG5 2EN Tel: 01462 410767 Advert inside front cover OP PD

GOSMORE NURSING AND CARE CENTRE Hitchin Road, Gosmore SG4 7QH Tel: 01462 454925 OP D PD

LAVENDER FIELDS – CARE HOME WITH NURSING No. 1 Lavender Fields, Lucas Lane, Hitchin SG5 2JB Tel: 01462 454508 PD YA

MONREAD LODGE London Road, Woolmer Green, Knebworth SG3 6HG Tel: 01438 817466 OP

OSBOURNE COURT CARE HOME Park Drive, Baldock SG7 6EN Tel: 01462 896966 OP D PD LDA

ST CATHERINES NURSING HOME Spring Road, Letchworth Garden City SG6 3PR Tel: 01462 678888 OP D PD

ST GEORGE’S NURSING HOME – ROYSTON 42 Kneesworth Street, Royston SG8 5AQ Tel: 01763 242243 OP PD

SUE RYDER – STAGENHOE PARK St Paul's Walden, Hitchin SG4 8BY Tel: 01438 871215 OP D LDA SI YA

SYMONDS HOUSE – CARE HOME WITH NURSING PHYSICAL DISABILITIES 2 Lavender Fields, Lucas Lane, Hitchin SG5 2JB Tel: 01462 452460 PD YA

TREMBATHS Talbot Way, Letchworth Garden City SG6 1UA Tel: 01462 481694 OP D

WHITE HOUSE NURSING HOME, THE Gillison Close, Letchworth Garden City SG6 1QL Tel: 01462 485852 OP D PD

WYMONDLEY NURSING AND RESIDENTIAL CARE HOME Stevenage Road, Little Wymondley, Hitchin SG4 7HT Tel: 01438 312434 OP D PD


Residential Care for older people in a place

you can call home.Call 01727 863327

www.abbeyfieldstalbans.co.uk [email protected]

The Abbeyfield St Albans Society Ltd

Charity 211934

Time to enjoy older age

• Attractive and spacious • Single en-suite bedrooms •• Home cooked, balanced menu • Programme of activities for residents •

• Visiting entertainers • A high standard of care at a reasonable cost •

OAK CARE LTD

Oak Tree Manor2 Chene Drive, Off Waverley Road,

St Albans, Herts AL3 5QPTelephone: 01727 832393

Cherry Tree Manor8 Great Road, Hemel Hempstead,

Herts HP2 5LBTelephone: 01442 217621

Email: [email protected] Web: www.oakcareltd.co.uk

Questions on elderly care in Hertfordshire? We can helpGetting to know our elderly care support line.When you’re considering care for your loved one, speaking to us can really help to put your mind at ease. Whether it’s advice on choosing the right care, or understanding how to pay for care – our team of elderly care advisers are here to guide you through your options.

To talk to an elderly care adviser:

Call 0333 220 4922 †

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

Guysfield

The Orchard

Looking for quality care?Our homes offer the highest standards, of residential, nursing and dementia care. Our team of highly skilled and passionate staff take time to get to know the people we care for and their families to provide a real home from home environment.

If you're looking for a care home that offers personalised care on a short stay or permanent basis, or you'd like some advice about funding the cost of care, come and discover how we can meet your needs today.

To book a visit, or request a free guide to funding the cost of care

Residential Nursing Dementia Permanent Respite

Guysfield Residential HomeTel: 0808 223 5509Willian Road, WillianLetchworth, Hertfordshire SG6 2AB

The Orchard Nursing HomeTel: 0808 223 5544129 - 135 Camp Road, St AlbansHertfordshire AL1 5HL

Download the free guide to funding the cost of care caringhomes.org/carechoices


ABBEY LODGE CARE HOME UNIT 1 49 Harvey Road, London Colney, St Albans AL2 1NA Tel: 01727 825899 MH BEAU SEJOUR CARE SERVICES 12-14 Castle Road, St Albans AL1 5DL Tel: 01727 859948 OP PD LDA YABIRCHWOOD BUNGALOW off How Wood, Park Street, St Albans AL2 2QZ Tel: 01727 874776 OP LDA YABOWMANS LODGE 46 Coombes Road, London Colney, St Albans AL2 1ND Tel: 07759 402987 LDABROOKDENE HOUSE 1 Watling Street, Radlett WD7 7NG Tel: 01923 857460 OP MH YACADDINGTON HALL RESIDENTIAL HOME Luton Road, St Albans, Markyate AL3 8QB Tel: 0300 300 8000 Advert page 63 OP DCHERRY TREE HOUSING ASSOCIATION – TAVISTOCK AVENUE, 5 St Albans AL1 2NQ Tel: 01727 843545 LDACHERRY TREE HOUSING ASSOCIATION – TAVISTOCK AVENUE, 12 St Albans AL1 2NH Tel: 01727 850215 LDACHISWELL RESIDENTIAL HOME 193 Watford Road, Chiswell Green, St Albans AL2 3HH Tel: 01727 856153 OP MHCLARE LODGE CARE HOME 8 Battlefield Road, St Albans AL1 4DD Tel: 01727 864379 OP DCOLNEY LODGE LTD 323 High Street, St Albans, London Colney AL2 1ED Tel: 01727 825396 MHDIMENSIONS NICHOLAS HOUSE Cairns Close, St Albans AL4 0EY Tel: 01727 839909 LDADIMENSIONS RIDGMONT ROAD, 8 St Albans AL1 3AF Tel: 01727 853870 LDAFONTHILL HOUSE Cassius Drive, St Albans AL3 4GD Tel: 01727 893104 Advert page 65 OP D PD SI

FOSSE HOUSE Ermine Close, St Albans AL3 4LA Tel: 01727 819700 Advert page 60 OP D PDGRACE MURIEL HOUSE 104 Tavistock Avenue, St Albans AL1 2NW Tel: 01727 863327 Advert page 63 OPGREENWOOD COTTAGE 40 Tippendell Lane, St Albans AL2 3HL Tel: 01727 874169 LDAGREENWOOD LODGE 11 Barry Close, Chiswell Green, St Albans AL2 3HN Tel: 01727 872181 LDA YAHARPENDEN BETHESDA HOME 201 Luton Road, Harpenden AL5 3DD Tel: 01582 761359 OPHIXBERRY LANE 3 Hixberry Lane, St Albans AL4 0TZ Tel: 01727 753142 LDAHOLLY HOUSE RESIDENTIAL CARE HOME 38 Barnet Road, London Colney, St Albans AL2 1BG Tel: 01727 825559 MHHOLLY LODGE Fairheart Ltd, 12 Clarence Road, Harpenden AL5 4AJ Tel: 01582 712640 OPLAVENDER LODGE 390 Hatfield Road, St Albans AL4 0DU Tel: 01727 860805 LDA

LEYLAND HOUSE New Link Residential Homes Association, 22 Leyland Avenue, St Albans AL1 2BE Tel: 01727 763707 MHLYNDON HOUSE 2 High Street, Sandridge, St Albans AL4 9DH Tel: 01727 851050 OP DMEADOW ACRES 7 Crabtree Lane, Harpenden AL5 5TA Tel: 01582 768098 PD LDAMILEHOUSE LANE 25 Milehouse Lane, St Albans AL1 1TF Tel: 01727 835413 LDA YAOAK TREE MANOR 1-2 Chene Drive, off Waverley Road, St Albans AL3 5QP Tel: 01727 832393 Advert page 63 OP D PD

St Albans care homes




Recover and recuperate at Fonthill House

Exceptional Nursing and residential care in St Albans

A different quality of care

• Private GP Service• • Private Nurses• Physiotherapy• Private Dietician• Private Chef• • Private Butler• Chiropodist• Private Occupational Therapist

01727 893104

www.fonthillcare.co.uk

After a fall, a hospital stay or a medical procedure, a great start to recovery and rehabilitation is crucial. Fonthill House, St Albans’pioneering care home, also o�ers short-term convalescent care: it’s a proven way to get you back on your feet, faster.

Fonthill’s dedicated sta� delivers the highest quality of care. Our friendly, welcoming team is experienced in helping with all levels of care, from routine assistance to more complex needs. Our skilled nursing team ensure that your medical needs are central to care planning.

Just as important as the holistic care is the restaurant-quality food prepared by our team of chefs. Everything is freshly prepared: we work with dieticians and nutritionists to create tailor-made menus. Fresh �sh, the �nest meats, nutritious smoothies and juices - it all helps improve well being, health and vitality.

A full daily programme of events, including high-pro�le visiting speakers and excursions is part of a stimulating and sociable environment - looking after both mind and body.

To �nd out more about convalescent care at Fonthill House call Nathan Tomkinson or Caroline Bishop

Cassius Drive, o� King Harry Lane, St Albans AL3 4GD


Recover and recuperate at Fonthill House

Exceptional Nursing and residential care in St Albans

A different quality of care

• Private GP Service• • Private Nurses• Physiotherapy• Private Dietician• Private Chef• • Private Butler• Chiropodist• Private Occupational Therapist

01727 893104

www.fonthillcare.co.uk

After a fall, a hospital stay or a medical procedure, a great start to recovery and rehabilitation is crucial. Fonthill House, St Albans’pioneering care home, also o�ers short-term convalescent care: it’s a proven way to get you back on your feet, faster.

Fonthill’s dedicated sta� delivers the highest quality of care. Our friendly, welcoming team is experienced in helping with all levels of care, from routine assistance to more complex needs. Our skilled nursing team ensure that your medical needs are central to care planning.

Just as important as the holistic care is the restaurant-quality food prepared by our team of chefs. Everything is freshly prepared: we work with dieticians and nutritionists to create tailor-made menus. Fresh �sh, the �nest meats, nutritious smoothies and juices - it all helps improve well being, health and vitality.

A full daily programme of events, including high-pro�le visiting speakers and excursions is part of a stimulating and sociable environment - looking after both mind and body.

To �nd out more about convalescent care at Fonthill House call Nathan Tomkinson or Caroline Bishop

Cassius Drive, o� King Harry Lane, St Albans AL3 4GD


PALM LODGE 59 Kings Road, London Colney, St Albans AL2 1ES Tel: 01727 825820 MH YA ADREDCLYFFE 21 Salisbury Avenue, Harpenden AL5 2QF Tel: 01582 620000 OP PD LDA SI YAROSEBERY HOUSE 1 Rosebery Avenue, Harpenden AL5 2QT Tel: 01582 715600 OPST CLAIRE’S 38-40 Church Crescent, St Albans AL3 5JE Tel: 01727 762386 MHST MATTHEWS CARE HOME Chequer Lane, Redbourn AL3 7QG Tel: 01582 792042 OP DSTAIRWAYS 19 Douglas Road, Harpenden AL5 2EN Tel: 01582 460055 PD LDA YA

STATION ROAD 1 Station Road, Wheathampstead, St Albans AL4 8BU Tel: 01582 833957 LDASTRATHMORE LODGE 2 Hall Place Gardens, St Albans AL1 3SP Tel: 01727 856864 OP D PDSTUART HOUSE 149 London Road, St Albans AL1 1TA Tel: 01727 858200 Advert adjacent OPTARA’S RETREAT CARE HOME High Street, Sandridge, St Albans AL4 9DQ Tel: 01727 850527 OP D




St Albans care homes continued

UNITED RESPONSE – LEMSFORD ROAD, 66 & 66A St Albans AL1 3PT Tel: 01727 850436 PD LDAVESTA LODGE Watling View, St Albans AL1 2PB Tel: 01727 799600 Advert page 60 OP D PDWALSINGHAM SUPPORT – HIGH OAKS, 1 St Albans AL3 6DJ Tel: 01727 844523 PD LDA YAWALSINGHAM SUPPORT – UPPER LATTIMORE ROAD, 2 Kyros House, St Albans AL1 3TU Tel: 01727 858783 OP LDA YAWILLOW COURT Aldwickbury Crescent, Harpenden AL5 5SD Tel: 01582 466244 Advert page 60 OP D PDWOODSIDE RESIDENTIAL HOME 10 Leyland Avenue, St Albans AL1 2BE Tel: 01727 869406 MH

St Albans care homes with nursing

ABBEY LODGE CARE HOME – ST ALBANS 53-55 Harvey Road, London Colney, St Albans AL2 1NA Tel: 01727 825899 MHALLINGTON COURT NURSING HOME Lye Lane, Bricket Wood, St Albans AL2 3TN Tel: 01923 888768 Advert page 63 DCROSBY CLOSE 1-2 Crosby Close, off Hill End Lane, St Albans AL4 0AT Tel: 01727 833142 LDA FIELD HOUSE NURSING HOME 8 Townsend Road, Harpenden AL5 4BQ Tel: 01582 807852 Advert page 63 OP

Established in 1983, we provide residential care for both male and female elderly residents. We are a short distance from the City Centre and walking distance to local amenities such as local shops. The layout of the house is homely, spacious and free flowing, allowing residents easy access to all the communal areas. Our aim is to provide accommodation and care with proper regard for the dignity and self respect of residents.

149 London Road, St Albans, Hertfordshire, AL1 1TA Web: www.caremore.org.ukTel: 01727 852107 or 01727 858200 Email: [email protected]

ORCHARD NURSING HOME, THE 129-135 Camp Road, St Albans AL1 5HL Advert page 63 Tel: 0808 223 5544 OP D YA

TENTERDEN HOUSE NURSING HOME Lye Lane, Bricket Wood, St Albans AL2 3TN Advert page 63 Tel: 01923 884556 OP D PD LDA MH SI YA AD

VERULAM HOUSE NURSING HOME Verulam Road, St Albans AL3 4DH Tel: 01727 853991 OP PD


SCARBOROUGH HOUSE 395 Scarborough Avenue, Stevenage SG1 2QA Tel: 01438 361196 LDASENSE – JENNY CHAPMAN HOUSE 167 Shephall View, Stevenage SG1 1RR Tel: 01438 749013 PD LDA SI WINDSOR HOUSE 8 Windsor Close, Stevenage SG2 8UD Tel: 01438 813915 MHWINNETT COTTAGE 111 Hertford Road, Stevenage SG2 8SH Tel: 01438 813915 MHWISDEN COURT Wisden Road, Stevenage SG1 5JD Tel: 01438 354933 Advert outside back cover OP D PD SI

FELLOWES WAY, 49 Stevenage SG2 8BS Tel: 01438 726886 LDA YAJUBILEE COURT Hayward Close, Lonsdale Road, Stevenage SG1 5BS Tel: 01438 730000 Advert page 60 OP D PD LDAJULIANS HOUSE 6 Julians Road, Stevenage SG1 3ES Tel: 01438 751366 LDA YALIFE OPPORTUNITIES TRUST – HITCHIN ROAD, 9 Stevenage SG1 3BJ Tel: 01923 299770 OP D PD LDA MARTINS HOUSE Jessop Road, Stevenage SG1 5LL Tel: 01438 351056 Advert page 57 OP DSAINT STEPHEN'S LODGE 342 Canterbury Way, Stevenage SG1 4DU Tel: 01438 721765 LDA YA

Stevenage care homes

KNEBWORTH CARE HOME 59 London Road, Woolmer Green, Knebworth SG3 6JE Tel: 01438 810970 OP D YAMANOR VIEW 45 Manor View, Stevenage SG2 8PF Tel: 01438 311615 LDAPINELODGE CARE HOME Graveley Road, Stevenage SG1 4YS Tel: 01438 721417 OP

ROEBUCK NURSING HOME London Road, Stevenage SG2 8DS Tel: 01438 740234 OP DWOODLANDS VIEW RESIDENTIAL AND NURSING HOME Magpie Crescent, Stevenage SG2 9RZ Advert page 63 Tel: 01438 893912 OP D PD LDA MH SI YA AD

Stevenage care homes with nursing




0800 389 2077




0800 389 2077 Advertisers are highlighted






0800 389 2077




0800 389 2077




0800 389 2077

CARETECH COMMUNITY SERVICES (NO. 2) LTD – THE AVENUE, 44 Watford WD17 4NS Tel: 01923 226946 LDA

COURTLAND LODGE Courtlands Close, Watford WD24 5GW Tel: 01923 681231 Advert page 60 OP D PD





BERRYWOOD 130 Berry Lane, Rickmansworth WD3 4BT Tel: 01923 770132 LDACARETECH COMMUNITY SERVICES (NO. 2) LTD – HIGH STREET, 196 Rickmansworth WD3 1BD Tel: 01923 774869 LDA YA CROXLEY HOUSE The Green, Croxley Green, Rickmansworth WD3 3JB Tel: 01923 775134 OP D PDFAIRWAY, THE Green Lane, Highlands, Oxhey WD19 4LX Tel: 01923 221345 Advert page 60 OP D PD

FIRS AND HEWLITT Woodside Road, Abbots Langley WD5 0HT Tel: 01923 681157 OP D PD LDAMERESWORTH Dell Wood, Field Way, Rickmansworth WD3 7EJ Tel: 01923 714300 Advert page 60 OP D PDPINEWOOD LODGE Oxhey Drive, Watford WD19 7HR Tel: 0208 421 7900 Advert page 60 OP D PD

SEYMOUR HOUSE 13-17 Rectory Road, Rickmansworth WD3 1FH Tel: 01923 778788 OP DSUNRISE OPERATIONS CHORLEYWOOD LTD Highview, Chorleywood, Rickmansworth WD3 5TQ Tel: 01923 884044 Advert page 38 OP DTHORPEDALE Station Approach, Homefield Road, Chorleywood WD3 5QJ Tel: 01923 284648 LDAWALSINGHAM SUPPORT – BEACON WAY, 3 Rickmansworth WD3 7PQ Tel: 01923 896579 OP PD LDA YAWALSINGHAM SUPPORT – CHURCH LANE, 30 & 32 Mill End, Rickmansworth WD3 8HD Tel: 01923 774082 OP PD LDA SI YAWESTERLEY CARE HOME Chorleywood Close, Rickmansworth WD3 4EG Tel: 01923 775789 OP D

Three Rivers care homes

ERSKINE HALL CARE CENTRE Watford Road, Northwood HA6 3PA Advert page 63 Tel: 01923 888793 OP D PD LDA MH SI YA AD

NORTHWOOD NURSING HOME 24 Eastbury Avenue, Northwood HA6 3LN Tel: 01923 826807 OP PD MH YA

RIVER COURT RESIDENTIAL AND NURSING HOME Explorer Drive, Watford WD18 6TQ Tel: 01923 883761 Advert page 63 OP D

BURFORD HOUSE NURSING HOME Rickmansworth Road, Chorleywood WD3 5SQ Tel: 01923 282818 Advert page 52 OP PD YACHALFONT COURT Uxbridge Road, Rickmansworth WD3 7AR Tel: 01923 772378 OP D PD LDA MH

CHORLEYWOOD BEAUMONT Rickmansworth Road, Chorleywood WD3 5BY Tel: 01923 700620 Advert page 48 OP D PD YA

DAPPLEMERE NURSING HOME Shepherds Lane, Chorleywood WD3 5HA Tel: 01923 282119 OP D PD MH SI

Three Rivers care homes with nursing

Watford care homes

AUBURN MERE Woodlands, Oxhey Lane, Watford WD19 5RE Tel: 01923 247310 OP DBELLEROSE RESIDENTIAL HOME 14-16 Westland Road, Watford WD17 1QS Tel: 01923 444634 MH YA

HillsideRest Home for the Elderly

Hillside is a charming residential home situated in a quiet residentialarea close to Oxhey village. Hillside was a large family home which

has been extended and upgraded whilst retaining the essential “homely atmosphere of the original house.”

Large Garden & Conservatory • Lift • Relaxed atmosphereThe proprietor is a fully qualified nurse with

many years of nursing experience

39-43 Kingsfield Road, Oxhey, Watford, Herts, WD19 4TQTel: 01923 236618 Fax: 01923 233852

SHEPHERD’S LODGE 66 Sheepcot Lane, Watford WD25 0DG Tel: 01923 354105 OP LDA MH

SILVERSPRINGS 12 Rosslyn Road, Watford WD18 0JY Tel: 01923 227852 PD LDA SI YA

ST ANTHONY’S 3 Mildred Avenue, Watford WD18 7DY Tel: 01923 226174 OP D

TANNERS Stewart Close, Abbots Langley WD5 0NU Tel: 01923 681154 OP D PD LDA

TANNERS WOOD 5 & 5a Tanners Wood Close, Tanners Wood Lane, Abbots Langley WD5 0HR Tel: 01923 270270 LDA

TREMONA CARE HOME Alexandra Road, Watford WD17 4QY Tel: 01442 236020 OP D

TURNING POINT – HAGDEN LANE 336-338 Hagden Lane, Watford WD18 7SH Tel: 01923 213015 LDA MH YA

TURNING POINT – PARKVIEW 113-115 Sussex Road, Watford WD24 5HR Tel: 01923 230586 LDA YA

VILLCARE LTD – EASTBURY ROAD 51 Eastbury Road, Watford WD19 4JN Tel: 01923 331070 LDA

VILLCARE LTD – STANLEY ROAD 5 Stanley Road, Watford WD17 2QU Tel: 01923 241465 LDA

DIMENSIONS CHESHIRE DRIVE, 53-55 Leavesden, Watford WD25 7GP Tel: 01923 682671 LDAFAIRHAVEN 17-19 Park Avenue, Watford WD18 7HR Tel: 01923 220811 OPGREENBANKS Greenbank Road, Watford WD17 4JR Tel: 01923 255160 Advert outside back cover OP D PD SIGREENHILL LODGE 22-24 Alexandra Road, Watford WD17 4QY Tel: 01923 241957 MHHILLSIDE 82 Pinner Road, Oxhey WD19 4EH Tel: 01923 245466 LDAHILLSIDE REST HOME 39-43 Kingsfield Road, Oxhey, Watford WD19 4TQ Tel: 01923 236618 Advert below OPKESTREL GROVE NURSING HOME Hive Road, Bushey Heath, Bushey WD23 1JQ Tel: 0208 950 4329 OP DMARGARET HOUSE Parsonage Close, Abbots Langley WD5 0BQ Tel: 01923 261190 Advert page 60 OP D PD

MILDRED AVENUE 136 Mildred Avenue, Watford WD18 7DX Tel: 01923 249048 LDAMONTROSE CARE HOME 95 Langley Road, Watford WD17 4PE Tel: 01442 236020 OP DORCHARD VIEW RESIDENTIAL HOME 776 St Albans Road, Watford WD25 9FH Tel: 01923 673806 LDA MH YAPARK LODGE RESIDENTIAL HOME 4 Park Avenue, Watford WD18 7HP Tel: 01923 353350 MH YAPRIMROSE LODGE 29-33 Essex Road, Watford WD17 4EL Tel: 01923 444435 OP D YAPRINCE MICHAEL OF KENT COURT Stratford Road, Watford WD17 4DH Tel: 01923 234780 OP DROSSLYN COURT 6-8 Rosslyn Road, Watford WD18 0JY Tel: 01923 244130 OP





Watford care homes continued


The Chase is a modern purpose built Nursing Home, tastefully decorated, providing a warm friendly environment for its residents. It is registered with the Care Quality Commission and is in easy reach of local shops, major road routes M25 and M1. Please feel free to visit or telephone at any time for viewing and advice.

4 Printers Avenue, Whippendell Road, Watford

t: 01923 232307 [email protected] www.lifestylecare.co.uk/the-chase

The Chase Care Home




ARDEN HOUSE NURSING HOME 31 Upper Highway, Hunton Bridge, Kings Langley WD4 8PP Tel: 01923 262157 OP

BRUNSWICK COURT CARE CENTRE 62 Stratford Road, Watford WD17 4JB Advert page 63 Tel: 01923 888773 OP D PD LDA MH SI YA AD

CHASE CARE CENTRE, THE 4 Printers Avenue, Whippendell Road, Watford WD18 7QR Tel: 01923 232307 Advert below OP D PD YA

WISTERIA LODGE 24 Brookdene Avenue, Watford WD19 4LF Tel: 01923 350553 LDA YA

YORK HOUSE 180-182 York Way, Watford WD25 9RX Tel: 01923 676611 MH

Watford care homes continued

Watford care homes with nursing

LANCASTER COURT 108 High Road, Leavesden Green, Watford WD25 7AJ Advert outside back cover Tel: 01923 689348 OP D PD SI

LANGLEY VIEW RESIDENTIAL HOME 60 Langley Road, Watford WD17 4PN Tel: 01923 251089 OP PD LDA MH YA

PARK VIEW RESIDENTIAL HOME 118 Gammons Lane, Watford WD24 5HY Tel: 01923 219167 OP LDA MH YA


Home care providers

Useful local contacts Age UK Dacorum Provides information, practical support and social inclusion to older people and their carers throughout the Borough.

Half Moon Yard, High Street, Hemel Hempstead HP1 3AE Tel: 01442 259049 Email: [email protected] Website: www.ageuk.org.uk/dacorum

Age UK Hertfordshire Age UK Hertfordshire works with and for older people in the county of Hertfordshire.

4 Silver Court, Watchmead, Welwyn Garden City, Hertfordshire AL7 1LT Tel: 01707 323272 Advice Line: 0300 345 3446 Email: [email protected] Web: www.ageuk.org.uk/hertfordshire

Alzheimer’s Society The leading UK care and research charity for people with dementia, their families and carers.

East Hertfordshire Office: Ground Floor Office, Millars 3, Southmill Road, Bishop's Stortford, Hertfordshire CM23 3DH Tel: 01279 508448 Email: [email protected]

West Hertfordshire Office: Suite 6, Ground Floor, Building 500, 5 Hercules Way, Leavesden, Watford WD25 7GS Tel: 01923 894222 Email: [email protected]

Carers in Hertfordshire Providing quality services to all carers in Hertfordshire.

The Red House, 119 Fore Street, Hertford SG14 1AX Tel: 01992 586969 Email: [email protected] Web: www.carersinherts.org.uk

Crossroads Care Support for carers and the people they care for.

Crossroads Care Hertfordshire North: Suite 5, Intech House,

Wilbury Way, Hitchin SG4 0TW Tel: 01462 455578 Web: www.crossroadshn.org.uk

Crossroads Care South Hertfordshire: Warwick House 2 Oaks Court, Warwick Road, Borehamwood WD6 1GS Tel: 0208 905 1158 Web: www.hertfordshirecrossroads-south.org.uk

Healthwatch Hertfordshire The independent consumer champion for health and social care in Hertfordshire.

Douglas Tilbe House, Hall Grove, Welwyn Garden City AL7 4PH Tel: 01707 275978 Web: www.healthwatchhertfordshire.co.uk

Hertfordshire Action on Disability Helping disabled people in Hertfordshire.

The Woodside Centre, The Commons, Welwyn Garden City AL7 4DD Tel: 01707 324581 Web: www.hadnet.org.uk

Hertfordshire Care Providers Association Sharing best practice in care through partnership.

Attimore Barn, Ridgeway, Welwyn Garden City AL7 2AD Tel: 01707 536020 Email: [email protected] Web: www.hcpa.info

Hertfordshire County Council County Hall, Pegs Lane, Hertford SG13 8DQ Tel: 0300 123 4042 Tel: 0300 123 4041 (textphone for deaf and hard of hearing people only) Emergency out of hours: 0300 123 4042 Email: [email protected] Web: www.hertsdirect.org

HertsHelp A service to help you find local advice and information. Tel: 0300 123 4044 Minicom: 0300 456 2364 Text: ‘hertshelp’ to 81025 Email: [email protected]


Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Tel: 0808 808 8141 Email: [email protected] Web: www.elderabuse.org.uk

Age UK National helpline: 0800 169 6565 Web: www.ageuk.org.uk

Association of Charity Officers A national umbrella body for benevolent charities.Tel: 0207 255 4480 Email: [email protected] • Web: www.aco.uk.net

British Institute of Learning Difficulties (BILD) Aims to improve the quality of life for people with a learning disability. Tel: 0121 415 6960 • Email: [email protected] Web: www.bild.org.uk

Care Choices helpline Free, independent information and help. Tel: 0800 389 2077 Web: www.carechoices.co.uk

Care Quality Commission Independent regulator of care services in England. Tel: 03000 616161 Email: [email protected] Web: www.cqc.org.uk

Carers Trust Works to improve support, services and recognition for anyone caring for a family member or friend. Tel: 0844 800 4361 Email: [email protected] Web: www.carers.org

Carers UK The voice of carers. Tel: 0808 808 7777 Email: [email protected] Web: www.carersuk.org

Elderly Accommodation Counsel Helps older people make informed choices about meeting their housing and care needs. Tel: 0800 377 7070 Email: [email protected] Web: www.housingcare.org

Friends of the Elderly Supports older people who have a range of practical needs.

Tel: 0207 730 8263 Email: [email protected] Web: www.fote.org.uk

Independent Age Produces a wide range of guides and factsheets. Tel: 0800 319 6789 Email: [email protected] Web: www.independentage.org.uk

National Activity Providers Association (NAPA)Promotes the importance of activities for older persons. Tel: 0207 078 9375 Email: [email protected] Web: www.napa-activities.co.uk

Pension Service, The Information about pensions and pensioner benefits. Part of the Department for Work and Pensions. Web: www.gov.uk/dwp

POhWER An independent advocacy agency. Tel: 0300 456 2370 Email: [email protected] Web: www.pohwer.net

Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 451 1088 Email: [email protected] Web: www.rnha.co.uk

Relatives and Residents Association, The For older people needing, or living in, residential care and their families and friends. Tel: 0207 359 8148 Email: [email protected] • Web: www.relres.org

SANE Advice on mental health issues. Tel: 0845 767 8000 between 6pm and 11pm Web: www.sane.org.uk

Silver Line, The A 24-hour telephone befriending and advice line. Tel: 0800 470 8090 Web: www.thesilverline.org.uk

United Kingdom Home Care Association Professional association of home care providers. Tel: 0208 288 5291 Email: [email protected] Web: www.ukhca.co.uk

Home care providers

Useful national contacts


Index

AAbbots Care Ltd Hertfordshire 26 Abetta Homecare Services 26

AccuroCare West Herts 26

Ace Community Care Ltd 26

AC Homecare 26

Action for Children Herts Domiciliary Care 26

Adico Care 26

Advencare Ltd 26

Ainsworth Care 26

Angel Hands 26

Archers Court 26

BBaldock Manor 26

Beau Sejour Care Services 26

Bluebird Care (Chiltern and Dacorum) 26

Bluebird Care (East Hertfordshire) 26

Bluebird Care (Stevenage) 26

Bluebird Care (Watford and Three Rivers) 26

Bluebird Care (Welwyn and Hatfield) 26

BlueSky Home Care Ltd 26

Broad Oak Manor Domicilary Care 26

Broad Oak Manor Nursing Home 26

Bushey 26

Bushey Flexicare 26

Bushey House Beaumont DCA 26

CCamphill St Albans 26

Care By Us Ltd 26

Care By Us Ltd – Stevenage 27

Care By Us – North London and West Hertfordshire 26

Care For Freedom Ltd 27

Care Fully Ltd 27

Care Herts Ltd 27

Care4U2Day Ltd 27

Caremark East Herts 27

Caremark (North Herts and Stevenage) 27

Caremark (Welwyn and Hatfield) 27

Caring Hands Stevenage Ltd 27

Cherry Tree Housing Association (Office) 27

Chorleywood Beaumont DCA 27

City Care Welwyn 27

Claire's Care 27

Comfort Call Hatfield 27

Community Support Service (Dom Care) 27

Cordant Care – Watford 27

Cromwell Avenue 27

Crossroads Care Hertfordshire North 27

Cuffley Care at Home Service 27

DDelrow Community 27

Destiny Support Care 27

EEnfield Domiciliary Care Agency – Barry House 27

European Nursing Agency Ltd 27

Excelsior Specialist Mental Health Services 27

FFortune Life Home Care 27

GGoldsborough Hitchin 27

Gombards 27

Green Oak Living Solutions 27

Greenwood Lodge 27

HHales Group Ltd – Stevenage 28

Hales Group Ltd - Watford 28

Hand In Hands 28

Harpenden Mencap Domiciliary Service 28

Harrall Care Services Ltd Home Instead Senior Care 28

Helpers Homecare Ltd 28

Helping Hands East 28

Helping Hands Watford Ltd 28

Hempstead House 28

Heronsmere Home Care 28

Hertfordshire 28

Hertfordshire Crossroads South 28

Hertfordshire Domiciliary Care 28

Hertfordshire Domiciliary Care Agency 28

Hertfordshire Domiciliary Care Services 28

Hertfordshire Enablement (East) 28

Hertfordshire Enablement (West) 28

Hertfordshire Supported Living Services 28

Home care providers


Herts Homecare 28

HF Trust 28

Hightown House 28

Hilton Community Services Ltd 28

Home Counties Outreach Services 28

Home Instead Central Hemel Hempstead & Chilterns 28

Home Instead Senior Care 28

Home Instead Senior Care East Herts & Uttlesford 28

Home Instead Senior Care Watford 28

Housing & Care 21 – Lea Springs 28

JJAC Locums Ltd 28

JJ Connect Care Ltd Head Office 29

Joy Caring Services Ltd 29

Jubilee Domiciliary Care Agency 29

KKnightingles Healthcare Ltd 29

LLease of Life Home Care 29

LHS Care and Support Ltd 29

London Care Project, The 29

Look Ahead Domiciliary Care (Hertfordshire) 29

Lumina Homecare Ltd 29

MMears Care – Welwyn Garden City 29

Medow Care Services Ltd 29

Mencap Flat 4 Aston Lodge Domiciliary Care Agency 29

Merrick Close 29

MiHomecare 29

Mrs Rudo Gray 29

Murdock Care Services 29

NNAS Community Services (Hartfordshire) 29

Nativecare Bilingual Homecare Services 29

Nestor Primecare Services Limited T/A Goldsborough Hatfield 29

Next Steps Hertfordshire 29

Novus Care 29

OOmer Care Ltd 29

One Step Domicilary Care 29

Options Health Care Services 29

Out and About at Office 8 29

PPaladins Care Ltd 29

Partners in Support 29

Plan Care 30

Portfolio Homecare 30

Precious Homes Hertfordshire and Bedfordshire 30

Premier Medical Staffing Watford 30

Professional Nursing Services Ltd – 25A White House Court 30

Pulse – Hertfordshire 30

QQuality Nursing Ltd 30

RR4R Home Care Services Ltd /Watford 30

Raphaels Home Care Ltd (RHC) 30

Reagle Home Care Services 30

Real Care Solutions 30

Ruby House 30

SSagecare Ltd 30

Sagecare Nursing (Welwyn) 30

SAM2SAM Deaf Care Service Ltd 30

Social Care Solutions Ltd (Hatfield Office) 30

Southern Family Care Ltd 30

Special Kids Care Agency 30

Spring House 30

St Elizabeth’s Domiciliary Care Agency 30

SureCare (St Albans and The Dacorum) 30

TTurning point Timberlea (Dom Care) 30

UUK international Nursing Agency Ltd Dom Care 30

WWhitton Care 30

Wilnash Care Ltd 30

YYour Life (Hitchin) 30

Your Life (Welwyn Garden City) 30

ZZinnia Care Ltd 30

Advertisers are in bold



Index

AAbbey Lodge 58

Abbey Lodge Care Home – St Albans 66

Abbey Lodge Care Home Unit 1 64

Acacia Mews 56

Alexandra Care Home 53

Allington Court Nursing Home 66

Apton Road 55

Arden House Nursing Home 70

Ashlyns Care Home 53

Ashview Nursing Home 55

Ashwood Place 61

Ashwood – Ware 55

Auburn Mere 68

Autumn Vale Care Centre 58

BBaldock 61

Beane River View 55

Beau Sejour Care Services 64

Bellerose Residential Home 68

Belmont View 55

Benslow Nursing Home 62

Berrywood 68

Birchwood Bungalow 64

Blossom House 56

Bowmans Lodge 64

Brent Cottage 51

Broad Oak Manor Nursing Home 55

Broadview 56

Brookdene House 64

Brunswick Court Care Centre 70

Burford House Nursing Home 68

Burleigh House 61

Bushey House Beaumont 59

CCaddington Hall Residential Home 64

Care Management Group – Bushey Hall Road, 29 58

Care Management Group – Bushey Hall Road, 31 58

Caretech Community Services (No. 2) Ltd - Avenue, 44, The 68

Caretech Community Services (No. 2) Ltd – High Street, 196 68

Celia Johnson Court 58

Chalfont Court 68

Chase Care Centre, The 70

Cherry Tree Housing Association – Tavistock Avenue, 5 64

Cherry Tree Housing Association – Tavistock Avenue, 12 64

Cherry Tree Manor 53

Chiswell Residential Home 64

Chorleywood Beaumont 68

Clare Lodge Care Home 64

Clock Tower Mews 56

Coach House, The 56

Colney Lodge Ltd 64

Conewood Manor 55

Cooperscroft Residential and Nursing Home 59

Courtland Lodge 68

Cromwell Avenue 51

Crosby Close 66

Crossbrook Cottage 51

Crossbrook Court 51

Croxley House 68

DDapplemere Nursing Home 68

Dimensions Cheshire Drive, 53-55 69

Dimensions Nicholas House 64

Dimensions Ridgmont Road, 8 64

Dugdale House 56

Dunsland House 53

EElizabeth House Residential Care Home 56

Elmhurst 55

Elmside 61

Elstree Lawns Specialist Nursing Home 59

Erskine Hall Care Centre 68

FFairhaven 69

Fairway, The 68

Fellowes Way, 49 67

Field House Nursing Home 66

Firs and Hewlitt 68

Firs, The 56

Fonthill House 64

Forest Care Village Elstree and Borehamwood 58, 59

Fosse House 64

Fourfields 51

Foxholes Care Home 61, 62

Freeman House 61

Friars Mead 53

GGanwick House 58

Care homes / care homes with nursing


Gardens Neurological Centre 55

Gombards 56

Gosmore Nursing and Care Centre 61, 62

Grace Muriel House 64

Grange Care Services Ltd - 27 Flamstead End Road 51

Greenacres 56

Greenbanks 69

Greenhill Care Home 58

Greenhill Lodge 69

Green Lane 53

Greenwood Cottage 64

Greenwood Lodge 64

Grove House & Grove Lodge 58

Guysfield Residential Home 61

HHalcyon Days 61

Hardy Drive 61

Harpenden Bethesda Home 64

Haslewood Avenue 51

Hatfield Nursing Home 58

Heath House 58

Heath Lodge 56

HF Trust – South Road, 38 55

Highbury Rise 61

Highfield Care Home 55

Highview Lodge 53

Hillcrest 56

Hill House Care Centre 59

Hillside 69

Hillside Rest Home 69

Hillview Care Home 55

Hixberry Lane 64

Hollies, The 51

Holly House Residential Care Home 64

Holly Lodge 64

Homeside 56

Honister 56

Houndswood House Care Home 58, 59

Howe Dell Manor 58

Hyde Valley House 56

IIsabel Court 55

JJacob’s Neurological Centre 55

Jasmine House 53

Jubilee Court 67

Jubilee House Care Trust - 20-22 Lincoln Close 56

Jubilee House Care Trust - 29 Jonquil Close 56

Julians House 67

KKestrel Grove Nursing Home 59, 69

Kilfillan House Nursing Home 53

Kingfisher Nursing Home 51

Knebworth Care Home 67

LLammasmead 51

Lancaster Court 70

Langley View Residential Home 70

Lavender Fields – Care Home with Nursing 62

Lavender Lodge 64

Leyland House 64

Libury Hall 55

Life Opportunities Trust - Hitchin Road, 9 67

Life Opportunities Trust Rose Vale, 15 51

Life Opportunties Trust Sewells, 6a 56

Lime Tree Manor Residential Home 53

Littledene House 58

Lodge Care Home, The 53

Luke’s Place 61

Lyndon House 64

MManor Road 58

Manor View 67

Margaret House 61 69

Martins House 67

Mayfair Lodge 56

Meadow Acres 64

Meadows Short Break Centre, The 56

Mead, The 59

Meresworth 68

Mildred Avenue 69

Milehouse Lane 64

Milford Lodge Care Home 61

Millcroft 61

Minims, The (12 & 31) 56

Minsden 61

Monread Lodge 62

Montrose Care Home 69

Moti Willow 59

Mountbatten Lodge 53

Mymwood Lifeskills Centre 56

NNascent House 53

Nevetts 61




New Court Place 59

Newgrange Residential Home 51

Nightingale Nursing Home 55

Nimrod Drive, 10 56

Nimrod Drive 56

Northwood Nursing Home 68

OOak Cottage 56

Oak Tree Manor 64

Oasis Lodge Residential Care Home 56

Old Grange 51

Orchard Nursing Home, The 66

Orchard View Residential Home 69

Osbourne Court Care Home 61, 62

PPalm Lodge 66

Park Lodge Residential Home 69

Park View Residential Home 70

Pinelodge Care Home 67

Pinewood Lodge 68

Popis Gardens 55

Premier Court Residential and Nursing Home 55

Primrose Lodge 69

Prince Michael of Kent Court 69

Providence Court 61

QQueensway House 53

Quince House 53

RRedclyffe 66

Richard Cox House 61

River Court Residential and Nursing Home 68

Robin Hood House 53

Roebuck Nursing Home 67

Rosebery House 66

Rose, The 53

Rosslyn Court 69

Royal Mencap Society Church Road, 7 55

SSaint Stephen's Lodge 67

Scarborough House 67

Sense – Jenny Chapman House 67

Seymour House 68

Shenleybury House Ltd 59

Shepherd’s Lodge 69

Sherwood Court 56

Silversprings 69

Sloe Hill Residential Home 61

St Agnells House 53

St Andrew’s Care Home 56

St Anthony’s 69

St Audrey’s 56

St Catharines Care Home 51

St Catherines Nursing Home 62

St Christopher’s Nursing Home 58

St Claire’s 66

St Elizabeth’s Care Home with Nursing 55

St George’s Nursing Home - Royston 62

St Joseph’s Care Home 53

St Matthews Care Home 66

St Michael's at The Pines 55

St Pauls Care Centre 53

St Peter’s Home 57

Stairways 66

Stamford Avenue, 28 62

Stanborough Lodge 57

Station Road 66

Strathmore Lodge 66

Stuart House 66

Sue Ryder – Stagenhoe Park 62

Sunrise Operations Chorleywood Ltd 68

Sunrise Operations Elstree Ltd 59

Symonds House 62

TTanners 69

Tanners Wood Close 69

Tara’s Retreat Care Home 66

Tenterden House Nursing Home 66

Tewin Road 53

Thorpedale 68

Three Oaks Care Home Ltd 57

Trembaths 62

Tremona Care Home 69

Turning Point Ambleside 55

Turning point Brickfields Cottage 61

Turning Point – Hagden Lane 69

Turning Point – Parkview 69

Turning Point Sybden 53

UUnited Response – Lemsford Road, 66 & 66a 64

VVerulam House Nursing Home 66


Care Choices Limited has taken every care to ensure that the information contained in

this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-910362-70-9

Ref. No: 4001/Hertfordshire21/1115. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited.

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain.

Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss.

Editor: Angharad Jenkins.

Content Editor: Emma Cooper.

Regional Team Manager: Russell Marsh.

National Sales Manager: Paul Leahy.

Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, Elaine Green, Vanessa Ryder.

Director of Creative Operations: Lisa Werthmann.

Studio Manager: Jamie Harvey.

Designer: Holly Cornell.

Creative Artworkers: Gemma Barker, Bobbie Johnson.

Distribution: David Mulry.



Vesta Lodge 66

Villa Scalabrini 59

Villcare – Eastbury Road 69

Villcare Ltd – Stanley Road 69

WWalsingham Support 1-2 Ashley Close 53

Walsingham Support – Adeyfield Road, 39 53

Walsingham Support – Aldenham Road, 122 59

Walsingham Support – Baker Street, 86 59

Walsingham Support –Beacon Way, 3 68

Walsingham Support – Church Lane, 30 & 32 68

Walsingham Support High

Oaks, 1 66

Walsingham Support – Upper Lattimore Road, 2 66

Walsworth Road, 17 62

Ware Road 55

Water Mill House Care Home 53

Westbourne Care Home 62

Westbrook House 53

Westerley Care Home 68

Westgate House Care Centre 55

Westmeade 51

White House Nursing Home, The 62

Willow Court 66

Willows, The 57

Willowthorpe Care Home 55

Wilton House Residential and Nursing Home 59

Wilton Lodge Residential Home 59

Windmill Lodge 62

Windsor House 67

Winnett Cottage 67

Wisden Court 67

Wisteria Lodge 70

Woodlands View Residential and Nursing Home 67

Woodside Residential Home 66

Wymondley Nursing and Residential Care Home 62

YYork House 70

Other advertisers

Abbeyfield 51, 63

Avery Healthcare 38

Barchester 48

Bupa 63

Care Choices Website 10, 22, 61

Care Select 18, 49, 67

Gold Care Homes 57

Heritage Care 59

Highview Day Centre Outside back cover

Oak Care Ltd 63

Quantum Care Ltd 60

Rosebank 24

Runwood Homes PLC Outside back cover

Victoria House Day Centre Outside back cover

Westgate Healthcare Ltd 52

Wisden Court Care Home Outside back cover

Wisden Day Centre Outside back cover

Putting life back into livingB r o a d O a k

M A N O R

Broad Oak Manor, Bramfield Road, Hertford, SG14 2JA Tel: 01992 551 900 www.broadoakmanor.co.uk

Tucked away in a tranquil corner of the Hertfordshire countryside, Broad Oak Manor has been providing the highest standards of

nursing care and support in this beautiful location for over 25 years.

While this Grade II-listed Queen Anne home offers us a historic setting, the care we deliver at Broad Oak Manor is entirely modern. With our unique and innovative approach, we ensure that your care is tailored completely to your needs, and that it always will be in times to come.

What’s more, our flexible choice of care options and living arrangements allows you to select those that best suit your lifestyle so that come what may, you’ll get the most from your days.

ASSiSTed livinG In one of our 29 luxury properties you can continue to live independently, knowing that the skills and support of our highly-trained staff are always on hand.

nuRSinG HOMe Set amongst stunning landscaped gardens, you will receive round-the-clock care by our team of registered nurses and support staff, in a warm and welcoming environment.

CARe AT HOMe Benefit from the high-quality care of our experienced staff and a tailored care package in the comfort of your own home, from 1 to 24 hours per day.

To find out more, please call us on 01992 551900 or send an email: [email protected]

Broad Oak Manor, Bramfield Road, Hertford, SG14 2JA, Tel: 01992 551 900 www.broadoakmanor.co.uk

ASSISTED LIVING I PRIVATE NURSING HOME I CARE AT HOME

Herts County Scene ADVERT CHOSEN - Inside Cover - Broad Oak.indd 1 06/08/2013 10:30Broad Oak Manor Fitted.indd 1 17/09/2015 09:31

For general enquiries only Mon-Fri during the hours 9.00am - 5.00pm call us free on

0800 412 5660 This number may also be used after office hours for bed vacancy enquiries.

RunwoodHomes.co.uk

Dolly’s happy she found a place she could call home.

Companionship was top of Dolly’s list when she felt a care home was the next step in her life. With friendship came confidence, happiness and a sense of wellbeing, in fact Dolly felt completely at home.

Which care home did she choose? Runwood. They offered all the care she needed and the independence she loved - and of course when Dolly’s happy, we’re happy too.

Runwood are here to do what we do best - care.

Ashwood Care Home Tel: 01920 486966 in WareGreenbanks Care Home Tel: 01923 255160 in WatfordVictoria House Day Centre Tel: 01923 255369 in WatfordLancaster Court Tel: 01923 689348 in WatfordHighview Lodge Care Home Tel: 01442 239733 in Hemel HempsteadHighview Day Centre Tel: 01442 233822 in Hemel HempsteadWisden Court Care Home Tel: 01438 354933 in StevenageWisden Day Centre Tel: 01438 727220 in Stevenage

Hertfordshire Care Services Directory 2015

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Transcript of Hertfordshire Care Services Directory 2015