Where do we go from here ?

Central New Hampshire VNA & Hospice

annual report 2017 | page 1

Message From Our PresidentWow, what a year it has been! The past twelve

months have been particularly eventful for Cen-tral New Hampshire VNA and Hospice, with both internal and external changes impacting the orga-nization.

Internally, the agency went through a major IT conversion. This was no easy feat. I want to commend everyone on their ability to manage the transition without compromising the quality care that this organization is known for. In the long run this new technology will facilitate more efficient usage of resources, and permit the agency to con-tinue to grow and flourish.

We also said goodbye to longtime leader and CEO Margaret Frankhauser. Al-though she is certainly missed as she moves on to other opportunities, the senior management team has done an excellent job taking the reins. Particularly, the willingness of Chris Long to step up as interim CEO while the Board searches for a long term replacement. The consistency of leadership through this transi-tion has been key to the continued success of the agency.

Externally, the volatility in the regulatory environment is a constant challenge. Perhaps you have heard mention of health care legislation in the news recent-ly? While keeping up with the seemingly daily changes in policy direction is difficult enough, planning for the future in such an environment is even more exhausting.

Despite all these challenges, the agency continues to thrive. This is most cer-tainly due to the hard work and commitment of the staff, as well as the heartfelt support of the communities we serve. We continue to be in a strong financial position, due to prudent management and the sustained generous support of our donors. The agency is positioned to continue to provide outstanding care for many years to come. It is an honor to have been part of such a great organization over the past 5 years. The dedication of all those involved is what makes it great. Congratulations on another successful year!

Jared Price

annual report 2017 | page 2

Looking To Our FutureWe are completing our 100th anniversary year.

While most of us have not reached our centennial years, for many of us, the world around us seems to be moving faster and faster. Projections from recent data reflects NH residents 65 or older will increase to 30% of our population with a sizeable population of 90 years old and older. In our own agency we have seen 21% of our staff retiring this year. As a State we will experience more health care needs and a shortage of trained health care workers to provide skilled services.

Looking forward, this trend means our agency and many others must develop innovative healthcare technology systems that help balance efficiencies with pa-tient needs, quality care and desirable outcomes and must form strong health provider partnerships within our service areas.

Central New Hampshire VNA & Hospice has made such a change with the implementation of an electronic medical record system that provides many ef-ficiencies and more detailed patient care documentation. This new software allows for referral, physician and patient portals that will allow simplified, pa-perless and timely exchange of patient records among many of the patient’s healthcare providers.

National research shows home care is the least expensive for most payers and yet provides better healthcare outcomes. Community based healthcare is like-ly to be a strong direction for the future. We are preparing for that future by thinking outside the box for health care needs, providing high quality care and training our staff to meet the clinical needs of the future. We will continue to focus on building our capacity to provide exceptional care, meet patients’ goals and be open to successful healthcare partnerships within the communities we serve.

Central New Hampshire VNA & Hospice remains financially and clinically strong, innovative with health care provided in our clients’ homes and remains dedicated to our mission statement to provide community healthcare. It has been a great honor and pleasure to serve as the Interim CEO for the last nine months. I wish to express my deepest gratitude to the Board Trustees, staff & volunteers for standing with me both supporting and growing our Agency during these changing times.

Christine Long

annual report 2017 | page 3

Central NH VNA & Hospice 2017 Condensed Balance Sheet | Fiscal Year Ending March 31st

Assets

Cash & Cash Equivalents ................................................................. $1,112,086

Investments ...................................................................................... 1,200,694

Receivables .......................................................................................... 980,492

Other Current Assets ............................................................................ 156,507

Assets Limited As To Use ...................................................................7,656,394

Property & Equipment, Net .................................................................892,203

Total Assets ..................................................................$11,998,376

Liabilities & Net Assets

Accounts Payable & Accrued Expenses ............................................... $556,984

Deferred Revenue ................................................................................ 362,796

Total Liabilities ................................................................ $919,780

Net Assets .........................................................................$11,078,596

Total Liabilities & Net Assets .......................................$11,998,376

annual report 2017 | page 4

Board Of Trustees | 2016 – 2017President Vice PresidentJared Price Susan John, CFPGilford WolfeboroSecretary TreasurerFredda Osman William (Bill) Johnson Gilford Gilford

Mark Edelstein Gina FinocchiaroLaconia WolfeboroJ. Kristen Gardiner Teresa HaleyGilford Sanbornville

Kevin Irish Barbara Lobdell,Laconia Wolfeboro Dev. Comm. ChairDr. Rebecca Owen Wolfeboro

Wolfeboro Corrine SmithConnie Turner WolfeboroWolfeboro

The Agency Story

2,610Volunteer Hours

30,972 Home Health Visits

7,588Hospice Visits

404,439 Miles Driven

2,734Clients Served

$969,988Community

Benefits*

Averages to 85

each & every day

That’s

16 times

around the

planet!

Averages to 20

each & every day

annual report 2017 | page 5

Connor is a 15 year old high school freshman. He has just graduated from the New Hampshire Police Cadet Acad-emy at NHTI. He’s made new friends with other cadets and is ready to face life in high school.

This scenario didn’t always seem possi-ble. Born with a cleft palate and a rare congenital condition called spinal ste-nosis (a narrow spinal canal that places pressure on the spinal cord which can cause leg cramping, ra-diating pain, numbness, stiffness or loss of flexibility), Connor had an uphill battle. Additionally, his family was homeless and living in a tent. His mom was single, had no job and no transportation. Connor needed surgeries to correct his con-genital issues. Through the years, he was in pain, lonely, frightened, often bullied, always struggling.

C e n -tral New H a m p -s h i r e VNA & Hosp i c e has many generous support-ers. Your donations allowed our dedicated nurs-es to provide care for Connor for four full years. Our passionate home visit-ing team was able to get the family into a hotel while they waited for housing and then… Yes! Into their own home.

By taking advantage of the connections we could offer, Mom has gone back to school and earned her medical assistant degree. She now has a full time, benefit-ted position at a private home care agen-cy. She has remarried, and given Connor two more siblings.

Our team taught both Connor and Mom how to advocate for themselves.

Because t h e y s t a y e d connect-ed with us, and we were a b l e to stay connect-ed with t h e m , t h e i r l i v e s have im-p r o v e d dramat-

i c a l l y . Connor is a happier, more well-adjusted and produc-tive teen. He loves dogs and camping. He loved his cadet training. He sees

how his studies in school apply to his life. He sees a future for himself, which 15 years ago just didn’t exist.

Thank you to all our amazing donors who help make stories like Connor’s a reality every day.

Connor’s Story

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Thank you to Our Generous Donors

$1,000 & UpAcorn & Oak Society

Mr. & Mrs. Richard AyersBank of New HampshireMartha Bates & Mike MazzazchiClaire BoardmanCommunity Foundation Fox Valley RegionDaniell Family FoundationGeorge EvansFirst Congregational Church, WolfeboroMs. Margaret Franckhauser & Dr. Ted CapronGE FoundationSharyl GeisertMuriel GrahamGranite United WayDana & Karol HamelDavid HartMr. & Mrs. Paul HaunfelnerHenry F. Hurlburt III Charitable TrustHospice Advisory CommitteeLinda & Bob HurdThe Jack & Dorothy Byrne FoundationJockers Family FoundationSusan Macmichael JohnKiwanis Club of Laconia, NHMary LahutLiberty Mutual – Give With Liberty

Meredith Village Savings BankPamela & Clay MurphyNew HampshireMutual BancorpNew Hampshire Charitable FoundationTom & Ollie PerryMr. & Mrs. Russell SabanekSEI Giving FundSally SharplesSim-Ayers FoundationLeo StacyCandace ThayerWhite Dragon Martial Arts of NHEleanor Young

$500-$999Benevity Community Impact FundPasquale BertuccioChocorua Lodge 51 IOOFCecily ClarkSue CloughJames DirubboEdward JonesBarbara GeorgeGlobe Manufacturing CompanyKarl GouldGreen Mountain FurnitureHarriman Hale Unit No. 18Mr. & Mrs. Trevor HarrisPhyllis KaczynskiCharlotte LeavittBarbara LobdellJane Marett

annual report 2017 | page 7

Mirror Lake Community ChurchEd MorrisonMoultonborough Lions ClubMary OrtonMr. & Mrs. David OsmanDr. Leo SanfaconMr. & Mrs. William SchwidderLewis SimmonsPerry SmithMr. & Mrs. Robert SmithStewart & Denise StringfellowConnie & Mike TurnerWebster Valve CompanyBrian & Jennifer WinslowWolfeboro Lions ClubMrs. Joseph WoodwardYankee Pedlar Realtors

$250-$499Pamela AckleyMary BalboniRandy BarnhartMr. & Mrs. Raymond BaronBelmont Middle SchoolMr. and Mrs. Ralph BoothCarolyn’s Doggie Daycare & TrainingMartha Webb ChandlerMary ChesebroughMrs. Ralph ClarkMr. & Mrs. Ken CodyMr. & Mrs. Gary Cogswell

Andrea & Michael CooperMrs. Robert CoutureMr. & Mrs. Peter CrosbyMr. & Mrs. John DaviesDC Beane & Associates ConstructionAndre & Aynne De BeerDeb Plenge Painting & DecoratingMr. & Mrs. Robert DeCampMr. & Mrs. Peter DeJagerMr. & Mrs. David DietzDr. & Mrs. Donald EttelsonFidelity Charitable Gift FundJudith FisherLinnea FraserMr. & Mrs. William GaverMr. & Mrs. Alfred Gengras, IIIKen & Barbara GrafShirley GulvinJanet HaleyFrank & Ann HardenberghMr. & Mrs. Norman HarperNicolette HayHenry S. Maxfield Real EstateMr. & Mrs. Richard HickokCarolyn HoffmanHy-Ten PlasticsDavid JennerMichael JoyceLaconia Masonic AssociationLaconia-Gilford Lions ClubLakes Region Airport Shuttle Service

Thank you to Our Generous Donors

annual report 2017 | page 8

Mr. & Mrs. Richard LandryRonald Lawler & Peggy MerrittSteven & Janice LivingstonStanley LombaraChristine LongMr. & Mrs. Jonathan LoveringDouglas Magee, Jr.Willard Martin & Margaret DemosHenry Maxfield, Jr.James McElroyMelvin Village Community ChurchKathleen Mooney-CahillWilliam MooreRichard NewcombNew Hampshire Hospital AssociationAnn OlkkolaMary OrtonPhyllis PatriquinHarold PickwickThe Prudential FoundationMr. & Mrs. Daniel ReidyKathryn RogersVasilia SavramisDr. & Mrs. Henry SchoenbergerBarbara ThomasThomas Richard SalonGermaine TowleTufpak, Inc.Weirs Community Park AssociationLeonard WetherbeeFrederick Whitcher

Patricia White Mac CabeMr. & Mrs. Lawrence Wilberton

Gift Made In honor ofJohn Davis

Gifts Made In Memory OfRodney AveryGary BatstoneDorothy BeaupreHelen BradleyThomas & Phyllis BroderickJean BullerwellGlo BullockJames CapleLois ChaseAlbert ClarkGeorge & Lorraine ClarkRalph M. ClarkPat Clark Robert D. Collins, Sr.Vesta B. CorriveauHarry “Buddy” DawDavena DeWolfeJean & Susan DietzelLeon Tallant Dodge, Jr.Pauline DorseyMary Clare DoyleCarolyn DrechnowiczLeo DrouinMary Earley

Thank you to Our Generous Donors

Eva Green FarisJocelyn Young FentonRosie FrancisBill GageDelwood GarvinWilliam GehanPeter GeorgeMarie GeremiaRichard P. GeyerIda GliddenAl & Mark GoodwinFrederick HallJim HarkinsNorma L. HarrisonLee Sharp HartMary J. HayesDoris HickeyGary HodgeBarney & Adeline HomerAnita HuckinsRay JacobsMarguerite Bagley LaFranceJoseph LahutRichard LaPlante, Sr.Lydia LaroseHarry W. Larson, Jr.Dale J. LaVanwayDonald LundgrenAndre MachainRoland MaillouxBernard MayoKenneth McComb

Lauder MillerRoger MorelTerry MorganFlorence MorrisonInez MorrisonRonald MorseWilliam MurphyJean NewcombSheila & Holly NorthBarbara NoseworthyCaryl ParkerBruce PetersonTheron PlastridgeRichard PoorFrancis PortiqueSteven RichmondJames A. RobertsonThomas SackosBarbara SchaeffnerPauline J. SchlalineAline SiroisCindy SmithDarrell D. SmithHelene StacyMarge StapletonEd SutherlandStan TokarczRobert L. TowleHans WaldenstromJanet WaldronAlvin R. WhiteDonnalee Wilson

Memorial Gifts, continued

AltonAlton BayBarnsteadBelmontBrookfieldCenter BarnsteadCenter HarborCenter OssipeeCenter SandwichCenter TuftonboroChocoruaEast WakefieldEffinghamFreedomGilfordGilmantonGilmanton Iron WorksLaconia

LakeportLochmereMelvin VillageMeredithMirror LakeMoultonboroughNew DurhamNew HamptonNorthfieldOssipeeSanborntonSandwichS. TamworthTamworthTiltonTuftonboroUnionWakefieldWest Ossipee

WinnisquamWolfeboroWolfeboro Falls

Corporate Office780 North Main Street | Laconia, NH 03246

Tel (603) 524-8444 | Toll Free: (800) 244.8549Fax (603) 524.8217 | Referral Center Fax: (603) 527.1821

www.centralvna.org

Branch Office240 South Main Street | PO Box 1620 | Wolfeboro, NH 03894

Tel (603) 569.2729 | Toll Free: (888) 242.0655Referral Center Fax: (603) 569.2409

Communities Served