Hemant Jangid

Mobile: +91 9730068669

Email: jangid.hemant@gmail.com

Summary

Over 8 years of experience in Software Project Implementation and Delivery. Worked as Technical Lead to deliver BMC Remedy projects across multiple clients.

Actively involved in Project Management, People Management, Designing solutions, Development, Integration, Review and Testing of BMC Remedy applications.

Exposure to all phases of SDLC.

Technically sound professional and a people person with effective communication skills and problem solving abilities.

Certified in ITIL V3 Foundation. Well versed with BMC Best Practices used for the implementation and development of

Remedy Applications.

Closed more than 400 defects & customer escalations for ITSM products.

Core Competencies

Have experience in Implementing, Customizing and Administering BMC Remedy ITSM 7.x

to 9.x applications and Custom Remedy applications.

Integrated BMC Atrium CMDB 7.6.04 to populate data from third party applications like PeopleSoft and HPSM on Oracle database and Linux environment.

Developed BMC ITSM features – ROI (Return on Investments) & KPI (Key Performance

Indicators). Involved in Localization of Change and Release application.

Worked on the implementing 508 Compliance in ITSM applications. Worked on the Performance Improvement of the Remedy ITSM applications over the network. Building Custom Approval process in Remedy to support Third Party Application.

Experience in building Shell Scripts. Knowledge of building complex and efficient business Reports.

Employment Scan

Dharini Software Consultancy Pvt. Ltd. Jan’2013 – Till Now 3 years 9 months Senior Remedy Consultant/Technical Lead

Cognizant Technology Solutions Pvt. Ltd. Oct’2010 - Dec’2012 2 years 2 months

Remedy ITSM Consultant BMC Software India Pvt. Ltd. Jul’2008 – Oct’2010 2 years 3 months

Product Developer - ITSM R&D

Project Details

Technical Lead Dharini Software, Pune

Responsibility to track and measure the progress achieved towards the project using

Agile Methodology. Managed 3 projects in parallel and effectively to successful delivery.

Ensuring the incomplete and ambiguous requirements are converted to clear technical designs and estimate the time required to deliver the requirements.

Track and manage the daily project activities with Scrum Meetings.

Responsible for smooth migration of requirements to live and the critical post production testing and support.

Ensuring project documentation is complete. Guiding, Motivating, and training the trainees and engineers.

Project Lead - Incident Management Myntra, Bengaluru

Managed a team of 4 people to deliver a Project of BMC ITSM 9.1 Implementa t ion

and Customization.

Client Interaction to finalize the requirements and helping team to understand the requirements.

Helping the client to understand the functionality of the application, limitations and workarounds to achieve the complex requirements.

Various customization to OOTB Incident Management and Change Management.

Integrating IM and CM with third party ticketing systems for bi-directiona l operations.

CMDB Implementation Trent Ltd, Mumbai

Conducted Client Workshops to freeze the requirements and converted the Business requirements to technical user stories.

Created Project plan as per the SOW. Maintain strong Client relationship.

Travelling as per the requirement. Daily briefing of the status of the project to the Stake Owners with the aim to bring

clarity about the Project Activities.

Assisted team members technically to complete project activities in time. Installation of Remedy ARS 8.1, CMDB 8.1.

Integration of CMDB with BMC Discovery Tools viz. BMC ADDM and BCM. Write custom reconciliation jobs for CI sync. Automatic Asset Tag generation and attaching location for Cis.

BMC ITSM Consultant British Telecom, UK

Worked as Lead Consultant on IM Reactive module. Worked on customization of Task Management to enhance usability with Incident

Management. Created numerous custom tasks to accommodate the business requirements. Automatic generation of Custom tasks on closure of current task or output of third

party application. Worked on integrating external business application with Task Management.

BMC SRM 8.1 Implementation Vodafone, UK

Configuring the approvers for Service Request and SRDs. Customized Advanced Interface form for building SRDs as per the requirement.

Building custom Approval process to include 3 level management approvals. Worked on customization to the OOTB Service Request console.

ITSM Upgrade to 7.6.04 Travelers, USA

Upgraded BMC Remedy ITSM stack from 7.6.03 to 7.6.04 on Oracle database and Linux environment.

Run BPCU utility - Difference mode to differentiate the permitted and non-permitted candidates for conversion.

Run the utility in overlay mode to convert the objects to Overlays. Manually update the workflows to accommodate the non-permitted objects. Assisted customer migration from HPSM to BMC Remedy ITSM 7.6.04.

Integrated BMC CMDB with PeopleSoft Application. Load External data using Unix Shell Scripts.

Created AIE Jobs to load format changed files to the Remedy custom forms. Automated Remedy solution was developed to notify the status or data health to

Administrator.

ITSM 7.6 Product Development BMC Software

Involved in the development of the current “Best Practice View for Change” in Change Management.

Involved in the development of “Collision Detection” functionality in Change and Release management.

Involved in Localization of ITSM application.

Worked for enhancement of Remedy workflow objects to improve Change Management application performance over WAN.

Worked on application User Interface, Change Management Flashboards and Notification.

Developed ITSM Application components KPI (Key Performance Indicators),

which helps organizations to view the performance parameters. Build ROI (Return on Investment), which is used to compare the baseline costs of

various IT service management operations before implementing the BMC Remedy ITSM suite with the costs that were incurred after the implementation.

Software Proficiency

Tools and Utilities: - BMC Remedy ARS, CMDB and ITSM 7.x - 9.x Other Tools: - HTML, Shell Scripting, Linux and Oracle DB.

Trainings Completed at BMC Software: -

ITIL V3 foundation Class Room Training.

WBT for BMC Remedy Service Desk application WBT for BMC Remedy Change Management application

WBT for BMC Remedy Action Request System 7.x Admin Part 1 and 2

Achievements

Spot Award - Received at BMC India Pvt. Ltd. for outstanding performance in ITSM

R&D Team in year 2010. Star Performer of the Month – Received nomination for the award at Cognizant

Technology Solutions in year 2011. Member of Students Body – Computer Science Students Association at College. Designed and developed a highly successful Yoga app with 100000+ downloads with

average rating 4.3. Designed and maintaining a health-related website http://www.ramdevyoga.org.

Academics

B.E. (C.S.E) WCE, Shivaji University, Maharashtra 62% (2008)

H.S.C. Maharashtra State Board 78% (2004) S.S.C. Maharashtra State Board 82% (2002)

Date : 03/11/2016 Regards,

Address : Flat 7, Varuna Residency, Hemant Jangid

Near Shakti Hospital, Kate Vasti, Pimple Saudagar, Pune- 411027