Helping others own conflict
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Discuss with people near you: Why do people go to managers about conflict
they are having?
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value from resolving conflict
comfort w/ conflict
FOR YOUR TEAMS
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HELPING OTHERS OWN CONFLICT
RESOLTION
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Tricia Broderick@t_broderick
Motivated by helping people Focused on software development
for 16 years Striving to be a chameleon
between many roles Looking for the next moment to
laugh
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Getting others to take ownership of their conflict
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Cut Slides in Half
Increase Exercises &
Handouts
1.What they did?
2.How did it impact you?
3.Why you think they did that? (3-5 options)
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Prime Directive
“Regardless of what we discover, we understand and truly believe that everyone did the best job they could,
given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.”
~Norm Kerth
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4. Why else might they have done that?
(1-3 options)
THINK POSITIVE!
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Cut Slides in Half
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5. Which one is likely their intention?
Not your perception!
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Double Loop Learning
Source: Adapted from Derek Wade based on work from Chris Argyris and Crucial Conversations by Kerry Patterson et al.
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Double Loop Learning
Source: Adapted from Derek Wade based on work from Chris Argyris and Crucial Conversations by Kerry Patterson et al.
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Allowed time for cooling off and reflection
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Engaged curiosity and
problem solving tendencies
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Maintained ownership
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Acknowledged PERCEPTIONS
might not match
INTENTIONS
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Primed forhealthy conflict
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DOES NOT RESOLVE THE ACTUAL
CONFLICT AT THIS POINT!!!!
Additional Resources:• Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson• Nonviolent Communication: A Language of Life
by Marshall B. Rosenberg• Conflict Resolution by Daniel Dana• Getting to YES, Negotiating Agreement Without Giving In
by R. Fisher, W. Ury, B. Patton• Difficult Conversations by D. Stone, B. Patton, S. Heen
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Tricia Broderick@t_broderick
www.leadtotheedge.comwww.santeon.com
Agile Mindset & Fundamentals Agile Project Management Creating & Leading High Performing
Teams PMI-ACP Prep Training from the BACK of the Room Agile 2014 Conference