Customer satisfaction, productivity, and profitability: Differences ...
Helping companies increase their productivity, profitability and competitiveness since ... ·...
Transcript of Helping companies increase their productivity, profitability and competitiveness since ... ·...
Helping companies increase their
productivity, profitability and
competitiveness since 1988
MEMBER OF THE PAIRC NETWORK
Diversity & Achievements: The Role of the Manufacturing Extension Partnership in the Midwest A Presentation to The National Academies
NEPIRC’s Mission
To enhance the global competitiveness and profitability of northeastern Pennsylvania’s manufacturers and thereby create
jobs and economic growth within the region.
• Established in 1988 as a private, not-for-profit corporation.
• Awareness, information, industry insight,
specialized training and expert consulting services right-sized for manufacturers with between 20 and 500 employees.
• A public-private partnership supported by
the Commonwealth of Pennsylvania, U.S. Department of Commerce and professional fees paid by clients.
The Statewide IRC/MEP Network
NEPIRC is one of seven Pennsylvania IRC/MEP Centers that focuses exclusively on growing small and mid-sized manufacturers.
• Formed the IRC Network in 2000 to share best practices, develop new services, pursue statewide initiatives and continuously improve our performance.
• Separate organization governed by a Board of Directors consisting of the Executive Director of each IRC.
• Facilitates the sharing of resources between Centers while maintaining region-specific approaches and business models.
IRC Network Benefits
• Deployment of Best Engagement Practices and New Services
• Partnership and Collaboration for Grant Proposals and Special Initiatives
• Development of Professional Staff and Skill Sets
• Establishment of Voluntary Peer Reviews
• Improved Understanding of Marketplace
• Broadened Communication, Branding and Mission Awareness
• Performance of Statewide Research Projects
NEPIRC’s Region
NEPIRC serves 11 counties of northeastern Pennsylvania.
• 7,700 square miles – approximately equal to Connecticut + Delaware.
• Nearly 1,100 manufacturers: • Comprise the largest employment sector in
three counties and 2nd or 3rd largest employment sector in three others.
• Employ over 47,000 people. • Pay an average wage of $43,600 - or $2.1 billion
in annual payroll. • Contribute over $5.3 billion to Gross State
Product (GSP) annually.
• Driver industries include Fabricated Metals, Paper Products, Printing and Food Manufacturing.
NEPIRC Services
NEPIRC services align with NGM strategies.
Supply Chain Involvement
& Management
Process Excellence &
Quality Systems
Sustainability
Global Engagement
Innovation & Technology
Acceleration
Human Capital
Development
PROFITABLE GROWTH
NEPIRC Services
NEPIRC utilizes staff, the MEP community and external consultants.
Supply Chain Involvement
& Management
Process Excellence &
Quality Systems
Sustainability
Global Engagement
Innovation & Technology
Acceleration
Human Capital
Development
PROFITABLE GROWTH
NEPIRC Staff
IRC/MEP Network
External Resources
NEPIRC Staff
IRC/MEP Network
External Resources
NEPIRC Staff
IRC/MEP Network
External Resources
NEPIRC Staff
IRC/MEP Network
External Resources
PROFITABLE GROWTH
NEPIRC’s Business Model
Inform CEO
Listen Assess ROI &
Propose Provide Service
Validate ROI
NEPIRC’s Impacts
Based on client-reported engagement outcomes, NEPIRC provides exceptional ROI to its investors, stakeholders, clients and region.
Client Reported Impact: January 1, 2011 thru December 31, 2011 Client ROI:
• Sales Impact $ 150.8 million • Cost Savings $ 19.2 million
Regional ROI: • Jobs Impact 1,257 • Regional Investments $ 14.1 million
Investor/Stakeholder ROI:
• Cost Per Job $ 400 (Federal) / $423 (State) • Wage Tax Revenue $ 1.7 million (State, est.) $ 4.2 million (Fed., FICA only, est.) • Investment Leverage $ 28:$1 (Federal)
MEP System Considerations
• Continue to integrate MEP Program into federal agency FFOs – making MEP Center status a requirement or preference item.
• Continue to encourage multi-region and multi-state MEP Center collaboration – FFOs, conference sessions, regional networks, peer councils, etc….
• Identify system best practices and work with MEP Centers to develop effective best practice sharing and replication models.
• Establish nationwide resource sharing protocols for professional services between MEP Centers.
• Expand nationwide branding initiatives.
• Provide professional certifications and continuous learning opportunities.
• Assist MEP Centers to transition from “pull” to “push” client engagement models.
MEP System Considerations
Eric Joseph Esoda, CPA Executive Director NEPIRC, Inc. 570-819-8966 Ext. 116 [email protected] Peter Butler President, NEPIRC Board of Directors Procter & Gamble Paper Products, Inc. 570-833-3484 [email protected]