Help Services info graphics

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Q’s fast fact Q’s Helpdesks ANSWERS TO YOUR QUESTIONS THERE’S ALWAYS SOMEONE TO HELP face to face online phone BEHIND THE SCENES INDENTIFYING TRENDS TO IMPROVE SERVICES WE USE A VARIETY OF TOOLS 180 94% OF QUERIES ANSWERED AT THE EXPERIENCE Y E A R S together we have... + + + Helpdesk YOU HELPING TO SUPPORT

Transcript of Help Services info graphics

Q’s

fast fact

Q’sHelpdesksANSWERS TO YOUR QUESTIONS

THERE’SA LWAY S SOMEONE TO HELP

face to faceonlinephone

BEHIND THE SCENESINDENTIFYING TRENDST O I M P R O V E S E R V I C E S

W E U S E A VARIETY OF TOOLS

180

94%O F Q U E R I E SA N S W E R E D AT T H E

EXPERIENCEYEARStogether we have...

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H e l p d e s k

Y O UHELPING TOS U P P O R T

fast fact

Q’sresources

ANSWERS TO YOUR QUESTIONS

C A N Y O UI M A G I N EA LIBRARY

ITS NOT JUSTABOUT BOOKS

eBOOKSeJOURNALSsubject guidesLIBRARY GATEWAY

J O U R N A L SB O O K S / A R T I C L E SFROM OTHER LIBRARIES

THESES DVDs

online tutorialsIMPROVE YOURIT SKILLSwhat’s in a name?

}{ ONLINE

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lynda.com

WITHOUT BOOKS?

+

fast fact

Q’sgetting in touchANSWERS TO YOUR QUESTIONS

CHOOSE HOW YOU

talk to usTALKING TO US TALKING TO

Y O UT W I T T E RB L O G S

A B O U T O U RS E R V I C E S

did you know you can

PHONEC H A TEMAIL

...haveyour say

' 24 CHATD I S C U S S

ASKEXPLAIN

ANYTIME

HRS

2ndQ’s

ANSWERS TO YOUR QUESTIONS

learning centresH O M End2YOUR

R O O M SBOOKABLE ROOMS S I L E N T / Q U I E TT E A C H I N G R O O M S

C A F E

LAPTOPSS T U D Y SPACES &PCs

W E K N O W Y O U ' R E HAPPY WHEN YOU'RE

IN YOUR SOCKSfast fact we’re openC h r i s t m a s d a y

SheffieldHallamUniversityName A ReallylongusernameStudent ID 12345678 Expires 09/16

Learning centre 1234567X

Student

Q’sANSWERS TO YOUR QUESTIONSQ's helping yourselfYOU’REH E R E AND WE’RE NOT

B O O K SISSUE/RETURN

R E N E WR E Q U E S T

PRINT TOP-UPPRINTINGBOOK PC/ROOM + HELP SHEETS

SHUSPACE

fast fact forgotten the nameOF THAT BOOK?

MY LIBRARYA C C O U N T

LISTS ALL THE BOOKS

YOU'VE EVERTAKEN OUT

Q’sANSWERS TO YOUR QUESTIONSQ's PUTTING THE PIECES

together ask

REFERENCINGEFFECTIVE SEARCHINGWord formatting

fast fact w e o f f e r s t u d y s k i l l s s e s s i o n s

R E S O U R C E SQUALITY/PEER REVIEWED

SUGGESTING ALTERNATIVES

LEARNING SUPPORTDROP-INSSTUDY SKILLSW O R K S H O P S