help.genesys.com · Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM Queue Range: ...
290
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM Queue Range: <All> (Graph) Profile of Calls Entering ACD Activity Time Range: 00:00:00-23:59:59 Site ID Range: <All> _SystemIvrTransferHub_ Calls Interval 12:00:00AM 0 12:30:00AM 0 1:00:00AM 0 1:30:00AM 0 2:00:00AM 0 2:30:00AM 0 3:00:00AM 0 3:30:00AM 0 4:00:00AM 0 4:30:00AM 0 5:00:00AM 0 5:30:00AM 0 6:00:00AM 0 6:30:00AM 0 7:00:00AM 0 7:30:00AM 0 8:00:00AM 0 9:00:00AM 0 9:30:00AM 0 10:00:00AM 0 10:30:00AM 0 11:00:00AM 0 11:30:00AM 0 12:00:00PM 0 12:30:00PM 0 1:00:00PM 0 Page 1 of 290 Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Transcript of help.genesys.com · Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM Queue Range: ...
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
_SystemIvrTransferHub_ CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
Page 1 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
_SystemIvrTransferHub_ CallsInterval
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 2 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
_SystemIvrTransferHub_Queue Name:Chart not printed : all data points are zero
Page 3 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
407ETR CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 4 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
407ETRQueue Name:Chart not printed : all data points are zero
Page 5 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
407ETR-French CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 6 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
407ETR-FrenchQueue Name:Chart not printed : all data points are zero
Page 7 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Accounting CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 1
9:00:00AM 0
9:30:00AM 3
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 8 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Accounting CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
4Total:
Page 9 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
AccountingQueue Name:
0.00
0.40
0.80
1.20
1.60
2.00
2.40
2.80
3.20
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 10 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
American Red Cross CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
0Total:
Page 11 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
American Red CrossQueue Name:Chart not printed : all data points are zero
Page 12 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ARM Collections CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 13 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ARM Collections CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 14 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ARM CollectionsQueue Name:Chart not printed : all data points are zero
Page 15 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
AS-TechSupport CallsInterval
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 16 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
AS-TechSupportQueue Name:Chart not printed : all data points are zero
Page 17 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
AVDS Dialer CallsInterval
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
0Total:
Page 18 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
AVDS DialerQueue Name:Chart not printed : all data points are zero
Page 19 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Bentley CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 20 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
BentleyQueue Name:Chart not printed : all data points are zero
Page 21 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
BF-TechSupport CallsInterval
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 1
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
1Total:
Page 22 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
BF-TechSupportQueue Name:
0.00
0.20
0.40
0.60
0.80
1.00
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 23 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Care Center CallsInterval
8:30:00AM 0
9:00:00AM 1
9:30:00AM 1
10:00:00AM 0
10:30:00AM 1
11:00:00AM 0
11:30:00AM 1
12:00:00PM 0
12:30:00PM 1
1:00:00PM 1
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
6Total:
Page 24 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Care CenterQueue Name:
0.00
0.20
0.40
0.60
0.80
1.00
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 25 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Cigna Clinical Team CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 26 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Cigna Clinical TeamQueue Name:Chart not printed : all data points are zero
Page 27 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Cigna Customer Service CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 28 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Cigna Customer ServiceQueue Name:Chart not printed : all data points are zero
Page 29 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Cigna Health Coaching CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 30 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Cigna Health CoachingQueue Name:Chart not printed : all data points are zero
Page 31 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Claims CallsInterval
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
Page 32 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Claims CallsInterval
10:00:00PM 0
10:30:00PM 0
0Total:
Page 33 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ClaimsQueue Name:Chart not printed : all data points are zero
Page 34 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ClientServices CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 4
2:30:00PM 0
3:00:00PM 1
3:30:00PM 1
4:00:00PM 0
4:30:00PM 1
7Total:
Page 35 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ClientServicesQueue Name:
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 36 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
CompanyOperator CallsInterval
10:30:00AM 0
0Total:
Page 37 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
CompanyOperatorQueue Name:Chart not printed : all data points are zero
Page 38 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Complaints Escalation - 1 CallsInterval
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
0Total:
Page 39 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Complaints Escalation - 1Queue Name:Chart not printed : all data points are zero
Page 40 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Complaints Research - 1 CallsInterval
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
0Total:
Page 41 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Complaints Research - 1Queue Name:Chart not printed : all data points are zero
Page 42 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Conference Room 1 CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
0Total:
Page 43 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Conference Room 1Queue Name:Chart not printed : all data points are zero
Page 44 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Conference Room 2 CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
0Total:
Page 45 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Conference Room 2Queue Name:Chart not printed : all data points are zero
Page 46 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
CS New Order CallsInterval
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
0Total:
Page 47 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
CS New OrderQueue Name:Chart not printed : all data points are zero
Page 48 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Customer Satisfaction CallsInterval
12:00:00AM 1,958
12:30:00AM 1,971
1:00:00AM 1,970
1:30:00AM 1,969
2:00:00AM 1,978
2:30:00AM 1,973
3:00:00AM 1,968
3:30:00AM 1,968
4:00:00AM 1,970
4:30:00AM 1,976
5:00:00AM 1,968
5:30:00AM 1,981
6:00:00AM 1,978
6:30:00AM 1,968
7:00:00AM 1,972
7:30:00AM 1,980
8:00:00AM 1,975
8:30:00AM 1,981
9:00:00AM 1,977
9:30:00AM 1,978
10:00:00AM 1,977
10:30:00AM 1,979
11:00:00AM 1,978
11:30:00AM 1,966
12:00:00PM 1,981
12:30:00PM 1,983
Page 49 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Customer Satisfaction CallsInterval
1:00:00PM 1,981
1:30:00PM 1,984
2:00:00PM 1,974
2:30:00PM 1,983
3:00:00PM 1,982
3:30:00PM 1,979
4:00:00PM 1,984
4:30:00PM 1,982
5:00:00PM 1,981
5:30:00PM 1,985
6:00:00PM 1,973
6:30:00PM 1,982
7:00:00PM 1,977
7:30:00PM 1,967
8:00:00PM 1,978
8:30:00PM 1,974
9:00:00PM 1,973
9:30:00PM 1,972
10:00:00PM 1,971
10:30:00PM 1,969
11:00:00PM 1,974
11:30:00PM 1,974
94,822Total:
Page 50 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Customer SatisfactionQueue Name:
0.00
400.00
800.00
1200.00
1600.00
2000.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 51 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Customer Service CallsInterval
12:00:00AM 589
12:30:00AM 589
1:00:00AM 605
1:30:00AM 590
2:00:00AM 583
2:30:00AM 601
3:00:00AM 591
3:30:00AM 589
4:00:00AM 591
4:30:00AM 597
5:00:00AM 584
5:30:00AM 571
6:00:00AM 693
6:30:00AM 675
7:00:00AM 668
7:30:00AM 689
8:00:00AM 677
8:30:00AM 674
9:00:00AM 675
9:30:00AM 678
10:00:00AM 657
10:30:00AM 659
11:00:00AM 669
11:30:00AM 668
12:00:00PM 629
12:30:00PM 637
Page 52 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Customer Service CallsInterval
1:00:00PM 659
1:30:00PM 682
2:00:00PM 689
2:30:00PM 682
3:00:00PM 680
3:30:00PM 662
4:00:00PM 671
4:30:00PM 661
5:00:00PM 681
5:30:00PM 670
6:00:00PM 625
6:30:00PM 635
7:00:00PM 660
7:30:00PM 663
8:00:00PM 656
8:30:00PM 657
9:00:00PM 646
9:30:00PM 659
10:00:00PM 572
10:30:00PM 581
11:00:00PM 586
11:30:00PM 589
30,694Total:
Page 53 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Customer ServiceQueue Name:
0.00
100.00
200.00
300.00
400.00
500.00
600.00
700.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 54 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Dialer CallsInterval
12:00:00AM 198
12:30:00AM 207
1:00:00AM 181
1:30:00AM 210
2:00:00AM 204
2:30:00AM 203
3:00:00AM 194
3:30:00AM 207
4:00:00AM 198
4:30:00AM 191
5:00:00AM 199
5:30:00AM 189
6:00:00AM 194
6:30:00AM 185
7:00:00AM 208
7:30:00AM 187
8:00:00AM 185
8:30:00AM 197
9:00:00AM 189
9:30:00AM 192
10:00:00AM 203
10:30:00AM 202
11:00:00AM 227
11:30:00AM 247
12:00:00PM 218
12:30:00PM 232
Page 55 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Dialer CallsInterval
1:00:00PM 248
1:30:00PM 225
2:00:00PM 227
2:30:00PM 231
3:00:00PM 247
3:30:00PM 226
4:00:00PM 225
4:30:00PM 217
5:00:00PM 233
5:30:00PM 234
6:00:00PM 239
6:30:00PM 229
7:00:00PM 218
7:30:00PM 247
8:00:00PM 226
8:30:00PM 225
9:00:00PM 239
9:30:00PM 236
10:00:00PM 214
10:30:00PM 234
11:00:00PM 219
11:30:00PM 228
10,314Total:
Page 56 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
DialerQueue Name:
0.00
40.00
80.00
120.00
160.00
200.00
240.00
280.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 57 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ES-TechSupport CallsInterval
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 58 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ES-TechSupportQueue Name:Chart not printed : all data points are zero
Page 59 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
FeedBack CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 60 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
FeedBack CallsInterval
1:00:00PM 0
1:30:00PM 3
2:00:00PM 1
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
4Total:
Page 61 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
FeedBackQueue Name:
0.00
0.40
0.80
1.20
1.60
2.00
2.40
2.80
3.20
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 62 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
FeedBack IPA CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 63 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
FeedBack IPA CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 1
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
1Total:
Page 64 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
FeedBack IPAQueue Name:
0.00
0.20
0.40
0.60
0.80
1.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 65 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
GeneriGas Commercial CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 66 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
GeneriGas CommercialQueue Name:Chart not printed : all data points are zero
Page 67 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
GeneriGas Residential CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 68 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
GeneriGas ResidentialQueue Name:Chart not printed : all data points are zero
Page 69 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
GeneriGas Service CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 70 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
GeneriGas ServiceQueue Name:Chart not printed : all data points are zero
Page 71 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
GroupA CallsInterval
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
Page 72 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
0Total:
Page 73 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
GroupAQueue Name:Chart not printed : all data points are zero
Page 74 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HealthCareAgents CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
0Total:
Page 75 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HealthCareAgentsQueue Name:Chart not printed : all data points are zero
Page 76 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Help Desk CallsInterval
12:00:00AM 553
12:30:00AM 562
1:00:00AM 559
1:30:00AM 564
2:00:00AM 552
2:30:00AM 571
3:00:00AM 568
3:30:00AM 560
4:00:00AM 554
4:30:00AM 563
5:00:00AM 533
5:30:00AM 537
6:00:00AM 643
6:30:00AM 616
7:00:00AM 606
7:30:00AM 615
8:00:00AM 608
8:30:00AM 622
9:00:00AM 610
9:30:00AM 609
10:00:00AM 591
10:30:00AM 647
11:00:00AM 600
11:30:00AM 612
12:00:00PM 574
12:30:00PM 571
Page 77 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Help Desk CallsInterval
1:00:00PM 630
1:30:00PM 641
2:00:00PM 616
2:30:00PM 626
3:00:00PM 617
3:30:00PM 636
4:00:00PM 614
4:30:00PM 631
5:00:00PM 643
5:30:00PM 633
6:00:00PM 566
6:30:00PM 573
7:00:00PM 612
7:30:00PM 601
8:00:00PM 605
8:30:00PM 600
9:00:00PM 577
9:30:00PM 590
10:00:00PM 527
10:30:00PM 555
11:00:00PM 553
11:30:00PM 553
28,399Total:
Page 78 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Help DeskQueue Name:
0.00
100.00
200.00
300.00
400.00
500.00
600.00
700.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 79 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HOOPP - Retirement and Terminations CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
0Total:
Page 80 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HOOPP - Retirement and TerminationsQueue Name:Chart not printed : all data points are zero
Page 81 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Management CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 82 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP ManagementQueue Name:Chart not printed : all data points are zero
Page 83 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Partner A CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 84 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Partner AQueue Name:Chart not printed : all data points are zero
Page 85 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Partner B CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 1
11:00:00AM 0
11:30:00AM 0
12:00:00PM 1
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 1
6:30:00PM 0
7:00:00PM 0
Page 86 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
3Total:
Page 87 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Partner BQueue Name:
0.00
0.20
0.40
0.60
0.80
1.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 88 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Partner C CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 1
2:00:00AM 0
2:30:00AM 0
4:00:00AM 1
4:30:00AM 0
5:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 1
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
Page 89 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Partner C CallsInterval
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
10:30:00PM 1
11:00:00PM 0
11:30:00PM 0
4Total:
Page 90 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Partner CQueue Name:
0.00
0.20
0.40
0.60
0.80
1.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 91 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Partner D CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 92 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Partner DQueue Name:Chart not printed : all data points are zero
Page 93 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Re-Engagement CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 94 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Re-EngagementQueue Name:Chart not printed : all data points are zero
Page 95 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP Training CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 96 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
HP TrainingQueue Name:Chart not printed : all data points are zero
Page 97 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
imc CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 98 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
imc CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 99 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
imcQueue Name:Chart not printed : all data points are zero
Page 100 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IMC - Dialing CallsInterval
11:00:00AM 0
11:30:00AM 0
0Total:
Page 101 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IMC - DialingQueue Name:Chart not printed : all data points are zero
Page 102 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Insurance CallsInterval
7:30:00AM 1
8:00:00AM 0
8:30:00AM 0
10:30:00AM 1
11:00:00AM 1
11:30:00AM 3
12:00:00PM 0
12:30:00PM 0
6:00:00PM 2
8:00:00PM 2
8:30:00PM 1
9:00:00PM 0
9:30:00PM 0
11Total:
Page 103 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
InsuranceQueue Name:
0.00
0.40
0.80
1.20
1.60
2.00
2.40
2.80
3.20
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
6:0
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 104 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Insurance Adjusters CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
0Total:
Page 105 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Insurance AdjustersQueue Name:Chart not printed : all data points are zero
Page 106 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Insurance Agents CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 2
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 107 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Insurance Agents CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
2Total:
Page 108 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Insurance AgentsQueue Name:
0.00
0.40
0.80
1.20
1.60
2.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 109 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Insurance Claims CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
0Total:
Page 110 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Insurance ClaimsQueue Name:Chart not printed : all data points are zero
Page 111 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Interactions14 CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 112 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Interactions14Queue Name:Chart not printed : all data points are zero
Page 113 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Demos CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 114 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Demos CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 115 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA DemosQueue Name:Chart not printed : all data points are zero
Page 116 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA HR Onboarding CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
Page 117 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA HR Onboarding CallsInterval
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 7
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
7Total:
Page 118 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA HR OnboardingQueue Name:
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
12:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 119 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Intelligent Mobile Connect CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 120 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Intelligent Mobile Connect CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 13
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
13Total:
Page 121 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Intelligent Mobile ConnectQueue Name:
0.00
2.00
4.00
6.00
8.00
10.00
12.00
14.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 122 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Intelligent Mobile Connect - Dialing CallsInterval
11:00:00AM 0
11:30:00AM 0
3:00:00PM 0
3:30:00PM 0
0Total:
Page 123 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Intelligent Mobile Connect - DialingQueue Name:Chart not printed : all data points are zero
Page 124 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Intelligent Mobile Connect 2 CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 125 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Intelligent Mobile Connect 2 CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 126 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Intelligent Mobile Connect 2Queue Name:Chart not printed : all data points are zero
Page 127 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Intelligent Mobile Connect 2 - Dialing CallsInterval
11:00:00AM 0
11:30:00AM 0
0Total:
Page 128 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Intelligent Mobile Connect 2 - DialingQueue Name:Chart not printed : all data points are zero
Page 129 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Life Insurance Demo CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 1
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 130 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Life Insurance Demo CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 1
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
2Total:
Page 131 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA Life Insurance DemoQueue Name:
0.00
0.20
0.40
0.60
0.80
1.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 132 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA OnCall Staging CallsInterval
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 133 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA OnCall StagingQueue Name:Chart not printed : all data points are zero
Page 134 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA TeleHealth CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 1
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 135 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA TeleHealth CallsInterval
1:00:00PM 0
1:30:00PM 4
2:00:00PM 5
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
10Total:
Page 136 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA TeleHealthQueue Name:
0.00
1.00
2.00
3.00
4.00
5.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 137 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA University Enrollment CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
0Total:
Page 138 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
IPA University EnrollmentQueue Name:Chart not printed : all data points are zero
Page 139 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
JS_Survey CallsInterval
12:00:00AM 0
7:30:00AM 2
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 1
10:30:00AM 0
11:00:00AM 1
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 1
3:30:00PM 1
4:00:00PM 1
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 1
6:30:00PM 1
7:00:00PM 0
7:30:00PM 0
Page 140 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
JS_Survey CallsInterval
8:30:00PM 1
9:00:00PM 0
9:30:00PM 1
10:00:00PM 0
10:30:00PM 0
11:00:00PM 1
11:30:00PM 3
15Total:
Page 141 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
JS_SurveyQueue Name:
0.00
0.40
0.80
1.20
1.60
2.00
2.40
2.80
3.20
12:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 142 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Lamborghini CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 143 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
LamborghiniQueue Name:Chart not printed : all data points are zero
Page 144 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Legal Shield - Member Services CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
0Total:
Page 145 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Legal Shield - Member ServicesQueue Name:Chart not printed : all data points are zero
Page 146 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Loan Officers CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 147 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Loan OfficersQueue Name:Chart not printed : all data points are zero
Page 148 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Marketing CallsInterval
12:00:00AM 3
12:30:00AM 3
1:00:00AM 19
1:30:00AM 7
2:00:00AM 5
2:30:00AM 4
3:00:00AM 9
3:30:00AM 8
4:00:00AM 11
4:30:00AM 8
5:00:00AM 0
5:30:00AM 6
6:00:00AM 1
6:30:00AM 4
7:00:00AM 5
7:30:00AM 0
8:00:00AM 2
8:30:00AM 5
9:00:00AM 4
9:30:00AM 13
10:00:00AM 6
10:30:00AM 12
11:00:00AM 14
11:30:00AM 12
12:00:00PM 10
12:30:00PM 14
Page 149 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Marketing CallsInterval
1:00:00PM 25
1:30:00PM 17
2:00:00PM 7
2:30:00PM 16
3:00:00PM 9
3:30:00PM 17
4:00:00PM 15
4:30:00PM 11
5:00:00PM 6
5:30:00PM 14
6:00:00PM 6
6:30:00PM 2
7:00:00PM 5
7:30:00PM 3
8:00:00PM 0
8:30:00PM 17
9:00:00PM 22
9:30:00PM 21
10:00:00PM 5
10:30:00PM 8
11:00:00PM 2
11:30:00PM 2
415Total:
Page 150 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MarketingQueue Name:
0.00
4.00
8.00
12.00
16.00
20.00
24.00
28.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 151 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MedImmune CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 152 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MedImmune CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 153 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MedImmuneQueue Name:Chart not printed : all data points are zero
Page 154 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemberServices CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 1
3:00:00AM 1
3:30:00AM 0
4:00:00AM 0
4:30:00AM 1
5:00:00AM 0
5:30:00AM 1
6:00:00AM 1
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 1
10:00:00AM 2
10:30:00AM 0
11:00:00AM 0
11:30:00AM 1
12:00:00PM 2
12:30:00PM 3
Page 155 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemberServices CallsInterval
1:00:00PM 3
1:30:00PM 1
2:00:00PM 1
2:30:00PM 0
3:00:00PM 2
3:30:00PM 0
4:00:00PM 3
4:30:00PM 1
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 1
7:30:00PM 0
8:00:00PM 1
8:30:00PM 1
9:00:00PM 2
9:30:00PM 2
10:00:00PM 0
10:30:00PM 1
11:00:00PM 0
11:30:00PM 0
33Total:
Page 156 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemberServicesQueue Name:
0.00
0.40
0.80
1.20
1.60
2.00
2.40
2.80
3.20
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 157 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemberServicesCallBack CallsInterval
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
Page 158 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemberServicesCallBack CallsInterval
5:30:00PM 0
6:00:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 159 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemberServicesCallBackQueue Name:Chart not printed : all data points are zero
Page 160 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare AEMR CallsInterval
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 161 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare AEMRQueue Name:Chart not printed : all data points are zero
Page 162 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare BUS Customer Service CallsInterval
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 163 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare BUS Customer ServiceQueue Name:Chart not printed : all data points are zero
Page 164 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare BUS Operator CallsInterval
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 165 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare BUS OperatorQueue Name:Chart not printed : all data points are zero
Page 166 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare BUS Spanish CallsInterval
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 167 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare BUS SpanishQueue Name:Chart not printed : all data points are zero
Page 168 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare Help Desk CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 169 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare Help DeskQueue Name:Chart not printed : all data points are zero
Page 170 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare Patient Financial Services CallsInterval
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 171 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare Patient Financial ServicesQueue Name:Chart not printed : all data points are zero
Page 172 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare Queue Patient Accounting FV CallsInterval
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 173 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MemorialCare Queue Patient Accounting FVQueue Name:Chart not printed : all data points are zero
Page 174 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Mercadeo CallsInterval
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 2
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
Page 175 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Mercadeo CallsInterval
1:30:00PM 1
2:00:00PM 0
2:30:00PM 0
3:00:00PM 1
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 1
7:00:00PM 1
7:30:00PM 0
8:00:00PM 0
6Total:
Page 176 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MercadeoQueue Name:
0.00
0.40
0.80
1.20
1.60
2.00
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 177 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Midwest Tickets CallsInterval
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 178 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Midwest TicketsQueue Name:Chart not printed : all data points are zero
Page 179 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ML-TechSupport CallsInterval
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
Page 180 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ML-TechSupport CallsInterval
10:00:00PM 0
0Total:
Page 181 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ML-TechSupportQueue Name:Chart not printed : all data points are zero
Page 182 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Mobilizer Chat CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
Page 183 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Mobilizer Chat CallsInterval
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
0Total:
Page 184 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Mobilizer ChatQueue Name:Chart not printed : all data points are zero
Page 185 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MobilizerReview CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 186 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MobilizerReview CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 187 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
MobilizerReviewQueue Name:Chart not printed : all data points are zero
Page 188 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Mortgage Consultants CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
0Total:
Page 189 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Mortgage ConsultantsQueue Name:Chart not printed : all data points are zero
Page 190 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
NetApp CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 191 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
NetAppQueue Name:Chart not printed : all data points are zero
Page 192 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Otterbox Support CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
Page 193 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Otterbox Support CallsInterval
9:30:00PM 0
10:00:00PM 0
0Total:
Page 194 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Otterbox SupportQueue Name:Chart not printed : all data points are zero
Page 195 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Partners CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 4
6:00:00AM 4
6:30:00AM 0
7:00:00AM 0
7:30:00AM 2
8:00:00AM 0
8:30:00AM 4
9:00:00AM 5
9:30:00AM 3
10:00:00AM 0
10:30:00AM 5
11:00:00AM 4
11:30:00AM 2
12:00:00PM 0
12:30:00PM 5
Page 196 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Partners CallsInterval
1:00:00PM 4
1:30:00PM 6
2:00:00PM 3
2:30:00PM 3
3:00:00PM 0
3:30:00PM 6
4:00:00PM 3
4:30:00PM 0
5:00:00PM 12
5:30:00PM 1
6:00:00PM 1
6:30:00PM 3
7:00:00PM 6
7:30:00PM 0
8:00:00PM 1
8:30:00PM 6
9:00:00PM 1
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 1
95Total:
Page 197 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
PartnersQueue Name:
0.00
2.00
4.00
6.00
8.00
10.00
12.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 198 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Personal Advocates CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
11:00:00AM 0
11:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 199 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Personal AdvocatesQueue Name:Chart not printed : all data points are zero
Page 200 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
POC SharpHC CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
0Total:
Page 201 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
POC SharpHCQueue Name:Chart not printed : all data points are zero
Page 202 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Porche CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 203 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
PorcheQueue Name:Chart not printed : all data points are zero
Page 204 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Questrade CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 205 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
QuestradeQueue Name:Chart not printed : all data points are zero
Page 206 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
QuickBooks Sales CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 207 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
QuickBooks SalesQueue Name:Chart not printed : all data points are zero
Page 208 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
QuickBooks Support CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:30:00PM 0
6:00:00PM 0
Page 209 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
QuickBooks Support CallsInterval
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 210 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
QuickBooks SupportQueue Name:Chart not printed : all data points are zero
Page 211 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ResMed Collections CallsInterval
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 212 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ResMed CollectionsQueue Name:Chart not printed : all data points are zero
Page 213 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
RJ-TechSupport CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
0Total:
Page 214 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
RJ-TechSupportQueue Name:Chart not printed : all data points are zero
Page 215 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
RL-TechSupport CallsInterval
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
Page 216 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
0Total:
Page 217 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
RL-TechSupportQueue Name:Chart not printed : all data points are zero
Page 218 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Sales CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 219 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Sales CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 1
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
1Total:
Page 220 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SalesQueue Name:
0.00
0.20
0.40
0.60
0.80
1.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 221 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Sales Specialist CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 3
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 1
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 222 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Sales Specialist CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
4Total:
Page 223 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Sales SpecialistQueue Name:
0.00
0.40
0.80
1.20
1.60
2.00
2.40
2.80
3.20
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 224 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SAP CallsInterval
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
0Total:
Page 225 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SAPQueue Name:Chart not printed : all data points are zero
Page 226 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Accounting CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
Page 227 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Accounting CallsInterval
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 228 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC AccountingQueue Name:Chart not printed : all data points are zero
Page 229 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Customer Service CallsInterval
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
Page 230 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Customer Service CallsInterval
10:00:00PM 0
10:30:00PM 0
0Total:
Page 231 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Customer ServiceQueue Name:Chart not printed : all data points are zero
Page 232 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Donor Group CallsInterval
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
0Total:
Page 233 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Donor GroupQueue Name:Chart not printed : all data points are zero
Page 234 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Marketing CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 235 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Marketing CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 1
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
1Total:
Page 236 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC MarketingQueue Name:
0.00
0.20
0.40
0.60
0.80
1.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 237 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Technical Support CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
Page 238 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Technical Support CallsInterval
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 239 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SC Technical SupportQueue Name:Chart not printed : all data points are zero
Page 240 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Senior Adjusters CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
0Total:
Page 241 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Senior AdjustersQueue Name:Chart not printed : all data points are zero
Page 242 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ServiceDesk CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 243 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ServiceDeskQueue Name:Chart not printed : all data points are zero
Page 244 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SimdomainAdmins CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 13
9:30:00AM 5
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 245 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SimdomainAdmins CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
18Total:
Page 246 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SimdomainAdminsQueue Name:
0.00
2.00
4.00
6.00
8.00
10.00
12.00
14.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 247 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SMS CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 248 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SMS CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 249 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SMSQueue Name:Chart not printed : all data points are zero
Page 250 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Social Media CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 1
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 1
3:30:00AM 0
4:00:00AM 2
4:30:00AM 1
5:00:00AM 1
5:30:00AM 0
6:00:00AM 1
6:30:00AM 1
7:00:00AM 0
7:30:00AM 0
8:00:00AM 2
8:30:00AM 0
9:00:00AM 1
9:30:00AM 1
10:00:00AM 0
10:30:00AM 0
11:00:00AM 1
11:30:00AM 0
12:00:00PM 0
12:30:00PM 1
Page 251 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Social Media CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 1
4:30:00PM 0
5:00:00PM 0
5:30:00PM 1
6:00:00PM 0
6:30:00PM 3
7:00:00PM 1
7:30:00PM 2
8:00:00PM 0
8:30:00PM 0
9:00:00PM 2
9:30:00PM 1
10:00:00PM 2
10:30:00PM 0
11:00:00PM 2
11:30:00PM 0
29Total:
Page 252 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Social MediaQueue Name:
0.00
0.40
0.80
1.20
1.60
2.00
2.40
2.80
3.20
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 253 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Social Media Approvers CallsInterval
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 254 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Social Media ApproversQueue Name:Chart not printed : all data points are zero
Page 255 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Social Media Failures CallsInterval
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 256 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Social Media FailuresQueue Name:Chart not printed : all data points are zero
Page 257 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Social Media Replies CallsInterval
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 258 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Social Media RepliesQueue Name:Chart not printed : all data points are zero
Page 259 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SoW Advanced CallsInterval
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
0Total:
Page 260 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SoW AdvancedQueue Name:Chart not printed : all data points are zero
Page 261 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SoW Basic CallsInterval
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
0Total:
Page 262 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SoW BasicQueue Name:Chart not printed : all data points are zero
Page 263 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Support CallsInterval
12:00:00AM 55
12:30:00AM 55
1:00:00AM 55
1:30:00AM 55
2:00:00AM 55
2:30:00AM 55
3:00:00AM 55
3:30:00AM 55
4:00:00AM 55
4:30:00AM 55
5:00:00AM 55
5:30:00AM 55
6:00:00AM 55
6:30:00AM 55
7:00:00AM 55
7:30:00AM 55
8:00:00AM 55
8:30:00AM 55
9:00:00AM 55
9:30:00AM 55
10:00:00AM 55
10:30:00AM 55
11:00:00AM 55
11:30:00AM 55
12:00:00PM 55
12:30:00PM 55
Page 264 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Support CallsInterval
1:00:00PM 55
1:30:00PM 55
2:00:00PM 55
2:30:00PM 55
3:00:00PM 56
3:30:00PM 55
4:00:00PM 55
4:30:00PM 55
5:00:00PM 55
5:30:00PM 55
6:00:00PM 55
6:30:00PM 55
7:00:00PM 55
7:30:00PM 55
8:00:00PM 55
8:30:00PM 55
9:00:00PM 55
9:30:00PM 55
10:00:00PM 55
10:30:00PM 55
11:00:00PM 55
11:30:00PM 55
2,641Total:
Page 265 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
SupportQueue Name:
0.00
10.00
20.00
30.00
40.00
50.00
60.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 266 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
TechnicalSales CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 1
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 1
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 267 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
TechnicalSales CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
2Total:
Page 268 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
TechnicalSalesQueue Name:
0.00
0.20
0.40
0.60
0.80
1.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 269 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
TIER 2 - ClientServices CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 270 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
TIER 2 - ClientServices CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 271 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
TIER 2 - ClientServicesQueue Name:Chart not printed : all data points are zero
Page 272 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Utilities Agents CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
Page 273 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Utilities Agents CallsInterval
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
0Total:
Page 274 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Utilities AgentsQueue Name:Chart not printed : all data points are zero
Page 275 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
VanceWG CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 276 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
VanceWG CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 277 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
VanceWGQueue Name:Chart not printed : all data points are zero
Page 278 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
WhirlpoolDryers CallsInterval
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
0Total:
Page 279 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
WhirlpoolDryersQueue Name:Chart not printed : all data points are zero
Page 280 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
WrapUpWG CallsInterval
12:00:00AM 2
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 0
8:00:00AM 0
8:30:00AM 0
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 0
11:00:00AM 0
11:30:00AM 0
12:00:00PM 0
12:30:00PM 0
Page 281 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
WrapUpWG CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 1
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
3Total:
Page 282 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
WrapUpWGQueue Name:
0.00
0.40
0.80
1.20
1.60
2.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 283 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
YHF CallsInterval
12:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
0Total:
Page 284 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
YHFQueue Name:Chart not printed : all data points are zero
Page 285 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Zendesk CallsInterval
12:00:00AM 0
12:30:00AM 0
1:00:00AM 0
1:30:00AM 0
2:00:00AM 0
2:30:00AM 0
3:00:00AM 0
3:30:00AM 0
4:00:00AM 0
4:30:00AM 0
5:00:00AM 0
5:30:00AM 0
6:00:00AM 0
6:30:00AM 0
7:00:00AM 0
7:30:00AM 4
8:00:00AM 0
8:30:00AM 2
9:00:00AM 0
9:30:00AM 0
10:00:00AM 0
10:30:00AM 6
11:00:00AM 0
11:30:00AM 2
12:00:00PM 0
12:30:00PM 0
Page 286 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Zendesk CallsInterval
1:00:00PM 0
1:30:00PM 0
2:00:00PM 0
2:30:00PM 0
3:00:00PM 0
3:30:00PM 0
4:00:00PM 0
4:30:00PM 0
5:00:00PM 0
5:30:00PM 0
6:00:00PM 0
6:30:00PM 0
7:00:00PM 0
7:30:00PM 0
8:00:00PM 0
8:30:00PM 0
9:00:00PM 0
9:30:00PM 0
10:00:00PM 0
10:30:00PM 0
11:00:00PM 0
11:30:00PM 0
14Total:
Page 287 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
ZendeskQueue Name:
0.00
1.00
2.00
3.00
4.00
5.00
6.00
12:0
0:00
AM
12:3
0:00
AM
1:0
0:00
AM
1:3
0:00
AM
2:0
0:00
AM
2:3
0:00
AM
3:0
0:00
AM
3:3
0:00
AM
4:0
0:00
AM
4:3
0:00
AM
5:0
0:00
AM
5:3
0:00
AM
6:0
0:00
AM
6:3
0:00
AM
7:0
0:00
AM
7:3
0:00
AM
8:0
0:00
AM
8:3
0:00
AM
9:0
0:00
AM
9:3
0:00
AM
10:0
0:00
AM
10:3
0:00
AM
11:0
0:00
AM
11:3
0:00
AM
12:0
0:00
PM
12:3
0:00
PM
1:0
0:00
PM
1:3
0:00
PM
2:0
0:00
PM
2:3
0:00
PM
3:0
0:00
PM
3:3
0:00
PM
4:0
0:00
PM
4:3
0:00
PM
5:0
0:00
PM
5:3
0:00
PM
6:0
0:00
PM
6:3
0:00
PM
7:0
0:00
PM
7:3
0:00
PM
8:0
0:00
PM
8:3
0:00
PM
9:0
0:00
PM
9:3
0:00
PM
10:0
0:00
PM
10:3
0:00
PM
11:0
0:00
PM
11:3
0:00
PM
Number of ACD Calls Entering QueueNumber of Calls
Page 288 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
Grand Total Sum All Queues:
Number of ACD Calls Entering QueueNumber of Calls
0
500
1000
1500
2000
2500
3000
3500
4000
12:0
0:00
AM
1:0
0:00
AM
2:0
0:00
AM
3:0
0:00
AM
4:0
0:00
AM
5:0
0:00
AM
6:0
0:00
AM
7:0
0:00
AM
8:0
0:00
AM
9:0
0:00
AM
10:0
0:00
AM
11:0
0:00
AM
12:0
0:00
PM
1:0
0:00
PM
2:0
0:00
PM
3:0
0:00
PM
4:0
0:00
PM
5:0
0:00
PM
6:0
0:00
PM
7:0
0:00
PM
8:0
0:00
PM
9:0
0:00
PM
10:0
0:00
PM
11:0
0:00
PM
Page 289 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
Date Time Range: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Queue Range: <All>
(Graph) Profile of Calls Entering ACD
Activity Time Range: 00:00:00-23:59:59
Site ID Range: <All>
167,581
Calls
Grand Total:
Page 290 of 290Print Date: Friday, August 4, 2017 9:47:02AM Genesys
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