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hello Tim SteuerSAP Solution Manager Overview

SAP SE

about Tim SteuerPassionate about customers. Firm believer that Application Lifecycle Management is key to success.

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© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement.

SAP Solution Manager offers end-to-end application

lifecycle management to streamline business processes

and proactively address improvement options, increasing

efficiency and decreasing risk within your existing

maintenance agreement.

SAP Solution ManagerProduct description

7PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

How does SAP Solution Manager evolve

Cloud & Hybrid

This is the current state of planning and may be changed by SAP at any time.

SAP Customer Connection

You drive the direction of SAP Solution Manager development!


SAP Customer Connection: Our joint success story

2017

2018, 2019 and beyond

Process

ManagementTest

Management

Change & Release

Management

IT Service

Management

Integrated in CRM

Customer Connection


SAP Customer Connection 2018

Process

ManagementTest

Management

Change & Release

Management

Customer Connection requests 20 9 25

Delivered improvement requests 16 8 22

83%

17%Delivered

Rejected89%

11%Delivered

Postponed88%

12%Delivered

Rejected

10PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ This is the current state of planning and may be changed by SAP at any time.

SAP Customer Connection 2019

Customer Connection requests 68 57 62

Delivered or accepted requests 42 44 47

62%

38%

Delivered oraccepted

Rejected 80%

20%Delivered oraccepted

Rejected 78%

22%Delivered oracepted

Rejected

Process

ManagementTest

Management

Change & Release

Management


Log on to Customer Influence site:

– Process Management 2019 https://influence.sap.com/solman-pm2019

– Test Suite 2019 https://influence.sap.com/solman-testsuite2019

– Change & Release Management 2019 https://influence.sap.com/solman-charm2019

Follow the projects to stay informed and receive relevant notifications of the submitted requests.

SAP Customer Connection 2019 is ongoing

Collect Select Develop Use

Selection Call

April 2019Delivery Call

Q4/2019Final Call

Feb 18, 2019

End of collect phase

March 8, 2019

Collect

improvement requests and

prioritize by subscribing

Select improvement

requests to

implement

Develop improvements

Deliver as SAP Notes or in

support package

Use productively in

customer software

https://influence.sap.com/solman-pm2019

https://influence.sap.com/solman-testsuite2019

https://influence.sap.com/solman-charm2019

Focus: Process Management


SAP Solution Manager Process Management

Process Management– Web-based documentation experience

– Multi-level process hierarchies

– Integrated graphical process editor

– Processes assembled from re-use libraries

– Processes are tied, validated, and optimized continuously based on real usage

Integrated Process Experience– Requirements Management integration

– Change Management integration

– IT Project and Portfolio Management integration

– Test Suite integration

– Business Process Monitoring integration

With SAP Solution Manager Process Management business and IT

plan, manage, and operate processes in one common process landscape.


Role

System

Process diagram “by Role” designed to explain process flow.


System

Alert decorators

Process diagram “by System” designed for Business Process Monitoring


Solution Documentation UI

Global functions Show / hide drop area

Drop area

Drag and drop of 1 to many documents

Mass functions to

Change proposed document name

Create/update

Document type selection

Assignment to Documentation/Test group

Easy to use UI for Solution Documentation:

Document drag & drop

Drag & Drop

Focus: Make a difference!


Priorities

Identify key benefits

Reduce maintenance effort

Increase user productivity

Stay connected to SAP

Stay compliant

Evaluate Focused Solutions


Easy and Free of Charge

Intuitively build a meaningful business case for

SAP Solution Manager.

Efficient

You only spend minutes to request a customer-specific

SAP Solution Manager value report.

Transparent

You’ll get estimations on the benefit potential of key

functional areas from SAP Solution Manager, including

implementation and upgrade efforts.

Identify key SAP Solution Manager benefits

Build your SAP Solution Manager Business Case

»Order Form: www.sap.com/solman-value

http://www.sap.com/solman-value


Starting with Support

Package Stack 8

SAP Notes are under

control

Support Package Stack

Updates are a

nightmare!

Adopt SP08 to reduce SAP Solution Manager maintenance effort

Significant reduction of required Notes

Central list of required SAP Notes

Simplified implementation

Customers Customers


Adopt SP08 to leverage gains in usability and performance

Better performance Increased work efficiency Higher user satisfaction

+ =


SAP Solution Manager – Our unique platform for

application lifecycle management and solution landscape support

CRM

Mobile Database

Printer

FIN

Client

Landscape Management

Maintenance Planner

System Recommendations

License Management

Scope and Effort Analyzer

IT Service Management

SAP Engagement and Service

Delivery

SAP EarlyWatch Alert from SAP

Solution Manager to SAP

Service Content Update

Support Backbone


Update of SAP’s Support Backbone

Impact on SAP Solution Manager and Focused Run

The Support Backbone infrastructure has been updated, but the legacy infrastructure remains in

place to allow a safe transition for SAP customers. Customers using SAP Solution Manager or

Focused Run must transition to the new infrastructure before January 1st 2020 to ensure

continuous connectivity by performing the following actions:

• Focused Run: Upgrade to Focused Run 2.0

• SAP Solution Manager: Upgrade to SAP Solution Manager 7.2 SPS07 or SPS08* (preferred)

If these activities are not performed, SAP Solution Manager and Focused Run will lose

connectivity to the SAP Support Backbone.

Detailed information regarding impacts can be found here:

https://support.sap.com/backbone-update

*SPS08 is required for partners

https://support.sap.com/backbone-update


Landscape Management

Landscape synchronization with SAP (automatic update of customer system data, used for Maintenance Planner)

Remote Service Connection Management from SAP Solution Manager

System Recommendations

License Management

Automatic distribution of licenses and maintenance certificates

Test Suite

Scope and Effort Analyzer

IT Service Management

Exchange of messages with SAP

SAP Engagement and Service Delivery

Service Delivery

SAP EarlyWatch Alert from SAP Solution Manager to SAP

Service Content Update

SAP Solution Manager: Affected capabilities

Please note that remote support

by SAP Support engineers is not

affected by the backbone update.


Data Protection & Privacy for SAP Solution Manager 7.2: Start planning TODAY!What critical steps do you need to take to address the regulations?

For your SAP Solution Manager 7.2 system, here are your

critical first steps towards complying with the regulations:

1. Review the Security Optimization Guide

2. See Chapter 9 (Data Protection and Privacy Measures)

3. Implement the Data Protection and Privacy Measures

Full DPP is available in SAP Solution Manager 7.2 SPS07

since May 2018.

Update your SAP Solution Manager 7.2 to SPS08 which

provides more advanced capabilities.

KEY NOTE:

SAP Note 2610137 - Personal Data related information

within SAP Solution Manager

https://help.sap.com/viewer/bdd095d01c7941c8b5d4c27e04da7315/7.2.08/en-US

https://launchpad.support.sap.com/#/notes/2610137


Evaluate Focused Solutions for SAP Solution Manager

As of 2020, SAP Focused Build and Insights are off the pricelist and part of SAP Solution Manager

Focused Run continues to be on the pricelist

Agile implementation

with Focused Build

Powerful dashboards

with Focused Insights

Large scale operations

with Focused Run


Follow us on Twitter (#solman

and #CloudALM) and get the

latest news, learn about support

offerings and events!

Add SAP Digital Business

Services on Facebook and stay

informed about webinars, events

and customer stories!

Search for “SAP Cloud ALM” on

YouTube for product demos,

expert interviews and event

insights!

Join the SAP Digital

Business Services LinkedIn

group for networking and

updates!

Join our social media family

https://twitter.com/SAPDigitalSvcs

https://www.facebook.com/SAPDigitalBusinessServices/

https://www.youtube.com/user/SAPSupportInfo

https://www.linkedin.com/groups/138840/

News for customers still on

SAP Solution Manager 7.1


…

Dear SAP Solution Manager 7.1 customers

You have to take action!


SAP recommends to upgrade to 7.2

Upgrade

Questions

contactdetailsName : Tim Steuer

Company : SAP SE

Email : [email protected]

Contact # : @SteuerTim

Website : www.linkedin.com/in/tim-steuer-alm

thankyou

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