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HeinzUniversity Web-basedKetchupTrainingLevel2-Module3ProductHandlingattheOperatorLevelWrittenbyJohnFriesTitleSlideLevel2–Module3ProductHandlingattheOperatorLevel

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Slide1ObjectivesInthismoduleyouwilllearn:

• Howtokeepopenedbottlesofketchuplookingtheirbest.• Whyanoperatorshouldneverrefillketchupbottles.• Theproperwayforoperatorstostoreleftoverbulkketchup.

Narration:Inthismoduleyouwilllearn:

• Howtokeepopenedbottlesoftabletopketchuplookingtheirbest.• Whyanoperatorshouldneverrefillketchupbottles.• Theproperwayforoperatorstostoreleftoverbulkketchup.

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Slide2TabletopKetchupHeinz®TabletopKetchupisproudlydisplayedinnumerousfoodserviceestablishments.

• Heinznamebringsextravalue• Alsosendsaclearmessageofquality.• Heinzusesonlyqualityingredientsandhasextremelyhighproduction

standards.• Heinzistheleadingbrandinretail.• It’sthebrandpeopleexpecttoseeontheirtablewhentheydineout.

Narration:HeinzTabletopKetchupisproudlydisplayedinnumerousfoodserviceestablishments.OperatorsknowthenameHeinzbringsextravalueandsendsaclearmessageofquality.Heinzusesonlyhighqualityingredientsandhasextremelyhighproductionstandards.Heinzistheleadingbrandinretail,andisthebrandpeopleexpecttoseeontheirtableswhentheydineout.

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Slide3TabletopKetchup(continued)WhyshouldoperatorskeepHeinzKetchuponthetabletop?

• Itmakesagreatfirstimpression.• Whenguestswantit,it’sthere.• Itfreesupthewaitstaff.Theydon’tneedtocarrybottlesormakeanextra

triptotheserverstation.• Whenotherbrandsaresubstituted,itmakespeoplewonderwhereelsethe

restaurantmaybecuttingcorners.Narration:WhyshouldoperatorskeepHeinzKetchuponthetabletop?Foronething,itmakesagreatfirstimpression.Also,whenguestswantit,it’srightthere.Forthewaitstaff,iteliminatestheneedtocarrybottlesormakeanextratriptotheserverstation.And,whenotherbrandsaresubstituted,itmakespeoplewonderwhereelsetherestaurantmaybecuttingcorners.

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Slide4TabletopKetchup(continued)SafetyTipsTopreservethegreattasteofHeinzKetchup,andtokeepbottleslookingtheirbest,operatorsshouldfollowthesesimplepractices:

• Replaceopenedbottlesofketchupatleastonceaweek.• Duringtheweek,rotatebottlesfromlowtrafficareastohightraffic

tabletops.• Refrigerateopenedbottlesduringnon-businesshours.• Wipebottlesandcapsdailywithadry,cleanpapertowel.• NEVERuseawetorsoiledclothtocleanbottlesandcaps.• NEVERrefillketchupbottles.• Useanyremainingketchupinthebottlestoflavorbarbecuesauce,salsa,

soup,chili,meatloaforotherback-of-the-houserecipes.ClickheretoprintacopyofthesesafetytipsforHeinzTabletopKetchup.Narration:TopreservethegreattasteofHeinzKetchup,andtokeepbottleslookingtheirbest,encourageoperatorstofollowthesesimplepractices:Replaceallopened,partiallyusedbottlesofketchupatleastonceaweek.Duringtheweek,rotatebottlesfromlowtrafficareastohightraffictabletops.Refrigerateopenedbottlesduringnon-businesshours.Wipebottlesandtheinteriorofcapseachdaywithadry,cleanpapertowel.NEVERuseawetorsoiledcloth,sincethiscancontaminatetheketchup.NEVERrefillketchupbottles.Thiscansourthetasteoftheketchupandspoilthetasteofthefoodwithwhichit’sserved.Useanyremainingketchupinthebottlestoflavorbarbecuesauce,salsa,soup,chili,meatloaforotherback-of-the-houserecipes.

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Slide5RefillingTheHeinzCompanyoccasionallyreceivescomplaintsfromactualrestaurantcustomersaboutrefilledbottlesofHeinzKetchup.Amongtheircomments:

• RefilledketchupbottlesreflectpoorlyonHeinz.• Refilledbottleslookdirtyandold.• MylocalrestaurantservesagenericbrandofketchupinHeinzbottles.• Refillingketchupbottlesgivesyouabadreputation,andIthinkit’sillegal.• Theketchupexplodedalloverme.

Narration(simulatedcustomervoices):IthinkitisDISGUSTINGthatrestaurantsrefilltheHeinzKetchupbottlesaftertheyareempty.Doyouallowthispractice?Iateoutlastnightandthewaitressadmittedtheyrefillthebottles.Thebottleslookdirtyandold,thisisabadreflectiononyourcompanyifyouallowthesepractices.IntherestaurantwhereIwaseating,InoticedtheyhavedirtylookingHeinzKetchupbottles.Iamnotsureiftheyreloadthebottlesandifso,whatproductisbeingserved?Doyourfieldrepsinsureproperserviceofyourproducts?Thereisarestaurantinmyarea,whichservesagenericbrandofketchupinHeinzbottles.Ididgetthebartendertoadmittoit.ThequalityoftheketchupledmetoquestionthequalityofyourusualHeinzproducts.IamaketchupfanaticandIonlylikeHeinz.IwasatarestaurantrecentlyandIknewtheyweren’tservingHeinzbutitwasaHeinzbottle.Theywereputtinganotherbrandofketchupinyourbottles.Isawawaitressfillingthem.ItoldthegirlIthoughtthatwasillegalandshesaidgotellHeinz.IsaidIwould.Ihatethefactthatplacesdothis.Itgivesabadreputationtoyourketchup.”Yourketchupexplodedalloverme,andIwanttoknowwhythishappened.Therestaurantalreadypaidtocleanmyclothing.Iamjustcuriousastohowtheycouldletthishappen.

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Slide6Refilling(continued)TabletopbottlesofHeinzKetchuparedesignedtobesingle-usepackages.Whenabottleisempty,ornearlyempty,itshouldbereplacedwithafresh,previouslyunopenedbottleofketchup.Manyrestaurantoperatorsdon’thandlebottlesproperly.Instead,theycontinuallyrefilltocreatetheimpressionofafresh,justopenedbottle.• Heinzdoesnotrecommendrefillingketchupbottles.• It’sanunsanitaryandpotentiallyhazardouspractice,andpatronsdon’tlikeit.• YoushouldneverimplythatHeinzCompanyapprovesofthispractice.Narration:TabletopbottlesofHeinzKetchuparedesignedtobesingle-usepackages.Whenabottleisempty,ornearlyempty,itshouldbereplacedwithafresh,previouslyunopenedbottleofketchup.However,manyrestaurantoperatorsdon’thandlebottlesproperly.Instead,theycontinuallyrefillbottlestocreatetheimpressionofafresh,just-openedbottleofketchup.Heinzdoesnotrecommendrefillingketchupbottles.It’sanunsanitaryandpotentiallyhazardouspractice.Plus,patronsdon’tlikeit.YoushouldneverimplythattheHeinzCompanyapprovesofthispractice.

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Slide7Refilling(continued)Refillingtabletopbottleshasbeenknownto:

• Causeketchuptofermentorspoil.• Maketheketchupwatery.• Createdark,unsightlylayers.• RuinthefreshtasteofHeinzKetchup.• Ruinthetasteofthefooditisservedwith.• Causetheketchuptospurtoutofthebottle,sometimesontopatrons’

clothing.• Resultinspilledorwastedketchupintheback-of-the-house• Wastetimeandlabor.

Narration:Refillingtabletopbottlesisabadpractice,forseveralreasons.It’sbeenknowntocauseketchuptofermentorspoil.Itcanalsomaketheketchupwateryorcreatedark,unsightlylayersinthebottle.RefillingalsoruinsthefreshtasteofHeinzKetchup,aswellasthetasteofthefoodit’sservedwith.Often,Ketchupthat’sbeenrefilledwillspurtoutofthebottle,sometimesontoapatron’sclothes.Refillingalsoresultsinspilledorwastedketchupintheback-of-the-house,andwastedtimeandlabor.

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Slide8Refilling(continued)HeinzKetchuphasaveryhighresistancetospoilage.Twoprimarymicroorganismsthatcausespoilageinketchupareyeastandlactobacillus.

• Yeastisafunguscommonlyfoundintheatmosphere,onenvironmentalsurfacesandonrawingredientmaterials.On-sitebakeriesandmicrobrewerieshavehighamountsofyeastsporesintheair.

• Lactobacillusisatypeofbacteria.• Bothyeastandlactobacillusarepresentinabundanceonmanysaladbar

ingredients.Narration:HeinzKetchuphasaveryhighresistancetospoilage.Thisisbecauseofitshighsolidscontentandthenaturalpreservingqualitiesofingredientssuchasvinegarandsalt.But,evenHeinzKetchupcanspoilifcontaminatedwithenoughoftherightmicroorganisms.Thetwoprimarymicroorganismsthatcausespoilageinketchupareyeastandlactobacillus.Yeastisatypeoffunguscommonlyfoundintheatmosphere,onenvironmentalsurfacesandonrawingredientmaterialsthatcomeintoafoodserviceoperation.Operationswithon-sitebakeriesandmicrobrewerieshavehighamountsofyeastsporesintheair.Lactobacillusisatypeofbacteria.Bothyeastandlactobacillusarepresentinabundanceonmanysaladanddairyingredients.Sometimes,whennotalloftherefilledbottlesareneededatonce,operatorsloadthebottlesbackintotheiroriginalcases,thenreturnthemtoawarmstoreroom,wherefermentationquicklyoccurs.

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Slide9Refilling(continued)HowketchupbecomescontaminatedPouringketchupfromonebottletoanotherdispersesmicroorganismsthroughouttheproduct.

• Thesemicroorganismswon’tcauseillness,buttheywillfermenttheproductandgivetheketchupasourtaste.

• Thefermentationthattakesplaceproducescarbondioxide.• Thispressurebuild-upinsidethebottlecancausethecaptobeblownoff,

ormaketheketchupspurtoutofthebottlewhenthecapisloosened.•

Sometimes,whennotalloftherefilledbottlesareneededatonce,operatorsloadthebottlesbackintotheiroriginalcases,thenreturnthemtoawarmstoreroom.Then,whenthecapsbegintoblowoff,thecaseofketchupisreturnedtothedistributoras“bad”product.Narration:Pouringketchupfromonebottletoanotherdispersesmicroorganismsthroughouttheproduct.Thesemicroorganismswon’tcauseillness,buttheywillfermenttheproductandgivetheketchupasourtaste.Thefermentationthattakesplaceproducescarbondioxide.Thiscancreategreatpressurebuild-upinsidethebottle,causingthecaptoblowoff.Itcanalsocauseketchuptospurtoutofthebottlewhenthecapisloosened.Sometimes,whennotalloftherefilledbottlesareneededatonce,operatorsloadthebottlesbackintotheiroriginalcases,thenreturnthemtoawarmstoreroom.Storingbottlesinawarm,darkplaceacceleratesthefermentationandbuild-upofcarbondioxide.Then,whenthecapsbegintoblowoff,thecaseofketchupisreturnedtothedistributoras“bad”product.

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Slide10Refilling(continued)Operatorsrefillpartiallyemptybottlesby! PouringketchupfromoneHeinzbottleintoanother,or! Usingbulk-sizepackagesofketchuptorefilltabletopbottles.Thereareevencompaniesthatsellequipmenttohelpmakerefillingeasier.Thesedevicesrangeinsizeandsophistication.(Showpicturesofrefillingdevices)! Someareinexpensiveplasticconnectorsthatholdonepartiallyemptybottlein

placeoveranother.! Therearealsoelaboratestandsthatfacilitaterefillingfrombulkpackagesor

allowseveralpartiallyusedbottlestobeemptiedoutatonetime.! Thesedevicesretaincaked-onketchuporfoodparticlesthatareoftencarried

directlyintotherefilledproduct.Narration:SomeoperationsrefillbottlesbypouringketchupfromoneHeinzbottleintoanother.Othersusebulk-sizepackagesofketchuptorefillpartiallyemptybottles.Thereareevencompaniesthatsellequipmenttohelpmaketherefillingprocesseasier.Heinzdoesnotmanufactureanyofthisequipment,norapproveofitsuse.Thesedevicescomeinavarietyofsizesandtypes.Someareinexpensiveplasticconnectorsthatholdonepartiallyemptybottleinplaceoveranother.Therearealsomoreelaboratestandsthatfacilitaterefillingfrombulkpackages,orallowseveralbottlestobeemptiedoutatonetime.Oftenthesedevicesaren’tclosedproperly,sotheyretaincaked-onketchuporfoodparticlesthat,inturn,arecarrieddirectlyintotherefilledproduct.

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Slide11Refilling(continued)! Refillingketchupbottlesrequireslotsofextratimeandlabor.! It’salsoasloppyprocedurethatwastesketchup.Spillageandoverfillsare

commonoccurrences.! Tomaketherefilledbottleslookpresentable,servicepersonnelwillfrequently

usewetorsoiledclothstowipethemouthsofthebottlesandinsidethecaps.Thispracticecanaddsoapyresidue,andevenpotentialspoilageorganisms,totheketchup.

! Sometimes,Heinz-labeledbottlesareemptiedorevenwashedwithsoapand

water,thenrefilledwithanotherbrandofketchup.Thisconstitutesmislabelingandmisrepresentation,sinceHeinzbottlesarelegallyandexclusivelyreservedforHeinzKetchup.

• Whenend-userscontinuallyrefillbottles,they’readdingfreshketchupto

alreadyopenedproduct.Thisexposesthenewerketchuptofermentationthatmayalreadybepresentinthebottle.

Narration:Refillingketchupbottlesrequireslotsofextratimeandlabor—laborthatcouldberedirectedtomoreimportanttasks.It’salsoasloppyprocedurethatwastesketchup.Spillageandoverfillsarecommonoccurrences,makingitnecessarytowipethebottlesafterthey’rerefilled.Tomaketherefilledbottleslookpresentable,servicepersonnelwillfrequentlyusewetorsoiledclothstowipethemouthsofthebottlesandinsidethecaps.Thispracticecanaddsoapyresidue,andevenpotentialspoilageorganisms,totheketchup.Sometimes,Heinz-labeledbottlesareemptiedorevenwashedwithsoapandwater,thenrefilledwithanotherbrandofketchup.Thisconstitutesmislabelingandmisrepresentation,sinceHeinzbottlesarelegallyandexclusivelyreservedforHeinzKetchup.Whenend-userscontinuallyrefillbottles,they’readdingfreshketchuptoalreadyopenedproduct.Thisexposesthenewerketchuptofermentationthatmayalreadybepresentinthebottle.

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Slide12Refilling(continued)HeinzredplasticketchupbottleswithNon-RemovableSafetyCaps™weredevelopedtoaddressoperators’concernsrelatedtofoodsafetyandaesthetics.

• Theredplasticbottleisvisuallyappealing--italwayslooksfull.• Patronsperceiveitasa“fresh”bottleofketchup.• TheNon-removablecapsaretamper-proofandeliminaterefilling.

HeinzFoodserviceofferstwovarietiesoftabletopketchupinredplasticbottleswithnon-removablecaps:

• 14oz.ForeverFull™RedPlasticKetchup(variety514100)• 16oz.UpsideDownEasySqueezePak™RedPlasticKetchup(variety004900)

Narration:HeinzredplasticketchupbottleswithNon-RemovableSafetyCapsweredevelopedtoaddressoperators’concernsrelatedtofoodsafetyandaesthetics.Theredplasticbottleisvisuallyappealingbecauseitalwayslooksfull.Patronsperceiveitasa“fresh”bottleofketchup.Thenon-removablecapsmakethebottlestamper-proof,andeliminatetheproblemofoperatorsrefillingthem.

HeinzFoodserviceofferstwovarietiesoftabletopketchupinredplasticbottleswithnon-removablecaps–14-ounceForeverFullRedPlasticKetchupbottlesand16-ounceUpsideDownEasySqueezePakRedPlasticKetchupbottles.

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Slide13Refilling(continued)HandlingcustomercomplaintsaboutspoiledketchupOperatorswithrecurringketchupspoilageproblemsgenerallyrefillfromonebottletothenext,andneverstartwithallfreshbottlesatsomepointduringtheweek.IfyoubelievethatHeinzKetchupbottleshavebeenrefilled:

• Lettheoperatorknowaboutproblemsthatcanoccur.• ExplainthecorrectproceduresforhandlingtabletopvarietiesofHeinz

Ketchup.• Becourteousandtactful.

Iftheproductthatisspoiledappearstobefromafactory-sealedpackage,registerthecomplaintreportonHeinzweb—Foodservice—CustomerQualityPortal.Narration:Howshouldyouhandlecustomercomplaintsaboutspoiledketchup?Operatorswithrecurringketchupspoilageproblemsaregenerallythosethatcontinuallyrefillfromonebottletothenext.Theyalmostneverstartwithallfreshbottlesatsomepointduringtheweek.Ifyoubelievethatanoperator’sHeinzKetchupbottleshavebeenrefilled,lettheoperatorknowaboutpotentialproblemsthatcan,andlikelywill,occur.ExplainthecorrectproceduresforhandlingtabletopvarietiesofHeinzKetchup.Becourteousandtactful.Iftheproductthatisspoiledappearstobefromafactory-sealedpackage,reportthecustomercomplaint.GoonlinetoHeinzweb,clickonFoodservice,thenCustomerQuality.You’llfindacomplaintformtherewithinstructionsforregisteringthecomplaint.

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Slide14Refilling(continued)SummaryThetoptenreasonswhyoperatorsshouldneverrefillketchupbottles:Mightwanttodothis10toone,Lettermanstyle,withreasonsappearingasthey’renarrated)

1.) Newbottleshavethefreshestandbesttastingketchup.2.) Newbottlesmakethebestfirstimpression.3.) Refillingbottlesisunsanitaryandunnecessary.4.) Refillingcancauseketchuptospoil.5.) Spoiledketchupcandamagetheflavorofthefooditisservedwith.6.) Whenusingbulkketchup,refillingresultsinspilledandwastedproduct.7.) Refillingistimeconsuming!8.) Itisamessyjobandemployeestrytoavoidit.9.) Laborwastedonrefillingcancelsoutanycostsavings.10.)Youcan’tfoolcustomers!Theycanrecognizearefilledbottleespeciallywhenit’sNOTfilledwithHeinz.

Clickheretoprintthisflyerforyouroperator.Narration:Tosummarize,herearethetoptenreasonswhyoperatorsshouldnotrefillketchupbottles:

Numberone-Newbottleshavethefreshestandbesttastingketchup.Numbertwo-Newbottlesmakethebestfirstimpression.Numberthree-Refillingbottlesisunsanitaryandunnecessary.Numberfour-Refillingcancauseketchuptospoil.Numberfive-Spoiledketchupcandamagetheflavorofthefoodit’sservedwith.Numbersix-Whenusingbulkketchup,refillingresultsinspilledandwastedproduct.Numberseven-Refillingistimeconsuming!Numbereight-Itisamessyjobandemployeestrytoavoidit.Numbernine-Laborwastedonrefillingcancelsoutanycostsavings.…andNumberten-Youcan’tfoolcustomers!Theycanrecognizearefilledbottleespeciallywhenit’sNOTfilledwithHeinz.

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Slide15StoringLeftoverBulkKetchupTooptimizeproductquality,it’simportantthatleftoverbulkketchupbeproperlystored.TheinformationthatfollowswilloutlineproperstorageproceduresforallthebulkvarietiesofHeinz®TomatoKetchup:

• 76oz.PlasticBottle• #10Cans• #10Pour,StoreandPumpJug• #10PouchPack• DispenserPack• Vol-Pak®

Narration:TooptimizethequalityofthebulkvarietiesofHeinzTomatoKetchup,it’simportantthatleftoverketchupbeproperlystored.ThefollowingscreenswilloutlineproperstorageproceduresforallthebulkvarietiesofHeinzketchup.Theyincludeseventy-sixouncebottles,numbertencans,numbertenpour,storeandpumpjugs,numbertenpouchpacksaswellasdispenserpacksandvol-paks..

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Slide16StoringLeftoverBulkKetchup(continued)76oz.PlasticBottle

• Storeleftoverketchuprightinthebottle.Noneedtotransfertoanothercontainer.

• Severaltimesaday,wipethebottleandthecapwithaclean,drypapertowel.

• Duringclosedornon-businesshours,closethecapandrefrigeratethebottle.

• Leftoverketchupshouldbeusedwithinsevendays.Narration:Leftoverketchupcanbestoredrightintheseventy-sixouncebottle.There’snoneedtotransferittoanothercontainer.Severaltimesaday,justwipethebottleandthecapwithaclean,drypapertoweltoremoveanyketchupfromtheoutside.Also,duringclosedornon-businesshours,closethecapandstorethebottleintherefrigerator.Leftoverketchupshouldbeusedwithinsevendays.

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Slide17StoringLeftoverBulkKetchup(continued)#10Can

• Transferunusedketchuptoaglass,ceramicornon-reactivemetal

container.• Coverthecontainerwithalidorplasticwrap.Donotusefoil–theacidity

oftheproductwillreactwiththefoilandcausetinypinholestoforminthefoilcovering.

• Unused#10ketchupcanalsobetransferredtoplasticfoodstoragebags.• Refrigerateanduseleftoverketchupwithinsevendays.

Narration:Leftoverbulkketchupshouldnotbestoredinanumbertencan.Instead,transferunusedketchuptoaglass,ceramicornon-reactivemetalcontainer.Then,coverthecontainerwithalidorplasticwrap.Donotcoverthecontainerwithaluminumfoil.Theketchup’saciditywillreactwiththefoilandcausetinypinholestoform.Anotheroptionistostoreunusedketchupinplasticfoodstoragebags.Thenrefrigerate.Makesuretheleftoverketchupisusedwithinsevendays.

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Slide18StoringLeftoverBulkKetchup(continued)#10Pour,StoreandPumpJug

• There’snoneedtotransferleftoverketchupfromthe#10jug.• Wipethecontainerwithaclean,drypapertoweltoremoveanyketchup

ontheoutsideofthecontainer.• Checktomakesurethelidistightandrefrigeratewhennotinuse.• Leftoverketchupshouldbeusedwithinsevendays.

Narration:There’snoneedtotransferleftoverketchupfromthenumbertenjug.Tostoreit,simplywipethecontainerwithaclean,drypapertoweltoremoveanyketchupontheoutsideofthecontainer.Checktomakesurethelidistight.Thenrefrigerate.Makesuretheleftoverketchupisusedwithinsevendays.

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Slide19StoringLeftoverBulkKetchup(continued)#10PouchPack

• Leftoverketchupmaybestoredrightinthepouch.• Standthepouchupright.• Cliporrolltheopenendtopreventairfromgettingin.• Placeintherefrigerator.• Leftoverketchupshouldbeusedwithinsevendays.

Narration:Tostoreleftoverketchupin#10PouchPack,juststandthepouchupright,cliporrolltheopenendtopreventairfromgettinginandplaceintherefrigerator.Makesuretheleftoverketchupisusedwithinsevendays.

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Slide20StoringLeftoverBulkKetchup(continued)DispenserPack

• AnopenedbagofHeinzDispenserPackKetchupcanremaininthedispensingunitatroomtemperatureforuptosevendays.

• Thesystemmustbeproperlycleanedandmaintained,andnotsubjecttocontaminationwhileinuse.

• Iftheproductisnotcompletelyusedupwithinthattime,itshouldbediscarded.

Narration:BecausetheHeinzdispenserpacksystemisairtight,anopenedbagofketchupcanremainintheunitforupto7daysatroomtemperature.Duringthistime,thesystemmustbeproperlycleanedandmaintained,andnotsubjecttocontaminationwhileinuse.Anyproductnotcompletelyusedupwithinsevendaysshouldbediscarded.

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Slide21StoringLeftoverBulkKetchup(continued)Vol-PakBag

• AnopenedVol-PakbagofHeinzKetchupcanbestoredatroomtemperatureforuptotwodays.

• Iftheproductisnotcompletelyusedwithintwodays,refrigeratetheVol-Pak.

• Then,theremainingketchupshouldbeusedupwithinfivedays.• WhenaVol-PakbagisconnectedtotheHeinzSmartChoice™Pump,the

productcanremaininthedispensingunitatroomtemperatureforuptosevendays.

Narration:OnceaVol-PakofHeinzKetchupisopened,itcanbestoredatroomtemperatureforuptotwodays.Iftheproductisnotcompletelyusedwithintwodays,placetheVol-Pakintherefrigerator.Theremainingketchupinthepackshouldbeusedupwithinfivedays.Likethedispenserpack,Vol-PakintheHeinzSmartChoicepumpcanremainintheunitatroomtemperatureforuptosevendays.

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Slide22SummaryThetwomostimportantpointstorememberfromthismoduleare:

• Whenafewsimplerulesarefollowed,itiseasyforoperatorstokeepHeinzKetchupsafeandfreshfortheircustomers.

• Heinzdoesnotapproveoftherefillingofketchupbottles,andcustomers

shouldbeeducatedaboutthereasonswhy.Narration:Thetwomostimportantpointstorememberfromthismoduleare:Whenafewsimplerulesarefollowed,itiseasyforoperatorstokeepHeinzKetchupsafeandfreshfortheircustomers.

And--Heinzdoesnotapproveoftherefillingofketchupbottles.Customersshouldbeeducatedaboutthereasonswhy.

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Level2--Module3ProductHandlingattheOperatorLevelQuizQuestionsNote:Correctanswersareinbold.Pleasedonotboldtheminthefinishedproduct.

1.) Wipingtabletopketchupbottlesandcapsdailywithawetclothisagoodpractice.

! True! False

2.) Whichofthefollowingisnotalikelyoutcomefromrefillingketchupbottles?

! Thetasteoftheketchupisruined.! Theketchupiswaterywithdarklayers.! Achildgetssickfromeatingtheketchup.! Timeandlaborarewastedbytheoperator.

3.) Whichofthefollowingmicroorganismstypicallycausesspoilageinketchup?! Listeria! Lactobacillus! Salmonella! Bacilluscereus

4.) LeftoverPouchPackKetchupdoesnotneedtobetransferredtoanother

containerforstorage.! True! False

5.) AnopenedbagofHeinzDispenserPackKetchupcanremaininanoperation,

atroomtemperature,foruptodays.! 2! 3! 7! 10

6.) AbagofVol-PakKetchuploadedintotheHeinzSmartChoiceDispensercan

bestoredatroomtemperatureforupto:! 2days! 5days! 1week! 2weeks

7.) Whichofthefollowingtabletopketchupvarietieshasanon-removablecap?

! 14oz.GlassBottle! 14oz.ForeverFullRedPlasticBottle! 14oz.ClearPlasticBottle! 20oz.ClearPlasticBottle

8.) Ifproperlystored,howlongcanleftover#10ketchupbekeptinthe

refrigerator?

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! 2days! 3days! 7days! 10days

9.) Aftertransferringleftoverketchupfroma#10cantoaplasticstoragecontainer,coverthecontainerwithaluminumfoilbeforerefrigerating.

! True! False

10.)Howoftenshouldtabletopbottlesofketchupbechangedwithinanoperation?

! Everyday! Every2days! Onceaweek! Onceamonth