Hector A. George 551 Wales Avenue #604 Bronx, NY 10455

Email: HectorGeorge80@yahoo.com Cell: 917-327-5172

Summary of Qualifications: Windows XP, vista, 7, and Mac OS experienced familiar with ITIL and a fast learner. Great leadership qualities, detailed self starter. Excellent team player with teamwork and leadership skills who grasps complicated concepts and has the ability to communicate them to users in basic terms. A+, MCDST MCITP, MCTS, MSCE/MCSA Certified Technician.

TECHNICAL SKILLS

Software Management: Microsoft Operating Systems: XP/Vista/Windows7, Citrix, Active Directory, Microsoft Office 2003-2010, Microsoft office 365 Device management and network policy configuration. Microsoft Exchange Server2008, Symantec/Norton anti-virus, Worldox, iManage, FileSite, Remedy ticketing system, Imaging PCs, Dameware, Altiris, Microsoft Server 2003/2008, Norton Ghost, Lotus Notes, Data wiping, disk defragmentation, System backups and restoration, disk cleanup, Partitioning drives, Disk Optimization network backups and setups, Bloomberg, VMware, MDM

Technical qualifications: Help desk Analyst, Technical Support Specialist, Desktop support Technician, Mobile information support, System administration, A/V engineer, Team Lead desktop

Hardware Management: Network adapters, External Drives, Internal drives, Scanners, Power Supplies, Swapping PCs, Rollouts, Printer maintenance and installation (Cannon, Xerox, Konica Minolta), Server maintenance, laptops, desktops, WYSE terminals, Iphone, Android, Blackberry, Cisco Phones, Ipads, OSX MAC, Tandberg, Cisco telepresence, polycom, Crestron

EDUCATION

Per Scholas Institute of Technology 2009-2010

Computer Technician Training Program –MCDST, A+ certified

Bronx Community College, Bronx, NY – Computer Science 2003-2006

Studies in Computer Science – CIS Associates

Temple University, Philadelphia, PA – Electrical Engineering 1998-2003

EXPERIENCE

Jones Group/Linklaters, NY, NY Desktop Support Team lead (contract) 10/14 – Present

Team lead for level 2/3 support desktop support Provided for executives and senior partners Mobile device management (MDM) for all devices (BYOD environment) Conference room A/V setups for video presentations, meetings and audio calls Executive and Senior Partner support SCCM imaging and reimaging for machines Citrix thin client infrastructure (XenDesktop) Admin support for thin client endpoints

Cisco Phone/unified comms administration VOIP support

Active Directory Management and administration Custom Document management system and ticketing administration Microsoft office 365 Windows OS environment with MAC/iPad/iPhone support

Endurance Insurance, New York, NY System Engineer (contract) 03/14 – 09/14

Remote Support Via RDP & VNC for 800 users in NYC, White Plains, Bermuda Phone support through Cisco Agent for all Endurance Offices 900+ users SCCM program distribution Citrix Xenappfarm administration and publishing of applications and profiles Imaging machines through PXE booting Active Directory Administration Mobile device management (MDM) (mobile iron) Blackberry Administration and support (BES 10) Conference room A/V setup with Cisco phones, Crestron System Cisco Unified systems VOIP administration for office telephones and v-mail Storage room clean up and organization Laptop encryption and RSA token administration Hornbill/support works ticketing system Support of office 2010 suite Outlook 2010 Microsoft exchange email Lync interoffice support and meeting management ITIL environment Microsoft office 365

Kaye Scholar, New York, NY Mobile Information Specialist (contract) 11/13 – 03/14

Remote support through RDP, Bomgar and proxy master for end users and virtual machine users across 22 floors in the NY office and abroad

Desk side support for 300+ users across 22 floors Mobile support for Lenovo laptops, ipads, blackberry and android devices Mobile Iron support administrative support for mobile devices with good app and citrix receiver Conference room A/V support and setup on a Tandberg system imaging and reimaging machines for visiting and new hire employees Administrative support for virtual machines and citrix sessions Server maintenance physically and digitally Microsoft Server 2003/2008 iManage Filesite support for all users on multiple platforms XP/Win 7/Win 8 Footprints ticketing system Administration and configuration for Microsoft Office 2010 Workshare administration and support

DLA PIPER, New York, NY System analyst (contract) 07/13 - 10/13

Imaging HP PCs and Laptops with Windows 7 (Altiris) Blackberry administration (BAS) Mobile support MDM (mobile iron) Printer maintenance and support Phone, remote and Desk side support for NY office users across 6 floors Configuration and set up of Cisco Telephones Conference room set ups for video telepresence and audio meetings on a Crestron system iManage Filesite support for all users on multiple platforms XP/Win 7/Win 8 server racking, organizing and configuring Microsoft Server 2003/2008

Remedy ticketing system Mobile Iron support for mobile devices and tablets Administration and configuration for Microsoft Office 2010 Citrix roaming log in administration Apple Mac support for firm distributed Ipads and Mac book airs Altiris imaging and inventory Laptop encryption and RSA token administration VPN support for end users working home and abroad

Paul Hastings, New York, NY Helpdesk/Desktop support (contract) 04/13 - 06/13

Printer hardware support Imaging PC's for Windows XP and 7 (Altiris) Network and local printer troubleshooting Phone, remote and desk side support for 1000+ users on 14 floors (remedy) Storage room clean up and organization iManage Filesite support for all users on multiple platforms XP/Win 7/Win 8 server racking configuring and organizing Microsoft Server 2003/2008 blackberry administration (BES 10) Mobile support BYOD Good App support PC & Laptop deployment and administration Altiris image pushes and program installations configuring Iphones, ipads MACs for outlook and citrix use exchange 2008 server configuration Conference room A/V support and setup Administration and configuration for Microsoft Office 2010 Laptop encryption and RSA token administration

Cadwalader Wickersham & Taft, New York, NY Helpdesk/Desktop support 11/12 - 03/13

Helpdesk phone support team for 10 floors in New York & users in all Cadwalader offices Remote desktop assistance and trouble shooting for windows 7/XP environment (Dameware) Citrix Xenappfarm administration and publishing of applications and profiles Network and local printer troubleshooting Hardware support for moves, adds and changes Imaging windows 7/XP PC's and Laptops for use by clients and internal users Microsoft Office 2010 support and configuration Outlook 2010 Microsoft exchange email Desktop/laptop imaging Active directory administration Blackberry Enterprise Server administration FileSite administration Workshare administration and support Executive and Senior Partner support configuring Iphones, ipads MACs for outlook and citrix use exchange 2008 server configuration VPN support for end users working home and abroad

Frommer Lawrence & Haug, New York, NY Help Desk/Desktop support lead 06/11 - 10/12

Helpdesk phone support for 200 end users in NY, DC and Seattle offices Remote desktop assistance and trouble shooting (RDP) Citrix Xenappfarm administration and publishing of applications and profiles on WYSE terminals Network and local printer trouble shooting and set ups Thin client maintenance for NY, Seattle and DC offices operating windows 7 VOIP Cisco phone support for NY, Seattle and DC offices Blackberry phone support and server maintenance for 150 users Audio/Video conferencing set ups for 9 conference rooms on a Crestron system FTP set up and infrastructure over a server environment Imaging of HP and Lenovo laptops with corporate images over a PXE boot User profile management over xenapp server and active directory Admin for document management system (Worldox) Executive and Senior Partner support Administration and configuration for Microsoft Office 2007/2010 Outlook 2010 Microsoft exchange email configuring Iphones, ipads MACs for outlook and citrix use Workshare administration and support VMware administration Citrix Xenappfarm administration of applications and profiles VPN support for end users working home and abroad

Standard & Poor’s/McGraw Hill, New York, NY Level 3 Support 09/09 – 05/11

Desktop Technician - providing next day support, refresh and migration support Printer scanner and external PC device installation Imaged and configured machines based on Standard & Poor's Corporate image Added User accounts and maintained policies on Active Directory, Exchange Server Managed team of 3 tasked with imaging, configuring repairing and distributing PCs Upgraded 1200 users to Dell Optiplex 780s and 300 users to e4310 Laptops Encrypted data on all project laptops Backed up and refreshed data during upgrade from Windows XP to Windows 7 Installations for Standard & Poor's financial applications (Bloomberg, Arrow global, Toad) Recorded progress and detailed information of project on Microsoft Excel Recorded and handled tickets from a Remedy ticketing system Secured PC’s with Symantec endpoint Remedy ticketing system Trade floor and executive support dameware remote user support

Hunton & Williams LLP, New York, NY,IT Assistant 08/06 – 06/09

Maintained large office printers, and network mapping for users to the printers. Maintained toner, fuser modules, ink and rollers for high end printers. Setup Blackberries by setting Enterprise Activation on BES server Setup Audio, Video Conferencing and Cisco Telepresence on a global scale iManage document management support pc setups for new hires, visiting attorneys and summer associates