A30

A30

A315

A315

A4

A4

A4

A4

A3113

A3044

A3044

A3044

A408

A437A312

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M4

M4

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M25

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J4

J4a

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T4

Short Stay

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Business

T4

Long Stay & Business

Terminal 3

Terminal 1

CentralBus Station

Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 4Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 5

Underground

Heathrow Express

Heathrow Connect

Buses & coaches

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Version 1.3 Heathrow T5 09/13 ©2013 LHR Airports Limited. Published September 2013.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 2 (Check-in level) 4

Level 1 (Gate level – A Gates) 5

Terminal 5B (B Gates) 6

Terminal 5C (C Gates) 7

Arrivals

Arrivals 8

Onward travel 9

Heathrow AirportOverview

8

765 1513 14

12

11

109 191817

16

43

2

120

Zone HZone GZone FZone D

Zone E

Zone CZone B

Zone AZone J

66

VATrefunds

Oversizebaggage

Oversizebaggage

Security Security

Entrance Entrance Entrance Entrance Entrance

Departures Departures

Version 1.3 Heathrow T5 09/13 ©2013 LHR Airports Limited. Published September 2013.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 2 (Check-in level) 4

Level 1 (Gate level – A Gates) 5

Terminal 5B (B Gates) 6

Terminal 5C (C Gates) 7

Arrivals

Arrivals 8

Onward travel 9

Services

British Airways 3 Sky Flyers Solo

Bureau de change

Moneycorp 4, 11

Travelex 8, 16

VAT refunds 14 managed by travelex

Check-in

Cash machine

Commercial exports 12

Escalator

Internet facility

Lift

Multi-faith 2 prayer room

Pharmacy

Postbox

Repack area

Stairs

Telephone

Toilets

Accessible toilet All

Baby care All

Drinking fountain All

VAT refunds 14 managed by Travelex

Food and drink

Cafés

Caffè Nero 1

Bars and restaurants

Carluccio’s 9

The 5 Tuns 15

Shopping

Boots 6

Excess Baggage Company 7, 13

Rolling Luggage 17

T5 Expo Art Gallery 18

Vodafone 5

WHSmith 10, 19

Free Wi-Fi is available throughout the terminal

Terminal 5Check-inLevel 2

19

166

7

543

1

2

17

18

9

8

13

14

15

10

12

11

Customs

Commercialexports

SecuritySecurity

Entrance from check-in

Entrance from check-in

A gates 10 mins

B gates 15 mins

Transit to:

C gates 20 mins

A gates 10 mins

B gates 15 mins

Transit to:

C gates 20 mins

Version 1.3 Heathrow T5 09/13 ©2013 LHR Airports Limited. Published September 2013.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 2 (Check-in level) 4

Level 1 (Gate level – A Gates) 5

Terminal 5B (B Gates) 6

Terminal 5C (C Gates) 7

Arrivals

Arrivals 8

Onward travel 9

Services

Airline lounges

British Airways 15 Concorde Room

British Airways 3 Galleries Lounge North

Bureau de change

Moneycorp 2, 11

Travelex 8

VAT refunds 8 managed by Travelex

Cash machine

Commercial exports 14

Escalator

Information

Lift

Postbox

Stairs

Toilets

Accessible toilet All

Baby care All

VAT refunds 8 managed by Travelex

Food and drink

Frae 7

Giraffe 6

Gordon Ramsay Plane Food 16

Huxleys 1

Wagamama 19

Shopping

Add+ 12

Boots 13

Dixons Travel 10

Glorious Britain 4

Hamleys 5

Harrods GVC 17

WHSmith 9

World Duty Free 18

Free Wi-Fi is available throughout the terminal

Terminal 5Departures Level 2 (Check-in level)

32

33

40

29

191812

28

1110

7

34

13 1792016 268

1521 25

22 23 2462 5

3 4

5351

50

4149

4647

31

37

38

4214

52

43

48

44

39

36

35

27

1

45

A8 A9

A10

A11 A12 A15 A16 / A17A13 / A14

Gates A1–A7

10 minutes walk

Pret A MangerPlay area

Gates A18–A23

10 minutes walk

Espresso

Special Assistance

Up to British AirwaysGalleries Lounge South 30

B gates 15 mins

Transit to:

C gates 20 mins

Version 1.3 Heathrow T5 09/13 ©2013 LHR Airports Limited. Published September 2013.

Rolling Luggage 3

Shoe Shine Company 29, 49

Smythson 23

Sunglass Hut 6

Ted Baker 8

Thomas Pink 4

Tiffany & Co. 39

WHSmith 32, 51

World Duty Free 15, 41, 50

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 2 (Check-in level) 4

Level 1 (Gate level – A Gates) 5

Terminal 5B (B Gates) 6

Terminal 5C (C Gates) 7

Arrivals

Arrivals 8

Onward travel 9

Services

Airline lounge

British Airways 30 Galleries Lounge South

British Airways 38, 43 customer services

Bureau de change

Moneycorp 14

Travelex 37, 48

VAT refunds 37, 48 managed by Travelex

Cash Machine

Escalator

Multi-faith 52 prayer room

Information

Internet facility

Lift

Play area next to gate A7

Priority seating

Seating

Special Assistance 31

Stairs

Telephone

Toilets

Accessible toilet All

Baby care All

Drinking fountain All

VAT refunds 37, 48 managed by TravelexFood and drink

Cafés

EAT 39

Pret A Manger 45

Starbucks 44

Bars and restaurants

Caviar House & Prunier Seafood Bar 35

Itsu 36

The Crown Rivers Bar & Food 1

V Bar 27

Shopping

Be Relax 28

Boots 2

Bulgari 22

Burberry 21

Cath Kidston 10

Caviar House & Prunier 33

Chocolate Box 53

Dior 17

Dixons Travel 13, 34

Dolce & Gabbana 24

Gucci 18

Hackett 47

Harrods Signature 25

Kurt Geiger 9

Links of London 5

Mappin & Webb 16

Montblanc 46

Mulberry 7

Omega 40

Paul Smith 26

Prada 19

Free Wi-Fi is available throughout the terminal

Terminal 5DeparturesLevel 1 (Gate level – A Gates)

121123

10

415

9

6 7 8

13

16

15

B48 / B47

B32 / B33

B34 B35

B46 B45

B36 B37

B44

B43

B42

B39

B38

Special Assistance

Up to British AirwaysGalleries Lounge 14

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 2 (Check-in level) 4

Level 1 (Gate level – A Gates) 5

Terminal 5B (B Gates) 6

Terminal 5C (C Gates) 7

Arrivals

Arrivals 8

Onward travel 9

Services

Airline lounge

British Airways 14 Galleries Lounge

British Airways 15 customer services

Bureau de change

Moneycorp 3

Travelex 10

VAT refunds 10 managed by Travelex

Escalator

Information

Internet facility

Lift

Multi-faith 1 prayer room

Seating

Special Assistance 16

Stairs

Telephone

Toilets

Accessible toilet All

Baby care All

Drinking fountain All

VAT refunds 10 managed by Travelex

Food and drink

Apostrophe 2

Wetherspoon Express 13

Shopping

Be Relax 4

Boots 12

Collection 9

Harrods 5

Rolling Luggage 7

Sunglass Hut 11

WHSmith 6

World Duty Free 8

Free Wi-Fi is available throughout the terminal

Terminal 5DeparturesTerminal 5B (B Gates)

Version 1.3 Heathrow T5 09/13 ©2013 LHR Airports Limited. Published September 2013.

1 789

6432

5

C64C63C62C61

C57 C56 C55 C54 C53 C52

C66C65

Services

British Airways 6 customer services

Cash machine

Escalator

Information

Internet facility

Lift

Multi-faith 7 prayer room

Seating

Special Assistance 5

Stairs

Telephone

Toilets

Accessible toilet All

Baby care All

Drinking fountain All

Food and drink

Starbucks 1

Shopping

Boots 2

WHSmith 3

World Duty Free 4

Free Wi-Fi is available throughout the terminal

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 2 (Check-in level) 4

Level 1 (Gate level – A Gates) 5

Terminal 5B (B Gates) 6

Terminal 5C (C Gates) 7

Arrivals

Arrivals 8

Onward travel 9

Version 1.3 Heathrow T5 09/13 ©2013 LHR Airports Limited. Published September 2013.

Terminal 5DeparturesTerminal 5C (C Gates)

26252423

12

12

11

11

15

13 1410987654321

21 1920

22 1618

1 2 3 5 6 7 8 9 1011

Entrance

Public area

Passenger area

Entrance Entrance Entrance Entrance Entrance

Up to British Airwaysarrival lounge 17

Special AssistanceFrom UK and Ireland arrivals

From International arrivals

Food and drink

Costa 18

Giraffe Juice 21

Krispy Kreme 16

M&S Simply Food 2

Shopping

Excess Baggage Company 1

Voyager Entertainment 3, 15

WHSmith 4

World Duty Free 11, 12

Services

Airline lounge

British Airways 17 arrival lounge

Airport information 5

Baggage 23, 26 enquiries

Baggage reclaim

British Hotel 9 Reservation Centre Shop and Collect pick up point

Bureau de change

Moneycorp 13, 25

Travelex 10, 24

Car rentals desk 8

Cash machine

Escalator

Help point

Internet facility

Lift

Lost property 22

Meeting point

Seating

Special Assistance 6

Stairs

Telephone

Ticket sales

Hotel by Bus 7

Heathrow Express 20

National Express 14

Underground 19

Toilets

Accessible toilet All

Baby care All

Drinking fountain All

Tourist information 9

Free Wi-Fi is available throughout the terminal

Version 1.3 Heathrow T5 09/13 ©2013 LHR Airports Limited. Published September 2013.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 2 (Check-in level) 4

Level 1 (Gate level – A Gates) 5

Terminal 5B (B Gates) 6

Terminal 5C (C Gates) 7

Arrivals

Arrivals 8

Onward travel 9

Terminal 5ArrivalsGround floor

12

12

11

11

15

13 1410987654321

21 1920

22 1618

10–12 13–15

22–27 19–21 17–18

16a–b4–91–3

28–31

Down to:

Heathrow Express

Connect trains

for Terminal 4 change at Heathrow Central

Public area

Passenger areaSpecial Assistance

From UK and Ireland arrivals

From Internationalarrivals

Up to British Airwaysarrival lounge 17

Down to:

Underground

Food and drink

Costa 18

Giraffe Juice 21

Krispy Kreme 16

M&S Simply Food 2

Bus and coach stop allocation

Business parking, Long stay T5 22

Express Coach – National Express 11–15

National Express Coach / Railair 9

Group Travel 16 16a 16b

Hotel Hoppa, Hotel by bus, 26–27 T4 Hilton Hotel

Oxford the Airline 10

Transport for London (TfL) – drop / stand 1–8

Staff bus N1 / N5 24

Staff bus N2 25

BA and BA Crew coaches 21

Car rental (on airport) 19 Avis, Budget, Europcar, National, Alamo, Enterprise, Hertz

Car rental (off airport) 28 Dollar, Thrifty, Sixt

Car parking (off airport) 29 Click Park, Purple Parking, Purple Parking Business, Reeds

Taxi (between bus stands 21 and 22)

Shopping

Excess Baggage Company 1

Voyager Entertainment 3 ,15

WHSmith 4

World Duty Free 11, 12

Services

Airline lounge

British Airways 17 arrival lounge

Airport information 5

British Hotel 9 Reservation Centre Shop and Collect pick up point

Bureau de change

Moneycorp 13

Travelex 10

Car rentals desk 8

Cash machine

Escalator

Help point

Internet facility

Lift

Lost property 22

Meeting point

Seating

Special Assistance 6

Stairs

Taxi rank

Telephone

Ticket sales

Hotel by Bus 7

Heathrow Express 20

National Express 14

Underground 19

Toilets

Accessible toilet All

Baby care All

Drinking fountain All

Tourist information 9

Underground

Free Wi-Fi is available throughout the terminal

Version 1.3 Heathrow T5 09/13 ©2013 LHR Airports Limited. Published September 2013.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 2 (Check-in level) 4

Level 1 (Gate level – A Gates) 5

Terminal 5B (B Gates) 6

Terminal 5C (C Gates) 7

Arrivals

Arrivals 8

Onward travel 9

Terminal 5Arrivals (Onward travel)Ground floor