HEAR FROM THE BRIGHTEST MINDS IN AGED...

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IBC HEALTHCARE 12-14 November 2018, Novotel Singapore Clarke Quay HEAR FROM THE BRIGHTEST MINDS IN AGED CARE : WWW.ELDERCARE-ASIA.COM PLUS! HANDS - ON PRE - CONFERENCE WORKSHOP ACHIEVING QUALITY OF CARE AND LIFE IMPROVEMENTS BY TRANSFORMING AGED CARE DELIVERY MODELS Bernie Poh CEO Allium Healthcare, Senior Vice President, Aged Care services, GK Goh Strategic Holdings, Singapore Peter Brown Owner Care Resort Chiang Mai, Thailand Belinda Wee Co-Founder St Bernadette Lifestyle Village, Singapore Marc A. Daubenbuechel Owner & Managing Director RainTree Care Services & Senior Residences, Philippines Chan Su Yee CEO NTUC Health SIngapore RETIREMENT HOMES RETIREMENT HOMES RETIREMENT HOMES OPERATORS Dr. Stephen Chan Yung Wei Acting Chief Medical Informatics Officer Woodlands Integrated Health Campus, Singapore Dr. Loh Yong Joo Consultant Rehabilitation Physician and Deputy Director for Clinical Innovation Tan Tock Seng Hospital, Singapore Dr. Ratna Rao Senior Consultant, Coordinator Geriatric Services Apollo Group of Hospitals, India Assoc Prof Philip Yap Senior Consultant, Dept of Geriatric Medicine, Clinical Director, Geriatric Centre Khoo Teck Puat Hospital, Singapore Dr Elton Ong Managing Director, Clinical Services Fullerton Health, Singapore HOSPITALS HOSPITALS HOSPITALS HOSPITALS OPERATORS Aongorn Somprasong Managing Director Lombard Investments, Thailand Dr. Dhawal Jhamb Investment Officer, PPP Transaction Advisory Services IFC, Singapore Hui Hsing Ma Senior Advisor TVM Capital Healthcare, Singapore Mervin Teo Vice President Quadria Capital, Singapore Dr. Muaz Omar CEO Selgate Healthcare, Malaysia INVESTORS INVESTORS INVESTORS INVESTORS OPERATORS LEADERSHIP INSIGHT + FRESH PERSPECTIVES = TRANSFORMATION Produced by RETIREMENT HOMES

Transcript of HEAR FROM THE BRIGHTEST MINDS IN AGED...

Page 1: HEAR FROM THE BRIGHTEST MINDS IN AGED CARE27.group/wp-content/uploads/2018/12/P46366-Elder-Care-Asia-Brochure-WEB1.pdfDr. Yin Shanqing, Senior Principal Human Factors Specialist, Quality,

IBC HEALTHCARE

12-14 November 2018, Novotel Singapore Clarke Quay

HEAR FROM THE BRIGHTEST MINDS IN AGED CARE:

WWW.ELDERCARE-ASIA.COM

PLUS! HANDS-ON PRE-CONFERENCE WORKSHOP ACHIEVING QUALITY OF CARE AND LIFE IMPROVEMENTS BY TRANSFORMING AGED CARE DELIVERY MODELS

Bernie Poh CEO

Allium Healthcare, Senior Vice President, Aged Care

services, GK Goh Strategic Holdings, Singapore

Peter Brown Owner

Care Resort Chiang Mai, Thailand

Belinda Wee Co-Founder

St Bernadette Lifestyle Village, Singapore

Marc A. Daubenbuechel Owner & Managing Director RainTree Care Services

& Senior Residences, Philippines

Chan Su Yee CEO

NTUC Health SIngapore

RETIREMENT HOMES RETIREMENT HOMES RETIREMENT HOMES OPERATORS

Dr. Stephen Chan Yung Wei Acting Chief Medical Informatics Officer

Woodlands Integrated Health Campus, Singapore

Dr. Loh Yong Joo Consultant Rehabilitation

Physician and Deputy Director for Clinical

Innovation Tan Tock Seng Hospital,

Singapore

Dr. Ratna Rao Senior Consultant,

Coordinator Geriatric Services

Apollo Group of Hospitals, India

Assoc Prof Philip Yap Senior Consultant, Dept ofGeriatric Medicine, ClinicalDirector, Geriatric Centre

Khoo Teck Puat Hospital, Singapore

Dr Elton Ong Managing Director, Clinical

Services Fullerton Health,

Singapore

HOSPITALS HOSPITALS HOSPITALS HOSPITALS OPERATORS

Aongorn Somprasong Managing Director

Lombard Investments, Thailand

Dr. Dhawal Jhamb Investment Officer, PPP

Transaction Advisory Services

IFC, Singapore

Hui Hsing Ma Senior Advisor

TVM Capital Healthcare, Singapore

Mervin Teo Vice President

Quadria Capital, Singapore

Dr. Muaz Omar CEO

Selgate Healthcare, Malaysia

INVESTORS INVESTORS INVESTORS INVESTORS OPERATORS

LEADERSHIP INSIGHT + FRESH PERSPECTIVES = TRANSFORMATION

Produced by

RETIREMENT HOMES

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WWW.ELDERCARE-ASIA.COM

AGENDA DAY ONE Tuesday, 13 November 2018

08:30 REGISTRATION AND MORNING REFRESHMENTS

08:50 CHAIRMAN’S OPENING REMARKS

GLOBAL AND REGIONAL TRENDS

09:00 MARKET OUTLOOK AND TRENDS IN ELDER CARE MARKET • Key trends demographics, diseases, fee structures, transparency, ease of

doing business and more• Implications for demand• Discover which market provides the best opportunity for your business

09:30 KEYNOTE PANEL DISCUSSION: MAJOR DEVELOPMENTS IMPACTING AGED CARE AND SERVICE DELIVERY IN THE REGION

• Changing service delivery models for better quality of life for seniors• Innovative technologies changing how care is given and monitored • Evolving partnerships in the private and public sectors • How is Asia evolving and where do we see the opportunities for expansion?

Bernie Poh, CEO, Allium Healthcare and Senior Vice President, Aged Care services, GK Goh Strategic Holdings, SingaporeDr. Muaz Omar, CEO, Selgate Healthcare, MalaysiaPeter Brown, Owner, Care Resort Chiang Mai, Thailand Dr Elton Ong, Managing Director, Clinical Services, Fullerton Health, SingaporeBelinda Wee, Co-Founder, St Bernadette Lifestyle Village, SingaporeDr. Miguel A. Ramos, CEO/ President, La Verna Aged Care Institute and Dementia Village, PhilippinesDr. Anthony Lawrence, Co-Founder and Managing Director, Helix Healthcare, Malaysia

SUSTAINABLE MODELS AND PARTNERSHIPS IN ELDERCARE

10:15 PROJECT SHOWCASE: KAMPUNG ADMIRALTY ACTIVE AGING HUB - A COMMUNITY ENDEAVOUR

• Ageing in place: helping seniors live independently; with help where needed• More than hardware: social citizenry and mobilising the community to support

one another as our population ages• Partnership and a many helping hands approach to bring active ageing

services closer to homeChan Su Yee, CEO, NTUC Health, Singapore

10:45 SPEED NETWORKING

11:05 MORNING REFRESHMENTS AND NETWORKING BREAK

11:35 PROJECT SHOWCASE: INNOVATIVE HEALTHCARE MODELS IN SECONDARY AND POST-ACUTE CARE IN SOUTH EAST ASIA

• Current gaps in the healthcare landscape in SEA, particularly in the elderly and those with chronic disabilities

• Prevalent models of care within the landscape• Secondary Care and Post-Acute Care as bridge to forming a seamless

healthcare ecosystemDr. Anthony Lawrence, Co-Founder and Managing Director, Helix Healthcare, MalaysiaDr. Chong Su-Lin, Co-Founder and CEO, Helix Healthcare, Malaysia

12:05 KEYNOTE PANEL DISCUSSION: TAILORING HOSPITALS FOR FUTURE NEEDS OF A GROWING GERIATRIC POPULATION

• Understanding the needs of the growing geriatric population• Developing a home-like environment can ease the transition • Evolving programmes and processes to place the needs of the elderly patient first• Strategies to help better adjust to living independently while managing health

conditions• Improving co-ordination and moving away from silo operations

Dr. Stephen Chan Yung Wei, Acting Chief Medical Informatics Officer, Woodlands Integrated Health Campus, SingaporeDr. Ratna Rao, Senior Consultant, Coordinator Geriatric Services, Apollo Group of Hospitals, IndiaAssoc Prof Philip Yap, Senior Consultant, Dept of Geriatric Medicine, Clinical Director, Geriatric Centre, Khoo Teck Puat Hospital, SingaporeDr. Loh Yong Joo, Consultant Rehabilitation Physician and Deputy Director for Clinical Innovation, Tan Tock Seng Hospital, Singapore

THE CHANGING ROLE OF RETIREMENT VILLAGES IN ELDER CARE

12:50 PROJECT SHOWCASE: DEVELOPING AN AGED-CARE HUB AND DELIVERING SUPERIOR SERVICES CENTRED ON THE NEEDS OF THE PREMIUM SEGMENT

• Discussing the rationale behind the model: Well-travelled and affluent baby boomers

• Becoming a specialised service operator in aged care• Making a reasonable return for the risk and effort undertaken• Providing smart facilities with plenty of social interaction and double-

occupancy rooms• Leveraging overseas experience to introduce best practices and high-quality

aged-care products and services in SingaporeBernie Poh, CEO, Allium Healthcare and Senior Vice President, Aged Care services, GK Goh Strategic Holdings, Singapore

13:20 LUNCH AND NETWORKING BREAK

14:20 INTERNATIONAL BEST PRACTICES: RETHINKING AGING: NOT THE TRADITIONAL NURSING HOME GRANDMA LIVES IN

• Rethinking aging from practical examples that challenge the current perceptions of elder hood

• Recognising that getting outside of your comfort zone presents opportunities for growth and development

• Changing a culture requires insight from the lessons learned by others who have been successful

• Taking home practical strategies to help you meet the challenges you face in your work and personal life.Dan Levitt, Executive Director, Tabor Village, Adjunct Professor, University of British Columbia, Adjunct Professor, Simon Fraser University, Board Member, Global Aging Network, Canada

14:50 CASE STUDY 1: DEMENTIA AND ALZHEIMER CARE: FOCUS OF CARE DELIVERY AND QUALITY OF LIFE

• Dementia – The disease of our time• The key essentials in dementia care• How are elder care centers preparing for better patient care – through facilities

and technology? • Asian aging population and demand and supply of elder care centers?

Peter Brown, Owner, Care Resort Chiang Mai, Thailand

15:20 CASE STUDY 2: EMERGING PHILIPPINE MARKET: BUILDING SENIOR RESIDENCES FOR THE GROWING NUMBER OF FILIPINO SENIORS

• Opportunities and threads in opening a senior’s residence in the Philippines from an international investors point of view

• Key differences in marketing and operating seniors’ residences in Europe and in the Philippines

• The Filipino healthcare worker – The solution for the international shortage of qualified healthcare workers in the geriatric industry? A reality check Marc A. Daubenbuechel, Managing Director, RainTree Care Services & Senior Residences, Philippines

15:50 AFTERNOON REFRESHMENTS AND NETWORKING BREAK

16:20 CASE STUDY 3: COMPETENCY & CAPACITY: RECRUITING, TRAINING AND RETAINING SKILLED ELDER CARE TALENT

• Aging – A double-etched sword in healthcare • Understanding concepts like cognitive workload, user-centred design, and

user experience, human factors provides insights into improving safety and efficiency in the working environment

• Sharing how the science of human factors can contribute towards supporting an aging workforce in the healthcare industry. Dr. Yin Shanqing, Senior Principal Human Factors Specialist, Quality, Safety, & Risk Management, KK Women’s & Children’s Hospital, Singapore

AI, ANALYTICS AND NEW TECH IN ELDER CARE

16:50 PRESENTATION: HOTTEST TECHNOLOGIES ATTRACTING INVESTMENT IN SENIOR CAREFor speaking opportunity, please contact [email protected]

17:20 IMPROVING PATIENT-CENTRICITY: BEST PRACTICES FOR TECHNOLOGY ADOPTION AND INTEGRATION For speaking opportunity, please contact [email protected]

17:50 ASSISTED CARE: APPLICATIONS OF AI AND ELDERLY CARE ROBOTICS THAT ARE FILLING THE GAPS Dr. Jit Sen Tan, Founder and Director, Lotus Eldercare, Singapore

18:20 CLOSING REMARKS AND END OF DAY ONE

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AGENDA DAY TWO Wednesday, 14 November 2018

WWW.ELDERCARE-ASIA.COM

08:30 REGISTRATION AND MORNING REFRESHMENTS

08:50 CHAIRMAN’S OPENING REMARKS

INVESTMENT, EXPANSION AND RETURNS

09:00 KEYNOTE PANEL - SHARK TANK: INVESTORS PERSPECTIVE: WHERE ARE THE INVESTMENT OPPORTUNITIES IN ELDER CARE AND HOW CAN YOU CAPITALISE ON THEM?

• Is there legitimate cause for investor optimism in senior care?• Where are opportunities - post-acute transition, remote medical

communication, end of life planning, mental acuity, hospice care, day care? • What are the challenges – scalability, reimbursements, fragmentation? • What are the criteria for success and how do you get there?

Moderator: Ms. Aongorn Somprasong, Managing Director, Lombard Investments, ThailandPanellists: Mervin Teo, Vice President, Quadria Capital, SingaporeHui Hsing Ma, Senior Advisor, TVM Capital Healthcare, SingaporeMichael Fernandes, Partner, Leapfrog Investments, SingaporeDr. Dhawal Jhamb, Investment Officer, PPP Transaction Advisory Services, IFC, Singapore

09:45 LEVERAGING PUBLIC PRIVATE PARTNERSHIPS MODELS FOR QUALITY ELDER CARE

• Leveraging capabilities of both public and private sector come together for bridging the gap in services for elderly care services

• Appropriate Public Private Partnership models for provision of elderly care services

• Key challenges in implementing PPPs in Elderly CareDr. Dhawal Jhamb, Investment Officer, PPP Transaction Advisory Services, IFC, Singapore

10:15 PROJECT SHOWCASE: DEVELOPING PPPS FOR SUSTAINABLE COMMUNITY SENIOR CARE MODELS

• PPP Investment and partnership outlook • How public-private-partnerships (PPP) can be a sustainable model for

preventive health care of the elderly? • Fullerton Health Project Big Heart – A Community Health Screening Project

targeting the elderly (aged > 65) and vulnerable (living alone) in Singapore • PPP project between Fullerton Health and Loving Hearts Multiservice Centre

Dr Elton Ong, Managing Director, Clinical Services, Fullerton Health, Singapore

10:45 MORNING REFRESHMENTS AND NETWORKING BREAK

11:15 PROJECT SHOWCASE: CHANGE IN PARADIGM: FALL PREVENTION PROGRAMME FOR THE COMMUNITYDr. Miguel A. Ramos, CEO/ President, La Verna Aged Care Institute and Dementia Village, Philippines

11:45 PROJECT SHOWCASE: THE CHANGING ROLE OF RETIREMENT VILLAGES IN IMPROVING COGNITIVE, PHYSICAL & SOCIAL OUTCOMES

• Developing an assisted living facility where seniors have the autonomy to engage in their own self-directed activities

• Promoting seniors to remain active and engaged in their usual activities even with age

• Active aging – implementing a host of activities to keep seniors socially-engaged and activeBelinda Wee, Co-Founder, St Bernadette Lifestyle Village, Singapore

FACILITIES AND CARE DELIVERY

12:15 IMPROVING COGNITIVE, PHYSICAL & SOCIAL OUTCOMES: HOW ARE FLEXIBLE SMART FACILITIES ENHANCING ELDER CARE For speaking opportunity, please contact [email protected]

12:45 LUNCH AND NETWORKING BREAK

13:45 PROJECT SHOWCASE: GERIATRIC CARE SERVICES IN HOSPITALS: TIME TO MAKE IT A REALITY

• Boom in elderly population in the years to come • Hospital visits/admission of elderly patients on the rise• Dedicated and exclusive services to be tailored to meet this demand • Improve quality and wholesome care for the elderly

Dr. Ratna Rao, Senior Consultant, Coordinator Geriatric Services, Apollo Group of Hospitals, India

14:15 ACUTE HOSPITAL CARE FOR PATIENTS WITH DEMENTIA AND DELIRIUM

• An enhanced delirium care protocol coupled with person centred approaches can improve outcomes

• Focus on how we can care better for this vulnerable group of patients drawing from published studies and our experience in SingaporeAssoc Prof Philip Yap, Senior Consultant, Dept of Geriatric Medicine, Clinical Director, Geriatric Centre, Khoo Teck Puat Hospital, Singapore

14:45 DEVELOPING QUALITY REHABILITATION CARE THROUGH TECHNOLOGIES

• Advanced Rehabilitation Technologies: Evidence and Considerations• Local experiences in robotics and virtual reality rehabilitation• Frailty rehabilitation using technologies and serious games

Dr. Loh Yong Joo, Consultant Rehabilitation Physician and Deputy Director for Clinical Innovation, Tan Tock Seng Hospital, Singapore

15:15 AFTERNOON REFRESHMENTS AND NETWORKING BREAK

15:45 EASING INDEPENDENCE: CHALLENGES AND OPPORTUNITIES IN ‘OUT OF HOSPITAL’ DELIVERY MODELS

• Understanding the role of medical and non-medical home nursing and care for the elderly in Singapore

• Discussing the rationale behind this delivery model and evidence of success and improvement in patient outcomes

• Assessing the commercials: Funding, ROI, partnerships and scale • Empowering communities by educating the caregiving skills of senior’s families

Julian Koo, CEO, Jaga-Me, Singapore

16:15 RETHINKING ELDERCARE DELIVERY ACROSS SOUTH EAST ASIA: COMPARATIVE LESSONS FROM SINGAPORE AND THE PHILIPPINES

• Learning from deploying a data-driven digital healthcare access to better support underserved communities

• Challenges and pitfalls in implementation• Key data insights and learnings

Edward Booty, CEO, Allied World Healthcare, Philippines/Singapore/UK

16:45 CHAIRMAN’S CLOSING REMARKS AND END OF SUMMIT

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PRE-CONFERENCE WORKSHOP MONDAY 12 NOVEMBER 2018

Achieving quality of care and life improvements by transforming aged care delivery modelsABOUT THE WORKSHOP:

Participants will leave with practical take-away action plans that are implementable.

The deliverable outcome of this workshop will be, that you leave with a quality improvement project plan, that includes the commercial aspects, developing delivery models, executing plans, overcoming roadblocks and pitfalls, driving organisational transformation and more - your keys to success!

KEY TAKE AWAYS:

Rethink the traditional approach to dementia aged care through reinventing organisational strategy and culture change

Achieve organisational change with a new model of residential living - creating a house model

Focus on quality of cognitive, physical & social outcomes: - Enhance person centered dementia care - Improve quality- Reduce risks - Best practices in clinical areas such as falls

management and medication management

- Enhance quality of work-life for engaged staff and leadership through employee training and retention programs

Develop and implement an action plan that transforms the lives of people living and working in aged care through practices that have been adopted globally

Discuss commercial aspects including: - Rationale behind the model- Reasons it works- Evidence of success and improvement in patient outcomes- Funding prospects and ROI- KPIs and successes and factors – what to do and what not to do- Practical implementable tips

WORKSHOP DIRECTOR:

Dan Levitt Executive Director, Tabor Village, Adjunct Professor, University of British Columbia, Adjunct Professor, Simon Fraser University, Board Member, Global Aging Network, Canada

WWW.ELDERCARE-ASIA.COM

“Informative, insights to how hospital vision and operation globally”

Tony Yang, Senior Manager FM, Alexandra Health, Singapore

What past attendees say about our healthcare conferences:

“Well organized. Gained technical knowledge and network. I will recommend attending it again next

year. Speakers are the top of their experience” Ariel Magbanva, Architect, Department of Health, Philippines

“Gained local knowledge of region and networking! I would like to attend again next

year. I met some great people” Steve Wesley, Head of Strategy, Cegedim Insurance Solutions, UK

“Gained knowledge. Will recommend people to attend. Participants were wonderful”

Vinay Verma, Chief Manager, The Oriental Insurance, India

“Fruitful and eye opening. There is a lot of information and experience shared. It

benefited me to attend for new experiences, learning and upgrading, keeping aligned with

the market/world moving forward” Valent Tan, Engineer, Yishun Health Campus, Singapore

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WWW.ELDERCARE-ASIA.COM

Elder Care Asia is THE event, where Asia’s most prominent senior care professionals will meet to debate and work together, towards reimagining how to shape Asia’s future eldercare landscape.

This is Asia’s ONLY event with a regional focus on elder care investment and will showcase ground-breaking models and technology applications, for better senior care outcomes. It will also enable the forging of business partnerships between

retirement operators, hospitals and investors, amongst other key stakeholder groups, that are essential to fostering momentum in this intertwined ecosystem.

Our theme for 2018, is a 360° approach to transforming elder care in the region. We will be examining unique delivery and execution models with not only profitable returns, but also improved senior outcomes.

ELDER CARE ASIA:CENTER STAGING PROFITABLE OPPORTUNITIES IN ELDERCARE MARKETS ACROSS APAC

WHAT’S IN IT FOR YOU? THREE DAYS of high-powered debates and

PEER-TO-PEER information sharing!

KEY STAKEHOLDER PARTICIPATIONRetirement Operators, Hospitals and

Investors: Understand changing roles and innovations, growing geriatric investment

and investors’ perspectives

DELIVERY MODELS & EXECUTIONRevolutionary models for senior

care: Commercial aspects, better patient outcomes and implementation case studies

LATEST PROJECTS & PARTNERSHIP OPPORTUNITIES

Project showcases on the most innovative eldercare delivery models

INSIGHTS ON QUALITY OF CAREVeteran insight on what counts as

well as how to improve delivery and outcomes

HOTTEST TECHNOLOGIESReimagine eldercare through new

technologies that actually work!

TAIORING LONG-TERM CAREImplementing a robust fall prevention programme and adopting to changing

needs for dementia and delirium

SMART FACILITIESWhat are the most cost-effective ways for developing flexible smart facilities that enhance elder care

HOSTED SPEED NETWORKINGA quick and effective way to expand your business network and generate

key contacts in the industry

WHO YOU WILL MEET

PROMOTE YOUR BUSINESS AT ASIA’S LEADING EVENT ON ELDERCAREElder Care Asia connects the global community involved in expanding, financing and executing senior care businesses in APAC markets. It’s the only event that focuses on the business of senior care in the region. Senior decision makers will attend this event to identify, engage and enter into aligned partnerships that help drive their businesses forward.

Our bespoke Sponsorship and Exhibition packages offer exceptional branding and prime exposure to key decision makers.

Regulators ............................................................................. 5 Investors ...............................................................................15 Financiers ...............................................................................5 Hospitals ............................................................................. 20 Eldercare Operators ......................................................35 Technology & Solution Providers ...............................5 Retirement Villages......................................................... 10 Facility & Design Firms .....................................................5

To explore from a range of thought leadership, speaking, exhibiting, branding and marketing opportunities available, please contact Casey Ho at Tel: +65 6508 2470 or Email: [email protected]

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ELDERCARE ASIA

Yes! I/We will attend Eldercare Asia 2018, 12 - 14 November 2018

I cannot attend this event but please include me on your mailing list

I would only like to purchase the conference documentation at SGD1,000 / SGD1,070 (with 7% GST) per set

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Credit Card PaymentsThe best way to pay by credit card is through our secure on-line registration process, simply log on to the website at www.eldercare-asia.com/pricing and click “Register On-line”.If you would prefer to pay over the phone please complete the contact name and details and our Customer Services Team will call within 24 hours to take payment. As we treat your credit card information in the strictest confi dence, please do not send payment details by email.

Credit card contact:: Department:

Direct phone number: Email:

5 EASY WAYS TO REGISTER

Novotel Singapore Clarke Quay177A River Valley Road Singapore 179031www.novotelclarkequay.comHotel main line: (+65) 6338 3333

Contact Person: Serene Ng Assistant Director of Catering SalesContact: (+65) 6433 8634Email: [email protected]

HOTEL INFORMATION

Payment must be received 10 business days prior to the event. To take advantage of discounts with an expiry cut-off date, registration and payment must be received by the cut off date. All payments should be made in Singapore dollars.

Payments by S$ bank draft or cheque should be made in favour of “IBC Asia (S) Pte Ltd” and mailed to:

IBC Asia (S) Pte Ltdc/o Informa Regional Business Services111 Somerset RoadTripleOne Somerset #10-06Singapore 238164Attn: The Accounts Receivable Team

Payment by telegraphic transfer in S$ must be made to:

IBC Asia (S) Pte LtdA/CNo.: 147-059513-001 (SGD)The Hongkong and ShanghaiBanking Corporation Limited21 Collyer Quay, HSBC Building,Singapore 049320Bank Swift Code: HSBCSGSGBank Code: 7232

Payment by Credit Card (AMEX, VISA or MASTERCARD).

Please provide your Card Number, Name of Cardholder, Expiry Date and Signature and send it by fax to +65 6508 2407.

PAYMENT TERMS

Should you be unable to attend, a substitute delegate is welcome at no extra charge. Cancellations must be received in writing at least 10 business days before the start of the event, to receive a refund less 10% processing fee per registration. The company regrets that no refund will be made available for cancellation notifications received less than 10 business days before the event.

CANCELLATIONS / SUBSTITUTION

Please quote the name of the delegate, event title and invoice number on the advice when remitting payment. Bank charges are to be deducted from participating organisations own accounts. Please fax your payment details (copy of remittance advice, cheque or draft to +65 6508 2407).

Attendance will only be permitted upon receipt of full payment. Participants wishing to register at the door are responsible to ensure all details are as published. IBC assumes no further liability or obligation, beyond the refund of the paid registration fee, in the event of postponement or cancellation by IBC.

IMPORTANT NOTE

The personal information entered during your registration/order, or provided by you, will be held on a database and may be shared with companies in the Informa Group in the UK and internationally. Occasionally, your details may be obtained from or shared with external companies who wish to communicate with you offers related to your business activities. If you do not wish your details to be used for this purpose, please contact our Database Department at Email: [email protected], Tel: +65 6508 2400 or Fax: +65 6508 2408.

DATA PROTECTION

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MAIL the attached registration form with your cheque to IBC Asia (S) Pte Ltd c/o Informa Regional Business Services 111 Somerset Road, TripleOne Somerset #10-05, Singapore 238164

Customer Service Hotline +65 6508 2401

Email [email protected]

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Web www.eldercare-asia.com

P46366 WEB

• Fee stated is the price PER DELEGATE. Only one discount scheme applies at one time; either the early bird rate OR group rate.• All fees stated include luncheons, refreshments and complete set of documentation. It does not include the cost of accommodation and travel.• Registration fees are subject to the prevailing government tax*The organizer reserves the right to determine the industry to which your company belongs, and to stop the promotion at any stage.

Fee Per Delegate Early Bird Rate Register & Pay by 14 September 2018

Normal Rate Register & Pay After 14 September 2018

Group Savings (on normal rate of 2-day main conference package only)

Industry Rates 2+1 3+2 5+3

2 Day Package 2 Day Conference (13-14 Nov 2018)

SGD 3,195 SGD 3,395

Register 2 Delegates

& get1 FREE PASS

Register 3 Delegates

& get2 FREE PASS

Register 5 Delegates

& get3 FREE PASS

ADD ON WORKSHOP: ADD SGD 500 per workshop• Pre conference workshop (12 November 2018)

Special Pricing for Hospitals, Healthcare Operators, Institutes and Government

2 Day Package 2 Day Conference (13-14 Nov 2018)

SGD 2,195 SGD 2,395

ADD ON WORKSHOP: ADD SGD 500 per workshop• Pre conference workshop (12 November 2018)

ATTEND IN A GROUP AND BE ENTITLED TO FREE PASSES!

ATTRACTIVE GROUP DISCOUNTS AVAILABLE!