Healthy Connections – Enabling Improved Primary & Secondary Care Links with Technology
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Healthy Connections – Enabling Improved Primary & Secondary Care Links with Technology Vincent Jordan Project Services Manager HSE Western Area +353 91 775411 [email protected]
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Healthy Connections – Enabling Improved Primary & Secondary Care Links with Technology. Vincent Jordan Project Services Manager HSE Western Area +353 91 775411 [email protected]. Agenda. Person-centred Care & ICT-enabled Services Implementation project Objectives Organisation - PowerPoint PPT Presentation
Transcript of Healthy Connections – Enabling Improved Primary & Secondary Care Links with Technology
Healthy Connections – Enabling Improved Primary & Secondary Care Links with Technology
Vincent JordanProject Services Manager
HSE Western Area+353 91 775411
16 November 2005 Vincent Jordan 2
Agenda
Person-centred Care & ICT-enabled Services
Implementation project Objectives Organisation Lessons learned
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Service Connections
BirthLaboratoryRadiologyA&EReferrals (Out Patient)Day cases/ Inpatient treatmentsMaternityDischarge to home/nursing homeRIP
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Improving Services through ICT
Better patient care Reduced error More timely information Lower stress
Better staff experience Less paperwork Fewer phone calls for follow-up More time for care delivery Lower stress
Improved efficiency Reduced errors and risk Better identification
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The ICT Jigsaw – a Scenario
Practice Management
System
Patient Informatio
nSystem
Diagnostic Informatio
nSystems
Lab
Radiology
Out Patient Clinics
Appointments
Clinic Letters
Out of Hours Co-op
Management System
MessagingService
Key Infrastructure Components:
Computers – desktop & serversNetworks – private & sharedSecurity – Access,
Authentication, Authorisation
Standards – Technology & Information
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Project Background
Scale Population > 380,000 270+ general practitioners Communities at significant distance from hospitals 1582 hospital beds
Laboratory services in HSE Western Area >1m samples (~8m tests) Galway Regional Hospitals (UCH, Merlin Park) Mayo General Roscommon County Portiuncula
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Project Objectives
Reduced clinical risk Better patient and GP identification throughout the
entire process (locums, demographics…) Efficiency
Reduced turnaround of test results to primary care Fewer follow-up phone calls required
Demonstrate capacity & value to stakeholders Benefit realisation from APEX implementation “Good news” story Learn lessons for future ICT-enabled links
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Project Organisation
Sponsor Tony Canavan, General Manager Mayo General
Hospital Project Board
General Practitioners Primary Care Department Laboratory IS manager Medical Scientists Laboratory & hospital consultants Information Services
Project Manager Robert McDonald
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Implementation
Five pilot GP practices selected Beta site: Eamon O’Shea – GP Tutor
Technical components in place Interface with Lab system HL7 output to Healthlinks server
Validation work to commence shortly Medical science + IS involved
Scope changes Client identification Portiuncula
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Lessons learned so far Identification service
Resourcing challenges Demand-led service with WTE ceiling Crossing lines of responsibility
Change management Laboratory service governance & overall clinical
responsibility Policy implementation Peer-to-peer learning GPs?
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Questions?
And thank you…
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