1. Healthwatch LeedsLinn Phipps - Chair11th April 2013

2. What is the role of HealthwatchLeeds?To champion the voice of people who usehealth and social services in LeedsMake sure these experiences and opinionsinfluence the way services are run andcommissionedTo ensure people find out about theservices they needTo help people complain, if necessary 3. Our valuesThe people of Leeds said that HealthwatchshouldEmpower people and communitiesBuild on what is working wellValue people and communities and theircontributionsBe open, transparent and trusted 4. Our style of workingPeople of Leeds said Healthwatch should beConstructively challengingEvidence basedCredible and influentialInnovative and flexibleand that we should makePositive working links and partnershipswith people, communities andorganisations 5. Our expectations of our partnersin health and social careMutual listening and respectDevelop our understanding of the newsystem, roles and accountabilitiesValue and integrate patient experience withclinical measuresEnable the patient and public voice to haveinfluenceEarly involvementValue us as a critical friend 6. Key messages Working in partnership Aspirations - making a difference andadding value Outcome and strategic focus Feedback to service users and localgroups 7. Key actions Identify our (key) stakeholders Build on the legacy & complement whatsalready happening and working Identify how and what we aim toinfluence Identify the change we want to see andhow we will measure this Feedback to service users and localgroups Prioritise 8. Contact meLinn Phippslinn@healthwatchleeds.co.ukContact usHealthwatch LeedsGround Floor, Unit 8 Gemini ParkSheepscar Way,Leeds LS7 3JBTelephone: 0113 898 0035Textphone: 0113 237 4512info@healthwatchleeds.co.uk@hwleeds