Healthcare Providers – Patient Focus

Industry Executive Overview

Healthcare

Healthcare Providers – Patient Focus

Executive

Summary

SAP Solutions SAP Innovations References Contact Us

© 2013 SAP AG

© 2013 SAP AG 2 / 41

A Transformational Journey

Today’s unprecedented focus on the individual patient has led to breakthrough

innovations in technology that are part of the transformation to cost-effective,

higher-quality care across the healthcare industry.

For years, patients have used access to credible online medical information to become more

sophisticated and demanding about their healthcare. They want physicians to have their most

current information. They want to be involved in their care and they want to focus on wellness.

They also want affordability.

Patients and physicians need innovative technologies to meet their needs. Industry drivers such as

the need for cost-efficient operations and improved visibility and care coordination, are motivating

healthcare companies to become best-run organizations by transforming their business processes.

Every healthcare organization runs differently, so how does each one define what best-run means?

To run better, healthcare organizations strive to measure common key performance indicators

(KPIs). These metrics help them see how to reduce readmissions, medical errors, and the average

cost per case while increasing staff productivity and patient and physician satisfaction.

By enabling KPI monitoring, today’s solutions and technologies help healthcare organizations

demonstrate superior outcomes and measure the benefits of cost-effective, high-quality care.

Executive

Summary



Market Situation

Transformation Through

Technology Innovation

Business Priorities

SAP Innovations

© 2013 SAP AG 3 / 41

Breakthrough technologies help healthcare organizations improve these processes:

Improving Preventive Care and Increasing Patient and Physician Satisfaction

Proactive, real-time collaboration among a network of providers enables delivery of the most

appropriate healthcare across the continuum of care. This teamwork gives physicians and patients

greater satisfaction because they can easily interact with the hospital to schedule appointments

and referrals.

Measuring and Improving Treatment Quality

The ability to quickly aggregate and analyze clinical and operational data across a healthcare

system helps providers deliver high-quality care. Improving quality means improving staff efficiency

as clinicians spend more time on patient-care activities and less on administrative tasks. The end

result is better outcomes and greater patient satisfaction.

Managing Revenue and Costs

Innovative technologies give healthcare organizations the insight they need to optimize operations

and productivity by controlling costs and managing revenue. Transparent analysis leads to easy

identification of quality or cost problems and directs attention to areas that need improvement.

Cost-Effective, High-Quality Healthcare

Healthcare providers will be able to deliver high-quality, cost-effective healthcare

anytime, anywhere to increase patient and provider satisfaction.

SAP Solutions SAP Innovations References Contact Us Executive

Summary


Market Situation



Business Priorities

SAP Innovations

Best-Run Healthcare

http://www.youtube.com/watch?v=lS6_r0AwCXA

© 2013 SAP AG 4 / 41

Best-run healthcare providers improve patient outcomes by empowering providers

to make better decisions while managing costs through analysis and control of

business operations.

Best-Run Healthcare Priorities

Understanding the value drivers for each of these priorities is key to executing as a

best-run healthcare provider organization.

Patient Dialogue and Collaboration

Clinical Delivery Innovation

Securing Optimum Operations

People and Talent

Finance

Procurement

IT Management



Summary




Business Priorities

SAP Innovations

Market Situation

© 2013 SAP AG 5 / 41


Summary




Business Priorities

SAP Innovations

Market Situation

For over 40 years, SAP’s innovations have helped companies transform and achieve the goals

they never thought possible – making better-informed decisions and innovating to lead in new

markets. SAP enables the real-time enterprise, empowers new experiences, and unwires the

business.

Enable the Real-Time Enterprise

SAP’s integrated, real-time analytical, predictive, and in-memory database solutions improve the

business value of your information and optimize business outcomes.

Empower New Experiences

The SAP software solutions allow you to deliver simple, elegant, real-time applications rapidly

across any device, with the superior consumer-grade experience users have come to expect.

Unwire the Business

Connect with your customers, partners, and employees efficiently and securely with a market-

leading mobile platform and device management technologies from SAP.

Business Transformation Through Technology

Innovation

Revenue growth and profit are no longer sufficient benchmarks for success. In

today’s economy, companies need to stand out in crowded and highly competitive

markets. The pace of business is relentless, where today’s innovation becomes

tomorrow’s status quo. Organizations that embrace technology can rapidly

transform themselves to gain a significant advantage over the competition.

© 2013 SAP AG 6 / 41

SAP Innovations

The key to outstanding patient care is productive collaboration among all parties.

To achieve this, along with better outcomes and reduced costs, clinicians need

insightful analysis of healthcare data and innovative technology.

Healthcare providers access vast amounts of data within the hospital and outside of it. Innovative

database and technology solutions such as the SAP HANA platform make information instantly

available – at any level of granularity, for any business process – across the enterprise.

Leveraging that information requires flexible, cost-effective, embedded analytics for real-time

modeling and decision support across business functions. Best-run healthcare organizations are

“hot-spotting” by making patients with serious, chronic illnesses a priority to lower future costs. In

these organizations, patients and physicians who are mobile and connected can collaborate more

frequently and effectively, anytime and anywhere.

As IT changes from a support function to a strategic driver, organizations deploy new, cloud-based

solutions for business functions. Cloud solutions are deployed at low cost and low risk, and they

ensure flexibility, scalability, and integration across business processes.


Summary




Business Priorities

SAP Innovations

Market Situation

© 2013 SAP AG 7 / 41

Cost-effective, high-quality healthcare with SAP solutions.

Healthcare Providers Value Map

Patient Dialogue

SAP Solutions


People and Talent

Optimum Operations

Finance

IT Management

Procurement

Technology Solutions

Executive

Summary

SAP Solutions


Patient Relationship Management

Patient Flow and Movement

Personal Health Excellence


Financial Performance Optimization

Healthcare Analytics


Physician Relationship Management

Clinical Treatment and Care

Enterprise Healthcare Mobility

Technology

Solutions SAP HANA Platform

People and

Talent Core Human Resources

and Payroll Talent Management

Time and Attendance

Management

Workforce Planning and

Analytics

Finance Financial Performance

Management

Accounting and

Financial Close

Treasury and Financial

Risk Management

Collaborative Finance

Operations

Enterprise Risk and

Compliance

Management

Procurement Supplier Discovery and

Lifecycle Management

Strategic Sourcing and

Contracting

Procurement and Order

Collaboration

Collaborative Invoice

to Pay

IT Management Application Lifecycle

Management

IT Infrastructure

Management

IT Portfolio and Project

Management IT Service Management

IT Strategy and

Governance

Application Develop-

ment and Integration Enterprise Mobility Consumer Experience Data Management Analytics

Real Estate Lifecycle

Management

SAP Innovations References Contact Us

© 2013 SAP AG 8 / 41

Today’s patients are more engaged and have higher

expectations about the quality of their care. Best-run

healthcare organizations focus on coordination between

patients and providers to drive higher patient satisfaction

and better care.


Patients demand an improved experience when

interacting with healthcare providers. They

want easy access to providers and information

they need to manage their own care. For

common services such as a physician referral

or making an appointment, patients expect the

same high-level experience as with other

interactions that use mobile technology or

social media.

Proactive, real-time interaction between

patients and providers is increasing.

Technology has enabled physicians to send

appointment reminders to patients

electronically.

Also, technology lets providers interact with

patients as never before – anytime, anywhere.

This interaction includes closer engagement as

all entities – physicians, nurses, pharmacies,

and patients – can easily share information to

manage chronic conditions or improve general

health.

86% Higher number of patients

attended to per doctor by top

25% of hospitals compared to

average hospitals

Source: SAP Performance

Benchmarking

SAP Solutions

Priorities

Patient Dialogue

SAP Solutions


Summary

https://valuemanagement.sap.com/disclaimer/

© 2013 SAP AG 9 / 41

Benefits

Meet heightened patient expectations

Use resources efficiently

Acquire and retain referrals

Reduce medical spend and administrative

costs


Deliver cost-effective healthcare by providing seamless process flow that

improves productivity across the enterprise.

Use real-time interaction, transparency, seamless process flow and insight into

performance to promote a comprehensive, cost-effective approach to healthcare.


SAP Solutions

Priorities

Patient Dialogue

SAP Solutions

Patient Relationship

Management Manage cases, patient experience, and referrer relations. Connect patients with

the right referrers to achieve the desired case mix.

Patient Flow and

Movement

Provide a secure platform for proactive collaboration, care planning, and

coordination among patients, providers, and support networks. Connect

processes across departments for a timely response to patient demand.

Personal Health

Excellence

Provide self-managed care and accessibility to social networks that can result

in better treatment of chronic conditions.

Executive

Summary

© 2013 SAP AG 10 / 41

As technological innovation improves clinical decision

making and delivery, patients benefit from improved care.

Best-run healthcare organizations analyze real-time

information to measure and improve treatment outcomes.


How can healthcare organizations use all the

data in their electronic medical records (EMR)

to provide improved patient outcomes? How

can hospitals personalize care for every

patient?

Thanks to breakthroughs in “Big Data”, mobility,

and analytics, clinicians can analyze real-time

information with individualized dashboards to

achieve superior outcomes. They can match

patient data to all available medical knowledge

in real time.

They can improve patient care and safety and

the delivery of services while practicing

personalized medicine. In the near future,

clinicians could prescribe treatments based on

a patient’s genetic makeup.

With these technologies, caregivers can have

real-time access to all patient-health data –

even on their mobile phones. For physicians

and clinicians, this increased access to

information improves patient health while

controlling costs.

53% Of organizations report a big

gap between the availability of

Big Data and their ability to

analyze it for insights


Benchmarking

Priorities


SAP Solutions


SAP Solutions

Executive

Summary


© 2013 SAP AG 11 / 41

Benefits

Higher quality of care and improved outcomes

Increased staff efficiency

Enhanced focus on patient care

Improved business insight

Reduced readmissions and lower overall

cost of care


Rapidly access and analyze healthcare data to enable healthcare providers to

deliver high-quality care anytime, anywhere.

Best practices for clinical documentation start with one central medical record that

includes form-based capturing of structured and unstructured data, low-barrier

communication, and closed-loop medication records. Mobility enhances the value of

the documentation by enabling access in any location.

Physician Relationship

Management Provide a single, accurate source of patient, referrer, and provider information

that is shared throughout the organization and with the public.

Clinical Treatment and

Care

Available and complete information for optimal decision making in patient care.

Monitor geographical spread and incidence of infections to best plan for

resources and preventive care.

Enterprise Healthcare

Mobility

Integrate patient information for display and analysis on mobile devices. Enable

mobile access to EMR systems.


SAP Solutions

Executive

Summary

Priorities


SAP Solutions

© 2013 SAP AG 12 / 41

For healthcare organizations, pressures to contain costs

are constant. Increasing regulation, diminishing

reimbursement, and other challenges require providers to

maximize operational efficiency, especially financial

performance.


By employing the right technology, best-run

healthcare providers have visibility into every

aspect of operations and identify costs with a

variety of methods.

Healthcare organizations can optimize clinical

resources and profitability by using real-time

visibility into spending and revenue to facilitate

financial decisions. These decisions may also

lead to operations that can improve patient care

and safety.

Cost-effective organizations synthesize data

quickly to track the profitability of services,

products, and departments and to adjust

financial forecasting and planning.

From analyses of actual or projected

performance, they can assess KPIs or trends

that enable them to identify services and

related areas that need adjustment.

Across the organization, this technology

enables the informed decision making and

decreased costs that come with increased

efficiency. 41% Of organizations have no

lean strategy to achieve

corporate objectives for

cost, productivity, quality,

and customer service


Benchmarking

Priorities

Optimum Operations

SAP Solutions


SAP Solutions

Executive

Summary


© 2013 SAP AG 13 / 41

Benefits

Reduced operational costs

Improved workflow enablement

Increased staff productivity and satisfaction

Improved business insights

More effective and efficient use of resources


Deliver healthcare cost-effectively through improved processes, analytical

transparency, and an integrated view of financial operations.

Improve visibility, ease of reporting, and decision making with an integrated financial

view of operations including back-office and financial management processes.

Financial Performance

Optimization

Control costs accurately, identify areas creating value, set strategy effectively,

and address change confidently. Assess departmental cost outliers and rapidly

implement corrective actions.

Healthcare Analytics Consolidate healthcare data from various sources. Provide unified analytics.

Transform large volumes of data into actionable plans.


SAP Solutions

Executive

Summary

Priorities

Optimum Operations

SAP Solutions

© 2013 SAP AG 14 / 41

Talent is a competitive edge and managing it effectively

helps align business strategy and execution. Best-run

healthcare organizations achieve top performance by

leveraging talent to deliver quality care and patient

service every day.

People and Talent

For growth, competitive advantage, and agile

response to change, healthcare organizations

must give administrators and clinicians the

knowledge and technology they need for

innovation.

To make progress, organizations must develop

new services, adopt best practices, and recruit

local talent. They must also nurture skilled

employees to improve retention rates.

Healthcare organizations that respond quickly

with the right talent in the right place at the right

time will have a unique advantage in the

marketplace.

32% Lower turnover when

organizations use training

programs that develop the

workforce to coincide with

business objectives


Benchmarking

Priorities

People and Talent

SAP Solutions


SAP Solutions

Executive

Summary


© 2013 SAP AG 15 / 41

Benefits

Align people to organizational business

strategies

Support expansion of new markets and services

Improve productivity and engagement

Provide real-time insight into business

needs

People and Talent

Lower costs for HR organiza-

tions with a high degree of

internal integration compared

to organizations with a

fragmented HR environment


Benchmarking

The new world of work.

Enable growth and sustainability by providing choice in the delivery of HR

processes and services. Couple global capabilities, integration, and real-time

insight with mobile device support to drive greater value, increase employee and

customer satisfaction, and improve business performance.

Core HR and Payroll Consolidate HR and payroll processes on a common global platform for better

workforce data and legal compliance.

Talent Management Improve strategic alignment, increase productivity, and accelerate results by

identifying, developing, motivating, and retaining talent.

Time and Attendance

Management

Streamline time-management processes to enhance resource effectiveness

and visibility into and control over labor costs.

Workforce Planning

and Analytics

Identify and analyze talent gaps and streamline workforce planning for efficient

and effective management of workforce demand and supply. 38%


Priorities

People and Talent

SAP Solutions

SAP Solutions

Executive

Summary


© 2013 SAP AG 16 / 41

CFOs implement best practices to help them walk a fine

line ‒ striking a balance between sound stewardship and

value creation, entrepreneurship and caution, and the big

picture and exacting detail.

Achieve Financial Excellence

Healthcare organizations are struggling to

achieve financial excellence during one of the

most difficult and volatile economies in modern

times.

Persistent challenges include ongoing market

instability, ever-changing regulations, and

growing pressure on margins. As the speed of

finance increases, so does the need for

financial insight on the go – any place, any

time. Back at the office, CFOs must cut costs

while strategically demonstrating the value of

the company.

More than ever, healthcare organization need

best practices to help them achieve excellence.

With the right solutions for finance,

organizations can achieve excellence where it

counts – by ensuring regulatory compliance

and effective risk management, outperforming

financial objectives, creating sustainable value,

and delivering superior service without

compromising quality of care. 22% Lower audit cost as a

percentage of revenue when

organizations use automated

controls to improve assurance

and minimize cost


Benchmarking

Priorities

Finance

SAP Solutions


SAP Solutions

Executive

Summary


© 2013 SAP AG 17 / 41

Benefits

Ensure regulatory compliance and effective

risk management Outperform financial objectives and create

sustainable value

Deliver superior service at reduced cost

Achieve Financial Excellence

Less finance cost (percentage

of revenue) for the top 25% of

organizations compared to

average organizations


Benchmarking

Even in the face of sustained market volatility and increasing demands for regu-

latory compliance, best practices help healthcare organizations excel financially.

Organizations that achieve financial excellence use 360-degree processes to create

a competitive advantage by enabling departments to collaborate efficiently and use

business insight effectively.

Manage Financial

Performance

Management of financial performance to execute organizational strategies and

control costs.

Accounting and

Financial Close A fast, accurate, compliant close with less cost and effort.

Treasury and Financial

Risk Management

Greater insight and control over complex processes for managing cash,

liquidity, and risk.

Financial Operations Automated transactional processes for increased efficiency, effectiveness,

collaboration, and service with lower cost.

Manage Enterprise

Risk and Compliance

Risk and compliance management to protect revenue and optimize financial

performance.

59%


Summary

Priorities

Finance

SAP Solutions

SAP Solutions


© 2013 SAP AG 18 / 41

For healthcare providers, procurement savings can

improve profitability about five times more than revenue.

The key to maximizing procurement success is to deliver

consistent quality, savings, and compliance over time.

Procurement Excellence

Procurement leaders set a baseline for success

by implementing best practices, excelling in

category expertise, and working with key

stakeholders on cost-control programs.

While savings are a priority, new objectives

have emerged as well. Procurement must

manage supplier risk and performance, improve

process efficiency, drive innovation, and ensure

sustainability practices.

You need solutions that give you the tools to

cut costs and add value while they support

processes such as spend analysis, sourcing,

contract management, operational

procurement, supplier-information

management, and risk-and-performance

management – available both on-premise and

in the cloud.

These tools, when coupled with an unparalleled

collaborative business network, drive real-time

insight and efficiency that can only be delivered

through the power of “many.”

60% Higher average annual

savings for organizations with

high maturity and leadership

in procurement strategy


Benchmarking

Priorities

Procurement

SAP Solutions


SAP Solutions

Executive

Summary


© 2013 SAP AG 19 / 41

Benefits

Optimize spend under management

Increase average annual savings

Cut FTE/billion dollars in spend

Drive innovation with suppliers

Reduce cost and risk with faster turnaround

Procurement Excellence

Lower FTE per billion in

spending for companies

conducting electronic supplier

collaboration on a network


Benchmarking

Drive sustainable savings while supporting innovation.

Ensure best practices in the source-to-pay process, on-premise or in the cloud,

while leveraging the power of network collaboration for efficiency and insights.

Supplier Discovery and

Lifecycle Management

Find new suppliers through the Ariba network and manage those relationships

through supplier management solutions.

Strategic Sourcing and

Contracting

Identify and act on sourcing opportunities and create favorable, low-risk supply

contracts.

Procurement and Order

Collaboration

Realize savings with compliant, user-friendly, self-service procurement.

Collaborating on the Ariba network makes transactions more efficient.

Collaborative Invoice

to Pay

Drive invoice automation and exception management with dynamic discounting

on the Ariba network. 76%


Summary

Priorities

Procurement

SAP Solutions

SAP Solutions


© 2013 SAP AG 20 / 41

Aligning IT organizations with business goals transforms

them into strategic business partners. Business-oriented

IT management means increasing efficiency and

responsiveness by running IT like a business itself.

IT Management

It is essential that lines of business understand

the value of IT investments. A Gartner study

shows that, in many organizations, the IT

organization is not alone when deciding which

projects to invest in.

In the eyes of healthcare executives, IT

management focuses only on the technical IT

landscape. To become more relevant, IT must

be run like a business that creates value for the

organization.

To achieve this, IT can use an integrated

portfolio of solutions and new technologies

such as mobility, in-memory, and cloud

computing that bring value to the business in

new ways and create opportunities for the CIO.

These technologies also make IT landscapes

more complex, requiring additional

management tools.

Mastering the business of IT by following best

practices and leveraging a portfolio of solutions

for efficiency makes IT an important part of

business strategy. 33% Higher IT spend on strategic

initiatives when IT is included

in the prioritization process to

develop an appropriate

road map


Benchmarking

Priorities

IT Management

SAP Solutions


SAP Solutions

Executive

Summary


© 2013 SAP AG 21 / 41

Benefits

Better alignment of IT to business strategy

Shorter IT delivery and business cycles

Lower ratio of IT budget for profits and IT

maintenance

Reduced system upgrade and operation costs

Lower cost of risk mitigation/revenue loss

Lower downtime of critical business systems

IT Management

Lower IT spend where the

organization has a

consolidated single solution

per platform landscape


Benchmarking

Evaluate and control IT risk, ensure IT flexibility and scale, control and

optimize IT costs, and maximize IT strategic value.

Use IT-management solutions designed for any size organization to ensure business

continuity, drive efficiency, and increase IT responsiveness to business objectives.

Application Lifecycle

Management

Use application lifecycle management (ALM) best practices, methods, and

services based on IT infrastructure library (ITIL).

IT Infrastructure

Management

Monitor network assets to drive integrated infrastructure and application

lifecycle.

IT Portfolio and Project

Management Align portfolios and manage projects to drive innovation efficiently.

IT Service Management Align service desk operations with service level agreements (SLAs), resolve SLA

incidents fast, and adopt ITIL best practices to meet evolving business goals.

IT Strategy and

Governance

Track IT costs and risk, and map risks and compliance activities to business

impact.

28%


SAP Solutions

Executive

Summary

Priorities

IT Management

SAP Solutions


© 2013 SAP AG 22 / 41

Healthcare organizations must drive transformation

through technology innovation. Organizations that thrive

will enable the real-time IT enterprise to optimize the

value of information and empower the business to

innovate.


As technology users become more

knowledgeable, their needs escalate. They

expect real-time insights, predictive analysis,

and real-time access to applications from the

latest mobile devices – all integrated with their

favorite social media platforms.

As data volumes explode, the window to

capitalize on opportunities is shrinking. Users

must be empowered with information from an

entirely new class of real-time applications and

developers need a platform they can use to

innovate faster than ever before.

Today’s challenges are more complex than

ever. Technology solutions can make the

difference between surviving and thriving. Drive

transformation through the innovative use of

technology. Thrive by enabling the real-time IT

enterprise to enhance the value of information,

empower new developer and user experiences,

and unwire the business to create new ways to

engage with patients, partners, and employees.

Priorities


SAP Solutions


SAP Solutions

Executive

Summary

“Cloud, social networking,

mobility, and the strategic use

of information are the four

forces that combine to create

a new era of computing and

new opportunities for

business.”

Source: Gartner, “SAP Is Driving

Analytics, Cloud and Mobility in the

nexus of Forces,” Donald Feinberg,

August 24, 2012

4

© 2013 SAP AG 23 / 41

Benefits

Operate your business in real time

Reduce time to value and foster innovation

Turn data into an enterprise asset

Unwire the business to improve

collaboration


Technologies to drive change and help your healthcare organization and the

people in it thrive.

SAP software enables the real-time enterprise in which information is improved,

people are empowered to have new experiences, and the unwired healthcare

organization excels. SAP software helps you drive transformation through the

innovative use of technology.

Analytics Increase the value of data with real-time analytics, business intelligence, predictive performance, and risk management to optimize decision making.

Data Management Zero in on the right information. Manage your critical data with scalability, trust, and unmatched performance.

Application Development

and Integration Develop innovation rapidly in a mobile, always-on world of collaborative business networks for secure cloud applications.

Enterprise Mobility Streamline applications, analytics, planning, and predictive analysis on a single in-memory platform.

Consumer Experience Use real-time, consumer-grade software to provide value that results in innovative patient-focused applications.

SAP HANA Platform Streamline applications, analytics, planning, and predictive analysis on a single platform based on in-memory technology.


SAP Solutions

Executive

Summary

Priorities


SAP Solutions

“Through 2015, organizations

integrating high-value,

diverse, new information

types and sources into a

coherent information

management infrastructure

will outperform their industry

peers financially by more than

20%.”

Source: Gartner, “Hype Cycle for

Information Infrastructure, 2012”

July 31, 2012, Michael Blechar

20%

© 2013 SAP AG 24 / 41

The delivery of patient care occurs in a variety of settings – physician’s office, hospital, or urgent-

care clinic. No matter where care takes place, physicians must be confident they are making the

best medical decisions for their patients based on current medical data.

Mobile access is essential for providing real-time data where care is taking place – in the treatment

room. The growing volume of patient data requires a platform to support robust analytics that

synthesize and present the most relevant data rapidly.

Also, because providers maintain focus on high-quality healthcare while managing ever-increasing

cost pressures, they need the cloud. Not only can hospitals and clinics achieve cost efficiencies by

using this technology, but they also gain the flexibility that enables providers to scale and adapt

quickly. SAP has led innovation for the last 40 years. Now there is a new generation of

breakthrough technologies for healthcare providers that improve patient care by giving physicians

access to the information they need to run hospitals better than ever.

Patients and physicians have unprecedented access to

electronic healthcare data. The ability to deliver care in

the most efficient and cost-effective manner possible is

attainable – without jeopardizing quality – by leveraging

technology innovations to harness the power of this data.

SAP Innovations

33% More reports created by the

business when a BI system

provides easy-to-use, self-

service analysis, reporting,

and visualization


Benchmarking

Applications

SAP Innovations

SAP HANA

Mobile

SAP Solutions SAP Innovations

Analytics

Cloud

References Contact Us Executive

Summary


© 2013 SAP AG 25 / 41


Provide a single place for a variety of data to deliver a true, 360-degree view of patients and the

surrounding ecosystem. Provide optimal service by managing patient communications better.

Enable faster identification of patients and route inbound communications to the best resource.


Rapidly analyze data to efficiently schedule maintenance of medical equipment, increase asset

utilization, and reduce unplanned asset downtime.

Finance

Accelerate critical-path processes and reporting and eliminate data latencies in a centrally

connected, real-time consolidation environment.

Procurement

Support demand-driven procurement by providing high-performance, real-time stock insight and

monitoring inventory.

SAP Business Suite software powered by the SAP HANA

platform gives healthcare providers insight about the

services their patients need, about how to maximize the

efficient use of medical equipment and physical plant, and

about how to balance inventory to meet demand at

optimal cost.

SAP Business Suite Powered by SAP HANA


Applications

SAP Innovations

SAP HANA

Mobile

Analytics

Cloud

Executive

Summary

© 2013 SAP AG 26 / 41


Today's healthcare providers need to query multiple types of data sources at unprecedented speed

and volumes. Providers need innovative technology to accomplish that. The right tools enable

clinicians to optimize patient care with real-time information and respond faster and smarter to the

medical challenges they face every day.


It is critically important that caregivers have instant access to real-time information to optimize patient-

care decisions by matching patient data to all available medical knowledge. Advanced technologies

enable caregivers to analyze massive amounts of data in moments, improve patient care and safety,

and promote personalized medicine.


The right technology enables administrators to achieve analytical organizational transparency and use

the appropriate costing method to identify quality or cost outliers. To enhance profitability, healthcare

providers must adjust budget and treatment decisions quickly based on visibility into planned versus

actual spend, revenue, and volume. They need track-and-trace data and drug-interaction information to

reduce medication errors and manage drug recalls.

Healthcare organizations generate massive amounts of

data about patients, treatments, medications, costs, and

claims. Best-run healthcare providers put their Big Data,

including genomics, to work for them by using in-memory

computing technology to drive new value.

SAP HANA

68% Greater ability to use Big Data

for organizations with a well-

defined, enterprise-wide,

high-performance analytics

strategy


Benchmarking


Applications

SAP Innovations

SAP HANA

Mobile

Analytics

Cloud

Executive

Summary


© 2013 SAP AG 27 / 41


Engage the patient in discussions about health and treatment options by making diagnostic results

immediately available on a mobile device right in the treatment room. Enable immediate ordering

of additional tests or follow-up care before the patient leaves the facility. Expect vast improvements

in the clinical experience with streamlined patient flow, reduced wait times, and greater patient

satisfaction.

Clinical Delivery and Innovation

Empower physicians to make better clinical decisions. Give clinicians the role-based, analytic data

they need on mobile devices – in real time and at their fingertips. With this data readily available,

clinicians can understand root causes, quickly devise course corrections, and increase patient

safety.


To optimize use of clinical resources, caregivers and administrators must review patient capacity

and volume. They need real-time access to data on resource utilization and staffing levels for

effective decision making. Better-informed decisions bring cost savings and improved operational

efficiency without sacrificing the quality of care.

Imagine connecting, interacting, and engaging with

patients anywhere and anytime while empowering a care

team of clinicians, nurses, and managers to make better

decisions about patient care, operations, and patient

management – and it is all right at the physician’s

fingertips or the bedside.

Mobile

40% Higher employee productivity

where mobile access is

provided to employees at

all levels


Benchmarking


Applications

SAP Innovations

SAP HANA

Mobile

Analytics

Cloud

Executive

Summary


© 2013 SAP AG 28 / 41


Management of physician referrals spans everything from analysis of referring physicians and

managing contacts to conducting outreach campaigns and tracking referrals. Communicating

effectively to referrers by publishing patient outcomes, and providing positive feedback leads to

greater satisfaction, future referrals, and increased revenue.

Clinical Delivery and Innovation

For the best medical outcomes, caregivers must review clinical-performance indicators and drill down

to root causes. With this information, clinicians can take corrective action while management can act

with transparency and accountability. Well-managed healthcare organizations are “hot-spotting,”

identifying, and intervening with the most severe or clinically complex patients in order to lower future

expenses. This enables smart decision making about current and predicted healthcare costs.


To operate cost-effectively, healthcare administrators synthesize data rapidly to check departmental

profitability and adjust financial planning and forecasting accordingly. This type of analysis helps

executives determine the service areas that must be expanded to serve the patient base.

Healthcare providers require real-time access to all

relevant patient information, with individualized

dashboards to measure and evaluate outcomes, and the

ability to analyze huge patient populations. This data

empowers patients and physicians to make

knowledgeable choices about their healthcare.

Analytics

53% More employees are able to

leverage analytical information

when they have advanced

analysis tools that do not

require technical expertise


Benchmarking


Applications

SAP Innovations

SAP HANA

Mobile

Analytics

Cloud

Executive

Summary


© 2013 SAP AG 29 / 41


Cloud technology gives you a complete, integrated solution for managing financials, human

resources, and materials management, including embedded real-time analytics and reporting

software, without the need for a large IT infrastructure. Healthcare providers can implement the

entire solution or adopt only the functions they need to address current business requirements,

then add functionality later. Use cloud to focus on the business of delivering quality care without

the burden of system maintenance, installation of upgrades, and management of IT resources.

People and Talent

Accelerated, streamlined recruiting leverages a qualified global pool of talent and provides a state-

of-the-art candidate experience that attracts the best talent. Integrated management of

performance and compensation helps a hospital achieve its goals and motivates employees with

individualized objectives and performance-based compensation. Unlike in-house technology

solutions, cloud technology enables a healthcare organization to focus on individual development

plans that improve the skills of high-potential employees.

The speed and flexibility offered by cloud computing is

creating new opportunities for best-run healthcare providers.

SAP cloud applications and the open SAP HANA Cloud

platform allow healthcare providers to build differentiating

solutions at the point of engagement – establishing nimble

global business networks or connecting faster and more

directly with patients and clinicians.

Cloud

85% Believe the cloud will have

a major impact on their

organizations through

efficiencies, innovation, or

competitive differentiation


Benchmarking


Applications

SAP Innovations

SAP HANA

Mobile

Analytics

Cloud

Executive

Summary


© 2013 SAP AG 30 / 41

The SAP HANA platform powers the Oncolyzer, which helps doctors find the best

therapies for 13 million new cancer patients each year:

SAP customers distribute more than 73% of the world’s healthcare products.

63% of the world’s transaction revenue touches an SAP solution.

79% of SAP customers are small to midsize businesses using SAP software to solve

business problems.

SAP HANA can increase analysis speed by more than 10,000 times – equal to walking from

California to New York in 6 minutes.

Best-Run Customers

SAP Innovations References

Charité University Hospital

Best-Run Customers

El Araby Medical Center

Fundación Valle del Lili

Hospital Mittelbaden GmbH

Institut Català de la Salut

Portsmouth Hospitals NHS

Klinikum Aachen

Why SAP?

SAP Solutions Contact Us Executive

Summary

© 2013 SAP AG 31 / 41

SAP Community Network is an online resource that supports customers, partners,

consultants, and SAP employees. Companies find answers to questions and

benefit from the expertise of other community members as they develop their own

products.

Customer Co-Innovation

At the Executive Council of Healthcare

Providers, top CIOs come together to discuss

innovation and technology and share best

practices on how to excel at what they do.

Co-Innovation Partners

Successful companies that SAP selected to share ideas. Members’ programs are designed to

cultivate, diversify, and transform ideas into tangible business improvements.

SAP Innovations References SAP Solutions Contact Us Executive

Summary


Best-Run Customers






Klinikum Aachen

Why SAP?

© 2013 SAP AG 32 / 41

“Today we analyze terabytes of data in a matter of seconds. This is of great

advantage to both the executive management as well as to the doctors and

patients.”

Martin Peuker, Vice CIO, Charité University Hospital Berlin

Charité treats patients faster with real-time information delivered by the SAP HANA platform.

Challenges and Opportunities

Come to grips with the 30% increase in data volume in recent years

Meet demanding compliance requirements consistently

Strengthen position in budget negotiations with health insurance companies

Objectives

Access up-to-date figures more quickly

Standardize how data is entered and saved

Key Benefits

Ad hoc queries and simulations based on historical data

More time for patients

Rapid prescription of treatment in conjunction with partner institutions thus eliminating

redundant treatment

Flexible access to analyses


Summary


Best-Run Customers






Klinikum Aachen

Why SAP?

© 2013 SAP AG 33 / 41

“The SAP ERP application and SAP for Healthcare solutions have significantly

enhanced our core patient management operations. We are now better able to

quickly deliver optimal care for greater patient satisfaction.”

Dr. Mamdouh Elaraby, Owner and Managing Director,

El Araby Medical Center Hospital

El Araby Medical Center Hospital: Striving for Growth and Better Patient

Care with SAP Solutions.

The Organization’s Top Objectives

Implement an IT platform that integrates core administrative processes

to improve service delivery and patient satisfaction

Establish an integrated clinical-information system that supports the

execution of clinical tasks and collaboration between caregivers

Improve visibility into patient needs by enabling a holistic view of

patient-relevant data that is centrally accessible on a single platform

Key Benefits

Better patient care with simplified and reliable data access and

accuracy, resulting in more informed decision making

Data consolidation into a single system, allowing instant data access

More efficient support operations such as billing and profitability

analysis

90% Faster patient billing

50% Reduction in time required to discharge patients (from 1 hour to 30 minutes)

6x Faster data access


Summary


Best-Run Customers






Klinikum Aachen

Why SAP?

© 2013 SAP AG 34 / 41

“Since integrating all our processes with SAP software systems, we have

experienced a cultural change across the organization. Not only are we

managing admissions, patient care, and financial administration better, but

we also have the tools to assess the management process.”

Dr. Jaime Garcia, Clinical Leader of the Projects and Development

Department, Fundación Valle del Lili

Fundación Valle del Lili: Ensuring Healthy Patient Management with

SAP for Healthcare.

The Organization’s Top Objectives

Automate patient clinical history

Ease information flow for administrators and health service providers

Integrate all organization information with a focus on the clinical

history of each patient

Develop a business intelligence system

Key Benefits

Modernization of the institution’s operations

Alignment of processes according to industry best practices

Greater control over financial management

Complete systems integration

23.1% Increase in total revenue for the foundation

9.2% Increase in the number of patients seen

10.8% Increase in the hospital’s occupancy capacity

*The above metrics come

from an analysis of

quantitative results

comparing the first quarter

of 2012 with the first

quarter of 2010.


Summary


Best-Run Customers






Klinikum Aachen

Why SAP?

© 2013 SAP AG 35 / 41

“The evolution of healthcare is putting us under increasing financial

pressure, but SAP ERP gives us the right application to deal with these

business challenges successfully while reducing costs and improving our

ability to take action.”

Hubert Köninger, Head of Finance/Controlling, Klinikum Mittelbaden GmbH

Klinikum Mittelbaden helps ensure success in Healthcare by integrating IT with SAP ERP.


Implement an integrated business solution for the group’s administrative processes

Incorporate the CLINICOM clinic information system

Objectives

Integrate materials management, financial accounting and controlling

Consolidate 12 clinics and 4 subsidiaries

Establish uniform charts of accounts, cost center plans, and material master records

Key Benefits

Lower operation costs thanks to more efficient processes

Improved responsiveness to changing business requirements

Strategic business management based on transparent information

Stronger focus on core medical competencies thanks to streamlined administrative structures


Summary


Best-Run Customers






Klinikum Aachen

Why SAP?

© 2013 SAP AG 36 / 41

“With SAP Software, ICS has a platform that enables us to provide our

citizens with modern sustainable, and high-quality healthcare – for today,

tomorrow, and into the foreseeable future.”

Dr. Luis de Haro Martin, Director Functional Competency Center,


ICS improves patient outcomes and business operations with SAP for

Healthcare solutions.

Approach

Implemented SAP for Healthcare solutions and partnered with IBM to

achieve rapid time to value

Leveraged single, best-practice template at all hospitals

Monitored key performance indicators throughout rollouts to assess

progress and realization of benefits

Achievements

Rolled out common processes and clinical practices across hospitals

Saw significant improvements in admissions, patient information,

costs, and productivity

Gained ability to track metrics and benchmark performance across

hospitals

€45 Million saved in just 3 years

10 Hospitals implemented in 2 years

2 Weeks to see first benefits


Summary


Best-Run Customers






Klinikum Aachen

Why SAP?

© 2013 SAP AG 37 / 41

“It’s becoming more and more important to perceive patients as customers,

in the positive sense. As a first step, we have therefore decided to set up

patient relationship management for patients from abroad.”

Volker Lowitsch, Head of IT Management, University Hospital Aachen

Winning patients from abroad and generating additional revenue.


Increase the number of cases involving patients from abroad and generate additional revenue

Improve service and quality

Objectives

Replace unprofitable old procedures involving many activities

Set up strategic patient relationship management for patients from abroad to control the process

from acquisition and treatment to settlement and payment

Key Benefits

Support for end-to-end, intensive maintenance of relationships with patients from abroad

Effective tool for retaining patients and increasing services quality


Summary


Best-Run Customers






Klinikum Aachen

Why SAP?

© 2013 SAP AG 38 / 41

“In emergency care, we constantly face the challenge of working in a fast-

paced environment. By having the information readily available, the team

can quickly spot any potential risks and deal with them before quality of

patient care declines.”

Juliane Krause, Acute Medicine and Critical Care Consultant, Portsmouth

Hospitals NHS Trust

Portsmouth Hospitals NHS Trust uses SAP software for patient-centric management.

Objectives

Improve insight and patient care through real-time monitoring of meaningful, clinically focused

performance metrics

Leverage powerful data warehousing and reporting functionality through deployment of an

integrated dashboard reporting solution

Key Benefits

Monitoring by 100 clinical users of 6 dashboards in emergency and surgical departments

Establishment of correlation between staffing levels and patient care

Proactive monitoring to identify and mitigate issues that affect patient care

Reduction in data collection from multiple systems


Summary


Best-Run Customers






Klinikum Aachen

Why SAP?

© 2013 SAP AG 39 / 41

SAP solutions drive quality care with an integrated view of processes across the

organization. They offer insights to maximize productivity, help measure outcomes,

and promote real-time collaboration – anytime and anywhere.

Tightly Integrated, End-to-End Business Solutions

SAP offers the most comprehensive portfolio of solutions for the healthcare industry, enabling

providers to focus their key processes and activities on quality patient care.

Leveraging Key Innovations

SAP solutions are based on the industry’s most innovative technology foundation, including the

SAP HANA platform, mobile solutions, analytics, and cloud solutions to enable business process

optimization and efficiency at the lowest possible cost.

40 Years of Delivering Value to Healthcare Providers

Leading healthcare providers across the globe continue to rely on SAP to enable every aspect of

their business and drive high-quality, cost-effective patient care.

Why SAP?


Summary


Best-Run Customers






Klinikum Aachen

Why SAP?

© 2013 SAP AG 40 / 41

Benchmark Your Performance

Position your organization for dominance in this new economy with the business performance

benchmarking program from SAP – available free to SAP customers and select prospects. The

SAP benchmarking program has helped more than 3,000 organizations assess their strengths,

uncover areas for improvement, and identify best practices and IT strategies that generate clear,

tangible value – not someday, but today.

Go Live in Weeks

Here’s the fastest way to run your business better: our rapid-deployment solutions. In one

package, you get everything you need to be up and running quickly – including preconfigured

software and implementation services – in just weeks. With a defined scope and predictable costs,

there are no surprises.

Join Your Community of Practices

Every day, SAP Community Network (SCN) changes the way that thousands of SAP users work. It

lets members help one another solve problems, learn, and invent new ways to get things done –

faster. Find out how to connect with people, content, and resources.

Find Out More About How Your Organization Can

Become Best-Run

Visit valuemanagement.sap.com >>

Visit sap.com/solutions/rds >>

Visit scn.sap.com >>

References Contact Us SAP Innovations SAP Solutions Executive

Summary

https://websmp105.sap-ag.de/solutionpackages

https://valuemanagement.sap.com/

http://www1.sap.com/solutions/rds

http://www.sdn.sap.com/irj/scn

Industry Executive Overview

Healthcare

http://www54.sap.com/industries/healthcare.html

https://www.facebook.com/sapforhealthcare

http://twitter.com/#!/sap_healthcare

http://scn.sap.com/community/healthcare

Executive

Summary


© 2013 SAP AG

CMP 23248 (13/02)

http://www54.sap.com/industries/healthcare.html

https://www.facebook.com/sapforhealthcare

http://twitter.com/



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Healthcare Providers – Patient Focus

Technology

Transcript of Healthcare Providers – Patient Focus