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SAP Solution BriefSAP for Healthcare

SAP BusinessObjects BusinessIntelligence Solutions

Healthcare providers face multiple chal-lenges across multiple fronts from

fierce competition and increased reg-ulatory requirements to rising costs andgrowing patient demands for high-quali-ty care. And common among all thesechallenges is the reality of rapid changein the healthcare industry. For example,the trend toward outcome-driven medi-cal care forces you to do much morewith much less. Many payers are refus-ing to reimburse for medical treatmentunless there is a clear demonstrablebenefit to the patient. This requires you

to do more to link healthcare delivery tospecific patient outcomes and to deter-mine the context in which payers wouldapprove payment.

Of course, patient care is your toppriority, but increased competition andpatient activism demand even higherlevels of accessible, high-quality health-care and an absolute minimum of medi-cal errors. Adding to these pressures isthe growing body of compliance man-dates, which affect all aspects of your

operation and require that regulatoryreporting be an automatic by-productof everything you do. Thats why todayshealthcare providers must have instantaccess to comprehensive and accurateinformation to support provider perfor-mance insight.

SAP BusinessObjects business intelli-gence (BI) solutions deliver that sup-port, helping simplify the ways thatdecision makers use information. The

software presents your executive andmanagement teams with key perfor-

mance indicators (KPIs) in a graphicallyrich, user-friendly dashboard with drill-

down features to the systems and inter-faces you are already using. They cantrack crucial aspects of your operations,including staffing, capacity, growth, ex-penses, reimbursements, profitability,and patient satisfaction. As a result,the software offers an extremely cost-effective way of leveraging your existingIT systems so you can strengthen ac-countability, accelerate good decisionmaking, and increase the quality ofpatient care.

Harness the Information YouAlready Have

Theres no doubt that acute-care hospi-tals like yours are among the most com-plex organizations in the world, andgaining insights into performance canbe an equally complex challenge. Typi-cally, the clinical and financial informa-tion systems that support your opera-tions are rigidly coupled to dedicatedprocesses such as radiology, lab tests,

or medication schedules. As a result,these systems share one major short-coming: because they are not integrat-ed, they are incapable of providing ana-lytical data to your executives andmanagers fast enough to be useful.

SAP BusinessObjects BI solutionssupport provider performance insight byhelping you bridge the information gapwhile minimizing complexity. Using apreconfigured dashboard of industry-

proven healthcare KPIs, the softwareconsolidates the information from your

HEALTHCARE PROVIDERPERFORMANCE INSIGHTALL THE METRICS YOU NEED,ALL IN ONE PLACE

SAP BusinessObjects

business intelligence solu-tions can help executivesand managers access, for-mat, analyze, and share keyinformation across yourhealthcare operation. Theyget instant access to met-rics they need to help en-

sure high-quality care, oper-ational efficiency, and overallfinancial health.

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customized reports comparing hourlypatient census, bed capacity, and staffcount, for example to help themmatch staffing ratios to patient acuity.

Nursing managers can detect trends bytracking staffing ratios over multiple pe-riods, from hourly to annual increments.For example, they can use the software

to determine historic, seasonal, andweekly trends in bed capacity to betterdeploy nursing staff. They can then usethis information to avoid having too few,or too many, nurses on the floor at anygiven time. They can even use the soft-wares dashboard functionality to identi-fy increases in certain diagnoses, likeinfluenza, and get ahead of the infec-tion by proactively ordering extra sup-plies of antiviral medications.

disparate systems without the need foradditional interfaces or applications.Your business users have the ability todrill down into detailed dashboards inresponse to automated alerts or to re-search issues further. This dashboard

simplicity supported by rich analyticsand a balanced scorecard approach lets you detect trends that impact oper-ations, match staff levels to needs, andplan future healthcare delivery.

Agile and Responsive Operations witha Daily DashboardWith information scattered and siloedthroughout your hospital, your execu-tive and management teams may lackthe visibility needed to drive daily deci-

sion making. In fact, your key execu-tives may fail to spot trends that couldadversely impact critical care or finan-cial performance.

Thats why SAP BusinessObjects BIsolutions provide your executive teamwith improved transparency into key as-pects of your operation through a dailyoperation and performance dashboard.The constantly updated dashboard pro-vides a quick visualization of the statusof critical KPIs such as patient census,

scheduled surgeries, and medical staffefficiency. Your executives get a cur-rent snapshot of patient care activitiesand gain the insight they need to con-structively evaluate detailed and overalldaily performance.

Displaying management alerts that aretriggered by deviations in your KPIs,the daily dashboard enables your deci-sion makers to identify problems andmake corrections quickly before

those problems turn into crises. Thesame functionality also lets them identi-fy positive trends, so that they can takeadvantage of opportunities as theyemerge. With automatic performancemonitoring through the dashboard,

managers can increase staff productivi-ty and avoid using extensive clinical andadministrative resources required bytraditional performance monitoring.

Executives can also use the daily oper-ation and performance dashboard tosafely and effectively test what ifscenarios by using key business pa-rameters to project the return on in-vestment (ROI) for potential changes.And because the daily dashboards

KPIs are drawn from your existing appli-cations, you can keep the key reportsthat your people already use and linkto them through the dashboard.

Greater Nursing and PatientSatisfaction with Staff OptimizationYour ability to keep critical nursing staffsatisfied and effective goes hand inhand with achieving lasting satisfactionand loyalty among your patients. To getthere, your nursing VPs and directorsneed clear, concise analytics to help

them determine the right staffing levels including the right mix of skills andcontracted labor. Provider performanceinsight empowers your staffing deci-sion makers to do just that.

Using KPIs for patient care, such asinfection rates, readmission rates, andpatient acuity, the software enablesmanagers to optimize staffing levels toreduce overall cost while maximizingpatient care. They can view critical,

SAP BusinessObjectsBI solutions supportprovider performanceinsight by helping youbridge the informationgap while minimizingcomplexity.

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Performance monitoring of nursingcare is also supported by SAPBusinessObjects BI solutions. Nursingexecutives can conduct comparisonsacross multiple nursing units and multi-ple facilities, including the specific peer

facilities that have been identified ascritical to your own performancemonitoring.

In addition, through the softwaresdashboard, your people get the key in-formation they need to plan effectively.Not only can they test what if sce-narios, but nursing managers can con-duct an admission, discharge, transfer(ADT) analysis to determine essentialpatient demographic and census data.

They can use the ADT analysis to sup-port payer-specific billing requirementsas well as comply with all applicableregulatory requirements. Alerts canbe configured through the softwaresdashboard to let executives know whenKPIs tied to compliance mandates arenot meeting threshold levels.

Accurate and Complete Reimburse-ment with Revenue ReportingIn todays healthcare environment,monitoring your hospitals financial per-

formance can be just as critical as mon-itoring operational performance. Why?Because how well you manage yourfinance and revenue cycle can meanthe difference between a hospital thatsprofitable and one thats on the brinkof insolvency.

SAP solutions supporting provider per-formance insight give your financialmanagers the ability to assess in realtime your hospitals overall financial

status. With cash-on-hand, net mar-gins/profits, collections, and other criti-cal KPIs, the software provides themetrics your financial managers needto gain visibility into revenues, expens-es, and other key financial data. They

can see revenue from all sources andat multiple levels of detail acrossclinical service lines, facilities, depart-ments, diagnostic-related groups, andphysicians.

The software supports detailed, com-prehensive reporting that lets yourmanagers track financial performancerelative to budget. They can measurethe hospitals current performanceagainst past performance and against

peer facilities. Using the solutionsdashboard functionality, your managershave the timely insight they need tomake course corrections before theyadversely impact hospital financesand quality of care. For example, amanager can be notified of a spike indepartment-wide expenses throughan alert in the solutions performancedashboard. The manager can then im-mediately drill down into the details toinvestigate possible causes.

The Benefits of Cost-Effective,High-Quality BI

With SAP BusinessObjects BI solu-tions, you gain unprecedented insightsinto your healthcare operation. You can:Improve decision making through

readily available business intelligencethat consolidates key informationfrom your critical systems andreports

Reduce cost and improve productiv-ity through fast access to critical per-formance data and analytics withoutthe need for manual information gath-

ering and reportingLower total cost of ownershipthrough preconfigured dashboardsthat tie data and reports from thesystems you are already usingthroughout your organization

Minimize risk of regulatory noncom-pliance through critical KPIs andthreshold alerts that notify you whencompliance mandates are not beingmet

Gain a rapid return on investmentthrough simplified implementation

and intuitive operation

Find Out MoreFor more information about how solu-tions from SAP can support providerperformance insight and help yourorganization meets its goals pleasecontact your SAP representative orvisit us online atwww.sap.com/sapbusinessobjects/bi.

With information scat-tered and siloedthroughout your hospi-tal, your executive and

management teamsmay lack the visibilityneeded to drive dailydecision making.

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SummarySAP BusinessObjects business intelligence solutions help executives and managersaccess, analyze, and share information across your healthcare operation. Your decisionmakers get the daily, instantaneous metrics they need to help ensure high-quality patientcare, operational efficiency, and financial health.

Business Challenges

Fierce competition among healthcare providers Growing demand for higher levels of accessible, high-quality healthcare Reduction in reimbursement from public and private payers Increased regulatory compliance

Key FeaturesAnalytics through a graphically rich dashboard Visualize the daily status of your hospi-

tal operations through preconfigured metrics that provide insight into the critical aspectsof your organization

Comprehensive revenue reporting Give your financial managers the metrics they needto assess your hospitals overall financial status and monitor financial performance rela-tive to budget

Trend analysis Spot trends early with daily tracking of revenues, expenses, and otherfinancial data across all departments, facilities, and organization levels

Historic and peer performance comparison Measure daily performance against yourown historic data and data from peer facilities

Business BenefitsImprove decision making through readily available business intelligence that consolidates

key information from your critical systems and reportsReduce cost and improve productivity through fast access to critical performance data

and analytics without the need for manual information gathering and reportingLower total cost of ownership through preconfigured dashboards that tie data and

reports from the systems you already have in placeMinimize risk of regulatory noncompliance through critical key performance indicators

and threshold alerts that notify you when compliance mandates are not being metGain a rapid return on investment through simplified implementation and intuitive

operation

For More InformationTo learn more, call your SAP representative today or visit us online atwww.sap.com/sapbusinessobjects/bi.